# HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HubSpot CRM the right Construction CRM solution for you? Explore 4462 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4462) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Reviews of HubSpot CRM Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews Unified sales-marketing platform 93% positive reviews out of 608 Most reviewers describe sales and marketing as seamlessly integrated, enabling teams to collaborate, track campaigns, and align strategies efficiently. Kylee C Digital Marketing , 11 - 50 employees. "One of the standout features that has truly impressed us is its remarkable ability to seamlessly integrate our sales and marketing functions, creating an unparalleled level of synergy that has significantly enhanced our operations." High and complex pricing 35% negative reviews out of 880 Some reviewers find pricing steep, with essential features behind paywalls, confusing tiers, and significant cost increases as needs grow. Micah L CMO, 2 - 10 employees. "It is so expensive if you have to pay for features.. and sometimes there's ONE feature you need but then have to pay for the pro tier which is too expensive to justify for some businesses." Comprehensive lead management tools 92% positive reviews out of 485 Most reviewers indicate lead management centralizes contacts, automates tracking, and simplifies nurturing, improving sales pipeline visibility and follow-up. Constance G Team lead Enterprise, 201 - 500 employees. "HubSpot streamlines sales processes with intuitive tools, making lead management and follow-ups effortless for sales teams" Frequent bugs and glitches 77% negative reviews out of 334 Most reviewers report bugs and issues cause slowdowns, crashes, and inconsistent performance, disrupting workflow and requiring frequent troubleshooting. Integrated email tracking features 92% positive reviews out of 219 Most reviewers report email tracking provides real-time notifications, logs communications, and streamlines follow-ups, enhancing sales and client engagement. Lucas B Director, 2 - 10 employees. "We love the contact tracking function, being able to send emails out and track opens and clicks is vital in our sales process." Limited and inflexible reporting 43% negative reviews out of 275 Some reviewers describe reporting as basic, lacking customization, and requiring manual work or expensive upgrades for advanced analytics. Juan R Onboarding Manager, 11 - 50 employees. "Some reports are not possible to outline in your dashboard." ## Showing most helpful reviews Showing 1-25 of 4462 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eric N. BDR Information Technology and Services Used the software for: 2+ years ### "Best CRM in the business" March 3, 2026 5.0 Great CRM with lots of free training and useful certifications. It Just a great platform overall for managing company activities. Pros It is such a handy platform and has great features to manage sales activities as well as admin. Really reliable CRM. Cons The company duplicates etc. It just gets very messy sometimes and to be honest I wish it was a little easier to organise or at least there was a way to clean it up because otherwise the system itself is flawless. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Dynamics is not that great to be honest. The best thing was Hubspot also offered a massive discount for start-ups and we used it well. Review Source Eric T. Managing Member Information Technology and Services Used the software for: 2+ years ### "Easy to Stand Up and Get to Work" January 21, 2026 5.0 I've used HubSpot CRM in a couple of different organizations, from large-scale enterprise wide deployments, to small-scale small businesses. In both cases, working with the HubSpot team is a great experience Pros HubSpot CRM is incredibly easy to spin up and begin using. It is one of the fastest CRM tools to stand up and use from the get go. Its especially nice that there is a free tier to get you started. Cons Everything costs money, which you should expect. However, with HubSpot CRM, there are tiers that unfold functionality. Rather than getting exactly what you need, you will find that you are likely to pay extra for the things you don't need as well. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Based on the features and functionality, along with the ability to self-configure, the cost of HubSpot was significantly lower than other options. Review Source KZ Kayla Z. Admin Non-Profit Organization Management Used the software for: 6-12 months ### "Great ease of use!" May 27, 2026 5.0 Overall HubSpot has been a great help and addition to our teams! Its been so helpful and easy to use! Pros I love being able to use the multiple training services provided! Customer service is always great!! Cons I think I could be using it more actually! There is so much offered within hubspot, I'm always discovering more to utilize. Review Source Ryan H. Creative Manager Banking Used the software for: 2+ years ### "HubSpot is a good platform, but could improve" May 5, 2025 3.0 Overall, it's a good platform. It is asked to do a lot, and HubSpot usually comes through. It still feels like a work in progress, though. There is a decent amount of bugs and annoying UI issues. Unless you are very well-versed in the platform, it can be overwhelming. It is a good platform, but it could be better. Pros It's a one-stop shop CRM in many ways. Even on more basic plans, you get a ton to work with. It is easy to move contacts into marketing workflows and there are ways to integrate HubSpot onto our website. Cons It is pretty difficult to navigate and has a buggy UI. There is so much content and data within the CRM, so this is understandable to a degree, but the UI isn't consistent across the entire platform. It requires a ton of front-end work to create a strong structure before it becomes beneficial. Review Source KA Khyan A. SDR Financial Services Used the software for: 1-2 years ### "Straightforward, Reliable CRM That Just Works" February 20, 2026 5.0 Overall, using HubSpot CRM has been really positive. It’s reliable, easy to navigate, and keeps everything in one place, which makes managing leads and sales a lot less stressful. The interface is clean and intuitive, so getting the hang of it was quick, even for the team members who aren’t super tech-savvy. Collaboration is smooth, everyone knows what’s happening with clients, and tracking activity is simple. Support has been helpful when needed, and the system just feels like it works without unnecessary fuss. For day-to-day CRM needs, it’s been a solid, no-nonsense tool. Pros What I liked most about HubSpot CRM is how easy it is to use. Everything’s laid out clearly, from managing leads to tracking sales activity, so there’s no faffing about. I also appreciated how it keeps the whole team on the same page – everyone can see what’s happening with clients, which saves a lot of back-and-forth emails or messages. The interface is clean, simple, and just makes sense, which makes it way easier to actually use day-to-day. Cons The thing I liked least isn’t really HubSpot’s fault, but at the moment, some of the other programs we use aren’t fully linked up with it yet. It means a bit of double-handling here and there until the integrations are sorted. Other than that, HubSpot itself works pretty smoothly. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was clunky and disjointed - needed one end to end CRM that could connect to other solutions. Review Source Willem G. Commercial manager Computer Software Used the software for: 1-2 years ### "Great product easy to start" January 30, 2026 4.0 Overall it is awesome. The product is one of the better crms which is working straight out of the box. Pros Their support is great.the system is very easy to configure.the way the onboarding works makes it easy to start with in days Cons I found the price to be increasing quickly.it is also not very clear on what u pay for. It feels very expensive Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Their team is great.the system works well and integrated well in gws Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 1-2 years ### "Organized, Visual, and Worth It" March 28, 2026 5.0 I have a positive experience with HubSpot CRM so far. The sales pipeline and the dashboards are very easy to customize and manage. They give a quick, visual snapshot that makes it easier to make decisions without digging through data. Pros What I like the most is how everything about my contacts lives in one place. For people that like to feel that you can easily manage lots of information and details, in a really easy way, HubSpot is your choice. Cons What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced features. For a small business or someone just starting out, the cost can feel like a stretch. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Because HubSpot offers more for about the same price per plan. Review Source Avery C. Founder Computer Software Used the software for: 6-12 months ### "GREATEST CRM EVER!!!" September 25, 2025 5.0 Myself and all of my employees enjoy HubSpot greatly. We transferred from Monday last year and have had zero issues. Pros HubSpot CRM is the easiest to startup, most organized, and has the most features. My favorite part about it is the ease of use. Cons I wish there was an internal Email/SMS tool. This would allow everything to be more seamless and connected. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Functionality. We found better function with HubSpot. Review Source MB Mark B. Owner Insurance Used the software for: I used a free trial ### "integration degree needed to set this up." September 19, 2025 4.0 Pros I found HubSpot crm to have a good Value for Money if set up correctly. With integration with lots of other companies available especially in the insurance industry. Depending on the plan chosen I found they had good Customer Support. I did not find this crm to be Ease of Use. You need a degree to get this started imo. It can be a good Lead Management system. It also offers Email Marketing. User Interface Cons I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to integrate into your office as well. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) I was looking for a more robust system but had a problem integrating this into my office so I went back to Pipedrive CRM. API much easier to use. Review Source Nicholas T. Sales Staffing and Recruiting Used the software for: Less than 6 months ### "Hubspot: The Best CRM" December 4, 2025 5.0 There are a few reasons why I liked HubSpot — it’s really about how it combines usability, functionality, and flexibility. Pros HubSpot combines CRM, marketing, sales, and service tools in one place. I didn't need separate tools for email campaigns, lead tracking, and customer support. Cons HubSpot Academy offers tons of free courses and certifications. Helps you learn and implement best practices for inbound marketing and sales. There was a cost to all this Switched from [FreeAgent](https://www.capterra.com/p/122008/FreeAgent/) Company Merger occurred and we switched to Hib Spot Review Source SW Steve W. Director Information Technology and Services Used the software for: 2+ years ### "Decent live chat solution" May 29, 2025 4.0 Not bad. It was better than some of the other live chat offerings we had used for our web-site and one we've now stuck with for a few years. Pros Fairly low cost and decent live chat solution. The chat solution is easy to use and to go through old chats to get customer information. Cons I cannot seem to get notifications to appear for new live chats, so often miss them coming in when I have multiple tabs open. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Ability to better tailor the live chat experience our customer got. Review Source VR Verified Reviewer Marketing Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Only Positive Accolades for HubSpot CRM!" February 1, 2026 5.0 I have been a user of the HubSpot CRM for 3.5 years. It manages our large contact and company database with ease. Our email marketing and social media management have never been better! Pros This is the most comprehensive and intuitive CRM that I have used in an organizational setting. The native configuration works well out of the box. Cons I honestly cannot think of a negative reason to not like HubSpot CRM. Their support team is efficient and always ready to help as well. Review Source VR Verified Reviewer Project specialist Market Research Used the software for: 2+ years ### "HubSpot for customers management" February 26, 2026 5.0 HubSpot is our main CRM tool. It's also used as a ticketing system for our clients to reach out to us so that we can resolve their issues. Pros Hubspot surves its purpose as a CRM system very well. Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project through ticketing system). Cons The navigation on the website is not very straightforward (not super easy to find some tabs, some tools). The templates to use for emails sometimes disappear. Review Source VR Verified Reviewer Sales Agent Real Estate Used the software for: 1-2 years ### "All in one platform that makes work easier m" March 23, 2026 5.0 I've used it for work,mainly to manage customers information and keep track of communication. It's a very helpful platform because everything is in one place which makes it easier to stay organized. Pros All in one system for managing contact and tasks. Easy to track emails and communication Helps keeps work organized Clean and user friendly dashboard Cons Can be a bit confusing for beginners Some features are blocked behind paid plans Takes time to learn all the tools Notification can sometimes be overwhelming Review Source VR Verified Reviewer Account Executive Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Account Executive" January 27, 2026 5.0 Overall, my experience with HubSpot CRM was positive. It was easy to use, helped keep things organized, and worked well for day-to-day CRM needs. While some features felt a bit limited without upgrades, it still did a solid job for managing contacts and deals. Pros I liked how easy HubSpot CRM was to use. Everything felt pretty intuitive, and it didn’t take much time to get set up or find what I needed. It was nice having contacts, deals, and notes all in one place without feeling overwhelming. Cons I didn’t love how limited some features felt unless you upgraded. A few things I wanted to do required jumping to paid plans, which could get a little frustrating over time. Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 2+ years ### "HubSpot is a great CRM" March 22, 2026 4.0 My experience with HubSpot is very good, and it's a tool I have used to store contact info and track the progress of deals for many years. Pros HubSpot is a great way to store contact information and keep track on the progress of Sales deals and schedule follow ups. Cons There isnt much to not like about HubSpot CRM, however, I think creating deals and how they appear visually could be improved. Review Source Rosemary N. Business executive Financial Services Used the software for: 1-2 years ### "Experience with husSpot Crm" February 19, 2026 5.0 I have had a very good experience with hubspot crm it has helped me manage my leads effectively, track customer feedbacks and made it ease to interact with clients hence growth and better performance Pros It's a bit complex for understanding if you not a fast learner, the user interface sometimes langs in that you not able to navigate through. Cons .The ease of lead generation and create a good sales force. Also improved customer support and engagements Review Source Gabriel S. Senior Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "Amazing CRM tool - not the cheapest but well worth it" July 14, 2025 5.0 The tool itself is extremely valuable to any larger business that needs to track and apply consumer data and would be an excellent asset for any marketing manager. Support was excellent though delayed at times. Pros Helps to track customer data and apply it towards outbound marketing in personalized methods. This definitely helped all marketing efforts. Cons Sometimes complex to manage and set up. Decent support though. I'd say upkeep of all the data systems can be one of the more challenging aspects that needs to be automated. Review Source Derek H. Account Manager Telecommunications Used the software for: 6-12 months ### "Hubspot CRM is the go-to tool for any sales team" April 28, 2025 5.0 I cannot give Hubspot a big enough praise as it has continued to impress me at every turn. The fact we can have a shared database of contacts, see the latest activity across the team with them and assign them to various people has really changed how we operate. Pros I had an idea in my head of what a CRM would look like and I was hesitant to want to add in another "step" to my sales process but it was literally minutes of exploring Hubspot before I realized how insane it would be for me to cling to the spreadsheets I had bene using. The email tracking is game changing not to mention the depth of process tracking you can get with this tool. Intuitive design and the automation at key points help ensure we aren't missing anything or doing double work. Cons While there isn't anything majorly wrong - I do wish the tool would remain logged in as it seems daily I have to resign in and if I don't remember to check I can miss having emails logged. Review Source Brittni Harpole C. Customer Service Representative Machinery Used the software for: 2+ years ### "HubSpot CRM is an ultimate companion for success in customer services delivery." April 15, 2025 5.0 I have had a remarkable experience working with HubSpot CRM and it has made my work as a customer service representative become a breeze. HubSpot CRM allows me and my teammates to interact effortlessly with our customers making it easy to offer them all the services they need. We have made a huge step towards building a stronger work relationship with our customers through HubSpot CRM. Pros I like the available customer engagement tools especially the live chatting tool which makes it possible to share updates with customers quickly. HubSpot CRM has a clean user interface that is easy to learn and straightforward to navigate through. I had an easy time onboarding to HubSpot CRM since no technical skills are needed to be able to use it. HubSpot CRM offers well documented performance reports which help us make precise decisions on how to improve our customer services. It also has powerful data safety features which offers a secure space for keeping customers data and information. Cons I have not found any part of HubSpot CRM that does not work perfectly. All its aspects are fulfilling and always meets their purpose. Review Source Angelina O. Senior Data Manager Program Development Used the software for: 2+ years ### "HubSpot CRM is our go-to solution for keeping our customers always happy and satisfied." April 7, 2025 5.0 HubSpot CRM experience has been the greatest we could have hoped for. It has simplified our work in keeping our customers engaged and fully satisfied with all the services they need. HubSpot CRM has made it easy for us to understand our customers individual needs making it easy to offer them a perfectly crafted personalized experience. Pros HubSpot CRM has very efficient contact management functions that makes it easy for us to gain full control over our customers database and conversations. This has helped us to understand exactly what each customer need making it possible to give each one of them a personalized experience. HubSpot CRM also provides incredible communication features like instant chatting and online meetings. These features has helped us to maintain a smooth and streamlined information sharing experience with our customers at all times. Cons We have not had any lows with HubSpot CRM. There have been nothing about it that does not fit to our needs. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Great CRM With Strong Support, but Marketing Tools Get Pricey" December 23, 2025 4.0 Overall, HubSpot is an excellent CRM with dependable support and solid day-to-day tools. It’s great value on the service side, but the marketing add-ons can push the budget higher than expected. Pros Affordable and effective for CRM and support. The tools are easy to use, and HubSpot’s support team has always been helpful and responsive. Cons Marketing features can get expensive quickly, especially as you scale or need more advanced capabilities. Review Source MC Mary C. Business Development Hospitality Used the software for: 2+ years ### "Most functional and user friendly Sales CRM " July 1, 2025 5.0 I have used multiple other CRMs in two different business settings and HubSpot was by far the best CRM. It was easy to train on, easy to find past data, easy to set up workflows and triggered outreach that required little oversight. It also worked well collaboratively, allowing my team to work together to quickly ascertain the status of a given client and to share task between them. Pros This product is particularly user friendly and offers quick, live data updates. It worked well tracking the sales tasks for a company of over 75 sales people. Cons I did not explore the full functionality of the reporting features for upper management needs but would have liked more clear reporting for sales personnel tracking their own metrics. Review Source CC Chad C. District Manager Oil & Energy Used the software for: 2+ years ### "HubSpot CRM is mastery tool that help treat customers with utmost interactions that they deserve." March 5, 2025 5.0 HubSpot CRM has offered us a solid experience in interacting with our customers allowing us to build up our relationships with each and every one of them. It has also made it possible for us to personalize our customer interactions in order to meet their individual needs. HubSpot CRM has offered us a marvelous way to manage all customers data and contacts. Pros HubSpot CRM provides the most efficient customer engagement tools like live chats which help us interact freely with customers. Its reporting tool provide very useful performance insights that help us improve our customer engagements. HubSpot CRM has live dashboards that makes it easy to monitor how all our engagements are progressing in real time. Its chat automations help us to speed up our responses to customer requests. Cons We find nothing to dislike about HubSpot CRM. There has been no complaints since all features works flawlessly. Review Source NW Nancy W. Customer Care Representative Leisure, Travel & Tourism Used the software for: 2+ years ### "Streamlining services through strengthened customer relationships. " June 2, 2025 5.0 It is a great experience where management if customer relationship has become easy and very fulfilling. Scheduling online meetings and directly engaging clients on one on one. Perfect surveys and calender management. Pros It is a self service application and very flexible working on cloud. Maintains customer services by providing an easy engagement channel. Easy schedule planning and follow up reminders. Teamwork projects management and progress tracking. Cons It is totally satisfying on the basic use i have it for nothing complex in features and usability in overall. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.