--- title: "REVE Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about REVE Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/152292/REVE-Chat/" page_type: "product" language: "en" --- # REVE Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) REVE Chat ## What is REVE Chat? REVE Chat is an AI-powered customer engagement platform built around AI Agents that help businesses support, sell, and engage with customers more efficiently. Its AI Agent goes beyond answering questions by helping customers take the next step, from finding the right information and receiving recommendations to sharing details, qualifying as a lead, or moving through a support or buying journey. The platform also includes live chat, chatbot automation, and omnichannel messaging, allowing teams to manage conversations from websites, social media, messaging apps, and other digital channels in one place. REVE Chat helps businesses respond faster, reduce repetitive work, capture more opportunities, and deliver smoother customer experiences at scale. ## What is REVE Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for REVE Chat?[Manage this product listing](https://www.g2.com/products/reve-chat/claim_requests/new?auto=true) ## REVE Chat Overview Updated September 2026 AI summary REVE Chat offers live chat and customer engagement tools for businesses of all sizes, spanning AI-powered support, CRM integration, and multi-channel communication. It supports real-time messaging, proactive chat, autoresponders, and collaboration features, while also providing reporting and analytics. REVE Chat is available across web, desktop, and mobile platforms, making it adaptable to diverse deployment needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### REVE Chat 4.2 (16) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $14.99 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (15) Ease Of Use 4.6 (1,769) Value For Money 4.1 (14) Value For Money 4.6 (1,519) Customer Service 4.3 (14) Customer Service 4.7 (1,538) ## REVE Chat alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) ## FAQs about REVE Chat Overview ### What company size and specific industries is REVE Chat built for? REVE Chat is designed for businesses of any size that need a customer engagement solution, with particular focus on ecommerce, telecom, and BFSI companies. It suits small businesses, mid-market organizations, and larger enterprises across these sectors. Features and Usability ### What are the key features of REVE Chat? REVE Chat offers live chat, video chat, chatbot, and proactive chat for real-time customer conversations. It also includes lead generation tools such as lead capture and lead qualification, plus support features like automated routing, canned responses, knowledge base management, transcripts/chat history, and customer service analytics. Integrations ### Which third-party tools and platforms does REVE Chat integrate with? REVE Chat connects to Adobe Commerce, Drupal, Google Analytics 360, Google Tag Manager 360, HubSpot CRM, MS Dynamics, Meta for Business, WhatsApp, Shopify, WooCommerce, WordPress, and other catalog-listed platforms including Joomla, PrestaShop, Wix, Weebly, X-Cart, and Zen Cart. Getting Started and Support ### What training and onboarding options does REVE Chat offer? REVE Chat provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference materials for learning features and setup steps. Getting Started and Support ### What customer support options does REVE Chat offer? REVE Chat provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Reviewer feedback on support quality is not available in the catalog data, so no reliable claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) REVE Chat supports all three features that reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions moving in real time, allowing teams to deliver more consistent support and sales communication. Chat/Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Mobile Access 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods File Sharing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time REVE Chat 63 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Inbox Management: Organize, prioritize, and manage incoming communications - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Video Chat: Chat with your counterparts over the video in real time - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.1 (14) Free Trial Free Version Free Plan $0.00 Starter $14.99 Flat Rate,Per Month Growth $59.99 Flat Rate,Per Month Enterprise $291.99 Flat Rate,Per Month Custom Contact Sales for Pricing Value for money 4.1 (14) 4.1 Based on 14 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Weebly](https://www.capterra.com/p/246168/Weebly/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (14) 4.3 Based on 14 reviews ## User reviews Overall rating 4.2 Based on 16 reviews Filter by rating 5(9) 4(5) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent AN Anonymous User Director Online Media ### "Avoid at all cost" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 8, 2023 I would tell me to avoid this company Pros The free trial is nice to have, but their software will never discount from your social media profiles, even after you disconnect it from within their software Cons I had challenges with this software. After signing up for a trial and connecting my social media accounts, I realized the software didn’t meet my needs. I promptly canceled, yet I continued to receive unwanted notifications and interactions from their bot on my social media. Despite reaching out to their support multiple times and asking them to disconnect their software from my accounts, the issue persisted. I had hoped they would rectify the situation after multiple communications, but unfortunately, they haven’t. The is over a month after the trial finished and I still get 'Offline message from XX' even to this day. Based on my experience, I can't recommend this company and would STRONGLY advise others to avoid them at all cost! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL arnaud L. Disign Design ### "Reve chat un logiciel de discussion fiable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 17, 2023 Je gère mes clients en un simple clic et je gagne en temps et en argent Pros L'interface d'utilisateur est simple. La configuration du logiciel est simple et encourageante . Mais, l'intégration de la messagerie Facebook est ce que j'aime le plus. Vous pouvez gérer toute votre messagerie dans une seule interface Cons Certaines fonctionnalités ne sont pas complètement mises à jour depuis un moment, cela pourrait nécessiter une amélioration Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Mary L. President Internet ### "Malicious software impossible to remove from website" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 8, 2020 Pros nothing. I do not like the software. Cons Cannot remove the product from the website. Contacting them is no help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eli S. Product Reviewer Internet ### "A little more old fashioned, lacks features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 29, 2018 Pros The pricing is the best I have found and it can connect to Facebook Messenger to make chatting easier for some people. Cons The features haven't been updated thoroughly in a while, it could use a refresher. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Samuel D. Import and Export ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 September 13, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WG Wuilmer G. Chofer Translation and Localization ### "I love reve products" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2018 Pros I love it because it is a live chat that provides the opportunity to make, calls or instant video calls using many communication applications in one place, I used this chat thanks to the REVE antivirus, whose technical assistance in addition to email uses live chat providing instant assistance and resolving any questions or concerns to the user through this chat, with fluid communication, in real time. Cons I have no complaints, when I used it it worked very well and I was able to solve my problem thanks to this video chat application reve, I think it is very good, for me this form of communication is much better than an email. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PG Paul G. Owner/ Founder Marketing and Advertising ### "Overall installation and support is fantastic. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2017 Converting potential customers into customers. Providing great support to our customers about product information " how to's" etc.. Pros The user interface is simple. Product setup is easy and intuitive. But, Facebook messager integration is my favourite. You are able to handle all your messaging in a single interface. Cons The outbound and offline, messages, in general, you are not able to add space or paragraph your messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 16, 2017 Thanks Paul :) Zoya A. ### "A one stop shop for your Customer Engagement Software requirement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 25, 2017 Good software. My company has managed to resolve a number of customer queries using this software. Could help if the pricing is reduced a little bit. Pros Video chat Offline form Visitor analytics Facebook chat integration Cons Free trial is only for 14 days, extending to 21 days would be preferable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Himanshi K. Content Writer Telecommunications ### "" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 24, 2017 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Preeti G. Internet ### "Great tool for increased customer engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 1, 2016 We use the tool to offer online assistance to the customers. The increased engagement with the customers through this tool has helped us grow your business and number of satisfied customers. After social media channels, I found this the best way to directly engage with the potential customers and offer them personalized support. There are many things I like about this live chat widget: Easy-to-use Customization Appropriate geo-location Quick reply Instant Chat Data capturing Pros Customization and ease of use Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/152292/REVE-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.