--- title: "Page 13 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 13 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4485 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152373/HubSpot-CRM/reviews/?page=13" page_type: "reviews" language: "en" --- HubSpot CRM 4.5 (4485) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Page 13 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 301-325 of 4485 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR Peter R. Administrator Education Management Used the software for: 1-2 years ### "Best CRM so far." October 22, 2024 5.0 Pros HubSpot CRM has a great user interface which makes it so easy to use and manage. Cons Since I started working with it, I have nothing negative about it. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing HubSpot CRM The ease of use and pricing was cheaper. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Trello](https://www.capterra.com/p/211559/Trello/) The pricing was a bit cheap than the others. Review Source LH Lucien H. Head of GTM Information Technology and Services Used the software for: 2+ years ### "Hubspot is a industry leading CRM and a must for fast scaling businesses" May 6, 2024 5.0 Absolutely fantastic and highly recommend. Hubspot has scaled from 4 of us to over 200 and they are constantly innovating. Pros We initially chose Hubspot because of it's user friendly UX/UI. We have now used Hubspot for over 6 years and it has been incredible constantly ensuring they added features that keep up with our growth. The CRM itself is still very intuitive. The reporting and dashboards feature is fantastic. There are so many pro's but it's hard to beat Hubspot for it's intuitive design and use. Cons The challenge we've had with Hubspot it the placement of critical features in different pricing categories. We are constantly finding that critical features are in different pricing tiers. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Data scientiste Education Management Used the software for: 6-12 months ### "HubSpot CRM, a very powerful CRM to use!" August 22, 2023 4.0 Pros I like the All-in-One Solution! HubSpot CRM is not just for sales; it also includes marketing automation, customer support, and service features. This all-in-one approach allows businesses to manage their entire customer lifecycle within one platform. Cons I don't like the Limited Advanced Features. The free version of HubSpot CRM provides essential features, but some advanced functionalities, such as advanced reporting, customization, and workflow automation, might require upgrading to paid plans or using additional HubSpot tools. Review Source Ankur C. Module Lead Computer Software Used the software for: 2+ years ### "Mid Range featured pack solution for all our CRM/Contact/Marketing/Lead management needs" December 9, 2022 4.0 Thanks to their details documentation and community support, my overall experience has always been great. Pros I really like the way they have provided the ease to admins to manage the contacts and contact creation right after Hubspot form is submitted. Even the method to embed Hubspot Forms on any website is also very user friendly. Comunity support is also there to back up developers in all development needs. Their APIs and Private Apps are really amazing when it comes to authentication and works seamlessly. Cons Recently, they have removed their support for API key authentication which probably has broken many hearts as most of the people were too dependent on API key validation. But thankfully creation of Private app and validation through access token is not that tough. However, their customer support is not very helpful when it comes to technical enquiries. You need to be dependent on community only which sometimes may take time to answer your question. Although Hubspot documentation is at time very helpful for technical queries. Reason for choosing HubSpot CRM Powerpacked features, Ease of management, Huge development scope Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[GiveMe5.ai](https://www.capterra.com/p/207396/GiveMe5-ai/) Additional features provided by Hubspot, ease of management, more development scope Review Source AR Alex R. CEO and Founder Information Technology and Services Used the software for: 2+ years ### "A Nightmare in SaaS: HubSpot's Sales Trap and Operational Chaos" June 28, 2024 2.0 Choosing HubSpot over Salesforce was one of the biggest, most damning decisions I've ever made for the growth of my company, Desygner, which boasts 40 million users. We initially moved to HubSpot due to a tempting 90% discount, but what seemed like a cost-saving choice turned into a nightmare that has plagued us for the past three years. HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster. Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations. HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother? After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare. Pros HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster. Cons Buggy and unreliable Extremely confusing interface Ineffective and unusable for sales teams Constant upsells to access essential features Bloated and dysfunctional system Significant financial investment with minimal return Lost opportunities due to operational inefficiencies Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations. HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother? After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare. Reason for choosing HubSpot CRM Only discount, kill me now for making this decision! Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Discount from a startup offer of 90% discount. Review Source JC Jared C. Business Data Analyst Education Management Used the software for: 2+ years ### "Powerful and Customizable Platform That's Ever-Improving" May 4, 2023 4.0 HubSpot fulfills many vital business functions for our org at a competitive price. Definitely a tool that can produce a high return on investment, when utilized to its fullest potential. With all of that said though, depending on the business, HubSpot may or may not be the one-stop-shop to fulfill every business need as opposed to some of its competitors. Pros HubSpot is highly customizable and can be tailored to fit your business needs. The various automation functions make streamlining processes easy to do and can really drive business in an efficient manner. The platform also has many integration partners that are easy to plug in and use as well. Cons HubSpot is missing some functionalities and out of the box features that some competitors have, but they are constantly working to improve their platform and close that gap, releasing new features on a regular basis. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost-driven Review Source Arjun K. Co-founder Computer Software Used the software for: 2+ years ### "Expensive, but great" December 26, 2023 5.0 Overall, Hubspot is great. It does the job, and I don't need to think about it - which is all I want. It's pricey, but you get more than what you pay for, and the integratios are always getting better. It does a really good job of being powerful while not being a mess like SalesForce - that alone makes it the easy choice for any startup. Pros Easy to set up, integrates with everything (from email to LinkedIn), trackers are great, AI functionality is helpful, and their support team is really helpful too. Cons Some of the reporting is lackluster, especially if your billing setup is non-standard or uses line items. Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to pursue 3rd party integrations into a warehouse to reconcile stripe and hubspot data. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Way better organized and easier to use than anything else Review Source VR Verified Reviewer Consultant Management Consulting Used the software for: 6-12 months ### "A complete marketing and sales solution" September 17, 2023 4.0 Overall experience has been positive for us, we were in the process of setting up our sales and marketing vertical and this tool helped us sort three mail pain points 1) sales pipeline management - we were able to set up our entire sales workflow with this tool 2) Communication and Engagement - Maintain effective and continuous communication with existing customers and leads 3) Increase conversion - few automation processes did help us increase conversions rate by a bit Pros 1) We initially went ahead with free plan of HubSpot CRM, before going forward with paid one to ensure that the tools fits our use case. The free version includes all core functionalities and can be a good option for startups and small businesses with small budgets 2) UI and UX of the tool is very intuitive, we were able the team was able to onboard onto the tool very easily, with some training3) The tool helps us to create workflows and automate Automation lot of redundant tasks, this saves lot of time. We have also lately integrated a HubSpot based chatbot on our website for direct lead generation Cons 1) Not all features are available in free plan, for e.g. there is an automation limit on free plan, we tried setting up automation of workflows on free plan initially but were not able to set up automated emails. Also, there is no chat or phone support for free plan2) Marketing hub, sales hub or servicing hub, each one comes with its own cost, that is over and above its subscription cost 3) It takes users some time to get accustomed to advanced features, basic ones are easy to get used to Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Free plan and reasonable pricing was the main reason, it helped us test the key features of the tool before going ahead and buying the paid version Review Source AD Annika D. Customer Success Team Lead Financial Services Used the software for: 1-2 years ### "Very powerful and useful tool, but could benefit from some cleaning" December 16, 2023 4.0 Used it nearly every day for over 2 years. Very easy once you get to know it and are able to work around its quirks. Occasionally goes rogue and connections break however there are several industry experts who can fix it with relative ease. When it’s working, it is incredible and for the cost, overall pretty good Pros The level of customization was extremely granular and nearly every aspect could be specifically tailored to my organization. Mostly intuitive to use and houses the capability to bring most business functions in house on a central dashboard. Cons At times the platform can be very glitchy. Is prone to small bugs (names switching, phone numbers/files/titles getting corrupted, occasional brief outages). While these things are not the biggest inconvenience they can pile on if not cleaned up or rectified immediately and can result in a slightly skewed database. The system is also not necessarily independently intelligent and capable of recognizing slight variances, dupes etc, making most things a manual process. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Hubspot was cheaper than salesforce and offered more customizable options for a small company Review Source Drew W. CEO Hospital & Health Care Used the software for: 2+ years ### "HubSpot and Small Business Sales Growth" December 19, 2023 4.0 Overall, our experience was positive, and our sales team has no complaints. Again, we find our limiting factor is more on the growth of our service department. HubSpot, is a mobile friendly CRM that works great for a growing sales team. Additional marketing features can be added, but that is a separate cost, unless you have in house marketing talent. Pros HubSpot is great at tracking relationships at the individual level. These can be tracked from prospect to conversion, and all related activity can be easily tracked and revisited. Dashboards can be setup to track meta data, but is limited in how it can be customized. Cons All of our dislikes in HubSpot are related to the service side. The sales side of this CRM is sufficient or better to other CRM's, but is limited in customizable solutions. This will need to be discussed when considering your companies specific needs. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM The marketing integration was a recommendation of the marketing company we partnered with for inbound leads. The lead generation did not pan out, but this was not fault of HubSpot. Review Source VR Verified Reviewer Directeur Commercial et Marketing Computer Software Used the software for: 2+ years ### "La pierre angulaire d'une entreprise qui vise une croissance importante." December 19, 2023 5.0 Hubspot est notre deuxième cerveau aujourd'hui afin de gérer la totalité de notre business. Toute l'expérience client est automatisé dans l'outil afin de nous permettre de continuer de croitre. Pros La facilité d'utilisation ainsi que les nombreuses fonctionnalités présentes nativement. Les intégrations demandées sont déjà là aussi nativement : Aircall, SMSfactor ... Cons Pour l'instant, à part le fait qu'il automatise les nom de domaines généraux tel que SFR.fr, orange.fr ... Il pense que la société en face est bien SFR ou orange, alors que c'est une adresse email indépendante. Sinon ok pour tout Review Source Michael B. Founder Financial Services Used the software for: 2+ years ### "Great free version. VERY expensive after that. " January 3, 2024 4.0 It has been great. I'm just afraid to get started with it because the price as you grow in your needs is TERRIBLE. Pros Good free version. Good user-friendly interface. Cons Once you get beyond the basics the price EXPLODES. Just too expensive. Try odoo or Active Campaign. Reason for choosing HubSpot CRM Free version is so good for outbound calling and basic email marketing. But as I grow I'll need to go to another product. Just too expensive. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) It was a customized version of Active Campaign and that made it really expensive. Active Campaign is OK for the CRM part and GREAT for the marketing automation part. Review Source LF Louisa F. Head of Marketing Computer Software Used the software for: 1-2 years ### "Amazing CRM" November 20, 2023 5.0 Our experience with Hubspot thus far has been overwhelmingly positive. Pros I have a strong affinity for HubSpot CRM. Two years ago, I advocated for our company's transition to HubSpot, and I have no regrets. Our committed Customer Success Manager is consistently accessible, and the Support team is both responsive and helpful. While the platform boasts an array of features, which can sometimes feel overwhelming when searching for specific details amid the abundance of options, the HubSpot team is consistently efficient in providing the necessary clarification. This contrasts with our experience with previous solutions, where obtaining help and support was not as easy and straighforward. Cons The only qualms I have with HubSpot CRM revolve around some small improvements that I would appreciate seeing implemented. Specifically, it would be great to have the option to select multiple contacts simultaneously using the shift key, rather than having to choose them one by one. This small enhancement would streamline our workflow and contribute to an even more user-friendly experience. Overall, though, my experience with HubSpot CRM has been overwhelmingly positive. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) It was always malfunctioning and we had little to no support. Review Source Abdullah G. sels man Biotechnology Used the software for: 2+ years ### "I'm extremely disappointed with the \[Title of Review\]. The quality of the product/service was nowher" May 8, 2023 3.0 Overall, my experience with HubSpot CRM has been incredibly positive. It's user-friendly, intuitive, and provides powerful features that make managing relationships easy. Highly recommend! Pros I appreciate the extensive and user-friendly features of HubSpot CRM. It makes managing customer relationships a breeze and provides great insights into customer data. Highly recommended! Cons We need to discuss what you didn't like about HubSpot CRM. Please let me know what your biggest frustrations were so that we can address them. Review Source Gerardo H. Consulting Engineer Computer & Network Security Used the software for: 1-2 years ### "HubSpot CRM a good option for small scale sales team." December 20, 2023 4.0 It was a good experience, You will have good features for a small team, but you need to consider what are your needs. Pros It features all the basic for sales management at a reasonable cost. It brings you good service level support and It's easy to use. Cons There are few documentation about integration with other products, we wanted to deploy API or some automation for sales campaign but it was no possible. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Benefits over cost, and There was a good discount during the purchase. Review Source ZH Zoe H. Marketing Manager Automotive Used the software for: 1-2 years ### "Hubspot is the essential all-in-one system." August 13, 2024 5.0 Professional. The whole experience is very proper with the integration team that teaches you how to use the system. We love Hubspot, it is our main core of our business now. It is where we track everything, get reports, and see how we can further track our leads, customers, and improve sales. Pros Hubspot is an all-in-one type of system. It not only connects to basically all programs and apps that you operate on, but it is very customizable for any business structure. It is simple to use & gives structure to our entire company - marketing, sales, and customer support. Cons It was a bit trucky to set up at first, to migrate everything across from our previous CRM. You have to do some custom mapping of fields, and we lost some customer notes, but the support team was very patient & helpful. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Keap was for when our business was smaller, hubspot gave us way more features and options. Keap was to simple. Review Source Dylan C. Software Developer Computer Software Used the software for: 1-2 years ### "From marketing to sales, everything you need to run a business" December 13, 2023 5.0 Hubspot has been a valuable tool the business, and our app integrates deeply with it, syncing all our custom metadata and qualified leads to it. It's expensive, but our sales and marketing teams love it. Pros I love HubSpot's seamless integration, user-friendly design, and comprehensive tools. It simplifies my workflow, streamlining marketing, sales, and customer service for efficient business management. Cons HubSpot's pricing can be a bit steep for advanced features and the learning curve can be challenging, especially for complex automations and configurations. Review Source BF Barbara F. comercial Consumer Services Used the software for: 1-2 years ### "Hub gestão de CRM" December 26, 2023 5.0 O HubSpot CRM é conhecido por sua abordagem centrada no cliente, oferecendo uma experiência integrada para empresas que buscam consolidar suas atividades de vendas, marketing e atendimento ao cliente em uma única plataforma. Como com qualquer ferramenta, é importante avaliar as necessidades específicas da sua empresa para determinar se o HubSpot CRM atende aos requisitos do seu negócio Pros O HubSpot CRM é uma plataforma de Customer Relationship Management (CRM) que oferece uma variedade de ferramentas para ajudar as empresas a gerenciar seus relacionamentos com clientes, automatizar processos de vendas e marketing, e otimizar o envolvimento do cliente. Cons Ajuda a organizar tarefas, reuniões e outras atividades relacionadas a vendas e marketing mas poderia ser mais agil Review Source PA Pedro A. Marketing & Growth ops Financial Services Used the software for: 2+ years ### "Best CRM for Marketing Operations" October 2, 2023 5.0 Pros Its simply the best CRM for Marketing.You can do everything with it with ease and can connect all integrations available. If they don't exist, just create them by yourself using webhooks and api's. Cons It's always updating the filters and can be a bit overwhelming for the team to keep up with the constant new updates Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It's the best for marketing use and is much less expensive than Salesforce Review Source UG Uziel G. Data Scientist Health, Wellness and Fitness Used the software for: 2+ years ### "I could choose HubSpote again" December 14, 2023 4.0 It is a great tool to manage contacts and how those contacts evolve through the patient's journey. Pros You can configure workflows that allow you to register in spreadsheets and send e-mails at specific moments. Cons Some features are complicated to perform. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HubSpot CRM The benefit-cost relation was the most important feature that we considered Review Source Juan M. Software Engineer Marketing and Advertising Used the software for: 1-2 years ### "The best and essential tool to boost your online business " November 18, 2023 5.0 HubSpot has made it possible to automate repetitive tasks, such as sending emails, scheduling social media posts, and segmenting contacts, with a built-in tool that allows you to easily manage contacts and monitor customer interactions, and provides useful metrics and analysis to evaluate the performance of marketing and sales strategies, helping to make data-driven decisions. Pros I like this tool for being an all-in-one tool designed to help businesses attract visitors, convert them into leads, and close sales. Offering a wide range of tools, such as CRM, marketing automation, data analysis, content management, social media and more. It offers its wonderful focus mainly on inbound marketing, which involves creating valuable and relevant content to attract customers naturally. Cons Despite being a robust platform, HubSpot may have certain limitations in terms of customization and specific adaptation to the needs of some companies, the cost and the value that HubSpot can bring to your company before choosing a plan Take advantage of the analysis tools to Continuously improve your marketing and sales strategies. Review Source KC Kylee C. Digital Marketing Leisure, Travel & Tourism Used the software for: 2+ years ### "Seamless Integration for Boosting Sales and Marketing Synergy" August 31, 2023 5.0 HubSpot CRM has been a game-changer for our business, revolutionizing the way we approach sales and marketing. One of the standout features that has truly impressed us is its remarkable ability to seamlessly integrate our sales and marketing functions, creating an unparalleled level of synergy that has significantly enhanced our operations. Gone are the days of siloed efforts; now, every step of the customer journey is a cohesive experience. The centralized dashboard provides a comprehensive view of our leads, prospects, and customers, allowing both teams to collaborate efficiently and tailor their strategies based on real-time insights. Pros What sets HubSpot CRM apart is its intuitive automation capabilities. The seamless integration of marketing automation tools ensures that leads generated by our marketing efforts flow seamlessly into our sales pipeline. This has not only streamlined our lead nurturing process but has also led to a significant reduction in manual handoffs and a boost in overall conversion rates. Cons I think the hardest part about HubSpot was the setup process. While it takes much effort to get set up with Hubspot CRM, we found it was more than worth it and the support team was able to help us with our most difficult integrations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM The functionality with HubSpot was unmatched by the other products. The intuitive structure of how contact information is presented is easy for any user. Review Source wE wissal E. freelancer Computer Software Used the software for: 6-12 months ### "I REALY LIKED THIS EXPERIENCE ABOUT THIS SOFTWARE" December 17, 2023 5.0 it was and still is one of the best experience Pros User-Friendly Interface, Integration Capabilities, Lead Management,Reporting and Analytics,Customization Cons Limited Customization,Pricing,Learning Curve,Limited Functionality, Integration Challenges Review Source CB Christelle B. Chief Marketing Officer Computer Software Used the software for: 2+ years ### "Excellent" September 1, 2023 4.0 Excellente expérience Pros Pour industrialiser la gestion de son CRM, Hubspot est simplement incontournable. La plateforme permet de gérer tout le cycle de vie clients. Cons Il faut avoir une machine assez puissante pour supporter Hubspot, notamment sur la partie Dashboard Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pour scaler les process sur le cycle de vie du lead. Review Source NA Natasha A. marketer Real Estate Used the software for: 2+ years ### "What used to be great is now awful " March 31, 2024 1.0 Pros HubSpot CRM was great 2 years ago. Was very expensive, but had a good return for the price. Now they keep charging more and more and give less and less. Cons I don't know what happened, but it's no longer good value for money and they have a lot of bugs and no solutions and very limited support - chat support is unavailable 99% of the time. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.