# elevent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is elevent the right Ticketing solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152351/Elevent/reviews --- elevent 4.6 (7) [View alternatives](https://www.capterra.com/p/152351/Elevent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of elevent Ease of use 4.1 Customer Service 4.7 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Video Specialist Motion Pictures and Film Used the software for: 6-12 months ### "Elevate Your Event!" October 29, 2019 5.0 Overall, Elevent is a great program to use for film festivals and organizing other small events. Would recommend. Pros Elevent is sleek and user-friendly. It's modern, and not at all confusing to use. The simplicity and ease of navigation helped at our event tremendously. Cons I least like that because Elevent is so new, the support isn't that great. With time, I know that will change. Review Source CS Cindy S. Executive Director Entertainment Used the software for: 1-2 years ### "It's like having super-admin assistance, for our film festival--only better." April 9, 2018 5.0 Streamlining our ticketing, more advance ticket sales (with early bird discounts, too)--because it's so easy to use Pros Easy-to-access daily and overall sales for screenings, donations and more. We can also sell passes and 10-packs, offer discounts, encourage donations, send ticket confirmations and thank-yous. Also, there's no disconnect from our website. Cons Looking forward to having mobile ticketing (with notifications in text messages)this year! That's really all our folks asked for and do not yet have. Review Source JM Jenn M. Box Office Entertainment Used the software for: Less than 6 months ### "Still a pretty long way from ideal" August 22, 2019 3.0 It got the job done, but I'd sure like to see some improvements before I'd consider recommending it, especially with that mobile platform. We used a laptop when we could, but our ticketing station was a table outside, and laptop batteries don't last all day. Pros Used this as half the ticketing software for a film festival last weekend, because neither of the two services we used were quite what we needed. This one is pretty good with gathering customer data and sorting tix the right way - as long as you have a computer to use it on. Cons Terrible on mobile. There is no app, you just have to use the web page, and just trying to log in is horrible - sends you into a feedback loop where the page just infinitely reloads, UNLESS what you do is log in and THEN click a separate link we were able to find that loads the correct page. It logs you out every hour or so, so this process repeats many times throughout the day. Also, we weren't able to do rush (last minute) ticket sales using Elevent, only advance sales, so we had to use a whole different app for rush sales. Review Source GL Guy L. Festival Director Used the software for: Less than 6 months ### "We've just started using Elevent for our festival, and so far the process has been terrific. " April 12, 2018 4.0 Pros \- User-friendly interface makes setting up our ticket pages simple and fast. - Options for real-time reporting are head and shoulders above what we had with our previous ticketing system. - Completed ticket pages LOOK great - very attractive to our potential customers. - Options for collecting donations, memberships etc in 'one stop shopping' is a fantastic feature. Cons \- Fees are a bit higher than our previous supplier - mainly because our previous supplier had a non-profit rate for fees, while Elevent does not. - Because there are SO many options for customizing tickets, the learning curve for our team has been a bit higher than anticipated. - I don't like the fact that we have to rent Elevent scanners and can't just use our in-house devices to scan tickets. Review Source JL Judith L. Festival Director Motion Pictures and Film Used the software for: 1-2 years ### "Generally a great experience, but they still need to do a few things to make it easier to use. " April 12, 2018 5.0 Pros It captures a lot of data which helps us know the customers. They also have great customer support and are very responsive to our requests and suggestions. Cons Our customers complain that it's too complicated to use and requests too much information about them. Review Source DM Daniel M. Vice President of Marketing Food & Beverages Used the software for: 6-12 months ### "Convenient and easy to use" March 7, 2018 5.0 Easy to use. Meets all my needs. Pros It is just a clean and convenient way to purchase tickets. Simple and safe. Keeps me up to date on other events I may be interested in. Review Source PQ Peter Q. Festival Manager Used the software for: 6-12 months ### "Great platform, perfect for film festivals." April 5, 2018 5.0 Allowed us to move to scanning at venues, better website integration, easier customer experience, on-site box office. Pros Ease of use, modern design. Plenty of features and continually offering new features and improvements. They 'get' film festivals. Friendly team to work with. Cons Need more report options and customized reports. Backed by a relatively small team so some of the support documentation is lacking. Pricing is in the mid-range compared to other options we looked at (but the trade off is more features). Review Source Similar Products Featured