ReServe Interactive

ReServe Interactive

4.5 / 5 43 reviews

Who Uses This Software?

Target hospitality professionals of all sizes. Initial data customization and an online training session is included in the starting price!


Average Ratings

43 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ReServe Interactive
  • www.reserveinteractive.com/
  • Founded 1996
  • United States

About ReServe Interactive

Table iQ for the iPad, provides intelligent table management that automatically maximizes seating capacity and increases table turns while minimizing table idle time. Front of house staff can easily check in guests and walk the floor updating table status to speed up table turns and increase wait staff productivity. Table iQ has built-in SMS text messaging to alert guests when their table is ready.Table iQ is designed to work with advanced dining reservations or as a stand alone system.


ReServe Interactive Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

ReServe Interactive Reviews Recently Reviewed!


Overall, working with the entire team has been amazing from start to finish!

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In no particular order: live chat functionality, CRM capabilities, ease of use, ongoing support and education, and Reserve's ability to adapt the software to our brand's very particular needs.

Cons: There are minor details or changes we'd like to have that aren't customizable without affecting other areas of the software - which is challenging.

Overall: Increased sales team accountability and tracking has led to higher overall conversion rates and increased sales.

good

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very user friendly and up to date. I love that you can customize it for your specific needs and looks.

Cons: No cons at this given time. I would recommend this software to anyone. Any time there is a problem i just call customer service and they fix it.

Reserve is easy to use and very customizable. There is always help at your fingertips with chat!

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is customized to our needs and editable. The software is easy to navigate when you are trying something for the first time. The AMAZING tech support makes it that much better!

Cons: I don't really have a least. Whenever I run into a problem, I just chat with someone and they are always able to help me or customize my account so I have the features I need.

Overall: The two biggest benefits are that the software is customizable to your account needs and the customer service could not be better. I don't know how big this company is, but when you talk to someone for help, it has that small office, family feel! GREAT SERVICE IS HARD TO FIND!

Vendor Response

by ReServe Interactive on April 20, 2018

Hi Kirsten, We are very honored to be on the receiving end of such high praise from you! Thanks for taking the time to share your experience with using ReServe. Providing a quality product with stand-out service is at the core of all we do, so we are thrilled to be hitting the mark with KingPins. We love "chat" too, so keep them coming! Thanks for letting us be your business partners. Wishing you continued success! Angela (on behalf of everyone at Team ReServe)

Reserve has become the brains of our offsite catering services over the past 8 years.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Reserve Interactive is extremely easy to work with and we appreciate the level of customer service. The system is very customizable and data is easily available to adapt to for many purposes.

Cons: Some of the functionality is not streamlined and can seem over complicated. Reserve is pleased to accept our feedback and make updates as they become available.

Vendor Response

by ReServe Interactive on April 20, 2018

Hi Kim, We want to thank you for taking the time to provide feedback on your experience using ReServe Cloud software. It's an honor to have been chosen as your business partner for the past 8 years, and we will work to earn your continued trust. By the way, some of our best product enhancements are born from customer feedback, so keep your suggestions coming! All best wishes!-Team ReServe

I think this is a great way for wineries to interact with their customers

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been on the consumer end of this software with certain wineries that participate in local wine fests and it's easy to make my payment and receive my receipt on the go

Cons: There really aren't any cons with this software that I am aware of at this time. I haven't used it too much but what I see is very user friendly.

The new platform has more capabilities than the old one. We are still waiting on customization

Apr 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: We are enjoying using the life cycle feature and also sending emails and contracts from the new platform.

Cons: When using cell phones, events can too easily be moved from one date to another, on the calendar view.

Vendor Response

by ReServe Interactive on April 20, 2018

Hi Jessica, Thank you so much for the feedback. We take your comments to heart and have implemented a change based on your experience. Now you have two options with drag and drop: 1) Turn it off completely or 2) the system will ask you to confirm if you want to make the move before it completes the task. Keep the great ideas coming! We will never stop trying to improve the software. Kind Regards, The ReServe Team

I have been very pleased with the implementation, ease of learning and use of the system

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I have found the customizable parts very helpful. I can make simple changes without having to have a team member from ReServe Interactive make changes. However if I have a problem the online chat is always there to get a quick answer.

Cons: Really I can say I don't have a CON with this. I have found it to be perfect for our needs and very easy to give training for new employees. it is very user friendly.

Vendor Response

by ReServe Interactive on April 20, 2018

Hi Mike, We are so happy to hear that the ReServe Cloud system is serving you well. Thank you for taking the time to provide your feedback, Please always feel free to reach out. We look forward to a long partnership. All best wishes! Team ReServe

Love Reserve, the "chat" service has been wonderful, immediate answers!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.

Cons: Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.

Overall: customization, ease of use, reporting they way our company wants to see it!

Vendor Response

by ReServe Interactive on April 20, 2018

Hi LIsa, We want to thank you for taking the time to share your experiences with using ReServe. We are delighted that your transition from our legacy product was manageable and that you are enjoying using the Cloud system. We too love the Chat feature as it allows us to connect with our customers quickly, so keep those chat's coming! All the best! -Team ReServe

Fantastic software overall, interface could use some work

Feb 15, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Breadcrumb trail is fantastic. Having a merge field reference is great. Customizability is awesome. Generally incredibly powerful.

Cons: Powerful software, but the UI could use some refining. Important functions are often buried two or three menus deep. Colour coding of levels is great, but I could use some more visual cues as to where I am in the system. Especially when other things are colour coded as well. Variation in the layout of event, function and master event would make it clearer for navigation. Would also like to have a quick way to edit a contact or account from within an event, rather than having to open a separate tab for settings.

Overall: Too many to count. This is MILES ahead of what we were using before. We are using the basic features and have lots of room to expand

Vendor Response

by ReServe Interactive on February 16, 2018

Thank you for the review Mathew! We truly appreciate your comments and suggestions. I've shared them with engineering and we will continue our quest to constantly improve the design. ReServe Team

The implementation and support teams have been absolutely fantastic in helping with our transition.

Feb 02, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The best part about this software is that just about everything has the ability to be customized. I can create documents and reports that work best for me and my team and anything that makes our daily work schedules a little bit easier is a huge PLUS.

Cons: Getting accustomed to a new software is always challenging, as everyone becomes comfortable with old practices. At this time, my least favorite part of this software is the layout. While I do enjoy customizing many things, there are things that are not relevant to my daily use (Personnel, Memberships, Reservations, etc) in this software that just clutter my view.

With that being said, it is a new program to us and maybe I haven't yet learned all the navigation and capabilities of what is right now just "getting in my way."

Vendor Response

by ReServe Interactive on February 05, 2018

We are so happy to hear that your overall experience with the software is so positive. Regarding the layout, please contact our support team via phone or chat. They can show you how to remove those items that are not relevant for you (e.g. reservations, memberships etc.) Kind Regards, The ReServe team

Both the tech support team as well as my sales rep are great! Great user friendly app

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: As a veteran of Delphi and TripleSeat, Reserve is far less cumbersome and bulky. It is fast and efficient and allows us sales directors to spend less time inputting data and more time selling!

Cons: Some functions are hidden and hard to find, I've spoken with tech support about this. It would also be nice to be able to edit a contract before downloading it into Word. All in all this is a great program and I would highly recommend it. Very little to complain about.

Vendor Response

by ReServe Interactive on February 05, 2018

Larry, Thank you for taking the time to share your thoughts regarding the software. We truly appreciate the partnership approach and will continue to implement new features/ideas based on your feedback. -- Your suggestion has been added as a change request and we will keep you posted regarding its progress. Until then, please don't hesitate to reach out to me with any questions. Kind Regards, Mike Edmeyer VP Sales

Excellent customer service- patient and thorough from the start to the present... over 10 years

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Aside from the customer service, always quick to respond with any needs... love that it is accessible online and that it is so customizable. I worked with ReServe at my former job for I believe about 4 years and then when we were switching software at my current job, ReServe was a must and have been with ReServe for almost 10 years here... so a total of about 14 years

Cons: No waitlist
drop down for dates do not catch right away and what ever you are trying to run will default back to the original date I guess of when that report was first created instead of a more current date

Overall: 100% would recommend! The functionality and complexity of the system allows you to create just about anything you need to accomplish in the food and beverage industry. Being able to access it online and on your phone is a huge plus for us. ReServe keeps us organized.

Vendor Response

by ReServe Interactive on January 23, 2018

Hi Janet! Thank you very much for the kind comments! - Your feedback on the waitlist is great and I've created a change request for you. Please let us know about anything else that we can help with! Kind Regards, Mike Edmeyer, VP Sales

Useful but not user-friendly

Nov 14, 2017
3/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

Cons: It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

Overall: The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

Vendor Response

by ReServe Interactive on January 18, 2018

Dear Reviewer, Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725. Kind Regards, Mike Edmeyer, VP Sales

my experience with this software is amazing

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fast
easy to work with
all in one screen
i can batch
set appointments
seee life cycle.
google calendar view

Cons: i would love if the software has a link where guests can make automatic deposit without me remind them or taking their information

Overall: easy and fast events booking

I think this is a great program however I just a few things that I wish you can make changes to

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use. It is so great how easy it is to use and make changes. i especially think access to reports and menus is great.

Cons: Ease of use. i don't want my staff to access into payments but would like to make changes to the menu if need be but it doesn't seem to allow both.

Vendor Response

by ReServe Interactive on August 17, 2017

Hi Jodi, Thank you for taking the time to share your feelings about ReServe Cloud. We value your opinion and will continue to work on further refining the system. Regarding your request for additional layers of security settings, I have submitted a change request on your behalf. Kind Regards, Mike Edmeyer VP Sales, ReServe Interactive

We use ReserveCloud to book all our internal and external events.

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to train new staff. Internal staff that is NOT booking events have a view only option allowing them to see space availability before making a request. Customer service assistance is easily available

Cons: Since documents are only available through a pdf making individual changes for customers can be difficult.

Overall: Being able to work remotely on any device allows staff the flexibility to respond to customers in a more timely fashion.

Vendor Response

by ReServe Interactive on August 14, 2017

Hi Ellyn, Thank you so much for taking the time to comment! We truly value your opinion and will continue to strive to keep improving. Regarding your desire to have an editable document, all documents are available in an MS Word output. -- We recently introduced an option in the lifecycle to choose if you want your default output in PDF form or Word. I'll send you instructions on where to adjust that setting. Kind Regards, Mike Edmeyer, VP Sales

The customer support was great to work with. One of them was wonderful with the onboarding procedure

Aug 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use-cloud based- constantly customizable. reduces half of the time that used to be spent on setting up events

Cons: We are a small company so having functions and events as separate things is not necessary for us. It is the only time that the staff gets confused, as they input the time line into the function but it doesn't show as event

Overall: quicker processing time- more bookings- less money spent on stamps

Vendor Response

by ReServe Interactive on August 17, 2017

Hi Samantha, Thank you so much for taking the time to share your feelings about ReServe Cloud. We value your input and will continually strive to improve the system based on your input. Kind Regards, Mike Edmeyer VP Sales, ReServe Interactive

It was a very easy transition from the old program to Reserve Cloud. Customer support is great!

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility is the biggest thing for me. It allows you to jump around very quickly between events and the online platform is great for where ever you may be. I use this on my phone, computer, and tablet with ease. Changing pricing and updates are very easy and it is extremely user friendly. It works great for my whole team!

Cons: I would say there isn't really anything in particular that I like least. In the beginning it was hard because the software was different, however, with practice it is old hat now. Sometimes error messages pop up, but it does self correct or you can just reload the page. No complaints here.

Overall: This software has allowed our staff more freedom within their job positions, rather than just in the office for quotes and meetings, we are able to move around with clients and build their package/quotes in the event space or off site. It creates a more social experience for them and us. It is easier than ever to send information over, keep track of clients, bookings, and more. Even if we are building a custom menu it works great, it can be stored for later or just a one time thing. It has really kept our team on task and has boosted our sales, just due to ease of use and speed. We especially like that it has cut down on paper products as everything can be stored with the specific event for reference.

Vendor Response

by ReServe Interactive on August 08, 2017

Becky, We are so pleased to hear about your wonderful experience with ReServe Cloud. Especially the favorable experience you had while converting from our legacy system ReServe Anywhere. Although you are happy, we will always endeavor to improve. Please don't hesitate to reach out to me directly with any questions or concerns. Kind Regards, Mike Edmeyer ReServe Interactive, VP Sales

Customer support is excellent!

Jul 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Cloud based software is very convenient
Event Leads is extremely helpful.
Tasks makes my life easier.

Cons: It would be nice if there were more options to customize.
The speed when loading a new date is very slow.

Vendor Response

by ReServe Interactive on July 26, 2017

Hi Jennifer, Thank you for your kind words. Regarding the ability to customize; ReServe Cloud offers the ability to customize fields, page layouts, templates and correspondence. I will have a team member reach out to make sure what you want isn't already possible. If it isn't, we'll create an enhancement request and provide it in a future release. Thank you again! Mike Edmeyer, VP Sales

We have transitioned this year to ReserveCloud from the desktop version and have loved it!

May 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy on the eyes in many ways and is mostly user-friendly. The monthly calendar works well for me gives my coworkers and I the ease to jump around to many events in one screen. This software works for catering sales managers like myself but also we run our Inn through it (to book rooms) and small catering conference groups. It really works in a lot of different situations which is why I recommended to my old employer at the Steelstacks Bethlehem, Pa.

Cons: I would like to see a "Print Preview" button so that I don't have to leave the "services" section. I often want to see what my event looks like quickly while I'm working on adding items and have to exit out of my one screen to generate the documents and see it.

I also wish adding menu's was more user-friendly.

Lastly, I would like to see a way that I can batch generate the "daily summary reports" but not have them all run on the same page. Each day generated for the week should be printed on a separate page instead of having to print each one separately.

Customer service has always been consistently wonderful!

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features that make usage easy! I love that I'm able to access the software from phone, computer, table, etc.

Cons: Some of the features previously used on ReServe Interactive are not offered, thus making it difficult to produce the same reports we've used for years.

have been using the software for over a year, reporting, adjusting, accessing the data, works great

May 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: reports, can customize, you can modify as you grow, easy to access what ever you need at any time, record keeping

Cons: Over all layout scares everyone I have shown it to at first glance. Drop and drag options for the programing part would be a plus

Overall: More speed in taking banquet functions, access to any combination of data for reports and or planning, ablity to rebook parties and events effortlessly, ablity to give all key people access to what parts of the system that they need with out losing security, it has become a key part of our restaurant!

Exactly what we were looking for!

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Customizable fields and page layouts
- Extraordinary customer service

Cons: - Creating custom reports requires some practice
- Event list views can be tricky to navigate

Overall: In searching for an event management software, we were looking for a system that was easily navigable, highly customizable and that allowed for an extensive depth of reporting ReServe Cloud has ticked all of these boxes. I'm continually blown away by the high level of service provided by the entire team at ReServe Interactive, they're fast, comprehensive and really, really nice. With the Chat button in the system, their team has become an extension of our own, always only a click away and ready to help. ReServe Cloud was exactly what we were looking for and we couldn¿t be happier with our choice.

Great Product

Mar 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, Cloud-based, Stores communication

Cons: Can be difficult to learn. LOADS to options to sort through to get what you want. Once set up it is fantastic though!

Overall: Great, love the functionality. Reserve Cloud is useful, powerful, and easily customize-able. Handles as much or as little as you need it to.

Recommendations to other buyers: Take the time to do the setup properly and thoroughly.

Review from Jill Pratt

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I came on board here and Reserve was already being used, but no one was fluent with it. Everyone, myself included, just kind of fumbled around and tried our best. ReserveU was an awesome resource for this, but I knew there was functionality we were missing. So I asked for some training and in under 2 hours, the representative was able to show me myriads of ways to capitalize on the fantastic functionality in Reserve. It is a powerful tool once you know how to get around it.

Lots of customization

Nov 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Very custom
- Great customer service

Cons: - Lots of scrolling
- Some of the pages just have too much information on them and you need to be able to collapse sections
- Some of the pages do not carry over mandatory data. For example, if you are creating a new lead with a new account, the mandatory fields do not show in the Event Lead page which can cause some data not to be captured.

Overall: This software is great if you are looking for something fully custom. It did take some time trying to figure out what information works best as you have to be willing to play around with customizing all the sections. However, once you get use to the software it's much easier to maneuver the site.

One con of the site is that many of the sections are not collapsible which means lots of scrolling on long pages.

For ex, on the event details page, you are not able to collapse the sections (event details, billing details, functions, etc) which makes for a long page to scroll through. It would be nice that when you click on that page, all of the sections were collapsed and you could expand the section you needed to look at. This especially gets over whelming when you have information in multiple sections. It would make the page more attractive to the eye as it can be a bit overwhelming.

Vendor Response

by ReServe Interactive on November 15, 2016

Hi Katie, Thank you for taking the time to share your thoughts on ReServe. Your feedback is very valuable. We not only appreciate the compliments, but will use your comments of concern to make improvements to the solution; so keep your suggestions coming! Kindest Regards, Team ReServe

New user of the cloud Reserve

Oct 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have enjoyed ReserveIT for years. The new cloud software is so friendly and productivity for me is great. I enjoy the customer service and they have always been informative and so cordial. The customer service reps are awesome. I would highly recommend Reserve to others. Thank you.

Vendor Response

by ReServe Interactive on October 10, 2016

Hello Brenda, Thank you so much for taking the time to share your thoughts about ReServe. Your positive feedback is appreciated, as we are always striving to provide the highest quality in products and services to our customers. We are grateful you have allowed us to manage your events business, and look forward to a long partnership. Please continue to call upon us if we can be of service in any way. Team ReServe

townhouse review

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: Would like to have more web tip to learn more about the software

Overall: I had a short training on this program but it was easy to learn and adapt to. the program is easy to learn and customer support at the beginning was very helpful

Recommendations to other buyers: no

Very satisfied with ReServe from start to finish! Thank you for all you do for us.

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality

Overall: My rep has been wonderful to work with, her attention to detail and follow up has exceptional. I'm at ease knowing she is handling our accounts. Thank you for all you do. We have signed on many accounts with ReServe and will continue because of the service we receive.

Recommendations to other buyers: Would love to see ReServe interface with Social Tables

Vendor Response

by ReServe Interactive on May 18, 2018

Maria, It is an honor to have been chosen as a business partner for Lodgeworks. You have our ongoing commitment to provide the best in quality solutions and exceptional service Thank you for your continued confidence. Very Sincerely, Angela and all of the team at ReServe

Professional and Accurate

Sep 22, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Since getting reserve we have had many compliments on how professional our contracts now look. It has really helped streamline our event planning and making sure the information gets from point A to Z quickly and clearly.

Vendor Response

by ReServe Interactive on September 23, 2016

Hello Jessica, We appreciate you taking the time to share your experience with ReServe. Our primary goal is to provide a solution that will streamline the process of booking and executing events, so we are very happy hear we are coming through for you. Thank you for choosing ReServe to be your business partner. Very Sincerely, The ReServe Team

Sales and Venue Manager

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy process for the event life cycle

Cons: I am too busy to clean up things that need to be changed on the back end

Overall: Great Event Software! Park Grill has been able to track and secure more business with this platform. We believe our customers understand our documents and don't have many questions because everything is listed out for them.

Vendor Response

by ReServe Interactive on September 23, 2016

Hello Kelly, Thank you for taking the time to share your comments about ReServe. We know our customers are looking for a solution that will work for them in the Event Sales process, and are delighted that ReServe is meeting your needs. We look forward to growing with you, and wish you continued success! Sincerely, The ReServe Team

CAN'T SAY ENOUGH GREAT THINGS ABOUT RESERVE INTERACTIVE!!!!

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of using it

Cons: No cons what-so-ever

Overall: GREAT CUSTOMER SERVICE!!! Always so helpful, courteous, patient and immediately available to their clients.

Vendor Response

by ReServe Interactive on September 23, 2016

Hi Jennifer, We are thrilled to learn that ReServe is providing you with great customer service. Your success with our solution is of great importance to us, and we are happy to know that we are hitting the mark. Thank you for taking the time to share your kind words. Sincerely, The ReServe Team

Quality Service

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use the program daily to book and help plan Weddings and other banquet events. Its been very helpful with keeping all events organized.

Vendor Response

by ReServe Interactive on September 23, 2016

Hello Katie, Thank you for taking the time to share your positive comments about ReServe. We are delighted to hear that the solution is working for you, keeping your events organized. We look forward to a long partnership with the Makoy Center. Sincerely, The ReServe Team

Woodbine Entertainment Group Reserve Interactive

Sep 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Having our Reservations, Event and Club Membership all in one system
- Bread crumb feature
- Great search functionality
- Copy features VERY helpful & easy to use
- Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info)
- Extremely easy to use
- Licensing model allows us to provide access to unlimited people within the organization
- Event & Membership Leads module allows for review of sales teams efforts and performance
- User rights functionality allows to set a number of user restrictions for different categories
- Reporting Module very easy to use for creating reports
- Great Customer Service & learning documents
- Ability to set up View List with in the different Modules for quick access to information
- Ability to email from within the system & auto-saving communication

Cons: - Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create
- Unable to quickly view asset inventory of rooms
- Reservation Module cannot report on custom fields
- Unable to inventory items in Reservation Module
- E-signature limited in functionality, no counter signing option
- E-signature requires sending in two separate emails
- Limited billing functionality in Membership Module
- Cannot create a regular event spanning multiple sites (operations gets confused using both ¿Event Documents¿ & Master Event Documents¿
- Unable to print View Lists

Overall: Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn¿t have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software¿s power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie¿s team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.

Vendor Response

by ReServe Interactive on September 23, 2016

Hello Joseph, Thank you for taking the time to provide such a thoughtful review of your experience with ReServe. We are very pleased to hear that you and your team have been satisfied with our service and responsiveness, as we want every customer to recognize our loyalty to them. To that end, please know that we have reviewed your suggestions for improvement, and have already begun work on a few enhancements to better support your needs. Looking forward to our continued partnership. Sincerely, The ReServe Team

Reserve Review

Aug 18, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of document creation, the support team is great

Cons: Software is missing crucial elements that we need- - the ability to print a call report of all the emails generated and received for an event, the ability to enter appointments in reserve that sync to google calendar, the ability to see how an item had been service charged or taxed after entering onto a BEO

Overall: Loved Reserve Anywhere. Reserve cloud is more labor intensive to use - more steps to accomplish a BEO

Recommendations to other buyers: Keep making improvements and modifications that address items needed!

Vendor Response

by ReServe Interactive on September 02, 2016

Dear Elizabeth, Thank you for taking the time to share your feedback regarding ReServe Cloud. We know that the transition from ReServe Anywhere to ReServe Cloud is sometimes a challenge, for our customers. We appreciate you working with us, and we are committed to continued development of ReServe Cloud, so you can come to love it as much as you loved ReServe Anywhere. KIndest Regards, Team ReServe

Great Software!

Aug 17, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Cons: I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Overall: Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Recommendations to other buyers: Few features, or feature changes I wouldn't mind seeing. 1. When you change the function start time, all the start times for services change as well. A lot of the time clients would like to start half an hour earlier or later than originally planed but still keep service times the same. Having to change all the start times after that individually is something I would like to avoid. 2. I would really really like it if, you had an Event with multiple functions, the Function Date could be displayed on the top right corner of the document. It is so much easier to read and you automatically look there for the date because most of the documents are just built that way. I actually had our Chef throw out the banquet event order because he thought I gave him two of the same :) so now I manually write the date in the top right corner. One more thing I would like to see in regards to events with multiple function. When you are printing that event, it would be nice to be able to separately print the functions. I know that you can filter it by functions and print it separately that way, but you have to do it one function at the time. So if I had a 3 day event with 2-3 different functions in 2-3 different rooms that I would like to print separately, that's a lot of clicking :). It would be nice if you click on filter by function and chose the document template, it just separates them all at the same time. There may be a way to do it this way, i just don't know about it.

Vendor Response

by ReServe Interactive on September 02, 2016

Dear Tamara, Thank you for sharing your thoughts about ReServe. Providing a high quality product and superior service are two of our core values, so we are pleased we are hitting the mark with you. Since most of our product enhancements primarily come from customer feedback, be sure to keep offering us your suggestions! Kindest Regards, ReServe Sales

Event Management & Online Reservation Powerhouse

Aug 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In using our previous event management platform, we processed events extremely well. I didn¿t want to lose the momentum that we had built in switching over to a new platform, just to add extra features. However, ReServe Cloud not only met but exceeded our expectations. We now process events quicker in a more user friendly environment then our previous platform. Not to mention enhanced features such as digital signature of contracts, deposit e-payment processing, web based event leads.

Cons: When moving from one platform to another there are many hurdles and obstacles a business faces such as loss of (previous event) data. However, the biggest hurdle is rallying the troops and getting your own team to see the vision and the reason for the change. The biggest obstacle, no matter how many demos watched, is not knowing exactly how ReServe Cloud will work when all the hard set-up work is complete. However, I can assure you it¿s well worth it.

Overall: When redesigning our mobile-optimized user friendly website, I wanted to include something unheard of by other lifestyle driven bowling centers¿ Online Reservations! I wanted our guests to be able to go to tavernbowl.com, book one of our premiere lanes and be instantly confirmed without the need for human interaction. Sounds easy, right? Sure, but try finding a platform which integrates with your event management system to prevent double bookings, and does both equally well. The struggle is real. Enter ReServe Cloud the solution to that problem.

Recommendations to other buyers: Angela, Mike & the entire sales team are the best sales people you could ever ask to work with. They weren¿t pushy and didn¿t over promise on anything they couldn¿t deliver on. Jake, Melanie & the implementation team were extremely dedicated to our getting the software configured just for us. Their response rate and timing to questions and e-mails was top notch. They really cared for us, and really wanted to make this work. Lynn and the development team was instrumental in adding additional features to the platform just so we could execute the use of the online reservation portal just as we intended it. ReServe Interactive has a friendly and dedicated team that truly cares about their customers. They are constantly coming out with new features and adapting to the lifestyle of its user base. ReServe Interactive has proven to be a great partner for us thus far, and I¿m excited at what the future has in store.

Vendor Response

by ReServe Interactive on August 25, 2016

Hello Michael, We are so grateful for your kind words but more importantly, we are thrilled you and your team are finding success with the ReServe system. It has been a pleasure to work with you all at Tavern+Bowl, and we look forward to a long partnership! Continued Success! Team ReServe

Review of Reserve Interactive Cloud

Aug 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The calendar view to quickly look at what is coming up event wise. I also like that the software breaks items into category so each department knows exactly where to look to get the information they are seeking.

Overall: Switching over from Reserve Anywhere to the cloud based version was wonderful! It is so easy to use and planning events takes minutes!

Vendor Response

by ReServe Interactive on September 02, 2016

Dear Leslie, We are so happy to hear that your conversion from ReServe Anywhere to ReServe Cloud went well! We are continually adding new enhancements to ReServe Cloud to add even more efficiency and productivity to your operations. Please don't hesitate to let us know if there are specific features or enhancements you would like to see. We take customer feedback seriously and work very hard to incorporate new requests into our development schedule. Thank you for your loyalty to ReServe Interactive. We look forward to a long partnership with you! Team ReServe

ReServe System

Jul 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How it keeps all the information together. It's a time saver, great customer service and so easy. It let's you do a Banquet Event Order in a matter of minutes. Love that it has a spell check feature.

Cons: Developing a record, it's a little hard

Vendor Response

by ReServe Interactive on September 02, 2016

Hi Amelia, Thank you so much for taking the time to review ReServe Cloud! It is wonderful to welcome you as a new customer to the ReServe Interactive family. It sounds like things are going well so far and we're happy to hear it. As you continue to work with ReServe Cloud, if you find that a small product enhancement or new feature would improve the quality or efficiency of your work, please don't hesitate to let us know. We track all customer change requests and review them regularly when planning new development releases. It is our goal to continually improve ReServe Cloud so it remains a vital tool for your success. Best Regards, Team ReServe

Reserve review

Jul 27, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Able to access anywhere

Overall: Love the software and the added
Updates
The easy accessibility and information storage
Support are very helpful !
And Keith is great to work with !

Vendor Response

by ReServe Interactive on August 25, 2016

Hi MaryAnn, Thank you for taking the time to share your thoughts on the ReServe Cloud solution. We appreciate your feedback, and are pleased you are finding success with the system. Be sure to let us know if you need anything. Kind regards, Team ReServe

Canoe Brook Country Club

Jul 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud Based, Unlimited Users & User-Friendly

Cons: Calendar Exports to Excel Format... TERRIBLE!

Overall: It's taken a Club who used a GIANT red book to book events into the next generation. Everyone on property has access to the system and at any given point they can see what is going on at the club.

Recommendations to other buyers: Please have the integration with Social Tables ASAP!

Vendor Response

by ReServe Interactive on August 25, 2016

HI Taylor, Thank you for taking the time to share your thoughts on ReServe! While you might all miss the Big Red Book, hopefully you are finding the system to be a better option. Be sure to let us know if you need anything. Kindest regards! Team ReServe

Epic Sales Management Tool

Jun 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: These ease of use and speed of training was the number one thing that got our attention. We were up and running within 30 days of having the data ready to load. Our team went from an archaic system to state of the art in less than 30 days. The other amazing thing about this software is that generational gaps simply do not exist. People of all ages and computer savvy successfully use the system everyday. Of course you have people who adopt things faster but we have not had anyone say this is too advanced or it is difficult for our more veteran sales people to use. Finally, The ability for the software to be customized to each person while still operating under the basic structure of what we want them to do is simply amazing!!! Having someone be able to tweak something that allows their brain to process things a certain way while still having us be able to monitor and track things at a global level is something other software can't do or can't do as well and with such ease...

Cons: If there was any flaw it would be that people can access it from anywhere with their user name and password. If you have hourly employees they can access it off the clock unless you have the steps in place to limit the access. I can't even really say that is a flaw because they have a solution for it you just have to remember to set the limits on people access if you want that to be the case.

Overall: I have been working with Mike and Reserve now for almost 10 years and with all three of the companies I have been in a sales leadership role with. 5 years ago when I came to American Golf as the Vice President of Sales and Marketing for one of the largest Golf Management companies in the world, One of the first orders of business I had was to bring Mike and his team in. We needed to replace our aging, clunky, and hard to use CRM System and Reserve was literally the first thing I said to our CEO we need to start figuring out a way to bring on board. There is no better team on the planet to work with, and we have placed this decision to bring Reserve into American Golf as one of the best decisions this organization has made in a very long time. I know we have a partner not a vendor and look forward to many years of success with Reserve as the backbone of our sales processes and functionality.

Recommendations to other buyers: You can buy software. You can buy system tools and websites. The one thing you cannot buy is integrity and trust. Mike Edmeyer is one of the most trustworthy and honest sales professionals i have ever seen in my two decades of sales and sales leadership. Of course he is backing the best CRM tool on the planet but you still have to sell it and support it with the two things you can never buy as a customer. Integrity and Trust. Reserve and Mike have both of those traits built into their very DNA. I feel so strongly about how effective this CRM system is that I would gladly take any phone call or reference request to help anyone understand how Reserve and Mike can help their sales organization. Give me a shout... 972 342 4186

Class Act and Best Event Software

Aug 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What a come back, these guys are amazing!
We got off to a shaky start but Reserve made it right.

We are a very busy caterer and ease of use and quick and organized data management is a must. Reserve software is exactly what we needed. It's very easy to use and robust in features.

Everyone at Reserve is a pleasure to work with and they know catering and events better than anyone else. They are always improving and we are always excited to hear about all the new features that are rolling out.

We have to please our customers by providing a consistent and memorable experience. Every single order must be great and we continue to grow everyday. There is no other partner we trust more then Reserve to help us achieve our goal.
Thank you Reserve!

Vendor Response

by ReServe Interactive on September 02, 2016

Hi Sam, Thank you so much for your endorsement of ReServe Cloud and our team! We appreciate your loyalty to us as we worked to address your concerns, providing the service and tools needed for you to be successful. We look forward to a long and fruitful partnership! Team ReServe