# Helpmonks Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helpmonks Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/152299/Helpmonks --- # Helpmonks Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Helpmonks ## What is Helpmonks? Helpmonks is the only team email management solution that has an intelligent collaborative email management approach. Helpmonks empowers you to take control of your team emails. Helpmonks saves time by keeping your email communication organized. At a glance see how many emails are awaiting a reply. Organize and prioritize emails by assigning them to team members, archiving important conversations or closing completed inquiries. ## What is Helpmonks used for? [Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helpmonks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://helpmonks.com&name=Helpmonks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helpmonks 3.7 (3) VS. [4.6 (3,414)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $19 Per Feature, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (3) Ease Of Use 4.6 (13,284) Value For Money 3.0 (3) Value For Money 4.5 (10,048) Customer Service 3.0 (3) Customer Service 4.5 (9,841) ## Helpmonks alternatives Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,348)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,513)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,434)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,052)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Email Tracking 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails Inbox Management 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Search/Filter 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Spam Blocker 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Filters used to determine different types of malware threats Support Ticket Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Helpmonks 27 features Define levels of authorization for access to specific files or systems Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Customize data fields to support various needs and use cases Ability to restore deleted, hidden, or lost data from an email server/system Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Track delivered, received, and opened emails Organize, prioritize, and manage incoming communications Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Filters used to determine different types of malware threats Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Control system access and/or deliverability for applications and email addresses Create, design and manage workflows for repetitive tasks Features 3.3 (3) 3.3 Based on 3 reviews ## Pricing Value for money 3.0 (3) Free Trial Free Version Basic $19.00 Per Feature,Per Month Value for money 3.0 (3) 3.0 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) ## Support, customer service and training options Customer Service 3.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (3) 3.0 Based on 3 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(0) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RW Ryan W. Install coordinator Renewables & Environment ### "My Review on Helpmonks" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 10, 2023 would use it again. Pros It did its job the way I expected and was simple to learn. Cons it had a couple of areas that felt un-polished. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Chad M. Supervisor Renewables & Environment ### "Email System with Lots of Potential" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 5, 2023 Overall, my experience with Helpmonks was not that great, but I do also take into account that the managers implementing it didn't provide very good instruction on how to make the software function. Pros I appreciated the ability Helpmonks has to distribute emails to others and to help with the tracking of who sent the emails. This made it very easy to follow up with agents that were helping with specific issues. Cons I found it very difficult to have a sense of completion with Helpmonks. There was not a simple way to make emails no longer show up, which made it harder to keep track of what emails had been handled or not. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Chandler W. Account manager Renewables & Environment ### "Worth trying out" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 20, 2022 Pros We were able to have our entire department logged into our company email without having it overused. Our old email system would log us out if we had over 20 people in at one time which proved to be troublesome. Helpmonks resolved that issue entirely. Cons It was generally hard to find emails that you had worked on before. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)