# Page 14 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 14 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 326-350 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RO Regine O. Lead Generation Specialist Food & Beverages Used the software for: 1-2 years ### "The Best CRM for me" July 16, 2024 5.0 Overall it's the best experience, I learned a lot from Hubspot. Pros The contact, sales, automation, and most importantly the reporting management features. Hubspot is so easy to use and it can organize your leads and contacts. Cons I guess the price of the software, but for me it's under the company so I don't have any issue with Hubspot so far. Review Source KG Kim G. Performance Marketing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Everything you need from a CRM tool" September 6, 2024 4.0 Pros The tools for tracking customer interactions and automated follow-ups saved me so much time. Cons Apart from the free version which already offers some basic tools, the advanced features can get quite expensive Review Source TH Tabatha H. Director of Human Resources Hospital & Health Care Used the software for: 1-2 years ### "HubSpot works for what we need " September 10, 2024 3.0 It is very useful. I am used to Salesforce and have preferred this platform Pros I can build out process flows effectively. We use it for recruiting and business development Cons The notification system. The ticketing can be confusing. We tend to receive multiple notifications and duplicate information Review Source BD Brendan D. Senior Account Executive Information Technology and Services Used the software for: 2+ years ### "Hubspot is the best bang for the buck CRM out there" June 13, 2024 5.0 Pros Compared to other CRMs I've used this is the most straight forward, easy to use, while also being robust enough CRM out there... Pipeline management is on point, reporting is great, customizability is great without being to complex... Hubspot has been my favorite CRM to use as a sales rep Cons They really need to revamp their Sequencing feature. It's very clunky and limited compared to others in the market You cant throttle emails so your domain will just get wrecked as spam unless you make every email a manual email. I cant have an email auto populate right after a call Its confusing because theres multiple places to actually perform your sequence tasks: either task view or in the sequencing tab. The sequencing view is a mess and very complicated While completing tasks is the best by going to your tasks it can be overly complicated if you dont have your queues properly set up. Hubspot needs a full overhaul here if they truly want to weed out other great cost effective options Review Source ML Madison L. Business development manager Construction Used the software for: Less than 6 months ### "Good software " September 5, 2024 5.0 Overall experience has been pretty good so far Pros It is very simple to navigate and also efficient when it comes to logging sales activities Cons There is nothing I can say I dislike other than it does glitch every once and a while Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Our company is still making the transition Review Source AC Andy C. Digital Marketing Executive Primary/Secondary Education Used the software for: 6-12 months ### "Prepare to scale up your sales funnel" June 15, 2024 5.0 Has changed the way we deal with customers entirely both from a sales and comms standpoint Pros The ability to manage customers higher up in their funnel experience where they are years from purchase Cons The marketing emails could be better to allow easier customisation and a quicker setup process. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Pricing was the deciding factor in the end. Review Source TF Tayo F. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Streamlining Sales and Marketing Efforts" August 14, 2024 5.0 HubSpot CRM has been a game-changer for our business. It's helped us streamline our sales and marketing processes, and the customer support team is top-notch. Pros I appreciated how HubSpot CRM allowed me to manage all my sales and marketing efforts in one place. The interface is intuitive, and the reporting features are excellent. Cons The learning curve was a bit steeper than I expected, and some of the features felt overwhelming at first. Review Source VR Verified Reviewer Sales development representative Staffing and Recruiting Used the software for: 1-2 years ### ""Empowering Growth: A Comprehensive Review of HubSpot CRM"" March 12, 2024 5.0 HubSpot CRM generally offers a positive experience with its user-friendly interface, comprehensive features, and effective automation tools, helping businesses streamline their sales and marketing processes efficiently. Pros The intuitive interface, comprehensive features, and robust automation capabilities are what I liked most about HubSpot CRM. Cons One drawback I found with HubSpot CRM is that some advanced features may require additional payment beyond the free version, which could be a limitation for budget-conscious users or smaller businesses. Review Source HS Halle S. Product Manager Computer Software Used the software for: 2+ years ### "Hubspot is a tool that I rave to anyone that will listen, it has been a gamechanger to our business!" May 23, 2024 5.0 Pros I really like how easy to use it is, how to pull data and reports and create workflows and automations. Also, there customer support is top notch! Cons I honestly don't have any cons, other than it is pricier than some other CRM tools we looked at but we used it as our one stop shop for Sales, Marketing and Support. Reason for choosing HubSpot CRM No there were no other alternative products we were looking at Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) We needed something that made inputting data easier not harder and we wanted an all-in-one solution Review Source VR Verified Reviewer Digital Marketing Manager Internet Used the software for: 2+ years ### "Integrated CRM with landing pages and automations" June 3, 2024 5.0 Pros The best features of Hubspot are the integration of landing pages, contact database and workflows. There´s no need to use additional software and it´s all included and ready to use. Cons The fact that the landing page templates are not easily customizable. I would have liked to see optimized landing pages. Review Source SF Sam F. Product Manager E-Learning Used the software for: 6-12 months ### "Comprehensive CRM" February 26, 2024 4.0 My overall experience with HubSpot CRM has been positive. Despite the issues with documentation, the platform has significantly improved our customer relationship management and streamlined our sales and marketing processes. With a bit more focus on improving user guidance, HubSpot CRM could be an unbeatable tool in the CRM space. Pros What I liked most about HubSpot CRM is its all-in-one approach to managing sales, marketing, and customer service. The platform is intuitive and offers a wide range of features such as email tracking, lead scoring, and detailed analytics. The integration with other HubSpot tools and third-party applications is seamless, making it a versatile solution for businesses of all sizes. Cons What I liked least about HubSpot CRM is the poor documentation. It can be challenging to find detailed and up-to-date instructions or best practices for some of the more advanced features. It would be helpful to dedicate a team to review and maintain the documentation. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Initially used for their cheaper pricing for SMS campaigns. Was not the best for email marketing compared to Hubspot. Also we just really wanted to centralize our marketing data so we chose Hubspot over Brevo. Review Source MP Mandie P. Independent Freelancer Arts and Crafts Used the software for: Less than 6 months ### "Effective enough...?" September 17, 2024 3.0 Pros Its a decent program, rather middle of the road but functional. Cons Its a bit bland, not the greatest options. Review Source NM Nathan M. Digital marketing manager Construction Used the software for: 1-2 years ### "Premium service at a premium price. " June 3, 2024 4.0 Mostly positive and the support staff are pretty good too. Pros Hubspot is a great all-rounder CRM. The issue is, they're fully aware of it and so the price tag matches. The discounts they offer when you have multiple modules with them don't always make sense and you can end up being worse off. But in terms of what businesses need to do with a CRM, it will do it all and more. Cons Price and the website building functionality. It's a combination of templates and hard coding. I'm more familiar with wordpress, so this carried a learning curve. Review Source Julijana N. Head of Central Ops Staffing and Recruiting Used the software for: 2+ years ### "Great CRM, but awful reporting" May 15, 2024 5.0 Pros The system is very easy to set up and use. The card population is easy and intuitive. Super easy data migration from a previous provider. Cons During the sales calls we were shown that we could report on almost anything, however once we subscribed we saw that the customization of the reports is minimal and it is based on already pre-set measurements, hence there is no option to customize them at the end of the day. That is really frustrating as we need to know what our sales funnel is for instance. Instead we get duplicate data because the same deal is counted in the different stage it was located in. Review Source Mary W. Credit Control and Customer Relations Executive Pharmaceuticals Used the software for: 2+ years ### "HubSpot CRM offers an efficient route for better customer relations." May 4, 2024 5.0 It has been a very productive experience with HubSpot CRM. As a customer relations execute, it allows me and my team to effectively manage our customers information and details from a single place. Pros HubSpot CRM helps bring together all customer credit information under one place for easier management. It is has a great user interface that makes things easy to use. The customer engagement tools like the live chat makes it easy to share updates with customers in real time. Cons There has been zero things not to like about HubSpot CRM. It performs exceptionally well. Review Source MK Michael K. CEO Information Technology and Services Used the software for: 2+ years ### "Profit over the customer!" June 24, 2024 4.0 Overall it't been great! I just thing they need to listen to their customers more and not prioritize profits over their customers. It could bite in the long run. Also beware, some of the offerings are not best in class, service hub doesn't stack up against the likes of Fresh Desk etc... Pros I love the platform, like everything there are many area's which they could do better! Overall I think they are the best on the market Cons They are expensive and when you try and get them to renegotiate they simply s ay no! Has HuBspot become so big it doesn't care about its customers? IM considering try another platform Review Source CC Cara C. Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Generally I like it" August 19, 2024 5.0 Easy to use and keep track of leads and contacts Pros Easy to use once you get all the proper permissions Cons It was annoying having to constantly ask for permissions for this program Review Source MRT Maria Rodora T. Client Success Manager Information Technology and Services Used the software for: 1-2 years ### "My Hubspot CRM review" June 9, 2024 4.0 I am satisfied that Hubspot was able to make our lead generation faster and easier. It was easier for the management to track as well our work. Pros The funnel management was really nice and it was easier for the management to track the customer as a lead until the last service given. Cons The lead generation was great for Hubspot. We were able to interface it with another software called People Notion and it was easier for us to do lead generation. Review Source AP Anthony P. Senior Channel Partner Specialist E-Learning Used the software for: 2+ years ### "HubSpot, what is not to love." June 10, 2024 5.0 Pros Ease of use Automation Integrations Customization Cons I personally haven't found anything I do not like about HubSpot. Review Source VR Verified Reviewer CEO E-Learning Used the software for: I used a free trial ### "Really good free CRM software" June 6, 2024 4.0 If you are looking for a good starter CRM, then the free version of Hubspot is a good choice. Just understand that it is good for very small organisations. Pros For a free CRM it is really good. The contacts form is good and updating the contact status is also simple. Cons I have only used the free version of the software and it still has its limitations. The free version is best for rea Review Source VR Verified Reviewer Lead Data Scientist Retail Used the software for: 1-2 years ### "Great in Its Ecosystem" May 25, 2024 5.0 It covers everything and pretty comprehensive. Pros I like I can manage under one roof, that's what Hubspot provides. Cons Not great when it comes to integration non-hubspot tools. Review Source LH Lucien H. Head of GTM Information Technology and Services Used the software for: 2+ years ### "Hubspot is a industry leading CRM and a must for fast scaling businesses" May 6, 2024 5.0 Absolutely fantastic and highly recommend. Hubspot has scaled from 4 of us to over 200 and they are constantly innovating. Pros We initially chose Hubspot because of it's user friendly UX/UI. We have now used Hubspot for over 6 years and it has been incredible constantly ensuring they added features that keep up with our growth. The CRM itself is still very intuitive. The reporting and dashboards feature is fantastic. There are so many pro's but it's hard to beat Hubspot for it's intuitive design and use. Cons The challenge we've had with Hubspot it the placement of critical features in different pricing categories. We are constantly finding that critical features are in different pricing tiers. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Mohamed E. ceo Public Relations and Communications Used the software for: 6-12 months ### "great product" June 26, 2024 5.0 we love using HubSpot for our sales team Pros it's really easy to use and got us to be organized Cons it's a bit expensive for our sales team budget Review Source LM Lisa M. Program Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "We love Hubspot!" May 30, 2024 5.0 Amazing! We tried so many different CRMs that allowed limited customization and were difficult to use. This is the best one we have found so far. Pros The ability to modify the fields and data we need to capture. Also, we can change what information is displayed. There is also an add-on with Outlook to synch with your emails so it can be saved within Hubspot for the specific project. Cons You have to purchase various subscriptions to use different platforms/features. Review Source VR Verified Reviewer ceo Arts and Crafts Used the software for: Less than 6 months ### "Hubspot, assez couteux pour les TPE" May 23, 2024 4.0 Pros Superbes outils très intuitif agréable à utiliser Cons trop cher licence trop couteuse pour les tpe et pme Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing HubSpot CRM tester pendant 6mois pour nouveau produit Review Source Talk to a Capterra advisor for free and get results within 15 minutes.