# Page 2 | Document Control Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Document Control the right Document Control solution for you? Explore 124 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152366/Document-Control/reviews --- Document Control 4.4 (124) [View alternatives](https://www.capterra.com/p/152366/Document-Control/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Page 2 - Reviews of Document Control ## Showing most helpful reviews Showing 26-50 of 124 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Claudio D. Digital Marketer Telecommunications Used the software for: 2+ years ### "Modern Lab software." December 18, 2024 5.0 Document Control software has enabled us to efficiently manage lab procedures and edit documents without making costly errors. Pros Availability of robust search engine features and customizable workflows. Cons The software is limited to trained health technicians. Review Source ST Stelios T. Pharmacist Health, Wellness and Fitness Used the software for: I used a free trial ### "Smoothly automate document approvals and more" February 13, 2025 5.0 Pros Works well for automatint and centralizing document approvals and more Cons Nothing negative to report, worked well for our needs Review Source ZA Zane A. Chief, Hematology Lab Section Hospital & Health Care Used the software for: 2+ years ### "Easy, Practical and Customizable Electronic Document Management System at a Great Value" November 9, 2018 5.0 We have been transitioning from an older system using word documents kept in a secure drive. MediaLab has offered the ability to collaborate on document revisions, securely track document changes, and feel more assured that only the most current version of each document is in use. We can also see at-a-glance what documents exist as approved, in-review or needing update and can see usage reports to know which are most valuable. Feedback from custom quiz success rates allows us to improve how documents (or quizzes) are written. The system also allows for remote access, which is essential to making it available wherever you are that has internet connectivity. Pros MediaLab is an easy-to-learn and robust, yet simple-to-use and maintain electronic document management system. It simplifies the document control process and allows users a variety of paths to manage their laboratory documents, including policies, processes and procedures, forms references and much more. The user interface is intuitive, and allows users to quickly access the information that they need through searchable documents. The software keeps track of previous document versions and actions, optionally allows the printing of controlled copies and makes document approval and review a snap. There is also an option to generate customizable quizzes that can be used to verify personnel have read the salient points of each new or revised document and this can double in its use as a part of competency assessment. Site management is also intuitive and comes with extensive accessible help for those with minimal background in website management. The downloadable back-ups are invaluable. The customer service has been outstanding! If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product. Cons Nothing! If I had one wish for this product, it would be to expand its functionality with portable tablet devices. That could make it even easier to keep at the testing bench. Review Source CM Christine M. Sr QA Specialist Medical Devices Used the software for: 2+ years ### "MediaLab is easy to use & contacting MediaLab personnel is simple. It lacks additional functionality" May 22, 2018 4.0 Benefits include ability to easily pull reports, make changes quickly, assign training and enter documents for training without problems, and navigating the system with ease. However, because we are using the system for training only, it has its limitations. Pros Note: Our company uses MediaLab for training only, not document control - Easy navigation of system (straightforward on how to train on documents) - Easy to input information (personnel information, documents) - Customer response is quick - Having the functionality to assign Group Supervisors and assign special employee signoffs - Great traceability within the system (change history for users and for permission changes) Cons Note: Our company uses MediaLab for training only, not document control - Unable to customize reports (would like to pull reports within specific dates (not full list), list of personnel with their assigned manuals) -Unable to customize due dates for Performing Employee signoff (we have different requirements for PE - Assigned dates are incorrect (since we are using the software for training only, it has been problematic that when a document with a minor revision is signed off, the assigned date is changed to the signoff date - our metrics for training compliance is signoff date minus assigned date so we have inaccuracies in our data) Review Source VR Verified Reviewer Abogado Legal Services Used the software for: 2+ years ### "uso fácil de software" February 11, 2022 4.0 Puedo ordenar mis documentos y buscarlos sin ningún problema super ordenados Pros Porque es muy fácil y rápido de usar, velocidad máxima Cons Hay unos productos difícil de usar, pero no imposible Review Source KA Kris A. Quality Manager Hospital & Health Care Used the software for: 1-2 years ### "Very satisfied user!" June 10, 2016 5.0 I have used several Document Management systems. This is by far the easiest to use. I meets all our regulatory requirements. The support in both setting up the system and ongoing has been wonderful. Any requests have been quickly dealt with. Also, they are very open to suggested changes. We have been so pleased with the Document Management system and are now adding on additional programs, such as Compass and Inspection Proof Pros You really can't make a mistake in using the system. I particularly like that you can assign users to review the documents and track their usage. Also, it's very easy to send comments back and for to users, for example if a change is requested or a typo is noted. We have staff that are not the best at using computers and this program has been very easy for them to use. We feel that for the first time that our documents are usable, accurate and great tool to train our staff to. Cons No Cons at all. Just recommend taking the time to write and format your documents prior to checking them into the system. This will make the process much smoother. Review Source DK David K. Laboratory Director Health, Wellness and Fitness Used the software for: 2+ years ### "MediaLab has been transformative. It has enabled me to better oversee document control." May 22, 2018 5.0 Before using MediaLab we struggled constantly to manage the hundreds of policies and procedures in our lab. MediaLab has allowed me as the laboratory director to more easily review, edit, and approve all documents. It has also allowed me create more consistent documents in terms of formatting across all areas of the lab. Instead of using copies of copies of copies of forms or worksheets, we now have these in MediaLab, so there is no excuse not to have professional-appearing forms at all times. Pros Ease of use with regard to using Microsoft Word to create and edit procedures and policies. Customer service has also been exceptional. Cons There are some features I would like to see added, e.g., intradocument hyperlinks and the ability for me as a director to more easily convert from minor revision to major revision. Review Source AA Amer A. Assistant Director Hospital & Health Care Used the software for: 2+ years ### "Great document control software; easy to use" November 9, 2018 5.0 Overall, MediaLab LDC has been GREAT! We went from using an extremely buggy and unreliable SharePoint document control system to one that is seamless to use with excellent tracking capabilities, easy to upload, update and manage laboratory and personnel documents. Would highly recommend MediaLab to any laboratory especially accredited facilities. Pros It's easy to use and provides excellent reporting functions. Updating and uploading documents is seamless and tracking functionality is second to none. Cons Receive too many emails from database which leads to ignoring of important messages. Some aspects are not as easy to use as others and this is true of the personnel documentation section. Review Source JT Jennifer T. Director, Technical Operations & Scientific Affair Used the software for: 2+ years ### "This is the best document control system that I have ever used for a laboratory." May 29, 2018 5.0 This product simplified the review and approval process, and made true document control a reality. Pros Tracking of revisions and approvals is simplified by far. You can always look up retired documents for retrospective review, changes are tracked and highlighted for quick review, as are all levels of review and approvals. It's easy to get to one's to do list, and the system can be set up to send emails when there are actions for you to take. Cons Can't think of anything that I don't like. The vendor is responsive to requests for changes. When we have asked for changes, they have been implemented in a fairly quick timeline. Review Source MH Meredith H. Compliance Biotechnology Used the software for: 1-2 years ### "Great way to stay organized" September 6, 2018 5.0 We are readying for a CAP inspection and this tool has helped tremendously to keep us organized. Pros The best thing about this software is having one place for all of your documents, and an easy way to track who has read them. I like that you can restrict printing so there are no unauthorized copies floating around the business. Cons I find some of the interface a little challenging to use - like the home page isn't totally intuitive. I end up using the search functions more than I normally would because things aren't laid out in a way that makes them easy to find. Review Source DB Delanda B. Human Resource Associate Medical Practice Used the software for: 1-2 years ### "Overall the experience with MediaLab have been very informative " May 22, 2018 4.0 The experience has been great.We use the software on a daily basis. The software helps streamline the workflow of the organization and it keeps our documents in a centralized location. Employees are able to use the current version of each document. Assigning documents by groups and individual employees is also a great benefit of this system. Being able to assign compency test so Scientists and other staff members can stay informed and current is also a great benefit. Pros Overall, I like the system. I enjoy assigning users to review important documents. I like the assessment field and continuing education. The system helps our company with retrieving and maintaining documents. Cons Too many screens and it is not easy to toggle back and forth. The Help menu is also hard to get the information that you are researching. Review Source RH Reid H. Histology Manager Used the software for: 2+ years ### "MediaLab is great for document control, continuing education, and readiness for inspections!" May 23, 2018 4.0 Pros For the money, you can't beat MediaLab! I like that it was developed by lab professionals instead of some Cons I don't like the limitations with other browsers. You pretty much have to use IE for best results I don't like the way they handle customer support. I prefer talking with someone on the phone over email. I don't care for the way you cant just click on a line on a document; It is an image. If you want to click on the actual document, you have to download it for editing. Review Source RP Rezvaneh P. Quality/ AP Manager Hospital & Health Care Used the software for: 1-2 years ### "Medialab Document Control" November 16, 2018 4.0 I am saving a lot of time using document control. By using Medialab document control feature, I know that my employees sign off on all documents as soon as they are approved and I can keep records of their activities. Also, the fee is comparable to other software out there. Pros It is user friendly at most parts. Easy to upload documents and start approval process. Easy for biennial review. Reminders for different due dates helps employees. Helps getting ready for inspection via inspection proof. Cons Giving permissions to employees and group of employees have been a challenge for me. Also, I have problem giving permission to the Managers for biennial review of their department procedure manual. Review Source TP Terri P. Microbiology/Phlebotomy Supervisor Hospital & Health Care Used the software for: 2+ years ### "LOVE Media lab!" November 16, 2018 5.0 All around excellent experience with Media Lab. Pros Really easy to maintain compliance to CAP Document Control standards. Easy to use, track, generate reports, make assignments, etc, and would highly recommend to any laboratory without electronic Document Control! Cons The front end uploading of all SOPs took a bit of time, but once the manuals are organized, it makes maintenance and compliance a breeze. They also offer "Inspection Proof" which is a MUST HAVE for any lab inspected by CAP. Review Source CB Chris B. Project Leader Hospital & Health Care Used the software for: 2+ years ### "Good for the Price" September 25, 2018 4.0 For us it solved the day to day grind of so much work on paper. One person was responsible for thousands of documents and the changes, so things would fall behind or get lost. We may still fall behind but it is due to lack of time to properly review a document and wanting to wait until we have enough time and can give it some thought. Pros It was easy to upload existing documents and treat them just like a manual on paper. Cons It can get complicated making workflows and dealing with Divisions. The sharing of documents can be confusing. Review Source VR Verified Reviewer Cytology-Molecular Supervisor Hospital & Health Care Used the software for: 2+ years ### "Excellent product " April 19, 2019 5.0 Pros We've used this in our laboratories for many years, and have found it to be very helpful and useful Cons The price does seem to increase each year, and there is only one site administrator allowed per site, which is cumbersome Review Source KH Kathy H. Manager Hospital & Health Care Used the software for: 2+ years ### "Media Lab has worked out well for our needs." May 29, 2018 4.0 We are required to have document control and this serves our needs very well. Pros It is easy to download, revise and upload procedures. Inspection Proof is an enormous help with our inspections. We can just sit the inspectors down with a computer and this covers most our inspection because it is very easy for them to go through their checklist from there. Cons Sometimes the help tips do not cover what I need to know, even though it seems to me that it should be there. Review Source JW James W. Director, Laboratory Hospital & Health Care Used the software for: 2+ years ### "I do several sections, Safety, Point of Care and sign off of Dept manual/doc for the entire system" May 22, 2018 5.0 An entire easy to use document control systems that simplifies the process and makes usable. Pros How simple it is to update a policy and get it sign off. Reminders for updates. Minor vs major revision to help speed up the review process. Easy access to documents and manuals. Validation of sign offs by pathologists and reviewers Cons Too many Staff notifications for policy review - however part of that is due to staff not reviewing when they should Review Source MK Michael K. Lab Manager Hospital & Health Care Used the software for: 1-2 years ### "Great for getting CAP compliant" April 16, 2019 5.0 Learning curve is there, but unavoidable. Features are improving with user input. Great support team. Pros Provides for getting all documents in order and retrievable. Support is great and solved problems. Inspection proof allowed us to get through last 2 inspections in great shape. Cons Initial document entry and conversion from paper to electronic formats was a bit painful, though I expect unavoidable. Review Source HO Hema O. Director Hospital & Health Care Used the software for: 2+ years ### "Best Software for Laboratory Documents" November 9, 2018 5.0 I would recommend all laboratories to have MediaLab as their document control software Pros Automated tracking and history keeping feature Cons Nothing really - It is excellent, except not having complete electronic manual on available on the site. Review Source AM Angela M. Manager, Lab Quality, Safety, Document Control Hospital & Health Care Used the software for: 2+ years ### "Media Lab is very user friendly" May 29, 2018 4.0 We use the document control, continuing education, and inspection proof Pros I like that it has a variety of functionality (i.e. document control, continuing education, competency, inspection proof). Cons We are a healthcare system and some of the functionality with the document control process does not lend itself easily to a system approach. Multiple facilities with multiple medical directors with the same policies. Review Source TW Terry W. Blood Bank Section Head Hospital & Health Care Used the software for: 2+ years ### "Very useful once you figure it out." May 30, 2018 4.0 I really gives new employees easy access to procedures. Pros Great for inspections and documentation. We allow inspectors to look at the manuals. Inspection proof is also a very good product. It minimizes the time they have to search for documents. Cons Not the easiest software to navigate. The learning curve in my case was not to steep! Some changes to the icons might be helpful especially for us old dudes..... Review Source KM Kendra M. Mgr Lab QA and RM Hospital & Health Care Used the software for: 2+ years ### "Makes meeting CAP standards easy" May 24, 2018 4.0 easier CAP inspections Pros Ability to manage all lab documents, obtain electronic approvals, obtain electronic employee sign offs, maintain archived/retired documents, reminder for overdue policies, streamlines process for managing p/p for larger multi-hospital system Cons it's not interfaced with out HR solution to sync passwords and usernames with what is used for all other systems we use. Review Source AC Anita C. Quality Assurance Used the software for: 2+ years ### "Easy to setup the system and lab centric" November 10, 2017 5.0 Pros Allows integration with other application such as Inspection proof. CLIA and CAP compliance. Allows labs with minimal resources to manage with ease. Cons Document collaboration process can be improved. It's nice to have track changes during approval to easily see changes from previous version. It then requires a minor revision before document is effective to accept the changes. Review Source LV Lauren V. Specimen Processing Trainer Used the software for: 1-2 years ### "MediaLab is not very user friendly. It's known throughout the company as kind of a pain to use." May 24, 2018 4.0 Pros Software keeps SOPs and PRCs updated. I enjoy that I can edit my email settings and that I can add content and DOCLs to assignments. Cons Not user friendly or intuitive, changes settings without alerting us often (switching people's permissions, etc), courses can get lost after creation. Reports are not always helpful to pull with courses that have multiple competencies/DOCLs associated with them (exporting the report in Excel does not show status of each portion of assignment, only how many activities have been completed) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.