Who Uses This Software?

We serve a vast range of industries in the B2B and B2C market. Upcall has a solution for any company who needs to build call campaigns, from startups to large corporations, to non-profits.


Average Ratings

10 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Upcall
  • www.upcall.com
  • Founded 2016
  • United States

About Upcall

This is no call center - Upcall is a cost-effective, all-inclusive SaaS outbound calling platform, powered by real people specialized to suit your outsource calling needs. Our smart SaaS platform allows you to begin a call campaign from the comfort of your own desktop and scales and syncs with your lead generation needs and strategy. Upcall's platform and API give you 24/7 access to easy to use tools to manage call campaigns effectively and independently!


Upcall Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

Upcall Reviews Recently Reviewed!

Reviewing as an UpCaller - Wonderful Platform

Jul 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a caller, the software is easy to use and sets you up for success. As for the company UpCall, it's a great company to work for as a caller. The flexibility is tremendous and the ability to work across many industries is there for the taking.

Cons: The only con was the UpCall chat feature, but they have since updated it and it's really user-friendly now.

Effective Reach with Quality Assurance!

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -It is a tool which is veru much Easy to handle

-They provide local presence Caller-ID that allows to always call someone with a local number, which increases the conversation rate and that's very good. This is the best thing about this product.

-They got some Quick Response team which responds as soon as they get time which is like 2secs or so and that is incredibly fast.

-It is a very Unique and Trustworthy Platform which is something good and new. And which makes it very promising.

Overall: When I was beginning my start up, I was more worried about promotion and hence was

losing focus on essential business transactions. But when I gave UpCall a try, it was a complete

a reliable source for promotion. I would surely recommend it. Go for it guys don't give it a second thought.

Quality Service with a Unique Platform!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: -Well equipped dashboard with all the other utilities

-The interface is quite good and user friendly and it also gets integrated live chat

-Quick Set Up

-Reliable Callers

-It provides very Good Service and after service support

-it is a very Efficient product and affordable service for promoting business

-Voice Recording

So overall it's a very nice product to buy i will definitely recommend people to this.

Overall: I was recommended this by an old ally. He shared his profit sheet after getting this service. Local

Caller ID is a very beneficial way to make conversions. It was a nice and easy way as I nearly did

anything. The Up Call team was very supportive and reliable

Quality Promotion With Affordable Price

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: There are so many pros of this software but here i will include few of them:

-Very much easy to use

-It's very fast and it has a very user-friendly interface

-It has Native English speaking callers which are a surplus

-It is more cost effective than using a sales person or a call center

-Transparent deal with no hidden or Extra charges

-It also has inbuilt B2B database which makes it easy to reach someone

-local presence CallerID allows to always call someone with a local number, increasing the conversation rate

Overall: It helps my business to grow more in each and every aspect. It gives a very good platform. While starting a business this really helped us reach people. Our start up was something we could

not even think would scale this much. Thanks to Up Call it was possible. would recommend Upcall to anyone looking for a way to scale their sales efforts

100% Recommended!

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -Easy campaign setup
-Friendly Team ready to understand minute changes in campaign
-Local Caller Id integration helps to get better conversions
-Caller are voracious speakers with good convincing powers
-more cost effective than using a sales person or a call center
-Transparent and honest deals
-Reliable
-Easy to use

Cons: It can be a little daunting to learn from the manual alone, but once you learn the interface it is really easy to use.

Overall: I would definitely say that you won┬┐t get this quality service within this price. Most affordable and reliable service that I have ever came across.

Transparent Platform with seal of trust!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: -Transparency including with the pricing (No Hidden Charge)
-Easy to use platform and Unique Interface
-Interactive and Helping team
-Built-in B2B database makes it easy to reach someone
-Revolutionary Approach in U.S.

Overall: Best Platform for scaling up the sales and making more profit. The best part is that it allows callers to call via local numbers making a unique impression on the receiver end, as well as increasing the conversion rate.

Waste of money!

Mar 08, 2017
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I was referred to Upcall from a colleague. So I had high hopes. I paid my fee and it went all downhill from there.

1. You have no control over who makes calls on behalf of your company. You don't select your callers, they apply and are automatically accepted. They will start making calls before you have a chance to vet them.

2. The callers do not follow the instructions and scripts you send to them.

3. The Upcallers are non-responsive. They "apply" for your campaign, then never make calls. When you try to DM them, no response.

4. Although native English speakers, the Upcallers that applied to my campaign either sounded like a pothead just out of high school or such a heavy smoker that it reminded you of Marge Simpson's sisters Patty and Thema. If you're selling cigs, then these are great callers for you.

5. Upcall charged me a mysterious fee the same day I paid my for it. I opened a support ticket to verify these charges and surprise no response. So I opened another ticket and another. Still no response.

6. After several attempts to get things sorted out, I scheduled a call with a rep. It took 3 days to get an appointment. I was sent an automated reminder the day before our call. Then he never showed up for the call.

7. Results? My cost per lead (including the monthly fee. Not including the mystery charge). If that is a good CPL for you then you need to take a look at running Facebook or Google ads. PS, the script I use for my offer has a 70% closing rate across the world.

Conclusion: Perhaps they will get better over time, but if the first year in business is any indication how they will run Upcall in the future, run. I'm a small biz owner too, so I overlook hiccups. It happens, no one is perfect. BUT when you don't answer support tickets or show up for scheduled meetings, then as far as I'm concerned you've shot yourself in the foot. As an alternative option, hire someone off of Upwork, sign up for Hubspot CRM with call recordings and you have an arguably better set up.

Vendor Response

by Upcall on June 10, 2017

Thank you for your review, we are sorry to hear (and surprised) about your Upcall experience. We serve hundreds of happy customers every day, who generate quality leads in a whole new way, saving them time and money. I looked into your Upcall account, I can see that you have spent less than $28 on your Upcall campaigns. We definitely advise customers to call at least a hundred lead to see results. As you mention, a Facebook or Google campaign requires a minimum budget in order to see results. I can see that Upcallers managed to get a qualified lead for that amount, which for marketing consulting firms such as yours, is amazing return. Regarding our Upcallers, we only accept the Top 3% in the U.S and you can collaborate in realtime and train them through conference calls and 1-1 messaging. They work hard for you to bring you the best results on your campaign. Our Upcall Team is always available to assist, happy to show you how Upcall can help your business scale better.

Quality, ease of use and price

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, support and scalability

Cons: Call South America

Overall: I was looking for an outbound solution for my startup and Upcall was a real life saver ! Their team is dedicated to your success and their tools are truly unique: you can listen to phone calls, collaborate with callers (and rate calls individually). I would advise it to any startup looking to increase their sales pipeline!

Quick set-up, ease of use and great community

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use
Community-based
Live chat support

Cons: I can't get enough of it

Overall: I wanted to call prospects in the insurance company. I uploaded my list, wrote my script and added a few more details and ta da! The campaign was already launching. What a breeze, for me who used to use traditional and clunky call centers...

Recommendations to other buyers: Don't go for foreign callers. Picking american callers is definitely worth the money.

Vendor Response

by Upcall on February 14, 2017

Hi Ana, Thank you for your trust in Upcall. We value you as a customer and are delighted to hear that your campaigns with Upcall have been a real success! We work with many insurance agents like yourself and have seen some amazing results. Feel free to reach out to us if you have any questions.

Upcall revolutionizes the call center industry

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Upcall to generate new leads, and the experience is great! You can customize your call campaign to your needs and collaborate with callers in realtime, which is really helpful. I love the call recording feature and the integration with Slack, which means I can oversee the campaign through my mobile app.

Honestly, if I had to hire a sales team or a call center, it would cost much more and I would be tied in for a long period of time.

Try Upcall out, its worth every dollar.