# ClarityTel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClarityTel the right Call Center solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152255/Business-VoIP-Solutions/reviews --- ClarityTel 4.8 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ClarityTel Ease of use 4.5 Customer Service 4.3 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aman K. Researcher Chemicals Used the software for: 1-2 years ### "ClarityTel is an affordable and reliable business phone system with useful features." February 21, 2023 5.0 ClarityTel generally receives positive feedback from users. The platform offers a comprehensive and cost-effective business phone system solution that includes features such as auto-attendant, call routing, voicemail, and call recording. Users appreciate the platform's reliability, ease of use, and excellent customer support. Additionally, the platform offers a variety of integrations with popular business applications, which can enhance productivity and efficiency. However, some users have mentioned that the platform's interface could be more intuitive, and there may be occasional technical issues that need to be addressed. Overall, ClarityTel appears to be a reliable and effective business communication solution for companies of all sizes. Pros ClarityTel is a highly regarded communication platform due to its affordability and customer support. The platform offers flexible pricing plans that accommodate businesses of all sizes, and its customer service is responsive and accommodating via various channels. ClarityTel's features, such as call routing and auto-attendant, streamline communication and enhance professionalism, thereby improving customer service. Consequently, many businesses find ClarityTel to be a reliable, cost-effective solution that provides a positive user experience. Cons I have reported some issues with ClarityTel, such as occasional call quality problems, challenges with navigating the interface, and limited customization options for certain features. I have also expressed disappointment with the platform's lack of integration with third-party tools, which may limit its functionality for some businesses. Review Source DE David E. President Telecommunications Used the software for: 2+ years ### "ClarityTel Rocks!" August 22, 2016 5.0 I transferred approximately 20 voice mail accounts to ClarityTel. The process took several months, mainly because the telephone company I transferred from was very uncooperative. Throughout the transition, Derrick Carswell stayed on the case and remained completely responsive to my needs and the needs of my customers . This included after hours and weekend attention when necessary. In any introduction of a new technology to customers who are used to doing things a certain way, you're going to have questions and perhaps some misunderstandings. I've got to say that with the intense focus on this block of customers, service disruptions were kept to an absolute minimum. Several years have now passed since the cut over to ClarityTel. As proof of the usefulness of the software along with it's ease of use and functionality I am happy to report that practically all of the customers involved have remained on the service. Pros The software has a high degree of functionality and adaptability. If a customer has a particular need, this need can almost always be met through already existing features or ClarityTel's flexible programming ability. Cons None Review Source Response from ClarityTel August 24, 2016 Thanks so much for your review - we appreciate your business! - The ClarityTel Team SA Sohni A. HR Generalist Construction Used the software for: 1-2 years ### "Good Value for Money for Small to Medium Sized Businesses" December 21, 2017 3.0 Pros Not too complicated so easy to train new users on the program Best feature is that it does not break the bank Cons Interfacing function is not the greatest - run into trouble if there are other software being used by the company Not the most user friendly software Review Source GWP George W. P. CEO Telecommunications Used the software for: 2+ years ### "CLARITYTEL Business VoIP comes in many flavors ITSP SaaS" August 22, 2016 5.0 I have been a customer of this company since 1996 and have gone through the telecom revolution with them. They have every time done what they promise. Claritytel.com delivers hosted VoIP telephone service as well as hosted PBX. I sell an on-premise solution and use their SIP trunking service extensively. I have never had a problem with interoperability, and have integrated Nortel, Avaya, and Asterisk based phone systems with Claritytel.com The developers and technical staff are reachable, personable, and competent . In a couple cases my customer wanted something special to be added to the platform. Within days I received an email from the head man in development stating it was ready! Pros Rock solid. Multi-redundant in hardware, power, PSTN interconnect, and geographically. There has not been a serious service affecting outage - better than 5-9's. Review Source Response from ClarityTel August 24, 2016 Thanks so much for your review - we appreciate your business! - The ClarityTel Team CN CW N. CTO Information Technology and Services Used the software for: 2+ years ### "Get Clarity with ClarityTel!" September 8, 2016 5.0 Best tech support I've experienced in the industry. Was looking for a great service to switch our phones too.. Fast and professional install. Fantastic customer service. Great value!!! Pros Their tech support is the best and brightest I've worked with. Response times measured in less than 1 minute. Fantastic after the sale customer service! Cons Been with ClarityTel for years but I wish I'd have found out about them sooner.....my life would have been much easier!! Review Source Response from ClarityTel September 9, 2016 Thanks so much for your review - we appreciate your business! - The ClarityTel Team AS Adonis S. Presales Engineer Telecommunications Used the software for: 1-2 years ### "Business VOIP solutions" February 20, 2018 5.0 Pros This is a simple and affordable cloud VOIP solution. It helps the business save telephone service cost. It is simple yet very expandable module that you can customize according to your business needs. Cons Company that are using traditional phone unit should upgrade to IP phone to fully utilized the feature of the system. Review Source VA Viktoria A. Hr generalist Construction Used the software for: 1-2 years ### "Neat little system, great functions and customer service" December 21, 2017 5.0 Pros This is a great system that functions great and the customer service provided was unmatched. Would recommend to anyone! Cons Could use a bit more features just to make it an all around software but in general it performs all the functions I need from it. Review Source KK Kris K. Real Estate Used the software for: 2+ years ### "Always Reliable" September 7, 2016 5.0 Used services for years without any problems and have recommended it to thousands of others. It is effective, efficient and affordable and allows me to focus on other priorities in my business. Pros Gives me the flexibility and innovation I need Cons Nothing Review Source Response from ClarityTel September 9, 2016 Thanks so much for your review - we appreciate your business! - The ClarityTel Team Similar Products Featured ## Related categories [VoIP](https://www.capterra.com/voip-software/)[Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.