Document Control

5 / 5 15 reviews

Who Uses This Software?

Laboratories of all sizes and specialties, including: clinical labs, reference labs, genetics labs, molecular labs, public health labs, start-up labs, and more. Customize features for the perfect fit.


Average Ratings

15 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $625.00/year
    See pricing details
  • Pricing Details
    Tiered pricing based upon total laboratory user size.
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • MediaLab
  • www.medialabinc.net/
  • Founded 1995
  • United States

About Document Control

Take control of your laboratory's documents and procedure manuals. Help meet CAP, CLIA, Joint Commission, FDA, EPA, ISO 15189 regs. Document Control manages your laboratory's policies and procedures in an easy-to-use online system. Provide your employees with the most up-to-date copies of policies and procedures relevant to their job description in an easy-to-use online system. Document Control prompts the right people to take action at the right time to keep your laboratory in compliance.


Document Control Features

  • Audit Trail
  • Data Analysis Auditing
  • Data Security
  • EMR Interface
  • Fax Management
  • Lab Instrument Interface
  • Multi-Location Printing
  • Online Instrumentation
  • Physician Test Panels
  • Procedure-Based Billing
  • Sample Tracking

Document Control Reviews Recently Reviewed!

Document control with MediaLab has really helped improve life in our lab.

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product is very easy to use. The ability to assign users to groups and groups to manuals has made it easier to keep up with performing employee sign-off.

Cons: Sometimes if you are adding additional approvers to a document, there is a bug that sometimes inhibits the user being added to sign from seeing the correct version.

Easy to setup the system and lab centric

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Allows integration with other application such as Inspection proof. CLIA and CAP compliance. Allows labs with minimal resources to manage with ease.

Cons: Document collaboration process can be improved. It's nice to have track changes during approval to easily see changes from previous version. It then requires a minor revision before document is effective to accept the changes.

I utilize MediaLab's Document Control software at my laboratory to ensure compliance with CAP regs.

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use and comprehensive approach it takes to document control makes the software easy to use and easy to stay in compliance. We also use its sign off features for our off-site Laboratory Director to sign and approve documents quickly.

Cons: I wish the software allowed digital signatures to be applied to uploaded documents rather than just the summary sheet.

Overall: It ensures compliance with industry standard practices and regulations.

Document Control is so easy to use!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MediaLab's Document Control is very intuitive. Within one month of being on the job I was able to to completely rebuild our manual structure on my own.

Cons: There are a few features I have wished for that are not currently available in Document Control that I hope will be in the near future. However, MediaLab support is very helpful in providing what I need if certain features are not available.

Vendor Response

by MediaLab on November 09, 2017

Thank you for the great feedback, Kristen! Feel free to contact me about the features you'd like to see!

Best program out there!

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, lets you customize permissions for all users.
MediaLab staff makes it easy to work with, always very helpful and they always respond as quickly as possible. I would not use any other program to "control" my documents.

Vendor Response

by MediaLab on November 09, 2017

Thank you, Leslie! We truly enjoy working with CPL!

Media Lab always helpful and responsiveness is great when I have questions.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy of use, robust, inexpensive, customer support is top notch. So many features have been added over the years at the request of the customer to make functionality even better!

Cons: Downloading documents for editing and then remembering to re-upload them. Linking only in body of document they were uploaded with them.

Very Happy!!

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to really control our document library - both the documents and the users. Very user friendly.

Cons: That it logs me out so frequently - I stay on all day, and get logged out after too short of a time.

This software has made my life much easier than it was before we purchased it.

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automatic tracking of approvals, periodic review, staff assignments. Email and to-do list reminders. Ease of use.

Cons: Sometimes I outsmart myself by getting too fancy, e.g. use of labels or other alternate approval functions.

Overall: Ease of tracking procedures from start to finish.

MediaLab is very willing to help and work with you

May 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to put documents and CE in the hands of staff easily. Ability to track documents, staff CE use.

Cons: I wish there were more written down loadable user manuals with sections for the various user levels. Some training records on basic use for staff would also be helpful so we could get up and running quicker.

Overall: Staff wanted more CE opportunites
Ability for standardized controlled SOPs.

Setting up document control was a challenging experience, however one well worth it.

May 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features and functionality meets all our needs for document management. It's obvious a lot of thought went into programing this software, very impressive. Also, MediaLab's customer service is exceptional. All the customer service personnel are very knowledgeable and patient when addressing our troubleshooting needs.

Cons: Although the functionality is stellar, sometimes I feel there are too many ways to accomplish a single task.

Overall: It has made managing our laboratory documents seamless and paperless!

Very satisfied user!

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: You really can't make a mistake in using the system. I particularly like that you can assign users to review the documents and track their usage. Also, it's very easy to send comments back and for to users, for example if a change is requested or a typo is noted. We have staff that are not the best at using computers and this program has been very easy for them to use.
We feel that for the first time that our documents are usable, accurate and great tool to train our staff to.

Cons: No Cons at all. Just recommend taking the time to write and format your documents prior to checking them into the system. This will make the process much smoother.

Overall: I have used several Document Management systems. This is by far the easiest to use. I meets all our regulatory requirements. The support in both setting up the system and ongoing has been wonderful. Any requests have been quickly dealt with. Also, they are very open to suggested changes. We have been so pleased with the Document Management system and are now adding on additional programs, such as Compass and Inspection Proof

The software is very intuitive and the customer service is extremely responsive to suggestions.

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Began using this software ~4 years ago and gave input for enhancements that were quickly implemented. Have implemented 8 facilities and have received nothing but kudos on the ease of use and intuitive functionality. When issues occur, the customer service is extremely responsive.

Excellent document management program, superb support staff.

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We purchased this program last year to help us manage our Document Control program in our lab. This program and the MediaLab staff helped us restore order from chaos.

This software is very user-friendly!

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I appreciate how user-friendly the MediaLab software is. It serves a range of employees from entry level to Pathologists. It's great for tracking employee compliance as it applies to review new/edits to policies and procedures. With the software, it is also very easy to upload new procedures, edit existing procedures and categorize procedures by type in "submanuals". I appreciate how the software tracks the original upload dates of policies, procedures and forms and then sends email reminders as the next review date approaches. The MediaLab software is versatile enough to allow us to also use it to track research proposal approvals, as well. Overall, I have had excellent experience with the software as well as the customer service team at MediaLab!

Vendor Response

by MediaLab on June 08, 2016

Thank you, Carla. Your team is a pleasure to work with. - MediaLab

Integrating MediaLab into our laboratory.

Jun 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We made the decision to switch to an online procedure manual several years ago in an effort to decrease paper, increase reliability and improve documentation of supervisor review and employee familiarity with our procedures. We have been able to accomplish all this. WE also like the way the system links into MediaLab's Inspection Proof module. This makes preparation for our College of American Pathologist inspections a snap.

Customer support is outstanding, with almost instantaneous responses to my questions.

Vendor Response

by MediaLab on June 08, 2016

Thank you, Dr. Raff. We appreciate your thoughtful review and mention of InspectionProof!