Best For

Healthcare facilities including laboratories, entire hospitals, clinics, physician's offices, and more.

Product Details

Cloud-Based Document Control Solution for Hospitals: MediaLab meets your compliance and security requirements, saves time and energy, and manages your entire document lifecycle - all with paperless documentation. Employees access applicable documents effortlessly, reducing wasted time searching for policies & procedures. Attestations of understanding are collected and stored with rapid retrieval during audits.

Contact Details

MediaLab

https://www.medialabinc.net/

Founded in 1995

Located in United States

Starting Price

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Laboratory Document Control Features

Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Indexing
Document Retention
Electronic Signature
File Recovery
File Type Conversion
Offline Access
Optical Character Recognition
Version Control
Archiving & Retention
Automated Routing
Change Management
Compliance Management
Electronic Signature
Escalation Management
Periodic Review
Version Control
Data Analysis Auditing
Data Security
EMR Interface
Fax Management
Lab Instrument Interface
Multi-Location Printing
Online Instrumentation
Physician Test Panels
Procedure-Based Billing
Sample Tracking

Laboratory Document Control Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

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Showing 50 of 121 reviews

Showing Most Helpful

Showing 50 of 121 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Zane A.
Chief, Hematology Lab Section
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 9, 2018

“Easy, Practical and Customizable Electronic Document Management System at a Great Value”

OverallWe have been transitioning from an older system using word documents kept in a secure drive. MediaLab has offered the ability to collaborate on document revisions, securely track document changes, and feel more assured that only the most current version of each document is in use. We can also see at-a-glance what documents exist as approved, in-review or needing update and can see usage reports to know which are most valuable. Feedback from custom quiz success rates allows us to improve how documents (or quizzes) are written. The system also allows for remote access, which is essential to making it available wherever you are that has internet connectivity.
ProsMediaLab is an easy-to-learn and robust, yet simple-to-use and maintain electronic document management system. It simplifies the document control process and allows users a variety of paths to manage their laboratory documents, including policies, processes and procedures, forms references and much more. The user interface is intuitive, and allows users to quickly access the information that they need through searchable documents. The software keeps track of previous document versions and actions, optionally allows the printing of controlled copies and makes document approval and review a snap. There is also an option to generate customizable quizzes that can be used to verify personnel have read the salient points of each new or revised document and this can double in its use as a part of competency assessment. Site management is also intuitive and comes with extensive accessible help for those with minimal background in website management. The downloadable back-ups are invaluable. The customer service has been outstanding! If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product.
ConsNothing! If I had one wish for this product, it would be to expand its functionality with portable tablet devices. That could make it even easier to keep at the testing bench.
Reviewer Source 
Source: Capterra
November 9, 2018
Christine M.
Sr QA Specialist
Medical Devices, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 22, 2018

“MediaLab is easy to use & contacting MediaLab personnel is simple. It lacks additional functionality”

OverallBenefits include ability to easily pull reports, make changes quickly, assign training and enter documents for training without problems, and navigating the system with ease. However, because we are using the system for training only, it has its limitations.
ProsNote: Our company uses MediaLab for training only, not document control - Easy navigation of system (straightforward on how to train on documents) - Easy to input information (personnel information, documents) - Customer response is quick - Having the functionality to assign Group Supervisors and assign special employee signoffs - Great traceability within the system (change history for users and for permission changes)
ConsNote: Our company uses MediaLab for training only, not document control - Unable to customize reports (would like to pull reports within specific dates (not full list), list of personnel with their assigned manuals) -Unable to customize due dates for Performing Employee signoff (we have different requirements for PE - Assigned dates are incorrect (since we are using the software for training only, it has been problematic that when a document with a minor revision is signed off, the assigned date is changed to the signoff date - our metrics for training compliance is signoff date minus assigned date so we have inaccuracies in our data)
Reviewer Source 
Source: Capterra
May 22, 2018
Kris A.
Quality Manager
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 10, 2016

“Very satisfied user!”

OverallI have used several Document Management systems. This is by far the easiest to use. I meets all our regulatory requirements. The support in both setting up the system and ongoing has been wonderful. Any requests have been quickly dealt with. Also, they are very open to suggested changes. We have been so pleased with the Document Management system and are now adding on additional programs, such as Compass and Inspection Proof
ProsYou really can't make a mistake in using the system. I particularly like that you can assign users to review the documents and track their usage. Also, it's very easy to send comments back and for to users, for example if a change is requested or a typo is noted. We have staff that are not the best at using computers and this program has been very easy for them to use. We feel that for the first time that our documents are usable, accurate and great tool to train our staff to.
ConsNo Cons at all. Just recommend taking the time to write and format your documents prior to checking them into the system. This will make the process much smoother.
Source: Capterra
June 10, 2016
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Heather F.
Quality Assurance Manager
Biotechnology, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2018

“We are a small to medium business, and this solution fits our needs perfectly.”

OverallMediaLab Document Control allows EyeKor the flexibility it needs for reviewing, approving, assigning, tracking, approving controlled documents. It fits seamlessly within our existing systems.
ProsThis is an affordable, versatile solution, that aids in keeping all training documentation in compliance. EyeKor uses it to approve training documentation, SOPs, and manage project specific training. It manages all sizes of groups that needs training with easy and the needed flexibility for our company.
ConsSometimes there are too many ways to do things, or options to do things are buried too deep. I do not like that I can not require training on minor versions of documents. Many documents I receive externally, I cannot determine how they number, and then numbering on the document does not match the MediaLab number.
Reviewer Source 
Source: Capterra
May 22, 2018
David K.
Laboratory Director
Health, Wellness and Fitness, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2018

“MediaLab has been transformative. It has enabled me to better oversee document control.”

OverallBefore using MediaLab we struggled constantly to manage the hundreds of policies and procedures in our lab. MediaLab has allowed me as the laboratory director to more easily review, edit, and approve all documents. It has also allowed me create more consistent documents in terms of formatting across all areas of the lab. Instead of using copies of copies of copies of forms or worksheets, we now have these in MediaLab, so there is no excuse not to have professional-appearing forms at all times.
ProsEase of use with regard to using Microsoft Word to create and edit procedures and policies. Customer service has also been exceptional.
ConsThere are some features I would like to see added, e.g., intradocument hyperlinks and the ability for me as a director to more easily convert from minor revision to major revision.
Reviewer Source 
Source: Capterra
May 22, 2018
Amer A.
Assistant Director
Hospital & Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 9, 2018

“Great document control software; easy to use”

OverallOverall, MediaLab LDC has been GREAT! We went from using an extremely buggy and unreliable SharePoint document control system to one that is seamless to use with excellent tracking capabilities, easy to upload, update and manage laboratory and personnel documents. Would highly recommend MediaLab to any laboratory especially accredited facilities.
ProsIt's easy to use and provides excellent reporting functions. Updating and uploading documents is seamless and tracking functionality is second to none.
ConsReceive too many emails from database which leads to ignoring of important messages. Some aspects are not as easy to use as others and this is true of the personnel documentation section.
Reviewer Source 
Source: Capterra
November 9, 2018
Jennifer T.
Director, Technical Operations & Scientific Affair
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 29, 2018

“This is the best document control system that I have ever used for a laboratory.”

OverallThis product simplified the review and approval process, and made true document control a reality.
ProsTracking of revisions and approvals is simplified by far. You can always look up retired documents for retrospective review, changes are tracked and highlighted for quick review, as are all levels of review and approvals. It's easy to get to one's to do list, and the system can be set up to send emails when there are actions for you to take.
ConsCan't think of anything that I don't like. The vendor is responsive to requests for changes. When we have asked for changes, they have been implemented in a fairly quick timeline.
Reviewer Source 
Source: Capterra
May 29, 2018
Avatar Image
Bertrand B.
Laboratory Manager
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2018

“MediaLab is a great product for document control, it can be cumbersome to move around the documents.”

Overallinspection proofing for all of our inspections as well as the ability to hold and maintain numerous policies and procedures.
ProsI like that the software is able to maintain the hundreds of policies and procedures our hospital laboratory has to maintain. One of the best features is the CAP Inspection readiness, this has often kept us in line with what our inspectors are looking for.
ConsI dislike the clunkiness of the software, it can be cumbersome to move procedures around manuals, its difficult to remove from one manual and place in another. Linking procedures is often difficult and some times time consuming as well.
Reviewer Source 
Source: Capterra
May 23, 2018
Delanda B.
Human Resource Associate
Medical Practice, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 22, 2018

“Overall the experience with MediaLab have been very informative ”

OverallThe experience has been great.We use the software on a daily basis. The software helps streamline the workflow of the organization and it keeps our documents in a centralized location. Employees are able to use the current version of each document. Assigning documents by groups and individual employees is also a great benefit of this system. Being able to assign compency test so Scientists and other staff members can stay informed and current is also a great benefit.
ProsOverall, I like the system. I enjoy assigning users to review important documents. I like the assessment field and continuing education. The system helps our company with retrieving and maintaining documents.
ConsToo many screens and it is not easy to toggle back and forth. The Help menu is also hard to get the information that you are researching.
Reviewer Source 
Source: Capterra
May 22, 2018
Rezvaneh P.
Quality/ AP Manager
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 16, 2018

“Medialab Document Control”

OverallI am saving a lot of time using document control. By using Medialab document control feature, I know that my employees sign off on all documents as soon as they are approved and I can keep records of their activities. Also, the fee is comparable to other software out there.
ProsIt is user friendly at most parts. Easy to upload documents and start approval process. Easy for biennial review. Reminders for different due dates helps employees. Helps getting ready for inspection via inspection proof.
ConsGiving permissions to employees and group of employees have been a challenge for me. Also, I have problem giving permission to the Managers for biennial review of their department procedure manual.
Reviewer Source 
Source: Capterra
November 16, 2018
Terri P.
Microbiology/Phlebotomy Supervisor
Hospital & Health Care, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 16, 2018

“LOVE Media lab!”

OverallAll around excellent experience with Media Lab.
ProsReally easy to maintain compliance to CAP Document Control standards. Easy to use, track, generate reports, make assignments, etc, and would highly recommend to any laboratory without electronic Document Control!
ConsThe front end uploading of all SOPs took a bit of time, but once the manuals are organized, it makes maintenance and compliance a breeze. They also offer "Inspection Proof" which is a MUST HAVE for any lab inspected by CAP.
Reviewer Source 
Source: Capterra
November 16, 2018
Chris B.
Project Leader
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 25, 2018

“Good for the Price”

OverallFor us it solved the day to day grind of so much work on paper. One person was responsible for thousands of documents and the changes, so things would fall behind or get lost. We may still fall behind but it is due to lack of time to properly review a document and wanting to wait until we have enough time and can give it some thought.
ProsIt was easy to upload existing documents and treat them just like a manual on paper.
ConsIt can get complicated making workflows and dealing with Divisions. The sharing of documents can be confusing.
Reviewer Source 
Source: Capterra
September 25, 2018
Reid H.
Histology Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 23, 2018

“MediaLab is great for document control, continuing education, and readiness for inspections!”

ProsFor the money, you can't beat MediaLab! I like that it was developed by lab professionals instead of some
ConsI don't like the limitations with other browsers. You pretty much have to use IE for best results I don't like the way they handle customer support. I prefer talking with someone on the phone over email. I don't care for the way you cant just click on a line on a document; It is an image. If you want to click on the actual document, you have to download it for editing.
Reviewer Source 
Source: Capterra
May 23, 2018
Samantha B.
Director of Microbiology
Biotechnology, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 9, 2018

“Makes document control easy”

OverallThe system has been easy for the staff to learn and controlled permissions provide document security. I also like the fact that all your company SOPs and worksheets are in one place!
ProsAbility to organize the documents for easy retrieval by staff. Also the ability to keep up with timely review of documents so as to maintain compliance.
ConsSometimes hard to find how to control permissions and access. Can usually find it, but sometimes takes a while to get it right.
Reviewer Source 
Source: Capterra
November 9, 2018
Kathy H.
Manager
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 29, 2018

“Media Lab has worked out well for our needs.”

OverallWe are required to have document control and this serves our needs very well.
ProsIt is easy to download, revise and upload procedures. Inspection Proof is an enormous help with our inspections. We can just sit the inspectors down with a computer and this covers most our inspection because it is very easy for them to go through their checklist from there.
ConsSometimes the help tips do not cover what I need to know, even though it seems to me that it should be there.
Reviewer Source 
Source: Capterra
May 29, 2018
Roland F.
Supervisor/Education Coordinator
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
May 24, 2018

“I use the software extensively to train our students and CLS staff”

ProsThe courses offered are comprehensive and excellent quality. We are a teaching hospital and we train CLS students in our laboratory, the ability to create our own custom courses thru Coursebuilder is a great tool for teaching.
ConsWebsite navigation is not intuitive. It takes familiarity with the software to find information. We use Document Control for our procedures and it is not that easy to search a topic or procedure. Layout is confusing sometimes.
Reviewer Source 
Source: Capterra
May 24, 2018
James W.
Director, Laboratory
Hospital & Health Care, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2018

“I do several sections, Safety, Point of Care and sign off of Dept manual/doc for the entire system”

OverallAn entire easy to use document control systems that simplifies the process and makes usable.
ProsHow simple it is to update a policy and get it sign off. Reminders for updates. Minor vs major revision to help speed up the review process. Easy access to documents and manuals. Validation of sign offs by pathologists and reviewers
ConsToo many Staff notifications for policy review - however part of that is due to staff not reviewing when they should
Reviewer Source 
Source: Capterra
May 22, 2018
Verified Reviewer
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 7, 2017

“I utilize MediaLab's Document Control software at my laboratory to ensure compliance with CAP regs.”

OverallIt ensures compliance with industry standard practices and regulations.
ProsThe ease of use and comprehensive approach it takes to document control makes the software easy to use and easy to stay in compliance. We also use its sign off features for our off-site Laboratory Director to sign and approve documents quickly.
ConsI wish the software allowed digital signatures to be applied to uploaded documents rather than just the summary sheet.
Reviewer Source 
Source: Capterra
November 7, 2017
Avatar Image
Lee S.
Laboratory Director
Hospital & Health Care, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 9, 2018

“5 x implementer of MediaLab in the US”

OverallI have nothing but superb interactions and an even better experience with Medialab
ProsMedialab Inc. is a robust and easy to implement product that helps immensely with compliance and competency. It has become an invaluable tool in the labs I have managed.
ConsThe only down fall is the like of a fully functional mobile app, this would help in the transition to tablets or ipads in the lab.
Reviewer Source 
Source: Capterra
November 9, 2018
Paige T.
Director of Regulatory Affairs
Hospital & Health Care, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 9, 2018

“Medical Laboratory Document Control Software Review”

OverallWe are better standardized across our system and we feel confident that we have a software that fulfills the requirements to maintain document control across our organization.
ProsIt is very easy to use and allows you to set up electronic versions of manuals and sub-manuals to mimic what you previously had in printed versions. The tracking and auditing functions ease the burden of capturing and documenting associate compliance with reading SOPs. Customer Service is responsive and helpful whenever you have a question or realize you may have set permissions or workflows up incorrectly.
ConsThe user training needs beefed up. There are items that are missing or vague in the help center offerings. Specifically, we have managers that oversee multiple divisions, and it was not clear how or if to add them to groups in each division. Instructions for sharing of documents out to divisions was also a bit vague.
Reviewer Source 
Source: Capterra
November 9, 2018
Meredith H.
Compliance
Biotechnology, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 6, 2018

“Great way to stay organized”

OverallWe are readying for a CAP inspection and this tool has helped tremendously to keep us organized.
ProsThe best thing about this software is having one place for all of your documents, and an easy way to track who has read them. I like that you can restrict printing so there are no unauthorized copies floating around the business.
ConsI find some of the interface a little challenging to use - like the home page isn't totally intuitive. I end up using the search functions more than I normally would because things aren't laid out in a way that makes them easy to find.
Reviewer Source 
Source: Capterra
September 6, 2018
Terry W.
Blood Bank Section Head
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 30, 2018

“Very useful once you figure it out.”

OverallI really gives new employees easy access to procedures.
ProsGreat for inspections and documentation. We allow inspectors to look at the manuals. Inspection proof is also a very good product. It minimizes the time they have to search for documents.
ConsNot the easiest software to navigate. The learning curve in my case was not to steep! Some changes to the icons might be helpful especially for us old dudes.....
Reviewer Source 
Source: Capterra
May 30, 2018
Angela M.
Manager, Lab Quality, Safety, Document Control
Hospital & Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 29, 2018

“Media Lab is very user friendly”

OverallWe use the document control, continuing education, and inspection proof
ProsI like that it has a variety of functionality (i.e. document control, continuing education, competency, inspection proof).
ConsWe are a healthcare system and some of the functionality with the document control process does not lend itself easily to a system approach. Multiple facilities with multiple medical directors with the same policies.
Reviewer Source 
Source: Capterra
May 29, 2018
Kendra M.
Mgr Lab QA and RM
Hospital & Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 24, 2018

“Makes meeting CAP standards easy”

Overalleasier CAP inspections
ProsAbility to manage all lab documents, obtain electronic approvals, obtain electronic employee sign offs, maintain archived/retired documents, reminder for overdue policies, streamlines process for managing p/p for larger multi-hospital system
Consit's not interfaced with out HR solution to sync passwords and usernames with what is used for all other systems we use.
Reviewer Source 
Source: Capterra
May 24, 2018
Rose F.
Med Tech QA and Billing
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2018

“Find it very useful to keep track of documents and meet regulatory requirements for timely reviews.”

OverallEasy way to track documents
ProsEasily accessible at the bench. space is limited in our lab, so being able to keep documents electronically is a big plus. Especially in Chemistry - no large unwieldy binders to keep on the bench. Also like the feature that requires staff to sign off on procedures when they are updated. It holds them accountable for changes, and is useful in coaching or disciplinary opportunities since you can point out that they signed off, and are thus responsible for knowing where to find information.
ConsSomewhat time consuming to set up, but once set up its pretty easy to maintain. Would be nice if the uncontrolled copies had a expiration date of 24 hrs on them. Would keep people from hoarding them.
Reviewer Source 
Source: Capterra
May 22, 2018
Lori W.
Chemistry Lead
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
2/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
May 22, 2018

“Use MediaLab for procedures and documents. ”

ProsI am still learning about it. I like that it is shared by so many places. Approvals can be done without passing documents. Once you get familiar it is easier to use. It puts all the documents in one place. I understand there is much more with continuing education that I have not learned yet.
ConsNot always sure what key words will pull up what I am looking for. Wish there were an index. The font is very small on my computer and I have problems choosing a manual or document at times. I am not sure why we have to approve procedures for everything including stuff we do not perform in our lab. I am not sure about a Help Center or phone call hot line. It would be nice to have something like that.
Reviewer Source 
Source: Capterra
May 22, 2018
Lauren V.
Specimen Processing Trainer
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
2/5
Customer Service
4/5
Features
2/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
May 24, 2018

“MediaLab is not very user friendly. It's known throughout the company as kind of a pain to use.”

ProsSoftware keeps SOPs and PRCs updated. I enjoy that I can edit my email settings and that I can add content and DOCLs to assignments.
ConsNot user friendly or intuitive, changes settings without alerting us often (switching people's permissions, etc), courses can get lost after creation. Reports are not always helpful to pull with courses that have multiple competencies/DOCLs associated with them (exporting the report in Excel does not show status of each portion of assignment, only how many activities have been completed)
Reviewer Source 
Source: Capterra
May 24, 2018
Anita C.
Quality Assurance
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
November 9, 2017

“Easy to setup the system and lab centric”

ProsAllows integration with other application such as Inspection proof. CLIA and CAP compliance. Allows labs with minimal resources to manage with ease.
ConsDocument collaboration process can be improved. It's nice to have track changes during approval to easily see changes from previous version. It then requires a minor revision before document is effective to accept the changes.
Reviewer Source 
Source: Capterra
November 9, 2017
Michael W.
Laboratory System Manager
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 9, 2018

“Lab Procedures and Policy Tracking made "EASY"”

OverallWith document control (if done correctly), our laboratory team can evaluate documents quickly and could identify concerns that could be used to improve the laboratory.
ProsWe enjoy the way it tracks and monitors the review and approval of documents. The flexibility of how documents can be organized. The ability to store all types of documents that could be useful for CAP Self-Inspections and CAP Inspections (Inspection Proof). We also like how the system can be used to collaborate between staff members on policies or procedures prior to sending them for approval.
ConsThe challenge was probably the initial setup. However, we were provided with good resources to help accomplish it.
Reviewer Source 
Source: Capterra
November 9, 2018
Tiffany H.
QSII
Hospital & Health Care, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 29, 2018

“Love MediaLab's Document Control!!”

ProsPrior to using MediaLab's Document Control we kept hard copies of procedures. ML's Document Control allowed us to go paperless and be able to access all of our documents online which is very convenient. It keeps track of pervious document versions which is nice too.
ConsSo far, no major issues with the software. There was a delay in hearing back from a representative to have questions answered. Once we did get in contact with someone they were very professional and supportive!
Reviewer Source 
Source: Capterra
May 29, 2018
Simone C.
Lab manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
May 24, 2018

“Great for inspections”

ProsThe inspection module for CAP inspections. It's great that we can answer all the checklist questions, link sops and supporting documents. Also it's great that we can upload the answer to previous inspections.
ConsProcess is time consuming, editing a document can take a while. Wish the emails for updating was better structured.
Reviewer Source 
Source: Capterra
May 24, 2018
Amber C.
Informatics Manager
Hospital & Health Care, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2018

“Great software; able to customize it almost any way you like.”

OverallAssists with managing polices & procedures. Helps out document control process become more standardized, streamlined, and paperless.
ProsUser-friendly features. The help menu on the side of the screen also helps a great deal. So easy to navigate we did not have to train staff.
ConsOnline text editors are glitchy. Advise using Word documents until text editor issues are resolved. Wish the CE Administration Module had a backup...Would like to move orientation and training into there but there is no backups performed on it.
Reviewer Source 
Source: Capterra
May 22, 2018
Cynthia G.
Administrative Assistant
Hospital & Health Care, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2018

“Document control has been very easy to use and helpful”

ProsI like most how easy and efficient the software is to use for controlling documents. I have easy access to all policies and procedures within the facility and eliminates a lot of paper documentation.
ConsI like least how notifications are delayed at times or repeated when activities have been made within the program such as approvals.
Reviewer Source 
Source: Capterra
May 22, 2018
Tracey J.
Manager, Quality Assurance
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 14, 2017

“Document control with MediaLab has really helped improve life in our lab.”

ProsThis product is very easy to use. The ability to assign users to groups and groups to manuals has made it easier to keep up with performing employee sign-off.
ConsSometimes if you are adding additional approvers to a document, there is a bug that sometimes inhibits the user being added to sign from seeing the correct version.
Reviewer Source 
Source: Capterra
November 14, 2017
Larry B.
BS, MT(ASCP) Lab QA and Compliance
Hospital & Health Care, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 5, 2017

“Setting up document control was a challenging experience, however one well worth it. ”

OverallIt has made managing our laboratory documents seamless and paperless!
ProsThe features and functionality meets all our needs for document management. It's obvious a lot of thought went into programing this software, very impressive. Also, MediaLab's customer service is exceptional. All the customer service personnel are very knowledgeable and patient when addressing our troubleshooting needs.
ConsAlthough the functionality is stellar, sometimes I feel there are too many ways to accomplish a single task.
Source: Capterra
May 5, 2017
Marla L.
Coordinator, Quality, Safety & Accreditation
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 22, 2018

“We are using Document Control, along with other MediaLab modules and it works well for our organizat”

ProsIt houses all of our policies in one convenient online place. We can use the Inspection Proof module to link to our policies easily. We also use the competency (Compass) module for our onboarding and competency assessment requirements. We import CAP checklists to use for our self and on site inspections.
ConsIt is quite robust and takes quite a bit of education to use. Our review process is quite lengthy and the to do section could use some revision.
Reviewer Source 
Source: Capterra
May 22, 2018
Crystal C.
POCC
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 22, 2018

“Easy”

Overalla one stop shop for all things competency
ProsVery easy system to use, customer support has helped tremendously. I appreciate the quick feedback when an issue has arisen.
ConsI really do not have any cons about the software. I guess I wish that you could bridge the gap between compass being used for POC and general lab.
Reviewer Source 
Source: Capterra
May 22, 2018
Danica H.
Education Admin
Medical Practice, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2018

“It is easy to use and navigate. There is a lot of white space which helps with finding functions. ”

OverallA program that finally has a quick turn around time for corrections in the standard operating procedures. It also, is very easy to load other attachments and only assign the attachments/supplements of a SOP to a group or individual.
ProsIt has many functions that are specific to lab use like Medical Directors review of documents and procedures.
ConsThe access to view other department/facilities menu has to be given instead of just having all document control items viewable to all locations.
Reviewer Source 
Source: Capterra
May 22, 2018
Bridget G.
Quality Assurance Analyst
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 22, 2018

“Great system! Very user friendly and intuitive.”

OverallMade my life 1 million times easier!
ProsVery easy to use and requires very little instruction for new users. Workflows are quick to set up and easy to follow. Applying quizzes for revision changes. Very easy to link related or dependent documents together.
ConsNo table of contents for large documents, would be nice to have a ToC that functioned as a navigator to jump to specific section in a document. Too many windows to click through for some options.
Reviewer Source 
Source: Capterra
May 22, 2018
Karen P.
Lab Educator
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 22, 2018

“We use Document Control and Compass. DC works great in conjunction with Compass for training”

ProsThe ability to share documents throughout the lab is useful. It is also a benefit to keep common documents (ie., meeting minutes for lab review)
ConsThe Help section is not as detailed as it could be. It can be frustrating to click on a help link a receive a message that the section is not completed.
Reviewer Source 
Source: Capterra
May 22, 2018
Leslie S.
QA ADMIN
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 11, 2018

“Do you like being organized?”

ProsPros: We have over 1000+ documents and MediaLab helps us stay in our CAP regulations. So many functions and the staff from MediaLab is always willing to help us out.
ConsCons: Sometimes MediaLab can run a little slow, I'm thinking when they have updates? Although, I'm in MediaLab everyday, all day.
Reviewer Source 
Source: Capterra
May 11, 2018
Richello d.
Sr Document Control Specialist
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 22, 2018

“The interface is fairly easy to use, and the response time is quick.”

ProsI find the search function to be incredibly accurate and helpful. Uploading new and revised documents is easy.
ConsLack of customization for reports. It would be nice if we were to be able to sort / rearrange the the document list when viewing user sign off for training.
Reviewer Source 
Source: Capterra
May 22, 2018
Leslie S.
Document Control Coordinator
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 7, 2017

“Best program out there!”

ProsEasy to use, lets you customize permissions for all users. MediaLab staff makes it easy to work with, always very helpful and they always respond as quickly as possible. I would not use any other program to "control" my documents.

Vendor Response

By MediaLab on November 9, 2017
Thank you, Leslie! We truly enjoy working with CPL!
Reviewer Source 
Source: Capterra
November 7, 2017
Michael K.
Lab Manager
Hospital & Health Care, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 16, 2019

“Great for getting CAP compliant”

OverallLearning curve is there, but unavoidable. Features are improving with user input. Great support team.
ProsProvides for getting all documents in order and retrievable. Support is great and solved problems. Inspection proof allowed us to get through last 2 inspections in great shape.
ConsInitial document entry and conversion from paper to electronic formats was a bit painful, though I expect unavoidable.
Reviewer Source 
Source: Capterra
April 16, 2019
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Deean J.
Analyst
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 16, 2018

“BEST THING EVER!”

OverallAs the site administrator for our laboratory, this has been the best thing ever to be able to organize and control all of our documents.
ProsEasy to use and understand. Employees find it easy, too.
ConsThere is nothing about this MediaLab Document control product I'm unhappy with.
Reviewer Source 
Source: Capterra
November 16, 2018
Jane M.
Clinical Laboratory Director
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 26, 2018

“MediaLab Review”

OverallExcellent experience
ProsIt is extremely easy to use and very cost effective. Easy to show that staff have reviewed since an email is sent to them each time a policy is edited.
ConsThere is not anything that I dislike about this software.
Reviewer Source 
Source: Capterra
September 26, 2018
Callie D.
Molecular Laboratory Technologist
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 24, 2018

“Makes document organization easy.”

Overallorganization and ease of use.
ProsThe ability for employees to sign off that they read documents, and the reports that are kept for that.
ConsThere are so many options, sometimes I feel like I am missing out on functionality I don't know about.
Reviewer Source 
Source: Capterra
May 24, 2018
Adrienne G.
Business Development Assistant
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 22, 2018

“This has been a really good tool for our small lab to become more organized and efficient.”

OverallGreater organizational efficiency and streamlined document control monitoring.
ProsI most enjoy the ability to automate document review. It makes what would otherwise be a time-consuming and confusing process something that we hardly have to think about once it's set up correctly.
ConsWhat I would like to see in this software is an easy-to-use section that reports on emails that have been sent out by the system. Sometimes I am only made aware of certain employees receiving too many emails after they tell me, and I wish there was a way to monitor the frequency within the administrator page for all employees.
Reviewer Source 
Source: Capterra
May 22, 2018
Karin I.
Manager Lab Services
Hospital & Health Care, 501-1000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 8, 2017

“This software has made my life much easier than it was before we purchased it. ”

OverallEase of tracking procedures from start to finish.
ProsAutomatic tracking of approvals, periodic review, staff assignments. Email and to-do list reminders. Ease of use.
ConsSometimes I outsmart myself by getting too fancy, e.g. use of labels or other alternate approval functions.
Source: Capterra
May 8, 2017
Hema O.
Director
Hospital & Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 9, 2018

“Best Software for Laboratory Documents”

OverallI would recommend all laboratories to have MediaLab as their document control software
ProsAutomated tracking and history keeping feature
ConsNothing really - It is excellent, except not having complete electronic manual on available on the site.
Reviewer Source 
Source: Capterra
November 9, 2018