--- title: "Exercise.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Exercise.com the right Personal Trainer solution for you? Explore 250 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152284/exercise-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-29" --- Exercise.com 4.7 (250) [View alternatives](https://www.capterra.com/p/152284/exercise-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 29th, 2026 # Reviews of Exercise.com Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews DS Dan S ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to add our own video library is easy, we're building automations to increase our touches with clients and the features are being built to keep up with new needs of a demanding market.“ September 10, 2026 BL Bri L Director of Operations and NutritionHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Recently they have made adjustments to the support team and getting in touch with them and I have noticed it now takes longer to hear back from the team - whereas before, I would almost always hear back in under an hour for help.“ September 17, 2026 EC Eric C ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “The system is streamlined, customizable, and eliminates the need for multiple apps, which saves time and keeps everything organized.“ November 19, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Task workflow did not exist as you were too busy trying to find work arounds to membership that worked and then didn't, waitlists that never triggered, an events log that didn't show accurate information nor detailed information for that matter.“ September 8, 2025 CM Chris M CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “We are in a process of migrating to exercise.com from another software provider and have found that the team has so far has been very helpful welcoming and engaging and answering all our questions and very prompt to respond to our inquiries and we are looking forward to having a great experience switching over and utilizing exercise.com for our two gym locations.“ August 13, 2025 MU Meghan U Owner PresidentHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Operational basics: Plans were never created as promised, preventing me from building my online business, as day-to-day operations were consumed by support issues.“ September 8, 2025 DS Dan S ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The branding and flexibility of the platform fit our business needs.“ September 10, 2026 Willie L OwnerSports, Self-employedUsed the software for: 6-12 months. “I was spending over $500 to have an app that did not function the way I was requesting.“ May 28, 2026 ## Showing most helpful reviews Showing 1-25 of 250 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rahul B. CEO RPE FITNESS Used the software for: 1-3 years ### "Client Review" October 16, 2026 5.0 It's been great. Love the team. They're all very helpful and very responsive. They're really looking for me to grow my business, which I really appreciate too. Pros I like the customer support specifically. My client success manager, \[sensitive content hidden\], really supports me and my business, gives me business advice, and I like his background and expertise because he's been in the fitness industry. He's helped me use the software a lot and integrate it into my business seamlessly. Cons Changing platforms and learning new tech can be challenging, and it's a little bit more involved than other platforms that I've used, but it just helps my business. I'm willing to learn and make my business better, so just learning the tech and how much time it takes is the only con I would say. Review Source R Reviewer Owner and Operator Used the software for: 1-3 years ### "Huge Asset for a Growing Small Business" October 7, 2026 5.0 Everything is there for you, but you have to do the work. The more time you put in to using the system the greater the value. It's been a great asset and will continue to be. Pros It has everything in one place for client management: Scheduling, payment processing, workouts, groups, etc. It has allowed me to stayed organized with my small business and growing client base. My CSM has been super helpful in guidance and perspective. Customer service has always been very quick to resolve issues. It is a great value for the cost. Cons It can be overwhelming with so many options and layers of client management. It's taken me a while to get a handle on how to best use it all for my business. Review Source Bri L. Director of Operations and Nutrition Used the software for: 3-5 years ### "You won't look back after switching to Exercise.com" September 21, 2026 5.0 I love all the CSMs I have been in contact with! Everyone is VERY knowledgeable about the platform and walks you through all the steps to get things set up, how to best use certain features so the platform truly works FOR you. Pros This software allowed us to house things in ONE app... Versus using one software for scheduling -- another for programming etc. Plus everything is branded to our business so clients need LESS apps on their phone in order to work with us. Cons Recently they have made adjustments to the support team and getting in touch with them and I have noticed it now takes longer to hear back from the team - whereas before, I would almost always hear back in under an hour for help. Now sometimes it is 1-2 days which is less ideal but I think they are working to fix this as they grow the company. Review Source Julie H. Owner Used the software for: 3-5 years ### "This software does it all" September 17, 2026 5.0 I use this to run my entire business. From managing classes, booking for massages and running payroll. Pros I can use 1 software for all pieces of my business. This is super important. Also, when i need help, customer support and my "trainer" \[sensitive content hidden\] are/were amazing. Cons The changes that are made to the calendar on the employee side of things. I wish I had a bit more control over how it works/looks. Review Source Dan S. Manager Used the software for: 3-5 years ### "Build you brand and fitniss business." September 14, 2026 5.0 Love the support team! The overall usage for an open gym with memberships and privates fits great. We have multiple merchant accounts all going through the same shopping cart experience, this is a great feature. Pros The branding and flexibility of the platform fit our business needs. The ability to add our own video library is easy, we're building automations to increase our touches with clients and the features are being built to keep up with new needs of a demanding market. Cons The front end client dashboard capability could use some attention. Clients want visuals to easily see without effort. The visuals are there (hiding), the ease of use sharing compelling client data is a small feature update away. Review Source Auggie F. gm performance coach Used the software for: Less than 1 year ### "New customer- pleased so far" September 1, 2026 5.0 brand new pleased so far Pros the versatility and customization it can do a lot still trying to figure out all capabilities but it has so far combined 3 older systems into 1 for us Cons it does a lot still new to it Review Source Steve D. Owner Used the software for: 3-5 years ### "RUN from Exercise they are now a Daxko entity" June 30, 2026 1.0 It is the most abysmal software I could ever imagine. The new "boutique" president Aldor H. Delp, President of Boutique Fitness at Daxko.Aldor H. Delp, President of Boutique Fitness at Daxko. Has no idea what a small boutique business needs. Pros I started with Exercise because I needed an integrated access management connection to the member management system. For the first three months i was absolutely in love. Then the cold weather in Wisconsin Hit in late December. The Kisi system the promoted, DOES NOT WORK IN THE COLD!!! Their own documentation says so. So I need to find another integrated access management system. So Joel VanderPol, the chief Revenue Officer says that they integrate with Gantner. Great lets move forward. Well after 10 months, thousands of dollars, and HUNDREDS of hours later, They can't make Gantner work. Their New recommendation is VERKADA. But they do NOT have any integrations in the US currently. The Verkada product is absolutely AMAZING. I can't say enough positive about their product. The only problem is, even tho they are a promoted partner they do not integrate with them on the most basic level. This is NOT a Verkada issue. There is absolutely NO positive with this integration./ Cons The Cons - Where do I begin: After every update they push something simple ALWAYS Breaks. I as if they have no QA process and let the complaints from users show them what they messed up. If you want a consistent and positive revenue stream, don't hold your breath. Review Source Willie L. Owner Used the software for: Less than 1 year ### "Not what was promised. " June 3, 2026 1.0 Woof, I was so optimistic. In 8 months of using the platform, I had over 10+ issuses from customers not being able to access their profiles. They are well aware of their limitations, but it is less automated than presented in the sales calls. Pros \[sensitive content hidden\] , my client advisor, was great. Great person to give background and help clearly navigate through issues. Cons It takes forever to get started. You are manually doing all the work to align with your business. It's overly customizable, which, from the sales call, seems great, but once you're in it and you have to do ALL the work because they won't build it, they will just show you the buttons to push. It's not worth the money. I was spending over $500 to have an app that did not function the way I was requesting. Review Source EC Eric C. Manager Used the software for: Less than 1 year ### "A Reliable, All-In-One Platform Backed by Outstanding Support" January 21, 2026 5.0 Exercise.com provides an all-in-one platform that makes it easy to manage clients, programming, billing, scheduling, and communication in one place. The system is streamlined, customizable, and eliminates the need for multiple apps, which saves time and keeps everything organized. Pros One of the biggest upsides has been working with \[sensitive content hidden\] . She is incredibly responsive to my emails, always follows up quickly, and consistently provides clear solutions whenever problems come up. Having that level of support has made the entire experience smoother and more efficient. Cons One area that could be improved is the online help and search functionality. While the support team is excellent, the self-service resources can be a bit limited. Expanding the help section and making it easier to search for articles or troubleshooting steps would make it much quicker to find answers on the fly without needing to reach out directly. Review Source VR Verified Reviewer Co-Founder Used the software for: 3-5 years ### "A great product (and Abbie is a superstar)" January 14, 2026 5.0 Very positive, and hopefully continuing to move forward as the tech develops and requirements grow for fitness businesses to serve their clients. Pros Abbie is a superstar. She is attentive, thoughtful, and truly gets our business. I would hire her if I could! Thank you Abbie - let's going! Cons I wish every feature I wanted was created in seconds... but let's be realistic. It is an evolving platform, and I hope it continues to improve. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Would highly recommend" April 16, 2025 5.0 From sign up to just about to getting our app launched, exercise.com has been helpful every step of the way. There's been someone available at any time of the day outside of onboarding meetings to get any technical issues solved quickly and any bigger system errors have been dealt with and solved with urgency. Pros Great success team that helps get you exactly what you want. Cons Nothing. I have yet to come across an issue or feature exercise.com hasn't been able to set up for me or find an alternative for. Review Source R Reviewer Owner and Clinic Director Used the software for: Less than 1 year ### "In with the new" January 9, 2025 4.0 Overall, Exercise.com has filled some much needed voids from our previous software. We realize there is no perfect software, but the company seems adaptable and receptive to our needs. Pros The on boarding process was great, and customer service has been wonderful. We love the white label app, and the overall look and feel of the software is good. Cons The reports are great, but very hard to set all the correct data points to get the information needed. I do think the scheduling process could be a little smoother, and the communication side of the software is still a bit antiquated. Review Source Zach E. President Used the software for: 3-5 years ### "MacStrength MN" December 30, 2024 5.0 Pros 1\. Outstanding customer support (Shoutout \[sensitive content hidden\]!) 2. Customizable features and powerful tools 3. Branded mobile apps and client portal Cons 1\. It works well as a "fitness" programming tool, but there's some weakness as a "sports performance" programming tool. 1a: Video analysis tools for sports skill remote coaching would be useful. 2. Nutrition coaching has to be manual. Automating that would be easier. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Software review " December 27, 2024 5.0 I like the platform so far, I think price point works well enough for my budget that I can be a life long customer Pros All of my clients think the app is great for accessing their workouts. Abby was great helping me understand how to use the platform. Cons Sometimes my videos didn’t upload. It took me a while to learn how to use the platform and figure what best suits my business but that comes with learning. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Island Athletics" November 28, 2024 5.0 When individuals have downloaded the app, they have reported a very positive experience which has been great. Not much we can do about people who have trouble navigating tech. Personally haven’t leveraged the software to its full capacity but whenever I have a question or want to implement something new, \[sensitive content hidden\] / tech support has always been quick to answer and very helpful. Pros Ease of use and automations have made it easy for billing and communicating messages. Cons There has been confusion for some parents on the registration process but most of that comes from user error. If there was a way to have registration lead to a breakdown / tutorial on how to use the app, that would help parents a lot. Review Source R Reviewer Admin Assistant Used the software for: 3-5 years ### "Exercise helps us easily manage our clients!" September 5, 2024 5.0 We have had a successful experience with exercise and value the customer service the most. Abigail has been so helpful since we started and the entire customer service team is always quick to assist when we have questions Pros The platform is very customizable with many options to set up your services and offers that best fits your needs, and their customer service is incredibly helpful during the onboarding process! Cons Having so many set up options can be overwhelming to figure out the best way to operate, and the manager / dependent set up isn't great but we make it work! Review Source Francesca C. HR Manager Used the software for: 3-5 years ### "Exercise review" May 26, 2025 5.0 Being able to enter all my clients in the one platform and generate reports as required to be able to do my payroll Pros Being able to organise all my clients in the one portal, being able to enter all the details of my teachers in the one platform and generate reports for my payroll as well as for my earnings for the week is super useful for my business. Cons Nothing I disliked, everything Exercise offers is useful for my company, I seriously couldn't fault it, I couldn't run my business without it. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Driven Performance's experience with Exercise.com " September 30, 2025 5.0 The overal experience was top tier! I would recommend to any fitness professional looking to expand their business. Pros The customer service was great! I really appreciated the patience and professionalism. I never felt rushed or that I was just another customer. Cons The process of setting up thebtechnical side of the app wasn't fun, but it was the process not exercise.com. N/A... Review Source R Reviewer Owner Used the software for: Less than 1 year ### "CSM Review: \[sensitive content hidden\] is the MAN!" March 10, 2025 5.0 Pros I really enjoy the software's interface and dynamic business tools. However, my CSM, \[sensitive content hidden\], has been the absolute BEST and has truly been invaluable to my experience at Exercise.com. I've learned so much from him with each meeting and he has always been willing to help me whenever I needed him. He's the best! Cons There aren't a lot of apps that I am able to integrate into my platform and the products tools are very limited. I would like to sell products directly on the platform, but it seems as though I would need an additional app, which I am then unable to integrate directly into the web platform. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Can't Wait To Get Started" December 24, 2024 5.0 Its been great so far, \[sensitive content hidden\] has been great to work with and the team responds very quickly as they know I am very invested in this product and my business' income relies on the app being designed. Pros I love how they teach you how to use the platform before it is fully in your own hands. Education is super important for business owners, and I believe each owner should know how to operate their back end systems. Cons Originally when I wanted to develop an app for my company I wanted to have a technical analysis feature for my coaching program which exercise.com did not offer. However it offered everything else I was looking for, and the price matched what I was looking for. I understand I would have paid a lot more to get the technical analysis aspect incorporated, but could potentially be a feature to include in the future. Review Source James L. Clinical Director Used the software for: 3-5 years ### "Very professional and friendly!" December 9, 2024 5.0 Very positive and I always highly recommend them to my friends and peers. Pros Very professional and fast responses and they always have a solution to my problem or concerns. Cons As of now I do not have any cons or negative experiences with Exercise.com Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Customer Review" November 6, 2024 5.0 It feels like a product that is still finding its stride and is not as visually appealing for customers as many of the other interfaces they see on a daily basis or as other fitness apps often are. Pros This is really just a huge shout out and THANK YOU to \[sensitive content hidden\] for her fabulous customer support! She is A-mazing and consistently handles off the wall requests from us with quick responses and a patient ear for our problems. I always feel like we're going to find some kind of solution, new trick or easier way to accomplish a task when we in get in touch with her. As far as exercise.com itself, what I like the most is that the platform is being improved as time goes on. Cons That the financial reporting was limited. It was also confusing for athletes to purchase training sessions and schedule them. This may be more a reflection of how we set up our on training options on the back end, but the customer's app experience was not particularly visually appealing and often times was difficult to use due to options menus or buttons populating to outside of the usable screen on phones. Review Source R Reviewer President Used the software for: Less than 1 year ### "Great onboarding process!" November 19, 2024 5.0 Pros Working with \[sensitive content hidden\] was so seamless. She was able to take the time to listen to our every needs and really develop solutions to the best of her ability. She was well versed in all of the solutions and capabilities of the app. Clearly the best experience was the onboarding process. Cons The build out for the app took over 90 days and was caught in the middle of a process change that effected delivering our app. While I understand that it is not the norm, it was my experience. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Too focused on features, not enough focus on service and functionality" April 6, 2023 3.0 Mostly disappointing, partly due to the issues we've had, but also due to the fact that the software has tons of potential. But the potential of the software is being severely limited by, from the outside looking in, what seems to be a lack of prioritization, communication, leadership, staffing...or all of the above. Pros Most everything needed to run a business, from Member management to programming, to billing, to scheduling, is all in one place. Cons At the beginning, there was an over-promise of the product which, so far, has not been delivered.Transferring and onboarding for the software left little to be desired. The onboarding Team was very helpful and diligent about answering questions. The process, though, was somewhat efficient, with a number of big mistakes. The mistakes were mostly corrected in the long run.\[sensitive content hidden\], our Success manager, has been super helpful. She listens diligently, follows up efficiently, and seems to care about the customer outcome. However, there seems to be a HUGE disconnect between what the right arm (the Success/Support Team) is saying/doing, and what the left arm (programmers/back-end developers/organizational leaders) are listening to/caring about. For instance, most of the bug issues we've submitted have not been resolved. The normal response when I follow up on a bug issue is "Our developers are looking into this. I'll get back to you when I know something".The software itself has a number of inefficiencies and bugs that we overlook. Of course, no product is perfect and I'm happy to overlook issues if I feel like there's something being done about them. Thus far, though, that hasn't been the case. Review Source R Reviewer Director of Athletic Development Used the software for: 1-3 years ### "Triple F Knoxville" April 17, 2024 4.0 Exercise.com helped get out business up and running and for that we are very grateful for the platform and what it allowed us to do. However, as we evolved as a business and our specific needs became more clear, we felt limited and slowed down by the platform in significant ways. We were still able to function well and carry on our business but after learning of wellness living's platform and the innovations in their software compared to exercise.com, it was very clear that it was in the best interest of the business to transition to the new platform. Pros Met a majority of our business needs with client management, booking, staff management, attendance record, billing, etc. Cons Not conducive for simple transactions such as storefront guest checkout, product inventory. Web portal felt disconnected and scattered in terms of work flow. Reporting were limited and not as functional. Automation features were limited and problematic. Interface not as clean as wellness living, which made it difficult to train new staff members. Customer support was good but sometimes difficult to get a call with a representative to provide quick solutions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.