# Page 16 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 16 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 376-400 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shannel M. Climate Change Analyst Think Tanks Used the software for: 2+ years ### "A product worthy your time. Getting customer relations right with HubSpot CRM. " November 14, 2023 5.0 has allowed us to cultivate on our relationship with our customers by helping us offer them the most effective and easy to access support services. With this product, we can easily receive customers issues, work on solving them and do follow ups to ensure their total satisfaction. Pros allows us to care and support the most important and the heart of our organization that is our customers. We have been able to achieve a very solid relationship with our customers thanks to HubSpot CRM interaction and customer management tools. It makes it easy to offer not just services but personal and professional support services at a very simple and cheap way yet very effective. Whether is meeting our customers virtually or communicating through live chats, HubSpot CRM has allowed us to reach our customers more effectively. Cons Am very grateful to for the experience am getting. For now, i have nothing to complain about it. Review Source CS Carla S. Operation Administrative Assistant Real Estate Used the software for: Less than 6 months ### "Tool that increases my productivity" February 16, 2024 5.0 Pros What I like most about using Hubspot is how professional it is. It makes you feel like you are a great professional, who knows how to manage your resources to get better results. I love how quickly I find interactions. Cons I did not find it so intuitive. It is a tool that you have to practice using. Review Source Mary W. Credit Control and Customer Relations Executive Pharmaceuticals Used the software for: 2+ years ### "HubSpot CRM offers an efficient route for better customer relations." May 4, 2024 5.0 It has been a very productive experience with . As a customer relations execute, it allows me and my team to effectively manage our customers information and details from a single place. Pros helps bring together all customer credit information under one place for easier management. It is has a great user interface that makes things easy to use. The customer engagement tools like the live chat makes it easy to share updates with customers in real time. Cons There has been zero things not to like about . It performs exceptionally well. Review Source CD Cedric D. Sdr Computer Software Used the software for: 6-12 months ### "Un crm des plus performants ! " November 20, 2023 5.0 Ras, très bon logiciel que je recommande. Pros Absolument tout, la possibilité d'utiliser des api pour faciliter le suivi ainsi que tout le travail à effectuer sur hubspot. Cons Peut prendre un peu de temps à la prise en main mais très facile d'utilisation par la suite. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Beaucoup plus facile et complet que cet autre logiciel. Review Source LW Leo W. Director of Operations Venture Capital & Private Equity Used the software for: 2+ years ### "Best CRM lots of money can buy" February 14, 2024 5.0 Pros HubSpot excels in many things, contact/company/deal creation and association, email marketing, and automation. HubSpot really shines once the "Workflow" features are activated. Users can create automation that are, quite literally, only limited by your imagination. For example, form submissions on your website can lead to automated emails, adding a contact to a list, a sales pipeline, or hundreds of other things! Cons Ease of use. Employees require a decent amount of onboarding to use HubSpot, and as your database grows, can become quite overwhelming and confusing to new employees. There are so many features and details that if a company doesn't have proper documentation, new employees can make quite a few mistakes with their data quite easily. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was not providing the level of CRM customization and automation that we required. Review Source Django B. Account Executive Computer Software Used the software for: 2+ years ### "Sales & CRM Systeme" February 14, 2024 5.0 Pros In HubSpot schätze ich besonders das Segment, in dem ich alle meine Deals auf einen Blick sehen kann. Beeindruckend ist, dass ich dort genau verfolgen kann, wie lange ich nicht mehr an einem Deal gearbeitet habe und ob ich bereits Next Steps für den Deal mit oder ohne den Kunden geplant habe. Das ermöglicht es meinem Manager, einen besseren Einblick in meine Pipeline zu bekommen, und gibt mir gleichzeitig die Möglichkeit, mich nicht ständig erklären zu müssen, was ich den ganzen Tag über mache. Darüber hinaus ist die Pflege der Accounts äußerst einfach und ich kann schnell eine Cadence aufsetzen und an meine potenziellen Kunden senden. Cons Anfangs hatte ich einige Bedenken bezüglich HubSpot, besonders da ich von Salesforce zu HubSpot gewechselt bin. Ich war der Meinung, dass HubSpot anfangs nicht so leistungsfähig sein könnte wie Salesforce. Jedoch habe ich mich geirrt. Für unsere Organisation erfüllt HubSpot vollkommen unsere Anforderungen und steht im Verhältnis zu den Kosten. Review Source KS Kenneth S. CEO Insurance Used the software for: 1-2 years ### "Hubspot, do not believe what the sales people say" April 26, 2023 3.0 My overall experience was not well and would never recommend and would say stay away at all possible. Pros Hubspot allowed some allowances for ease of use. Cons Less integration than was promised and customer service and billing are shady and not knowledgable. The calendar scheduler is way too limiting also. Alternatives considered [Agency Suites](https://www.capterra.com/p/67891/Agency-Suites/)[Vertafore Agency Platform](https://www.capterra.com/p/95850/Vertafore-Agency-Platform/) Reason for choosing HubSpot CRM Price and supposed to be more functional. Review Source HS Halle S. Product Manager Computer Software Used the software for: 2+ years ### "Hubspot is a tool that I rave to anyone that will listen, it has been a gamechanger to our business!" May 23, 2024 5.0 Pros I really like how easy to use it is, how to pull data and reports and create workflows and automations. Also, there customer support is top notch! Cons I honestly don't have any cons, other than it is pricier than some other CRM tools we looked at but we used it as our one stop shop for Sales, Marketing and Support. Reason for choosing HubSpot CRM No there were no other alternative products we were looking at Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) We needed something that made inputting data easier not harder and we wanted an all-in-one solution Review Source AP Anthony P. Senior Channel Partner Specialist E-Learning Used the software for: 2+ years ### "HubSpot, what is not to love." June 10, 2024 5.0 Pros Ease of use Automation Integrations Customization Cons I personally haven't found anything I do not like about HubSpot. Review Source Rudolph R. Managing Director Real Estate Used the software for: 1-2 years ### "You will be spot on if you use HubSpot." April 17, 2023 5.0 I used to hate CRM software. I would make my own CRM from Microsoft One Note. However once I started using this I liked it so much better than salesforce. I love the interface, how it keeps me on top of clients, the notifications. I like to set reminders months in advance and I never lose track of any customers. It helped me personally manage a campaign of hundreds of leads and few hundred more of existing clients. Pros The email campaigns, customer management, sales campaigns and customization. Cons The price you need to pay to put together an email sequencing campaign. Last I checked it was $400 a month to enable that feature. That's my only issue with the software. Other than that I love it. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM In my opinion this is THE BEST CRM you can use. Especially considering what you get for free. In this time of financial insecurity you need to use what you can get for free to keep your overhead low. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) This was a much better platform. The value is also incredible. It staggering how many features you get for free. It's nuts. You can run a company's marketing, sales, and lead generation campaigns effectively for FREE. Review Source VR Verified Reviewer Estratega Inbound Marketing and Advertising Used the software for: 2+ years ### "The best CRM for growing companies" March 11, 2023 4.0 We are very satisfied with HubSpot and we will surely maintain it permanently, its cost-benefit ratio is excellent. Pros I love marketing, sales and customer experience automation aligned to the scalable growth of companies. Cons The onboarding of the HubSpot team was very bad and that caused us to take a long time to understand the commercial methodology that HubSpot supports. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Because the other software is very good for sellers but not for companies looking to grow. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Because the other software was used to manage projects and we needed something professional and powerful. Review Source Pierrick V. Lead CRM Manager Computer Software Used the software for: 2+ years ### "HubSpot CRM Review" November 23, 2022 4.0 \- Bonne expérience, facile d'onboarder de nouveaux utilisateurs- Beaucoup de nouveauté produit- Accès facile aux betas produit- Réactivité du support- Formation rapide et concis avec HubSpot Academy Pros \- Workflow simple à prendre en main et variés- Pipeline de gestion commercial- Perso / AB test / segmentation email market simple et actionnable- Mise en place de rapport et dashboard rapide - Administration simple et épurée - Logiciel très UX Friendly Cons \- Customisation un peu complexe à faire sans une équipe de dev (pour les grand compte)- Difficulté d'Analyse des séquences sales dans la contribution au closing- Formatage de la data un peu capricieuse (case sensitive)- Code action pas très UX Friendly, compliqué dans la lecture et l'indentation- Service Hub ne permet pas encore d'Afficher la santé et l'utilisation des clients en un seul endroit dans un environnement SaaS Review Source VR Verified Reviewer Senior Product Manager Financial Services Used the software for: 2+ years ### "HubSpot: A Swiss army knife that costs less than an arm and a leg, initially" May 18, 2022 4.0 My experience has been great with HubSpot. The Free and Starter plans offers excellent values and functionalities. Instead of piecing numerous SaaS bits together, HubSpot is a one-stop shop that is backed up by a reputable company and a lively ecosystem. Its knowledge base is vast and I can usually find solutions on its FAQs or HubSpot Certified Group on Facebook. You cannot reliably claim that about other niche platforms. Pros I got introduced to HubSpot via its Academy, which truly has excellent educational content. HubSpot brilliantly uses its extensive knowledge base to attract prospects. As part of the InBound Sales certification course, I started using its CRM and gradually expanded to other service offerings, such as the self-service scheduling and chatbot services. What HubSpot does better than its competitors is the seamless integration between the mega modules (Marketing, Sales, Customer Service, CMS and Operations). You can start with as few/many modules as your organization needs. Cons The Starter Plans are cost-effective ($0 to $45/month) but shoot up astronomically as you scale up to Professional and Enterprise tiers ($360+/month). A more economical tier between Starter and Professional would better serve the SMBs. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Zoho CRM itself is a little limiting. Integration with other modules is available and feels more fragmented than HubSpot. On the other hand, Salesforce is extremely flexible but requires lots of customization before being deemed usable. Review Source Ajit P. Sales Intelligence Executive Information Technology and Services Used the software for: 1-2 years ### "Most Reliable CRM to build Customer Database" February 4, 2022 5.0 While using HubSpot on daily basis, I feel awesome to say that HubSpot is one app with all functions regarding maintaining database, Calls activity, Deals, Dashboards, Email Campaigns reports, everything. Such a great experience. I will suggest everyone who are searching for CRM app, "Go for HubSpot. You will definitely find it great" Pros I am using the HubSpot for last 1-2 years. There are so many features for sales & marketing professionals like Contacts section, Companies section, Chart flows, Snippets, Templates, Calls, Activity Feed, Lists, Targeted Accounts, Notes, Dashboards, Analytical Tools, Deals etc. Its surprising to see so many features in one CRM App. that's great. I liked the most part is list. we can easily upload the list into HubSpot. Cons I think I would like to bring in notice that there should be notification regarding the contacts status that while adding the contacts, we at least come to know that specific contact is not actively working in specific company. Review Source JL Jill L. Marketing Operations Specialist Packaging and Containers Used the software for: 2+ years ### "Good value" January 19, 2022 4.0 HubSpot has worked well for us as far as contact management. With our sales and marketing team emails tied to the software, we are able to capture communication to all of our customer contacts. The only issue is that if other individuals are copied on a communication, they are automatically entered in our CRM. We could certainly turn that feature off, but then there is the issue of if sales/marketing would remember to log the important things or if they would get in the habit of not logging anything at all. Pros The biggest priorities for us when we implemented HubSpot in our company were to be able to realize revenue to marketing activities as well as have a better forecasting method for our sales team. Cons The biggest con for us is that we clearly stated we needed to be able to tie revenue back to marketing activities. This function is possible with the platform sold to us; however it is very manual. In order for us to have the automated version that we requested, we would need to pay a significant amount more than we currently are. This was a mistake made on the part of the salesperson and we were offered a discount to enable the feature; however it is still very costly so we are performing this task manually at the moment. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM Price was a large factor. Salesforce and SugarCRM were both excellent contenders and we would have been happy to choose either of them. The biggest factor in our decision was price. The other factor was Salesforce and Sugar have software that is so powerful, we felt the built-in features we would pay for may not be utilized enough to receive an ROI. Review Source SR Samantha R. Marketing Coordinator Automotive Used the software for: 2+ years ### "HubSpot CRM Review" September 8, 2022 3.0 We previously didn't have a database of customer information that flowed into Marketing efforts. That has been the best overall experience, I would say there is still a lot of work to be done for Hubspot though. Pros It fits a lot of products/software into one. Cons I would say Hubspot is a jack of all trades but a master of none when it comes to CRMs. There are a lot of updates that move a lot of things around, so it's easy to get lost even when you've just started to get the hang of things. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Price and lack of CRM experience. Review Source KK Karan K. Marketing Executive Human Resources Used the software for: 6-12 months ### "An amazing one-stop software for growth marketing." June 11, 2021 5.0 An amazing end-to-end tool for growth marketing. A tool which is user friendly and easy to pick up. Also the customer support of the hubspot is very fast and cordial. Any issue, and they are available for resolution. Among the many benefits, internal team allocation of leads is the most beneficial feature for our firm. Pros The features of adding the tasks to the clients. Ability to manage the leads, distribute the leads to the team members and the transparency which the contact information (the details about the leads/contacts) it gives is phenomenal. It removes any communication gap within the team members (remote working) Cons It is kind of slow to load, also when we search for the contacts, maybe because of the size of the database, it takes certain time to load the results. Review Source LD Laura D. Owner Accounting Used the software for: 6-12 months ### "Centralize Clients with HubSpot CRM" November 11, 2023 5.0 is the best tool for my customer at this stage of there business. Pros Easy integration with Quickbooks Online. Collaborating with others from multiple locations on projects work. Ability to follow up with automated emails!! Cons Understanding the way product add ons works is a little tricky. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing HubSpot CRM provided easier connection to QBO - small team needs all the time savings possible. Review Source Jeremiah T. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Hubspot Works!" April 20, 2022 5.0 is a value part of our sales and marketing. The features helps with every step I recommend Hubspot to anyone. They even have a free feature to help you understand how it works. The money spent on this program is worth it. Pros My team has been using Hubspot for year. Hubspot makes finding qualified leads easier. The features help with every step in the sales pipeline. Lead capture, email marketing, engament tracking, and intergrateing it with my team was a snap. Cons Maybe little more calling prospect time. However this is still not bad but couod be improved. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM One of the main factors was the engament when I inquired about it. The level of service is suprising for the price. Review Source MR Michael R. digital marketer Marketing and Advertising Used the software for: Less than 6 months ### "Best CRM for small businesses and digital marketers" May 29, 2022 5.0 Hubspot helps me get informations bout my contact, which in return helps me make better marketing decisions or retarget my contact and web visitors. Pros As an online business owner, Hubspot helps me make better marketing decision with the data from my site visitors. its very easy to use, not complicated at all. i still use this because its better. Cons Hubspot is perfect for me, the first time i tried the free trail even though every product need to keep improving on their product. i believe Hubspot can improve for better experience, but i am satisfied with what i got. the features i need. Switched from [ClickFunnels](https://www.capterra.com/p/156583/ClickFunnels/) Hubspot is easier for me after the first free trial. Review Source RB Richard B. Sales Representative Health, Wellness and Fitness Used the software for: 2+ years ### "One of the best CRM systems I have ever used" July 10, 2023 5.0 Pros The best feature for me is being able to service my clients this app has the best customer management features I have seen, I have on my mobile and work desk top so I can basically monitor my business from everywhere. Cons I just wish I had a way of emailing my clients directly from the app, that word make it way easier. Reason for choosing HubSpot CRM A client referred me to Hubspot dont want to lie that was the best decision we ever made. Review Source WP Wiktor P. Educator Education Management Used the software for: Less than 6 months ### "HubSpot not for all kinds of bussiness." June 27, 2023 3.0 I had to switch to different solution, because HubSpot was too difficult to customize and my team could not use it correctly. Pros It has some interesting and useful ideas in sales, leads and task managment. My bussiness is concentrated more on the contact managing side of the CRM, but i could observe and appreciate work done in the sales segment. I think company concentrated on those feature of the software would really benefit from it. Cons As far as it is advertised as a product for all kind of bussiness, it is rather concentrated on certain types of companies, which are managing sales. It is rather expensive, comparing to the other software. It does not provide good customer support. Customization is difficult and long. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing HubSpot CRM Salesforce seemed to be too big to me, too complicated, too many features. Review Source Vijeta C. Senior Manager - Marketing & Business Development Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "HubSpot CRM allows complete control to businesses & enables the best customer experience" February 24, 2022 5.0 It's very effective and serves the purpose of contributing to higher ROI and sales numbers. Pros It's easy, intuitive, and result-oriented. It allows our business to improve our relations with our customers and improve retention. Cons It requires a lot of effort and continuous work. We need to fully align with it to get great business results and that eats away a lot of time. Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing HubSpot CRM We selected because it was within our budget and made more sense for our business requirements. Also, their support team was very friendly. Review Source CIM Cliff Ian M. Deputy General Manager Outsourcing/Offshoring Used the software for: 6-12 months ### "RemotoDojo's CRM Review" October 19, 2022 5.0 It saved us a lot of time and it also organized our leads. It also helped with our information security to some extent. If you ever need a CRM that's not really pricey, I can recommend HubSpot. Pros I love the Lead and Contact Management. Also the search/ filter/ and import features are superb. Cons No matter how hard I think, I can't find any or I can't find anything yet. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM SalesForce is so expensive. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Let's just say that Zoho confuses us a lot. Review Source DM Dana M. Marketing manager Marketing and Advertising Used the software for: 6-12 months ### "The best 4.5Hub" May 26, 2023 4.0 PlatformUser150 words about The great Hubspot.comChatGPTHubSpot.com is a renowned and innovative inbound marketing and sales platform that has revolutionized the way businesses attract, engage, and delight their customers. With its user-friendly interface and comprehensive suite of tools, HubSpot.com empowers companies of all sizes to effectively manage their marketing campaigns, sales pipelines, and customer relationships.One of HubSpot.com's key strengths lies in its inbound methodology, which focuses on creating valuable content to attract and convert leads organically. The platform offers a range of features, including website optimization, social media management, email marketing, customer relationship management (CRM), and analytics, enabling businesses to execute their marketing strategies seamlessly.HubSpot.com has become a hub for marketers and sales professionals worldwide, providing valuable resources such as webinars, blog articles, and training courses to educate and inspire its user community. The platform's dedication to innovation is evident through its regular updates and introduction of new tools, ensuring that businesses stay ahead in the rapidly evolving digital landscape.With its commitment to helping companies grow and succeed, HubSpot.com has become an indispensable asset for businesses seeking to streamline their marketing efforts, nurture leads, and build lasting customer relationships. Pros HubSpot is a powerful and comprehensive marketing and sales software platform that has revolutionized the way businesses attract, engage, and delight their customers. With its all-in-one approach, HubSpot offers a wide range of tools and features that are essential for businesses of all sizes. Here are some key reasons why HubSpot is of great importance:Integrated Marketing and Sales: HubSpot brings marketing and sales teams together on a single platform, fostering collaboration and alignment. It provides a unified view of customer interactions, allowing teams to streamline processes and work towards common goals.Inbound Marketing Excellence: HubSpot is synonymous with inbound marketing, which focuses on attracting customers through valuable content and personalized experiences. The platform offers a suite of tools to create, optimize, and distribute content, enabling businesses to attract leads and convert them into customers.Customer Relationship Management (CRM): HubSpot's CRM is a powerful asset that helps businesses organize and manage customer data effectively. It provides a 360-degree view of customer interactions, tracks deals and sales activities, and enables personalized communication with customers at scale.Marketing Automation: HubSpot simplifies marketing automation, allowing businesses to automate repetitive tasks and nurture leads throughout the buyer's journey. It offers features like email marketing, lead scoring, workflows, Cons While HubSpot offers many advantages for businesses, there are several cons to consider as well. Here are 380 words discussing the disadvantages of using HubSpot:Complexity: HubSpot is a robust platform with numerous features, but its complexity can be overwhelming for some users. The learning curve can be steep, requiring time and effort to understand and utilize all the tools effectively.Cost: HubSpot's pricing structure is relatively high compared to some other marketing automation platforms. The cost increases significantly as your business grows and requires more advanced features or additional contacts.Limited customization: While HubSpot offers some level of customization, it may not provide the flexibility that certain businesses need. The platform's templates and modules can be restrictive, making it difficult to create truly unique and tailored designs.Integration challenges: Integrating HubSpot with other software or platforms may be complex, especially if you're using legacy systems or niche tools. It may require technical expertise or additional third-party tools to achieve seamless integration.Limited SEO capabilities: While HubSpot provides some basic SEO tools, it may not offer the depth of features required for advanced search engine optimization strategies. This could be a disadvantage for businesses heavily focused on organic traffic and ranking higher. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.