--- title: "ClarityTel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClarityTel Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/152255/Business-VoIP-Solutions/" page_type: "product" language: "en" --- # ClarityTel Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ClarityTel ## What is ClarityTel? ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts. ## What is ClarityTel used for? [Contact Center](https://www.capterra.com/contact-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClarityTel?[Manage this product listing](https://www.g2.com/products/clarity-business-voip/claim_requests/new?auto=true) ## ClarityTel Overview Updated August 2026 AI summary ClarityTel offers call center and VoIP solutions for businesses of all sizes, supporting cloud and on-premise deployment across multiple devices. It enables organizations to manage inbound and outbound communications through features like automatic call distribution, IVR, call recording, and analytics. Optional tools for auto-dialing, chat, and multi-channel management help teams coordinate customer engagement and track call performance. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClarityTel 4.8 (8) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $19.99 Flat Rate, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (8) Ease Of Use 4.1 (568) Value For Money 4.9 (7) Value For Money 4.2 (465) Customer Service 4.3 (7) Customer Service 4.0 (467) ## ClarityTel alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175788/Nextiva/) ## FAQs about ClarityTel Overview ### What company size and specific industries is ClarityTel built for? ClarityTel is designed for small, mid-sized, large, and enterprise companies that want to upgrade their business phone systems to advanced VoIP technology. The vendor description does not specify particular industries, so it appears to fit organizations across sectors that need modern business calling. Features and Usability ### What are the key features of ClarityTel? ClarityTel offers dashboard, monitoring, and recording as core features, along with call center management tools such as auto-dialer, automatic call distribution, call queues, call routing, and call logging. It also includes call recording, real-time analytics, IVR, SMS messaging, video conferencing, role-based permissions, and unified communications. Getting Started and Support ### What training and onboarding options does ClarityTel offer? ClarityTel provides in person training, webinars, and videos to help teams get started. In person training supports direct guidance, webinars allow live remote instruction, and videos offer self-paced reference for reviewing product features and setup steps as needed. Getting Started and Support ### What customer support options does ClarityTel offer? ClarityTel provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support is presented through multiple channels for different needs, but no reviewer feedback is available here to describe response times, helpfulness, or common issues with the support experience. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) ClarityTel supports all three features that reviewers consider most important: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and oversee call quality, allowing teams to improve service consistency and respond more effectively to customer needs. Call Center Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems ClarityTel 41 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.9 (7) Basic $19.99 Flat Rate,Per Month Value for money 4.9 (7) 4.9 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 4.8 Based on 8 reviews Filter by rating 5(7) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Aman K. Researcher Chemicals ### "ClarityTel is an affordable and reliable business phone system with useful features." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 21, 2023 ClarityTel generally receives positive feedback from users. The platform offers a comprehensive and cost-effective business phone system solution that includes features such as auto-attendant, call routing, voicemail, and call recording. Users appreciate the platform's reliability, ease of use, and excellent customer support. Additionally, the platform offers a variety of integrations with popular business applications, which can enhance productivity and efficiency. However, some users have mentioned that the platform's interface could be more intuitive, and there may be occasional technical issues that need to be addressed. Overall, ClarityTel appears to be a reliable and effective business communication solution for companies of all sizes. Pros ClarityTel is a highly regarded communication platform due to its affordability and customer support. The platform offers flexible pricing plans that accommodate businesses of all sizes, and its customer service is responsive and accommodating via various channels. ClarityTel's features, such as call routing and auto-attendant, streamline communication and enhance professionalism, thereby improving customer service. Consequently, many businesses find ClarityTel to be a reliable, cost-effective solution that provides a positive user experience. Cons I have reported some issues with ClarityTel, such as occasional call quality problems, challenges with navigating the interface, and limited customization options for certain features. I have also expressed disappointment with the platform's lack of integration with third-party tools, which may limit its functionality for some businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Adonis S. Presales Engineer Telecommunications ### "Business VOIP solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 20, 2018 Pros This is a simple and affordable cloud VOIP solution. It helps the business save telephone service cost. It is simple yet very expandable module that you can customize according to your business needs. Cons Company that are using traditional phone unit should upgrade to IP phone to fully utilized the feature of the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sohni A. HR Generalist Construction ### "Good Value for Money for Small to Medium Sized Businesses" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 21, 2017 Pros Not too complicated so easy to train new users on the program Best feature is that it does not break the bank Cons Interfacing function is not the greatest - run into trouble if there are other software being used by the company Not the most user friendly software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VA Viktoria A. Hr generalist Construction ### "Neat little system, great functions and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 21, 2017 Pros This is a great system that functions great and the customer service provided was unmatched. Would recommend to anyone! Cons Could use a bit more features just to make it an all around software but in general it performs all the functions I need from it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN CW N. CTO Information Technology and Services ### "Get Clarity with ClarityTel!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2016 Best tech support I've experienced in the industry. Was looking for a great service to switch our phones too.. Fast and professional install. Fantastic customer service. Great value!!! Pros Their tech support is the best and brightest I've worked with. Response times measured in less than 1 minute. Fantastic after the sale customer service! Cons Been with ClarityTel for years but I wish I'd have found out about them sooner.....my life would have been much easier!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2016 Thanks so much for your review - we appreciate your business! - The ClarityTel Team KK Kris K. Real Estate ### "Always Reliable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 7, 2016 Used services for years without any problems and have recommended it to thousands of others. It is effective, efficient and affordable and allows me to focus on other priorities in my business. Pros Gives me the flexibility and innovation I need Cons Nothing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2016 Thanks so much for your review - we appreciate your business! - The ClarityTel Team DE David E. President Telecommunications ### "ClarityTel Rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2016 I transferred approximately 20 voice mail accounts to ClarityTel. The process took several months, mainly because the telephone company I transferred from was very uncooperative. Throughout the transition, Derrick Carswell stayed on the case and remained completely responsive to my needs and the needs of my customers . This included after hours and weekend attention when necessary. In any introduction of a new technology to customers who are used to doing things a certain way, you're going to have questions and perhaps some misunderstandings. I've got to say that with the intense focus on this block of customers, service disruptions were kept to an absolute minimum. Several years have now passed since the cut over to ClarityTel. As proof of the usefulness of the software along with it's ease of use and functionality I am happy to report that practically all of the customers involved have remained on the service. Pros The software has a high degree of functionality and adaptability. If a customer has a particular need, this need can almost always be met through already existing features or ClarityTel's flexible programming ability. Cons None Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 24, 2016 Thanks so much for your review - we appreciate your business! - The ClarityTel Team GW George W. P. CEO Telecommunications ### "CLARITYTEL Business VoIP comes in many flavors ITSP SaaS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2016 I have been a customer of this company since 1996 and have gone through the telecom revolution with them. They have every time done what they promise. Claritytel.com delivers hosted VoIP telephone service as well as hosted PBX. I sell an on-premise solution and use their SIP trunking service extensively. I have never had a problem with interoperability, and have integrated Nortel, Avaya, and Asterisk based phone systems with Claritytel.com The developers and technical staff are reachable, personable, and competent . In a couple cases my customer wanted something special to be added to the platform. Within days I received an email from the head man in development stating it was ready! Pros Rock solid. Multi-redundant in hardware, power, PSTN interconnect, and geographically. There has not been a serious service affecting outage - better than 5-9's. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 24, 2016 Thanks so much for your review - we appreciate your business! - The ClarityTel Team [View all Reviews](https://www.capterra.com/p/152255/Business-VoIP-Solutions/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.