--- title: "Exercise.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Exercise.com the right Personal Trainer solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152284/exercise-com/reviews/" page_type: "reviews" language: "en" --- Exercise.com 4.7 (248) [View alternatives](https://www.capterra.com/p/152284/exercise-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Exercise.com Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews EC Eric C ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “The system is streamlined, customizable, and eliminates the need for multiple apps, which saves time and keeps everything organized.“ November 19, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Task workflow did not exist as you were too busy trying to find work arounds to membership that worked and then didn't, waitlists that never triggered, an events log that didn't show accurate information nor detailed information for that matter.“ September 8, 2025 CM Chris M CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We are in a process of migrating to exercise.com from another software provider and have found that the team has so far has been very helpful welcoming and engaging and answering all our questions and very prompt to respond to our inquiries and we are looking forward to having a great experience switching over and utilizing exercise.com for our two gym locations.“ August 13, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Operational basics: Plans were never created as promised, preventing me from building my online business, as day-to-day operations were consumed by support issues.“ September 8, 2025 AR Ashton R Strength and conditioning coachHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We’ve been able to work with athletes across the globe by simply providing a digital solution to sports performance training.“ February 28, 2025 CL Conor L Operations ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “This may be more a reflection of how we set up our on training options on the back end, but the customer's app experience was not particularly visually appealing and often times was difficult to use due to options menus or buttons populating to outside of the usable screen on phones.“ October 28, 2024 ET Elizabeth T Owner Head TrainerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “I have saved money in being able to cancel all other website tools I was using and I dont have to bounce between anything while working now.“ February 27, 2025 Willie L OwnerSports, Self-employedUsed the software for: 6-12 months. “I was spending over $500 to have an app that did not function the way I was requesting.“ May 28, 2026 ## Showing most helpful reviews Showing 1-25 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julia E. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Would highly recommend" April 14, 2025 5.0 From sign up to just about to getting our app launched, exercise.com has been helpful every step of the way. There's been someone available at any time of the day outside of onboarding meetings to get any technical issues solved quickly and any bigger system errors have been dealt with and solved with urgency. Pros Great success team that helps get you exactly what you want. Cons Nothing. I have yet to come across an issue or feature exercise.com hasn't been able to set up for me or find an alternative for. Review Source VR Verified Reviewer Co-Founder Health, Wellness and Fitness Used the software for: 2+ years ### "A great product (and Abbie is a superstar)" January 9, 2026 5.0 Very positive, and hopefully continuing to move forward as the tech develops and requirements grow for fitness businesses to serve their clients. Pros Abbie is a superstar. She is attentive, thoughtful, and truly gets our business. I would hire her if I could! Thank you Abbie - let's going! Cons I wish every feature I wanted was created in seconds... but let's be realistic. It is an evolving platform, and I hope it continues to improve. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Exercise.com The system centralises everything we need - no bolt ons. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) The system centralises everything we need - no bolt ons. Review Source aF auggie F. gm performance coach Sports Used the software for: Less than 6 months ### "New customer- pleased so far" August 31, 2026 5.0 brand new pleased so far Pros the versatility and customization it can do a lot still trying to figure out all capabilities but it has so far combined 3 older systems into 1 for us Cons it does a lot still new to it Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing Exercise.com better programming more customizable seemed like a good fit Switched from [PushPress](https://www.capterra.com/p/172781/PushPress/) we wanted to consolidate softwares and be able to tighten some loose ends Review Source Steve D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "RUN from Exercise they are now a Daxko entity" June 28, 2026 1.0 It is the most abysmal software I could ever imagine. The new "boutique" president Aldor H. Delp, President of Boutique Fitness at Daxko.Aldor H. Delp, President of Boutique Fitness at Daxko. Has no idea what a small boutique business needs. Pros I started with Exercise because I needed an integrated access management connection to the member management system. For the first three months i was absolutely in love. Then the cold weather in Wisconsin Hit in late December. The Kisi system the promoted, DOES NOT WORK IN THE COLD!!! Their own documentation says so. So I need to find another integrated access management system. So Joel VanderPol, the chief Revenue Officer says that they integrate with Gantner. Great lets move forward. Well after 10 months, thousands of dollars, and HUNDREDS of hours later, They can't make Gantner work. Their New recommendation is VERKADA. But they do NOT have any integrations in the US currently. The Verkada product is absolutely AMAZING. I can't say enough positive about their product. The only problem is, even tho they are a promoted partner they do not integrate with them on the most basic level. This is NOT a Verkada issue. There is absolutely NO positive with this integration./ Cons The Cons - Where do I begin: After every update they push something simple ALWAYS Breaks. I as if they have no QA process and let the complaints from users show them what they messed up. If you want a consistent and positive revenue stream, don't hold your breath. Switched from [PushPress](https://www.capterra.com/p/172781/PushPress/) Because we were promised seammless member access integration Review Source CJ Caroline J. Owner Operator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing Customer Support" November 17, 2025 5.0 Overall, so far it has really helped my online practice and helps me deliver my plans and programs easily to my clients. Pros I love the customer support provided. My customer success manager \[sensitive content hidden\] has been so helpful along the way. She continues to go above and beyond to help me understand the system and utilize it in ways that work for my business. Cons Learning the back end of the software is challenging and certain aspects aren't as straight forward as they could be. Switched from [PT Distinction](https://www.capterra.com/p/141155/PT-Distinction/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) I wanted an all in one software. I wanted to begin an online aspect of my business. Review Source Willie L. Owner Sports Used the software for: 6-12 months ### "Not what was promised. " May 28, 2026 1.0 Woof, I was so optimistic. In 8 months of using the platform, I had over 10+ issuses from customers not being able to access their profiles. They are well aware of their limitations, but it is less automated than presented in the sales calls. Pros \[sensitive content hidden\] , my client advisor, was great. Great person to give background and help clearly navigate through issues. Cons It takes forever to get started. You are manually doing all the work to align with your business. It's overly customizable, which, from the sales call, seems great, but once you're in it and you have to do ALL the work because they won't build it, they will just show you the buttons to push. It's not worth the money. I was spending over $500 to have an app that did not function the way I was requesting. Switched from [Coaching.com](https://www.capterra.com/p/176545/CoachLogix/) wanted my own branded app so I used excersice.com originally. Review Source MU Meghan U. Owner President Health, Wellness and Fitness Used the software for: 1-2 years ### "Grass isn't always Greener no matter how great things look on the outside! Details do matter! " September 8, 2025 2.0 Exercise.com is a disappointing experience. I have been with Exercise.com for 1.5 years, and my experience has been disappointing reason being, Customer support: Issues take months to address with little to no resolution. Reporting & Dashboard: Reports were never accurate, and the Dashboard consistently failed to provide correct data, costing me hundreds of dollars and countless hours managing the books manually. Operational basics: Plans were never created as promised, preventing me from building my online business, as day-to-day operations were consumed by support issues. Compliance: Implementation of SMS 10DLC federal requirements was slow. When I raised the unlimited texting not working within the system—a problem that should have been addressed almost a year prior—they failed to inform me until the system failed entirely. While the platform promotes many features, the fundamentals needed to run my small Pilates studio were never reliably delivered. As I try to find a better solution, I have been GHOSTED by customer support. They are still under contract with me and have an obligation to me however, this is how they treat their clients. BE WARNED! Pros What makes exercise.com great is the support. You have a Support manager who is available to assist. \[sensitive content hidden\], is a rockstar! She was very helpful and did her best to help me help my business. Our email communication was strong as was her support when available. Cons From the start, the platform has been inconsistent. The Dashboard never produced correct information—a red flag from day one. Payroll reporting, a feature promised over a year ago, still hasn’t materialized—another red flag. Even after speaking directly with \[sensitive content hidden\] and paying a significant sum ($5,000), I was promised fixes that never came—red flag number three. Customer support has also been disappointing. A new manager, \[sensitive content hidden\], refused to address issues over the phone and threatened to break our contract while criticizing my communication. I run a small Pilates studio with about 100 members, three memberships, and a drop-in option. My operations are straightforward, yet Exercise.com could not—or would not—support even this simple setup. This was a huge cost for me to have to get little to no accurate data in return. Bottom line: If you are a small studio seeking reliable, consistent support and accurate reporting, Exercise.com may not be the solution. Task workflow did not exist as you were too busy trying to find work arounds to membership that worked and then didn't, waitlists that never triggered, an events log that didn't show accurate information nor detailed information for that matter. Assessments getting triggered to all clients not just the one you needed to get the assessment to. Imperative information on leads (ie: names, phone numbers) not being captured from the moment they showed interest. These were common everyday hiccups that to this day are still not resolved. Switched from [WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Exercise.com offered more options like exercise plans that could be created along with video attachments for me and my clients. I never got there as I was dealing with all the "other stuff" that was supposed to work and never did. Review Source Response from Exercise.com September 10, 2025 Thank you for your feedback. We’re glad you appreciated our Support team’s efforts, they worked hard to guide you through setup and best practices. Many of the issues you experienced stemmed from repeated user errors, not platform limitations, and we provided step-by-step training and documentation to help avoid them. Where genuine technical issues arose, our team resolved them in a timely manner to keep your business running smoothly. Unfortunately, despite these efforts, your communications with our staff were frequently aggressive and abusive. For that reason, we made the decision to part ways. We regret the relationship ended this way, but remain committed to supporting all clients with accurate guidance, timely resolutions, and respectful partnership. ET Elizabeth T. Owner Head Trainer Health, Wellness and Fitness Used the software for: 6-12 months ### "Grateful for Exercise.com and their team! " February 27, 2025 5.0 As a one man shop myself and only having 2 gym assistants extremely part time investing in Exercise.com was an investment into building my team! The website houses all my invoicing, financial, scheduling, billing, programming needs and auto regulates much of that along with filing my client assessments, health, programming history etc. It has saved me time and money and peace of mind! More to come as we build our databasethe more we utilize our website! Pros That it is an all in one hub. I have saved money in being able to cancel all other website tools I was using and I dont have to bounce between anything while working now. Cons I am not tech savvy so learning the system to start was a little hard but having \[sensitive content hidden\] to walk me through it each week helped immensely and he was so patient with my lack of understanding! The customer support made up for! Some things are hard to see at first but a few weeks in you start to understand! Alternatives considered [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) Reason for choosing Exercise.com It was top rated and the team from sales to support has been so helpful and friendly from the start while also being very professional and especially pateint with me as I learn to use the whole system! Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I was scattered every where between all my systems and needed more simplicity Review Source DS Dan S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Build you brand and fitniss business." September 10, 2026 5.0 Love the support team! The overall usage for an open gym with memberships and privates fits great. We have multiple merchant accounts all going through the same shopping cart experience, this is a great feature. Pros The branding and flexibility of the platform fit our business needs. The ability to add our own video library is easy, we're building automations to increase our touches with clients and the features are being built to keep up with new needs of a demanding market. Cons The front end client dashboard capability could use some attention. Clients want visuals to easily see without effort. The visuals are there (hiding), the ease of use sharing compelling client data is a small feature update away. Review Source JH Julie H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "This software does it all" September 16, 2026 5.0 I use this to run my entire business. From managing classes, booking for massages and running payroll. Pros I can use 1 software for all pieces of my business. This is super important. Also, when i need help, customer support and my "trainer" \[sensitive content hidden\] are/were amazing. Cons The changes that are made to the calendar on the employee side of things. I wish I had a bit more control over how it works/looks. Switched from [fitDEGREE](https://www.capterra.com/p/181733/fitDEGREE/) FitDegree couldn't do everything I needed. Review Source ZE Zach E. President Sports Used the software for: 2+ years ### "MacStrength MN" December 15, 2024 5.0 Pros 1\. Outstanding customer support (Shoutout \[sensitive content hidden\]!) 2. Customizable features and powerful tools 3. Branded mobile apps and client portal Cons 1\. It works well as a "fitness" programming tool, but there's some weakness as a "sports performance" programming tool. 1a: Video analysis tools for sports skill remote coaching would be useful. 2. Nutrition coaching has to be manual. Automating that would be easier. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[Teambuildr](https://www.capterra.com/p/10007741/Teambuildr/) Reason for choosing Exercise.com All in-one solution was better than smashing two or three softwares together Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody is the least user friendly SaaS I've ever used. Review Source RD Rob D. Owner Sports Used the software for: 2+ years ### "Software review " December 12, 2024 5.0 I like the platform so far, I think price point works well enough for my budget that I can be a life long customer Pros All of my clients think the app is great for accessing their workouts. Abby was great helping me understand how to use the platform. Cons Sometimes my videos didn’t upload. It took me a while to learn how to use the platform and figure what best suits my business but that comes with learning. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I like the app for my clients to train online. Review Source Bernie C. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "New Happy User" December 2, 2024 5.0 Pros I like the fitness tracking and the ease of use. My account rep Jeremiah Ahart has been phenomenal with question and fast response times. He has made this process very smooth and removed all doubt that this is a powerful upgrade that we are making as a facility to add more value to the market place while delivering solutions that our members will rave about. Cons At the current time I don't have any cons. Only thing I could say is that it doesn't directly integrate with Wix but with the sub links used it should make everything seamless. Switched from [Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/) They were lacking the fitness and workout creation ability. Also the process of getting a native app was slow. So this was perfect with exercise.com that both were a priority immediately. Review Source RW Ramsey W. Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Customer" November 13, 2024 5.0 We went through purchase, set up and have been using successfully for the past couple of years and have been very pleased. Every time we have had an issue, question or concern, we will reach out to our POC, Abbie, and get a quick response. Pros Ease of use and customer support! Super quick response to asked questions. Cons Have not found any negatives yet! But, we’re always looking for ways to make it and us better. Switched from [Virtuagym](https://www.capterra.com/p/132191/Virtuagym/) App, price and customer service. Seemed much more customizable to our needs. Review Source RK Ryan K. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "5 star review for exercise.com" October 31, 2024 5.0 Our experience has been great. \[sensitive content hidden\] is an great onboarding coach and has always been able to help with our questions. Pros It was easy to get started and clients love it Cons There have not been any cons that we have found so far. Switched from [Pike13](https://www.capterra.com/p/225933/Pike13/) Pike13 was very hard to use and they have no customer support. Review Source MM Mike M. Owner Sports Used the software for: 6-12 months ### "Good software system for business owners" September 24, 2024 5.0 Really good. Overall we are happy with the product and what it is able to do for our business. Pros The service reps are friendly and professional, know their stuff, and are pretty quick to respond. \[sensitive content hidden\] is our rep and does a wonderful job taking care of our needs and guiding us through the software. Cons Overall it's a great product. There are a couple of software issues like bill dates that don't show correctly on our end when we pause members. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Exercise.com The team, quality, tools and cost are great. Review Source JJ Jeremy J. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Overpromised and Underdelivered" September 10, 2022 3.0 Very disappointed after everything they promised. They made a hard push to get us to leave reviews before we were really using the software. It's the only explanation I can think of why they have such positive reviews. They sent me emails saying they were having a "contest" to see which rep can get the most positive reviews. I think they time this at a specific point in the relationship and leverage your relationship with your rep. It's smart, but sneaky. Pros My rep is nice and I think she has put forth a good effort. They created a decent app for us, but the usage is limited Cons The software is VERY clunky and not at all intuitive. It's very hard to find features that are hidden behind others. Overall it is very limited and unless you fit their specific structure and design it is inflexible. Titles and names of things have to remain what they have deemed. For example, everything must be labeled a "package" even if it's a single service. Employees must be "trainers" since you can't change titles. The company promised us a solution that didn't exist. I feel like it was a bait and switch. After months of using the software I still struggle to find certain features because they are in such an odd place. The "reports" are unreliable and inaccurate. If I run different reports for the same thing I get different numbers. There are no charts or graphs to view the data. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Exercise.com Reviews, which do not reflect my personal experience. Review Source Response from Exercise.com October 6, 2022 Thank you for your feedback. We value it! I've made sure our team knows about what you've expressed and we will do all that we can to ensure you feel confident moving forward. Thank you for your time BH Benjamin H. Head of Business Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Some of the best customer relations!" September 19, 2025 5.0 Overall good. We love our rep, but we've struggled at times to get the features that we need out of the software. It it difficult at times for all of us at the company to fully understand what some features do, and why other features don't exist. But overall it does the job for us. Pros The customer relations. Our customer relations agent, \[sensitive content hidden\], is one of the best I've ever worked with. She is extremely responsive and super helpful. Cons Their features are clunky - there are just so many of them that we don't use. Sometimes when we do attempt to use a feature, it doesn't work the way we would expect it to work. Review Source CP Cam P. Strength and Conditioning Sports Used the software for: 2+ years ### "Great platform Better Team" February 26, 2025 5.0 Overall exercise.com has been a great addition to our business to earn extra revenue but also manage day to day operations. The staff that has been with our account has been great. \[sensitive content hidden\] has been exceptionally great since recently starting with him. He went above and beyond familiarizing hisself with us, our company and our short term/long term goals. He makes hisself available and follows up to ensure we are on the same page and can progress forward efficiently. Pros Exercise.com Has made business operations 100x more efficient. They are always quick with responses and troubleshoots regarding maintenance and making sure we are up to date with every update. Cons Occasionally we have issues with our customers easily operating and understanding the app, but it is likely due to individual tech knowledge more so than the app itself. Review Source CF Celeste F. Head Fitness Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "Incredible Team" May 23, 2025 5.0 Pros First of all, shoutout to Sage especially through the entire process of helping me get set up with my online coaching app for my business. From dealing with issues w/ Apple, technical difficulties, and obstacles that challenged my business at every turn, she helped me through each hurdle with incredible guidance and extreme timeliness. I was worried that my app wasn’t going to be done in time for launch, but she ensured to make it happen two weeks early!! The team is amazingly helpful and exercise.com as a whole is 100% worth it. Cons I wasn’t aware going into this how much outside work was going to have to happen and how long it would take to verify my business with all these outside services, but Sage helped guide me through it all! Review Source CB Chris B. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exercise.com = A++" February 7, 2025 5.0 So far, the onboarding experience with \[sensitive content hidden\] was phenomenal. He was detailed, and took his time with us to make sure we were comfortable every step of the way, Pros It’s a software that captures literally all of our needs. Cons N/A. I have to type 40 characters, but honestly have zero negative feedback. Review Source VR Verified Reviewer Personal training sport performance Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exercise.com review " December 9, 2024 5.0 Pros The ease of use along with the customization to your brand etc Cons Overall the features of exercise.com are the best that I’ve seen in the industry Review Source CL Conor L. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer Review" October 28, 2024 5.0 It feels like a product that is still finding its stride and is not as visually appealing for customers as many of the other interfaces they see on a daily basis or as other fitness apps often are. Pros This is really just a huge shout out and THANK YOU to \[sensitive content hidden\] for her fabulous customer support! She is A-mazing and consistently handles off the wall requests from us with quick responses and a patient ear for our problems. I always feel like we're going to find some kind of solution, new trick or easier way to accomplish a task when we in get in touch with her. As far as exercise.com itself, what I like the most is that the platform is being improved as time goes on. Cons That the financial reporting was limited. It was also confusing for athletes to purchase training sessions and schedule them. This may be more a reflection of how we set up our on training options on the back end, but the customer's app experience was not particularly visually appealing and often times was difficult to use due to options menus or buttons populating to outside of the usable screen on phones. Review Source BP Brett P. Owner and Clinician Health, Wellness and Fitness Used the software for: Less than 6 months ### "Sports rehab and performance practice thriving with the addition of Exercise.com" November 20, 2024 5.0 I've had a great experience all around. The update to the app is great and the interface is good as well. Meeting with \[sensitive content hidden\] has been especially helpful in understanding how to best utilize the app. Pros Super clean interface, great customer service, and so many different ways for us to utilize it. Cons Not being able to link youtube videos is the only thing Review Source AY Aicha Y. HEATH RESERCHER Health, Wellness and Fitness Used the software for: 2+ years ### "A Review of Exercise.com’s Comprehensive Tools" September 10, 2024 5.0 My overall experience with Exercise.com has been very positive. The platform offers a comprehensive set of tools that make managing clients, workouts, and payments seamless. Its custom branding options are great for businesses looking to stand out, and the app is highly intuitive once you get used to it. While there is a learning curve, the support and functionality make it a powerful tool for fitness professionals. Pros it's seamless integration of workout creation, client management, and progress tracking in one place. The custom-branded app feature adds a professional touch, allowing businesses to stand out. It’s efficient, user-friendly, and ideal for scaling fitness businesses. Cons The one drawback of Exercise.com is that its extensive features can have a bit of a learning curve for new users. Additionally, some advanced customization options may require more technical knowledge. While the platform is comprehensive, it can be overwhelming for those just starting out. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.