SphereMail

SphereMail

4.5 / 5 11 reviews

Who Uses This Software?

Mail-room Management Software available to Enterprises, Apartment Complexes, Hospitals, Universities, Assisted Living Homes, Business Centers, Coworking Spaces and Retail Shipping Stores.


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $2.00/month/user
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SphereMail
  • spheremail.co/
  • Founded 2011
  • United States

About SphereMail

Mailroom Notification Software allow users to access and manage their incoming postal mail online or from a mobile device. Our cloud based mail management software speeds up your own administrative tasks (forwarding, scanning, notifications) all within a clean, well-organized platform. No more writing emails or searching through spreadsheets---SphereMail takes the work out of mail management. Made in San Francisco. Since 2011. PATENT PENDING U.S. 62672753


SphereMail Features

  • Barcode Scanning
  • CASS Certified
  • Duplicate Management
  • Graphical Mail Piece Designer
  • Intelligent Mail Support
  • Job Management
  • Package Tracking
  • PAVE Certified Presorting
  • Signature Capture

Vendor has not completed this information.


SphereMail Reviews Recently Reviewed!


Quickly becoming the most valuable tool for coworking!

Feb 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easily add customers to platform and manage them from there. Easy to add new mail, scan and forward items. Really, I don't have any problems with Spheremail, which says a lot considering I use the platform multiple times every day. Customer service is phenomenal! If I do come across something, say a new customer's bank isn't listed, they add it within a few days. Reach out and they're there to help!

Cons: It is a new thing, they are still working on a developing need in the workplace so you will come across a thing and say why isn't this..., but just email them and let them know and it's solved within days. Recently added a new notification system to let you know when they add all this stuff but an updated FAQ/Help section would be amazing!

Overall: This helped me manage a large part of my job role and have been able to move on to handle more. Definitely recommend this for EVERY coworking space.

Automated Services with SphereMail help our Business Grow

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simplicity of client sign up, profile management, mail handling/scanning services, and reporting tools.

Cons: 30 days net payment can seem like forever for a small operation

Overall: myBusinessBar was Utah's first coworking business center. As such, we have been 'pitched' numerous white label options to help automate and streamline our services. We decided on SphereMail because of the superb functionality of their platform, and the ease it provided our clients for sign up and mail receipt, all of which is offered at lower rates than many of their counterparts.

Recommendations to other buyers: Would like to be able to include meeting room use and add other add-ons to client statements prior to billing.

Vendor Response

by SphereMail on January 25, 2017

Hi Kathryn, Thank you so much for your feedback. Just to note we have an option to elect our flat rate plan option where it allows you to use any third party payment gateway/processor to avoid the 30 Net payment. As always, we are always here to help. Sincerely, Hasan Mirjan CEO SphereMail

Great service with even better support. As a partner, our customers love the options

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: It's easy to use and gives a very comprehensive service to any of our mailbox clients. We love the level of detail we are able to provide about the mail and our customers love the requests they can make to better handle their mail all in one place.

Cons: Some of the features, while helpful for many, are not necessary for some and cannot be turned off (like email notifications) or we would like to have features that are currently unavailable. However, every time we email support they give us great feedback and they have made many updates fixing or improving features to how we would like them. They always inform us of when a feature will be upgraded at the next update.

Overall: Our clients get more peace of mind about how their mail is being handled and have a way to better plan their visits to the box or their forwards as requested. It helps us provide better service and gives us a competitive edge to companies selling simply physical mailboxes.

Capterra-loader

Great for My Business

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We rolled out Spheremail to new customers starting mid-2017. I love that it's an evolving product and the team at Spheremail is always open and responsive to new functionality suggestions. This is very uncommon for cloud software products, where your suggestion tickets just disappear.

Cons: Since this is an evolving product, sometimes functionality can be a little difficult to find and/or use. There's a new platform rolling out in the future which I'm sure will resolve this.

Spheremail mail platform

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy interface, you can integrate your own branding, it takes the human error out of managing mail manually.

Cons: I can't think of anything

Overall: We use Spheremail to manage our mail for our virtual office program. The user experience is excellent and the platform is really easy to use.

On the daily

Jan 25, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: I use SphereMail every day and most days I have no problems at all. The interface is easy to use and is efficient. The only time I run into problems is when I have a question I need answered. The FAQ is completely out of date and there is no simple way to contact anyone to address my concerns. Otherwise, I love it.

Vendor Response

by SphereMail on January 27, 2017

Hi Alysha-Aubrey, Thank you for your feedback. I'm sorry that you've had trouble reaching our support team, and getting answers to your questions. We are always here to offer support at support@spheremail.co and our response time is usually within 30 minutes. At the bottom of our FAQ page (which is kept up to date) you may find our contact email: https://spheremail.co/footer/get_faq Again, we are sorry if this was not clear. Sincerely, Tom Montgomery Account Executive SphereMail

Love spheremail!

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Spheremail has been awesome in allowing us to streamline our mail system at our coworking space. It's generally easy to use and an incredible value for the price. Hasan and his team have also been tremendously helpful and always answer any calls to address any questions or walk me through any issues. My only feedback is that it could use some slight interface improvements in terms of design and user/customer experience.

Vendor Response

by SphereMail on February 08, 2017

Hi Caitlin, We greatly appreciate your feedback. Thank you! We are working on improving the UI, and I am sure that everyone would appreciate. Let us know if there is anything else we can do to make it even better. Sincerely, Hasan Mirjan CEO SphereMail

Great piece of software.

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: If you are a coworking space provider or in the office services business this software is a must. Sphere Mail allows you to add additional revenue to your business while taking up very little space. I gave four stars instead of five because the interface could use some work. Keep up the good work.

We can't do without Spheremail!

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Spheremail for almost six years. In that time, it has become so much more robust, offering many more features and options. Whenever I have an issue, Customer Service is always ther to help me. I thank Spheremail every day for making my mail handling easier.

Excellent Addition To Any Space

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Spheremail from their and our beginning. Great product and an overall value add for any coworking type business.

So far so good. I LOVE that they are growing so quickly. Great customer service.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My most favorite thing about the software is that it's SO simple to use and to learn. I really like it a lot, so far!

Cons: Haven't found anything yet that I don't like except that I haven't been able to figure out how to assign mailbox numbers that are in the 4 digits.