# Page 11 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 11 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 251-275 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Monique H. Owner Marketing and Advertising Used the software for: 2+ years ### "Hub spotters " December 2, 2024 5.0 Great experience my team loves the software so much ! Pros The ability to operate my small business smooth and accurately , the way it’s so easy to use for my team marketing Cons I literally love everything about hubspot Review Source RR Ryan R. Consultant Marketing and Advertising Used the software for: 6-12 months ### "Best CRM on the Market IMO" January 5, 2025 5.0 My overall experience was wonderful. Its got all the bells and whistles you would need for lead or relationship management. Pros Its so feature rich and user friendly that, if set up properly, even people who are not tech saavy can reasonably manage a modern business with things like website chat and social media tools. Cons To put it simply... the cost. This software is a powerhouse when it comes to CRMs but the cost definitely reflects its value. Review Source Rick M. Director of Marketing Insurance Used the software for: Less than 6 months ### "Great for Hubspot Marketing users" May 18, 2017 4.0 Pros It's pretty simple and user-friendly, especially if you use any of Hubspot's other products. I love that it works so well with Hubspot's Marketing software, it really helps unite sales and marketing teams. Cons If you want to do something a little outside of the normal, customization will be required and can be a bit of a challenge. Review Source MS Manish S. CEO Computer & Network Security Used the software for: 6-12 months ### "Experience with Hub Spot CRM" October 26, 2024 5.0 Very good and great experience with Hub Spot CRM. It's great and amazing. Pros user-friendly interface and the powerful automation features. It makes managing leads, tracking interactions. Cons Limited features: The free version of HubSpot CRM has limited features. Review Source CB Carson B. Customer Marketing Manager Information Technology and Services Used the software for: 2+ years ### "Easy to use, easy to learn" November 20, 2024 4.0 Pros Easy to use, easy to learn. Makes CRM a breeze. Cons Functionality is a bit rigid; AI components are not as developed as expected Review Source PS Pawel S. Head of Retail Retail Used the software for: 6-12 months ### "Solid choice for CRM" December 7, 2024 5.0 Fantastic piece of software with great data tracking Pros Excellent data keeping and functionality Cons Not as intuitive and ui needs improving. Overall not bad though Review Source PS Pereira S. Informatics Engineer Information Technology and Services Used the software for: 2+ years ### "A robust CRM system that has significantly enhanced our complex and highly technical environment with precision and efficient communication " September 9, 2024 5.0 HubSpot CRM has provided us with a significant edge. Investing in this CRM has not only streamlined our project management but also improved our customers communication and sales processes. Adopting HubSpot CRM has also enabled us to make more data driven decision and ultimately reformed our operational efficiency . Better client relations has led to the growth of our organisation. We will continue partnering with HubSpot CRM for our firm to continue succeeding in this digital era. Pros Integrating HubSpot CRM into our workspace systems and tools was a paramount resolution. We have reaped so many benefits since day one of deployment. The comprehensive project management tools incorporated in HubSpot enable us to navigate through the numerous stages of project execution. It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time. Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the entire team. We highly appreciate the powerful marketing automation tools. They enable us to create result oriented marketing campaigns and follow leads from these campaigns. It is also easy to now keep clients informed about new products. The sales cycle has therefore smoothened and become more efficient providing our sales team with accurate insights of prospects. The reports on sales performance and customer engagements enable us to strategically plan and address business issues. HubSpot CRM has enabled us to build on our creativity to our own advantages. We have fully polished and customized our dashboard to only display our metrics and KPIs. This provide us with a wide vie if our performance on realtime Cons HubSpot CRM stands out from the rest of systems. It seamlessly integrates with our design tools and project management tools enabling us to create a more unified workflow that has eliminated manual data entry. Also we have b en able to scale it and add features to operate our complex environment. Review Source VR Verified Reviewer DATA ANALYST Information Technology and Services Used the software for: 6-12 months ### "Solid CRM, But the Pricing Might Be a Barrier for Small Businesses" December 21, 2024 5.0 Pros It is an excellent tool for managing customer connections and automating tasks because it is simple to use and intuitive. Cons For small firms, it can be expensive, and the free version has fewer functionality. Review Source AM Alex M. Sales diagnostics consultant Marketing and Advertising Used the software for: 1-2 years ### "Complete tool" November 25, 2024 5.0 Really complete tool that is easy to use and customisable. Whether you are a start-up or experienced company, the way it is structured will ensure it adapts to your needs. It's also a centralised tools for many departments and avoids purchasing and using different tools. Pros HubSpot CRM is a very complete tool and can be used by all departments. Cons The analytics features are basic. I recommend having a separate analytics tool, that integrates with HubSpot. Review Source JP James P. Technical Director Marketing and Advertising Used the software for: 1-2 years ### "King of CTMs for a Reason" September 7, 2024 5.0 Overwhelmingly positive. Every client I have implemented HubSpot for has been very happy with the results and we’re able to see results as early as the first month of usage. Pros The data that you are able to get out of the system about a customer. When everything is connected correctly with all of your existing software systems and your website, you are able to provide your sales agents with extremely valuable information that they would only be able to get through a system like HubSpot. It increases the chance of closing a deal and converting a lead into a customer tenfold! Cons It would be the price. It’s a tough sale for an agency to recommend to a client who has never used a CRM before and does not understand the value of having a system like this. Review Source RS Ryan S. Director Sports Used the software for: 1-2 years ### "Best CRM for all. Easy and FREE too." September 10, 2024 5.0 Very successful and easy to use. Greatly increased sales and made it much easier to manage clients and stay ahead of the game with relevant notes and details about each job. Pros It's very intuitive and easy to use. Lots of free options too. I used to organise contacts and manage when I last contacted each person and their details or notes. Cons Sometimes it was tricky to setup. For example there is no entrepreneur option, they have to have the contact details for a person and then assign them to a company as opposed to just combining these into one with a entrepreur/sole trader option. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing HubSpot CRM Trusted by Mark Cuban and other big name characters. Youtube videos and support is plentiful. Seemed the obvious choice. Review Source DS Damon S. Director Marketing and Advertising Used the software for: 6-12 months ### "HubSpot is the go-to CRM for simplicity and for all the bells and whistles" September 5, 2024 5.0 HubSpot CRM is very quick to get set up and an essential toolkit for anyone managing clients, activity, pipelines, sales etc. Pros The biggest pro of HubSpot CRM for me is the record keeping of contact history in my contact records. Cons Sometimes all the advanced features can be a little complicated, but there is plenty of support to guide you through. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing HubSpot CRM A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) A client used HubSpot and after being added to their account, I liked the more solid functionality of HubSpot Review Source ER Eytan R. Marketing Director Information Technology and Services Used the software for: 2+ years ### "Hubspot - The CRM Marketers love " October 31, 2024 4.0 I'm happy with the solution. It is provide me the information that I, as a marketer, need in order to complete my tasks quickly. Pros Simple to use, very intuitive. Modular so you can easily use the services you like. Cons There is an additional cost for extra numbers of contacts. Review Source ES Ekadashi S. Administrative Assistant Airlines/Aviation Used the software for: Less than 6 months ### "Best Decision Ever- Moving to HubSpot" November 20, 2024 5.0 Our company has recently moved from another platform to HubSpot and honestly it was the best decision ever. Hubspot has very neat interface. The training was also easy and useful. Even if you have never used HubSpot, you will get it. Pros The beautiful interface which makes it so easier to work without getting confused. Cons A bit expensive than expected. A little less price would be a good deal. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Everyone keep saying good things about HubSpot and so we thought to switch. Review Source AO Ana O. freelance Marketing and Advertising Used the software for: 1-2 years ### "HubSpot CRM" December 1, 2024 4.0 HubSpot is a pleasant platform to use. I easily found the features I needed for my daily work. Pros I like the simplicity of the interface. It's much easier to use than other CRMs I've tried. The free version is a real plus. Cons More detailed tutorials on the advanced features would be helpful. The price of the paid versions seems a bit high. Review Source KN Kevin N. Sales Manager Medical Practice Used the software for: 2+ years ### "Great CMR tool" October 25, 2024 4.0 Pros HubSpot CRM's got both on-premise and cloud apps, which is ace for streamlining sales and contact management procedures. Cons To be honest, I haven't had any dramas with HubSpot CRM since my previous gig as a Sales Manager. Maybe the price is a bit steep, but that's about it. Review Source SH Sonia H. Head of Ambient Products Retail Used the software for: 2+ years ### "Hubspot CRM is a landmark for maintaining strong customer relationships." September 17, 2024 5.0 We have excelled so well in customer engagement since Hubspot CRM. It has been a incredible journey working with Hubspot CRM which has helped us keep our customers relationship stronger at all times. With Hubspot CRM, managing our customers data, information and interactions has been so effortless and efficient. Pros Hubspot CRM has task automations so we no longer have to waste much of our time and energy attending to the repetitive and tedious tasks. It has outstanding communication tools which keep us connected with our customers easily. Hubspot CRM analysis and reporting tools provide us with truthful insights that help us measure and optimize our customer relationships. Cons It has been a smooth ride with Hubspot CRM and it has nothing to be disliked. Review Source AS Alberto S. Finance Manager Automotive Used the software for: 1-2 years ### "The Effective CRM Platform " September 29, 2024 5.0 HubSpot CRM has improved the relationships from the company and clients, and no challenges experienced. Pros HubSpot CRM makes a suitable avenue that allows businesses connect with customers. There are efficient marketing structures well handled by the app. Cons HubSpot CRM is innovative, and there are no challenges. Switched from [Avid CRM](https://www.capterra.com/p/20743/Avidian/)[Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/)[Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) The expensive nature of these tools makes it challenging. Review Source CB Clint B. Owner Chemicals Used the software for: Less than 6 months ### "Hubspot review" January 4, 2025 5.0 Really good. Our experience has been really good so far! Pros More in depth customer information with significantly better customer communication. Cons Nothing so far. Our experience has been really good so far! Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) We wanted to take the marketing out of the Real Green software so we could have better control of emails. Review Source SZ Souha Z. Animatrice Animation Used the software for: Less than 6 months ### "Un outil puissant" February 25, 2025 4.0 Pros Interface intuitive et moderne, qui facilite la gestion des contacts et des opportunités commerciales Cons Bien que l’outil soit très performant, il peut parfois être un peu complexe à paramétrer pour les utilisateurs novices Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) Je suis passé à un autre produit parce que, malgré sa puissance, HubSpot CRM devenait trop coûteux Review Source SF Suzy F. marketing manager Security and Investigations Used the software for: 1-2 years ### "Seamless CRM with marketing integration" October 22, 2024 5.0 We use it daily. All the forms on our website are generated in Hubspot so the integration is seamless. Leads come in with all the required info and get automatically added to our newsletter distribution list. Pros Super easy to use and track leads/opportunities/sales. Love the integrated marketing component for making lists, generating emails and drip campaigns, website forms, and tracking open rates. Cons Difficult to track source of lead and not always accurate. Review Source LB Lacey B. Admin Cosmetics Used the software for: 1-2 years ### "The zone space " November 3, 2024 5.0 Very organized instead of going to different areas everything was in one space Pros Manage all my contacts in one business space Cons Everything was great easy to access and especially easy to build new relationships all in one space Review Source SB Stephan B. Digital Marketing Manager Sporting Goods Used the software for: I used a free trial ### "All Your Customers, All in One Place" January 13, 2025 4.0 There is nothing else quite like Hubspot when it comes to an all in one marketing and support suite. Pros It consolidates all of your customer interactions in a single easy dashboard. Cons Lacks some integrations that could really set it over the top. Review Source NB Nabil B. Director Marketing and Advertising Used the software for: 1-2 years ### "Intuitive platform & easy to use, with great support available" October 28, 2024 5.0 Pros Intuitive platform, continuously updated with new features. Great support & clean UI. Cons A large chunk of sales teams are not as familiar with HubSpot vs Salesforce which made it more of a learning curve for them. The platform is also more fixed in what can be customized, which is both a help & hindrance in some ways. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Initially, the UI and cross-connection between HubSpot platforms made life simple. Review Source TO TERI O. CEO Writing and Editing Used the software for: 6-12 months ### "HubSpot for customer connections " October 9, 2024 5.0 Pros Great user interface, perfect to track customer relationships and keep in touch with leads. Cons It is a little more expensive than some options but still less that Salesforce. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM HubSpot has more positive reviews and training products that met our needs. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) HubSpot did the job of two other platforms saving staff energy. 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