# Page 6 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews/?page=6 --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 6 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 126-150 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Theresa S. Senior Account Executive Computer Software Used the software for: 2+ years ### "Best CRM on the market" April 28, 2025 5.0 I have been working with Hubspot for many years (also in various companies) and for me it is the best CRM on the market. The work at contact, company and deal level is ideal and enables great cooperation. Pros Very good CRM that allows a quick and intuitive insight into the customer base Cons Duplicate detection could be better. Unfortunately, duplicates are often created. Review Source AC Augustin C. Conseiller en investissement Financial Services Used the software for: Less than 6 months ### "Utilisation commerciale BtoC" April 25, 2025 5.0 Pros Interface très intuitive et facile à prendre en main, même pour les débutants Large éventail de fonctionnalités pour la gestion des contacts, du pipeline et du suivi client Très agile pour des cas d’usage BtoC : personnalisation simple des champs, segments, workflows Outil puissant mais accessible, qui s’adapte facilement aux besoins d’équipes commerciales ou marketing Cons Le grand nombre de fonctionnalités peut parfois déstabiliser au début La prise en main complète nécessite un certain temps d’adaptation Il faut investir un peu de temps pour configurer l’outil selon ses besoins Une formation ou un accompagnement est conseillé pour exploiter pleinement le CRM Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Plus adapté à une utilisation BtoC. Prix. Review Source VR Verified Reviewer Head on Sales Operations Logistics and Supply Chain Used the software for: 1-2 years ### "Provider of last mile solutions" October 23, 2024 5.0 I have been using HubSpot for about two years, and it has met most of our company's needs. The environment is logically structured and flexible, and the high-quality guides are helpful. I have consistently followed product innovations and tried to implement them in my work. It is also very useful and convenient to learn through HubSpot Academia. Pros What I appreciated most is that the software encompasses the entire customer journey, from lead generation to customer service, eliminating the need to switch between multiple applications. Cons Due to the specifics of our business, it is inconvenient to make Quotations in HubSpot because each of our offers is unique. This includes the prices of custom product layout (picture), product, software, follow-up service, and installation services, which differ by country. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We chose HubSpot because our Sales Manager had a good experience with it previously, and we read many online reviews that praise it. The company's sustainability and multitude of integrations were also important to us. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Due to a lack of sequence management. We needed a better outbound management solution. Review Source SM Simon M. Inhaber Marketing and Advertising Used the software for: 2+ years ### "Hubspot CRM Starter Erfahrung" December 22, 2024 5.0 Insgesamt war die Arbeit mit Hubspot immer zufriedenstellend. Die Integrationen mit Drittanbietern ist ein großer Vorteil ohne Aufpreis. Pros Wir haben Hubspot CRM insgesamt über 3 Jahre verwendet. Die User Experience in Hubspot ist sehr gut. Man findet sich schnell zurecht und die Workflows sind schnell drin. Die Funktionen in Hubspot sind sehr umfangreich. Egal ob Marketing Automationen oder Email Marketing. Cons Die Preisstruktur für ein Upgrade ist sehr starr. Wenn weitere Funktionen benötigt werden, die in Professional beinhaltet sind, dann muss man fast das 10-fache zahlen von Hubspot Starter Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Wir haben zum damaligen Zeitpunkt die erforderlichen Funktionen und die User Experience in Hubspot als Kaufgrund gesehen. Review Source VR Verified Reviewer BDR Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hubspot Better Than SalesForce?" November 17, 2025 4.0 Great, it's been better than Salesforce and I am happy to be using all of the features that are within Pros The call from Hubspot features as well as the ability to sequence emails, integrations with other software. Cons The reminders to do University or Helpful hints, they are distracting and annoying. I am relatively new on HS so sorry. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Administration decision suggested by new staff member. Review Source Sean H. COO Consumer Goods Used the software for: Less than 6 months ### "Worst experience to date with SaaS" January 24, 2026 1.0 Horrible thus far. Pros: Not yet experienced due to poor onboarding. Dealing with customer service has currently gotten nowhere. Cons: Onboarding experience has been horrible. Signed up early December and have not had appropriate onboarding advice. Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes. Pros Not yet experienced due to poor onboarding. Dealing with customer service has currently gotten nowhere. Cons Onboarding experience has been horrible. Signed up early December and have not had appropriate onboarding advice. Was assigned Lupo Digital onboarding and not able to be reassigned due to their own internal processes. Review Source AZ Arpad Z. Senior software consultant Computer Software Used the software for: 2+ years ### "Best online CRM tool for any size organizations" October 22, 2024 5.0 the company really needed a CRM system, as before we had none and the sales-pipeline follow-up was not centralized and controlled. We also gave access to our distributros to allow them to work on their customers and make their sales follow-up. Pros What I like most about HubSpot CRM is its simplicity combined with powerful features. It's easy to set up and start to use right away, which makes it accessible for colleagues with little to no technical background. The visual sales pipeline is intuitive, allowing you to manage deals, track progress, and get a clear overview of sales activities at a glance. It si easy to book meeting,s end pre-set emails, create tasks for others. Very very useful. And I love the contact creation via the phone app. It is so easy and intelligent. Cons Eventhough you can set up quote templates and allows to set up the deals, it is not possible to set up a multi-step Quotation process flow that allows to select language, then select product, then subscription levels, service budget etc etc and at the end to have a quote ready to go. Review Source Hampson S. Project Manager Construction Used the software for: 6-12 months ### "A dependable CRM, boasting superb automation, ideal for small businesses." May 10, 2025 4.0 Streamlined sales and marketing are achieved through HubSpot CRM's automation and email tracking features. While great for small businesses, advanced features come at a higher cost, and learning advanced tools takes time. Pros User-friendly, effective lead tracking, automated workflows, and email integration are included. Basic CRM functionality is provided by the free plan, with advanced plans scaling to accommodate business growth. Cons A steep learning curve, occasional bugs, limited free plan customization, and high prices for advanced features are drawbacks. Pricing can become costly as needs evolve. Review Source CS Christina S. Area Director of Sales Hospitality Used the software for: 2+ years ### "A valuable asset for building strong relationship with customers." October 17, 2024 5.0 Everything about our experience with Hubspot CRM has been amazing and more so, very productive. Hubspot CRM has given us an important platform to work on our customers interactions which has enabled us to create very strong relationships with each and everyone of them. It allows us to have a central point for organizing every detail there is about our customers. Pros Hubspot CRM offers comprehensive reporting tools that enable us to generate updated insights that help us improve our customer relationships. It provides efficient live visual boards that offers real-time view of all our sales and customer interaction activities. Hubspot CRM has a live chatting feature with auto-replying ability that help us to engage with our customers quickly using instant messages. It is very flexible and easy to customize to match with our ever changing CRM and sales management needs. Cons The ride with Hubspot CRM has been smooth. No hiccups encountered and nothing there that does not suit our needs. Review Source EB Erinn B. Client Service Specialist II Accounting Used the software for: 1-2 years ### "HubSpot CRM is a wonderful tool to utilize client information and data" October 17, 2024 5.0 Overall HubSpot CRM is so nice to be able to link phone calls, text, emails and also see proposal amounts, what type of client they are and their contact information all in one place and as well as your co workers are able to go in and look/listen to what has been discussed. Pros What I like about Hubspot is that is can hold several pieces of information about a client all in one spot. Having a place where you can look and see almost everything is great and it links different integrations. Cons There isn't really any cons other than if you are not using the free version to utilize all the tools then the price could add up quickly. Review Source AL Abigail L. Owner Marketing and Advertising Used the software for: 2+ years ### "Simple Yet Capable for Businesses and Grows with You" March 16, 2025 5.0 HubSpot CRM is the core of all things HubSpot - so anytime you add something here, it shows up in every other aspect of the customer experience. You can organize records in contacts and companies, see everything in one place, and make smart data-driven decisions based on the information you gather. Pros The HubSpot CRM is user-friendly and all connected for small business owners. Cons I don't have any complaints at this time! Review Source JW James W. Senior Rev Ops Executive Human Resources Used the software for: 1-2 years ### "Great for smaller companies" March 10, 2025 5.0 Positive, especially if you need a cheaper CRM to get your business off the ground! Pros Ease of use. Hubspot is incredibly user friendly and easy to use for beginners, but still has enough functionality/customisation to fit a variet of business needs Cons The layout. I don't find the platform to be visually digestible, with the colour scheme dark and washed out compared to other providers like Salesforce which are a lot brighter, making things easier to locate Review Source JS Jay S. Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Collaboration Benefits and Awesome Tracking Tools" July 1, 2025 5.0 HubSpot CRM helped our team collaborate more smoothly with shared pipelines, notes, and tasks. It’s a clean, efficient system—though some advanced tools require a budget leap. I would definitely miss it if we more to switch platforms. Pros HubSpot CRM actually makes tracking leads feel like a game! It’s super intuitive, easy on the eyes, and integrates with everything. Cons I would say that some important tools are the main ones behind the paywall. The free version is generous, but scaling can get pricey fast. Reporting could also use more customization. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We have scaled our business and needed a more robust suite of features and tracking. Review Source eR eric R. EVP Operations and Revenue Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Perfect for startups and small teams. " October 24, 2024 4.0 Overall, it is a great review, and we have been happy since switching from Salesforce. It has been a blessing to have something powerful in our pocket to allow us to grow as a smaller startup. Pros I like how everything within the platform can be viewed and is highly customizable. The ability to create unique fields that help your business find data to make better decisions is a great feature. Cons They are starting to expand to areas where they are not great and becoming just "good" in a lot of categories vs "great" in specific areas. Starting to see them expanding to much. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Cost of Salesforce and the lack of ability to manage was far to high Review Source DK Daniel K. Assistant Center Manager Real Estate Used the software for: 1-2 years ### "Hubspot CRM is a tool to use" May 8, 2025 5.0 Our company has used Hubspot to track and progress potential clients. It is easy to use and able to easily assign clients to the appropriate sales lead. Pros I like the reminders and follow up with potential clients. Easy to use and able to fill out. Cons Sometimes have multiples of the same prospects can be an issue migrating or merging it to one. Review Source BZ Brian Z. Technical Director Aviation & Aerospace Used the software for: 2+ years ### "Best CRM for Startups" October 6, 2024 4.0 Hubspot CRM, has probably been the best CRM solution I've used to date. Its easy to set up, and although there are some annoyances with teir pricing/addons, the system itself is great for companies big and small. Ive mainly used in a startup and it was one of the best investments we made. Pros The systemnis really easy to set up, with a plethora of customisation that can be done. Creating views purely for your viewing, and seeing last interactions is key. Cons The level of addons is a littlw annoying. You get to grips with thensystem, realise you can do a little more and control thibs better, then you realise you need to buy an addon. Its a teir business model, but can be annoying when youre first getting to grips with the system Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Creatio CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM The pricing structure, free levels and ease of set up and use were thjngs that clearly set this apart. As a startup, there wasnt much knowlege/experience with CRM solutions so finding something that could cope with swift and easy onboarding was key. Review Source SD Sabina D. Associate Hospital & Health Care Used the software for: 1-2 years ### "Easy Software for Attendance Tracking " September 7, 2025 4.0 I have been using Hubspot CRM for a while to track attendance at my work place. So far I have not encountered any issues and will continue to use it. Pros I like the functionality of the software. It is easy to use, has wide range of options that are easy to find and navigate. Cons Sometimes it lags. Other than this I can’t think anything that I would least like. If it had more options in filter, that would have been great. Review Source AH Adele H. Sales Specialist Machinery Used the software for: 2+ years ### "Good as CRM " March 22, 2025 5.0 This is a complete CRM for our heavy client management needs Pros This is easy to use with a pretty layout and smooth integration into the majority of online marketing services Cons That free plan is not enough for clear management of large contact lists, and subscriptions are pricey Review Source AA Aadil A. IT Manager Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use and setup" January 7, 2025 4.0 Overall HubSpot CRM is great for SMEs and easy to manage and implement. Pros Easy to setup and manage. Everything is configurable. Dashboard and reporting are easy to use and fetches from existing data sources within CRM Cons Certain limitation in using the properties and workflows. Such as having an age field (Not DOB calculation). Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing HubSpot CRM Suite of modules in one CRM. Easy of management Review Source MHE Michael Herbert E. Furniture Salesperson Retail Used the software for: 2+ years ### "The interface is simple and intuitive" January 27, 2025 4.0 It’s easy to use, and it really helps teams stay organized and connected Pros I like how well it integrates with other HubSpot tools, making collaboration between sales, marketing, and service teams feel seamless Cons It takes some extra effort to customize everything for teams with more specific or complex needs. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The pricing can get pretty steep so we switch Review Source OA Omolayo A. Finance Lead Logistics and Supply Chain Used the software for: 6-12 months ### "My Review of HubSpot CRM" April 16, 2025 5.0 Overall, my experience with HubSpot CRM has been pretty solid. It’s easy to get the hang of, helps keep things organized, and makes staying on top of leads way simpler. It’s not perfect, but for a free tool (or even the paid version), it gets the job done without much hassle. Pros I liked how easy HubSpot CRM is to use. The layout is clean and everything’s intuitive. Plus, the free tools are solid for small teams. Cons Some features are locked behind paid plans, which can be limiting as your needs grow. Review Source MS Morgan S. Customer Success Manager Environmental Services Used the software for: 2+ years ### "Cross Functional - A Company Necessity " October 3, 2024 5.0 I have utilized HubSpot within 2 different Organizations now, and have continued to learn how to better use the platform based on my needs, or position. With that to be said, I have worked in Sales, Marketing, and Customer Success departments and have continued to use the platform - its cross functional, and a needed tool. Pros The ability to integrate within other platforms utilized within an Organization. This is incredibly helpful to prevent from having to create extra spreadsheets, or use mannyy different platforms to communicate efforts and work. I also greatly appreciate the pipeline features. HubSpot Knowledge base is also an incredible "upskilling" tool to take advantage of. Cons I do not feel that when you select "monthly" in a quote, or pipeline total, that it calculates accurately with 4.3 weeks in a month, so often times, HubSpot may reflect a smaller pipeline by a few hundred or thousands in comparison with actual pricing expectations. Review Source RM Rian M. Founder Marketing and Advertising Used the software for: 1-2 years ### "Best CRM in Internet History" April 8, 2025 5.0 I overall love hubspot. I honestly think it's the best crm. Pros I like that they let you start with a free plan and level up when you scale Cons I don't like the hubspot branding on the free plan Review Source JH Jon H. SSBGC Information Technology and Services Used the software for: 6-12 months ### "User-Friendly CRM with Great Free Features" December 19, 2024 5.0 HubSpot CRM has been a reliable tool for managing sales and marketing efforts in one place. It’s perfect for small to medium-sized teams looking for an easy entry point into CRM software. While it does have its limitations without paying for premium plans, the core functionalities have been excellent for building and maintaining a sales pipeline. Pros HubSpot CRM is incredibly user-friendly, with an intuitive interface that makes tracking leads and managing contacts seamless. The free tier offers a surprising amount of functionality, including pipeline management and email tracking. Its integrations with other tools like Gmail and Slack are also super helpful for streamlining workflows. Cons Reporting features can feel a bit basic in the free version, and upgrading for more robust analytics gets expensive quickly. Additionally, customization options for workflows and fields could be more flexible. Review Source VR Verified Reviewer Graphic Designer E-Learning Used the software for: 6-12 months ### "Intuitive CRM with Great Features" November 12, 2024 4.0 Overall, HubSpot CRM has been a great tool for managing customer relationships and marketing efforts. The interface is clean, and it's easy to use. It’s effective for organizing contacts and nurturing leads. Pros The ease of use and automation features were standout. It simplifies lead management, tracks customer interactions, and automates follow-up tasks. The integration with email and marketing tools also saved time. Cons While it’s powerful, some advanced features are limited in the free version, and full functionality requires a paid plan. This might not be ideal for small businesses with budget constraints. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.