# Page 13 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 13 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 301-325 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Milena C. Admin Construction Used the software for: 6-12 months ### "Easy beginner CRM" September 27, 2024 4.0 Overall easy to use and integrate. Tons of support and great training. Pros Love that there is a free option to at least get started with capturing information. Cons Cost to integrate certain things as well as adding more contacts gets costly the more you want. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We are using HubSpot in conjunction with salesforce at the moment. Review Source LC Latisha C. Sales Marketing and Advertising Used the software for: Less than 6 months ### "Great tool. " February 20, 2025 4.0 Pros It Was convenient as a work team to use. Cons I was new to using it but it seemed to work well Once You learned it. Review Source PH Priscilla H. Operations Manager Building Materials Used the software for: 1-2 years ### "Great CRM software takes a bit to get used to it " September 14, 2024 5.0 Pros Good dashboard for managing projects and having employees track jobs and contacts with customers. Cons Bit of a learning curve to really use the software to it’s full potential. Review Source VR Verified Reviewer Paid User Acquisition Specialist Computer Software Used the software for: 2+ years ### "Expensive yet worth it. " August 22, 2024 4.0 Hubspot offers a comprehensive solution to complete the sales cycle. From data enrichment to renewals you can do everything within the same tool. Pros We are able to set custom content for each of our campaigns and connect them to our sales team territories all with a simple workflow. Cons Some of the usage limits are irreversible. Seasonal or time-bound actions are risky. Review Source Tess G. creator Health, Wellness and Fitness Used the software for: Less than 6 months ### "HubSpot review " February 9, 2024 5.0 I got to learn a lot for free and also got certification. Pros They have high value skills that are free Cons you have to go through many short videos while doing a course. Review Source FA Fatima A. CSR Consumer Services Used the software for: 1-2 years ### "HUBSPOT CSR" September 10, 2024 4.0 Overall positive - very good to make sure customer inquiries are resolved without mismanaging the email. Pros It was good being able to see all the customer emailed back and forth as a message thread. very useful for multiple CSR's managing a mailbox Cons No excel support - inserting tables or images in the text box. Review Source EL Elizabeth L. marketing Machinery Used the software for: 2+ years ### "The difference between Salesforce and HubSpot is Night and Day" August 27, 2024 4.0 Pros Coming from Salesforce, HubSpot is like night and day. Cons There are so many beta features I can't keep up. You basically have to have an agency on retainer to use HubSpot. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce too complicated to use and not user friendly. needed to customize all the time. was too robust for our business size. Review Source MA Mo A. Digital Strategy Lead Hospitality Used the software for: 2+ years ### "Unreliable Chat Support - Misleading Advertising " August 19, 2024 3.0 Terrible when it comes to support. I wouldn't count on their live chat as it's extremely unreliable. Pros CRM features such as contacts and deals. Cons The support is terrible and oversold. You are told if you upgrade to a paid plan you get access to 24/7 around the clock chat support - unless they are not avilable. They may not be available due to simple reasons such as not working on weekends, holidays, or just too many enquiries. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM User Interface and the Sales Pipeline being user friendly. Review Source LT London T. Sales Representative Education Management Used the software for: 1-2 years ### "CRM Review" August 13, 2024 5.0 I liked it a lot when we used it and I am considering using it when for when I start my own businesses. Pros I really like how easy it is to use especially in training. It was easy to integrate with other products. Cons I don't like that it doesn't have the ability to manage larger companies so we had to switch to sales force when our company grew for better tools. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) I know we switched from another product, but I can not remember what product. I apologize. Review Source FV Felipe V. Sales Exec Outsourcing/Offshoring Used the software for: 1-2 years ### "The best CRM I've ever used" September 3, 2024 5.0 Fantastic overall! I am already a fan without a question Pros The most intuitive CRM I've ever used. UI is astounding. And powerful, but simple to use. Cons Tasks are not easy to manage when you have a lot of deals Review Source KH Krystle H. Accounts Receivable Specialist Construction Used the software for: Less than 6 months ### "Really great tool for leads and communications" September 27, 2024 4.0 We have just started using this but it has so far been a very useful tool for our company. Pros I love the messaging features and how everyone involved can see what is going on with leads. Cons Sometimes it is little different user interface on Mac vs windows. Review Source DD Daniel D. Director Business Supplies and Equipment Used the software for: 2+ years ### "Best CRM to manage your contacts " August 1, 2024 5.0 We use as the entry point for all new customers. We created a contact form on HubSpot and use this form in our tablet to record all new customers. From that we manage the relationship inside HubSpot with Outlook. Pros Its a great system to capture contact information and have all the records in one place. Cons The connection with Outlook is not great, it keeps logging out. If you do not check daily, you may miss information logged in that contact. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing HubSpot CRM Much easier to use and the Dashboard and features were more attractive. Review Source SM Shubham M. Senior Business Development Specialist Research Used the software for: 1-2 years ### "HubSpot CRM Review" November 2, 2023 5.0 Pros Hubspot is a great CRM, It has got so many features, It can be easily integrated with outlook to track emails on real time basis so that we don't miss anything. Lead management is very easy and it can automatically track leads from the website. Cons It's an expensive tool and also it's bit critical for a new user to use. Review Source TW Thomas W. COO Marketing and Advertising Used the software for: 1-2 years ### "Hubspot is the best all in one CRM on the market!" July 30, 2024 5.0 I love Hubspot and can't recommend it enough! They are very helpful and you can do so many things from one place. Pros Hubspot has drastically changed our business allowing us to be very organized and keep all our contacts, leads, deals, and customers in one place! Cons The cost is very pricey for the Pro plan and up Reason for choosing HubSpot CRM Recommendations from other Hubspot users. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Monday.com didn't allow for all of our departments to funciton and work together. There was a lack of integrations as well. Review Source JG James G. Owner Mental Health Care Used the software for: Less than 6 months ### "Hubspot = RIPOFF!" August 17, 2024 1.0 Total ripoff. They should be investigated. Pros Truthfully, nothing...Absolutely nothing. Cons They are misleading and fraudulent. I subscribed to their $20 per month "Starter" plan, primarily to build a website for my company. They claim ease of use...Lie. Their AI generated a templated website based on minimal information I provided at startup. My company name and logo looked like crap, and the so-called "Editor" mode was virtually non-functional. My plan supposedly provided live chat support, yet when I clicked the link for it I was taken to some "helpful" (not!), irrelevant article on all the great "features" of their web-builder. I had to pay $20 up front for the starter package, and the company offered no refunds (geez, I wonder why?), so after canceling my auto-renewal, I put a claim in with my bank for than bogus charge, more on principle than because I needed the money. Oh yeah...They also don't let you delete your account, even though their so-called "help" menu says you can. Reason for choosing HubSpot CRM Their sales propaganda was convincing but turned out to be fraudulent. Review Source VR Verified Reviewer Principal Recruiter Information Technology and Services Used the software for: I used a free trial ### "Great CRM if that's what you need!" September 10, 2024 4.0 Good product for CRM requirements with lots of integrations available. Pros Hubspot CRM integrates with a number of products. Cons It wasn't recruitment specific and didn't fulfil my specific needs at the time. Review Source JR Joshua R. Digital Strategy Manager E-Learning Used the software for: 2+ years ### "HubSpot makes automated follow up and outreach easy for every member of your team" July 8, 2024 5.0 My experience with HubSpot has been wonderful. It's one of the best CRM tools that I've used before and really offers all the things you would need for your marketing team. Pros HubSpot has a very in depth tracking system for contacts, allowing me to score leads and enroll them in automated workflows that push over performance and activity to reports that we can present. Cons Some of the workflow functions can feel a but clunky if you have an incredibly personalized tracking system. Integration with other tools can also be a bit messy but HubSpot support is always there to be as helpful as they can be. Review Source MA Melissa A. President Marketing and Advertising Used the software for: 2+ years ### "Rip-Off and Zero Customer Service" July 18, 2024 3.0 Not worth it. Now they are hurting our business. Pros Ability to manage contacts and see when they open email. Cons Some features weren't working for us and frustrated, I contacted Hubspot to report them. We had a very helpful rep, who actually convinced us to upgrade our plan, but used high-pressure tactics to get us to sign a one year contract a few months ago. We are a very small agency, and we were hit financially and had to pivot our operations in order to stay in business. Hubspot has now disabled our account, through which we purchased a phone number, and now we can't receive those calls. We are not able to go back to our former plan, and the account is in a hostage state, which truly hurts our business. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[SendPulse](https://www.capterra.com/p/146369/SendPulse/)[LinkedIn Sales Navigator](https://www.capterra.com/p/228343/LinkedIn-Sales-Navigator/) Review Source TR Tomi R. Marketing Advisor Information Technology and Services Used the software for: 2+ years ### "CRM well done" August 14, 2024 5.0 I'm happy with it. HubSpot CRM is used in four companies I'm involved in. Pros It's a very good CRM with all usually required features. Cons For a start-up the sales pro pricing is a bit too high, but was for us worth of the money. Review Source IL Ivan L. General manager Graphic Design Used the software for: 2+ years ### "Excellent for Starting with a CRM" July 8, 2024 5.0 It has been positive. The platform is incredibly user-friendly, making it easy to get started even for those new to CRM systems. Its basic functionalities are perfect for small businesses. The ability to track email opens is particularly useful. It has greatly enhanced our efficiency in managing leads. Pros The CRM is very easy to use and is perfect for small businesses that require basic functionalities. You can see when someone opens your email, clicks on your link, and track other activities when integrated with your website. It also allows you to store a lot of information about your customers. Cons While the initial cost is free for small businesses, advanced features can become quite expensive. There is also a learning curve associated with mastering these advanced functionalities Review Source KG Kim G. Performance Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Everything you need from a CRM tool" September 6, 2024 4.0 Pros The tools for tracking customer interactions and automated follow-ups saved me so much time. Cons Apart from the free version which already offers some basic tools, the advanced features can get quite expensive Review Source TG Travis G. Outside Sales Rep Building Materials Used the software for: 6-12 months ### "Excellent tool for business growth" August 26, 2024 4.0 Overall I have had a very positive experience with HubSpot Pros I like all the different reporting tools for analyzing data. You can organize so many data points in anyway you want. Cons The app could use some work. There are some many options sometimes it seems clunky Review Source MB Milly B. Founder Writing and Editing Used the software for: 2+ years ### "Too pricey for small projects, but otherwise amazing!" August 10, 2024 4.0 Overall, I really like Hubspot. If I had the budget, I'd use it for every project! Everything links together really well and there are some great features that help to speed up workflows (like automatically going onto the next record for each task - small thing, but powerful!) Pros The feature set is just unparalleled and I love how intuitive everything is, even for people who haven't used CRMs before. Cons The pricing is way too high for most smaller companies nowadays. The free plan is decent, but it has so many upsells and annoying branded things everywhere that it doesn't feel very professional using it. Review Source TH Tabatha H. Director of Human Resources Hospital & Health Care Used the software for: 1-2 years ### "HubSpot works for what we need " September 10, 2024 3.0 It is very useful. I am used to Salesforce and have preferred this platform Pros I can build out process flows effectively. We use it for recruiting and business development Cons The notification system. The ticketing can be confusing. We tend to receive multiple notifications and duplicate information Review Source AM Amir M. Business Development Rep Information Technology and Services Used the software for: 6-12 months ### "The 6/10 review" August 6, 2024 4.0 I have enjoyed learning more about Hubspot as I use it day to day. I would rate my experience a 6/10. Pros The fluid-like customization abilities within the app. Cons A good bit of other CRM integration tools seems to have a hard time connecting with Hubspot. Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) A new company hired me and this is the current tool. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.