--- title: "MasterControl Asset Excellence Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MasterControl Asset Excellence Software - reviews, pricing plans, popular comparisons to other EAM products and more." source_url: "https://www.capterra.com/p/152259/Qualer/" page_type: "product" language: "en" --- # MasterControl Asset Excellence Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) MasterControl Asset Excellence ## What is MasterControl Asset Excellence? MasterControl Asset Excellence (Ax) combines modern asset management and calibration tools on a trusted cloud-based, AI-driven platform. Mastercontrol Asset Excellence takes the guesswork out of asset management, with a collaborative ecosystem that connects all of the pieces and people you need to manage the lifecycle of critical assets together. Giving you the tools you need to pass an audit with ease and maximize your productivity. ## What is MasterControl Asset Excellence used for? [Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Calibration Management](https://www.capterra.com/calibration-management-software/)[CMMS](https://www.capterra.com/cmms-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $499 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MasterControl Asset Excellence?[Manage this product listing](https://www.g2.com/products/qualer-mastercontrol-asset-excellence/claim_requests/new?auto=true) ## MasterControl Asset Excellence Overview Updated September 2026 AI summary MasterControl Asset Excellence supports organizations of all sizes in managing assets, equipment, and maintenance operations across multiple locations. Covering EAM, CMMS, calibration, and facility management, it provides features such as asset lifecycle management, compliance tracking, work order and maintenance scheduling, audit management, and document control. The platform is available via cloud and desktop deployment options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MasterControl Asset Excellence 4.6 (16) VS. [4.8 (1,068)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price $499 Usage Based, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (16) Ease Of Use 4.8 (1,785) Value For Money 4.5 (10) Value For Money 4.7 (1,611) Customer Service 4.6 (14) Customer Service 4.8 (1,691) ## MasterControl Asset Excellence alternatives [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (118)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Fracttal One](https://www.capterra.com/p/159911/Fracttal/) [4.6 (1,785)](https://www.capterra.com/p/159911/Fracttal/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159911/Fracttal/) [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162600/Limble-CMMS/) [View all alternatives](https://www.capterra.com/p/152259/Qualer/alternatives/) ## FAQs about MasterControl Asset Excellence Overview ### Which roles and teams benefit most from MasterControl Asset Excellence? MasterControl Asset Excellence is most used by lab managers, facilities and maintenance teams, quality leaders, and technical service managers who need tighter control over equipment, calibration, and compliance workflows. Administrators and executives use it to standardize asset records, coordinate training, track service activity, and improve operational readiness across regulated environments. Answer based on 16 reviews Overview ### What company size and specific industries is MasterControl Asset Excellence built for? MasterControl Asset Excellence is designed for mid-market and enterprise organizations that need cloud-based asset management and calibration tools. The description does not name specific industries, but it is positioned for companies managing regulated assets and calibration processes across complex operational environments. Features and Usability ### What are the key features of MasterControl Asset Excellence? MasterControl Asset Excellence includes asset lifecycle management, asset tracking, and fixed asset management, along with maintenance scheduling and work order management. It also offers audit trail, compliance management, electronic signature, document management, role-based permissions, reporting and analytics, and integrations such as API and QuickBooks Integration. Getting Started and Support ### What training and onboarding options does MasterControl Asset Excellence offer? MasterControl Asset Excellence provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group learning, self-paced reference, and recorded walkthroughs that users can review when learning the system and its features. Getting Started and Support ### What customer support options does MasterControl Asset Excellence offer? MasterControl Asset Excellence provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback about support experience is available in the catalog data, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,071 EAM reviews Capterra reviewers point to these as the top priorities when choosing equipment maintenance software: - **Maintenance Scheduling** (**42%** of reviewers rated this feature as critical) - **Work Order Management** (**45%**) - **Preventive Maintenance** (**49%**) MasterControl Asset Excellence supports all three features buyers value most: **Maintenance Scheduling**, **Work Order Management**, and **Preventive Maintenance**. Together, these capabilities help businesses plan service work on time, track maintenance tasks from start to finish, and reduce unexpected equipment issues, allowing teams to keep assets running reliably and manage maintenance operations more efficiently. Work Order Management 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Preventive Maintenance 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Equipment Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track the location of specific equipment at all times Asset Tracking 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Maintenance Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests MasterControl Asset Excellence 74 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Accounting: Manage adding fixed assets to proposed budgets - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Calibration Scheduling: Create recurring calibration tasks and due dates on a calendar - Certificate/Label Printing: Generate and print calibration certificates and/or labels - Checklists: An itemized to do list that can be edited as tasks are completed - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Depreciation Management: Track and manage the decline in value of assets and plan for improvements - Disposal Management: Plan when and how to dispose of outdated or decommissioned assets - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - FDA Compliance: Track and ensure quality of products in accordance with food and drug administration (FDA) act - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - Historical Reporting: Information, data and reports that are being tracked over time - Incident Management: Manage and track all disruptions and incidents - Instrument Management: Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (16) 4.3 Based on 16 reviews ## Pricing Value for money 4.5 (10) Basic $499.00 Usage Based,Per Month Value for money 4.5 (10) 4.5 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (14) 4.6 Based on 14 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating 5(11) 4(4) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent WS Willeke S. QA sysadmin Pharmaceuticals ### "Very promising" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 21, 2026 So far Software looks very intuitive , upload of data done by MasteControl which releases the burden on us as customer. Pros Integration possibility with Mx Ability to add child to parent asset using its own workflow Integrated internal ticket request processs Cons Does not yet feel as it is MasterControl Not yet on the same platform as the rest of the modules , separate login In addition to a sandbox and pro platform, I was expecting a test platform in line with Master controls platform In addition to a sandbox and pro platform, I was expecting a test platform in line with the rest of master controls modules Alternatives considered [IFS Cloud ERP](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reasons for choosing MasterControl Asset Excellence We already using Qx and Mx, ability to integrate with Ax As we already use Master control as an approved supplier and we know from experience that it’s reliable Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Sam S. PQS and training manager Pharmaceuticals ### "Review AX Sam " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 May 20, 2026 Very good system which site is hoping to implement to support improved compliance with PPM and calibration Pros Great for maintenance management and ability to link to production records. Great for compliance Mobile access Cons Currently looking to implement and only seen in development no concerns as currently using a paper based system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH Jeffrey H. Data Specialist Airlines/Aviation ### "Poor customization and support" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 23, 2024 Terrible customer support. Terrible documentation. Software is buggy, and it seems like their turnover rate is high enough that some important questions cannot be answered. The software is rigid, and if it doesn't fit your need, you're just out of luck. Paid tens of thousands to integrate with Quickbooks, when that was advertised as a built-in feature (I think it is now, but we already spent the money). Pros It's cheap, and might be a good fit for you if you have a limited scope that fits well within the features offered by Qualer. Cons They promised us countless features we never got. They said it would be compatible with our P-Touch printers and years later it still isn't compatible. They've asked to charge us thousands of dollars to add features that they said they already had before we bought the product. When we ask about new features it seems like they don't even understand our requests. I once sent them step-by-step instructions on how to add a web-hook to their API and they couldn't even manage that. Everyone in the company has consistently had this type of experience with them for the last three years. Nothing works like it should. Everything requires a workaround, and sometimes a good workaround isn't even possible. They're paying me full time to write custom scripts to add features via their API because that's the only option we have. We can't make add-ons/extensions/plugins to add our own features, and they're apparently not competent enough to add the features we need even if we hold their hand and guide them through it. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Qualer gave us empty promises and we were foolish enough to believe them. Now, we're stuck with this software that doesn't do half of what we need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jenny H. Clinical Lab Assistant Shift Lead Biotechnology ### "Qualer Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 20, 2022 Qualer is easy to use and it has all the feature I needs for equipment management. I've never used other Equipment management software but I am pretty happy with Qualer. Pros User friendly interface. I can easily navigate through and found what I need. For someone who is not super computer savvy, I can even set up things myself in the admin page and set up things myself. Cons Sometimes Qualer loaded slow when I opened it. But this could be just an internet issue at work. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jose P. Facilities Assistant/Research Technician Biotechnology ### "Qualer is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 18, 2022 Pros The system is very user friendly and its features are very helpful in making sure you can easily maintain and continue maintaining equipment on schedule and functioning at its highest operational level. Cons Not sure exactly what needs to be done to improve the software but things that can always be improved is data transfer and integration. Making sure it is an easy process for end-users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Meredith K. Facilities Coordinator Supervisor Biotechnology ### "Qualer is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2022 Pros It has been so easy to implement this as our CMMS system. The ease in which we can build specifications that allow us to go paper free in our calibrations and PMs is wonderful. It allows all of the users to search and print on their own without having to contact our facilities department to print out certificates and other forms. Cons The Qualer documentation and support page is not very helpful as many of the answers are from several years ago and do not reflect the current revision Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SG Sophia G. Marketing Manager Biotechnology ### "Qualer for Service Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2020 Pros I love how easy it is to track everything down to the smallest details. The ability to know exactly when equipment is due for calibration without all the excel spreadsheets is incredible. Not to mention audit readiness! Cons Getting everyone trained up but it is well worth it! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KK ksenia K. Lab Manager Biotechnology ### "All in one place " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 7, 2020 Pros Easy to use ,access to all your assets, history . Cons No real disadvantages. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DC Dave C. Service Sales Manager Biotechnology ### "Qualer review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 1, 2020 Pros The user interface is nice & also, as a service provider, the ability to give our customers free access has gone down very well with them. Lots of data easily available. Cons Filtering & reporting could be improved. Most information can be exported to Excel if data analysis is really needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Scott B. Senior Manager Technical Services Biotechnology ### "Azzur-Qualer Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2020 we are solving a host of problems. we can now provide our customers with instant access to their data, the ability to submit work orders, enter equipment and track status. We have reduced our man hours by 50% when it comes to creating and reviewing certificates. We have yet to unleash the full power of Qualer, but are excited to utilize all of the reporting, trending and data analysis tools. Pros The system is configurable, scaleable, and easy to use. The cost is very competitive and the support to this point has been amazing. \[SENSITIVE CONTENT HIDDEN\] really the entire team have been very responsive and understanding of our business, our needs, and answered all of our questions along the way. We moved from a paper based system and the transition could not have gone more smoothly. Cons We have yet to discover anything we don't like about Qualer. This software is amazing. Reasons for choosing MasterControl Asset Excellence The system is configurable, scaleable, and easy to use. The cost is very competitive Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/152259/Qualer/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.