# Marker Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Marker Software - reviews, pricing plans, popular comparisons to other Quality Management products and more. Source: https://www.capterra.com/p/152269/Marker --- # Marker Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Marker ## What is Marker? Collect website feedback from your team, clients, and users with the feedback widget. It automatically captures a screenshot that your reporter can annotate to get their point across. All issues are sent into your favorite project management tool, with all the technical data needed by developers to understand and reproduce issues. Thanks to our 2-way sync integrations, you can chat and notify status changes your clients without ever leav ## What is Marker used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Quality Management](https://www.capterra.com/quality-management-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $39 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Marker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://marker.io/&name=Marker) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Marker 4.8 (55) VS. [4.4 (15,329)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $39 Usage Based, Per Month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (55) Ease Of Use 4.1 (14,372) Value For Money 4.6 (51) Value For Money 4.3 (9,777) Customer Service 4.9 (48) Customer Service 4.2 (9,533) ## Marker alternatives [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (859)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (2,909)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/152269/Marker/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Bug/Issue Capture 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user Dashboard 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Project Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Task Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Ticket Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Marker 90 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Monitor and track bugs and issues in the system. The creation of a bug/issue ticket, submitted by a team member, customer or end user Track and monitor efficient handling of all changes/transitions Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Connect to code repositories (e.g., Git or SVN) to import a project or automate the scanning of source code Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Record and track all relevant internal and external communications Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Configure existing workflows to meet your organization's needs Investigate and take action at root cause or error in processes to prevent recurring issues Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Process of tracking logged defects (errors) in a product or service to create new versions to fix the error Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and monitor processes/products to ensure they meet international standards developed by the ISO Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage, maintain and track the performance of assets and equipment Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Ability to handle several projects simultaneously Arrange tasks based on the level of priority or urgency Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Measure time to completion or hours worked for projects Estimate or forecast of a future scenario based on the study of present trends Ensure that quality requirements and standards are met across production processes Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Qualify, select, and monitor supply chain partners Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track employee/learner's progression through training programs An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (55) 4.6 Based on 55 reviews ## Pricing Value for money 4.6 (51) Free Trial Basic $39.00 Usage Based,Per Month Value for money 4.6 (51) 4.6 Based on 51 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ monday.com](https://www.capterra.com/p/147657/monday-com/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (48) 4.9 Based on 48 reviews ## User reviews Overall rating 4.8 Based on 55 reviews Filter by rating 5(44) 4(11) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CO Christian O. Designer Marketing and Advertising ### "Marker is great for some things but not others" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 July 6, 2023 Very nice interface and integrations. May be a bit too expensive for a single web designer/developer. Would like to see on-page integration. Pros I tried Marker for QA and issue tracking on websites. It works great to create tickets and integrates nicely with Trello (and many other Kanban-style software). There is a nice integration for allowing users to post their feedback either as a guest or a registered user. Cons Marker does not have real-time live issue tracking for website projects. This was crucial for me so that there were no duplicate tickets on a single page. There are probably workarounds but I wanted something that would allow me to navigate to a webpage and see the tickets associated with it directly on the page. Alternatives considered [Pastel](https://www.capterra.com/p/176456/Pastel/) [Markup](https://www.capterra.com/p/206850/Markup/) [Webvizio](https://www.capterra.com/p/246343/Webvizio/) [Ruttl](https://www.capterra.com/p/202384/Ruttl/) Reasons for choosing Marker I tried the Marker.io trial version but it did not meet my specific needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Ben S. President, Operations Internet ### "Does a few, specific things \*extremely\* well." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2023 Pros Marker saves our team tons of time by allowing our clients to report bugs and issues on the software we developer quickly and efficiently. Clients feel empowered to be able to send feedback with zero friction or issues. The resulting tickets go directly into Jira so we can prioritize alongside all of our other work. Marker is perfect for what it sets out to do.Also - their support is fantastic. The \[sensitive content hidden\] is responsive and takes care to act on feedback and feature requests super quickly. Cons N/A - it is perfect for what it aims to do. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Jira is great for overall work management, but for bug reporting, it lacked the features and ease of use that Marker offers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV Seb v. developeR / manager Computer Software ### "Nice product and helpfull staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 1, 2023 I used it only for 2 weeks, but the experience is as good that I subscribed for a year. I think it is expensive, but the time saved using these bug reports will make up for it. Pros When customers file bug-reports the usually don't give the right context. With marker I have a screenshot with the possibility to draw / write on and i have very useful metadata (OS / browser / size / url /reporter etc)My client uses Jira, and the 2-way connection with Jira is very welcome! Cons I miss the feature to sync comments trough a integration (jira) Reasons for choosing Marker Just found marker, tried it, loved it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 2, 2023 Hey Seb, thanks so much for taking the time to write such a good review! As always, let us know if you can help with your setup or anything else :) AS Aline S. Administrative assistant Education Management ### "It saves time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 8, 2021 Pros Marker has optimized our working time, is very simple to use, and the integration with Trello and the bug tracking are very efficient. Cons So far there is not something I really dislike. Marker has met my expectations at work very well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 9, 2021 Thanks a lot, Aline for the nice words! AU Anonymous User Director of Sales and Marketing Information Technology and Services ### "Great troubleshooting tool to integrate into Jira" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 5, 2019 Love the ease and simplicity of using this to report bugs Pros Marker IO makes it super easy to report a bug directly into Jira with a screen grab, some overlay text, arrows... It makes reporting a bug super easy and helpful to the support team. Cons For my purposes I have yet to find a criticism with the product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JR Jules R. Founder Computer Software ### "Time Saver for QA and Product Development" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2019 Pros It's quick and easy to learn, and has powerful Jira integration for ability to capture issues and tasks to share with the team. Cons Seemed a bit expensive at first, but then when I realized how much time I'd be saving, not only for myself but the team, I quickly discovered it will be saving me money, not costing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 27, 2019 Thanks a lot Jules! BT Billy T. VP of Strategic Partnerships Computer Software ### "Use it every day!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 12, 2019 It’s been a great experience and I would recommend it to anyone thinking about purchasing. Pros I love how easy it is to use across all my daily work- different apps, on the internet, etc. it’s been great for communicating with my team and capturing certain aspects of important work. I really love the integration to slack allowing me to directly share important pieces Cons Opens up multiple tabs while capturing screenshots Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director & Developer Information Technology and Services ### "Marker.io is great for user feedback, but is too slow for large scale bug reporting on websites" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 11, 2019 The bug reporting and screenshot annotations are nice, but the multi-step process of bug reporting is far slower than other bug reporting tools. Pros Modern interface. Easy bug reporting in different browsers. It works well with Browserstack, and the annotations tool is neat. Cons Reporting something using the tool has too many steps for it to be useful to a QA team looking to report bugs in a timeline manner. The process opens a new tab and requires multiple clicks to add descriptions or severity. Bugs can't be immediately assigned to developers and managed in the user area. No CSV exporting of bugs available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Gerente de oficina ### "Easy and very good software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2018 Pros Its use is simple, it is a very practical software because it notifies each error directly in the system, so that the company can proceed with its solution ... Cons It could have more use characteristics to improve. Everything else is very optimal throwing a great efficiency and efficiency for its users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aneesh C. QA Lead ### "We switched to Marker.io from Zephyr, so much more easier to use and customer support rocks!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 3, 2018 Pros Easy to use UI JIRA integration is pretty slick and mostly meets our requirements. Cons Cannot attach multiple screenshots at the same time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/152269/Marker/reviews/) Popular comparisons [Jira vs Marker](https://www.capterra.com/compare/19319-152269/JIRA-vs-Marker)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)