# Page 15 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 15 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 351-375 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Jared C. Business Data Analyst Education Management Used the software for: 2+ years ### "Powerful and Customizable Platform That's Ever-Improving" May 4, 2023 4.0 HubSpot fulfills many vital business functions for our org at a competitive price. Definitely a tool that can produce a high return on investment, when utilized to its fullest potential. With all of that said though, depending on the business, HubSpot may or may not be the one-stop-shop to fulfill every business need as opposed to some of its competitors. Pros HubSpot is highly customizable and can be tailored to fit your business needs. The various automation functions make streamlining processes easy to do and can really drive business in an efficient manner. The platform also has many integration partners that are easy to plug in and use as well. Cons HubSpot is missing some functionalities and out of the box features that some competitors have, but they are constantly working to improve their platform and close that gap, releasing new features on a regular basis. Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Cost-driven Review Source Arjun K. Co-founder Computer Software Used the software for: 2+ years ### "Expensive, but great" December 26, 2023 5.0 Overall, Hubspot is great. It does the job, and I don't need to think about it - which is all I want. It's pricey, but you get more than what you pay for, and the integratios are always getting better. It does a really good job of being powerful while not being a mess like SalesForce - that alone makes it the easy choice for any startup. Pros Easy to set up, integrates with everything (from email to LinkedIn), trackers are great, AI functionality is helpful, and their support team is really helpful too. Cons Some of the reporting is lackluster, especially if your billing setup is non-standard or uses line items. Additionally, the Stripe integration for billing is sub-par - we cannot connect one hubspot account to multiple recurring subscriptions on stripe - so we had to pursue 3rd party integrations into a warehouse to reconcile stripe and hubspot data. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Way better organized and easier to use than anything else Review Source VR Verified Reviewer Consultant Management Consulting Used the software for: 6-12 months ### "A complete marketing and sales solution" September 17, 2023 4.0 Overall experience has been positive for us, we were in the process of setting up our sales and marketing vertical and this tool helped us sort three mail pain points 1) sales pipeline management - we were able to set up our entire sales workflow with this tool 2) Communication and Engagement - Maintain effective and continuous communication with existing customers and leads 3) Increase conversion - few automation processes did help us increase conversions rate by a bit Pros 1) We initially went ahead with free plan of HubSpot CRM, before going forward with paid one to ensure that the tools fits our use case. The free version includes all core functionalities and can be a good option for startups and small businesses with small budgets 2) UI and UX of the tool is very intuitive, we were able the team was able to onboard onto the tool very easily, with some training3) The tool helps us to create workflows and automate Automation lot of redundant tasks, this saves lot of time. We have also lately integrated a HubSpot based chatbot on our website for direct lead generation Cons 1) Not all features are available in free plan, for e.g. there is an automation limit on free plan, we tried setting up automation of workflows on free plan initially but were not able to set up automated emails. Also, there is no chat or phone support for free plan2) Marketing hub, sales hub or servicing hub, each one comes with its own cost, that is over and above its subscription cost 3) It takes users some time to get accustomed to advanced features, basic ones are easy to get used to Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Free plan and reasonable pricing was the main reason, it helped us test the key features of the tool before going ahead and buying the paid version Review Source AD Annika D. Customer Success Team Lead Financial Services Used the software for: 1-2 years ### "Very powerful and useful tool, but could benefit from some cleaning" December 16, 2023 4.0 Used it nearly every day for over 2 years. Very easy once you get to know it and are able to work around its quirks. Occasionally goes rogue and connections break however there are several industry experts who can fix it with relative ease. When it’s working, it is incredible and for the cost, overall pretty good Pros The level of customization was extremely granular and nearly every aspect could be specifically tailored to my organization. Mostly intuitive to use and houses the capability to bring most business functions in house on a central dashboard. Cons At times the platform can be very glitchy. Is prone to small bugs (names switching, phone numbers/files/titles getting corrupted, occasional brief outages). While these things are not the biggest inconvenience they can pile on if not cleaned up or rectified immediately and can result in a slightly skewed database. The system is also not necessarily independently intelligent and capable of recognizing slight variances, dupes etc, making most things a manual process. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Hubspot was cheaper than salesforce and offered more customizable options for a small company Review Source Drew W. CEO Hospital & Health Care Used the software for: 2+ years ### "HubSpot and Small Business Sales Growth" December 19, 2023 4.0 Overall, our experience was positive, and our sales team has no complaints. Again, we find our limiting factor is more on the growth of our service department. HubSpot, is a mobile friendly CRM that works great for a growing sales team. Additional marketing features can be added, but that is a separate cost, unless you have in house marketing talent. Pros HubSpot is great at tracking relationships at the individual level. These can be tracked from prospect to conversion, and all related activity can be easily tracked and revisited. Dashboards can be setup to track meta data, but is limited in how it can be customized. Cons All of our dislikes in HubSpot are related to the service side. The sales side of this CRM is sufficient or better to other CRM's, but is limited in customizable solutions. This will need to be discussed when considering your companies specific needs. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM The marketing integration was a recommendation of the marketing company we partnered with for inbound leads. The lead generation did not pan out, but this was not fault of HubSpot. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Sugar CRM was ineffective for us, and was a legacy system I inherited. This was an overall disappointment for our team, so the strategic decision was made to move to HubSpot to better enable our sales team. Review Source VR Verified Reviewer Directeur Commercial et Marketing Computer Software Used the software for: 2+ years ### "La pierre angulaire d'une entreprise qui vise une croissance importante." December 19, 2023 5.0 Hubspot est notre deuxième cerveau aujourd'hui afin de gérer la totalité de notre business. Toute l'expérience client est automatisé dans l'outil afin de nous permettre de continuer de croitre. Pros La facilité d'utilisation ainsi que les nombreuses fonctionnalités présentes nativement. Les intégrations demandées sont déjà là aussi nativement : Aircall, SMSfactor ... Cons Pour l'instant, à part le fait qu'il automatise les nom de domaines généraux tel que SFR.fr, orange.fr ... Il pense que la société en face est bien SFR ou orange, alors que c'est une adresse email indépendante. Sinon ok pour tout Review Source MRT Maria Rodora T. Client Success Manager Information Technology and Services Used the software for: 1-2 years ### "My Hubspot CRM review" June 9, 2024 4.0 I am satisfied that Hubspot was able to make our lead generation faster and easier. It was easier for the management to track as well our work. Pros The funnel management was really nice and it was easier for the management to track the customer as a lead until the last service given. Cons The lead generation was great for Hubspot. We were able to interface it with another software called People Notion and it was easier for us to do lead generation. Review Source Michael B. Founder Financial Services Used the software for: 2+ years ### "Great free version. VERY expensive after that. " January 3, 2024 4.0 It has been great. I'm just afraid to get started with it because the price as you grow in your needs is TERRIBLE. Pros Good free version. Good user-friendly interface. Cons Once you get beyond the basics the price EXPLODES. Just too expensive. Try odoo or Active Campaign. Reason for choosing HubSpot CRM Free version is so good for outbound calling and basic email marketing. But as I grow I'll need to go to another product. Just too expensive. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) It was a customized version of Active Campaign and that made it really expensive. Active Campaign is OK for the CRM part and GREAT for the marketing automation part. Review Source LF Louisa F. Head of Marketing Computer Software Used the software for: 1-2 years ### "Amazing CRM" November 20, 2023 5.0 Our experience with Hubspot thus far has been overwhelmingly positive. Pros I have a strong affinity for HubSpot CRM. Two years ago, I advocated for our company's transition to HubSpot, and I have no regrets. Our committed Customer Success Manager is consistently accessible, and the Support team is both responsive and helpful. While the platform boasts an array of features, which can sometimes feel overwhelming when searching for specific details amid the abundance of options, the HubSpot team is consistently efficient in providing the necessary clarification. This contrasts with our experience with previous solutions, where obtaining help and support was not as easy and straighforward. Cons The only qualms I have with HubSpot CRM revolve around some small improvements that I would appreciate seeing implemented. Specifically, it would be great to have the option to select multiple contacts simultaneously using the shift key, rather than having to choose them one by one. This small enhancement would streamline our workflow and contribute to an even more user-friendly experience. Overall, though, my experience with HubSpot CRM has been overwhelmingly positive. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) It was always malfunctioning and we had little to no support. Review Source Abdullah G. sels man Biotechnology Used the software for: 2+ years ### "I'm extremely disappointed with the \[Title of Review\]. The quality of the product/service was nowher" May 8, 2023 3.0 Overall, my experience with HubSpot CRM has been incredibly positive. It's user-friendly, intuitive, and provides powerful features that make managing relationships easy. Highly recommend! Pros I appreciate the extensive and user-friendly features of HubSpot CRM. It makes managing customer relationships a breeze and provides great insights into customer data. Highly recommended! Cons We need to discuss what you didn't like about HubSpot CRM. Please let me know what your biggest frustrations were so that we can address them. Review Source SF Sam F. Product Manager E-Learning Used the software for: 6-12 months ### "Comprehensive CRM" February 26, 2024 4.0 My overall experience with HubSpot CRM has been positive. Despite the issues with documentation, the platform has significantly improved our customer relationship management and streamlined our sales and marketing processes. With a bit more focus on improving user guidance, HubSpot CRM could be an unbeatable tool in the CRM space. Pros What I liked most about HubSpot CRM is its all-in-one approach to managing sales, marketing, and customer service. The platform is intuitive and offers a wide range of features such as email tracking, lead scoring, and detailed analytics. The integration with other HubSpot tools and third-party applications is seamless, making it a versatile solution for businesses of all sizes. Cons What I liked least about HubSpot CRM is the poor documentation. It can be challenging to find detailed and up-to-date instructions or best practices for some of the more advanced features. It would be helpful to dedicate a team to review and maintain the documentation. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Initially used for their cheaper pricing for SMS campaigns. Was not the best for email marketing compared to Hubspot. Also we just really wanted to centralize our marketing data so we chose Hubspot over Brevo. Review Source Gerardo H. Consulting Engineer Computer & Network Security Used the software for: 1-2 years ### "HubSpot CRM a good option for small scale sales team." December 20, 2023 4.0 It was a good experience, You will have good features for a small team, but you need to consider what are your needs. Pros It features all the basic for sales management at a reasonable cost. It brings you good service level support and It's easy to use. Cons There are few documentation about integration with other products, we wanted to deploy API or some automation for sales campaign but it was no possible. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Benefits over cost, and There was a good discount during the purchase. Review Source Dylan C. Software Developer Computer Software Used the software for: 1-2 years ### "From marketing to sales, everything you need to run a business" December 13, 2023 5.0 Hubspot has been a valuable tool the business, and our app integrates deeply with it, syncing all our custom metadata and qualified leads to it. It's expensive, but our sales and marketing teams love it. Pros I love HubSpot's seamless integration, user-friendly design, and comprehensive tools. It simplifies my workflow, streamlining marketing, sales, and customer service for efficient business management. Cons HubSpot's pricing can be a bit steep for advanced features and the learning curve can be challenging, especially for complex automations and configurations. Review Source BF Barbara F. comercial Consumer Services Used the software for: 1-2 years ### "Hub gestão de CRM" December 26, 2023 5.0 O HubSpot CRM é conhecido por sua abordagem centrada no cliente, oferecendo uma experiência integrada para empresas que buscam consolidar suas atividades de vendas, marketing e atendimento ao cliente em uma única plataforma. Como com qualquer ferramenta, é importante avaliar as necessidades específicas da sua empresa para determinar se o HubSpot CRM atende aos requisitos do seu negócio Pros O HubSpot CRM é uma plataforma de Customer Relationship Management (CRM) que oferece uma variedade de ferramentas para ajudar as empresas a gerenciar seus relacionamentos com clientes, automatizar processos de vendas e marketing, e otimizar o envolvimento do cliente. Cons Ajuda a organizar tarefas, reuniões e outras atividades relacionadas a vendas e marketing mas poderia ser mais agil Review Source PA Pedro A. Marketing & Growth ops Financial Services Used the software for: 2+ years ### "Best CRM for Marketing Operations" October 2, 2023 5.0 Pros Its simply the best CRM for Marketing.You can do everything with it with ease and can connect all integrations available. If they don't exist, just create them by yourself using webhooks and api's. Cons It's always updating the filters and can be a bit overwhelming for the team to keep up with the constant new updates Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It's the best for marketing use and is much less expensive than Salesforce Review Source UG Uziel G. Data Scientist Health, Wellness and Fitness Used the software for: 2+ years ### "I could choose HubSpote again" December 14, 2023 4.0 It is a great tool to manage contacts and how those contacts evolve through the patient's journey. Pros You can configure workflows that allow you to register in spreadsheets and send e-mails at specific moments. Cons Some features are complicated to perform. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HubSpot CRM The benefit-cost relation was the most important feature that we considered Review Source Juan M. Software Engineer Marketing and Advertising Used the software for: 1-2 years ### "The best and essential tool to boost your online business " November 18, 2023 5.0 HubSpot has made it possible to automate repetitive tasks, such as sending emails, scheduling social media posts, and segmenting contacts, with a built-in tool that allows you to easily manage contacts and monitor customer interactions, and provides useful metrics and analysis to evaluate the performance of marketing and sales strategies, helping to make data-driven decisions. Pros I like this tool for being an all-in-one tool designed to help businesses attract visitors, convert them into leads, and close sales. Offering a wide range of tools, such as CRM, marketing automation, data analysis, content management, social media and more. It offers its wonderful focus mainly on inbound marketing, which involves creating valuable and relevant content to attract customers naturally. Cons Despite being a robust platform, HubSpot may have certain limitations in terms of customization and specific adaptation to the needs of some companies, the cost and the value that HubSpot can bring to your company before choosing a plan Take advantage of the analysis tools to Continuously improve your marketing and sales strategies. Review Source KC Kylee C. Digital Marketing Leisure, Travel & Tourism Used the software for: 2+ years ### "Seamless Integration for Boosting Sales and Marketing Synergy" August 31, 2023 5.0 HubSpot CRM has been a game-changer for our business, revolutionizing the way we approach sales and marketing. One of the standout features that has truly impressed us is its remarkable ability to seamlessly integrate our sales and marketing functions, creating an unparalleled level of synergy that has significantly enhanced our operations. Gone are the days of siloed efforts; now, every step of the customer journey is a cohesive experience. The centralized dashboard provides a comprehensive view of our leads, prospects, and customers, allowing both teams to collaborate efficiently and tailor their strategies based on real-time insights. Pros What sets HubSpot CRM apart is its intuitive automation capabilities. The seamless integration of marketing automation tools ensures that leads generated by our marketing efforts flow seamlessly into our sales pipeline. This has not only streamlined our lead nurturing process but has also led to a significant reduction in manual handoffs and a boost in overall conversion rates. Cons I think the hardest part about HubSpot was the setup process. While it takes much effort to get set up with Hubspot CRM, we found it was more than worth it and the support team was able to help us with our most difficult integrations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM The functionality with HubSpot was unmatched by the other products. The intuitive structure of how contact information is presented is easy for any user. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) We were convinced by our SEO expert that Hubspot was the best option for our CRM. Review Source wE wissal E. freelancer Computer Software Used the software for: 6-12 months ### "I REALY LIKED THIS EXPERIENCE ABOUT THIS SOFTWARE" December 17, 2023 5.0 it was and still is one of the best experience Pros User-Friendly Interface, Integration Capabilities, Lead Management,Reporting and Analytics,Customization Cons Limited Customization,Pricing,Learning Curve,Limited Functionality, Integration Challenges Review Source CB Christelle B. Chief Marketing Officer Computer Software Used the software for: 2+ years ### "Excellent" September 1, 2023 4.0 Excellente expérience Pros Pour industrialiser la gestion de son CRM, Hubspot est simplement incontournable. La plateforme permet de gérer tout le cycle de vie clients. Cons Il faut avoir une machine assez puissante pour supporter Hubspot, notamment sur la partie Dashboard Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pour scaler les process sur le cycle de vie du lead. Review Source NA Natasha A. marketer Real Estate Used the software for: 2+ years ### "What used to be great is now awful " March 31, 2024 1.0 Pros HubSpot CRM was great 2 years ago. Was very expensive, but had a good return for the price. Now they keep charging more and more and give less and less. Cons I don't know what happened, but it's no longer good value for money and they have a lot of bugs and no solutions and very limited support - chat support is unavailable 99% of the time. Review Source VR Verified Reviewer Content strategist SEO (marketing digital) Marketing and Advertising Used the software for: 2+ years ### "HubSpot CRM : un outil complet qui propose différents Hub (Sales, Marketing, Service et CMS)" September 6, 2023 5.0 HubSpot CRM est une solution construite pour mettre en avant l'expérience client et ainsi réduire les frictions qui peuvent exister entre les différents services qui exploitent les différents Hubs. Pros La plateforme CRM HubSpot est la meilleure solution de relation client qui va au-delà de la vente. Elle offre aux utilisateurs de nombreux Hub tels que Sales, Marketing, Service et CMS. L'utilisateur peut profiter de tous ces hubs ensemble ou indépendamment en fonction ses besoins spécifiques. Au début, en voyant les différents outils incluent dans HubSpot CRM, je m'inquiétais pour la disposition des données client. Je me disais que j'allais assister à un grand nombre de friction. À ma grande surprise, les données client sont bien centralisées dans une seule et même interface commune, accessible à tous les Hubs. C'est l'un des points forts de CRM HubSpot, car cela a facilité mon travail avec l'équipe interne de mon client. Que ce soient les équipes dédiées à la vente, au marketing et service, nous étions tous autour d'une seule interface intuitive. La plateforme solution se révèle simple d'utilisation et vous aide à mettre en œuvre des campagnes d'e-mail, des pages de destinations optimisées et un processus de vente en quelques clics. En plus, l'intégration aux réseaux sociaux se fait comme un jeu d'enfant. Cons Même si HubSpot CRM est très complet et facile à utiliser, un temps d'adaptation minimum est requis pour bien maîtriser ce logiciel, mais cela n'est rien comparé aux avantages que vous offre la plateforme. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/)[Leadpages](https://www.capterra.com/p/203635/Leadpages/) Pour être plus spécifique et économiser de l'argent. Review Source Ruth M. Metal Sheet Fabricator Machinery Used the software for: 2+ years ### "Valuable partner for improving customer relations. " November 14, 2023 5.0 The overall experience with HubSpot CRM has been prospering. It has allowed us to give our customers the care they deserve by offering them a very simple and efficient way to reach out to us. We have seen great improvements on our customers relationship and this has been of great benefit to the continued growth and flourishing of our organization. Pros A notable impact we have seen with HubSpot CRM is how it allows us to bring together and unify our customer service systems into a single platform which is easy to manage and control. With this, it becomes easy to do follow up on customer tickets and requests to ensure that all our customers get the support services they are looking for. It allows us to speed up our response time and the live chatting function gives our customers an easier and faster option to reach out for assistance. Cons It has all been gains with HubSpot CRM and nothing have fallen short to amaze and satisfy me. Review Source MA Marvi A. Creative Strategist Information Technology and Services Used the software for: 2+ years ### "Value and innovative implementation at its best" September 16, 2023 5.0 Don't plan on switching any time soon. Works silently, efficiently and smoothly, just how I'd want it. Pros Ease of integration and comprehensive features Cons Have been using for over 2 years and apart from the random network glitches it's been smooth sailing. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Better features Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Wasn't efficient or comprehensive enough for our business. Required constant integration upgrades. Review Source Dusti D. Senior BDA/AE Market Research Used the software for: 2+ years ### "HubSpot CRM is easy to use. Onboarding has HubSpot Academy. Customizable. Best CRM." April 18, 2023 5.0 Pros HubSpot is easy to use. Onboarding has been quick because of HubSpot Academy. 100's of video pieces of training with activities and quizzes are available. Integrations with LinkedIn Sales Navigator and Seemless.AI have increased our cold outreach by 500%. Pipeline management and reporting are totally customizable and custom dashboards are real-time accessible with drill downs to the data with just one click. Working in it on a daily basis and managing a team's activity remotely requires HubSpot to make it possible. Cons Based on the contact record view for the system. Contacts are linked to the company record but it can be hard to see all activity in the account because the contact record is where everything happens. Without a view of the overall company unless you specifically go to the company record as a separate motion. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.