# Page 23 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 23 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 23 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 551-575 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diego C. Real estate agent Real Estate Used the software for: 1-2 years ### "Real Estate and CRM" December 10, 2023 5.0 It is a complete CRM, its cost is not so high. It helps us to manage our network of contacts. Pros Managing a network of contacts in the Real State is more than important, the basic paid version is not expensive and fulfills this feature. Even the free version can manage up to 1000 contacts. Cons An initial disadvantage is the somewhat steep learning curve, which can be corrected as use increases. In the medium term it becomes an advantage, since it allows you to take advantage of all its functionalities. Review Source VR Verified Reviewer Associate manager Computer Software Used the software for: 2+ years ### "An easy to use, code free email automation tool" August 25, 2023 5.0 Pros \- Easy to use UI- Short learning curve- Good documentation Cons Not much. It's hard not to like anything about this tool Reason for choosing HubSpot CRM Good UI Switched from [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Market was not user friendly Review Source AA Ahmad A. Project Engineer Construction Used the software for: 2+ years ### "Adaptable, practical, and low-cost CRM" February 18, 2022 5.0 I highly recommend HubSpot CRM, which is a low-cost platform that provides a wide range of services across all project disciplines and keeps all team members up to date on all occurrences, allowing them to make the best judgments possible at the right moment. Pros I enjoy how detailed and versatile the HubSpot CRM interface is, and how easy I can build reports and share information with colleagues. I also like that it maintains records on the cloud, so we can access them whenever we need to and export them to other applications. Thanks to HubSpot CRM, we were able to get maximum benefits by integrating processes in one software that helps us get all the information structured and up-to-date. His findings also helped us develop feasible plans and initiatives to attain our future goals. Cons There is no room to discuss negative issues or complexities because it only requires a few basic workouts to get you used to it and then you will be able to do your responsibilities with ease after you have mastered it. Review Source GD Guillaume D. CCO Retail Used the software for: 1-2 years ### "CRM Tout-en-un très performant" December 20, 2023 5.0 Hubspot est un CRM qui propose plusieurs Hub : Sales - Marketing - Service Client - Opération - CMS. Selon les besoins et son budget il est possible de prendre les hubs dont on a besoin sachant que chacun de ces Hubs offres des fonctionnalités natives gratuites. Le tout confère un ensemble d'outils exhaustif et efficace. Même si la customisation est parfois limitée, et si on peut rester coincé sur certains use-case, l'outil offre un champs d'action assez incroyable tout en restant vraiment facile d'accès. De plus chaque semaine de nouvelles fonctionnalités / amélioration viennent enrichir et compléter certaines fonctionnalités. La partie Marketing et l'utilisation des workflow est vraiment puissante et sa prise en main incroyablement intuitive, une vraie réussite. Le CRM est lui très efficace, intuitif et sans Bug. je ne regrette vraiment pas mon choix à ce jour Pros \- Facile à prendre en main - Déploiement rapide - Outil Tout en un (sales marketing service client etc) - CRM en constante évolution - De nombreux connecteurs existants Cons \- Customisation parfois limitée - Même s'il offre beaucoup de possibilité, il n'est pas aussi "complet" qu'une SalesForce Review Source BF Brent F. Owner / Creative Director Design Used the software for: 2+ years ### "A FREE CRM That's Worth Trying Out. — And It Works Great on Mac Too!" September 21, 2023 5.0 Hubsot CRM works well, and I can always count on it. It's solid and unbelievably, it's still 100% FREE after all these years. Pros Free and very easy to use, the Hubspot CRM has been my go-to CRM for years. I've tried others, but they got glitchy after a while, and one even deleted my account (without warning) because I hadn't signed up recently enough. Cons This app does a LOT, and I must admit, I've probably just scratched the surface of what I could do with it. Maybe one day, I'll have the time to dig deeper. Sometimes it can get complicated if you venture off your regular workflow with it. Review Source Kyle M. Account-Based Marketing Manager Financial Services Used the software for: 1-2 years ### "The One CRM That Can Actually Do It All" May 20, 2022 5.0 Overall, my experience with Hubspot has been very positive, if not overwhelming. Hubspot serves a variety of different teams with a variety of different tools, making it our organization's pure one-stop-shop for almost every organizational need. Pros As a daily Hubspot user for over a year, I've still barely scratched the surface of the plethora of features that live within this CRM. It is not an exaggeration to say that Hubspot has completely mastered the platforms' customization and integration capabilities. From contact / lead management, marketing automation, sales enablement, reporting & analytics, and everything in-between...Hubspot is truly the gold standard CRM. Cons Is it possible for a CRM platform to have too many features? If so, Hubspot CRM tows that line closely. While Hubspot can integrate with pretty much any other platform and accomplish pretty much everything you could ever need it to do, the customizability can be an obstacle for new users. Review Source Elvis P. INGENIERO EN ADMINISTRACION DE EMPRESAS Insurance Used the software for: 6-12 months ### "Reseña HubsPot 1" March 15, 2024 5.0 Es una buena experiencia porque me permite llevar un control integral de mi trabajo con los clientes o los negocios que se perdieron. Pros Es super eficiente para poder llevar registro de los contactos y negocios creados en i trabajo. Cons Tiene algunas opciones que son poco intuitivas para configurar. Review Source SG Stanley G. Museum Conservator Museums and Institutions Used the software for: 2+ years ### "Hubspot CRM is the tool for achieving healthy relationship with customers. " October 19, 2023 5.0 Giving focus and attention to our customers and their needs has been our motto and we are pleased to have HubSpot CRM helping us actualize this. We are able to ensure that we offer our customers with the most satisfying support services and this has allowed us to have a strong and healthy relationship with them. Pros A productive aspect we have seen when using HubSpot CRM is allowing us to reach our customers easily through multiple ways like instant chatting and messaging as well as meeting with them on virtual rooms. It helps us to enforce our customer engagements which has seen us build a very strong and beneficial relationship with the customers. It has been easy to use and we get excellent support from both the support team and the online documentation articles available on their portal. Cons HubSpot CRM has been a productive solution to our customer engagement needs and has been dedicated to offer us the most successful experience. Review Source Jon (Marc) A. Founder & CEO, Google Adwords Expert & Google Ad Grants Specialist, Needing Help Managing Your Ads? Internet Used the software for: 6-12 months ### "HubSpot CRM - Love It" December 12, 2019 5.0 Must-Try - A Complete No Brainer Just took the time to do a little research on the Free CRM on places Like YouTube and was pleasantly surprised at all that so many people were saying about it all So signed up on the free entry-level programme, that has all that I need, messed about with for a bit and took the time to see what is possible to implement and execute using it and fell in love with all that the the FREE CRM solution had to offer. Pros \> It is free and offers unlimited users WOW > The Training That Is Provided With The Free CRM Solution - Great Quality Of > The Number Of Things That CRM is Able to Offer within the Free Solution > The Best Free Quality CRM Software Solution Out There Hands Down Cons I really can not say anything negative about this Free CRM at all. It has been for me a complete game-changer If they could do something a little better it could be to have a more user-friendly getting started area for the training videos Alternatives considered [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing HubSpot CRM I choose to use HubSpot CRM as it is a better all-round working solution for me and what for what I need and it is for free. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Managing Clients and Prospects is a lot more intuitive for me using HubSpot CRM, it just works. It is just a better overall solution all round for me and I can add unlimited additional staff completely free of charge Review Source Jonathan C. Marketing Analyst Information Technology and Services Used the software for: 2+ years ### "Our main tool in the Marketing department" July 19, 2019 4.0 In my company, HubSpot is our main tool in the Marketing department. We use it specially for marketing automation actions. It allows us to make calls, send emails and complete landing pages and forms, so we can keep track of the performance of our marketing campaigns. Pros Hubspot analytics are exceptional. It allows you to get a clear overview of how the website or blog is performing, by keeping visually tracks of how close you are to hitting the goals, while constantly providing tips to reach them. Besides, all relative metrics for marketer can be tracked on HubSpot, such as web, email, social media, page performance, SEO and AB Testing metrics. The customer support is amazing, always being so responsive and helpful. I have to say it’s one of the best support teams I have ever contacted. Also, we’re so excited that Hubspot announced at this year's inbound that multi-currency capabilities would be supported, something we were desperately waiting for as this was essential to our deal tracking. Cons Hubspot needs to be maintained very closely. We once had an issue where information got messy and people received emails that they were not supposed to. We had to apologize and fix this. It was due to a personal mistake, but I know it could happen again if it’s not maintained properly. Also, integrate Hubspot with other tools is not always easy, as the process is long and confusing. Review Source RP Rachel P. Sr. Sales Coordinator Information Technology and Services Used the software for: 2+ years ### "Brilliant tool for Inside Sales Reps for tight budgets & high performance goals! " October 20, 2020 5.0 I would recommend to any organization looking to improve & merge Sales & Marketing Departments & processes. By continuously looking at YouTube & Googling best practices to manipulate HubSpot CRM to improve things, my leadership team & I are continuously improving processes & protocols to improve the customer experience! Pros Ability to merge Sales & Marketing Teams in a smaller company. My manager is the Sales & Marketing Director, where both the Marketing & Sales team report to her. HubSpot CRM allows me to properly manage my tasks, calls, emails. Everything can be tracked through Outlook 365 & Kixie PowerDialer & vonage Business Phone. I am so comfortable in HubSpot now that I able to improve the Sales & Marketing processes on the fly. I would recommend to any organization looking to improve & merge Sales & Marketing Departments & processes. Cons I learn something new about the software every day. If I did not YouTube best practices, I would not necessarily know them. Targets & goals are so high that I had to learn on the fly how to continuously improve our Sales & Marketing Processes. I know that may not be a HubSpot company issue, but my experience & frustration derived from HubSpot CRM. Review Source TB Taylor B. Independent Managing Technician Environmental Services Used the software for: 1-2 years ### "Everything you could need -unless you need mobility." March 18, 2020 5.0 Overall, I'd have to say my experience has been quite amazing. Their desktop/website side is strong and speaks for itself, but they need to work on mobility (and I know I've trashed-talked their mobile app a bit, but it does track some things, like phone calls and emails and such, which maybe that's all you need to do.. it'll do a great job there), we're in 2020 now and ain't nobody wants to be carrying around these massive laptops anymore. Pros There's tons & tons of features to love about Hubspot. The power of the platform, even the free version of it, is undeniable. Tracking customers, managing issues, following up with loose-ends.. it's all handled seemlessly here and it's so smooth you won't even notice the undoubtedly massive amount of effort that's been put into it. - Hands-down best feature? The issue Ticketing system. Cons As i mentioned in the title of my review here, mobility. The biggest issue i've had with Hubspot is the fact that i can't really use it outside the office, unless i pull my desktop and set it up in the back seat of my car.. because that's how bad their mobile app is right now. That being said, they have a long-running feature-request board that gets tons of comments asking them when they'll update their app to bring more amazing features to mobile, but that hasn't had a reply from them in almost a year now. - The main feature their app needs? The mobile Ticketing system. Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing HubSpot CRM I was using like the contacts and calendar in 365, and I think we can all agree they're just not made for tracking hundreds of customers.. once you pass a certain point, you need a legit CRM solution, and Hubspot is the first one i came across, and i loved it, untill it tried to take it with me in the field. Review Source VR Verified Reviewer Senior Content Writer Information Technology and Services Used the software for: 6-12 months ### "Easy to Use CRM for Managing Contacts and Sales" February 16, 2022 5.0 My overall experience with HubSpot CRM was amazing. I was able to manage leads, customer data, and stay updated on the upcoming campaigns with ease. It is more user-friendly than other CRM available in the market. It has a wide range of features and functionality that suits every business needs right from small to enterprise. The easily customizable templates are one of the best things on HubSpot CRM. I used it for my email campaigns and it actually worked on my audience. Even, reporting was also easy. Pros I like HubSpot CRM because of its easy-to-use interface and simplicity. All the lead management features were easy to find for me. With segmentation options, I was able to segment my ideal customer profile and run email campaigns. I also used its Live chat integration option on our business website and it worked amazingly. Overall, managing leads and customer data was easy for the entire sales team. Cons While using HubSpot CRM with third-party integration calling provider, I faced some difficulties. Review Source Ana Paula E. Environmental Consultant Environmental Services Used the software for: 6-12 months ### "The free and complete CRM software" October 28, 2023 5.0 The fluidity and interconnectedness of the functions helps a lot in the different tasks presented, there is always something new you can learn to do with that software. Pros If you have more HubSpot products, it integrates seamlessly. However, the main thing is its customer management which is one of the best in the industry and other marketing related points. Cons Its tenacity to customization is a present disadvantage, if compared to other CRM software it is at a disadvantage. In addition to exploit 100% of its functionalities, it can generate cost overruns. Review Source HM Hanane M. Freelance Marketing and Advertising Used the software for: 6-12 months ### "Effective application" January 29, 2024 4.0 A very wonderful experience and still like you Pros The application is easy to use and provides a range of great marketing services and features to increase productivity Cons I didn't find any cons in that it's a good application Switched from [Insightly](https://www.capterra.com/p/130671/Insightly/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) An application that helps in remote project management Review Source DS Deanna S. Director Retail Used the software for: 2+ years ### "HubSpot is Great - But...I find the Software 'Clunky'" July 6, 2022 3.0 Hubspot's service is great - they look after you very well. Pros I love that it is easy to find information and search for what you need on Hubspot. Also the integration with other programs and softwares is very handy and works seamlessly. Cons I found this software a little 'old fashioned' in the design and just in general a little clunky. Little things, like the email integration randomly dropping out so you'd miss a bunch really annoyed me. It's fixable, but by then you've missed communications and whatnot. I have since switched to using a newer, faster, more adaptable and all-inclusive software (which I LOVE!) but Hubspot isn't without it's good points! Review Source SA Simon A. Growth Marketing Manager Retail Used the software for: 2+ years ### "HubSpot from a Growth Marketer's perspective " September 11, 2023 5.0 My go to CRM, Marketing Automation, and sales platform. Pros HubSpot is the easiest to use CRM platform on the market. It also is priced competitively, not too expensive, not too cheap. HubSpot has great 24/7 support if you pay for it. HubSpot is not overly complexed and most businesses would be better off running their sales, marketing, and customer success out of the platform. Cons Sometimes new support team members at HubSpot don't know the answers to complex support problems. Reason for choosing HubSpot CRM We use both SFDC and HubSpot. I'd recommend only integrating SFDC and HubSpot if you're past $50m ARR, able to configure a massively technical integration, and have a use case for why you'd need SFDC. Review Source VR Verified Reviewer Director Of Strategic Partnerships & Key Accounts Business Supplies and Equipment Used the software for: 2+ years ### "You need to look at some other software, not Hubspot" October 22, 2018 3.0 We manage to use it day by day. But it's clear that Hubspot CRM isn't built for a fast moving, largely phone sales oriented company like ours. It's perhaps better for something with a long sales cycle. For a sales rep who has 15 prospects he's working, not 200. Pros I tried to like how well it worked with our hubspot automation software. Cons That nothing in Hubspot CRM was setup for the use of sales people. First off, the permission settings are a joke. Either people have access to everything, or nothing. And even if they have access to nothing, they can still SEE everything, just not edit it. Second, Tasks. A pretty standard tool of the sales rep is the tasks piece of software. Tasks in Hubspot don't really have anything to do with the sales rep. Except, that a sales rep can't call the task, unless he owns the contact. Seems simple right? But when you fire a sales rep, you can't move their contacts and tasks together. So the only way to ensure you do this correctly is one at a time. My company gets a few hundred leads a day, so this is extremely unpleasant. Third is support. Often I call to ask how to do something, say to switch 1000 contacts and tasks over to a new sales rep. Or something simple. I'm initially told that it's easy, then put on hold. Then told it's not possible. As if nobody at Hubspot has ever actually used Hubspot. Review Source JH Javier H. Digital Consultant Marketing and Advertising Used the software for: 2+ years ### "I hate HubSpot so much, it made me loose a lot of money!!!" May 10, 2019 1.0 The worst experience with a piece of software in my life. I have lost thousands because of HubSpot. Avoid with all your means! Pros I really wanted to be fair and find something that I like about HubSpot but, to be honest, when I tried to do so, I was unable. It has so many bugs, its control panel UX is so bad, the learning curve is so big and it lacks so many features, that this is the first review I make in Capterra where I cannot find anything I like of a piece of software. Cons Oh, god. I have TONS of things that not only I dislike, but HATE of HubSpot. 1) The learning curve is ridiculously big, as a result of a very badly designed UX and the constant bugs when using it. 2) You will need hours, days, weeks and sometimes months of hard work to design by yourself a decent landing page that will still lack many functionalities and look not so good. Their visual editor is really really bad, and coding in HubL is frustrating. And if you look for predesigned templates, most of them are terribly badly designed. It has issues every now and then, and you will lose contacts, automations will not work... a disaster. Their support chat works sometimes, sometimes not, just when they decide to make it available! Very careful with the Advanced Code Snippet box in your landing pages settings, don't place your tracking codes there: sometimes this doesn't work and you will lose retargeting opportunities. Also, email templates are terrible. Oh! And this one is the worst: if you tag your ads' URLs with UTM tags, HubSpot receives these tags but will not show you this info for all interactions, only for the interaction preceding the creation of the contact. TERRIBLE!!! I think this has to be the worst CRM ever in history!!! Review Source VR Verified Reviewer Owner Photography Used the software for: 2+ years ### "A flexible CRM that scales well for growing businesses" April 4, 2024 4.0 Pros Hubspot is easy to setup as an individual starting out with their first entry into a CRM. The KB guides are helpful and the support team is very helpful when I get stuck. Since Hubspot integration is supported in a lot of other apps, it's easy to connect it to my website and other services I use. I'm able to generate lists of contacts and leads to send marketing comms to. Cons Hubspot's compartmentalization of features means the product gets expensive fast. The way their object lists are setup make challenging to filter across different objects when creating advanced workflows. It takes a lot of mental gymnastics to build a workflow that does what I need it to do. Review Source Camille B. Head of Sales & Marketing E-Learning Used the software for: 1-2 years ### "A great CRM-Tool - the best i've used thus far." February 12, 2022 5.0 Just great - love the product - love the support - love the hubspot academy - just a great CRM and company. Pros Then great thing about hubspot is that it is not a sales focused nor a marketing focused CRM. It incorporates the best of both worlds and is highly recommended by me for any B2B SaaS company. Cons The price. In order to get full access to all features you need at least the professional plan which is not cheap. But what you are getting for the money is crazy valuable so one could argue that the price is actually pretty good. But as a start-up company it is a huge investment. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Ease of use and value for money. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Because Hubspot offers an all-in one approach and is just the better overall product. Review Source GK Gerhard K. Selfemployed Manager Marketing and Advertising Used the software for: 6-12 months ### "Super easy to use" June 23, 2021 5.0 Pro:Marketing, sales, customer service - these are the three main pillars of HubSpot. The live chat tool in the service area is not only easy to set up and manage, it also offers chat bot features that help you improve the customer experience on your website. The paid version of HubSpot also adds more options to the live chat tool, allowing you to customize it to meet your needs. Now for the negative: Since HubSpot CRM is still relatively new compared to other major CRM vendors, not all functions and features are fully developed yet. However, there is good news here as well: HubSpot regularly launches updates and strives to constantly develop its platform. Pros Start using free, and scale up as you grow, that is relaxed HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster. By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record. Cons It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures. Switched from [SimplyCast](https://www.capterra.com/p/111290/SimplyCast/) For smaller companies and those that are still growing, the features HubSpot offers are easily sufficient and usually exceed them. Larger companies may have concerns here. But with the founding of Sales Hub Enterprise, HubSpot is making it clear that they also have medium-sized companies in mind and also have their sales requirements in mind. My companie is a small one !! Review Source OA Obada A. Civil Site Engineer Construction Used the software for: 2+ years ### " fully adjustable CRM system with a plethora of features." March 3, 2022 5.0 We utilize HubSpot CRM to create statements, message layouts, emails, statements and ideas, as well as to communicate with executive management. Pros Getting started with HubSpot CRM is simple, and the tools are really useful. HubSpot CRM is a fully adjustable customer relationship management system with a plethora of features to pick from. It is a simple to use and reasonably priced customer relationship management solution that is appropriately connected with my Google calendar and email. Information can flow in a variety of directions depending on my need. This site also serves as a link to our internal partner portal. Saving and filtering reports to fulfill specific requirements is possible. Cons Of course, the advantages and gains achieved by using HubSpot CRM outweigh any negatives that you may encounter during use, which are limited to the need for more tabs and also to improve the capabilities of searches in order to obtain better results. Review Source VR Verified Reviewer Operations Manager Marketing and Advertising Used the software for: 2+ years ### "Great - the free version has a few limitations but is good for startups" February 4, 2020 4.0 We use Hubspot to track multiple stakeholder relationships across multiple teams within our business. It works very very well to do this; the plug in for Outlook is okay at recording conversations, and as long as you update the data, it's a powerful tool. Pros Hubspot is pretty intuitive to use and set up, and reasonably customisable. We use the free version for now, but are considering paying to add functionality. It's great at tracking relationships and deals across teams. Cons The lack of built in reporting - I get that they want to monetise the product, but it feels a little sneaky to hold back all reporting until you pay for the add ons. Also, if you've filtered the view to find a specific data set, and then hit 'back', you have to re-apply filters, which can get old. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Marketo Sales Connect](https://www.capterra.com/p/227165/Marketo-Sales-Connect/) Reason for choosing HubSpot CRM We liked the lean model, the friendly and intuitive set up, and the 'easing in' via the free product. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Marketo Sales Connect](https://www.capterra.com/p/227165/Marketo-Sales-Connect/) Salesforce was too bulky and expensive for our small, agile business. Review Source VR Verified Reviewer Secretary Education Management Used the software for: 6-12 months ### "HobSpot CRM " June 14, 2022 5.0 HubSpot CRM is amazing software that allows me to work better with clients in my small business. Pros This software is very popular CRM software so if I have any issues I can easily find people to help me solve that issues. Also, the free plan was great when I start my small business and it releases me from extra costs until I became able to have the paid plan. I can easily export and import files, I really like this software. Cons As soon as I understand this software, I didn't find anything bad about it. It meets all my needs to un my small business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.