# Page 16 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 16 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 376-400 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gerardo H. Consulting Engineer Computer & Network Security Used the software for: 1-2 years ### "HubSpot CRM a good option for small scale sales team." December 20, 2023 4.0 It was a good experience, You will have good features for a small team, but you need to consider what are your needs. Pros It features all the basic for sales management at a reasonable cost. It brings you good service level support and It's easy to use. Cons There are few documentation about integration with other products, we wanted to deploy API or some automation for sales campaign but it was no possible. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Benefits over cost, and There was a good discount during the purchase. Review Source Dylan C. Software Developer Computer Software Used the software for: 1-2 years ### "From marketing to sales, everything you need to run a business" December 13, 2023 5.0 Hubspot has been a valuable tool the business, and our app integrates deeply with it, syncing all our custom metadata and qualified leads to it. It's expensive, but our sales and marketing teams love it. Pros I love HubSpot's seamless integration, user-friendly design, and comprehensive tools. It simplifies my workflow, streamlining marketing, sales, and customer service for efficient business management. Cons HubSpot's pricing can be a bit steep for advanced features and the learning curve can be challenging, especially for complex automations and configurations. Review Source BF Barbara F. comercial Consumer Services Used the software for: 1-2 years ### "Hub gestão de CRM" December 26, 2023 5.0 O HubSpot CRM é conhecido por sua abordagem centrada no cliente, oferecendo uma experiência integrada para empresas que buscam consolidar suas atividades de vendas, marketing e atendimento ao cliente em uma única plataforma. Como com qualquer ferramenta, é importante avaliar as necessidades específicas da sua empresa para determinar se o HubSpot CRM atende aos requisitos do seu negócio Pros O HubSpot CRM é uma plataforma de Customer Relationship Management (CRM) que oferece uma variedade de ferramentas para ajudar as empresas a gerenciar seus relacionamentos com clientes, automatizar processos de vendas e marketing, e otimizar o envolvimento do cliente. Cons Ajuda a organizar tarefas, reuniões e outras atividades relacionadas a vendas e marketing mas poderia ser mais agil Review Source PA Pedro A. Marketing & Growth ops Financial Services Used the software for: 2+ years ### "Best CRM for Marketing Operations" October 2, 2023 5.0 Pros Its simply the best CRM for Marketing.You can do everything with it with ease and can connect all integrations available. If they don't exist, just create them by yourself using webhooks and api's. Cons It's always updating the filters and can be a bit overwhelming for the team to keep up with the constant new updates Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It's the best for marketing use and is much less expensive than Salesforce Review Source UG Uziel G. Data Scientist Health, Wellness and Fitness Used the software for: 2+ years ### "I could choose HubSpote again" December 14, 2023 4.0 It is a great tool to manage contacts and how those contacts evolve through the patient's journey. Pros You can configure workflows that allow you to register in spreadsheets and send e-mails at specific moments. Cons Some features are complicated to perform. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HubSpot CRM The benefit-cost relation was the most important feature that we considered Review Source KV Kristine V. Marketing Manager Staffing and Recruiting Used the software for: 1-2 years ### "OK, but pricey" May 5, 2024 3.0 Pros We like how we can store our leads information and add custom properties to fit our needs. Cons The price, every year the pricing goes up. It's insane Review Source Juan M. Software Engineer Marketing and Advertising Used the software for: 1-2 years ### "The best and essential tool to boost your online business " November 18, 2023 5.0 HubSpot has made it possible to automate repetitive tasks, such as sending emails, scheduling social media posts, and segmenting contacts, with a built-in tool that allows you to easily manage contacts and monitor customer interactions, and provides useful metrics and analysis to evaluate the performance of marketing and sales strategies, helping to make data-driven decisions. Pros I like this tool for being an all-in-one tool designed to help businesses attract visitors, convert them into leads, and close sales. Offering a wide range of tools, such as CRM, marketing automation, data analysis, content management, social media and more. It offers its wonderful focus mainly on inbound marketing, which involves creating valuable and relevant content to attract customers naturally. Cons Despite being a robust platform, HubSpot may have certain limitations in terms of customization and specific adaptation to the needs of some companies, the cost and the value that HubSpot can bring to your company before choosing a plan Take advantage of the analysis tools to Continuously improve your marketing and sales strategies. Review Source KC Kylee C. Digital Marketing Leisure, Travel & Tourism Used the software for: 2+ years ### "Seamless Integration for Boosting Sales and Marketing Synergy" August 31, 2023 5.0 HubSpot CRM has been a game-changer for our business, revolutionizing the way we approach sales and marketing. One of the standout features that has truly impressed us is its remarkable ability to seamlessly integrate our sales and marketing functions, creating an unparalleled level of synergy that has significantly enhanced our operations. Gone are the days of siloed efforts; now, every step of the customer journey is a cohesive experience. The centralized dashboard provides a comprehensive view of our leads, prospects, and customers, allowing both teams to collaborate efficiently and tailor their strategies based on real-time insights. Pros What sets HubSpot CRM apart is its intuitive automation capabilities. The seamless integration of marketing automation tools ensures that leads generated by our marketing efforts flow seamlessly into our sales pipeline. This has not only streamlined our lead nurturing process but has also led to a significant reduction in manual handoffs and a boost in overall conversion rates. Cons I think the hardest part about HubSpot was the setup process. While it takes much effort to get set up with Hubspot CRM, we found it was more than worth it and the support team was able to help us with our most difficult integrations. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM The functionality with HubSpot was unmatched by the other products. The intuitive structure of how contact information is presented is easy for any user. Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) We were convinced by our SEO expert that Hubspot was the best option for our CRM. Review Source wE wissal E. freelancer Computer Software Used the software for: 6-12 months ### "I REALY LIKED THIS EXPERIENCE ABOUT THIS SOFTWARE" December 17, 2023 5.0 it was and still is one of the best experience Pros User-Friendly Interface, Integration Capabilities, Lead Management,Reporting and Analytics,Customization Cons Limited Customization,Pricing,Learning Curve,Limited Functionality, Integration Challenges Review Source CB Christelle B. Chief Marketing Officer Computer Software Used the software for: 2+ years ### "Excellent" September 1, 2023 4.0 Excellente expérience Pros Pour industrialiser la gestion de son CRM, Hubspot est simplement incontournable. La plateforme permet de gérer tout le cycle de vie clients. Cons Il faut avoir une machine assez puissante pour supporter Hubspot, notamment sur la partie Dashboard Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pour scaler les process sur le cycle de vie du lead. Review Source NA Natasha A. marketer Real Estate Used the software for: 2+ years ### "What used to be great is now awful " March 31, 2024 1.0 Pros HubSpot CRM was great 2 years ago. Was very expensive, but had a good return for the price. Now they keep charging more and more and give less and less. Cons I don't know what happened, but it's no longer good value for money and they have a lot of bugs and no solutions and very limited support - chat support is unavailable 99% of the time. Review Source SC Sean C. PM Financial Services Used the software for: 1-2 years ### "Great all-in-one CRM" May 20, 2024 4.0 Pros CRM capabilities are robust, offering excellent tracking and management of customer interactions. For email marketing, HubSpot is ripe for quick experimentation and iteration - great for optimisation of campaigns. Cons HubSpot's pricing can be steep, especially smaller teams or startups might find it challenging to justify the cost Review Source VR Verified Reviewer Content strategist SEO (marketing digital) Marketing and Advertising Used the software for: 2+ years ### "HubSpot CRM : un outil complet qui propose différents Hub (Sales, Marketing, Service et CMS)" September 6, 2023 5.0 HubSpot CRM est une solution construite pour mettre en avant l'expérience client et ainsi réduire les frictions qui peuvent exister entre les différents services qui exploitent les différents Hubs. Pros La plateforme CRM HubSpot est la meilleure solution de relation client qui va au-delà de la vente. Elle offre aux utilisateurs de nombreux Hub tels que Sales, Marketing, Service et CMS. L'utilisateur peut profiter de tous ces hubs ensemble ou indépendamment en fonction ses besoins spécifiques. Au début, en voyant les différents outils incluent dans HubSpot CRM, je m'inquiétais pour la disposition des données client. Je me disais que j'allais assister à un grand nombre de friction. À ma grande surprise, les données client sont bien centralisées dans une seule et même interface commune, accessible à tous les Hubs. C'est l'un des points forts de CRM HubSpot, car cela a facilité mon travail avec l'équipe interne de mon client. Que ce soient les équipes dédiées à la vente, au marketing et service, nous étions tous autour d'une seule interface intuitive. La plateforme solution se révèle simple d'utilisation et vous aide à mettre en œuvre des campagnes d'e-mail, des pages de destinations optimisées et un processus de vente en quelques clics. En plus, l'intégration aux réseaux sociaux se fait comme un jeu d'enfant. Cons Même si HubSpot CRM est très complet et facile à utiliser, un temps d'adaptation minimum est requis pour bien maîtriser ce logiciel, mais cela n'est rien comparé aux avantages que vous offre la plateforme. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/)[Leadpages](https://www.capterra.com/p/203635/Leadpages/) Pour être plus spécifique et économiser de l'argent. Review Source Ruth M. Metal Sheet Fabricator Machinery Used the software for: 2+ years ### "Valuable partner for improving customer relations. " November 14, 2023 5.0 The overall experience with HubSpot CRM has been prospering. It has allowed us to give our customers the care they deserve by offering them a very simple and efficient way to reach out to us. We have seen great improvements on our customers relationship and this has been of great benefit to the continued growth and flourishing of our organization. Pros A notable impact we have seen with HubSpot CRM is how it allows us to bring together and unify our customer service systems into a single platform which is easy to manage and control. With this, it becomes easy to do follow up on customer tickets and requests to ensure that all our customers get the support services they are looking for. It allows us to speed up our response time and the live chatting function gives our customers an easier and faster option to reach out for assistance. Cons It has all been gains with HubSpot CRM and nothing have fallen short to amaze and satisfy me. Review Source MA Marvi A. Creative Strategist Information Technology and Services Used the software for: 2+ years ### "Value and innovative implementation at its best" September 16, 2023 5.0 Don't plan on switching any time soon. Works silently, efficiently and smoothly, just how I'd want it. Pros Ease of integration and comprehensive features Cons Have been using for over 2 years and apart from the random network glitches it's been smooth sailing. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Better features Switched from [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/) Wasn't efficient or comprehensive enough for our business. Required constant integration upgrades. Review Source Dusti D. Senior BDA/AE Market Research Used the software for: 2+ years ### "HubSpot CRM is easy to use. Onboarding has HubSpot Academy. Customizable. Best CRM." April 18, 2023 5.0 Pros HubSpot is easy to use. Onboarding has been quick because of HubSpot Academy. 100's of video pieces of training with activities and quizzes are available. Integrations with LinkedIn Sales Navigator and Seemless.AI have increased our cold outreach by 500%. Pipeline management and reporting are totally customizable and custom dashboards are real-time accessible with drill downs to the data with just one click. Working in it on a daily basis and managing a team's activity remotely requires HubSpot to make it possible. Cons Based on the contact record view for the system. Contacts are linked to the company record but it can be hard to see all activity in the account because the contact record is where everything happens. Without a view of the overall company unless you specifically go to the company record as a separate motion. Review Source PM Patrick M. Account Manager Human Resources Used the software for: 2+ years ### "HubSpot CRM - This could be the most user friendly CRM system to date" March 2, 2024 5.0 Pros I like using HubSpot as it gives me the freedom to customize the entire CRM experience. Automations and workflows are easy to build as long as you understand the all the properties and functions. Good thing there are available modules and learning materials within the platform whenever you want to explore and learn the system further. Cons If you are new to CRM, it can be overwhelming and could be difficult to navigate. However, as you explore and learn more about the it, you will notice that this could be one of the user friendly CRM tools in the market. Review Source Shannel M. Climate Change Analyst Think Tanks Used the software for: 2+ years ### "A product worthy your time. Getting customer relations right with HubSpot CRM. " November 14, 2023 5.0 HubSpot CRM has allowed us to cultivate on our relationship with our customers by helping us offer them the most effective and easy to access support services. With this product, we can easily receive customers issues, work on solving them and do follow ups to ensure their total satisfaction. Pros HubSpot CRM allows us to care and support the most important and the heart of our organization that is our customers. We have been able to achieve a very solid relationship with our customers thanks to HubSpot CRM interaction and customer management tools. It makes it easy to offer not just services but personal and professional support services at a very simple and cheap way yet very effective. Whether is meeting our customers virtually or communicating through live chats, HubSpot CRM has allowed us to reach our customers more effectively. Cons Am very grateful to HubSpot CRM for the experience am getting. For now, i have nothing to complain about it. Review Source CS Carla S. Operation Administrative Assistant Real Estate Used the software for: Less than 6 months ### "Tool that increases my productivity" February 16, 2024 5.0 Pros What I like most about using Hubspot is how professional it is. It makes you feel like you are a great professional, who knows how to manage your resources to get better results. I love how quickly I find interactions. Cons I did not find it so intuitive. It is a tool that you have to practice using. Review Source CD Cedric D. Sdr Computer Software Used the software for: 6-12 months ### "Un crm des plus performants ! " November 20, 2023 5.0 Ras, très bon logiciel que je recommande. Pros Absolument tout, la possibilité d'utiliser des api pour faciliter le suivi ainsi que tout le travail à effectuer sur hubspot. Cons Peut prendre un peu de temps à la prise en main mais très facile d'utilisation par la suite. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Beaucoup plus facile et complet que cet autre logiciel. Review Source Django B. Account Executive Computer Software Used the software for: 2+ years ### "Sales & CRM Systeme" February 14, 2024 5.0 Pros In HubSpot schätze ich besonders das Segment, in dem ich alle meine Deals auf einen Blick sehen kann. Beeindruckend ist, dass ich dort genau verfolgen kann, wie lange ich nicht mehr an einem Deal gearbeitet habe und ob ich bereits Next Steps für den Deal mit oder ohne den Kunden geplant habe. Das ermöglicht es meinem Manager, einen besseren Einblick in meine Pipeline zu bekommen, und gibt mir gleichzeitig die Möglichkeit, mich nicht ständig erklären zu müssen, was ich den ganzen Tag über mache. Darüber hinaus ist die Pflege der Accounts äußerst einfach und ich kann schnell eine Cadence aufsetzen und an meine potenziellen Kunden senden. Cons Anfangs hatte ich einige Bedenken bezüglich HubSpot, besonders da ich von Salesforce zu HubSpot gewechselt bin. Ich war der Meinung, dass HubSpot anfangs nicht so leistungsfähig sein könnte wie Salesforce. Jedoch habe ich mich geirrt. Für unsere Organisation erfüllt HubSpot vollkommen unsere Anforderungen und steht im Verhältnis zu den Kosten. Review Source KS Kenneth S. CEO Insurance Used the software for: 1-2 years ### "Hubspot, do not believe what the sales people say" April 26, 2023 3.0 My overall experience was not well and would never recommend and would say stay away at all possible. Pros Hubspot allowed some allowances for ease of use. Cons Less integration than was promised and customer service and billing are shady and not knowledgable. The calendar scheduler is way too limiting also. Alternatives considered [Agency Suites](https://www.capterra.com/p/67891/Agency-Suites/)[Vertafore Agency Platform](https://www.capterra.com/p/95850/Vertafore-Agency-Platform/) Reason for choosing HubSpot CRM Price and supposed to be more functional. Review Source LS LaShonne S. Call Center Manager Hospitality Used the software for: 1-2 years ### "Hubspot Review" April 9, 2024 5.0 My overall experience has been amazing. I would recommend HubSpot to all. It makes our sales and managing our different properties, very simple. Pros Everything is notated and all information is stored per company. We can add emails and phone calls so that everyone in our company is on the same page. Cons There is nothing that I have found that I do not like about HubSpot. It is user friendly. Reason for choosing HubSpot CRM I was not the person that choose this for my organization, however I am glad we are using it. Review Source Rudolph R. Managing Director Real Estate Used the software for: 1-2 years ### "You will be spot on if you use HubSpot." April 17, 2023 5.0 I used to hate CRM software. I would make my own CRM from Microsoft One Note. However once I started using this I liked it so much better than salesforce. I love the interface, how it keeps me on top of clients, the notifications. I like to set reminders months in advance and I never lose track of any customers. It helped me personally manage a campaign of hundreds of leads and few hundred more of existing clients. Pros The email campaigns, customer management, sales campaigns and customization. Cons The price you need to pay to put together an email sequencing campaign. Last I checked it was $400 a month to enable that feature. That's my only issue with the software. Other than that I love it. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM In my opinion this is THE BEST CRM you can use. Especially considering what you get for free. In this time of financial insecurity you need to use what you can get for free to keep your overhead low. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) This was a much better platform. The value is also incredible. It staggering how many features you get for free. It's nuts. You can run a company's marketing, sales, and lead generation campaigns effectively for FREE. Review Source VR Verified Reviewer Estratega Inbound Marketing and Advertising Used the software for: 2+ years ### "The best CRM for growing companies" March 11, 2023 4.0 We are very satisfied with HubSpot and we will surely maintain it permanently, its cost-benefit ratio is excellent. Pros I love marketing, sales and customer experience automation aligned to the scalable growth of companies. Cons The onboarding of the HubSpot team was very bad and that caused us to take a long time to understand the commercial methodology that HubSpot supports. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Because the other software is very good for sellers but not for companies looking to grow. Switched from [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Because the other software was used to manage projects and we needed something professional and powerful. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.