# Upcall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Upcall the right Call Center solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152257/Upcall/reviews --- Upcall 4.6 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Upcall Ease of use 4.6 Customer Service 4.6 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Clifford M. President and Founder Used the software for: Less than 6 months ### "Upcall is like finding bill in your jacket pocket, really a pleasant surprise." June 28, 2018 5.0 saving time, money and frustration. peace of mind. Pros Top quality callers, real professionals with the ability to think! not your usual low quality script readers. Upcall have taken average quality leads, supplied by me, and achieved exceptional appointment conversion rates. Customer support has been excellent and Upcall have been very patient with an IT dinosaur like me. The system has a LOT of functionality, way more than my small business requires, but for a medium to large business it seems to have most everything that would be required. I was about to hire an in-house lead verification specialist before I discovered Upcall. Not only has Upcall saved me a lot of pain by not having to employ a person, the Upcallers bring a level of professionalism that I would not have been able to find. Not without a lot of difficulty at the very least! As you can tell, I am a big fan of Upcall. Cons The only con has more to do with my lack of full IT comprehension, and less to do with the software itself. If I had to critique something it would be the less than perfect intuitiveness of the software, but I see that as a combination of my level of capability and some tweaking that could be done to the software. Review Source JG Joanne G. CEO Information Technology and Services Used the software for: 2+ years ### "100% Recommended!" June 14, 2017 5.0 I would definitely say that you won't get this quality service within this price. Most affordable and reliable service that I have ever came across. Pros \-Easy campaign setup -Friendly Team ready to understand minute changes in campaign -Local Caller Id integration helps to get better conversions -Caller are voracious speakers with good convincing powers -more cost effective than using a sales person or a call center -Transparent and honest deals -Reliable -Easy to use Cons It can be a little daunting to learn from the manual alone, but once you learn the interface it is really easy to use. Review Source JM Jill M. Used the software for: ### "Waste of money! " March 8, 2017 1.0 I was referred to Upcall from a colleague. So I had high hopes. I paid my fee and it went all downhill from there. 1. You have no control over who makes calls on behalf of your company. You don't select your callers, they apply and are automatically accepted. They will start making calls before you have a chance to vet them. 2. The callers do not follow the instructions and scripts you send to them. 3. The Upcallers are non-responsive. They "apply" for your campaign, then never make calls. When you try to DM them, no response. 4. Although native English speakers, the Upcallers that applied to my campaign either sounded like a pothead just out of high school or such a heavy smoker that it reminded you of Marge Simpson's sisters Patty and Thema. If you're selling cigs, then these are great callers for you. 5. Upcall charged me a mysterious fee the same day I paid my for it. I opened a support ticket to verify these charges and surprise no response. So I opened another ticket and another. Still no response. 6. After several attempts to get things sorted out, I scheduled a call with a rep. It took 3 days to get an appointment. I was sent an automated reminder the day before our call. Then he never showed up for the call. 7. Results? My cost per lead (including the monthly fee. Not including the mystery charge). If that is a good CPL for you then you need to take a look at running Facebook or Google ads. PS, the script I use for my offer has a 70% closing rate across the world. Conclusion: Perhaps they will get better over time, but if the first year in business is any indication how they will run Upcall in the future, run. I'm a small biz owner too, so I overlook hiccups. It happens, no one is perfect. BUT when you don't answer support tickets or show up for scheduled meetings, then as far as I'm concerned you've shot yourself in the foot. As an alternative option, hire someone off of Upwork, sign up for Hubspot CRM with call recordings and you have an arguably better set up. Review Source Response from Upcall June 10, 2017 Thank you for your review, we are sorry to hear (and surprised) about your Upcall experience. We serve hundreds of happy customers every day, who generate quality leads in a whole new way, saving them time and money. I looked into your Upcall account, I can see that you have spent less than $28 on your Upcall campaigns. We definitely advise customers to call at least a hundred lead to see results. As you mention, a Facebook or Google campaign requires a minimum budget in order to see results. I can see that Upcallers managed to get a qualified lead for that amount, which for marketing consulting firms such as yours, is amazing return. Regarding our Upcallers, we only accept the Top 3% in the U.S and you can collaborate in realtime and train them through conference calls and 1-1 messaging. They work hard for you to bring you the best results on your campaign. Our Upcall Team is always available to assist, happy to show you how Upcall can help your business scale better. FA Faheem A. Software Engineer Used the software for: 1-2 years ### "Quality Service with a Unique Platform!" June 29, 2017 5.0 I was recommended this by an old ally. He shared his profit sheet after getting this service. Local Caller ID is a very beneficial way to make conversions. It was a nice and easy way as I nearly did anything. The Up Call team was very supportive and reliable Pros \-Well equipped dashboard with all the other utilities -The interface is quite good and user friendly and it also gets integrated live chat -Quick Set Up -Reliable Callers -It provides very Good Service and after service support -it is a very Efficient product and affordable service for promoting business -Voice Recording So overall it's a very nice product to buy i will definitely recommend people to this. Review Source MS Mohsin S. Salesforce Consultant Used the software for: 1-2 years ### "Quality Promotion With Affordable Price" June 29, 2017 5.0 It helps my business to grow more in each and every aspect. It gives a very good platform. While starting a business this really helped us reach people. Our start up was something we could not even think would scale this much. Thanks to Up Call it was possible. would recommend Upcall to anyone looking for a way to scale their sales efforts Pros There are so many pros of this software but here i will include few of them: -Very much easy to use -It's very fast and it has a very user-friendly interface -It has Native English speaking callers which are a surplus -It is more cost effective than using a sales person or a call center -Transparent deal with no hidden or Extra charges -It also has inbuilt B2B database which makes it easy to reach someone -local presence CallerID allows to always call someone with a local number, increasing the conversation rate Review Source PS Prerna S. Business Development Executive Used the software for: 1-2 years ### "Effective Reach with Quality Assurance!" July 5, 2017 5.0 When I was beginning my start up, I was more worried about promotion and hence was losing focus on essential business transactions. But when I gave UpCall a try, it was a complete a reliable source for promotion. I would surely recommend it. Go for it guys don't give it a second thought. Pros \-It is a tool which is veru much Easy to handle -They provide local presence Caller-ID that allows to always call someone with a local number, which increases the conversation rate and that's very good. This is the best thing about this product. -They got some Quick Response team which responds as soon as they get time which is like 2secs or so and that is incredibly fast. -It is a very Unique and Trustworthy Platform which is something good and new. And which makes it very promising. Review Source BA Bruce A. UpCaller Sales Rep Used the software for: 6-12 months ### "Reviewing as an UpCaller - Wonderful Platform" July 6, 2017 5.0 Pros As a caller, the software is easy to use and sets you up for success. As for the company UpCall, it's a great company to work for as a caller. The flexibility is tremendous and the ability to work across many industries is there for the taking. Cons The only con was the UpCall chat feature, but they have since updated it and it's really user-friendly now. Review Source LR Lee R. Senior Manager Computer & Network Security Used the software for: Less than 6 months ### "Transparent Platform with seal of trust!" June 9, 2017 5.0 Best Platform for scaling up the sales and making more profit. The best part is that it allows callers to call via local numbers making a unique impression on the receiver end, as well as increasing the conversion rate. Pros \-Transparency including with the pricing (No Hidden Charge) -Easy to use platform and Unique Interface -Interactive and Helping team -Built-in B2B database makes it easy to reach someone -Revolutionary Approach in U.S. Review Source SS Samantha S. CTO Used the software for: ### "Upcall revolutionizes the call center industry" June 6, 2016 5.0 We have been using Upcall to generate new leads, and the experience is great! You can customize your call campaign to your needs and collaborate with callers in realtime, which is really helpful. I love the call recording feature and the integration with Slack, which means I can oversee the campaign through my mobile app. Honestly, if I had to hire a sales team or a call center, it would cost much more and I would be tied in for a long period of time. Try Upcall out, its worth every dollar. Review Source AL Ana L. Insurance Used the software for: Less than 6 months ### "Quick set-up, ease of use and great community" June 17, 2016 5.0 I wanted to call prospects in the insurance company. I uploaded my list, wrote my script and added a few more details and ta da! The campaign was already launching. What a breeze, for me who used to use traditional and clunky call centers... Pros Ease of use Community-based Live chat support Cons I can't get enough of it Review Source Response from Upcall February 14, 2017 Hi Ana, Thank you for your trust in Upcall. We value you as a customer and are delighted to hear that your campaigns with Upcall have been a real success! We work with many insurance agents like yourself and have seen some amazing results. Feel free to reach out to us if you have any questions. FD Franck D. Used the software for: ### "Quality, ease of use and price" February 14, 2017 5.0 I was looking for an outbound solution for my startup and Upcall was a real life saver ! Their team is dedicated to your success and their tools are truly unique: you can listen to phone calls, collaborate with callers (and rate calls individually). I would advise it to any startup looking to increase their sales pipeline! Pros Ease of use, support and scalability Cons Call South America Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.