# Page 22 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 22 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 526-550 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JW Joseph W. Co-founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect for our startup" February 24, 2022 5.0 Brilliant, the fact that we can start on a free plan and do so much makes us think that hubspot could be a really good long term partner for us. Pros We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users. Cons To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) Reason for choosing HubSpot CRM We really like the interface for hubspot and the fact they have a lot of basic data on clients, like number of employees etc.. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Google sheets is limited and to get it to the level of customization we have with hubspot would be a nightmare. Hubspot is also really user friendly compared to google sheets. Review Source Netanya L. Veterinary Medicine and Surgery Specialist Veterinary Used the software for: 2+ years ### "CRM capabilities that will scale your business to greater heights" September 22, 2023 5.0 I have used it in every capacity as a CRM tool and I can tell you for a fact I have seen positive turn in my productivity and professionalism in handling any rotation anywhere in this country. Pros The user experience is impeccable. It is soo easy to use and the cost of acquisition, implementation and maintenance is affordable even for startups. It's nice features makes it a perfect CRM tool. Where I can track all my rotations and farmers I have attended to. Also Incase of enquiry from Iam able to track each of them and respond to them on a timely manner. Keeping all these rotation data at a central point help us to go back for review on drugs and other veterinary tools that need restocks. HubSpot to us is therefore our ultimate solution since it helped us focus on the most important part of any business - our customers. Cons So far soo good I have not experienced any trouble since the support team is always reachable and they respond to my enquiries with soo much clarity in a way that Iam able to rectify from my end Review Source PS Peter S. Head of Marketing Human Resources Used the software for: 2+ years ### "Früh eingeführt und nicht bereut" January 30, 2024 5.0 Ich arbeite bereits seit vielen Jahren und über mehrere Unternehmen hinweg mit Hubspot und empfehle es auch jungen Unternehmen weiter. Je eher es implementiert ist, desto früher und besser lassen sich Kontakte sammeln und Automatisierungen entwickeln, die Effizienz und Übersicht schaffen. Pros Die Möglichkeit individuelle Einstellungen und Flags zu implementieren, sowie der hohe Grad an Automatisierung. Für den Sales Bereich ist es sehr wertvoll Aufgaben direkt an Deals zu legen und diese mit Happylines und Zuständigkeit zu belegen. Hier wäre eine Integration in den Google Calendar noch sehr hilfreich. Cons Hubspot ist sehr preisintensiv. Dafür ist es auch umfangreich, aber gerade im Marketing Bereich fehlen hier wertvolle Funktionen im Bereich automatisierter Social Media Distribution. Es ist nicht möglich Unternehmen oder Personen zu taggen, wodurch hier weiterhin manuell Beiträge veröffentlicht werden müssen. Im Bereich der Pipeline sind die vielen Ebenen am Anfang verwirrend. Deals und Kontakte müssen auf Personen, Unternehmens und Deal-Ebene gepflegt werden. Review Source VR Verified Reviewer PM Computer Software Used the software for: 2+ years ### "Great Marketing Features and CRM" February 25, 2021 5.0 It's a great tool for marketing and sales. It's nice to have one platform to manage both of these important aspects of our business. Pros It's great that it comes with a free CRM, but much of the value comes from the marketing features. We do all of our blogs, tracking, and websites through Hubspot. It is also nice that it connects with so many tools, so it is easy to keep your software stack streamlined. Cons The only cons we have experienced is that Hubspot does not do a good job keeping their customers up to date when they update their API. We created an integration with them, and we often have to explain to our customers when our integration suddenly doesn't work. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Salesforce was much too expensive for the size company we were at the time. We also wanted a tool that could help us with marketing as we began to grow. Review Source Daniela C. Gerente de Producto Wholesale Used the software for: 6-12 months ### "Cuando usa HubSpot, ningún otro CRM funcionará de mejor manera" December 8, 2022 5.0 Tenemos un marco que nos permite saber a quién contactar, cuándo y porqué. es la principal pieza de programación que tiene nuestra organización y no podíamos pasar un día sin ella. Es realmente bueno, a diferencia del costo, se va a adaptar a todas tus necesidades. Pros HubSpot es un placer de utilizar. El punto de interacción no es difícil de explorar, es rápido y rico en elementos. Cons El costo es extremadamente alto cuando comienza a obtener todas las opciones y elementos del paquete. Los clientes pueden unir positivamente una factura mensual más económica utilizando otros servicios comprometidos. Alternatives considered [SysAid](https://www.capterra.com/p/107225/SysAid/) Reason for choosing HubSpot CRM Por la reputación que brindaba en las páginas de referencias. Review Source RM Rathish M. Sales Manager Marketing and Advertising Used the software for: 1-2 years ### "Easy to use, all in one solution" July 25, 2022 4.0 It makes your sales process , service and all business related process in one system . This product allows you to improve at its best and achieve higher revenue. Pros All features like sales pipeline, database, tracking, workflow, service, customization and lead generation are doing their jobs to achieve remarkable results. This product is very easy to use. Also integration with existing database is simple as there is all kind of file conversations available. Cons Some features in sales pipeline are complex in character, requires simplicity. Need timely updating of features which makes CRM most effective. Review Source VR Verified Reviewer Director of Comms Health, Wellness and Fitness Used the software for: 1-2 years ### "Hubspot kills it: from functionality all the way to wallet" October 3, 2023 5.0 Loved it. They do a great job with implementation and everything after. Pros It's the gold standard basically for everything it touches, including CRM. The integration and tools are amazing. Cons So insanely expensive-- to purchase, implement and keep up with. If you can afford it, it's amazing. Reason for choosing HubSpot CRM again, it was awesome. every imaginable bell and whistle. Review Source MK Marcus K. Business Development Representative Staffing and Recruiting Used the software for: 1-2 years ### "HubSpot single source of truth" June 29, 2022 5.0 Pros There isn't a single feature but multiple like from scratch importing data, managing and formulating potential leads with a set of dynamic properties, creating task/followups, keeping a record of deals, analyzing your reports and much more Cons First and foremost is the android version of HubSpot has limited options available and second I would say complexity for inbound processes. Review Source Gibson W. Research And Development Specialist Internet Used the software for: 2+ years ### "All in one marketing software that enables sales and marketing with effortless hallmarks. " May 6, 2020 5.0 is wonderful creation of marketing technology. It is highly recommended because of its all-in-one features. It recreates the dream of entrepreneurs to be successful and run towards the bigger goals. Hubspot CRM helps grow better by automated logging and updating, if customers deals and sales sales products. It also helps nurture your leads to clients by offering pre-built integrations. It's user-friendliness is one of the greatest advantages. Most of all, it offers free accessibility and notifies you for every action. Pros is one of the best marketing tool. It offers everything you need for sales and marketing in a single system. Its helps you directing your data and cooperating with colleagues by constituting emails. Recent conversations and activities can also be pursued. It gives many options to create tasks with its reminder. Hubspot brings everything together in single shared view under one roof and is easily connected to other tools. It has this enthralling feature to assemble and make a journal of sales calls, emails, schedule tasks and even assign tasks further. It is undoubtedly frightening contender with its bullet proof features. Moreover there is also a collection of emails template motifs and you can either create your own. Cons Despite being a wonderful sales and marketing product, this tool does not support multi-account switching. has also limited functionality. It helps to acquire all imprints, archives and third party integrations. Review Source Rich C. VP of Marketing Construction Used the software for: 2+ years ### "Excellent Starter CRM With the Potential to Grow with You" December 25, 2023 5.0 Pros HubSpot ranks up there as one of my favorite CRM and marketing platforms on the planet. Not only does it sport an intuitive interface, it also has a great academy. Cons The price jumps significantly from the starter to the professional version. The organizations I serve would appreciate some flexibility in the middle of those price ranges. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) The pipelines and structure in the Org for Salesforce Sales Cloud did not match the business requirements for the construction company because the agency built it for commercial real estate. Review Source MJ Micah J. Owner Retail Used the software for: 1-2 years ### "Very good general CRM" September 6, 2023 5.0 Overall HubSpot is a good CRM to use when just starting out as you can use the free version to get started and then pay as different needs arise. Pros I like that I could start with a free version and then can build with add one as I grow and have bigger needs. Cons It takes a bit to learn as it’s not as smooth and simple as a couple others I’ve tried before. Switched from [Teamzy](https://www.capterra.com/p/197005/Teamzy/) I did not want to keep paying a monthly fee when I can get the same features for free. Review Source VR Verified Reviewer Director Marketing Information Technology and Services Used the software for: 2+ years ### "Great for quick wins, simple flow. Limited customization, limited reporting." October 7, 2023 4.0 For simple contact, lead, sales motions Hubspot is the solution for quick wins based on templates and integrations that work. Minimal Zapier required. Pros The platform is easy to use, almost intuitive. The tradeoff is custom Marketo like actions and detailed reporting. Cons Cannot do custom Marketo like actions for more than MVP flows and data cleaning. Very limited reporting options beyond built in templates. A/B testing is limited to testing from a variant that is built from control as base (email and landing page) Alternatives considered [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reason for choosing HubSpot CRM Simplicity of HubSpot vs Marketo which requires dedicated Marketing ops person Review Source Arika N. Manager Financial Services Used the software for: 2+ years ### "HubSpot is the best lead management tool" September 16, 2022 5.0 HubSpot is a very efficient tool to manage leads. It helps you store and prospect the same in a process driven way. With the help of HubSpot automation you can send templatized yet personalized emails to your prospects. Pros \- Helps you store contacts of thousands of leads - Templatize emails can be stored and used for future - You can send sequence of emails to prospect leads - Helps you funnel lead for multiple stages Cons \- It is an expensive platform - If you are sending emails to hundreds of people on a daily basis then Gmail my detect this activity from HubSpot and will block the email Review Source HS Hazel S. Self Employed Information Technology and Services Used the software for: 1-2 years ### "Hubspot Marketing Hub Review" April 2, 2022 4.0 is a highly integrated inbound advertising and marketing tool. It has plenty of features needed to put an inbound strategy into effect. Moreover it is a completely dynamic application that is continuously brought up to speed and up to date, while incorporating new features. Pros Very comprehensive modules that are smooth in application and don't require much high-level technical knowledge to master. The automation functions let you to pick out desired initiatives and nurture them effectively in order for your marketing team to be able to direct their efforts towards more significant tasks, and manage their time better. It is user-friendly, great for monitoring progress and for social media post creation, provides useful e-mail templates as well as customer support. Cons The Starter package has limited features, and the pricing in order to upgrade to Marketing Hub Pro is pretty substantial, creating a pricing gap that may be an issue for smaller start-ups. There is room for improvement as it lacks a more customized feel, with regards to certain functions such as embedded calendars in emails in order to make bookings simpler or, permitting clients to fill out information for Hubspot without hassle from an email. Reason for choosing HubSpot CRM Assigning statuses and sorting with the aid of using latest trends in customer technology adoption has proved to be very useful for our team! It allows us to identify what requires escalation, training/ awareness and improvement. Review Source Saksham G. Paid Social and Google Ads Specialist Marketing and Advertising Used the software for: 1-2 years ### "HubSpot CRM Review" March 17, 2022 5.0 HubSpot is our top pick CRM. It's comprehensive plans and flexible pricing outshines most paid CRMs in the market. Our overall experience using is amazing. Pros is an all-in-one business solution with hubs for marketing, customer service, and sales. HubSpot provides comprehensive free plans, flexible pricing, and amazing customer support. HubSpot CRM's functionality is also good. Cons lacks industry specific columns or trackers. Also, there are limited template available to help you get started with the automation. Review Source NS Noor S. Marketing Associate Financial Services Used the software for: 6-12 months ### "HubSpot CRM for service-based sales" July 10, 2023 3.0 We are streamlining our sales and marketing pipelines with and enjoy seeing everything in one place. Pros It's great having everything centrally accessible, whether that's contact management, pipeline management, or tasks for sales consultants. You can really work on the whole process and optimise it across for what works for you. Cons The analysis and reporting section is confusing and could be improved upon. There are a lot of questions we still have about our data and it is not the easiest to unearth it, since there are a lot of layers of complications. Review Source KA Kyleigh A. Director, Marketing Operations Computer Software Used the software for: 2+ years ### "Easy to use, scalable" May 2, 2023 5.0 The overall experience has been positive. It's really convenient to have all teams - marketing, sales, service, and customer success - all working in one place. Pros Most features are straightforward, and there's a lot of repetition of features throughout the product so once you know how to do something in one context it easily translates across the different hubs. Cons I dislike that a lot of the key data management automations are kept price-locked in higher tiers of the Operations hub, which is a separate product. If the CRM is anywhere over 10,000 contacts and your marketing team needs to do basic things like standardize phone number formats, capitalize and reformat first names for email personalization, etc,. you're stuck doing it manually unless you pay for the Ops features. Review Source DC Dona C. Virtual Assistant Management Consulting Used the software for: Less than 6 months ### "Better than others I tried" April 2, 2020 3.0 It has provided a central place to enter my contacts. It has helped me somewhat track activities, IF I remember to mark them correctly. Pros I use the free version. It probably has the most ability of any of the free versions I tried, if you can figure it out. It's easy to load new contacts, fairly easy to upload contacts from a spreadsheet and great for easily loading business cards to your contacts. Cons \_It is not intuitive to use. You have to hunt and find "how-tos" for most tasks. \_I tried using the marketing mail feature and due to some triggers they have set up am now permanently locked out from ever using that function again; because their system estimated that legitimate emails I had on my list were not valid or would bounce back. Frustrating to put it mildly. \_I am sure there is more I could use this software for but the costs are too high for me to buy and I won't spend that kind of money only to find out it really doesn't work for the purposes I need it for. \_I have not found a way to categorize that will put the potential clients I need to continue to engage with on top of my list. The options offered don't cut it for my business. There may be a way but like I said, you have to hunt around to find how to do most of the options, which I don't have time to do. \_It does NOT auto-save! I have had to re-do entries, notes, etc. more than I care to think about. Otherwise, you snooze - you lose! \_All the instructions I have found so far are videos. I prefer step-by-step instructions so I don't have to search each time I need to do something I don't do every day. If they have them, they are located somewhere that is not clear or intuitive and I haven't found them yet. \_In some areas it is very forgiving, with options to change what you entered, while in others, not so much. \_You have to remember to check the box for auto-posting a follow-up, rather than auto checking. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing HubSpot CRM Even though HubSpot was cumbersome I determined less cumbersome than the others I looked at. I can't remember all the ones I looked at but many were not clear how they worked. Although once I downloaded HubSpot I found it was not as intuitive as it had appeared and I had hoped. Review Source RN Robert N. SDR Manager Computer Software Used the software for: 2+ years ### "hubspot review after 2 years" October 10, 2023 5.0 Pros I like the simplicity of hubspot. going from an enterprise level org using SF to a startup with hubspot just makes so much sense. it allows you to truly tailor the crm to your business. Cons there have been times where i feel like hubspot could do a bit more. We do all of our dialing through hubspot and because it isn't a dialing software first, there are features i wish i could see like listening in to live calls for training purposes. So then we have to pay for an additional software when the initial goal was to consolidate everything into hubspot. Review Source Jake L. Global Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "The Premium Option" March 28, 2024 5.0 Really good- as a marketing manager at an SME it really provides a wide range of options for launching marketing campaigns and having it centred around the CRM system you use (allowing close integration with the sales team) Pros I haven't found anything that other CRM's have that Hubspot doesn't do or have an integration for (though this could be limited by my knowledge/ambitions) Cons The cost- there isn't much else to dissuade you from using it but it is priced at a premium (perhaps you get what you pay for) Review Source VR Verified Reviewer Sales & Business Development Information Technology and Services Used the software for: 2+ years ### "Universal service 360 ​​for inbound & outbound marketing" March 31, 2022 4.0 HubSpot is a great starting point for SMBs, and its free package provides an intuitive and easy introduction to CRM. Pros \- Free and unlimited - Convenient interface: Of all the modern CRM systems, Hubspot offers one of the most user-friendly interfaces for the end user. - Tracking customer activity - Website chat: Previously, this was only available to users of paid versions. Now - everyone. - Email integration: You can send emails directly from Hubspot. And many other features that I like in this CRM. combines ease of use with a range of user-friendly features. Even if you decide you only want to use the free version, you will still get a great experience. Cons What I like least about : - Lack of extensibility: Unlike the Professional, Enterprise editions of Salesforce, you cannot create custom objects in Hubspot (for example, if you want to see "Project" as a separate system object). - No integration with Telegram Review Source Diego C. Real estate agent Real Estate Used the software for: 1-2 years ### "Real Estate and CRM" December 10, 2023 5.0 It is a complete CRM, its cost is not so high. It helps us to manage our network of contacts. Pros Managing a network of contacts in the Real State is more than important, the basic paid version is not expensive and fulfills this feature. Even the free version can manage up to 1000 contacts. Cons An initial disadvantage is the somewhat steep learning curve, which can be corrected as use increases. In the medium term it becomes an advantage, since it allows you to take advantage of all its functionalities. Review Source VR Verified Reviewer Associate manager Computer Software Used the software for: 2+ years ### "An easy to use, code free email automation tool" August 25, 2023 5.0 Pros \- Easy to use UI- Short learning curve- Good documentation Cons Not much. It's hard not to like anything about this tool Reason for choosing HubSpot CRM Good UI Switched from [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Market was not user friendly Review Source AA Ahmad A. Project Engineer Construction Used the software for: 2+ years ### "Adaptable, practical, and low-cost CRM" February 18, 2022 5.0 I highly recommend , which is a low-cost platform that provides a wide range of services across all project disciplines and keeps all team members up to date on all occurrences, allowing them to make the best judgments possible at the right moment. Pros I enjoy how detailed and versatile the interface is, and how easy I can build reports and share information with colleagues. I also like that it maintains records on the cloud, so we can access them whenever we need to and export them to other applications. Thanks to HubSpot CRM, we were able to get maximum benefits by integrating processes in one software that helps us get all the information structured and up-to-date. His findings also helped us develop feasible plans and initiatives to attain our future goals. Cons There is no room to discuss negative issues or complexities because it only requires a few basic workouts to get you used to it and then you will be able to do your responsibilities with ease after you have mastered it. Review Source GD Guillaume D. CCO Retail Used the software for: 1-2 years ### "CRM Tout-en-un très performant" December 20, 2023 5.0 Hubspot est un CRM qui propose plusieurs Hub : Sales - Marketing - Service Client - Opération - CMS. Selon les besoins et son budget il est possible de prendre les hubs dont on a besoin sachant que chacun de ces Hubs offres des fonctionnalités natives gratuites. Le tout confère un ensemble d'outils exhaustif et efficace. Même si la customisation est parfois limitée, et si on peut rester coincé sur certains use-case, l'outil offre un champs d'action assez incroyable tout en restant vraiment facile d'accès. De plus chaque semaine de nouvelles fonctionnalités / amélioration viennent enrichir et compléter certaines fonctionnalités. La partie Marketing et l'utilisation des workflow est vraiment puissante et sa prise en main incroyablement intuitive, une vraie réussite. Le CRM est lui très efficace, intuitif et sans Bug. je ne regrette vraiment pas mon choix à ce jour Pros \- Facile à prendre en main - Déploiement rapide - Outil Tout en un (sales marketing service client etc) - CRM en constante évolution - De nombreux connecteurs existants Cons \- Customisation parfois limitée - Même s'il offre beaucoup de possibilité, il n'est pas aussi "complet" qu'une SalesForce Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.