Who Uses This Software?

Massage therapists who are self-employed, part-time, or have a small team. Works great for on-location massage therapy or mobile massage businesses.


Average Ratings

127 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $24.00/month
    See pricing details
  • Pricing Details
    30-Day Trial. After that, choose Monthly, Annual (save 20%), or Free Plan.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • BookedIN
  • www.bookedin.com/
  • Founded 2009
  • Canada

About BookedIN

Say hello to online booking. Say goodbye to no-shows, late clients, and your overflowing inbox. Hundreds of massage therapists trust BookedIN to handle their online appointment booking and payments. It will reduces stress, save you time, and improve your overall customer service.


BookedIN Features

  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes

BookedIN Reviews Recently Reviewed!

So far it cool

Nov 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have total control of the dates and appointment times. I can set an appointment for new clients myself and then send them the link.

Cons: Having to resend customer the link. If there was a permanent link for the clients it would be a lot easier.

Overall: I don't have to keep physical appointment book with me at all times.

have only been using the software for a few months, and it all seems to be going well

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the support i can receive when i have any issues is prompt and very helpful.
and is quiet easy to navigate and use

Cons: sometimes when refreshing it can take a a bit to reload (but that may just be our internet speeds) . and have had an issue with double booking, but think we figured it was an error on our behalf,

Overall: the ease of booking from our multiple computers we have in our shop, plus being able to book appointments for our artists that move around our three shops which all use the bookedIN program. also being able to create appointments for our artists through the mobile app.

Gets the job done but I would appreciate more features.

Oct 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use, good reference and tracking history. Good to gather customer info. I like the text and email reminders.

Cons: Mobile app doesnt let you include details and notes. You can't attach pictures. There is no syncing with social media or email. I wish it functioned more like a CRM system.

Overall: Organization

4d84961922d3bb882147856eca0ee9a3

User friendly and plenty of features

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to write a message to be sent to the client about how to prepare for their booking is extremely helpful.

Cons: If there was a feature that allowed a message to be sent once the booking has been complete, this service would be worthy of 5 stars.

Overall: My clients can easily see me availability and book in when it's convenient and no longer have to wait for me to get back to them. It's also limited the number of cancelations and no shows I get, because the bookings can't complete without paying a deposit.

Way better than manually scheduling bookings,

Jul 21, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works well with my real estate photography business, most other apps we geared for taking bookings at 1 location. I rarely have the same location, and if I do all the client info is saved.

Cons: I'm still having trouble with the "break" time.
Ex: 1:00hr session at 3:00pm plus 30 mins break. But it is still possible to book 4:00pm.

Overall: Not having to have actual conversations and figure out when I'm available and the client is available.

Vendor Response

by BookedIN on August 29, 2017

Thank you for your review Dan! Regarding the "break" time, it sounds like you need to adjust your "booking interval". This helps space out the appointments to account for your break time. Go to "settings > calendars > edit "booking interval". Change booking interval to 1.5 hours. Let us know if we can help you set this up! Email any time: support@bookedin.zendesk.com

I went looking for a booking app that would integrate with Outlook and allow my clients to book me.

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about the software is that it has got a clean, professional look and integrates well with mobile. Most people are on their phones these days so that's important. For my needs, it allows clients to book time with me and specify the type of service they are seeking. That gives me information. They also get email or text reminders of the appointment...

Cons: I deal with clients all over the continental U.S. and my clients are often confused by the fact that they have to think about their time zone when booking in mine. Not great when you're trying to make things easier on the client. The people at BookedIn tell me this functionality is coming...I hope soon

Overall: For me it has been much easier to book appointments rather than playing email tag.

Makes my life so much easier!

Jul 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I don't have to take the time to remind my clients everyday about their massages. Easy to enter in all my information and book apts.

Cons: People have a hard time with the "yes" for the reply not fully understanding how to answer and the email some people say it doesn't respond for them.

My favorite scheduling software

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They are SO easy to use! I've tried every scheduling software out there and BookedIN is by far the best. It has the easiest user face, and they send email and text reminders which I love.

Cons: I wish I could select specifically how far in advance reminders are sent. And unfortunately you can't input clients as regularly repeating.

BookenIN

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mobile scheduling app was very useful in my day to day interaction with it. All information was easy to access.

Cons: Not much of a con, but wish the app ran a little smoother on my phone. Could be an issue I was having with my phone.

It's made booking clients easy

Jul 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Notifications of activity and ease of access on the mobile app. I really do like the product but expecting me to type a lot to submit is silly

Cons: Being able to book several appointments at once. Standing appointments for clients.

It has changed the way I run my business!I'm able to leave my phone at home for a change!

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part about the BookedIn system is that I am no longer attached to my phone. Clients can easily access my business booking site, they don't need a password or profile to book and it literally takes 30 seconds for them to book their own appointments! I am so pleased with how much stress this has taken off my plate. Not having to text people appointment options and wait until they get back to me has streamlined how my schedule fills. I have gotten new clients in the last month and even more during the trial period. I can't say enough about how easy it is to use.

Cons: There is a minor lag sometimes when switching screens and while using the desktop version I sometimes have to refresh the page but again only minor. I have only had one occurence where someone didn't receive their text reminder but it was caught and I was able to confirm via an alternate means of communication but otherwise I am loving it!

Overall: Better use of time to start! I am able to focus on running my business and give my clients the best possible care without worrying about the minute details of booking people in. My clients love the convenience!

easy to navigate

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: less time spent on scheduling appointments with clients, more time to do other daily activities, less headaches chasing client down

Easy to use, helps me keep track of clients.

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is an amazing software that reminds me when I have sessions with clients. It sends them automatic reminders. It's able to accept payment through the site.

Overall: It's like having a personal secretary at your fingertips. It send your alerts and your clients are able to get in touch with you easily. I've had more business because I'm able to keep track of all my photo shoots and clients

So far it has been a good experience. I enjoy the ease for customers.

Jul 11, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy access, syncs with calendar, everything auto-populated when customer enters information. Easy to read and organize customers.

bookedIn has been very efficient for scheduling appointments

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The integration onto our website was simple to set up and has been efficient in signing up customers.

Has helped me out a ton! Saves lots of back and forth emailing with clients!

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love that it's all online! Once a client books or cancels an appointment it immediately emails me to let me know. I love that it gives clients a seamless online experience and it saves me from emailing them over and over!

Cons: The cost. I don't see the value per appointment. It does save emails, but if I ever needed to save money in my business, this would be the first thing to go. Sadly. I'd bring it back in an instant...but if it was a little less, I'd be happier! Also, the look and feel of the site! As a visual creative, I feel its a little outdated when it comes to the look/colors/fonts...but that's just me though!

Overall: Saving time from having to email back and forth with clients. They have a seamless online appointment booking and I like that I can set my dates well in advance and share them with my clients.

LOVE that it has automated reminder email and text system! Easy to use, could have more features.

Jun 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Email and text reminders, slightly customizable which is great. It's also very easy to use and figure out. The online booking is a great option as well for the price (although I don't use it).

Cons: I would love to completely customize the email and text reminders, and also I'd love if I could book a processing time in between colours, etc. It would allow my timing to be more clear, right now it's just stacks it even if I'm double booking. And for some reason the last update made the blocks that are booked more squished.

Overall: Automated email and text reminders are amazing!!! And that I can access it from anywhere online.

Seamless transition from my old system, easy front and backend

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for simple one room/ one therapist operation. Looks great, booking widget integration was easy. I was able to continue accepting payments via pay pal.

Cons: Need a wait list option, I haven't been able to figure out how to easily set it up for a multiple room clinic with different therapy options.

Fantastic and so user-friendly!

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have tried several appointment booking software applications and this is the best one by far! So easy to use and convenient... no more needing my appointment book in front of me when I am out of the shop. I can access my schedule with the touch of a button by smart phone anywhere I go, on my iPad too! It has a clean crisp layout and is very straightforward. I really love how easy it is to navigate to my client list and find out when all of their appointments are. I also love the professional look of the booking page that the client sees.

Cons: It would be nice if there was an easier way to print your monthly schedule out, but the current way is not too frustrating.

Overall: Time saving, more organized and streamlined workflow and client scheduling management.

Best booking app available!!!

Jun 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. I like that clients are notified via email and text. Client can confirm by either method. For the business owner its one less thing to worry about.

Cons: Booked in has been such a great app. Since we have been using BookedIN, I do not have any cons that I can think of.

Nice design, 'relatively' easy to use.

Jun 02, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The design itself. It looks clean. It was the easiest to use right off the bate out of 6 calendars I tried.

Cons: No international time zone converter built in so clients in other countries can see at a glance what the corresponding time is, when they book appointments which are in my time.
To be honest, it is VERY overpriced, for a simple calendar app, which makes me think about canceling soon. There are alternatives out there, even free ones. I wanted to try it first though.

Overall: Some clients appreciate the ease of making bookings

It works

Jun 01, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It works and its easy for clients to book out of all of the app, its easy for the client's to book and its not share site like two other apps ,

Cons: cost is high for the app, no option to leaving header notes near company name , no way to leave disclaimers , no premade services list , theyre apps that are way cheaper with premade services list , no place for your logos or pictures , 90% of the apps offer a great deal for a lot less, i have 3 salons ive been testing new apps to get rid of an old one , other app have option with pricing for user quantities as well, pricing on app with functionality of options for the price with customization ability are the biggest down fall, as i said the app is easy for the clients to book, this is why i mainly picked it , i picked this app over about 12 apps mainly do to the fact of it being user friendly and in hopes of the it getting better with time , I go back and forth and see how the other apps are being updated client user friendly is very when a great deal of your clients are older , not sure of how long im going to use it for now , i was using my apple calender app at first but it take a lot of my time sometimes when im at my main job , ,if it works and if its affordable enough people will use it forever cause it works , more people would take the option of this app, fix pricing ,customization ability, and you guys have me all the way

Overall: Easy client booking , but its kinda like paying top fallout dollar for a lazy assistant

My clients are happy easy to use

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was super easy to set up. I like the color coding. It is nice to be able to change my hours and settings

Cons: It is mpre expensive than other sites but i feel like since my clients are using it i am locked in. I wish it was easier to change my hours by day with my phone

Overall: Less phone calls and emails for scheduling

No problems I love bookedin has made my scheduling worry and hassle free. customers never complain.

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything
duplicating clients, merge of duplicates would be very helpful. Clients profiles should be set so they can't create duplicates due to misspelling if name.

Overall: Hassle free Scheduling

Great basic software for booking needs

Jun 01, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Patients can see same day availability
Multi provider calendar easy to use
Clean user interface
Easy to see open times same day

Cons: Patients have trouble using the calendar to check future dates.

Refunds are hard

Attaching files for emailing is hard

Website link is long (vs genbook)

Import of patient data was inefficient and only includes names not addresses

Patient address not verified/collected

Overall: Oh and I forgot, the Android app locks up and needs to be restarted daily/hourly as it says "no connection"... Most likely my office building reception-

Great tool for my detailing business

Jun 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to set up and use. Had really helped take my company to the next level. Getting people tp book appointments on their own is great.

BookedIn for new business

Mar 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Basic to use, not complicated. Easy to update/change services and hours. Our clients love the ability to book themselves online. The online booking is easy to share in texts/social media.

Cons: Inability to text clients and to re-occurring booking times (our clients come twice a week for many weeks in a row and very time consuming to book each appointment.

Overall: We appreciate bookedIn. Any less than 5 is because we know they will continue to add the features and functionality needed and that clients expect-ability to text for appointment reminders. To repeat bookings biweekly, every week same time, etc. Further, only being able to email has been a bit frustrating as a new business learning. They are very fast at responding we just enjoy talking.

Recommendations to other buyers: Being able to call would be nice customer service and the text ability, and re-occurring issues if that is important could be frustrating.

Vendor Response

by BookedIN on May 12, 2017

Hi Lindsay! We're super excited to announce bookedIN SMS reminders are live! Looks like your clients are using it already. Got any feedback for us? Thanks for the awesome feedback, our team is always working to improve the app so this kind of feedback helps us know what to build next. =) If you ever have questions or ideas, please give our team a shout any time.

Urway Car Care

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: So far very thing seems to be checking out. I would recommend this site to my business friends. Oh I do have one question is the site safe enough to accept credit cards without being hacked and losing the customer information?

would like to be able to integrate my current customers

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: would like to be able to integrate my current customers, or set assigned client profiles for scheduling. I have duplicate customers, when there staff goes on site to schedule, instead of just all staff members having access to one account. So if they miss type the customer name it creates a new customer, which in reality is a duplicate customer.

Great Booking App

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: When I started during makeup I needed something quick an easy to help book my clients and receive deposits as well. My clients love how user friendly it is. There were a couple hiccups but the customer service team were quick to resolve the issue! Definitely recommend this tool to any buisness owner.

Thumbs Up bookedin

Mar 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like bookedin. It's Very easy to book clients. Easy to receive payments and to add new items for sell. I just would like if they can to send confirmations to cell phones, not just emails. They say they are working on it. Other than that, thumbs up

Needs improvement

Mar 19, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of making appointments for both professional and client.

Cons: No SMS confirmation capability and inability to book more than one service at once.

Overall: Many of my customers do not check email, so I still have to text them confirmations. There is no capability to double or triple book...Almost all of my clients come in for more than one service...I have to adjust the length of time to accommodate more than service especially because they will get multiple text messages for each service requested.

Vendor Response

by BookedIN on May 12, 2017

Hi Millie, BookedIN SMS reminders are now live! Looks like your clients are using it already. Got any feedback for us? As for booking more than one service, were you able to turn on the "allow double booking (internal only)" feature? If you need help at all, please give our team a shout any time. =)

Bookedin works for me

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I required a program that catered for multiple venues and services.
The best feature of Bookedin for me is the combined view of multiple calendars on one calendar. The ability to sync with Google calendar keeps my day flowing.
Clients who book my services on Bookedin say that it is easy to use.
The ability to customize individual emails for each service adds further functionality that works for me.
I had trailed a few programs and for the above mentioned reasons I chose Bookedin.

Pretty good

Mar 16, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate

Cons: Would like to be able to make it more personal with back ground pics and colors

Overall: Easy to navigate and easy for my clients to set appts just wish I could add pictures and make it more personal

Recommendations to other buyers: None

Its a calendar.

Mar 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Hmmmm.

Cons: The labels including $$ amounts are not self explanatory. It does not take credit card numbers for new clients or interact with a payment system at all.

Overall: Setting up is a little confusing, $$ amounts have no purpose. I would rather have a fully integrated system that interacts with my social network of clients, blog, and website. After contract I will try another .

Recommendations to other buyers: It would be nice if credit card numbers were collected and the page was linked directly to my paypal checkout. I would also like to remind people of yhe cancellation fee.

satisfied customer

Mar 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: everything app is great

Cons: wish I could send mass emails from within the app

Overall: overall bookedin is a wonderful tool for the organization of my business. it has many features that I really appreciate and the customer service I have received so far has been great quick, courteous, and helpful. If I had to pick one flaw it would only be I wish I could send mass emails from within the app other then that bookedin get an A+ from me.

Recommendations to other buyers: maybe set a reminder on the calendar when the monthly payment is going to come out. I always forget

An organized time machine

Mar 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The displays. The ability to sort by client. The day off button. How easy it is to alter my hours and set up different types of work.

Cons: I wish it dealt with time zone changes. I travel and my clients are from all over. If they could book in their time zone and they could see my schedule in their time zone, it sure would be more user friendly for them. Then I'd want to see my appointment in my time zone, depending upon where I was located . I've also gotten some feedback that clients can't cancel their appointments. They keep contacting me to cancel the appointment for them. This needs to be clarified. Directions for cancelling should be visible to clients.

Overall: BookedIn improved my business and enhanced my life. My clients love it because it is so easy to use. I love it because I can control my time. The software is very intuitive. The graphics are crisp, clean and easy to read. I can sort clients by name and it shows all their appointment history. I can even request a payment using BookedIn.
I did a lot of research on scheduling platforms. Some are less expensive, but the support that BookedIn provides is simply amazing. They answer questions in just minutes - day or night!
My clients also love that they can drop me a note when they make an appointment. BookedIn is a wonderful tool. Try it and see what it can do for you!

Great for Single bookings but wish you could book Multiple clients

Mar 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Love your service for 1 location & 1 appointment/client at a time. WISH you guys could allow multiple clients to book a single event and/or class. AND WISH you could designate different times of availability at different locations. More like mind body's software.

Great but somewhat overpriced

Mar 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy booking for my clients and it collects my required deposits. It used to be awkward to ask clients to prepay or take deposits, but this site makes it easy!

Cons: Price a little high

Overall: I love BookedIN. I just started using it last year to book my photography sessions. Overall it does exactly what I need but I do wish it was a little less expensive. I only book on a couple Saturdays and Sundays each month but I fill up those days. BookedIN is great to get deposits paid and create booking spots. I think the site would get business if they lowered prices.
But overall it is fantastic for my business!

Recommendations to other buyers: Great!

Payment screen bug

Mar 13, 2017
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Comments: I paid for the full year of BookedIN, and honestly to have one of the major features sporadically not work is unacceptable. Your payment screen bugs out and the blame has been onto PayPal, however a couple of months in and no fixes. It will send me elsewhere.

Makes life easier

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use and it frees up my time

Cons: Reoccurring sessions are not available but I know this is being worked on

Overall: Trying to get clients booked in can be a struggle sometimes. With BookedIN this is now stress free, clients can be sent a link or go online and find a suitable time to come in. They can also pay before the session through a confirmation email. Love it!!!

Could be better!

Mar 13, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Takes time off of my schedule

Cons: 1.) you can't do reaccuring appointments

2.) clients have complained about having to re enter all of there information EACH week for each appointment instead of the information being in the system

Overall: I am grateful to have this tool to help take scheduling and canceling of clients off of my plate. However very disappointed in the fact that you can not do a reaccuring appointment and double disappointment that they are not sure when it maybe coming

Great Business tool

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Makes it easy for my clients to book sessions.

Overall: I am so glad I signed up for BookedIn. It has made my workflow so much easier, the systerm is easy to use and the communication to my clients is easy and looks very nice & clean. I am very happy with it.

It's just too easy!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use for myself and for my clients.

Cons: Anxiously awaiting the rolling out of SMS confirmations in addition to the current email confirmations.

Overall: BookedIn has made a huge positive change in my business. I love how simple the platform is for everyone; myself, and my clients to navigate. Even making subtle changes is simple and direct. And my business income has boosted since I began using it. I am anxious for them to begin using a SMS appointing reminder notification in addition to the email reminders, but all in all this program is definitely worth it.

Vendor Response

by BookedIN on May 12, 2017

Hi Brandy! We're super excited to announce bookedIN SMS reminders are live! Looks like your clients are using it already. Got any feedback for us? Give our team a shout any time. =)

BookedIN Is the best

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: BookedIN is the easiest way to keep track of your customers and its so easy to use. It also so easy to move customers schedules around and I love how I can keep track of all my records of my clients

Time saver

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Using BookedIN is definitely a time saver for me! It makes booking easier for my clients as well. I do wish there were a few more features in addition to what they already offer, but the basics I get do make my life much easier!

Exactly what i needed

Mar 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Features

Cons: Calender not being monthly to show client names

Overall: Other programs had difficulty integrating with my google calender, or didnt offer my preferred payment type. BookedIn gave me all the essential features i had been looking for. My clients have found the system easy to use and it has helped free up my personal time tremendously

Recommendations to other buyers: Not at this time. Im still fairly new

There is a few things to work on

Mar 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Book from anywhere, don't need to be at work.
Also customers can book at any time they like

Cons: Some times it takes forever to open, notntime for that .

Overall: For example, I entered all my services and when I tried to put them in order you can't, I would have to delete them all and restart the process, also I wish that I could write something so my customers could read when booking like: new customers wanting color and highlights allow yourselves 3 hours booking
Something the app is slow and I'm busy, dislike waiting for it to open or change.
Also it would be nice if I could double book but not allow my customers to do so, as I know myself what I can do or not .

Recommendations to other buyers: Im sure you be working on things to make it better for the businesses owners as well as customers

Easy to use

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love it. Just wish you could make multiple appointments for the same person. That would help me so much.

Booked in is super easy

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Booked in is great and easy, works well for both booking and for notifying clients. My only problem is I can't figure out how to book two services for one client within the same appointment.

Thumbs up from Edmonton

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Switching from Bookedin has allowed me to save money. I had been using an online booking program from the states, so not only did I pay more per month, there was also the exchange rate that needed to be factored in, Bookedin is stream line and very easy to use. Plus I absolutely love the way it will post appointments to Google calendar.

Photos for my clients to review

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy access to my link

Cons: Maybe have text msgs to my clients along with the emails for appointment reminders

Overall: It would be nice to have a photo section for my new clients to review my work (hair cuts and styles) I'm a barber.

Vendor Response

by BookedIN on May 12, 2017

Hi Gabriel! We're super excited to announce bookedIN text message reminders are live! Looks like your clients are using it already. Got any feedback for us? Give our team a shout any time. =)

BookedIn Saved my life!

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how easy it is to use and the e-mail confirmations that are sent out to the customers. It not only helps with cancelations but also with miscommunication.

Cons: There is no way to mark a customer as a regular standing appointment, you have to enter the appointment in manually each time.

Overall: We are a small cleaning service and found we were double booking in the office and out on the job. With bookedin our gals out on the jobs can book their next appointment right from their phone and know what has been scheduled in the office. The notes option is great to share details on customers and specifics to the cleaning job so if another crew needs to go out they will know what to expect. The only draw back is you have to manually enter appointments, there is no way to set a standing every other week or once a month appointment for a customer.

So easy to use

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to use, good customer service, free trial

Cons: No text notifications

Overall: I love how easy BookedIn is! By far the easiest I've used, and I've tried several. And they have great customer service. The ONLY thing missing is text notifications but they're working on adding that feature.

Vendor Response

by BookedIN on May 12, 2017

Hey Sarah, We are super excited to announce bookedIN text message reminders are now live! Check it out on our blog here: https://bookedin.com/blog/new-text-message-reminders/?cid=84 Thanks again for your review, have an awesome day. =)

Easy to use

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It's really easy to use. I wish the app was a little more user friendly. It does freeze up a lot. I wish there was a way to combine customer accounts when there has been more than one account created by the customer.

Bookedin is wonderfully

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, user-friendly. Provide an opportunity to describe each service in details.

Overall: BookedIN system is very user-friendly and eases to use. Customer service is great and very helpful and friendly. I love BookedIN. When I asked about some features, that actually they didn't have, they made it happen quickly. Very service and customer orientated.

BookedIN Gets the job done

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: A really solid piece of software that does what it is supposed to do. Very easy to use and the code seems pretty bulletproof. Support is from real people who are happy to help. I have pretty vanilla scheduling needs but there seems to be flexibility for more sophisticated needs. Finally compared to other apps I looked at, set up is much faster and the price is right.

Works perfect.

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I needed to set up a way of booking clients for coaching calls for an online course I was running, and had to do it fast. BookedIN was dead-easy to set up and use, synced perfectly with my calendar, and easy for my clients to use. It saved me hours of scheduling headaches.

What's Not To Love?

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease and quickness of use.

Cons: I really don't have any Cons.

Overall: I am a Massage Therapist and have used BookedIN for almost 2 years. I receive compliments weekly on behalf of BookedIN. My clients find it quick and easy to use, whether it's booking in, or unfortunately cancelling, it can be done with minimal effort or time. They also enjoy the PayPal element, allowing them to avoid that stop at the bank for cash, during their busy day. I have to love a product that makes my life easier, AND my clients' too. You guys make me look good. Thank you.

Recommendations to other buyers: Not really.

I'm so glad I switched to BookedIn

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Sometimes the loading time is slow

Overall: I have been using BookedIn for 2 years now. It has been an amazing time saver for me. Prior to using this service, I wasted lots of time returning phone calls to clients asking for appointments. They would leave me a messege, I 'd leave them a messegeback, and it would go on for a few days before we settled on a time. Between every client I'd have emails, voicemails, and texts to reply to clients asking for an appointment. Now they go to the link on my website and see my availability and schedule their own appointment. It appears on my calandar and I get an email notification. If they ask for an appointment the old way (by texting me, calling me, or emailing me) I promptly text them or email them the link. At the time of appointments, I make the next appointment for my client using BookedIn in the office. I worried that I would not be in control of my schedule, but it hasn't felt that way at all. I still set the parameters that clients can choose from and it works out great for both me and my clients. The email reminder to clients has cut down on no-shows too. The BookeIn program also has a built in email invoice that I use for billing no-shows. The client receives an email bill, pays it online, and the money is deposited into my account. Saves time, stamps, envelopes, paper, and printer ink. My personal google calandar with my own dentist appointments or conferences or kids activities is imported into my work BookedIn calandar so I know not to book clients during those times. This feature has made it seamless to mange to calendars (home and work). If i have questions or suggestions for improvement, I speak directly to the developers and they are very helpful and responsive. BookedIn is more affordable than it's competitors and doesn't include useless features I don't need, but rather has many options for me to customize the program to be exactly what I need. I can't reccommend BookedIn enough!

Hair salon

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Keeping my schedule under control

Cons: Having to sign out every time just to make sure I get my notifications. I wish my notifications that come through all the time I miss a lot of appointments because of that

Overall: I really love my Bookedin system I just don't like the fact for a couple days I will get notifications and then I will not receive any. I have to sign completely out and back into receive my notifications.

Vendor Response

by BookedIN on November 24, 2016

Thank you so much for the review here Shala! We're super glad you found us. =) For the app notifications, I believe this issue has been fixed. Can you please update your bookedIN iPhone app? If you have any other issues, or would like some help testing the notifications, please email me any time: leanne @ bookedin.net

Amber's review

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use

Cons: Sometimes it does not remember emails and there are no text message reminders for patients.

Overall: This product makes my business run smoothly. I work by myself, for myself and do not always have the time to schedule people this makes my life so much easier. It is nice for my clients to be able to compare their schedules to my availability as well.

Vendor Response

by BookedIN on May 12, 2017

Hey Amber, BookedIN is super excited to announce patient text reminders are now live! Looks like you have not activated them yet though. You'll find the new settings under "settings > email/text reminders" in your web account. Please give us a shout any time if you need help. =)

AMAZING SOFTWARE

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the lay out, user friendly

Cons: the glitch that one time

Overall: I would not use another program. This one is perfect! Only once in 7 years was there a glitch, which they did handle and now its great.

Recommendations to other buyers: its great

Simple Scheduling System, but needs some Bells and Whistles

Nov 15, 2016
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: DISCLAIMER: I do not think I am the average user. I believe I am pushing the system to it's limits.

Easy to use system with the ability to color code for organization.

While it is pretty easy to use, it can be a better UI for my end users. "Back of the house" is much more comprehensive than the "front of the house". I would love to print a daily calendar for posting in my kitchens. I would love to be able to integrate my own payment system and not be forced to use what BookedIN offers. I would love to do "bulk" scheduling in that I can schedule one of my regulars for an entire months worth of shifts instead of just one at a time (up to 25 entries for just one of my many regulars), it's very time consuming!

Leanne and the team are amazing in taking care of the client. Every question I have is always answered darn near immediately! They are awesome!

Amazing booking system!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ITs been a dream! Our life her at Carmel Tattoo Ink is so much easier these days tracking appts! So easy to make changes! Thank You!

Best online booking system

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and helpful staff.

Cons: A second calendar should be in with the price

Overall: Bookedin is a fantastic online booking system and ideal for portrait studios. It's easy to use, and the support is second to none. I would recommend this to any photographer wishing to take online bookings, and it's great for clients to be able to book online at their convenience.

Not enough options

Nov 15, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have a few complaints about the site. At least 3 times a week my clients can't make an appt. It gives them an error message whether the link did not work. I can not search my client list without it freezing up and having to refresh the page.

Vendor Response

by BookedIN on November 24, 2016

Hi Tyler! Leanne here from the BookedIN support team. Thank you so much for reporting the issue here! I'm going to email you now separately and we can help get to the bottom of things. ~L

Great product if you don't need many options.

Nov 15, 2016
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to use

Cons: Few options and little control over how it works.

Overall: Our company has been using BookedIn for a year and a half. The program is great and our clients love it. The best thing is that our customers can order without the need to login. The problem is that our business has outgrown the platform. We have too many products and the platform just lacks features to help manage all of those products. For example, most of our products have upgrades or options. However, BookedIn cannot just have a checked box for an upgrade, we need a whole new product to show on the calendar instead for each and every option if it has a different price. This makes our calendar look cluttered and overwhelming to our customers when they see all the options at once. It would be better if the clients could pick from a list of products before they see the calendar. Another feature that BookedIn lacks the ability for clients to see a full description of what they entered on the order when the reminder email is sent out. BookedIn only shows the product on the reminder emails and there is no option to add other fields of information.

Awesome Scheduling Tool

Nov 15, 2016
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: so user friendly

Cons: response time

Overall: We love this scheduling system however have been experiencing some technical difficulties lately ....customer service is incredible though and they normally get the issue repaired asap :)...I do find however that the booked in service is slow when searching for a customer's booking info...

Just what we needed!

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: Very user friendly; on both the administrator and user sides

Cons: Limited ability to book several people for one appointment time.

Overall: The software seems to be geared more for businesses, but we've been able to use it in a corporate setting to book appointments very easily. It has saved hours of time trying to coordinate schedules and confirm availability, giving the user the power to select their own time. We were looking for a particular program and BookedIN was perfect!!

Review today nov 15

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Works great. I don't know what else to type for the 100 characters so I will just type until then:)

Very easy to use!

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ability to sync with other calendars

Cons: Can't put a location on each day so that clients will automatically know where we'll be. Each day is a different location.

Overall: I've been with bookedin for a while now and any time I've had to ask any questions or need some support theyve been very quick to get back to me. As a personal trainer this scheduler is perfect for me and my customers.

Simple and Effective

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using this for scheduling was simple and time effective. Would definitely use again and recommend to a friend.

Pirate Palace Tattoo Shop

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything, it so simple to use, straight forward gets the job done.

Cons: Like I said before I would just like to be able to print the schedule out an easier way.

Overall: I tried a few different trial programs before I tried BookedIN and as soon as I started using BookedIN i was sold, so easy to use, nice to have to app we can all access from our phones anytime. The only thing I would love to see is to be able to print out the schedule easier . Customer service is amazing, so prompt and very helpful :)

Great service. 1 missing attribute.

Oct 29, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: That it now has an APP.

Cons: That my clients cannot book more than 1 appointment at a time.

Overall: This service is almost perfect besides the unavailability to book more than 1 appointment at a time.

My customers love BookedIn

Oct 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: BookedIn has been great for my business. My clients constantly comment on how much they love the ease of booking. The new calendar sync has been great for me as now I'm not constantly double scheduling my work and personal appointments. Customer service is great too, they always get back to me right away.

Bookedin Review

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: ease of use. Colorful

Cons: Listed prev page.

Overall: I like using the software. The only thing I would add is too be able to have a search bar at the top to identify easier when a client booked by date instead of scrolling threw hundred of pages. Especially when groupons book online makes it much easier.

Recommendations to other buyers: Keep making updates. :)

Best thing that happened to my Barbershop

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The many ways it saves us time from booking ourselves and how the customer is able to book with us on many levels.

Cons: The phone version could be better. Being that if I was on my iPhone and went to my site to book it would then open a small screen that is narrow on the screen. I think it should bring you directly to the bookedIn version

Overall: BookedIn has so many features that help my shop function in a much more productive way in all our needs. We can now spend more time cutting hair rather then booking appointments on paper. We also get such great feed back on the flawless blend into our web site. This has also helped us get more customers from all the ways we are able to share how to book with us and the ways to book on social networks and much more. This is a must have for anyone who wants to run aprofessional barbershop.

Recommendations to other buyers: Make a barbershop POS system and salon one. I can help I've been developing a POS for my shop but no booking with it. That's to hard but would love to work together or toss around ideas to you guys. Your great either way keep it up guys!

User-friendly!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Real time scheduling, they do all the confirmation and reminder emails, ease of ability to change my "regular" schedule when I need to. Syncs to my personal calendar, which is awesome. I love the app as well for when I'm not at my computer.

Cons: I honestly haven't had any issues with it. Very satisfied.

Overall: This appointment booking software is absolutely perfect for my needs. It has significantly decreased my need for back-and-forth communication just about scheduling issues, thereby saving me time. Customer service has always been so prompt with their responses. I tried a couple of other similar programs before Booked In and it is above and beyond better than other programs out there.

More than Valuable, Vital for many!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use, friendliness of staff, and the fact that Mike I. is reachable! :)

Cons: Still hoping it might incorporate texting of reminders sometime soon!

Overall: Thanks to BookedIN, I often have even first-time clients book their OWN appointments! Though this can be very valuable when one has limited staff, it is vital when one is a solo-entrepreneur. My patients happily report that scheduling through BookedIN is clear and simple, and in the few instances I have wanted a hand - the BookedIN help-desk staff has always proved top-notch, professional and friendly. I¿m looking forward to more BookedIN service in the future, and rate BookedIN 5 out of 5 AND an A+ on service! ¿ M Castaneda, DC (www.GoDrC.com, Knoxville, TN)

Recommendations to other buyers: I'd like to see the software keep the client's info stored by PHONE #, as clients can at times enter different names (muddying the "clients" storage of appointments) but they seldom change their phone numbers! Then the (business) user could be enabled to attribute appts made from a certain phone number to a client already on file, as opposed to having what would seem to be "different" appointments made by 'Sue Q. ; Suzy Q.; and Suzanne Quetab' for example. :)

2 years strong

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very easy to use

Cons: Paypal is is only method of accepting payments

Overall: I love this services. It is so easy to use. The customer service is the best. I am an extremely happy client.

Recommendations to other buyers: No

Awesome provider

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ease of use, customer support

Cons: lack of customization

Overall: We have been using BookedIn for over 2 years and have added it to our second location because it worked so well! Nothing out there compares to what booked in offers and for the price. Huge fan here!

My customers love my booking system

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy, clean and inexpensive

Cons: I would like more options, fonts and colors.

Overall: My customers love how easy it is to use BookedIn. I also love how easy and intuitive the program is to use. If I ever have any issues, I contact customer support. They are always cheerful and helpful and I feel genuinely cared for as their client.

Recommendations to other buyers: Would be great to have an app for my clients:) Please?

so ease to use & install

Oct 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Vary easy to use

Cons: Can not send out Text messages

Overall: im so happy that ive manage to found a Software program which we can all easy use. needed a Diary to book the appointments with . I'm not one for change & have no idea on the use of PC Technology , i was Petrified that I wouldn't be able to understand & use . It was very Easy to install . It has been over a year since we installed the Bookedin System its a old Cliche , I wished that I'd done it much sooner.

Vendor Response

by BookedIN on May 12, 2017

Hey John! BookedIN is super excited to announce patient text reminders are now live! Looks like you have not activated them yet though. You'll find the new settings under "settings > email/text reminders" in your web account. Please give us a shout any time if you need help. =)

Innovative and easy!

Oct 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: There's always someone answering my emails!

Cons: The app sometimes will reload itself and I have to sign in again and again

Overall: I've used BookedIN for years for my business and I've never had a single issue. I love that someone actually answers their emails too - there is a real person on the other end! I'm also loving their app; makes bookings or changes even easier. I'll continue to use BookedIN for years and you should too!

Recommendations to other buyers: I'd love to connect this with my Google or icalendar and I'd love to have more than one more (more than one business) and then integrate the times (so if I'm booked by one business, it appears as unavailable on the other calendar).

Great Service, saves times and money A+

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Online booking is great, it has saved me so much time with the back and forth. Clients love it , quick and easy at a great price. Highly recommend this to any business

Happy customer :)

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, make our job very easy

Cons: i would say client search and not being able to see multiple view on the app !

Overall: i've been a loyal customer for 5 years, recommended Bookedin to many shop owners, nothing more to say from a happy client !

Recommendations to other buyers: keep doing what you do

Best business decision I've made!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Bookedin has been instrumental in growing my business. Both new and existing clients can book in easily without needing to contact me directly, leaving me more time for direct client care.

Easy Scheduling on the go

Oct 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: its easy to track appointments on the desktop and easy to view the daily schedule on a mobile

Cons: The way the mobile app is set up, you can not see across all schedules for the day in the mobile app which forces us to use only one schedule so we can all see the daily appts.

Overall: Our whole staff uses bookedin and its the most convenient software we've used. Whether at the office on on your mobile, easy to access easy to schedule.

Recommendations to other buyers: Would be convenient to see all schedules at once on the mobile and not just the desktop. Also would be great if the "details" could show up with the entire appt on the mobile.

This software makes mine and my clients' life softer

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Makes my life a lot easier.

Cons: Can't think of anything now

Overall: I have a busy, small home business, where I work by myself. When I first started the only help I had was my answering machine. So clients would call me when I was busy with a client and unable to answer the phone to book an appointment, many times they called from work and left a message to call them back. If I had a little spare time I would call back only to get their voice mail, saying they were unavailable at that time, and this was the hide and seek game we played until we finally got a hold of each other, it was sometimes very frustrating for me and for them.
My husband found out about BookedIn and suggested me I should give it a try. I was a little bit intimidated about using the system, because I am not so good with computerized technology, but decided to go for it. I am glad I did, it is so easy to use and made a big difference on my business, on how I use my time, on my performance and state of mind and my relationship with my clients. I have received comments from my clients on how glad they are to be able to book their own appointment, picking the day and time that best match their schedules.
About the features in the software I can't say too much because I don't know how to use all of them, but I am happy with what I am using, customer support I only used once, about a misunderstanding on receiving payment, but after I got in touch with customer support team it was corrected very quickly, and value for the money is good too, because would cost me a lot more if I had to hire a secretary.
So I am very satisfied with the software, which I have been using for over 3 years.
Thank you BookedIn Team.
Maria Arongaus

Recommendations to other buyers: No

Couldn't Be Happier!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I've been using BookedIn for more than two years and I love it! I had checked out some other appointment softwares, but this one is the one for me. It makes my life as a small business owner that much easier. It's great because when an appointment is booked you get a confirmation email. It's helped my business because people can make their own appointments online. It also helps a lot that people can make payments through BookedIn. And it syncs to my iOS calendar which is wonderful. It's very easy to use and I am not the most tech savvy person. When I first started using it, I had a representative guide me through it and they were really nice and personable. I highly recommend BookedIn appointment software!

Gets the job done

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: None that I can immediately think of.

Overall: Schedules appointments, saves patient data & appointment details, it does exactly what we need it to.

It's a good app for the price

Oct 27, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I like that my employees can have the app on their phone and their calendar will sync to it.

Cons: It tends to be a little glitchy. Calendars not always thinking which is fixed by logging out and logging back in however that can be a pain sometimes

Overall: For the most part I really like this app. However there are some glitches that occasionally affect the function, for example and employees calendar on their app might not sync to the master calendar. Typically this requires everybody involved to log out and log back in. This happens maybe once a month. Other than that I have been very happy with it

The Revolutionary RMT

Oct 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I've been using Booked In for 2+ years now. I cannot adequately express how much time and energy this booking platform has saved me. I run a busy Massage Therapy clinic with four other RMTs. I can easily update schedules; add a practitioner and modify services offered.
The program is easy to use and doesn't require my patients to have yet another login and password {trust me, more important than you';Ltd think!} Both patients and practioners love the e-mail confirmation feature. It has reduced the number of missed appointments and allows clients to reboook if something has come up.
I don't think you will find another program as easy to use and financially feasible for a small business owner. The customer support is phenomenal. Any questions I've had have been addressed in a timely and friendly manner.
I have recommended Booked In to a number of other small business owners & will continue to do so. We love supporting a Canadian small business!

Great booking software!

Oct 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I started using Bookedin 4 years ago. It is by far best bang for the buck booking software. I like to user interface from both the perspective of the client and the therapist. My clients love they ability to book their appointments online and it makes it very easy to manage my schedule even when I am not at the office. I highly recommend this software.

Super Happy!

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Everything

Cons: New clients should be flagged in some way in the calendar view.

Overall: My phone time has reduced considerably but the clinic is booking up. It's just simple and clean. The only suggestion I would make is that new first time clients on the system might be flagged in some way, different colour or a recognisable symbol. Thanks!

Great program

Oct 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have use this for several years and it gets better every year. Thanks for a great program! We will keep using this program for years and years and years to come.

Love Bookedin so easy and convenient

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have bookedin for my photography business and love it! I have had no trouble at all so far. They have awesome customer service and have been great to work with. My clients have found the booking online through bookedin easy and convenient as well.

Review for BookedIn

Oct 19, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We love it! Then only thing I would like changed is the ability to send an invoice through the app! Other than that, its very useful and easy to use :)

Vendor Response

by BookedIN on October 26, 2016

Hi Chaunva, thank you so much for the review here, we're so glad you found us! Re: invoicing, have you tried the "Payment Request" button in the web version of bookedIN? It allows you to create an email invoice for any amount with a short description. Clients can pay online, and the payment gets tracked in their history. Give it a try and let me know what you think! If you have ideas for how it could be made better, we'd love to hear them.

Medical clinic online scheduler

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using BookedIn for more than 1 year for my medical consulting business. Online scheduling has been a big hit with my patients. The program has been very easy to use and we have experienced very few problems with it. I highly recommend it.