# MasterControl Asset Excellence Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MasterControl Asset Excellence Software - reviews, pricing plans, popular comparisons to other Equipment Maintenance products and more.

Source: https://www.capterra.com/p/152259/Qualer/alternatives

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# 

 MasterControl Asset Excellence Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

MasterControl Asset Excellence

## What is MasterControl Asset Excellence?

MasterControl Asset Excellence (Ax) combines modern asset management and calibration tools on a trusted cloud-based, AI-driven platform. MasterControl takes the guesswork out of asset management, with a collaborative ecosystem that connects all of the pieces and people you need to manage the lifecycle of critical assets together. With this system, you can increase revenue and improve your customer experience for greater success and growth.

## What is MasterControl Asset Excellence used for?

[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Calibration Management](https://www.capterra.com/calibration-management-software/)[Preventive Maintenance](https://www.capterra.com/preventive-maintenance-software/)

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$499

Usage Based, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MasterControl Asset Excellence

4.6 (14)

VS.

[4.5 (384)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/)

Starting Price

$499

Usage Based, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (14)

Ease Of Use

4.2 (383)

Value For Money

4.8 (8)

Value For Money

4.3 (325)

Customer Service

4.7 (12)

Customer Service

4.5 (361)

## MasterControl Asset Excellence alternatives

[4.8 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.9 (114)](https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/)

Starting price

$45.00

Per User, Per Month

[4.6 (1,363)](https://www.capterra.com/p/142562/Asset-Panda/reviews/)

Starting price

Contact vendor for pricing

[4.4 (12)](https://www.capterra.com/p/148747/The-Asset-Guardian-TAG/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Preventive Maintenance

5.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Work Order Management

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Creating, assign, and track jobs and/or tasks for work orders

Calibration Scheduling

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create recurring calibration tasks and due dates on a calendar

Certificate/Label Printing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Generate and print calibration certificates and/or labels

Equipment Tracking

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track the location of specific equipment at all times

For Mechanical Equipment

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork

MasterControl Asset Excellence 72 features

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage adding fixed assets to proposed budgets

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Automatically create schedules based on business needs or employee availability and qualifications

Scan barcodes to ensure accurate pricing and label tracking

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Schedule the calibration of instrumentation and maintenance requirements

Create recurring calibration tasks and due dates on a calendar

Generate and print calibration certificates and/or labels

An itemized to do list that can be edited as tasks are completed

Track and manage adherence to policies for any service, product, process, or supplier

Track, store, and access client contracts or licenses

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Import and export data to and from software applications

Track and manage the decline in value of assets and plan for improvements

Plan when and how to dispose of outdated or decommissioned assets

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Digitally sign online documents

Receive and/or send email notifications for urgent updates, requests, or other information

Manage procedures that ensure organizational equipment remains in working condition

Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed

Track the location of specific equipment at all times

Manage the maintenance of building facilities

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Track and ensure quality of products in accordance with food and drug administration (FDA) act

Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history

Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork

Information, data and reports that are being tracked over time

Manage and track all disruptions and incidents

Store & track information about musical or laboratory instruments including their calibration history, certificates, images, and more

Track and manage inventory levels to maintain proper supply

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage and track all job information and associated tasks

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Generate quotes or estimates for customers

Receive data and information in real time

Ability to record, store, update, and retrieve information

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set a time to generate routine reports automatically

Plan availability and assign specific time slots for tasks and resources

Track work performed and resources used for past customers, sites, or assets

Track and manage the scheduling of tasks

Oversee technicians and track their assigned work orders

Set up connections to third-party platforms to improve business processes

Track employee/learner's progression through training programs

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Track the duration and expiration of warranty as well as any obligations under that warranty

Create a new work order

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

Get Advice

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Features

4.4 (14)

4.4

Based on 14 reviews

## Pricing

Value for money

4.8 (8)

Basic

$499.00

Usage Based,Per Month

Value for money

4.8 (8)

4.8

Based on 8 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (12)

4.7

Based on 12 reviews

## User reviews

Overall rating

4.6

Based on 14 reviews

Filter by rating

5(11)

4(2)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

JH

Jeffrey H.

Data Specialist

Airlines/Aviation

### "Poor customization and support"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 23, 2024

Terrible customer support. Terrible documentation. Software is buggy, and it seems like their turnover rate is high enough that some important questions cannot be answered. The software is rigid, and if it doesn't fit your need, you're just out of luck. Paid tens of thousands to integrate with Quickbooks, when that was advertised as a built-in feature (I think it is now, but we already spent the money).

Pros

It's cheap, and might be a good fit for you if you have a limited scope that fits well within the features offered by Qualer.

Cons

They promised us countless features we never got. They said it would be compatible with our P-Touch printers and years later it still isn't compatible. They've asked to charge us thousands of dollars to add features that they said they already had before we bought the product. When we ask about new features it seems like they don't even understand our requests. I once sent them step-by-step instructions on how to add a web-hook to their API and they couldn't even manage that. Everyone in the company has consistently had this type of experience with them for the last three years. Nothing works like it should. Everything requires a workaround, and sometimes a good workaround isn't even possible. They're paying me full time to write custom scripts to add features via their API because that's the only option we have. We can't make add-ons/extensions/plugins to add our own features, and they're apparently not competent enough to add the features we need even if we hold their hand and guide them through it.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Qualer gave us empty promises and we were foolish enough to believe them. Now, we're stuck with this software that doesn't do half of what we need.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Jenny H.

Clinical Lab Assistant Shift Lead

Biotechnology

### "Qualer Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 20, 2022

Qualer is easy to use and it has all the feature I needs for equipment management. I've never used other Equipment management software but I am pretty happy with Qualer.

Pros

User friendly interface. I can easily navigate through and found what I need. For someone who is not super computer savvy, I can even set up things myself in the admin page and set up things myself.

Cons

Sometimes Qualer loaded slow when I opened it. But this could be just an internet issue at work.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jose P.

Facilities Assistant/Research Technician

Biotechnology

### "Qualer is great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 18, 2022

Pros

The system is very user friendly and its features are very helpful in making sure you can easily maintain and continue maintaining equipment on schedule and functioning at its highest operational level.

Cons

Not sure exactly what needs to be done to improve the software but things that can always be improved is data transfer and integration. Making sure it is an easy process for end-users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MK

Meredith K.

Facilities Coordinator Supervisor

Biotechnology

### "Qualer is great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 20, 2022

Pros

It has been so easy to implement this as our CMMS system. The ease in which we can build specifications that allow us to go paper free in our calibrations and PMs is wonderful. It allows all of the users to search and print on their own without having to contact our facilities department to print out certificates and other forms.

Cons

The Qualer documentation and support page is not very helpful as many of the answers are from several years ago and do not reflect the current revision

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SG

Sophia G.

Marketing Manager

Biotechnology

### "Qualer for Service Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 8, 2020

Pros

I love how easy it is to track everything down to the smallest details. The ability to know exactly when equipment is due for calibration without all the excel spreadsheets is incredible. Not to mention audit readiness!

Cons

Getting everyone trained up but it is well worth it!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KK

ksenia k.

Lab Manager

Biotechnology

### "All in one place "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 7, 2020

Pros

Easy to use ,access to all your assets, history .

Cons

No real disadvantages.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DC

Dave C.

Service Sales Manager

Biotechnology

### "Qualer review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 1, 2020

Pros

The user interface is nice & also, as a service provider, the ability to give our customers free access has gone down very well with them. Lots of data easily available.

Cons

Filtering & reporting could be improved. Most information can be exported to Excel if data analysis is really needed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SB

Scott B.

Senior Manager Technical Services

Biotechnology

### "Azzur-Qualer Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 17, 2020

we are solving a host of problems. we can now provide our customers with instant access to their data, the ability to submit work orders, enter equipment and track status. We have reduced our man hours by 50% when it comes to creating and reviewing certificates. We have yet to unleash the full power of Qualer, but are excited to utilize all of the reporting, trending and data analysis tools.

Pros

The system is configurable, scaleable, and easy to use. The cost is very competitive and the support to this point has been amazing. \[SENSITIVE CONTENT HIDDEN\] really the entire team have been very responsive and understanding of our business, our needs, and answered all of our questions along the way. We moved from a paper based system and the transition could not have gone more smoothly.

Cons

We have yet to discover anything we don't like about Qualer. This software is amazing.

Reasons for choosing MasterControl Asset Excellence

The system is configurable, scaleable, and easy to use. The cost is very competitive

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

andrew b.

Lab Manager/Owner

Consumer Services

### "Qualer for Calibration Labs"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 17, 2020

I really enjoy using Qualer. I can put in all of my quality documentation, auto-populate uncertainty, set different maintenance programs, customize my customers experience, etc... Great Software!

Pros

This LIMS software is really versatile. If there is something I want it to do, support is always on top of it.

Cons

Setting it up.... I am not great with software but the support team got me through it...

Reasons for choosing MasterControl Asset Excellence

Great support, people and product!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CV

Carol V.

Maintenance & Safety Support Technician

Biotechnology

### "Maintenance & Safety Support Technician"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 28, 2020

Pros

The tech support has been good and the support tab is nice to be able to go in and look to see how you do things.

Cons

It seems like there are several steps when you have to set up something for service requests for yearly or 6 month PM's, calibrations or verifications. I think less steps would be better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/152259/Qualer/reviews/)

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