--- title: "FreightPOP Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is FreightPOP the right Shipping solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152285/FreightPOP/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- FreightPOP 4.7 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of FreightPOP Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews Curt T IS ManagerFurniture, 201 - 500 employeesUsed the software for: More than 2 years. “Using their API structure, we were able to integrate directly with their system to reduce manual entry and several “touches” for our shipping teams. “ May 12, 2026 MV Matt V SCM AnalystAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The ease of use, being able to rate shop different carriers, and cost tracking.“ November 15, 2023 MM Michael M Logistics SpecialistConsumer Electronics, 501 - 1,000 employeesUsed the software for: More than 2 years. “Having all carriers integrated to one platform makes for easy decision making when shipping freight.“ May 24, 2023 SB Shelley B Shipping SpecialistConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Our business now has a reliable history of all of our shipping, giving us better data to analyze our process and our shipping costs.“ August 18, 2021 ## Showing most helpful reviews Showing 1-25 of 47 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer IS Manager Used the software for: 3-5 years ### "Complex furniture manufacturer streamlines business with FreightPOP" May 15, 2026 5.0 As a furniture manufacturer who ships B2B and consumer direct, our shipping needs are very complex. Our items cover everything from an envelope in the mail to a 450 lb custom bar that needs to be set up in a customer’s home. The FreightPOP software provided a single system to manage and track custom rates across 85 carriers for domestic and international shipments. Using their API structure, we were able to integrate directly with their system to reduce manual entry and several “touches” for our shipping teams. The reporting allowed us to save considerable money by illuminating which carriers can deliver each kind of product at the lowest cost and highest service levels. Pros The diversity of carrier types and integration options but still easy to use. All users in administration, shipping, executives were able to gain significant benefit immediately. Cons We struggled initially with the on-boarding process but FreightPOP has implemented a superior process since we started. I am happy that they listened and acted. Review Source R Reviewer Operations and Analytics Used the software for: Less than 1 year ### "Customer Focused and Oriented" April 29, 2020 5.0 Overall, I am extremely please with the software and the team at FreightPOP. Pros There are a number of great things about FreightPOP regarding features, freight visibility, and reporting. However, the true value lies in their customer service. Issues are fixed promptly, questions are answered within minutes, and their customer service and development team goes above and beyond in ensuring that the system works with your business. Cons The relative newness of the software means there are intermittent issues that might arise. There are also more features in the works that will require patience. Review Source R Reviewer Branch Manager Used the software for: 1-3 years ### "Solid product for sure." February 13, 2025 5.0 Integrates well with our existing software and gets our shipments out accurately and in a timely manner. Pros Accurate and responsive. Meets our needs and allows us to ship seamlessly and gets product out of our facility and to our shippers quickly so that we can fulfil customer demand. Cons Like all software, it has its quirks but nothing major. Review Source R Reviewer Logistics coordinator Used the software for: Less than 1 year ### "Silver vase review. " September 9, 2020 3.0 Still learning and reprogramming the software to meet our company’s needs. Unable to answer this at the moment. Pros Sending out multi stop load confirmations with appts and pallet count attached Cons Programmers are already addressing all flaws and issues no complaints at this time. Review Source John M. A. Director of Technology Used the software for: 1-3 years ### "A Game Changer for LTL Freight Shippers" July 22, 2021 4.0 FreightPOP has helped us to reduce workload and reduce shipping costs while improving scalability and visibility. Through nearly two years of service, we have seen constant development and improvement, and support is very responsive. We have even seen feature requests turn into live features just a few weeks later. Pros FreightPOP reduced our freight quoting workload from two entries (quote on a 3PL, and quote on our best direct carrier), to just one. One quote/ship platform with a shared history (of quotes and shipments), and which allowed us to add additional carrier and 3PL accounts into the bidding competition, with no additional per-quote overhead. Cons Every now and then there are a few quirks. Most often these are remedied by telling the user to log out of the portal, and log back in. Review Source MV Matt V. SCM Analyst Used the software for: 3-5 years ### "We love Freightpop" November 17, 2023 5.0 Very positive, was a great investment for our company, it does exactly what we were looking for. Pros The ease of use, being able to rate shop different carriers, and cost tracking. Cons The only negative thing with FP is the software updates sometimes cause bugs in the system. Customer support is awesome and always works to resolve the bugs very quickly. Review Source R Reviewer Logistics Manager Used the software for: 1-3 years ### "Freightpop Review 2023" August 24, 2023 5.0 This platform has made my job so much easier! I don't have to jump back and forth between platforms anymore to ship for freight and parcels. It's all in one spot. If I have questions the team is there to help! Pros Freightpop is one of the few platform where you can do both freight and parcel shipments. No more going back and forth between platforms! Cons Can be a bit slow to load information but there are tricks to fix that. The team at frieghtpop has been helpful with this! Review Source FA Francisco A. Sales Representative Used the software for: 3-5 years ### "Best Freight management software encountered" May 20, 2024 5.0 Very enjoyable and no serious complaints. Pros I have liked the customization that freightpop provided for our organization. I like how we can view all our carriers at once including parcel. I also have enojyed the propt tech support. We hope in the future to be able to use more broadly the tools that freightpop provides. Cons something that i have always disliked is the GUI for this software, although somewhat user friendly it has a lot of screens sometimes to reach what is needed. Review Source MM Michael M. Logistics Specialist Used the software for: 3-5 years ### "Great TMS Solution" May 25, 2023 5.0 FreightPop has greatly increased effectiveness when dealing with all type of freight Pros Having all carriers integrated to one platform makes for easy decision making when shipping freight. Also allows for quick turnaround when setting up new carriers with their pool of already integrated companies Cons Communication on known issues with carriers could be improved Review Source R Reviewer Warehouse Manager Used the software for: Less than 1 year ### "Good Job! " July 11, 2022 4.0 I like it, and as it gets better the more I like it Pros the ease of use and how fast support responds and fixes issues Cons not always consistent with performance. Sometimes FedEx, or another shipper will be down. Review Source VR Verified Reviewer System Administrator Used the software for: Less than 1 year ### "Excellent TMS for Freight And Logistics Software" July 15, 2022 5.0 Pros Background address validation, good scale integration and smooth progression to the next shipment —It accommodates our workflow of shipping many shipments in rapid succession. FreightPOP made it much easier and simpler to ship international shipments, it’s a real pleasure and it cuts down on the time and effort involved with international shipments. Cons None ------- the platform is just great. Review Source R Reviewer stock keeper Used the software for: Less than 1 year ### "User friendly shipping " January 24, 2020 4.0 Pros The thing I like the most about Freight Pop is all the features. Whether it's shipping out orders or tracking orders that have shipped, everything is very user friendly. It integrates well with our inventory software and makes it easy to customize what I'm shipping. It also has price quoting and works with shipping accounts you may already have. So we can see the market price on shipping as well as the discounts we might get from somewhere like UPS or FedEx. Cons The issues I have with Freight Pop are few, but they're still there. We had a few issues with labels printing correctly and addresses not saving correctly. The nice thing is that you have direct communication with their support team which everyone is very helpful and quick to respond to help fix any problems. Review Source Isha J. Transportation manager Used the software for: 1-3 years ### "FreightPOP review" April 4, 2019 4.0 Pros This software is very easy to use it is very good at collecting the data. Their customer service is too good and they always help you whenever you face any problem. It has many great features to keep track of your shipment. Cons It doesn't have any mobile application which is the only con about it. Due to this I have to take my laptop everywhere to get the data. Having an mobile application will make it easy. Review Source R Reviewer Management Used the software for: Less than 1 year ### "Great TMS for E commerce companies and Logistics enterprises " March 8, 2018 5.0 As with any company, every company has their own particular needs and FreightPop has made a great effort to accomplish all of their customer's particular requirements. Once you start learning the TMS solution you get in to small details that you didn't knew they exist and sometimes you need to give FreightPop a call to be clear on those additional enhancements they also offer in their solution. Pros Easy software to set up, literally in seconds, after you sign up to their portal. Once you have your account set up you can set up your carriers and customers and start shipping within minutes . If you have a technical question their service team is great and they go far and beyond to get your problem solved Review Source CM Christian M. Dir. Distribution ' Logistics Used the software for: 1-3 years ### "Easy to use, simple implementation, great support!" January 15, 2018 5.0 Pros Excellent customer service that is quick to respond and assist if needed. Friendly team of software developers and implementation specialist. Simple roll out and easy to use from day one. Review Source R Reviewer Ecommerce Coordinator Used the software for: Less than 1 year ### "Really helped me shop across all our company's carriers" September 22, 2017 5.0 Saved time on shopping rates.. and tracking. I also really like how FP is easy to use.. looks good.. really seems like it was created with the user in mind. All other TMS I've seen or used look so outdated and hard to use. Pros Ability to shop and ship across Parcel and LTL, etc. We do a lot of both so it's nice to have it in one place. Tracking is great too because previously I spent way too much time calling these carriers to track shipments for customers. Used other TMS's but this one is the best I've found so far.. especially at it's price. Cons There's no mobile version, which could've been nice on the go.. but it's really not a big deal, cause I usually use my computer. Review Source R Reviewer Manager, Supply Chain Analytics Used the software for: 1-3 years ### "Good value for the investment" April 30, 2020 5.0 Pros Friendly user interface, highly flexible support/development team Cons Complexity of integration with external partners Review Source Steven P. Sr. Manager Distribution Centers Used the software for: Less than 1 year ### "An Up to date TMS solution" February 22, 2024 5.0 We use it everyday for every shipment both freight and parcel, it gives us a great solution to capture the data from every shipment both incoming and outgoing. Pros The ease of setup, the ability to quickly learn and how short of a time the team got used to the solution. Cons Like all software there are a few glitches that arise, but their customer support team was quirk to respond and resolve the issue. Review Source R Reviewer Manager, Supply Chain Used the software for: 1-3 years ### "FreightPOP is the BEST TMS" April 29, 2024 5.0 People is what makes a great company. FreightPOP has a great product, but the over all experience was wonderful thanks to people like \[sensitive content hidden\] They have helped us improve our logistics department leaps and bounds. Pros What I love about FreightPOP is it makes the complex simple. Members of our logistics department can do very difficult shipments, with the correct paperwork at a great transportation cost in a matter of moments. Shipments like that took me a very long time to learn and build up to, now my team members do that their 2nd week on the job, thanks to FreightPOP. Cons I love FreightPOP, I would change nothing about it. Review Source R Reviewer Logistics Manager Used the software for: Less than 1 year ### "Great TMS for any business" December 19, 2023 5.0 FreightPop has supported my one person department, and has already brought our LTL pricing down. The onboarding specialist (Garrett) was incredible. He has been patient, kind, and helpful regarding any issue that arose. The other support specialists (Sal and Ben) have also worked diligently to get us up and running. The customer service has also been wonderful with any other technical issues that have popped up. I am excited to see how FreightPop can further improve our business. Pros There are so many features I like about FreightPop. The tracking option was the main reason I started looking for a TMS system. Our company typically ships 400 flat bed/truck load shipments a month, and with over 100 carriers, that becomes a daunting task to follow up with each individual load. In addition, the quoting feature is incredibly helpful, especially with our variety of LTL shipments. The last feature that we are just now becoming familiar with is the invoice auditing feature. This was also one of the critical areas our company was looking for assistance with, and it has already delivered on its part of the investment. Cons The hardest thing for me personally was trying to upload negotiated freight rates myself. We have a few carriers with contract rates, or with pallet pricing, and they missed the initial upload time frame. I received help uploading them, and I will probably continue to need that assistance. However, the support to do that is fantastic. Review Source Barry Z. IT Director Used the software for: 3-5 years ### "FreightPOP the best overall shipping product" July 29, 2024 5.0 This company is great to work with and when we changed ERP systems our users wanted it back, so we had an interface developed and they are now happy again. Pros The software just works. They have fabulous tech support. Cons Wish they would have had an interface into Epicor Kinetics. Review Source Aaron A. Sr. Manager, Transportation Used the software for: Less than 1 year ### "A great TMS platform for Mid-Sized Shippers" April 10, 2023 5.0 Overwhelmingly positive - we recouped our investment in the platform in 3 months. Pros The ease at which we could onboard all of our transportation partners to a single platform Cons It does not have a Business Intelligence tool Review Source Paola A. manager Used the software for: 1-3 years ### " Exceptional Freight Management Solution" October 13, 2023 5.0 Pros FreightPOP has revolutionized our shipping and logistics management. It has not only saved us time and money but has also improved our overall customer satisfaction. If you're looking for a complete, user-friendly, and efficient freight management solution, I highly recommend FreightPOP. Cons the cost of subscription or licensing fees can be a significant expense. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "FP Pros & Needs for improvement" September 18, 2020 4.0 It's been a love hate experience but the FP development team strives extremely hard to perfect their solution. A few more fixes/enhancements and nothing in the marketplace will be able to contend. Pros Carrier integration is simple. Rate Shopping works great. FreightPop support is amazing. Cloud based is a nice advantage. Parcel & LTL options. Cons Address entry is extremely clunky. Address validation should be automatic and display an icon on the main shipping screen for a quick glance, and it should also have an icon that differentiates the address between commercial and residential. A reset/clear button on the ship screen would be useful. Google address suggestions should be able to be turned off or have a USPS database via api. There are limited User/Roll permission settings, you can block a user from a carrier completely, but not specific services, i.e. Next Day Air AM. Review Source R Reviewer Director of Equipment Management Used the software for: 1-3 years ### "Great product" June 22, 2023 5.0 This has been a very important tool for our business. Pros How easy it is to get started with. We have multiple locations and were able to roll out to all of them right away. Cons There are not anything i can think of as bad. They are constantly making imporvements. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.