# Page 12 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 12 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 276-300 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Peter R. Administrator Education Management Used the software for: 1-2 years ### "Best CRM so far." October 22, 2024 5.0 Pros has a great user interface which makes it so easy to use and manage. Cons Since I started working with it, I have nothing negative about it. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing HubSpot CRM The ease of use and pricing was cheaper. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Trello](https://www.capterra.com/p/211559/Trello/) The pricing was a bit cheap than the others. Review Source VR Verified Reviewer Marketing Manager Accounting Used the software for: 2+ years ### "Best CRM Out There" September 8, 2024 5.0 Pros It's a very easy to use CRM at it's core, but contains so much depth and the ability to always take it a step further with automations and workflows Cons The cost adds up quickly, and there are a lot of features that you have to upgrade to gain access to. The simple act of clicking a button you don't have access to will trigger Sales Reps to try, fairly aggressively, and get you to upgrade Review Source TO TERI O. CEO Writing and Editing Used the software for: 6-12 months ### "HubSpot for customer connections " October 9, 2024 5.0 Pros Great user interface, perfect to track customer relationships and keep in touch with leads. Cons It is a little more expensive than some options but still less that Salesforce. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM HubSpot has more positive reviews and training products that met our needs. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) HubSpot did the job of two other platforms saving staff energy. Review Source NL Nora L. VP of Sales Marketing and Advertising Used the software for: 2+ years ### "Great experience" October 10, 2024 5.0 Pros Really easy to visualize deals in the pipeline. Cons The navigation - they recently changed it and it doesn't make sense. Review Source bE bakka E. Supplychain manager Consumer Goods Used the software for: Less than 6 months ### "Awesome tool" January 16, 2025 4.0 Pros Easy to acess customer care when needed and this creates a good image Cons its slow when loading and takes long to display all the features Review Source KH Kelly H. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Good system for sales, integrates well within the business" January 7, 2025 4.0 Pros Good dashboards, integrates well with other systems Cons Can be difficult to navigate at times - lots of information on the page Review Source JK Jordan K. Fleet and Customer Operations Executive Automotive Used the software for: 2+ years ### "HubSpot CRM - a helping hand" September 13, 2024 5.0 is a great help for my business, helping organizing and get more leads and sales. Support team is great with quick helpful replies. Another thing worth mentioning is integrating with other HubSpot apps. Pros The most I liked at HubSpot is the tutorials they offer to learn about , and customize the app after your needs. Is easy to use and has a beautiful and intuitive user interface. Me and my colleagues learned how to use it very fast. Cons I can say that the price is the only down side for . Review Source NG Natalie G. Senior Marketing Manager Computer Software Used the software for: 2+ years ### "The Premier Marketing CRM & Automation Platform" August 8, 2024 5.0 My overall experience with has been great. Their help center and customer service are unmatched. Pros is the premier marketing CRM and automation platform out there. It makes it so easy to store and organize contacts, segment your database into lists for targeted email marketing, and so much more. Cons The only thing I can honestly say I dislike is that they changed the navigation! I've been a Hubspot user for almost 10 years, and the nav changed really threw me off and is still taking some getting used to months later. Review Source KF Kelly F. VP Business Development and Marketing Mining & Metals Used the software for: 6-12 months ### "Good CRM for any industry" September 30, 2024 4.0 Overall, it's a good experience and I would recommend it for any industry. Pros It's very user friendly and easy to set up with no instruction. It has everything you need for a CRM. Cons I'd say that having to continually purchase upgrades for more features. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It's a better bang for your buck especially if you don't need anything fancy. Review Source Daljeet K. Sales Information Technology and Services Used the software for: 2+ years ### "User-Friendly Interface" September 3, 2024 5.0 Pros I liked for its user-friendly interface, powerful free tier, seamless integration with other HubSpot tools, and strong customization options. It also offers useful automation, reporting, and support, making it easy to manage and scale customer relationships. Cons The main downsides of are its potentially high cost for advanced features, complexity in pricing, and some limitations in deep customization. Review Source TD Tony D. Consultant en optimisation et automatisation des processus Information Technology and Services Used the software for: 1-2 years ### "Mon expérience avec Hubspot" October 13, 2024 4.0 J’ai une très bonne expérience globale avec ce système. On ne peut pas avoir vraiment de frustration d’interface puisqu’on peut le personnaliser beaucoup, et en termes de fonctionnalités c’est le CRM le plus complet. De plus le support est excellent et la traduction française également contrairement à d’autres CRM. Pros Ce que j’aime principalement de ce CRM est son module d’automatisation et sa capacité de personnalisation. Cons Indéniablement le prix. En résumé on passe de gratuit à 30$, à 1500$. Il n’y a pas d’entre deux. Et évidemment on a très vite besoin du forfait à 1500$ si on veut utiliser un maximum les automatisations etc. Et encore là à 1500$ on n’a pas débloqué toutes les fonctionnalités. C’est dommage. Il n’est donc pas fait pour les petites entreprises. Review Source SG Sara G. Content Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Easy but almost too big" March 31, 2025 4.0 Pros HubSpot is easy to use and get started, with solid templates and intuitive interfaces. Cons It was almost too big — hard to find my way around to what I really needed for my client's specific use cases. Review Source VR Verified Reviewer SaaS Growth Consultant Marketing and Advertising Used the software for: 2+ years ### "Great solution, slightly too glorified but still my go to CRM" August 26, 2024 5.0 I've used pretty much any module of Hubspot's Marketing Hub, from workflows to reports, and what I like is that the few times I'm in doubt how to do something, it's easy to figure it out. Pros Easy to set up, tons of integrations, and great knowledge base. I have used Hubspot at multiple companies (both in-house and with clients as a consultant) and it's a solid solution. Cons Support has been a hit or miss, when it comes to tracking issues they are usually not helpful (support is pretty good otherwise). Also it's annoying that somewhat standard features are not included in the already expensive Pro plan and require Enterprise. Review Source AS Anna S. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Pretty good" October 25, 2024 3.0 Pros It's good for sales processes and having a CRM for sales processes. Cons It's not good for CS activities. There are better tools for CS focused activities Review Source ZH Zoe H. Marketing Manager Automotive Used the software for: 1-2 years ### "Hubspot is the essential all-in-one system." August 13, 2024 5.0 Professional. The whole experience is very proper with the integration team that teaches you how to use the system. We love Hubspot, it is our main core of our business now. It is where we track everything, get reports, and see how we can further track our leads, customers, and improve sales. Pros Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support. Cons It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap was for when our business was smaller, hubspot gave us way more features and options. Keap was to simple. Review Source RS Rhea S. Internal Sales Executive Utilities Used the software for: 2+ years ### "HubSpot CRM is a superstar for building strong relations with customers." August 1, 2024 5.0 We have climbed the ladder of success in building strong relationships with our customers thanks to the good work by . It is very easy to customize which allowed us to achieve the right tool for the job that perfectly suits our needs. HubSpot CRM has helped take every possible opportunity we have to build up on our customer interactions. Pros incredible customer engagement functions like the chatting and meetings gives us an efficient way to interact with our customers. It gives us detailed reports that help us analyze our customer engagements and take actions to improve our customer relationships. It has great sales visual boards that allow us to monitor our sales activities in real time. Cons has nothing that does not amuse us. All functions are very useful and respond really well to our requests. Review Source AF Angel F. IT Manager Automotive Used the software for: 1-2 years ### "HubSpot CRM helps me stay organized and efficient in managing my sales leads." October 17, 2024 4.0 Pros Great user interface, easy to use, and excellent for tracking communication with leads. Cons Limited customization options and can be expensive for larger teams. Review Source ZG Zohreh G. Senior Product Researcher Hospitality Used the software for: 1-2 years ### "Comprehensive tool for all CRM needs" October 21, 2024 5.0 powerful tool for managing sales and marketing activities. I like the variety of offered features, user-friendly interface, and integration capabilities with other tools. Pros I like the detailed analytics and reporting to track performance and the fact that it easily integrates with other Hubspot tools and third party apps. I like the wide range of features, such as contact management, deal tracking, and email marketing. Cons I can not think of something myself but I have heard there are some limitations in customization compared to some other CRM platforms. Review Source JS Jignesh S. Customer Support Team Lead Financial Services Used the software for: Less than 6 months ### "An Intuitive and Powerful CRM Solution for Streamlined Sales and Customer Management" September 20, 2024 4.0 My overall experience with has been excellent. It's a reliable, intuitive platform that has streamlined our customer relationship management and sales processes. The automation features and seamless integrations have significantly boosted our team's productivity. Despite some limitations with the advanced features on the free plan, the value HubSpot brings in terms of ease of use and scalability makes it a great CRM solution for businesses of all sizes. Pros What I liked most about is its user-friendly interface and the powerful automation features. It makes managing leads, tracking interactions, and following up with customers seamless. The integration with marketing and sales tools is also a huge plus, allowing for an all-in-one solution without needing additional software. Cons What I liked least about is that some advanced features, like custom reporting and deeper automation options, are only available in higher-tier plans. For small businesses or teams on a budget, this can be limiting. Additionally, there’s a bit of a learning curve when trying to fully customize workflows. Review Source TVW Tim Van W. Senior Project Supervisor Higher Education Used the software for: 2+ years ### "HubSpot CRM is armed with every necessity for optimizing contacts." August 13, 2024 5.0 has given us an exceptional quality experience working on our clients and customers relationship. It has ensured we have a very efficient communication platform to ensure smooth flow of information with our customers which has allowed us to build up very strong bonds with them. It provides with excellent conversation functions that help meet our commitment to support our customers. Pros has very efficient conversation tools that ensure smooth communications and sharing of information with customers and clients. It has an analytical tool that gives accurate performance insights on how to optimize customer engagement and improve relationships. Customizing HubSpot CRM is easily possible which helped us get a perfect solution for our relationship management needs. Cons We have never had any case with to this moment. It has been a smooth ride all along with no dislikes. Review Source NM Natalie M. Design Director - Founder Design Used the software for: 1-2 years ### "Time consuming" August 31, 2024 3.0 Pretty horrible, the learning curve is quite steep Pros You can manage your website content and contacts from one platform Cons Too complicated to set up basic automation without being blocked by unexpected upgrades requests Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Framer](https://www.capterra.com/p/178917/Framer/) Wbsite development is only possible through templates, customization is limited or requires specialistic development. Not responsive enough on mobile and tablet. Review Source MB Martin B. Co-Founder Entertainment Used the software for: 1-2 years ### "A CRM with love-hate relationship" September 13, 2024 3.0 It wasn't the best experience, but we were able to operate using Hubspot for quite a few months. Ultimately, we couldn't find a more suitable alternative, so we've decided to stick with . Pros A very robust CRM tool that tracks leads and potential customers across different stages. It's a solid solution for managing your pipeline and integrates well with every major tool, e.g. Mailchimp. Cons It's very robust, but the free tier is fairly limited. Premium plans have premium pricing, so it's not really affordable for a startup. Review Source VR Verified Reviewer Customer Success Manager Events Services Used the software for: 6-12 months ### "Great tool to manage sales pipelines" September 3, 2024 5.0 Pros The UI is really intuition. It's easy to manage deals, create pipelines etc Cons Sometimes Hubspot asks to upgrade to use very basic features that other crm offers at same pricing Review Source JK John K. Member Real Estate Used the software for: Less than 6 months ### "Big Learning Curve" November 24, 2024 4.0 I tried to use HubSpot to help me in my search for real estate investment properties. Pros All information in one place. No need to hunt in google contacts for a prospect. Cons Too much of a learning curve. The time to learn an app can't eat the usefulness of using an app. Review Source NA Nathan A. CEO Founder Financial Services Used the software for: 1-2 years ### "Everything you need, but only when you pay" August 15, 2024 4.0 Everything was good, until I got the discount, it should have continued to function the same, but instead we had issues which pretty much forced us to pay the regular rate, which just wasn't good customer service considering we had been a paying customer before. Pros Ease of use. The kanban style layout puts everything in an easy to access place. Cons The pick-up period for the discount. And the lack of info about clients present prior to every party connecting to the APIs. Sometimes we need to have that information accessible on clients who aren't utilizing the platform. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.