# Page 10 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 10 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 226-250 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use amit S. Team lead Program Development Used the software for: 1-2 years ### "Great for Managing Leads" November 14, 2024 5.0 It is perfect for managing leads and staying on top of customer interactions. Pros I used HubSpot to keep track of client interactions. It was a game changer to get notifications when leads opened my emails, which helped me follow up at the right time. Cons Setting up custom reports took some effort, but once set, it was very helpful. Review Source JM Jonny M. Owner Retail Used the software for: I used a free trial ### "A good CRM option for small med growing business" January 16, 2025 5.0 Great, would recommend. Good user interface once you get used to it. Lots of customisation options. Pros Easy to figure out. Works much better than Google Sheets! Cons Lots of features to try to learn to understand. Can be overwhelming. CRM part was easy enough to figure out and customise Review Source AM Antti M. Tuoteomistaja Information Technology and Services Used the software for: 2+ years ### "A lot of proper tools in a maze of tools" February 4, 2025 4.0 The CRM is quite traditional but the automatic gathering of visual bits, like the logos for organisations based on the URLs, makes HubSpot a very pleasing product to use. The best thing is that the HubSpot family has a lot of different tools you can use for various purposes–not only for gathering customer or lead data. Pros The platform has everything you can think of built in it. The advantage of vast spectrum of other HubSpot products out there makes this CRM a very interesting product. Cons The platform has a lot of routes that can make you wonder around a bit before getting where you wanted to go in the first place. Review Source SK Simone K. AE Hospitality Used the software for: 1-2 years ### "Happy with this CRM" December 6, 2024 4.0 It is one of the better CRMs I have worked with. I think it is sometimes difficult to keep an overview because it has so many options and features, but it allows me to organize the data very well Pros The many options to organize my data and leave notes Cons I do not find it helpful at times, the many deals that are created automatically Review Source LC Lewis C. COO Computer Software Used the software for: 1-2 years ### "Positive experience " January 3, 2025 5.0 We used HubSpot for a year and were advised by consultants to switch to a sales force. After about 2 years in the Sales Force, we switched back to Hubspot and now have a new appreciation for its simplicity. Pros Compared to the sales force this software is very easy to use for our salespeople. I'm loving the new AI features that have been released recently. Cons Workflows can be confusing and challenging to set up. I feel with enough time going through the knowledge base, it is pretty manageable, but you do have to invest time Review Source EH Emily H. CEO Information Services Used the software for: 2+ years ### "Better CRMs out there for the price - overpriced for basic functions" November 25, 2024 1.0 Not great, overly focused on charging for everything Pros Good for sequencing is the main use case otherwise very basic crm Cons costs an arm and a leg, they auto upgrade your billing and won’t downgrade until annual renewal Review Source Basanta T. owner Food & Beverages Used the software for: 6-12 months ### "A Valuable Tool for Streamlining Customer Relationships and Marketing in Cafes" December 9, 2024 4.0 Overall, my experience with HubSpot CRM for a cafe has been positive. It’s an intuitive and user-friendly tool that helps track customer interactions, making it easy to offer personalized service Pros What I liked most about HubSpot CRM for a cafe is its ease of use, which helps manage customer relationships without complicated setups. Cons The free version has limited features to use. Review Source SP Santiago P. Self Employed Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great free CRM with usefull tools" October 23, 2024 5.0 I've used HS for more than 2 years. Proposal tracking, budgeting, emailing. Great overall experience Pros Great free tool for customer and proposal tracking. Cons The basic seat is expensive, there are great tools but it's not cheap Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Free option has way more tools than Salesforce Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Free option is useless. Basic Option is similar to HS but more expensive. Review Source SJ Sam J. Owner Retail Used the software for: 2+ years ### "Decent, but costs are creeping up" October 14, 2024 4.0 We use Hubspot primarily for lead intake and deal flow. It's relatively good at segmenting customers and running engagement/re-engagement campaigns. We rely heavily on the Sequences feature in particular Pros Hubspot is easy to get started with, and a very full featured platform. It does basically everything under the sun, though I don't think it is necessarily best in class for anything. It feels optimized for small businesses with relatively basic needs. Cons The pricing appears very reasonable at first, but over the years they've added so many gated features that it turns out to be much more expensive than it seems. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Hubspot ended up being significantly cheaper than Salesforce Review Source VR Verified Reviewer developer Computer Software Used the software for: Less than 6 months ### "About Hub Spot CRM" February 19, 2025 5.0 The user-friendly interface makes it easy to get started, even for beginners. Pros HubSpot CRM have good user friendly interface,excellent customer support. Cons in Hub Spot CRM have limited fratures in free plan Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Hub Spot crm have more features compared to zoho crm. Review Source AL Alexa L. Office Manager Chemicals Used the software for: Less than 6 months ### "One Stop Shop for Your CRM" January 3, 2025 5.0 In the setting up process. I don't care for the fact I need to pay an integrator. I think Hubspot should do this. Pros Easy to read, flows smoothly. Lots of options to customize my screen. Seem there are hundreds if not thousands of intergrations Cons Sometimes can be overwhelming with the choices of what you can add to your command center. Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) Their marketing is not great. Very antiquated drip campaigns. The follow up system is not automated to the full potential of what current businesses need. Review Source AH Amanda H. Account Director Marketing and Advertising Used the software for: 2+ years ### "Everyday tool" November 13, 2024 4.0 We use the CRM daily and find it pretty easy to use, although we have needed to use additional tools to get some features that aren't available in Hubspot. Pros Fairly intuitive to use compared to many CRMs. Cons Limited tools for low-cost plans and the costs can increase quickly. The free plan only includes basic tools and features. Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "A robust CRM system that has significantly enhanced our complex and highly technical environment with precision and efficient communication " September 9, 2024 5.0 HubSpot CRM has provided us with a significant edge. Investing in this CRM has not only streamlined our project management but also improved our customers communication and sales processes. Adopting HubSpot CRM has also enabled us to make more data driven decision and ultimately reformed our operational efficiency . Better client relations has led to the growth of our organisation. We will continue partnering with HubSpot CRM for our firm to continue succeeding in this digital era. Pros Integrating HubSpot CRM into our workspace systems and tools was a paramount resolution. We have reaped so many benefits since day one of deployment. The comprehensive project management tools incorporated in HubSpot enable us to navigate through the numerous stages of project execution. It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time. Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the entire team. We highly appreciate the powerful marketing automation tools. They enable us to create result oriented marketing campaigns and follow leads from these campaigns. It is also easy to now keep clients informed about new products. The sales cycle has therefore smoothened and become more efficient providing our sales team with accurate insights of prospects. The reports on sales performance and customer engagements enable us to strategically plan and address business issues. HubSpot CRM has enabled us to build on our creativity to our own advantages. We have fully polished and customized our dashboard to only display our metrics and KPIs. This provide us with a wide vie if our performance on realtime Cons HubSpot CRM stands out from the rest of systems. It seamlessly integrates with our design tools and project management tools enabling us to create a more unified workflow that has eliminated manual data entry. Also we have b en able to scale it and add features to operate our complex environment. Review Source JH Jace H. Sr. Project Manager Computer Software Used the software for: 1-2 years ### "Time to step up your CRM game" December 16, 2024 4.0 Pros It will help you track your customers all in a centralized location, but the amount of detail contained in each customer is what makes it stand out. Track each oppurtunity, any documents shared, meetings help, and status. Cons It takes some time to get used to and learn how to utilize all the different features. It does take some effor in keeping it organized and avoiding duplicate customer information Review Source AZ Anna Z. Life and Career Coach, HR Consultant Professional Training & Coaching Used the software for: 2+ years ### "Versality Great but Can Be Hard to Navigate" April 5, 2025 4.0 Like the versatility of it, especially when it comes to storing contacts and taking notes! Can be hard to navigate, especially if you're first starting off Pros Easy to integrate with other applications (e.g., Calendly, ConvertKit) Cons Too many options when it comes to the deals/associations page--hard to navigate Review Source GS Glen S. Director Staffing and Recruiting Used the software for: 6-12 months ### "HubSpot, a really useful CRM." November 30, 2024 4.0 HubSpot provides a link in my chain of automation nicely. I can see my email activity and sales pipeline very easily. Pros HubSpot is an easy to grip of, intuitive platform. There is a free version available and you can bolt on the bits you need by choosing the payment plan for your budget and needs. HubSpot connects seamlessly with your email infrastructure, etc.. Cons HubSpot can easily become pricey if you add more functionality than you really need. Review Source JP James P. Technical Director Marketing and Advertising Used the software for: 1-2 years ### "King of CTMs for a Reason" September 7, 2024 5.0 Overwhelmingly positive. Every client I have implemented HubSpot for has been very happy with the results and we’re able to see results as early as the first month of usage. Pros The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are able to provide your sales agents with extremely valuable information that they would only be able to get through a system like HubSpot. It increases the chance of closing a deal and converting a lead into a customer tenfold! Cons It would be the price. It’s a tough sale for an agency to recommend to a client who has never used a CRM before and does not understand the value of having a system like this. Review Source RS Ryan S. Director Sports Used the software for: 1-2 years ### "Best CRM for all. Easy and FREE too." September 10, 2024 5.0 Very successful and easy to use. Greatly increased sales and made it much easier to manage clients and stay ahead of the game with relevant notes and details about each job. Pros It's very intuitive and easy to use. Lots of free options too. I used to organise contacts and manage when I last contacted each person and their details or notes. Cons Sometimes it was tricky to setup. For example there is no entrepreneur option, they have to have the contact details for a person and then assign them to a company as opposed to just combining these into one with a entrepreur/sole trader option. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing HubSpot CRM Trusted by Mark Cuban and other big name characters. Youtube videos and support is plentiful. Seemed the obvious choice. Review Source GL Grethe L. Owner Consumer Services Used the software for: 2+ years ### "An incredible tool" December 23, 2024 5.0 Overall, a positive experience but not necessarily affordable for small business Pros The integrations are very helpful - for example all my phone calls, texts, and emails go into the platform automatically and tie into the contact Cons It can be expensive with the add on features priced per user Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM You get more for the free package with Hubspot than Zoho Switched from [Biz4x](https://www.capterra.com/p/161539/Biz4x/) Biz4x was complicated to use and not user friendly for setup and onboarding Review Source VR Verified Reviewer Marketing Manager Furniture Used the software for: 1-2 years ### "Best customer support ever!" November 11, 2024 5.0 Very simple, and everytime there's a problem their support is the best I've ever used Pros Great customer support and things work as advertised, great support blogs and tips too Cons Some things we try to do are not currently possible, or things get grandfathered into our system that we can't pivot or change later Review Source AW Andrew W. Southern Artisan Studio Marketing and Advertising Used the software for: 6-12 months ### "The Most Popular CRM" May 4, 2025 5.0 Pros It’s one of the most popular sales CRM platforms out there, really handy if you need something that just works Cons The free plan covers a lot but once you upgrade the costs get pretty high, and you might hit some feature caps sooner than you'd expect Review Source Simon F. Arborist Consumer Services Used the software for: 6-12 months ### "Good for larger businesses" January 20, 2025 4.0 Good software, a little too function heavy for our needs. Pros This CRM is very adaptable and we've found it useful up to a point. Cons It was a little overkill and we scaled back to a simpler solution. Review Source JG Julia G. Customer Suport Representative Consumer Services Used the software for: 6-12 months ### "Very easy for self taught people" April 10, 2025 5.0 Pros Very easy to use. I almost didn't get any training, so I was able to learn everything by myself Cons I don't have any cons for Hubspot until now. Review Source SH Sonia H. Head of Ambient Products Retail Used the software for: 2+ years ### "Hubspot CRM is a landmark for maintaining strong customer relationships." September 17, 2024 5.0 We have excelled so well in customer engagement since Hubspot CRM. It has been a incredible journey working with Hubspot CRM which has helped us keep our customers relationship stronger at all times. With Hubspot CRM, managing our customers data, information and interactions has been so effortless and efficient. Pros Hubspot CRM has task automations so we no longer have to waste much of our time and energy attending to the repetitive and tedious tasks. It has outstanding communication tools which keep us connected with our customers easily. Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships. Cons It has been a smooth ride with Hubspot CRM and it has nothing to be disliked. Review Source ER Eytan R. Marketing Director Information Technology and Services Used the software for: 2+ years ### "Hubspot - The CRM Marketers love " October 31, 2024 4.0 I'm happy with the solution. It is provide me the information that I, as a marketer, need in order to complete my tasks quickly. Pros Simple to use, very intuitive. Modular so you can easily use the services you like. Cons There is an additional cost for extra numbers of contacts. 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