# Document Control Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Document Control the right Document Control solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152366/Document-Control/reviews --- Document Control 4.4 (124) [View alternatives](https://www.capterra.com/p/152366/Document-Control/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Reviews of Document Control Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews CD Claudio D Digital MarketerTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “Availability of robust search engine features and customizable workflows.“ December 18, 2024 RK Rakib Hasan K Graduate Research AssistantElectrical/Electronic Manufacturing, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Do not have quality training videos so need to learn the use of this application on the own accord of users.“ July 6, 2022 RK Rakib Hasan K Graduate Research AssistantElectrical/Electronic Manufacturing, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Easy to use and very much customizable software for users.“ July 6, 2022 ## Showing most helpful reviews Showing 1-25 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Heather F. Quality Assurance Manager Biotechnology Used the software for: 2+ years ### "We are a small to medium business, and this solution fits our needs perfectly." May 22, 2018 4.0 MediaLab Document Control allows EyeKor the flexibility it needs for reviewing, approving, assigning, tracking, approving controlled documents. It fits seamlessly within our existing systems. Pros This is an affordable, versatile solution, that aids in keeping all training documentation in compliance. EyeKor uses it to approve training documentation, SOPs, and manage project specific training. It manages all sizes of groups that needs training with easy and the needed flexibility for our company. Cons Sometimes there are too many ways to do things, or options to do things are buried too deep. I do not like that I can not require training on minor versions of documents. Many documents I receive externally, I cannot determine how they number, and then numbering on the document does not match the MediaLab number. Review Source Bertrand B. Laboratory Manager Hospital & Health Care Used the software for: 2+ years ### "MediaLab is a great product for document control, it can be cumbersome to move around the documents." May 23, 2018 5.0 inspection proofing for all of our inspections as well as the ability to hold and maintain numerous policies and procedures. Pros I like that the software is able to maintain the hundreds of policies and procedures our hospital laboratory has to maintain. One of the best features is the CAP Inspection readiness, this has often kept us in line with what our inspectors are looking for. Cons I dislike the clunkiness of the software, it can be cumbersome to move procedures around manuals, its difficult to remove from one manual and place in another. Linking procedures is often difficult and some times time consuming as well. Review Source VR Verified Reviewer Quality Assurance Manager Research Used the software for: 1-2 years ### "Very good for basic document control needs" May 22, 2018 3.0 Pros Good pricing. Good entry level document control system. Easy to create accounts. easy to search for needed documents Cons Not very user friendly for assigning documents. Approval process cannot be customized. Geared towards use with blood banking and not GMP products. Not as many restrictions other Document control systems Review Source VR Verified Reviewer Director Of Laboratory Operations Hospital & Health Care Used the software for: 2+ years ### "I utilize MediaLab's Document Control software at my laboratory to ensure compliance with CAP regs." November 7, 2017 5.0 It ensures compliance with industry standard practices and regulations. Pros The ease of use and comprehensive approach it takes to document control makes the software easy to use and easy to stay in compliance. We also use its sign off features for our off-site Laboratory Director to sign and approve documents quickly. Cons I wish the software allowed digital signatures to be applied to uploaded documents rather than just the summary sheet. Review Source Lee S. Laboratory Director Hospital & Health Care Used the software for: 2+ years ### "5 x implementer of MediaLab in the US" November 9, 2018 4.0 I have nothing but superb interactions and an even better experience with Medialab Pros Medialab Inc. is a robust and easy to implement product that helps immensely with compliance and competency. It has become an invaluable tool in the labs I have managed. Cons The only down fall is the like of a fully functional mobile app, this would help in the transition to tablets or ipads in the lab. Review Source Deean J. Analyst Hospital & Health Care Used the software for: 2+ years ### "BEST THING EVER!" November 16, 2018 5.0 As the site administrator for our laboratory, this has been the best thing ever to be able to organize and control all of our documents. Pros Easy to use and understand. Employees find it easy, too. Cons There is nothing about this MediaLab Document control product I'm unhappy with. Review Source Theresa B. Director, Cytogenetics Laboratory Hospital & Health Care Used the software for: 6-12 months ### "My opinion on medialab experience" November 17, 2018 4.0 I have had good help from the company, but I think a couple of days with one of one together at your lab/site would be much more helpful for a small lab like I have. Pros I like that it is a good system for the price and aids in regulatory requirements for doc control Cons I am learning this system on my own and don't have a lot of time to devote to it and learn it all in one sitting. It is not as simple to set up as I thought it would be. Review Source Mary Alice K. Health Coach Training Specialist Used the software for: 6-12 months ### "Admin and create courses for health care company" May 24, 2018 5.0 one-stop administering of courses. Pros It is easy to create custom courses and assign courses to anyone, anywhere. I love the availability to reach our ambassadors via email to let them know they have new courses and have one place to admin their yearly competencies. Cons The sub-administrators have difficulty navigating admin functions, as they are assigned per course. Review Source VR Verified Reviewer Senior Managing Partner Used the software for: 2+ years ### "This has been a really cost-effective way to organize our lab and maintain compliance." May 22, 2018 4.0 This has helped us save an entire forest of trees. It has also improved tracking of our active documents in the lab. Pros Prompts to log in and review documents are very helpful. It's also great to be able to see who has accessed specific documents and for how long. Cons The UI feels really old and is very appealing. It is also not possible to approve items in bulk (as far as I can tell). Review Source VR Verified Reviewer HR Business Partner Hospital & Health Care Used the software for: 2+ years ### "This web based version makes it so easy to assign training to a remote workforce." May 24, 2018 5.0 Pros I especially like the feature to add our own company training programs and have it be easily assigned to employees. Cons We can only grant access to a specific number of employees. We often have to delete termed employees so we can grant access to new employees. When we do this we lose their training completion records. Review Source RF Roland F. Supervisor/Education Coordinator Used the software for: 2+ years ### "I use the software extensively to train our students and CLS staff" May 24, 2018 4.0 Pros The courses offered are comprehensive and excellent quality. We are a teaching hospital and we train CLS students in our laboratory, the ability to create our own custom courses thru Coursebuilder is a great tool for teaching. Cons Website navigation is not intuitive. It takes familiarity with the software to find information. We use Document Control for our procedures and it is not that easy to search a topic or procedure. Layout is confusing sometimes. Review Source SB Samantha B. Director of Microbiology Biotechnology Used the software for: 2+ years ### "Makes document control easy" November 9, 2018 5.0 The system has been easy for the staff to learn and controlled permissions provide document security. I also like the fact that all your company SOPs and worksheets are in one place! Pros Ability to organize the documents for easy retrieval by staff. Also the ability to keep up with timely review of documents so as to maintain compliance. Cons Sometimes hard to find how to control permissions and access. Can usually find it, but sometimes takes a while to get it right. Review Source Deean J. Analyst Hospital & Health Care Used the software for: 2+ years ### "Very Happy!!" May 8, 2017 5.0 Pros The ability to really control our document library - both the documents and the users. Very user friendly. Cons That it logs me out so frequently - I stay on all day, and get logged out after too short of a time. Review Source LW Lori W. Chemistry Lead Used the software for: 6-12 months ### "Use MediaLab for procedures and documents. " May 22, 2018 4.0 Pros I am still learning about it. I like that it is shared by so many places. Approvals can be done without passing documents. Once you get familiar it is easier to use. It puts all the documents in one place. I understand there is much more with continuing education that I have not learned yet. Cons Not always sure what key words will pull up what I am looking for. Wish there were an index. The font is very small on my computer and I have problems choosing a manual or document at times. I am not sure why we have to approve procedures for everything including stuff we do not perform in our lab. I am not sure about a Help Center or phone call hot line. It would be nice to have something like that. Review Source RF Rose F. Med Tech QA and Billing Used the software for: 2+ years ### "Find it very useful to keep track of documents and meet regulatory requirements for timely reviews." May 22, 2018 5.0 Easy way to track documents Pros Easily accessible at the bench. space is limited in our lab, so being able to keep documents electronically is a big plus. Especially in Chemistry - no large unwieldy binders to keep on the bench. Also like the feature that requires staff to sign off on procedures when they are updated. It holds them accountable for changes, and is useful in coaching or disciplinary opportunities since you can point out that they signed off, and are thus responsible for knowing where to find information. Cons Somewhat time consuming to set up, but once set up its pretty easy to maintain. Would be nice if the uncontrolled copies had a expiration date of 24 hrs on them. Would keep people from hoarding them. Review Source RS Randi S. Medical Technologist II Hospital & Health Care Used the software for: 2+ years ### "Overall has been useful/fairly simple to use but sometimes locating what you need is a bit difficult" May 23, 2018 4.0 Standardization of documents and good for preparation of inspections (JC, CAP etc..) Pros procedures organized easily searchable changes/signoffs easily tracked the quick links to things that are needed to be completed/addressed Cons as an admin it is difficult sometimes to find the task you need (print, assign, upload, ask for a sign off etc...) and you may not have access to a certain task and not realize it. it has been mentioned that the alerts are sometimes confusing to users about what exactly it is that needs to be completed. Review Source LB Larry B. BS, MT(ASCP) Lab QA and Compliance Hospital & Health Care Used the software for: 1-2 years ### "Setting up document control was a challenging experience, however one well worth it. " May 5, 2017 5.0 It has made managing our laboratory documents seamless and paperless! Pros The features and functionality meets all our needs for document management. It's obvious a lot of thought went into programing this software, very impressive. Also, MediaLab's customer service is exceptional. All the customer service personnel are very knowledgeable and patient when addressing our troubleshooting needs. Cons Although the functionality is stellar, sometimes I feel there are too many ways to accomplish a single task. Review Source TJ Tracey J. Manager, Quality Assurance Used the software for: 2+ years ### "Document control with MediaLab has really helped improve life in our lab." November 14, 2017 5.0 Pros This product is very easy to use. The ability to assign users to groups and groups to manuals has made it easier to keep up with performing employee sign-off. Cons Sometimes if you are adding additional approvers to a document, there is a bug that sometimes inhibits the user being added to sign from seeing the correct version. Review Source MW Michael W. Laboratory System Manager Hospital & Health Care Used the software for: 2+ years ### "Lab Procedures and Policy Tracking made "EASY"" November 9, 2018 5.0 With document control (if done correctly), our laboratory team can evaluate documents quickly and could identify concerns that could be used to improve the laboratory. Pros We enjoy the way it tracks and monitors the review and approval of documents. The flexibility of how documents can be organized. The ability to store all types of documents that could be useful for CAP Self-Inspections and CAP Inspections (Inspection Proof). We also like how the system can be used to collaborate between staff members on policies or procedures prior to sending them for approval. Cons The challenge was probably the initial setup. However, we were provided with good resources to help accomplish it. Review Source BG Bridget G. Quality Assurance Analyst Used the software for: 1-2 years ### "Great system! Very user friendly and intuitive." May 22, 2018 4.0 Made my life 1 million times easier! Pros Very easy to use and requires very little instruction for new users. Workflows are quick to set up and easy to follow. Applying quizzes for revision changes. Very easy to link related or dependent documents together. Cons No table of contents for large documents, would be nice to have a ToC that functioned as a navigator to jump to specific section in a document. Too many windows to click through for some options. Review Source LS Leslie S. Document Control Coordinator Used the software for: 2+ years ### "Best program out there!" November 7, 2017 5.0 Pros Easy to use, lets you customize permissions for all users. MediaLab staff makes it easy to work with, always very helpful and they always respond as quickly as possible. I would not use any other program to "control" my documents. Review Source Response from Vastian November 9, 2017 Thank you, Leslie! We truly enjoy working with CPL! AG Adrienne G. Business Development Assistant Used the software for: 2+ years ### "This has been a really good tool for our small lab to become more organized and efficient." May 22, 2018 4.0 Greater organizational efficiency and streamlined document control monitoring. Pros I most enjoy the ability to automate document review. It makes what would otherwise be a time-consuming and confusing process something that we hardly have to think about once it's set up correctly. Cons What I would like to see in this software is an easy-to-use section that reports on emails that have been sent out by the system. Sometimes I am only made aware of certain employees receiving too many emails after they tell me, and I wish there was a way to monitor the frequency within the administrator page for all employees. Review Source DL Devin L. Laboratory Manager Hospital & Health Care Used the software for: 1-2 years ### "This software has made our document control process so much more efficient" May 23, 2018 5.0 A uniform document control system across the laboratory Pros The ease of use and helpfulness of customer support. The email notifications help to keep you a track. I also like the reminder to update the paper version so that it always stays current. Cons Having to remember to assign groups, peer reviewers, admins, lab directors, for each manual. It's easy to miss a part that leads to problems. Review Source VR Verified Reviewer Lab Manager Biotechnology Used the software for: 2+ years ### "A standard almost everyone uses" November 9, 2018 5.0 One huge benefit is being able to manage our documents electronically. This is both convenient and secure especially when working remotely. Pros The software is a necessary standard that a lot of labs are using so it does what it is supposed to do. Cons The software layout is very old school and in need of a serious makeover. Review Source MT Molly T. Lab QI/Education Coordinator Hospital & Health Care Used the software for: 1-2 years ### "FeedbackCHW" November 9, 2018 4.0 Pros Ease of access, user friendly format, responsive customer service Cons Additional features that could be customizable (i.e., include manual name in your to-do list, ability to organize to-do items when you have multiple roles - approver, director, etc) Review Source Similar Products Featured ## Related categories [Document Management](https://www.capterra.com/document-management-software/)[Document Control](https://www.capterra.com/document-control-software/)[Medical Lab](https://www.capterra.com/medical-lab-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.