# eQuip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eQuip the right IT Asset Management solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152267/eQuip-Enterprise-Asset-Management/reviews --- eQuip 4.3 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eQuip Ease of use 3.7 Customer Service 4.4 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EL Edwin L. Government Contracts Property Administrator Information Technology and Services Used the software for: Less than 6 months ### "eQuip is a lifesaver!" April 17, 2023 5.0 I have had a really amazing experience with eQuip. When I began researching property management tools, \[sensitive content hidden\] answered my many questions and didn't hesitate to set up several demos with my organization. This really helped make our decision.During implementation, \[sensitive content hidden\] was very professional and ensured all of our issues were resolved and questions were answered. She was also very responsive to any questions. Her work during implementation helped us be ready to hit the ground running after installation was complete.Now that I am using the system, their customer support has been amazing!! They respond to tickets within 24 hours and call to walk thru the problem(s) or questions I have.All of the AssetWorks employees I have worked with have been incredible. Their knowledge of property management requirements, the eQuip tool and professionalism is top notch!! Pros I really like the ability to customize fields (for the most part) and information in a way that meets my organizations need. This allowed us to meet specific requirements needed today and be prepared for any changes in the future. Cons Some of the processes are difficult to navigate due to how the method was named or where it is listed. This is overcome with use of the system. Their help site also helps bridge the gap with this issue, and their technical support is top notch! Reason for choosing eQuip I ultimately choose eQuip because of the service the team provided, the cost and the flexibility of the tool. Review Source KR Keith R. Assistant Deputy for Project Management Government Administration Used the software for: 2+ years ### "System with great potential. . ." February 25, 2019 4.0 We are in the process of upgrading to the 2018 version of the eQuip system. The expectations are to realize an even greater positive impact on our inventory processes in the short and long terms. Using the eQuip system has allowed us to mature our inventory management processes. Pros \- Training videos, especially those recently created, provide a great deal of needed information in order to understand the system's functionality. - The high level configuration options in the system for the client that provides greater opportunity for molding the system to meet the clients specific needs. For example reports and extracts. - Ease of use after, on many occasion, learning by trial and error how features work. - The support site as a centralize location for documents, articles, and training videos. - Staff in general - Flexibility to make updates online or in batch mode. - Many of the features have great potential but may need to be fully developed and communicated to the client. - Very robust system with great potential. Cons \- Lack of full understanding for many of the features based on the documentation provided. In many instances, documentation (admin and user guides) contain snippets of information in a particular areas but not enough to understand fully. - Too much dependency on articles on the support site as opposed to information being included in the formal documentation - Not clear on the details concerning the application of existing workflows and when and why I would need to create a workflow - At times, reported issues can appear to be forgotten or the statuses not communicated. - Communication of the 2018 (Stingray) release was a concern. Initially we were told that the release would be available in November 2018. At this time, we are scheduled for the release in February 2019. It is not felt that the team at EISG understand the impact of upgrades on the client. Having to develop the needed test plans and scripts, Needing to understand the features and changes being introduced and having the supporting coherent documentation are critical. - Lack of release schedule for eQuip and eQuip Mobile. Makes it difficult for us to plan appropriately. - Concern with what appears to be the level of quality assurance with the system. For example many features are not fully tested. Review Source Response from AssetWorks February 27, 2019 Thank you for sharing your thoughts, both positive and constructive. We¿re glad to hear that our support site and training videos have been helpful to you. However I¿m sorry to hear that we haven¿t been the best at communication. Our support team will meet to decide how we can better communicate future upgrades and improve our documentation. Thank you for your honesty and I hope we can exceed your expectations in the coming updates! JB James B. Admininstration Program Manager Defense & Space Used the software for: 2+ years ### "Asset Management Review" March 17, 2020 3.0 Being able to track 8,500 assets is very beneficial. Pros We are a Department of Defense Contractor so the DD1149 feature is very beneficial. Being able to customize reports is also very helpful. Cons The auditing/inventorying workflows are terrible and do not work. As a DOD Contractor we are required to do annual inventories and it would be great if the software focused on improving the workflows. It would be nice to be able to use our $2,000 scanner to do inventories like other Department Stores. Review Source Response from AssetWorks March 27, 2020 Thanks for the review, James! We're glad you find the DD1149 feature helpful, but we're sorry to hear that eQuip is not meeting all your asset management needs. AssetWorks is dedicated to meeting the unique asset management needs of organizations like yours. We have recently upgraded the inventory workflow to improve functionality. Our team is reaching out to ensure the issues you encountered have been corrected, and you have what you need for this year's inventory. Thank you again for the feedback. JP Jon P. Lab Manager Defense & Space Used the software for: 6-12 months ### "Been using eQuip! for nearly a year" March 6, 2019 5.0 One of the reasons we decided to purchase eQuip! was that we could use the system to accomplish three tasks - test asset management, capital depreciation tracking, and government property tracking. We liked that all three areas were addressed with their software. We didn't need a full CMMS and we are not doing work orders or other EAM tasks. So their service is more expensive than some of the simple asset management systems because it does a lot more. In some areas, it is overkill for tracking our test equipment, but we use it everyday and plan to continue doing so even when our annual agreements are completed. Pros eQuip! is highly customizable and allows for us to record a lot of information about our test assets and retrieve and organize the information quickly. Cons There was a rather steep learning curve and the security of a dedicated project manager to answer questions helped with that a lot. But that period ended probably sooner than I would have liked it to, and we were handed off to a helpdesk. The responses from the helpdesk have been effective, and there are lots of videos and tutorials on their website, but it definitely was a challenge to learn the system and to customize it to our needs. Review Source Response from AssetWorks March 13, 2019 Thank you for the review, Jon! We're glad eQuip helps you organize the information you need. We hope our support site and helpdesk will help you continue to learn the system and better manage your assets! AE Antoine E. Government Property Manager Defense & Space Used the software for: 1-2 years ### "eQuip for me" February 27, 2019 4.0 Overall its done what I expected it to do as far as controlling my assets on a daily basis Pros It covers every aspect of Asset Management Cons Can be a little unfriendly when learning how to use the software. In time you can pretty much master the features though. Review Source Response from AssetWorks February 28, 2019 Thanks for your input, Antoine! We¿re glad we can help you manage all aspects of asset management. If you have any questions about learning the software, feel free to reach out to our support team. We¿re always happy to help! VP Vrenda P. Senior Buyer Computer Hardware Used the software for: 2+ years ### "Excellent " July 29, 2020 5.0 Pros Being able to produce reports in a timely manner Cons There is honestly nothing I least like about this software Review Source Response from AssetWorks July 30, 2020 Thank you so much for the review, Vrenda, and for being a long-time customer and user of eQuip. We appreciate it and are so glad you and the Hexagon team are using the software to the max! CP Christine P. Principal Contracts Manager Environmental Services Used the software for: 2+ years ### "Principal Contracts Manager" February 27, 2019 4.0 I've been happy with the product. I need to use it more to get better with it. Pros The ease of use. The scanning capability. The upload feature for receipts (etc). Cons Reports have to be created/developed by eQuip when the vendor should be able to create what they want. Some of what we need to be mandatory is not in the system, and vice versa. Review Source Response from AssetWorks February 28, 2019 Thanks for the review, Christine! We¿re happy you find eQuip! easy to use. If you¿d like to learn more about how to use eQuip! check out our support site for articles and video tutorials. And as always, feel free to reach out for any additional help! Similar Products Featured ## Related categories [Asset Tracking](https://www.capterra.com/asset-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.