# Page 21 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 21 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 501-525 of 4453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Web Marketing Market Research Used the software for: 2+ years ### """My review on HubSpot CRM""" February 12, 2023 4.0 Overall, my experience with HubSpot CRM has been very positive. I have found the sales and marketing automation tools, including lead capture, lead nurturing, and lead scoring, to be incredibly valuable in streamlining and optimizing my sales and marketing processes. Pros I am a big fan of the contact management capabilities in HubSpot CRM. The centralized database provides an easy way to keep track of my customer interactions and relationships, making it simple to manage and maintain these interactions. Cons While I generally find HubSpot CRM to be a useful tool for managing my customer relationships, I do have one issue with it. The user interface can be somewhat cluttered and difficult to navigate at times. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: 2+ years ### "Probably the best free cRM on the market" June 28, 2020 4.0 absolutely perfect if goals are price point and only track contact info, and realize will want to manage actual deal flow through some task management tool. Pros Hubspot is absolutely great as a CRM so long as you plan to use another tool for actual deal flow -- if your goal is to track names, contact info, notes, and docs, along with email traffic, Hubspot is perfect. Hubspot also has about the best import and export capability, and the auto-linking to external domain logos is wonderful -- really great job of minimizing contact updates. Cons Like almost every other CRM, Hubspot \*lacks\* the capability to drag and drop tasks to plan your day or week -- so managing deals is next to impossible and salesforce too expensive. Pipedrive has some ability to do so, however, only across stages of the deal and not within the stage; if you don't mind shelling out a few dollars, Pipedrive also has better Trello and other integrations, e.g., looking up a contact in Trello to manage the deals. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM tracks contact info and email traffic; if Hubspot made it possible to easily drag & drop tasks, would be home run at almost any price point Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) we needed to conserve dollars Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Good one to start with" November 10, 2022 4.0 I really enjoy working with it - inside the company and with additional instances with freelancers. Especially, it's great to have a free version to get start with it without any strings attached. I worked with it for around 4 years before switching to a pro version Pros It's super easy to use. I encourage beginners in CRM world to start with this thing - the free version is a good point of start. No brainer regarding how to use it. Amazing Hubspot academy with trainings for the beginners. Nothing much to add - start with the free version Cons In a free version I am missing the reporting. It's kind of expensive in compare to competitors if you want to add a few more features. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM It was free and super easy to start with. I was a beginner, so the tutorials/academy for beginner sales person was great! Review Source Robinson K. Community Manager Gambling & Casinos Used the software for: 2+ years ### "Giving them customers what they really deserve. " November 15, 2023 5.0 Using HubSpot CRM to offer better customer support services to our customers has been so productive for us. We have been able to bring our customers closer to our services by making them easily accessible. Pros I like how easy it is to use HubSpot CRM both for us who are offering support services and for our customers who are reaching out for assistance. It gives us multiple ways of supporting our customers through emails, chatting, virtual meetings. HubSpot CRM reports helps us to understand how customers are receiving our services and recheck on tickets to ensure all of them have been responded to and their issues have been resolved. Cons There are no cons for HubSpot CRM. It is easy to use and all the features are very responsive. Review Source VR Verified Reviewer Digital Marketing Specialist Consumer Electronics Used the software for: 2+ years ### "Love HubSpot" November 13, 2018 5.0 HubSpot is super easy to use and their educational support makes it even better. They not only tell you how to accomplish a task, they also provide the 'why' for the task. It is a tool that I use all day, everyday and the social functionality is some of the best I've ever seen. I love being able to review all of the activity in one pane and even like comments or respond in that same pane. I wish that direct or private messages to our pages were accessible here, but I do get everything else. If you are looking for a marketing tool that includes all of the digital components for your marketing plan, this is it. You won't find a single platform that is as easy to use and incorporates so many of the things we do. Pros HubSpot is super easy to use and it's relatively easy to add users with specific access. This is great if you have review processes like ours. The new email WYSIWYG is much simpler to use now and for that alone, I'd recommend this tool. My team especially likes the calendar view for scheduling Social posts. This, by itself, has allowed my team to plan and schedule social posts up to three months out. We could go further, but choose not to. Cons If you have a lot of brands with corresponding websites and social channels, it is difficult to keep that all separate. HubSpot recently added subdomain functionality that is helping us with that, but it has not been extended yet to include social channels. I also wish we had the ability to tag items with multiple campaigns because occasionally I need to track two things (the brand associated and the event or promotion). Campaigns are one of the ways I use to distinguish between brands, especially with Social posts. Review Source HS Harsh S. Marketing Head Marketing and Advertising Used the software for: 1-2 years ### "Very Useful" May 21, 2024 5.0 Vey helpful in daily operations and lead management Pros Hubspot CRM is loaded with many features Cons Its can be very complex initially is using a CRM for the first time Review Source Rongen R. Digital Manager E-Learning Used the software for: 1-2 years ### "Hubspot CRM is best if you want to scale up your business" July 9, 2023 5.0 Overall experience is great. Hubspot is a standard way of managing a business. Pros Hubspot CRM is very easy to use. Onboarding and training are well understood by staff even without experience with any CRM tools. Integration with other apps like Calendly, 3CX and SMS is great. The knowledgebase and support is superb. Cons Quite expensive for a startup or mid businesses to jump into PRO account level especially if it will include other Hubspot features. Review Source Daniel K. Founder Internet Used the software for: 2+ years ### "Best CRM for small business" March 31, 2022 5.0 With Hubspot my company was able to create new sales funnels, improve comunication process and undestand how is the best way to interact with your customers. It gives us a lot of insights, not only with new clientes but also with our own inner workflows. Pros Lead management and ticket system are the two most useful features from Hubspot. Cons I would love it to have WhatsApp business integration Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing HubSpot CRM It has a free version for small business, and it has Spanish support Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was too expensive and not so easy to work with Review Source SC Shoaib C. Digital analyst Pharmaceuticals Used the software for: 2+ years ### "An extraordinary CRM that has provided an excellent value to our business" December 8, 2022 5.0 We have had an outstanding experience with HubSpot CRM as it has helped us manage all our leads together on different stages based on their activities. A great platform with good features. Pros It is an extraordinary CRM with great user experience, great for lead management and segmentation of leads. It is great for tracking the activities of the leads and everything from customer services, marketing, sales and analytics team to work all in one place which is a bonus. Cons I would only point out that the pricing structure of HubSpot is not the best, it is expensive for a lot of businesses. The customer support is poor, they never got to solve problems via chat or emails unless you call them. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Review Source Todd W. Director of Business Development Telecommunications Used the software for: 1-2 years ### "Comprehensive "hub" connecting many data points" June 21, 2022 4.0 We have automated a lot of our manual processes with HubSpot, including managing customer sign ups, processing deals and integrating with other apps such as electronic signature and text messaging. We are able to scale up effectively with HubSpot CRM. Pros I have never used a CRM solution in the past until we tried HubSpot, and HubSpot offers a lot of potential to us, and we have just scratched the surface. With HubSpot, we can manage customers intelligently, review their previous correspondence, determine their behaviour on our website, update their deals and much more. We have started implementing automation and I can see that we can do a lot more with automation in the future. Cons There were certain features we were wanting (such as managing multiple domains) that were only available through the Enterprise license. We have recently migrated to a global Enterprise CRM with our sister companies and working our way through re-customising our CRM which is at times painful. We are optimistic though about doing far more with our new Enterprise CRM, especially with Lead management and deepening our customer relationships. Review Source Vishnu S. Software programmer Computer Software Used the software for: 2+ years ### "Best marketing software that include awesome features which any use easily" September 2, 2019 5.0 Overall my experience with hubspot crm is very well, here first I used free version then I satisfy first time because at that time many software industries to provide their features to their customers then at that time I trusted hubspot crm . Pros Hubspot CRM is a awesome and easy option that contain all the necessary or aquier basic features for your business. Its most beautiful features is its free versions available for all, it is all basic features which solve your difficulties which are confusing or non perfect to someone. Hubspot crm is a very famous and best software in industries which are leading in software industries at this time. There are many other software version available in market which provides all necessary features but hubspot crm completed our sequence. Here email to other Clint and chat with clints are actually crazy need on time. Cons Paid version could out of experience for large area but I likely to review its because this platform provides all necessary features to all your acquirement or need your company. There are many software available in market but we get in quality in hubspot crm other than best. We can send industrial email for future time. Reason for choosing HubSpot CRM On compared to other software Hubspot CRM is very best for me due to its awesome features which easily access . Review Source jT john T. Account Executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great tool to have in your arsenal" May 5, 2023 5.0 Userfriendly, great tool to have, its like if you had your own secretary. Pros I like the fact you can make changes and add filters to the visibility of the contacts and companies. You have the option of building campaigns for your prospects depending on where they are in the journey. Also the way that it links to your Gmail account and it automatically gets all the emails into the Hubspot CRM and track if they opened up the email or not. Cons I think the inbox feature was kind of an issue for us in the beginning and we opted out of using it but I believe now the major bugs have been fixed. Review Source LC Lisa C. Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "comprehensive cloud based CRM" April 19, 2021 4.0 Very good tool if setup properly. Pros It was pretty quick to deploy once we scoped our requirement. The workflow automation was quite impressive and helped to improve efficiency. The email campaigns and tracking integrated with workflow automation was also great. You can use this if you are a 1 person company or a 1000 person company. Cons It is expensive once you start adding on modules. Some features weren't intuitive and I had to write my own instructions to follow to replicate until I got used to it. Alternatives considered [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM Price and function Review Source VR Verified Reviewer Account Executive Real Estate Used the software for: Less than 6 months ### "HubSpot, a Sales Persons Best Friend" November 27, 2023 5.0 A very positive experience with Hubspot. The platform allowed me to stay organized, knowledgeable about my pipeline, and close more sales! Pros HubSpot really helped our team stay organized with our leads, track our pipeline, and predict how we were doing each month. I really liked how we could see our history with each lead to see who needed to be contact, what was said, and where they were at in the sales cycle. Cons I liked everything hubspot had to offer honestly. Review Source MB Mac B. Sales Channel Coordinator Consumer Goods Used the software for: 2+ years ### "Great CRM but lacks some important features" September 19, 2022 4.0 Great software, plenty of potential integrations and pricing is very reasonable. There are alot of great features, and my account manager pays close attention to the issues I bring up and I have confidence that my recommendations are funneled through to the development team at HubSpot. Pros This software has been integral to our company for managing our wholesale accounts. We have over 5 different programs that are integrated and we rely on it daily. The email customization features are great, however there are a couple of areas that could use improvement. Cons The inability to send out mass emails through direct 1-1 emails is frustrating. We don't want to send out emails all the time through marketing emails as we are not necessarily marketing to our accounts, and we don't want them to have such an easy way to opt out of marketing emails. The inability for the app to associate deals to both the contact and company is frustrating. With plenty of orders coming in daily, it is time consuming to associate a company to all the deals. HubSpot lacks the ability to automatically change the conversion rate of currencies so our reporting may be off at the end of the month based on daily fluctuations in the USD to CAD. I wish it were possible for the reporting to be more customizable to create a pdf of a report for daily automated reporting. You cannot send an easily digestible report to an email address that is not associated with a HubSpot user. Review Source VR Verified Reviewer Founder Staffing and Recruiting Used the software for: 2+ years ### "Hubspot is the best CRM for a startup" October 13, 2023 5.0 Pros I love the ease of integration with other products, The lead to opportunity process is by far the easiest and the import of a contact list and mapping is the best compared to over 50 other crm's i have used in the past. Cons Nothing with the CRM but i did find it got a bit more expensive than other marketing platforms once we got to 100k subscribers. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Spotler CRM](https://www.capterra.com/p/88929/Really-Simple-Systems-CRM/) Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Integration with our Website Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 6-12 months ### "A CRM for marketing and sales" August 13, 2022 4.0 It could have been great if they would allow me to extend the number of contacts up to 10000 as that is what my audience size is but since they were limited so my experience was not very good but apart from contacts everything was much better. Pros The way it manages and captures a visitor's journey which comes in very handy to gauge their interest and move them closer to the top of the funnel and finally conversion. Cons Your billing is calculated against the number of contacts you store in the CRM which kind of limits its capabilities to reach out to more prospects. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Review Source sD servane D. Customer Success Manager Farming Used the software for: 2+ years ### "Indispensable au quotidien pour la communication Sales / service client " December 28, 2023 5.0 Hubspot nous est devenu indispensable Je l'utilise littéralement tous les jours : > quand je veux envoyer un mail aux clients > quand je veux qu'ils remplissent un formulaire > quand je recherche des infos sur une fiche client, quand je veux laisser une note > quand je veux communiquer via @ à d'autres personnes de l'équipe > quand je dois écrire un article de blog > quand je veux gagner du temps avec les blocs de texte > etc.. Pros \> suivi très simple des contacts et entreprise de prospect à client ; indispensable pour la communication (kick off) entre commefcial et service client > on retrouve de manière chronologique toutes les infos (rdv, notes, tâches) pour chaque client > sur chaque fiche, tout ce qui est à remplir est personnalisable et nous permet ensuite de mettre en place des dashboards pour chiffrer et faire le suivi de nos objectifs ! > simplicité aussi dans l'envoi des mails, dans la gestion de la boite de reception, dans la rédaction du blog Cons Je suis utilistarice quotidienne mais je n'utilise pas à fond la totalité des fonctionnalités. certaines me paraissent plus compliqué et moins intuitives que d'autres alors heureusement que quand j'en ai besoin, je me fais aider. Review Source Mike W. Head of Growth Computer Software Used the software for: 2+ years ### "Best CRM for startups" October 19, 2023 5.0 It's the best CRM for a growing start up. Period. They have come a really long way in the past five or so years. There's just not a very compelling reason to switch to salesforce for a really long time for most companies. Pros HubSpot strikes the perfect balance between being useful and relatively easy to use out of the box and being extremely extensible and customizable. CRMs like salesforce are powerful, but require couple, salesforce engineers if not, at least a salesforce administrator full-time. How to spot can be customized and functionality can be greatly expanded through workflows and web hooks.It's also a very powerful marketing automation platform. Similarly, it takes far less work to do what you need to do while still being quite powerful. Cons There are still some areas where an API is not available, and the functionality in HubSpot is not quite good enough. They are developing it at a pretty rapid pace, though. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM It just takes a lot less work to manage and set up. Review Source VR Verified Reviewer Coordenador de vendas Human Resources Used the software for: 2+ years ### "Avaliação Hubspot" August 21, 2023 5.0 Pros Automação nos processos para o setor de pós venda (CS) Cons Para os vendedores da equipe não são tão eficientes, pois acaba duplicando vários cards dentro da plataforma e dificultando o processo de alguns vendedores. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Moskit](https://www.capterra.com/p/208134/Moskit/) Review Source Muthu K. Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot is one of the most user-friendly CRM systems" March 24, 2023 5.0 From my experience using Hubspot, I can say that it's an excellent all-in-one CRM that offers solutions for Marketing, Sales, Service, and customer relations. It eliminates the need for multiple software tools and allows us to streamline our business processes. The platform's seamless integration with top market tools has also proven to be very convenient for us. Furthermore, the user-friendly interface and top-notch chat support make it easy to navigate and get assistance when needed. Overall, I highly recommend Hubspot for any business looking for a comprehensive CRM solution. Pros I have been using Hubspot CRM for over a year now, and I am thoroughly impressed with its functionality and ease of use. Hubspot's user-friendly interface and intuitive features have made managing customer interactions a breeze. The platform's ability to track customer data, automate sales processes, and generate insightful reports have proven to be invaluable assets for our business. Additionally, the ability to integrate with other Hubspot products, such as marketing automation and customer service tools, has enabled us to create a seamless customer experience. Cons To date, my only challenges with the platform have been related to creating email campaigns and their corresponding follow-up sequences. Other than that, I have not experienced any further issues. Review Source VR Verified Reviewer Business Systems Analyst Information Technology and Services Used the software for: 2+ years ### "HubSpot punches above it's weight class, but still has a ways to go to compete with Salesforce" November 21, 2023 4.0 Pros HubSpot is constantly pushing out more features and seems like they are really starting to compete with Salesforce in the mid-market. Cons The third party integrations are conistent with the quality of the integration Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) We used HubSpot for marketing automation Review Source Kimani N. Accountant Accounting Used the software for: 2+ years ### "Perfectly Crafted Strategy for succesful Customers relationship " November 6, 2023 5.0 Customers are usually the central aspect of every business. Thanks to Hubspot CRM for improving our relationship with customers by being able to manage their requests on a timely manner. They are more satisfied courtesy of Hubspot CRM Pros Hubspot CRM is what every business need for departmental and entire enterprise needs. It is pocket friendly and has and easy to use UI and all It's features. I find it very crucial especially in organization of customers data. From contact management that help us collect and use prospects and customer data in a productive way. It is also soo great in insightful analytics and reporting which help in decision making to improve the business. The ticketing system ensures better v customer services by attending to each customers enquiry and request. Lastly it scales with the business needs and allow for integrations with other workspace tools for better customers management Cons Honestly there is literally nothing I hate about Hubspot CRM. It deals with the most important aspect of any business Review Source JD Jonas D. Data and Revenue Ops Consultant Computer Software Used the software for: 2+ years ### "User friendly and comprehensive CRM" December 7, 2023 5.0 Pros HubSpot stands out as a user-friendly and budget-friendly solution that covers the customer journey effectively. With a diverse range of functionalities and integration options, it provides a comprehensive platform without the need for a substantial technical team. HubSpot is an attractive choice for businesses aiming for accessibility, affordability, and a holistic approach to managing the customer lifecycle. Cons While HubSpot may not boast the same level of flexibility as certain competitors, it offers substantial functionality that can be harnessed effectively with some workarounds. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Jane G. Vehicle Engineer Automotive Used the software for: 2+ years ### "HubSpot CRM helps get creative in building customer relationships." October 23, 2023 5.0 HubSpot CRM is valuable product in our organization and plays an important role in helping us interact with our customers in a more mutually beneficial way. With HubSpot CRM, it has become an easy task for us to personalize our support services and ensure that every customer feels appreciated in our organization. Pros HubSpot CRM features are very clear and simple to interact with. We find it very valuable when offering our customers with support services as it allows us to simplify ticketing and live support through live chatting and meetings. It has super interactive dashboards and reports which gives us visibility on every single customer interaction and with this information, we are able to do follow ups in order to ensure every customer case is solved and they are all satisfied. Cons HubSpot CRM has been answering all our calls and has at its best performance when it comes to helping us maintain our customer relationships. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.