# CasePacer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CasePacer the right Law Practice Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152349/Case-Pacer/reviews --- CasePacer 4.7 (20) [View alternatives](https://www.capterra.com/p/152349/Case-Pacer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CasePacer Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John N. COO Legal Services Used the software for: 2+ years ### "Consistency, control and scalability" September 17, 2020 5.0 It's been terrific! Their team is very knowledgeable and responsive. Our lawyers are able to carry larger dockets with more control and fewer team members. Pros The software is smart. All of our processes are embedded into the workflows of the software. The ticklers point the way and make it impossible for the user to fail. Very efficient and gives you the confidence that comes with knowing everything is under control. Cons Change can be hard. Some people will resist letting go of the old way of doing things. It is worth it for the efficiency gains and peace of mind. Reason for choosing CasePacer The user friendliness of the system is superior and the intelligent workflows drastically reduce the possibility of errors. Review Source Response from CasePacer September 22, 2020 Thank you for the feedback! It was great to read Fireproof and really understand how Mike Morse Law Firm grew by committing to their processes and resources. It's a perfect example of what law firms can accomplish with the right people and the right tools. We appreciate working with your team and learning how to make our products even better! BL Brooks L. Lawyer Assistant Public Relations and Communications Used the software for: 1-2 years ### "There is no better than CasePacer!" May 11, 2026 5.0 CasePacer keeps my cases in order and my invoices in a separate location so that everything is clear and nothing is mixed up. I love the widespread. Pros Value for money is the main thing. Document management and client management are self explanatory. The ease of use and customer support is my favorite part of all! There are so many features and the invoicing is always correct with no glitches. Cons I don’t have any complaints about CasePacer and I’ve used it for 1 year so far. I think it’s one of the best software programs. Switched from [Casebook](https://www.capterra.com/p/200357/Casebook-Platform/) I loved the options that CasePacer has to offer and the price is much lower than other case software. Review Source DF Delaney F. Legal Assistant Law Practice Used the software for: 2+ years ### "Legal Software for All Sizes" August 11, 2020 4.0 Made tracking easy, work faster, and more beneficial for a team together. Pros The organization of the case file pages are easy and detailed. Cons Templates for document creation is a tough workaround to learn. Switched from [Filevine](https://www.capterra.com/p/140815/Filevine/) We started with casepacer, then moved to filevine, but came back to casepacer for ease of use and knowledgeable teams. Review Source Response from CasePacer August 18, 2020 Thank you for the very nice review! VH Valerie H. Accounting Specialist Legal Services Used the software for: 2+ years ### "Good program with even more improvements on the way " September 17, 2020 4.0 Overall it's been a positive experience, and it's a good product. Pros As a user, it's easy to navigate. If you use it properly and to it's full capacity, it helps to make sure you're not missing something important that could result in malpractice. I also know that the company cares about user experience, and is taking into account the feedback from their users as they're working on making a lot of new improvements. Cons It can be overwhelming if you turn on every workflow and "tickler" (to-do) that is available, but you can customize things/turn them on or off. It works fine, but there are so many upcoming improvements and it feels like it's taking a really long time. I wish there was more ability to customize things as an admin rather than waiting for the company to get back to you on certain things. Review Source Response from CasePacer September 22, 2020 Thank you for the review! We love how your team embraces the intelligent workflows and personalized them to match your process. We're very excited to continue rolling out features, from integrations with new partners to improved damage tracking. As always, we enjoy the feedback that helps us build a better product for plaintiff firms. Keep it coming, and thank you again! JG Justin G. Paralegal Legal Services Used the software for: 2+ years ### "Paralegal Review" July 18, 2024 5.0 Pros All the client cases being in one place and all the client cases have similar organization making it easier to review new case files. Cons There is no privacy amongst co-workers. Any co-worker can look at my cases and my documents. Review Source RF Roger F. Founder, Managing Attorney Legal Services Used the software for: 2+ years ### "Efficient, intuitive and Scaleable" September 7, 2020 5.0 Our firm has grown exponentially because of our ability to be more efficient and nimble. I was on the ground floor with Case Pacer. I participated on the attorney advisory committee to assist in developing the software. I have a COSI major from Brandeis University and have thoroughly enjoyed the process and journey. Case Pacer is a software for the attorney, to make them better counselors and advocates for their clients. Pros This organizes all users into the same game plan. The built in efficiencies allow the legal team to manage far more client cases than before. While this is hugely important, it cannot be overstated that cloud based, secure information management allows us to be paperless. No filing cabinets. No storage facilities or office space consumed and overwhelmed by paper. Know in a glance the status of a case, so taking phone calls is much easier and stress free. Cons Its primary draw back is being improved. Knowing what team members are doing with their time (especially if working remotely) can be challenging. New reporting that is being improved allows managers to see the work of the team. Also, if transitioning from a different case management platform, you may find integration less than seamless. But the effort in the transition is well worth it. Review Source Response from CasePacer September 15, 2020 Roger, thanks for the awesome review! We have been working hard to meet your expectations for the past 7 years and we have a better product for it. You and your team have been a joy to work with; we look forward to meeting with you again soon. RC Ronald C. Accounting Manager Legal Services Used the software for: 2+ years ### "The best practice management software for your law office" September 20, 2020 5.0 My experience with Case Pacer has been excellent. I highly recommend them to any law firm looking for the best practice management software available. Pros Case Pacer is a versatile product with much potential for expansion and customization. The development team takes great care to design a system and user interface that suits your specific needs. Their platform is continuously evolving as they look for new and better ways to improve. And given the high level of service you receive, their pricing becomes all the more agreeable. Cons The initial design and implementation of your system may seem daunting at first, but this concern is only the result of the many options they have to offer. Case Pacer's staff works with you every step of the way to make sure you have the best possible experience. Reason for choosing CasePacer In addition to its better pricing, we were excited by Case Pacer's innovative ideas for the future of their product. We also appreciated their ability and willingness to design an interface that was unique to our needs. Review Source Response from CasePacer September 23, 2020 Thanks for the great review and for helping us push the product forward! Your team's expertise and feedback have helped us improve CasePacer's existing accounting features - we even have brand new functionality in the works based on your insider knowledge! RB Regina B. Attorney Law Practice Used the software for: 2+ years ### "Lifesaving Software" November 10, 2021 5.0 We have had a fantastic experience with CasePacer. Using their tools, we were able to move over 4000 plaintiffs through a supplemental questionnaire in just three weeks with zero data entry by our team. The product is phenomenal. Pros I love that it allows us to manage large caseloads with a minimal staff. The team has worked with us on many customizations to allow us to respond quickly to court direction or unexpected requests. Cons We would love to have an e-signature integration and a broadcast communication tool to replace MailChimp. Reason for choosing CasePacer This product seemed to be the most flexible to allow customization for our particular needs. Review Source RJ Ryan J. CIO Legal Services Used the software for: 2+ years ### "Works well, fast and efficiently" September 29, 2020 5.0 Pros As a cloud based product, CasePacer has reduced the footprint of servers and services that we are required to maintain in house including various SQL servers and licensing, application servers and installations, and the dependencies and updates required to the applications deployed in the environment. Additionally it offers a WebDAV based workflow that allows the traditional "mapped letter drive" functionality that our userbase is familiar with AND a utility to place documents into this repository that allows the users to be more efficient with placing documents into the case file. Cons While the calendar built into CasePacer works well and is intuitive it does not currently sync with Outlook/Exchange. I hope this changes in the future with a Microsoft Graph API integration. Review Source Response from CasePacer January 20, 2021 Thank you Ryan for your response! It has always been a pleasure working with you and your team! AZ Alison Z. Legal Assistant Law Practice Used the software for: 2+ years ### "Works with clients to suit thier needs " September 11, 2020 4.0 Pros I feel that that integrated our needs as a firm and were able to communicate easily. Many changes were needed for our site as our firm handles thousands of cases at a time. Case Pacer implemented what changes they can and work with us on many projects. Cons Many of the features are on a global scale and cannot be adjusted but Case Pacer does creativly find alternatives to better suit the needs of the cases. Review Source Response from CasePacer September 17, 2020 Thank you for the review! We're very excited to incorporate upgrades and new features that are being developed after learning from your team. We appreciate the opportunity to work with you and improve our software to handle large volume dockets in the mass tort arena. Thanks again! JH JoAnn H. Legal Assistant Law Practice Used the software for: 2+ years ### "CasePacer Rocks" September 25, 2020 5.0 Pros I would say CasePacer is easy to use. It was easy to learn and support/training was great. Cons Cannot enter decimal amounts in PIP benefit screen. For instance, client drove 220.5 miles in August for appointments. You can only enter 220 or 221 miles. Life is not always exact! Review Source Response from CasePacer September 28, 2020 Thank you for the kind review! We're working on the damages revamp currently - can't wait to show you the enhancements to the PIP screens! SM Saundra M. Comptroller Law Practice Used the software for: 2+ years ### "Love CasePacer" August 11, 2020 5.0 Their customer service is really good and they have great training opportunities. We have had nothing but good experiences with CasePacer. Pros We have been using CasePacer for several years. It has streamlined our cases and is very easy to use. It is also very easy to train new people to use the software. Cons There are times that the HUB glitches and we are not able to access the client file. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/) Review Source Response from CasePacer August 18, 2020 Thank you for the positive review! It is great working with you! CH Cathy H. case intake manager Law Practice Used the software for: 2+ years ### "User friendly platform for case management" August 18, 2020 4.0 I enjoy using CP and like that it is web based Pros i like that i can access CP on my phone, wish is was more user friendly though Cons the mobile version could be better, would like to navigate through it easier Switched from [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/) wanted something with more features Review Source Response from CasePacer August 25, 2020 Thank you for using CasePacer! We'd love to hear your ideas for making CasePacer even easier to use on mobile devices, and assist with any customer support needs you have. Thank you again, looking forward to speaking with you! JR Julie R. Paralegal Manager Legal Services Used the software for: 2+ years ### "Access 24/7 every day & web-based" August 11, 2020 5.0 The Customer Success Team is great to work with and they respond quickly to our questions. \[SENSITIVE CONTENT HIDDEN\] who is the \[SENSITIVE CONTENT HIDDEN\], is extremely knowledgeable and highly responsive. She really cares about her customers and works to translate our business needs so that we have world-class technical solutions. Pros Case Pacer's ease of use and accessibility. The Layout/design is intuitive and the ability to forward emails internally to each case is a time saver. Cons Would like to be able to do ad-hoc reporting. Review Source Response from CasePacer August 18, 2020 Thank you for the nice words! We enjoy working with your firm. JL James L. Paralegal Law Practice Used the software for: 2+ years ### "CasePacer our office's latest software" September 22, 2020 5.0 Happier with this program than I was with the slow program we had prior Pros It is web based and you are able to access from any connected devise. Cons Document saving using CasePacer drop has problems Review Source Response from CasePacer September 25, 2020 It's been wonderful working with you, thanks for the nice review! JR Jami R. Client Service Manager Legal Services Used the software for: 2+ years ### "User Friendly " August 25, 2020 4.0 Great. Pros This system is very easy to navigate thru. Cons Case Search does not always which doesn't allow me to access cases quickly. Review Source Response from CasePacer September 16, 2020 Thank you for the nice review and for providing feedback to our design and UX team about search functions! We look forward to incorporating the enhanced search into CasePacer. DB Deborah B. Executive Assistant Law Practice Used the software for: 2+ years ### "Easy to use " September 3, 2020 5.0 Pros Case Pacer is easy to use with great functionality and features. Cons Initially had some calendar issues which have now been resolved. Review Source Response from CasePacer September 15, 2020 Thank you for the nice review! It is great having wonderful clients. Chris D. Editor Media Production Used the software for: 2+ years ### "So helpful" August 8, 2019 4.0 Pros It's wonderfully easy and helpful for me on a weekly basis. Cons Sometimes it's hard to navigate, but that's rare. Review Source Eakub S. Legal management software Legal Services Used the software for: Less than 6 months ### "This is a very good software, I highly recommend to use it." May 9, 2022 5.0 Pros Document management is very advanced in this software Cons Transform your law practice with software and tools built by legal professionals. Review Source VR Verified Reviewer Law Department- Litigation Clerk Management Consulting Used the software for: Less than 6 months ### "Making legal work easier for everyone" May 10, 2018 5.0 Pros The fact that its created by attorneys for attorneys. It helps and it is understanding because its made by people with the same knowledge Cons It can be a little slow at times when you do a large search. It would be better if it had another tool to help you customize your search Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.