# MasterControl Asset Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MasterControl Asset Excellence the right Equipment Maintenance solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152259/Qualer/reviews --- MasterControl Asset Excellence 4.6 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MasterControl Asset Excellence Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Meredith K. Facilities Coordinator Supervisor Biotechnology Used the software for: 2+ years ### "Qualer is great" May 20, 2022 5.0 Pros It has been so easy to implement this as our CMMS system. The ease in which we can build specifications that allow us to go paper free in our calibrations and PMs is wonderful. It allows all of the users to search and print on their own without having to contact our facilities department to print out certificates and other forms. Cons The Qualer documentation and support page is not very helpful as many of the answers are from several years ago and do not reflect the current revision Review Source DP Danae P. Lead Metrologist - Quality Manager Utilities Used the software for: 1-2 years ### "Qualer Success" January 28, 2020 5.0 Overall the experience with Qualer has been positive and full of business successes produced by more efficient processing of equipment through the laboratory. Training could be improved but that is most likely a concern for the organization rather than a software issue. I have hope that a company is finally on the market that can allow calibration labs to make strides in efficiency and quality without sacrificing something vital. Pros The adaptability of the software to meet the unique requirements of our lab and to be customized for the specific and varied contractual commitments is one of the best attributes with Qualer. Their expansive instrument library and associated uncertainties and specifications for those instruments is amazing. The software compatibility with our invoicing and flexibility through APIs to connect to virtually all other software applications including Fluke MetCal is another great benefit. Cons The challenges of getting everyone trained on the use of the expanded features or the more 'customized' features. The software is very powerful and really works best with a full time on site administrator or facilitator during the first 12-24 months. Reason for choosing MasterControl Asset Excellence Qualer's ability to meet the requirements of our lab and their cost structure was the predominate reasons. Review Source JH Jeffrey H. Data Specialist Airlines/Aviation Used the software for: 6-12 months ### "Poor customization and support" January 23, 2024 2.0 Terrible customer support. Terrible documentation. Software is buggy, and it seems like their turnover rate is high enough that some important questions cannot be answered. The software is rigid, and if it doesn't fit your need, you're just out of luck. Paid tens of thousands to integrate with Quickbooks, when that was advertised as a built-in feature (I think it is now, but we already spent the money). Pros It's cheap, and might be a good fit for you if you have a limited scope that fits well within the features offered by Qualer. Cons They promised us countless features we never got. They said it would be compatible with our P-Touch printers and years later it still isn't compatible. They've asked to charge us thousands of dollars to add features that they said they already had before we bought the product. When we ask about new features it seems like they don't even understand our requests. I once sent them step-by-step instructions on how to add a web-hook to their API and they couldn't even manage that. Everyone in the company has consistently had this type of experience with them for the last three years. Nothing works like it should. Everything requires a workaround, and sometimes a good workaround isn't even possible. They're paying me full time to write custom scripts to add features via their API because that's the only option we have. We can't make add-ons/extensions/plugins to add our own features, and they're apparently not competent enough to add the features we need even if we hold their hand and guide them through it. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Qualer gave us empty promises and we were foolish enough to believe them. Now, we're stuck with this software that doesn't do half of what we need. Review Source JH Jenny H. Clinical Lab Assistant Shift Lead Biotechnology Used the software for: 1-2 years ### "Qualer Review" November 20, 2022 5.0 Qualer is easy to use and it has all the feature I needs for equipment management. I've never used other Equipment management software but I am pretty happy with Qualer. Pros User friendly interface. I can easily navigate through and found what I need. For someone who is not super computer savvy, I can even set up things myself in the admin page and set up things myself. Cons Sometimes Qualer loaded slow when I opened it. But this could be just an internet issue at work. Review Source DG Dimitriy G. President Biotechnology Used the software for: 2+ years ### "Great process and data management " May 5, 2019 5.0 Pros The software provides great visibility into service business activity, client asset management and highlights opportunities for our clients to improve their asset inventory and management process. The team at Qualer listens to our input so any challenges with the software are resolved within the best time frame Qualer can provide so our we are happy with the product. Cons Software is working well for us and continues to evolve based on our requirements. Review Source DC Dave C. Service Sales Manager Biotechnology Used the software for: 2+ years ### "Qualer review" May 1, 2020 4.0 Pros The user interface is nice & also, as a service provider, the ability to give our customers free access has gone down very well with them. Lots of data easily available. Cons Filtering & reporting could be improved. Most information can be exported to Excel if data analysis is really needed. Review Source SB Scott B. Senior Manager Technical Services Biotechnology Used the software for: Less than 6 months ### "Azzur-Qualer Review" February 17, 2020 5.0 we are solving a host of problems. we can now provide our customers with instant access to their data, the ability to submit work orders, enter equipment and track status. We have reduced our man hours by 50% when it comes to creating and reviewing certificates. We have yet to unleash the full power of Qualer, but are excited to utilize all of the reporting, trending and data analysis tools. Pros The system is configurable, scaleable, and easy to use. The cost is very competitive and the support to this point has been amazing. \[SENSITIVE CONTENT HIDDEN\] really the entire team have been very responsive and understanding of our business, our needs, and answered all of our questions along the way. We moved from a paper based system and the transition could not have gone more smoothly. Cons We have yet to discover anything we don't like about Qualer. This software is amazing. Reason for choosing MasterControl Asset Excellence The system is configurable, scaleable, and easy to use. The cost is very competitive Review Source aB andrew B. Lab Manager/Owner Consumer Services Used the software for: 6-12 months ### "Qualer for Calibration Labs" February 17, 2020 5.0 I really enjoy using Qualer. I can put in all of my quality documentation, auto-populate uncertainty, set different maintenance programs, customize my customers experience, etc... Great Software! Pros This LIMS software is really versatile. If there is something I want it to do, support is always on top of it. Cons Setting it up.... I am not great with software but the support team got me through it... Reason for choosing MasterControl Asset Excellence Great support, people and product! Review Source kK ksenia K. Lab Manager Biotechnology Used the software for: 2+ years ### "All in one place " May 7, 2020 5.0 Pros Easy to use ,access to all your assets, history . Cons No real disadvantages. Review Source JB Joshua B. CMMS Manager Research Used the software for: 1-2 years ### "Review" January 28, 2020 4.0 Pros The ease of use and the visibility of the assets Cons Not being able to filter assets more. Asset users not being able to receive alerts on maintenance due/past due/upcoming. Review Source WS Willeke S. QA sysadmin Pharmaceuticals Used the software for: I used a free trial ### "Very promising" May 21, 2026 4.0 So far Software looks very intuitive , upload of data done by MasteControl which releases the burden on us as customer. Pros Integration possibility with Mx Ability to add child to parent asset using its own workflow Integrated internal ticket request processs Cons Does not yet feel as it is MasterControl Not yet on the same platform as the rest of the modules , separate login In addition to a sandbox and pro platform, I was expecting a test platform in line with Master controls platform In addition to a sandbox and pro platform, I was expecting a test platform in line with the rest of master controls modules Alternatives considered [IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Reason for choosing MasterControl Asset Excellence We already using Qx and Mx, ability to integrate with Ax As we already use Master control as an approved supplier and we know from experience that it’s reliable Review Source CV Carol V. Maintenance & Safety Support Technician Biotechnology Used the software for: 6-12 months ### "Maintenance & Safety Support Technician" January 28, 2020 5.0 Pros The tech support has been good and the support tab is nice to be able to go in and look to see how you do things. Cons It seems like there are several steps when you have to set up something for service requests for yearly or 6 month PM's, calibrations or verifications. I think less steps would be better. Review Source SG Sophia G. Marketing Manager Biotechnology Used the software for: 2+ years ### "Qualer for Service Management" October 8, 2020 5.0 Pros I love how easy it is to track everything down to the smallest details. The ability to know exactly when equipment is due for calibration without all the excel spreadsheets is incredible. Not to mention audit readiness! Cons Getting everyone trained up but it is well worth it! Review Source JB James B. Manager Construction Used the software for: Less than 6 months ### "My experience with Qualer" April 25, 2019 5.0 Pros I have never been told no. If I ask for a change it happens. Most of the time its changed before I hang up the phone. Cons I have only used Qualer for 6 months. As of now I can't tell you any cons. Review Source JP Jose P. Facilities Assistant/Research Technician Biotechnology Used the software for: Less than 6 months ### "Qualer is great!" November 18, 2022 5.0 Pros The system is very user friendly and its features are very helpful in making sure you can easily maintain and continue maintaining equipment on schedule and functioning at its highest operational level. Cons Not sure exactly what needs to be done to improve the software but things that can always be improved is data transfer and integration. Making sure it is an easy process for end-users. 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