# Page 11 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 11 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 251-275 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KN Kevin N. Sales Manager Medical Practice Used the software for: 2+ years ### "Great CMR tool" October 25, 2024 4.0 Pros HubSpot CRM's got both on-premise and cloud apps, which is ace for streamlining sales and contact management procedures. Cons To be honest, I haven't had any dramas with HubSpot CRM since my previous gig as a Sales Manager. Maybe the price is a bit steep, but that's about it. Review Source AW Andrew W. Southern Artisan Studio Marketing and Advertising Used the software for: 6-12 months ### "The Most Popular CRM" May 4, 2025 5.0 Pros It’s one of the most popular sales CRM platforms out there, really handy if you need something that just works Cons The free plan covers a lot but once you upgrade the costs get pretty high, and you might hit some feature caps sooner than you'd expect Review Source JG Julia G. Customer Suport Representative Consumer Services Used the software for: 6-12 months ### "Very easy for self taught people" April 10, 2025 5.0 Pros Very easy to use. I almost didn't get any training, so I was able to learn everything by myself Cons I don't have any cons for Hubspot until now. Review Source TO TERI O. CEO Writing and Editing Used the software for: 6-12 months ### "HubSpot for customer connections " October 9, 2024 5.0 Pros Great user interface, perfect to track customer relationships and keep in touch with leads. Cons It is a little more expensive than some options but still less that Salesforce. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM HubSpot has more positive reviews and training products that met our needs. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) HubSpot did the job of two other platforms saving staff energy. Review Source Enish S. Project Manager Information Technology and Services Used the software for: 1-2 years ### "HubSpot: A Comprehensive CRM with Excellent Marketing Tools" December 1, 2024 4.0 My experience with HubSpot has been outstanding. It's a powerful platform for managing customer relationships, running marketing campaigns, and tracking results. Pros I love its all-in-one approach, combining CRM, email marketing, and automation tools. Cons The pricing for premium features is a bit steep, especially for smaller businesses like ours. Review Source MH Monique H. Owner Marketing and Advertising Used the software for: 2+ years ### "Hub spotters " December 2, 2024 5.0 Great experience my team loves the software so much ! Pros The ability to operate my small business smooth and accurately , the way it’s so easy to use for my team marketing Cons I literally love everything about hubspot Review Source RS Rhea S. Internal Sales Executive Utilities Used the software for: 2+ years ### "HubSpot CRM is a superstar for building strong relations with customers." August 1, 2024 5.0 We have climbed the ladder of success in building strong relationships with our customers thanks to the good work by HubSpot CRM. It is very easy to customize which allowed us to achieve the right tool for the job that perfectly suits our needs. HubSpot CRM has helped take every possible opportunity we have to build up on our customer interactions. Pros HubSpot CRM incredible customer engagement functions like the chatting and meetings gives us an efficient way to interact with our customers. It gives us detailed reports that help us analyze our customer engagements and take actions to improve our customer relationships. It has great sales visual boards that allow us to monitor our sales activities in real time. Cons HubSpot CRM has nothing that does not amuse us. All functions are very useful and respond really well to our requests. Review Source Daljeet K. Sales Information Technology and Services Used the software for: 2+ years ### "User-Friendly Interface" September 3, 2024 5.0 Pros I liked HubSpot CRM for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options. It also offers useful automation, reporting, and support, making it easy to manage and scale customer relationships. Cons The main downsides of HubSpot CRM are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization. Review Source RR Ryan R. Consultant Marketing and Advertising Used the software for: 6-12 months ### "Best CRM on the Market IMO" January 5, 2025 5.0 My overall experience was wonderful. Its got all the bells and whistles you would need for lead or relationship management. Pros Its so feature rich and user friendly that, if set up properly, even people who are not tech saavy can reasonably manage a modern business with things like website chat and social media tools. Cons To put it simply... the cost. This software is a powerhouse when it comes to CRMs but the cost definitely reflects its value. Review Source JK Jordan K. Fleet and Customer Operations Executive Automotive Used the software for: 2+ years ### "HubSpot CRM - a helping hand" September 13, 2024 5.0 HubSpot CRM is a great help for my business, helping organizing and get more leads and sales. Support team is great with quick helpful replies. Another thing worth mentioning is integrating with other HubSpot apps. Pros The most I liked at HubSpot is the tutorials they offer to learn about HubSpot CRM, and customize the app after your needs. Is easy to use and has a beautiful and intuitive user interface. Me and my colleagues learned how to use it very fast. Cons I can say that the price is the only down side for HubSpot CRM. Review Source VR Verified Reviewer SaaS Growth Consultant Marketing and Advertising Used the software for: 2+ years ### "Great solution, slightly too glorified but still my go to CRM" August 26, 2024 5.0 I've used pretty much any module of Hubspot's Marketing Hub, from workflows to reports, and what I like is that the few times I'm in doubt how to do something, it's easy to figure it out. Pros Easy to set up, tons of integrations, and great knowledge base. I have used Hubspot at multiple companies (both in-house and with clients as a consultant) and it's a solid solution. Cons Support has been a hit or miss, when it comes to tracking issues they are usually not helpful (support is pretty good otherwise). Also it's annoying that somewhat standard features are not included in the already expensive Pro plan and require Enterprise. Review Source ZH Zoe H. Marketing Manager Automotive Used the software for: 1-2 years ### "Hubspot is the essential all-in-one system." August 13, 2024 5.0 Professional. The whole experience is very proper with the integration team that teaches you how to use the system. We love Hubspot, it is our main core of our business now. It is where we track everything, get reports, and see how we can further track our leads, customers, and improve sales. Pros Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support. Cons It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap was for when our business was smaller, hubspot gave us way more features and options. Keap was to simple. Review Source PS Pawel S. Head of Retail Retail Used the software for: 6-12 months ### "Solid choice for CRM" December 7, 2024 5.0 Fantastic piece of software with great data tracking Pros Excellent data keeping and functionality Cons Not as intuitive and ui needs improving. Overall not bad though Review Source PD Paul D. Consultant Education Management Used the software for: 2+ years ### "Hubspot CRM review" November 23, 2024 4.0 Pros It's fairly easy to get the hang of and use. Has a number of useful features too. Cons Maybe too many features, makes it difficult to ensure the team are all using the right ones to maximise their efficiency and effectiveness. Review Source VR Verified Reviewer DATA ANALYST Information Technology and Services Used the software for: 6-12 months ### "Solid CRM, But the Pricing Might Be a Barrier for Small Businesses" December 21, 2024 5.0 Pros It is an excellent tool for managing customer connections and automating tasks because it is simple to use and intuitive. Cons For small firms, it can be expensive, and the free version has fewer functionality. Review Source KF Kristi F. Customer service E-Learning Used the software for: 1-2 years ### "Hubspot crm " April 9, 2025 4.0 Pros Easy to navigate and very user friendly. Does not take long to learn. Cons No complaints very easy to use and learn. Review Source KF Kelly F. VP Business Development and Marketing Mining & Metals Used the software for: 6-12 months ### "Good CRM for any industry" September 30, 2024 4.0 Overall, it's a good experience and I would recommend it for any industry. Pros It's very user friendly and easy to set up with no instruction. It has everything you need for a CRM. Cons I'd say that having to continually purchase upgrades for more features. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It's a better bang for your buck especially if you don't need anything fancy. Review Source NB Nabil B. Director Marketing and Advertising Used the software for: 1-2 years ### "Intuitive platform & easy to use, with great support available" October 28, 2024 5.0 Pros Intuitive platform, continuously updated with new features. Great support & clean UI. Cons A large chunk of sales teams are not as familiar with HubSpot vs Salesforce which made it more of a learning curve for them. The platform is also more fixed in what can be customized, which is both a help & hindrance in some ways. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Initially, the UI and cross-connection between HubSpot platforms made life simple. Review Source PR Peter R. Administrator Education Management Used the software for: 1-2 years ### "Best CRM so far." October 22, 2024 5.0 Pros HubSpot CRM has a great user interface which makes it so easy to use and manage. Cons Since I started working with it, I have nothing negative about it. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing HubSpot CRM The ease of use and pricing was cheaper. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Trello](https://www.capterra.com/p/211559/Trello/) The pricing was a bit cheap than the others. Review Source CB Carson B. Customer Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use, easy to learn" November 20, 2024 4.0 Pros Easy to use, easy to learn. Makes CRM a breeze. Cons Functionality is a bit rigid; AI components are not as developed as expected Review Source AO Ana O. freelance Marketing and Advertising Used the software for: 1-2 years ### "HubSpot CRM" December 1, 2024 4.0 HubSpot is a pleasant platform to use. I easily found the features I needed for my daily work. Pros I like the simplicity of the interface. It's much easier to use than other CRMs I've tried. The free version is a real plus. Cons More detailed tutorials on the advanced features would be helpful. The price of the paid versions seems a bit high. Review Source LB Lacey B. Admin Cosmetics Used the software for: 1-2 years ### "The zone space " November 3, 2024 5.0 Very organized instead of going to different areas everything was in one space Pros Manage all my contacts in one business space Cons Everything was great easy to access and especially easy to build new relationships all in one space Review Source TVW Tim Van W. Senior Project Supervisor Higher Education Used the software for: 2+ years ### "HubSpot CRM is armed with every necessity for optimizing contacts." August 13, 2024 5.0 HubSpot CRM has given us an exceptional quality experience working on our clients and customers relationship. It has ensured we have a very efficient communication platform to ensure smooth flow of information with our customers which has allowed us to build up very strong bonds with them. It provides with excellent conversation functions that help meet our commitment to support our customers. Pros HubSpot CRM has very efficient conversation tools that ensure smooth communications and sharing of information with customers and clients. It has an analytical tool that gives accurate performance insights on how to optimize customer engagement and improve relationships. Customizing HubSpot CRM is easily possible which helped us get a perfect solution for our relationship management needs. Cons We have never had any case with HubSpot CRM to this moment. It has been a smooth ride all along with no dislikes. Review Source AM Alex M. Sales diagnostics consultant Marketing and Advertising Used the software for: 1-2 years ### "Complete tool" November 25, 2024 5.0 Really complete tool that is easy to use and customisable. Whether you are a start-up or experienced company, the way it is structured will ensure it adapts to your needs. It's also a centralised tools for many departments and avoids purchasing and using different tools. Pros HubSpot CRM is a very complete tool and can be used by all departments. Cons The analytics features are basic. I recommend having a separate analytics tool, that integrates with HubSpot. Review Source ES Ekadashi S. Administrative Assistant Airlines/Aviation Used the software for: Less than 6 months ### "Best Decision Ever- Moving to HubSpot" November 20, 2024 5.0 Our company has recently moved from another platform to HubSpot and honestly it was the best decision ever. Hubspot has very neat interface. The training was also easy and useful. Even if you have never used HubSpot, you will get it. Pros The beautiful interface which makes it so easier to work without getting confused. Cons A bit expensive than expected. A little less price would be a good deal. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Everyone keep saying good things about HubSpot and so we thought to switch. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.