# Page 20 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 20 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 20 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 476-500 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mithil P. Digital Marketing Director Consumer Services Used the software for: 2+ years ### "A one stop CRM for all your needs!!" February 2, 2022 4.0 I have been using HubSpot for 5+ years without any complaints. The support is excellent and I feel equipped with professionals in my arsenal when it comes to CRM needs. Pros Love the ROI and value for money for teams looking to merge their marketing and sales funnel. I love the one single dashboard across multiple modules - marketing, sales, CMS, service. Cons I find the solution expensive as we engage with more offerings and our team grows. I think at that price point some of the enterprise-level CRM platforms are better suited. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM HubSpot had a better support team. Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Pardot was too expensive for what we wanted to achieve. Review Source NS Niraj S. Alumni Non-Profit Organization Management Used the software for: 1-2 years ### "Simple Reliable Efficient !" December 7, 2022 5.0 Pros A great CRM system to track anything and everything in sales. From tracking emails to sharing files on notes. Sending and creating campaigns are very easy and simple. Cons Moving from other CRM, it takes some time to get used to it. One down point is it takes time to sync and the results show on report a while later and does not happen in real time. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Features Review Source JP Joseph P. Sales Manager Marketing and Advertising Used the software for: 2+ years ### "Nothing compares to HubSpot" January 23, 2021 5.0 The overall experience with HubSpot is such that I've tried to get it implemented company-wide! I preach HubSpot whenever the opportunity arises! It's all so very smooth, connected and automatic, and it saves me time every day so I can focus on selling and not as much on administrating. Pros Aside from the overall ease of use, I love that HubSpot connects with my Outlook and automatically logs and tracks emails. And that I get notifications on my phone when an email is opened. I can then call that person at that time while I'm on their mind, and my HubSpot app automatically logs the call and gives me a chance to jot a few notes too. Or perhaps they open the email and click the link to my HubSpot meeting scheduler...even better! It's all so blessedly interconnected and automatic! Cons I wouldn't say the task manager is bad, but sometimes I wish I had the ability to prioritize tasks.. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM HubSpot had all the features I was looking for and more! Plus it has a free level that is very generous, and one I tried it, I was hooked! Switched from [Act!](https://www.capterra.com/p/175860/Act/) There are more benefits to using HubSpot, not the least of which is that it's cloud based, so I can use it anywhere on any device. I couldn't do that with ACT! Review Source JM Jedrek M. Operations Manager Apparel & Fashion Used the software for: 6-12 months ### "HubSpot is Niche now" April 12, 2022 5.0 Pros Great software that’s easy to use. This is a professional company with fantastic developments regularly. The lead workflow is so simple yet very customizable to suit my business. Cons It was only focused on tracking leads. Once you got it, you somehow have to do the work to transfer it over to your specific sector software. This is fine, if your leads are high value leads. In our case, we have some small jobs that are not worth the time to track in HubSpot and in our system. The point being, HubSpot is for tracking the high value sales. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot CRM We actually didn’t end up choosing HubSpot. We used their free trail and decided that it is simply not made for small sales business. They are for $500 plus value deals to be tracked. Didn’t suit our business model! Review Source Jay M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Best of the best honestly " September 7, 2022 5.0 HubSpot to me is la crème de la crème - or the best. I'm an advocate for software when it comes to marketing automation and I've tried everything (infusionsoft, activecampaign, salesforce, marketo, HighLevel (although HighLevel is also phenomenal) Pros Extremely clean user interface, it's amazing support staff, and the ability for you to go into very strong account based and better be automations when your business grows. It does allow you to scale pretty easily. It also have a free tier for almost every hub. Cons As a start of this software can be a little expensive when you need some of it's more advanced features at an early stage Alternatives considered [HighLevel](https://www.capterra.com/p/177156/HighLevel/) Reason for choosing HubSpot CRM To me high-level seems like it is amazing for marketing automation but not as CRM. Pipedrive seemed like a pipeline with automation - the CRM feature wasn't really as prominent as I personally would have liked it to be. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Mostly software consolidation but also ease of use Review Source Tanner S. Account Executive Marketing and Advertising Used the software for: 2+ years ### "Worth the price if you need it all " September 26, 2022 5.0 It has been good, it was a smooth transition from Keap. Pros One of the pros with Hubspot is that your organization can operate out of one system instead of stitching together 4-5 management tools for sales, marketing, and admin. Cons The price point is really high when you start to get into all the package options and features. Users can certainly stitch together a cheaper monthly bill by using multiple dedicated services. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing HubSpot CRM HubSpot had more sales and calendar booking options than ActiveCampaign. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) The email sending capabilities at Keap had become limited and the general customer service was not great. Review Source AE Aleesha E. Operations Manager Financial Services Used the software for: 2+ years ### "Great for Big Teams" December 9, 2023 5.0 Overall it is a great CRM with all features available but it is expensive. Pros It allows for all possible lead captures and contact management you can think of. Cons Visually every page looks the same so it can be confusing when learning the CRM to start with and take longer for team to get to know the navigation on the platform. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM Customisable to our services and loads of intergration. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) The old system was not sustainable for growth and contact management. Review Source NB Nathalia B. Project Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Hubspot is great for starters - because it's free" May 24, 2022 4.0 Hubspot is amazing for starters because you have a free version, a lot of content in the university and you will learn everything you need regarding the sales process. When your team and organization grow, it will depend on whether you will want to invest in an expensive paid Hubspot account or you may use another CRM just for sales. Pros The free version of Hubspot is pretty fair and the Hubspot University is simply amazing. If you are dealing with different approaches for the same leads (inbound/outbound/referrals/content/support/etc), Hubspot is great because you have everything at one software. Cons If your team is not a sales pro, if you don't have a sales ops structure and if you manage too many sales leads, Hubspot can be overwhelming. There are features that in a lean process won't be used. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Hubspot had the free version Review Source Stefano G. Enterprise Architect Financial Services Used the software for: 1-2 years ### "start small and grow fast" April 29, 2024 5.0 Ottimo supporto con diversi partner disponibili sul mercato, media curva di apprendimento che permette di essere operativi dal momento zero. Vasto marketplace con numerose soluzioni integrabili Pros One click setup ed un modello pragmatico di implementazione e sviluppo con un interessante modello di profilazione e possibilità di sviluppo pressoché infinite. Cons Se non governato correttamente da troppa libertà di configurazione. Qualche limite alla numerosità di chiamate sopratutto se aumentano considerevolmente. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Costo molto inferiore e modello più flessibile Review Source LS Linda S. Business Center Manager Real Estate Used the software for: 1-2 years ### "User friendly CRM " July 26, 2021 4.0 I like it, it does the job. It keeps me on track and has been a helpful tool. Pros This product is easy to use and does integrate with social media platforms easily. I have been using it for over a year and it has provides me with the tooks, tasks, notes, ability to review and track my activities, email, calls etc. which is important. Cons Would be great to be able to modify quotes more easily. For example, we have Oracle Netsuite numbers generated once we have won a deal and enter into NS but there is no way that I am aware of for us to enter that unique identifying number into the Hubspot CRM quote even if it's after the fact. It would be good if it was the other way around, Hubspot generated the unique identifying number and it carried through to NS, but that's now how we are currently using it. Review Source PB Pat B. Senior Revenue Operations Marketing and Advertising Used the software for: 2+ years ### "A user-friendly and efficient CRM" December 23, 2019 5.0 Having been in both an admin and sales role in this tool, HubSpot really is a great product overall. As mentioned, when comparing with Salesforce (it's hard not to), HubSpot misses some functionality that is more powerful. This being said, the efficiency gains from such a clean UI for sales are probably worth it over Salesforce. When evaluating this platform, keep in mind if your team has complex process needs or integrations with ERP systems for finance. If so, it might be worth looking elsewhere. This being said, HubSpot can TOTALLY handle being an enterprise level CRM, but you're going to want to configure appropriately and keep in mind some very minor platform limits. Pros The UI HubSpot's worked on here is incredibly intuitive, which can't be said for most CRMs. They've made huge strides in the past few years on the functionality as well. The fact that the CRM is tied so closely with their marketing automation platform makes sales enablement a breeze. Sales automation features like meetings links and email integrations built right in are super convenient. Cons HubSpot CRM still has some work to do in order to get to the granularity of reporting that is expected for enterprise-level customers. It's the only reason I didn't give 5 stars to the functionality piece. There are some basic SDR type reporting needs that take a little bit of finessing in HubSpot CRM, and nuances from an admin perspective like comparing date fields can be tricky. At times, the user friendliness may have come at a cost of greater complexity, but sometimes it's better to keep it simple anyway. Reason for choosing HubSpot CRM Many of my clients opt for HubSpot CRM to enjoy the benefits of being so closely tied with their marketing automation platforms. The integration with Salesforce (at specific product subscription levels) can enable a really powerful combination of platforms and is a very highly functioning integration, unlike many others. The sales rep learning curve is much shorter than SFDC and some other CRMs I've seen. Review Source VR Verified Reviewer Web Marketing Market Research Used the software for: 2+ years ### """My review on HubSpot CRM""" February 12, 2023 4.0 Overall, my experience with HubSpot CRM has been very positive. I have found the sales and marketing automation tools, including lead capture, lead nurturing, and lead scoring, to be incredibly valuable in streamlining and optimizing my sales and marketing processes. Pros I am a big fan of the contact management capabilities in HubSpot CRM. The centralized database provides an easy way to keep track of my customer interactions and relationships, making it simple to manage and maintain these interactions. Cons While I generally find HubSpot CRM to be a useful tool for managing my customer relationships, I do have one issue with it. The user interface can be somewhat cluttered and difficult to navigate at times. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 2+ years ### "Probably the best free cRM on the market" June 28, 2020 4.0 absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool. Pros Hubspot is absolutely great as a CRM so long as you plan to use another tool for actual deal flow -- if your goal is to track names, contact info, notes, and docs, along with email traffic, Hubspot is perfect. Hubspot also has about the best import and export capability, and the auto-linking to external domain logos is wonderful -- really great job of minimizing contact updates. Cons Like almost every other CRM, Hubspot \*lacks\* the capability to drag and drop tasks to plan your day or week -- so managing deals is next to impossible and salesforce too expensive. Pipedrive has some ability to do so, however, only across stages of the deal and not within the stage; if you don't mind shelling out a few dollars, Pipedrive also has better Trello and other integrations, e.g., looking up a contact in Trello to manage the deals. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM tracks contact info and email traffic; if Hubspot made it possible to easily drag & drop tasks, would be home run at almost any price point Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) we needed to conserve dollars Review Source Julijana N. Head of Central Ops Staffing and Recruiting Used the software for: 2+ years ### "Great CRM, but awful reporting" May 15, 2024 5.0 Pros The system is very easy to set up and use. The card population is easy and intuitive. Super easy data migration from a previous provider. Cons During the sales calls we were shown that we could report on almost anything, however once we subscribed we saw that the customization of the reports is minimal and it is based on already pre-set measurements, hence there is no option to customize them at the end of the day. That is really frustrating as we need to know what our sales funnel is for instance. Instead we get duplicate data because the same deal is counted in the different stage it was located in. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Good one to start with" November 10, 2022 4.0 I really enjoy working with it - inside the company and with additional instances with freelancers. Especially, it's great to have a free version to get start with it without any strings attached. I worked with it for around 4 years before switching to a pro version Pros It's super easy to use. I encourage beginners in CRM world to start with this thing - the free version is a good point of start. No brainer regarding how to use it. Amazing Hubspot academy with trainings for the beginners. Nothing much to add - start with the free version Cons In a free version I am missing the reporting. It's kind of expensive in compare to competitors if you want to add a few more features. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM It was free and super easy to start with. I was a beginner, so the tutorials/academy for beginner sales person was great! Review Source Robinson K. Community Manager Gambling & Casinos Used the software for: 2+ years ### "Giving them customers what they really deserve. " November 15, 2023 5.0 Using HubSpot CRM to offer better customer support services to our customers has been so productive for us. We have been able to bring our customers closer to our services by making them easily accessible. Pros I like how easy it is to use HubSpot CRM both for us who are offering support services and for our customers who are reaching out for assistance. It gives us multiple ways of supporting our customers through emails, chatting, virtual meetings. HubSpot CRM reports helps us to understand how customers are receiving our services and recheck on tickets to ensure all of them have been responded to and their issues have been resolved. Cons There are no cons for HubSpot CRM. It is easy to use and all the features are very responsive. Review Source VR Verified Reviewer Digital Marketing Specialist Consumer Electronics Used the software for: 2+ years ### "Love HubSpot" November 13, 2018 5.0 HubSpot is super easy to use and their educational support makes it even better. They not only tell you how to accomplish a task, they also provide the 'why' for the task. It is a tool that I use all day, everyday and the social functionality is some of the best I've ever seen. I love being able to review all of the activity in one pane and even like comments or respond in that same pane. I wish that direct or private messages to our pages were accessible here, but I do get everything else. If you are looking for a marketing tool that includes all of the digital components for your marketing plan, this is it. You won't find a single platform that is as easy to use and incorporates so many of the things we do. Pros HubSpot is super easy to use and it's relatively easy to add users with specific access. This is great if you have review processes like ours. The new email WYSIWYG is much simpler to use now and for that alone, I'd recommend this tool. My team especially likes the calendar view for scheduling Social posts. This, by itself, has allowed my team to plan and schedule social posts up to three months out. We could go further, but choose not to. Cons If you have a lot of brands with corresponding websites and social channels, it is difficult to keep that all separate. HubSpot recently added subdomain functionality that is helping us with that, but it has not been extended yet to include social channels. I also wish we had the ability to tag items with multiple campaigns because occasionally I need to track two things (the brand associated and the event or promotion). Campaigns are one of the ways I use to distinguish between brands, especially with Social posts. Review Source Rongen R. Digital Manager E-Learning Used the software for: 1-2 years ### "Hubspot CRM is best if you want to scale up your business" July 9, 2023 5.0 Overall experience is great. Hubspot is a standard way of managing a business. Pros Hubspot CRM is very easy to use. Onboarding and training are well understood by staff even without experience with any CRM tools. Integration with other apps like Calendly, 3CX and SMS is great. The knowledgebase and support is superb. Cons Quite expensive for a startup or mid businesses to jump into PRO account level especially if it will include other Hubspot features. Review Source Daniel K. Founder Internet Used the software for: 2+ years ### "Best CRM for small business" March 31, 2022 5.0 With Hubspot my company was able to create new sales funnels, improve comunication process and undestand how is the best way to interact with your customers. It gives us a lot of insights, not only with new clientes but also with our own inner workflows. Pros Lead management and ticket system are the two most useful features from Hubspot. Cons I would love it to have WhatsApp business integration Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HubSpot CRM It has a free version for small business, and it has Spanish support Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was too expensive and not so easy to work with Review Source SC Shoaib C. Digital analyst Pharmaceuticals Used the software for: 2+ years ### "An extraordinary CRM that has provided an excellent value to our business" December 8, 2022 5.0 We have had an outstanding experience with HubSpot CRM as it has helped us manage all our leads together on different stages based on their activities. A great platform with good features. Pros It is an extraordinary CRM with great user experience, great for lead management and segmentation of leads. It is great for tracking the activities of the leads and everything from customer services, marketing, sales and analytics team to work all in one place which is a bonus. Cons I would only point out that the pricing structure of HubSpot is not the best, it is expensive for a lot of businesses. The customer support is poor, they never got to solve problems via chat or emails unless you call them. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source Todd W. Director of Business Development Telecommunications Used the software for: 1-2 years ### "Comprehensive "hub" connecting many data points" June 21, 2022 4.0 We have automated a lot of our manual processes with HubSpot, including managing customer sign ups, processing deals and integrating with other apps such as electronic signature and text messaging. We are able to scale up effectively with HubSpot CRM. Pros I have never used a CRM solution in the past until we tried HubSpot, and HubSpot offers a lot of potential to us, and we have just scratched the surface. With HubSpot, we can manage customers intelligently, review their previous correspondence, determine their behaviour on our website, update their deals and much more. We have started implementing automation and I can see that we can do a lot more with automation in the future. Cons There were certain features we were wanting (such as managing multiple domains) that were only available through the Enterprise license. We have recently migrated to a global Enterprise CRM with our sister companies and working our way through re-customising our CRM which is at times painful. We are optimistic though about doing far more with our new Enterprise CRM, especially with Lead management and deepening our customer relationships. Review Source Vishnu S. Software programmer Computer Software Used the software for: 2+ years ### "Best marketing software that include awesome features which any use easily" September 2, 2019 5.0 Overall my experience with hubspot crm is very well, here first I used free version then I satisfy first time because at that time many software industries to provide their features to their customers then at that time I trusted hubspot crm . Pros Hubspot CRM is a awesome and easy option that contain all the necessary or aquier basic features for your business. Its most beautiful features is its free versions available for all, it is all basic features which solve your difficulties which are confusing or non perfect to someone. Hubspot crm is a very famous and best software in industries which are leading in software industries at this time. There are many other software version available in market which provides all necessary features but hubspot crm completed our sequence. Here email to other Clint and chat with clints are actually crazy need on time. Cons Paid version could out of experience for large area but I likely to review its because this platform provides all necessary features to all your acquirement or need your company. There are many software available in market but we get in quality in hubspot crm other than best. We can send industrial email for future time. Reason for choosing HubSpot CRM On compared to other software Hubspot CRM is very best for me due to its awesome features which easily access . Review Source jT john T. Account Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great tool to have in your arsenal" May 5, 2023 5.0 Userfriendly, great tool to have, its like if you had your own secretary. Pros I like the fact you can make changes and add filters to the visibility of the contacts and companies. You have the option of building campaigns for your prospects depending on where they are in the journey. Also the way that it links to your Gmail account and it automatically gets all the emails into the Hubspot CRM and track if they opened up the email or not. Cons I think the inbox feature was kind of an issue for us in the beginning and we opted out of using it but I believe now the major bugs have been fixed. Review Source LC Lisa C. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "comprehensive cloud based CRM" April 19, 2021 4.0 Very good tool if setup properly. Pros It was pretty quick to deploy once we scoped our requirement. The workflow automation was quite impressive and helped to improve efficiency. The email campaigns and tracking integrated with workflow automation was also great. You can use this if you are a 1 person company or a 1000 person company. Cons It is expensive once you start adding on modules. Some features weren't intuitive and I had to write my own instructions to follow to replicate until I got used to it. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM Price and function Review Source VR Verified Reviewer Account Executive Real Estate Used the software for: Less than 6 months ### "HubSpot, a Sales Persons Best Friend" November 27, 2023 5.0 A very positive experience with Hubspot. The platform allowed me to stay organized, knowledgeable about my pipeline, and close more sales! Pros HubSpot really helped our team stay organized with our leads, track our pipeline, and predict how we were doing each month. I really liked how we could see our history with each lead to see who needed to be contact, what was said, and where they were at in the sales cycle. Cons I liked everything hubspot had to offer honestly. 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