# Page 10 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews

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HubSpot CRM

4.5 (4451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 10 - Reviews of HubSpot CRM

## Showing most helpful reviews

Showing 226-250 of 4451 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Mark S.  
Director  
Staffing and Recruiting  
Used the software for: 2+ years

### "Simple but effective CRM option"

April 7, 2025

5.0

Very good - simple and effective and does what we need it to do

Pros

Integrations with other tech like Apollo.io and Recruitly

Cons

Expensive if want to use all features as will need to upgrade

Review Source

amit S.  
Team lead  
Program Development  
Used the software for: 1-2 years

### "Great for Managing Leads"

November 14, 2024

5.0

It is perfect for managing leads and staying on top of customer interactions.

Pros

I used HubSpot to keep track of client interactions. It was a game changer to get notifications when leads opened my emails, which helped me follow up at the right time.

Cons

Setting up custom reports took some effort, but once set, it was very helpful.

Review Source

sT

sarad T.  
Digital marketing expert  
Information Technology and Services  
Used the software for: Less than 6 months

### "HubSpot CRM for Daily Digital management"

October 26, 2024

5.0

overall experience with HubSpot CRM ihas been positive.Its features like covering contact management, email tracking, and basic reporting are also in free version which is very good.

Pros

Best part about HubSpot’s CRM is its centralizes contact details which makes it easy to track communication history, add notes, and get a full view of each lead’s journey as well as interaction.

Cons

It ha a very limited customization in free version.

Review Source

Candida B.  
Coach  
E-Learning  
Used the software for: 1-2 years

### "Very useful"

March 6, 2026

3.0

Pros

Still a great service, I particularly like their email add on which helps oyu add email contacts directly to your CRm and keep a track on opens and comms.

Cons

Still very expensive to grow with the platform, especially as a small business, so it feel like use will ultimately be limited as won't be able to progress to the next tier.

Review Source

AL

Alexa L.  
Office Manager  
Chemicals  
Used the software for: Less than 6 months

### "One Stop Shop for Your CRM"

January 3, 2025

5.0

In the setting up process. I don't care for the fact I need to pay an integrator. I think Hubspot should do this.

Pros

Easy to read, flows smoothly. Lots of options to customize my screen. Seem there are hundreds if not thousands of intergrations

Cons

Sometimes can be overwhelming with the choices of what you can add to your command center.

Switched from

[RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)

Their marketing is not great. Very antiquated drip campaigns. The follow up system is not automated to the full potential of what current businesses need.

Review Source

LMD

Linh Manh D.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Scalable CRM with many (sometimes too many) features"

February 14, 2025

4.0

Pros

Hubspot is a reliable CRM where you can manage a lot of different business operations and also automate them. Starting from marketing to sales and support.

Cons

Hubspot can get expensive really fast if you want to use all of its useful features like automations etc. So you really have to commit to using and growing with this tool or chose another tool which just focuses on more specific tasks.

Review Source

GS

Glen S.  
Director  
Staffing and Recruiting  
Used the software for: 6-12 months

### "HubSpot, a really useful CRM."

November 30, 2024

4.0

HubSpot provides a link in my chain of automation nicely. I can see my email activity and sales pipeline very easily.

Pros

HubSpot is an easy to grip of, intuitive platform. There is a free version available and you can bolt on the bits you need by choosing the payment plan for your budget and needs. HubSpot connects seamlessly with your email infrastructure, etc..

Cons

HubSpot can easily become pricey if you add more functionality than you really need.

Review Source

DS

Dave S.  
Digital Marketing Manager  
Computer Software  
Used the software for: 2+ years

### "The most comprehensive CRM system"

September 9, 2024

5.0

HubSpot CRM is a fantastic tool for managing your sales process. Once set up its easy to use and highly custimisable. HubSpot also have a bank of knowledge based content so they essentially have an answer or resource for anything you are trying to achieve.

Pros

It is by far the easiest to use CRM system I have used to date. I like the customisation range you have to create your own pipelines in line with your business and sales processes.

Cons

To begin with it can be quite daunting to configure but support has you covered.

Review Source

JM

Jonny M.  
Owner  
Retail  
Used the software for: I used a free trial

### "A good CRM option for small med growing business"

January 16, 2025

5.0

Great, would recommend. Good user interface once you get used to it. Lots of customisation options.

Pros

Easy to figure out. Works much better than Google Sheets!

Cons

Lots of features to try to learn to understand. Can be overwhelming. CRM part was easy enough to figure out and customise

Review Source

JM

Jordon M.  
Manager  
Construction  
Used the software for: 1-2 years

### "Meets expecations"

April 9, 2025

4.0

Pros

effective tool to manage customer expectations

Cons

difficult to integrate with other programs like quickbooks

Review Source

EH

Emily H.  
CEO  
Information Services  
Used the software for: 2+ years

### "Better CRMs out there for the price - overpriced for basic functions"

November 25, 2024

1.0

Not great, overly focused on charging for everything

Pros

Good for sequencing is the main use case otherwise very basic crm

Cons

costs an arm and a leg, they auto upgrade your billing and won’t downgrade until annual renewal

Review Source

MS

Manish S.  
CEO  
Computer & Network Security  
Used the software for: 6-12 months

### "Experience with Hub Spot CRM"

October 26, 2024

5.0

Very good and great experience with Hub Spot CRM. It's great and amazing.

Pros

user-friendly interface and the powerful automation features. It makes managing leads, tracking interactions.

Cons

Limited features: The free version of HubSpot CRM has limited features.

Review Source

JM

Jason M.  
Owner  
Retail  
Used the software for: 6-12 months

### "A masterpiece CRM"

April 10, 2025

5.0

Overall, I used this CRM to organize sales and I still appreciate it

Pros

I used it first for free and then upgraded to a subscription. I really appreciate the support - they are quick and very warm in their assistance.

Cons

I found it hard to find my way at the first time, but I mastered it by use

Review Source

VR

Verified Reviewer  
Marketing Manager  
Accounting  
Used the software for: 2+ years

### "Best CRM Out There"

September 8, 2024

5.0

Pros

It's a very easy to use CRM at it's core, but contains so much depth and the ability to always take it a step further with automations and workflows

Cons

The cost adds up quickly, and there are a lot of features that you have to upgrade to gain access to. The simple act of clicking a button you don't have access to will trigger Sales Reps to try, fairly aggressively, and get you to upgrade

Review Source

Basanta T.  
owner  
Food & Beverages  
Used the software for: 6-12 months

### "A Valuable Tool for Streamlining Customer Relationships and Marketing in Cafes"

December 9, 2024

4.0

Overall, my experience with HubSpot CRM for a cafe has been positive. It’s an intuitive and user-friendly tool that helps track customer interactions, making it easy to offer personalized service

Pros

What I liked most about HubSpot CRM for a cafe is its ease of use, which helps manage customer relationships without complicated setups.

Cons

The free version has limited features to use.

Review Source

NG

Natalie G.  
Senior Marketing Manager  
Computer Software  
Used the software for: 2+ years

### "The Premier Marketing CRM & Automation Platform"

August 8, 2024

5.0

My overall experience with Hubspot CRM has been great. Their help center and customer service are unmatched.

Pros

Hubspot CRM is the premier marketing CRM and automation platform out there. It makes it so easy to store and organize contacts, segment your database into lists for targeted email marketing, and so much more.

Cons

The only thing I can honestly say I dislike is that they changed the navigation! I've been a Hubspot user for almost 10 years, and the nav changed really threw me off and is still taking some getting used to months later.

Review Source

Simon F.  
Arborist  
Consumer Services  
Used the software for: 6-12 months

### "Good for larger businesses"

January 20, 2025

4.0

Good software, a little too function heavy for our needs.

Pros

This CRM is very adaptable and we've found it useful up to a point.

Cons

It was a little overkill and we scaled back to a simpler solution.

Review Source

ER

Eytan R.  
Marketing Director  
Information Technology and Services  
Used the software for: 2+ years

### "Hubspot - The CRM Marketers love "

October 31, 2024

4.0

I'm happy with the solution. It is provide me the information that I, as a marketer, need in order to complete my tasks quickly.

Pros

Simple to use, very intuitive. Modular so you can easily use the services you like.

Cons

There is an additional cost for extra numbers of contacts.

Review Source

JH

Jace H.  
Sr. Project Manager  
Computer Software  
Used the software for: 1-2 years

### "Time to step up your CRM game"

December 16, 2024

4.0

Pros

It will help you track your customers all in a centralized location, but the amount of detail contained in each customer is what makes it stand out. Track each oppurtunity, any documents shared, meetings help, and status.

Cons

It takes some time to get used to and learn how to utilize all the different features. It does take some effor in keeping it organized and avoiding duplicate customer information

Review Source

VR

Verified Reviewer  
developer  
Computer Software  
Used the software for: Less than 6 months

### "About Hub Spot CRM"

February 19, 2025

5.0

The user-friendly interface makes it easy to get started, even for beginners.

Pros

HubSpot CRM have good user friendly interface,excellent customer support.

Cons

in Hub Spot CRM have limited fratures in free plan

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Hub Spot crm have more features compared to zoho crm.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Furniture  
Used the software for: 1-2 years

### "Best customer support ever!"

November 11, 2024

5.0

Very simple, and everytime there's a problem their support is the best I've ever used

Pros

Great customer support and things work as advertised, great support blogs and tips too

Cons

Some things we try to do are not currently possible, or things get grandfathered into our system that we can't pivot or change later

Review Source

JG

Julia G.  
Customer Suport Representative  
Consumer Services  
Used the software for: 6-12 months

### "Very easy for self taught people"

April 10, 2025

5.0

Pros

Very easy to use. I almost didn't get any training, so I was able to learn everything by myself

Cons

I don't have any cons for Hubspot until now.

Review Source

SF

Suzy F.  
marketing manager  
Security and Investigations  
Used the software for: 1-2 years

### "Seamless CRM with marketing integration"

October 22, 2024

5.0

We use it daily. All the forms on our website are generated in Hubspot so the integration is seamless. Leads come in with all the required info and get automatically added to our newsletter distribution list.

Pros

Super easy to use and track leads/opportunities/sales. Love the integrated marketing component for making lists, generating emails and drip campaigns, website forms, and tracking open rates.

Cons

Difficult to track source of lead and not always accurate.

Review Source

GL

Grethe L.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "An incredible tool"

December 23, 2024

5.0

Overall, a positive experience but not necessarily affordable for small business

Pros

The integrations are very helpful - for example all my phone calls, texts, and emails go into the platform automatically and tie into the contact

Cons

It can be expensive with the add on features priced per user

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing HubSpot CRM

You get more for the free package with Hubspot than Zoho

Switched from

[Biz4x](https://www.capterra.com/p/161539/Biz4x/)

Biz4x was complicated to use and not user friendly for setup and onboarding

Review Source

Daljeet K.  
Sales  
Information Technology and Services  
Used the software for: 2+ years

### "User-Friendly Interface"

September 3, 2024

5.0

Pros

I liked HubSpot CRM for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options. It also offers useful automation, reporting, and support, making it easy to manage and scale customer relationships.

Cons

The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization.

Review Source

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