# Page 14 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 14 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 326-350 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Alex R. CEO and Founder Information Technology and Services Used the software for: 2+ years ### "A Nightmare in SaaS: HubSpot's Sales Trap and Operational Chaos" June 28, 2024 2.0 Choosing HubSpot over Salesforce was one of the biggest, most damning decisions I've ever made for the growth of my company, Desygner, which boasts 40 million users. We initially moved to HubSpot due to a tempting 90% discount, but what seemed like a cost-saving choice turned into a nightmare that has plagued us for the past three years. HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster. Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations. HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother? After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare. Pros HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster. Cons Buggy and unreliable Extremely confusing interface Ineffective and unusable for sales teams Constant upsells to access essential features Bloated and dysfunctional system Significant financial investment with minimal return Lost opportunities due to operational inefficiencies Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations. HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother? After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare. Reason for choosing HubSpot CRM Only discount, kill me now for making this decision! Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Discount from a startup offer of 90% discount. Review Source BB Brian B. Director of Operations Civic & Social Organization Used the software for: Less than 6 months ### "My HubSpot Review" August 30, 2024 4.0 Pretty good the knowledge base is pretty good Pros Ease of use, creating email campaigns. Cons Learning curve technically was sufficient Switched from [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/) Functionality and integrations were better Review Source sM saeid M. engineer Alternative Dispute Resolution Used the software for: 2+ years ### "Not good company to work with." July 22, 2024 1.0 Pros Nothing no costumer service no contact person to call. Cons Nothing just wasting our money for two years. Review Source RO Regine O. Lead Generation Specialist Food & Beverages Used the software for: 1-2 years ### "The Best CRM for me" July 16, 2024 5.0 Overall it's the best experience, I learned a lot from Hubspot. Pros The contact, sales, automation, and most importantly the reporting management features. Hubspot is so easy to use and it can organize your leads and contacts. Cons I guess the price of the software, but for me it's under the company so I don't have any issue with Hubspot so far. Review Source CM Callum M. Director Marketing and Advertising Used the software for: 1-2 years ### "Hubspot CRM - better than the alternatives " July 8, 2024 4.0 Really good product, great for user adoption, very intuitive and works better than most other CRMs I have used. Pros As far as a CRM goes, easy to use, pretty intuitive and easy to use even for non technical people Cons The pricing model can get out of hand if you are not careful, obviously it's a pay to play CRM and the more you want to do the more modules you have to add which can get pricey. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Needed a change, previous system was stale and not be used effectivley Review Source ML Madison L. Business development manager Construction Used the software for: Less than 6 months ### "Good software " September 5, 2024 5.0 Overall experience has been pretty good so far Pros It is very simple to navigate and also efficient when it comes to logging sales activities Cons There is nothing I can say I dislike other than it does glitch every once and a while Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Our company is still making the transition Review Source VR Verified Reviewer CEO and Founder Management Consulting Used the software for: 2+ years ### "Hubspot for Small Businesses" June 14, 2024 4.0 Overall Hubspot does what it is supposed to do. The free version is good enough for small companies. Pros I really enjoy the knowledge base (Hubspot Academy). Cons I wouldn't say I like the way it looks nor do I like the costs. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source DH Dominika H. Growth and Revenue Manager Information Services Used the software for: 2+ years ### "Great CRM for midsize businesses who need quick results " June 27, 2024 5.0 Very good! There are so many things you can do and automate, and it's in general a very flexible software. Plus I have to give huge extra credit to the Hubspot support team which is always super kind, quick and helpful. Pros Hubspot offers endless opportunities when it comes to setting up the data structure and managing potential and existing clients. Workflows make it very easy to get things done in a small team. Cons I wish that there were more options in the reporting feature, such as creating more complex formulas or reporting for a specific moment in time. Review Source TF Tayo F. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Streamlining Sales and Marketing Efforts" August 14, 2024 5.0 HubSpot CRM has been a game-changer for our business. It's helped us streamline our sales and marketing processes, and the customer support team is top-notch. Pros I appreciated how HubSpot CRM allowed me to manage all my sales and marketing efforts in one place. The interface is intuitive, and the reporting features are excellent. Cons The learning curve was a bit steeper than I expected, and some of the features felt overwhelming at first. Review Source JN John N. IT and Ecommerce Manager Retail Used the software for: 2+ years ### "Hubspot Crm & Sales Pipeline" June 21, 2024 5.0 very positive, would highly recommend as a good start up CRM, ideal to move away from Excel or paperbase sales or customer service operations. Pros Easy Setup, alot of a options before requiring an upgrade to a paid account. supportive account managers easy integration for email or gravity form capture. Cons nothing really worked straight out of the box. Review Source MP Mandie P. Independent Freelancer Arts and Crafts Used the software for: Less than 6 months ### "Effective enough...?" September 17, 2024 3.0 Pros Its a decent program, rather middle of the road but functional. Cons Its a bit bland, not the greatest options. Review Source Rafael M. Head de Vendas Computer Software Used the software for: 6-12 months ### "Muitos recursos, pouco intuitivo" June 21, 2024 5.0 Pros Ele é bastante robusto e completo, você encontra muitas métricas e muitos relatórios dentro dele. Integra muito bem marketing, vendas e CS de forma que todas as áreas tenham condições de interagirem com os dados da melhor forma. Cons Exige que você se adapte ao formato dele. Especialmente para vendas, se você não se adaptar ao modelo Hubspot de processo comercial, você com certeza passará muito trabalho para conseguir medir e gerenciar seu time. Detalhes demais as vezes atrapalham muito. Review Source AC Andy C. Digital Marketing Executive Primary/Secondary Education Used the software for: 6-12 months ### "Prepare to scale up your sales funnel" June 15, 2024 5.0 Has changed the way we deal with customers entirely both from a sales and comms standpoint Pros The ability to manage customers higher up in their funnel experience where they are years from purchase Cons The marketing emails could be better to allow easier customisation and a quicker setup process. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Pricing was the deciding factor in the end. Review Source CC Cara C. Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Generally I like it" August 19, 2024 5.0 Easy to use and keep track of leads and contacts Pros Easy to use once you get all the proper permissions Cons It was annoying having to constantly ask for permissions for this program Review Source GL Gavin L. Account Executive Computer Software Used the software for: 1-2 years ### "A great alternative to Salesforce" June 6, 2024 5.0 Overwhelmingly positive. It's much more straightforward than Salesforce and easier to customise to your needs. Can be expensive though and on occasion difficult to find the exact function you need because of how much there is to the platform. Pros Easy of use in terms of the interface, high amount of customisation available. Easy reporting and filtering to ensure you get the right view for your needs. Cons Core fields that can't be removed. A lot of features can be paywalled if you arent on the top version and this isn't feasible for smaller businesses. Review Source BD Brendan D. Senior Account Executive Information Technology and Services Used the software for: 2+ years ### "Hubspot is the best bang for the buck CRM out there" June 13, 2024 5.0 Pros Compared to other CRMs I've used this is the most straight forward, easy to use, while also being robust enough CRM out there... Pipeline management is on point, reporting is great, customizability is great without being to complex... Hubspot has been my favorite CRM to use as a sales rep Cons They really need to revamp their Sequencing feature. It's very clunky and limited compared to others in the market You cant throttle emails so your domain will just get wrecked as spam unless you make every email a manual email. I cant have an email auto populate right after a call Its confusing because theres multiple places to actually perform your sequence tasks: either task view or in the sequencing tab. The sequencing view is a mess and very complicated While completing tasks is the best by going to your tasks it can be overly complicated if you dont have your queues properly set up. Hubspot needs a full overhaul here if they truly want to weed out other great cost effective options Review Source VR Verified Reviewer Digital Marketing Manager Internet Used the software for: 2+ years ### "Integrated CRM with landing pages and automations" June 3, 2024 5.0 Pros The best features of Hubspot are the integration of landing pages, contact database and workflows. There´s no need to use additional software and it´s all included and ready to use. Cons The fact that the landing page templates are not easily customizable. I would have liked to see optimized landing pages. Review Source MK Michael K. CEO Information Technology and Services Used the software for: 2+ years ### "Profit over the customer!" June 24, 2024 4.0 Overall it't been great! I just thing they need to listen to their customers more and not prioritize profits over their customers. It could bite in the long run. Also beware, some of the offerings are not best in class, service hub doesn't stack up against the likes of Fresh Desk etc... Pros I love the platform, like everything there are many area's which they could do better! Overall I think they are the best on the market Cons They are expensive and when you try and get them to renegotiate they simply s ay no! Has HuBspot become so big it doesn't care about its customers? IM considering try another platform Review Source VR Verified Reviewer Sales development representative Staffing and Recruiting Used the software for: 1-2 years ### ""Empowering Growth: A Comprehensive Review of HubSpot CRM"" March 12, 2024 5.0 HubSpot CRM generally offers a positive experience with its user-friendly interface, comprehensive features, and effective automation tools, helping businesses streamline their sales and marketing processes efficiently. Pros The intuitive interface, comprehensive features, and robust automation capabilities are what I liked most about HubSpot CRM. Cons One drawback I found with HubSpot CRM is that some advanced features may require additional payment beyond the free version, which could be a limitation for budget-conscious users or smaller businesses. Review Source NM Nathan M. Digital marketing manager Construction Used the software for: 1-2 years ### "Premium service at a premium price. " June 3, 2024 4.0 Mostly positive and the support staff are pretty good too. Pros Hubspot is a great all-rounder CRM. The issue is, they're fully aware of it and so the price tag matches. The discounts they offer when you have multiple modules with them don't always make sense and you can end up being worse off. But in terms of what businesses need to do with a CRM, it will do it all and more. Cons Price and the website building functionality. It's a combination of templates and hard coding. I'm more familiar with wordpress, so this carried a learning curve. Review Source LH Lucien H. Head of GTM Information Technology and Services Used the software for: 2+ years ### "Hubspot is a industry leading CRM and a must for fast scaling businesses" May 6, 2024 5.0 Absolutely fantastic and highly recommend. Hubspot has scaled from 4 of us to over 200 and they are constantly innovating. Pros We initially chose Hubspot because of it's user friendly UX/UI. We have now used Hubspot for over 6 years and it has been incredible constantly ensuring they added features that keep up with our growth. The CRM itself is still very intuitive. The reporting and dashboards feature is fantastic. There are so many pro's but it's hard to beat Hubspot for it's intuitive design and use. Cons The challenge we've had with Hubspot it the placement of critical features in different pricing categories. We are constantly finding that critical features are in different pricing tiers. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source VR Verified Reviewer Data scientiste Education Management Used the software for: 6-12 months ### "HubSpot CRM, a very powerful CRM to use!" August 22, 2023 4.0 Pros I like the All-in-One Solution! HubSpot CRM is not just for sales; it also includes marketing automation, customer support, and service features. This all-in-one approach allows businesses to manage their entire customer lifecycle within one platform. Cons I don't like the Limited Advanced Features. The free version of HubSpot CRM provides essential features, but some advanced functionalities, such as advanced reporting, customization, and workflow automation, might require upgrading to paid plans or using additional HubSpot tools. Review Source Ankur C. Module Lead Computer Software Used the software for: 2+ years ### "Mid Range featured pack solution for all our CRM/Contact/Marketing/Lead management needs" December 9, 2022 4.0 Thanks to their details documentation and community support, my overall experience has always been great. Pros I really like the way they have provided the ease to admins to manage the contacts and contact creation right after Hubspot form is submitted. Even the method to embed Hubspot Forms on any website is also very user friendly. Comunity support is also there to back up developers in all development needs. Their APIs and Private Apps are really amazing when it comes to authentication and works seamlessly. Cons Recently, they have removed their support for API key authentication which probably has broken many hearts as most of the people were too dependent on API key validation. But thankfully creation of Private app and validation through access token is not that tough. However, their customer support is not very helpful when it comes to technical enquiries. You need to be dependent on community only which sometimes may take time to answer your question. Although Hubspot documentation is at time very helpful for technical queries. Reason for choosing HubSpot CRM Powerpacked features, Ease of management, Huge development scope Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[GiveMe5.ai](https://www.capterra.com/p/207396/GiveMe5-ai/) Additional features provided by Hubspot, ease of management, more development scope Review Source Mohamed E. ceo Public Relations and Communications Used the software for: 6-12 months ### "great product" June 26, 2024 5.0 we love using HubSpot for our sales team Pros it's really easy to use and got us to be organized Cons it's a bit expensive for our sales team budget Review Source JC Jared C. Business Data Analyst Education Management Used the software for: 2+ years ### "Powerful and Customizable Platform That's Ever-Improving" May 4, 2023 4.0 HubSpot fulfills many vital business functions for our org at a competitive price. Definitely a tool that can produce a high return on investment, when utilized to its fullest potential. With all of that said though, depending on the business, HubSpot may or may not be the one-stop-shop to fulfill every business need as opposed to some of its competitors. Pros HubSpot is highly customizable and can be tailored to fit your business needs. The various automation functions make streamlining processes easy to do and can really drive business in an efficient manner. The platform also has many integration partners that are easy to plug in and use as well. Cons HubSpot is missing some functionalities and out of the box features that some competitors have, but they are constantly working to improve their platform and close that gap, releasing new features on a regular basis. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost-driven Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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