--- title: "Exercise.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Exercise.com the right Personal Trainer solution for you? Explore 246 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152284/exercise-com/reviews/" page_type: "reviews" language: "en" --- Exercise.com 4.7 (246) [View alternatives](https://www.capterra.com/p/152284/exercise-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Exercise.com Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews CM Chris M CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We are in a process of migrating to exercise.com from another software provider and have found that the team has so far has been very helpful welcoming and engaging and answering all our questions and very prompt to respond to our inquiries and we are looking forward to having a great experience switching over and utilizing exercise.com for our two gym locations.“ August 13, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Task workflow did not exist as you were too busy trying to find work arounds to membership that worked and then didn't, waitlists that never triggered, an events log that didn't show accurate information nor detailed information for that matter.“ September 8, 2025 EC Eric C ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “The system is streamlined, customizable, and eliminates the need for multiple apps, which saves time and keeps everything organized.“ November 19, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Operational basics: Plans were never created as promised, preventing me from building my online business, as day-to-day operations were consumed by support issues.“ September 8, 2025 AY Aicha Y HEATH RESERCHERHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Its custom branding options are great for businesses looking to stand out, and the app is highly intuitive once you get used to it. While there is a learning curve, the support and functionality make it a powerful tool for fitness professionals.“ September 10, 2024 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Reports were never accurate, and the Dashboard consistently failed to provide correct data, costing me hundreds of dollars and countless hours managing the books manually.“ September 8, 2025 AS Ausha S AssistantHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Her combination of speed, reliability, and clear communication has made the process stress-free and enjoyable.“ September 3, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Bottom line: If you are a small studio seeking reliable, consistent support and accurate reporting, Exercise.com may not be the solution.“ September 8, 2025 ## Showing most helpful reviews Showing 1-25 of 246 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nancy S. Owner and Personal Trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "So far I love Exercise.com" December 9, 2024 4.0 Learning a new platform is never easy, but my onboarding specialist, \[sensitive content hidden\], helped me every step of the way. He answered any question I had, and continues to do so. Once I began to delve into the platform, I found it is quite easy to use. Pros It's easy to learn, even though I am still learning parts of it. I love how easy it was to set up the health history and waiver forms. Also, I can check in with my clients through the assessments. Cons I don't like that I have to cancel out a client's session to reschedule. It would be nice to have a reschedule option. Reason for choosing Exercise.com N/A Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The only things I could do on MindBody were scheduling, run reports, and take payments. The app offered by MindBody is mostly for scheduling. Being a personal trainer, I wanted an app that would allow me to send workouts to my clients, and Exercise.com does that. Review Source VR Verified Reviewer Co-Founder Health, Wellness and Fitness Used the software for: 2+ years ### "A great product (and Abbie is a superstar)" January 9, 2026 5.0 Very positive, and hopefully continuing to move forward as the tech develops and requirements grow for fitness businesses to serve their clients. Pros Abbie is a superstar. She is attentive, thoughtful, and truly gets our business. I would hire her if I could! Thank you Abbie - let's going! Cons I wish every feature I wanted was created in seconds... but let's be realistic. It is an evolving platform, and I hope it continues to improve. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Exercise.com The system centralises everything we need - no bolt ons. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) The system centralises everything we need - no bolt ons. Review Source Steve D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "RUN from Exercise they are now a Daxko entity" June 28, 2026 1.0 It is the most abysmal software I could ever imagine. The new "boutique" president Aldor H. Delp, President of Boutique Fitness at Daxko.Aldor H. Delp, President of Boutique Fitness at Daxko. Has no idea what a small boutique business needs. Pros I started with Exercise because I needed an integrated access management connection to the member management system. For the first three months i was absolutely in love. Then the cold weather in Wisconsin Hit in late December. The Kisi system the promoted, DOES NOT WORK IN THE COLD!!! Their own documentation says so. So I need to find another integrated access management system. So Joel VanderPol, the chief Revenue Officer says that they integrate with Gantner. Great lets move forward. Well after 10 months, thousands of dollars, and HUNDREDS of hours later, They can't make Gantner work. Their New recommendation is VERKADA. But they do NOT have any integrations in the US currently. The Verkada product is absolutely AMAZING. I can't say enough positive about their product. The only problem is, even tho they are a promoted partner they do not integrate with them on the most basic level. This is NOT a Verkada issue. There is absolutely NO positive with this integration./ Cons The Cons - Where do I begin: After every update they push something simple ALWAYS Breaks. I as if they have no QA process and let the complaints from users show them what they messed up. If you want a consistent and positive revenue stream, don't hold your breath. Switched from [PushPress](https://www.capterra.com/p/172781/PushPress/) Because we were promised seammless member access integration Review Source Willie L. Owner Sports Used the software for: 6-12 months ### "Not what was promised. " May 28, 2026 1.0 Woof, I was so optimistic. In 8 months of using the platform, I had over 10+ issuses from customers not being able to access their profiles. They are well aware of their limitations, but it is less automated than presented in the sales calls. Pros \[sensitive content hidden\] , my client advisor, was great. Great person to give background and help clearly navigate through issues. Cons It takes forever to get started. You are manually doing all the work to align with your business. It's overly customizable, which, from the sales call, seems great, but once you're in it and you have to do ALL the work because they won't build it, they will just show you the buttons to push. It's not worth the money. I was spending over $500 to have an app that did not function the way I was requesting. Switched from [Coaching.com](https://www.capterra.com/p/176545/CoachLogix/) wanted my own branded app so I used excersice.com originally. Review Source SC Selina C. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Everything You Need In One Place" September 30, 2025 5.0 The team is just great! You can always reach them and they help you troubleshoot until it’s sorted out. Appreciate them. Pros It gives me the flexibility to create what I want in terms of trainer or client view. Additionally, anything I change gets updated in real-time. Cons There are a lot of features so there are times where I think I checked it but I did not but overall I appreciate the flexibility. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Not much room for flexibility and customization. Review Source HB Hailey B. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "\[sensitive content hidden\] is a great account manager " September 30, 2025 3.0 I like the leaders and I feel like things are getting better but it’s not up to standards yet. I hope that changes. Pros \[sensitive content hidden\] as my account manager. The only reason I’ve stayed!I have liked the addition of new developers too Cons There are always bugs and when something gets fixed, something else breaks. It’s just not super user friendly and that’s the feedback k get from multiple users Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing Exercise.com I had a friend using it and so I jumped on board Review Source CJ Caroline J. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing Customer Support" November 17, 2025 5.0 Overall, so far it has really helped my online practice and helps me deliver my plans and programs easily to my clients. Pros I love the customer support provided. My customer success manager \[sensitive content hidden\] has been so helpful along the way. She continues to go above and beyond to help me understand the system and utilize it in ways that work for my business. Cons Learning the back end of the software is challenging and certain aspects aren't as straight forward as they could be. Switched from [PT Distinction](https://www.capterra.com/p/141155/PT-Distinction/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) I wanted an all in one software. I wanted to begin an online aspect of my business. Review Source LF Leann F. Personal trainer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Love Exercise.com" September 10, 2025 5.0 I found exercise.com after working with another platform for several years, and being totally frustrated with it. I was looking for customer support for my number one goal, ease-of-use, and the ability to build and scale my app. It is still in the creation process, but my experience so far has been nothing but wonderful. Pros Customer support is the best! Thank you \[sensitive content hidden\]! These two have been so helpful in creating my app. Cons There is nothing I don’t like about exercise.com so far. I have had nothing but great interactions with everyone so far. Switched from [Arketa](https://www.capterra.com/p/212718/Arketa/) Lack of customer support/communication from arketa Review Source Response from Exercise.com September 11, 2025 Awesome, Leann! We're glad to hear that Exercise.com and our Support Team are helping you run your business. Keep up the great work! Lesley Y. Co Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Fantastic Software , saves having several different systems" February 6, 2025 5.0 Great experience so far , clients also love the app , always adding new features Pros Does everything we require for our gym in one place Cons Quite a learning curve as there are so much features Switched from [My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) Wanted all in one software which does everything Review Source Bernie C. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "New Happy User" December 2, 2024 5.0 Pros I like the fitness tracking and the ease of use. My account rep Jeremiah Ahart has been phenomenal with question and fast response times. He has made this process very smooth and removed all doubt that this is a powerful upgrade that we are making as a facility to add more value to the market place while delivering solutions that our members will rave about. Cons At the current time I don't have any cons. Only thing I could say is that it doesn't directly integrate with Wix but with the sub links used it should make everything seamless. Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) They were lacking the fitness and workout creation ability. Also the process of getting a native app was slow. So this was perfect with exercise.com that both were a priority immediately. Review Source RR Ramon R. Owner Sports Used the software for: 6-12 months ### "Thank you \[sensitive content hidden\]" December 12, 2024 5.0 I have enjoyed exercise.com. I still feel there’s much i don’t know how to use that I would like to learn Pros \[sensitive content hidden\] is the greatest. She’s always helped thorny abs timely. Cons Learning the functions. I’d like some sort of tutorial/ walkthrough. Switched from [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) Trying something new and more easy to give to the masses Review Source JH Julie H. Owner and Personal Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "A software that does everything" October 22, 2024 5.0 I needed a new platform for our business as we were expanding. Now we use the software to book for classes, personal training, massage, physical therapy, facials etc. We also run a 24/7 gym using this software to sell and manage it and use Kisi (integrated with exercise.com) for door access. Pros The ability to do EVERYTHING on 1 platform..... and my trainer \[sensitive content hidden\]:) Cons I can't come up with anything significant. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We needed our software to be able to do more. Review Source ZD Zach D. Director of Performance Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Customer Service" September 20, 2024 5.0 Customer service has been phenomenal. They are always quick to respond to problems. Pros I like that it is all encompassing for communication, payments, workouts, and client database. It's been a solid platform Cons The PLANS tab could use upgrading to be on par with other apps. Creating workouts is in-efficient currently. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Exercise.com It seemed to have the best of what I needed at the time and is more associated with Sports Performance brands than the other apps. Review Source MM Mike M. Owner Sports Used the software for: 6-12 months ### "Good software system for business owners" September 24, 2024 5.0 Really good. Overall we are happy with the product and what it is able to do for our business. Pros The service reps are friendly and professional, know their stuff, and are pretty quick to respond. \[sensitive content hidden\] is our rep and does a wonderful job taking care of our needs and guiding us through the software. Cons Overall it's a great product. There are a couple of software issues like bill dates that don't show correctly on our end when we pause members. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Exercise.com The team, quality, tools and cost are great. Review Source MH Mike H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exercise.com Review" September 4, 2024 4.0 It has been an ongoing struggle with trying to implement everything exercise.com has to offer. We were told onboarding would take up to 60 days. We have been at it for 6 months and I feel like there is so much more left to use. I wish there was a way for us to pay someone, that was dedicated to our site to set everything up for us. We are trainers, not computer programmers. Thank goodness for \[sensitive content hidden\], but she has multiple customers to help as well. Pros Being able to keep track of clients both those that come in to workout in our studio and those that are online. I like having \[sensitive content hidden\] helping us with all the questions we have about the software. I also like having the app for our clients to access their accounts and the ability to schedule classes and appointments Cons The many features can get confusing when trying to build out our online training programs. The group feature is very confusing with assigning certain programs to certain members. Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Looking for a platform that offered business management as well as an online training platform Review Source RK Ryan K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "5 star review for exercise.com" October 31, 2024 5.0 Our experience has been great. \[sensitive content hidden\] is an great onboarding coach and has always been able to help with our questions. Pros It was easy to get started and clients love it Cons There have not been any cons that we have found so far. Switched from [Pike13](https://www.capterra.com/p/225933/Pike13/) Pike13 was very hard to use and they have no customer support. Review Source mK meaghan K. Women's Fitness Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "My experience after 2years with exercise.com" August 28, 2024 4.0 I've been using exercise.com for almost 2 years now and i have had an overall great experience working with customer service and team. Pros I like being able to work with Abbie in building my app out and having that support. I also like the customization option and the ease of use to build programs, set up payments, scheduling, etc. Cons I would like to see more customization features considering the annual cost is not inexpensive. I'd also like to see the communication options for 1:1 clients to improve such as being able to send voice messaging and create and upload video recordings (right in messages or the discussion room) to clients and/or inside the discussion rooms for programs we are running as well. I'd also like to be able to integrate more than myfitness pal into the app - i use mymacros+ for my clients and to be able to connect that over would be supreme for myself but overall my clients experiences as well. Alternatives considered [FitBudd](https://www.capterra.com/p/227564/FitBudd/)[ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing Exercise.com i had a colleague using it and recommended it Switched from [Everfit](https://www.capterra.com/p/202837/Everfit/) there server was not fast and caused glitches Review Source EC Eric C. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "A Reliable, All-In-One Platform Backed by Outstanding Support" November 19, 2025 5.0 Exercise.com provides an all-in-one platform that makes it easy to manage clients, programming, billing, scheduling, and communication in one place. The system is streamlined, customizable, and eliminates the need for multiple apps, which saves time and keeps everything organized. Pros One of the biggest upsides has been working with \[sensitive content hidden\] . She is incredibly responsive to my emails, always follows up quickly, and consistently provides clear solutions whenever problems come up. Having that level of support has made the entire experience smoother and more efficient. Cons One area that could be improved is the online help and search functionality. While the support team is excellent, the self-service resources can be a bit limited. Expanding the help section and making it easier to search for articles or troubleshooting steps would make it much quicker to find answers on the fly without needing to reach out directly. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost and looking for all in one platform Review Source FC Francesca C. HR Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Exercise review" May 23, 2025 5.0 Being able to enter all my clients in the one platform and generate reports as required to be able to do my payroll Pros Being able to organise all my clients in the one portal, being able to enter all the details of my teachers in the one platform and generate reports for my payroll as well as for my earnings for the week is super useful for my business. Cons Nothing I disliked, everything Exercise offers is useful for my company, I seriously couldn't fault it, I couldn't run my business without it. Review Source KM Kareem M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "CSM Review: \[sensitive content hidden\] is the MAN!" March 7, 2025 5.0 Pros I really enjoy the software's interface and dynamic business tools. However, my CSM, \[sensitive content hidden\], has been the absolute BEST and has truly been invaluable to my experience at Exercise.com. I've learned so much from him with each meeting and he has always been willing to help me whenever I needed him. He's the best! Cons There aren't a lot of apps that I am able to integrate into my platform and the products tools are very limited. I would like to sell products directly on the platform, but it seems as though I would need an additional app, which I am then unable to integrate directly into the web platform. Review Source JA Jason A. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Driven Performance's experience with Exercise.com " September 30, 2025 5.0 The overal experience was top tier! I would recommend to any fitness professional looking to expand their business. Pros The customer service was great! I really appreciated the patience and professionalism. I never felt rushed or that I was just another customer. Cons The process of setting up thebtechnical side of the app wasn't fun, but it was the process not exercise.com. N/A... Review Source DB Daniel B. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy with help I recieved!!" March 4, 2025 5.0 Pros My client success manager, \[sensitive content hidden\], has helped me tremendously so far In making some changes to the app that I could not figure out on my own. Cons It's quite confusing to navigate, but I believe this is mainly a personal problem ha! Review Source Matt C. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Getting Launched" December 10, 2024 5.0 Pros The most professional looking app with the highest amount of features and functionality available in the online programming market Cons There's definitely a learning curve when it comes to figuring out certain aspects of the app, mainly because there are so many features. Working with their team can help simplify this process a bit. Review Source CL Conor L. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer Review" October 28, 2024 5.0 It feels like a product that is still finding its stride and is not as visually appealing for customers as many of the other interfaces they see on a daily basis or as other fitness apps often are. Pros This is really just a huge shout out and THANK YOU to \[sensitive content hidden\] for her fabulous customer support! She is A-mazing and consistently handles off the wall requests from us with quick responses and a patient ear for our problems. I always feel like we're going to find some kind of solution, new trick or easier way to accomplish a task when we in get in touch with her. As far as exercise.com itself, what I like the most is that the platform is being improved as time goes on. Cons That the financial reporting was limited. It was also confusing for athletes to purchase training sessions and schedule them. This may be more a reflection of how we set up our on training options on the back end, but the customer's app experience was not particularly visually appealing and often times was difficult to use due to options menus or buttons populating to outside of the usable screen on phones. Review Source JK Jeremy K. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great onboarding process!" November 8, 2024 5.0 Pros Working with \[sensitive content hidden\] was so seamless. She was able to take the time to listen to our every needs and really develop solutions to the best of her ability. She was well versed in all of the solutions and capabilities of the app. Clearly the best experience was the onboarding process. Cons The build out for the app took over 90 days and was caught in the middle of a process change that effected delivering our app. While I understand that it is not the norm, it was my experience. Switched from [TrainHeroic](https://www.capterra.com/p/202308/TrainHeroic/) Combining all programs was not possible. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.