# Page 26 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 26 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews

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HubSpot CRM

4.5 (4451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 26 - Reviews of HubSpot CRM

## Showing most helpful reviews

Showing 626-650 of 4451 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kate M.  
Head of Customer Success  
Information Technology and Services  
Used the software for: 2+ years

### "Clear and intuitive"

February 6, 2019

5.0

I'd recommend this CRM for any SMB.

Pros

Compared to the CRMs that came in way before, Hubspot from the user-friendliness perspective felt more like a personal use tool, rather than a corporate one. I was positively surprised that a work tool can be so good looking and cosy. Having been using it for 3 years now, I also see that they regularly add new functionality, improve the interface and the speed of processes. If you are working in sales you will definitely enjoy such features as folders of templates, sequences of email, postponed sending of emails and booking calendar. That is what my team is using 100 times every day and it works just as you expect it to. The most valuable advantage that you get used to too quickly is the amazingly clever way to store information about contacts, companies and deals - just in one glance you know everything about your contact without extra clicks.

Cons

I was at first struggling with the reporting part - charts to measure team's performance or templates success. But in the Hubspot's latest update I have actually seen a new team performance tracker which has all I need to know about my team's work. Still looking forward to some report that would let me see who of the contact has clicked on a link in a certain template.

Review Source

VR

Verified Reviewer  
Consultant  
Marketing and Advertising  
Used the software for: 2+ years

### "Hubspot is my go-to CRM"

March 22, 2024

5.0

Pros

Hubspot CRM is as basic as you want it to be, or as complicated as you need it to be. You can get started with really simple data collection and tasks and eventually build a multi-person workflow to keep your whole company on track.

Cons

I like the pricing for the CRM but the pricing for the marketing tools is a little high

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing HubSpot CRM

It's faster, easier, and cheaper. The mobile app is great. The browser extensions are great too.

Review Source

Ali B.  
Co-CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "We use Hubspot for all of our clients!"

October 26, 2022

5.0

Pros

The best part about Hubspot's CRM is that it is cost effective. You can accomplish a lot on a free plan. We set up all of our marketing clients with a Hubspot account so they can better understand and track their leads.

Cons

I love that you can create segmented lists - great feature except you can only customize a limited number of fields on the free plan.

Alternatives considered

[Insightly](https://www.capterra.com/p/130671/Insightly/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing HubSpot CRM

While we use other platforms for some of our marketing communication, we consider Hubspot our "home" for housing our leads and their information. We love all how easy integrations with other tools are and it's easy for our clients to understand.

Review Source

Yozet Rafael B.  
Engineer  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Hubspot review"

March 28, 2024

5.0

it is a good experience with some fields missing yet in the post sale and warehouse applications that are present in salesforce

Pros

it is very easy to use and setup from the beginning.

Cons

For the post sale teams it it not appropiate since the SKU of all the items cannot be added to the system yet.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

For the post sale team requirements goals

Review Source

AA

Avner A.  
Product manager  
Retail  
Used the software for: 2+ years

### "Great CRM and Marketing tool"

January 27, 2022

4.0

Very easy to use, great features and support.

Pros

The Hubspot system allows high quality workflows, including apps integrations and channels collaboration

Cons

The report sections need more job, there is luck of option for custom metrics and field which are not part of the original documents.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing HubSpot CRM

Cheaper, easier to use and has more UI optimizations options.

Review Source

VR

Verified Reviewer  
Head of Sales  
Information Technology and Services  
Used the software for: 6-12 months

### "HubSpot is a nice change from SFDC"

June 21, 2022

5.0

HubSpot provides all the fields, plus ability to customize/add the fields we need, to add/track/measure customer touch-points and overall customer service management.

Pros

HubSpot provides out of the box features for tracking, lead management, and reporting. It's built with the end-user in mind. I love that I don't have to have a FTE HubSpot admin onsite to make these things happen.

Cons

HubSpot puts the primary emphasis on Contacts, where I believe it should be on Companies. We're signing up businesses, not individuals.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

More out of the box features that didn't require an onsite admin, better ROI on cost

Review Source

RS

Rudra S.  
Client Solutions Advisor  
Computer Networking  
Used the software for: 6-12 months

### "One of the most reliable and effective CRM tool"

July 6, 2023

4.0

Overall experience has been good. Easy way to manage your leads. Would surely recommend!

Pros

Hubspot is easy to use and loaded with features! Your one stop shop for all your lead and client management needs. Hubspot has calling, scanning, lists, integration with other tools, analytic depictions and lead activity status for your ready use.

Cons

Sometimes it seems like the webpage has too much going on at the same time with so many features. The training for using hubspot is long. The mobile app in itself, although great in appearance, is sometimes not practical.

Review Source

VR

Verified Reviewer  
Responsabile IT  
Consumer Services  
Used the software for: 1-2 years

### "Semplicità e completezza"

March 24, 2023

5.0

L'ho configurato con il mio software servizio clienti 3cx e, con pochi passi, sono riuscito a farlo funzionare perfettamente. Credo che per il prezzo e per la completezza sia uno dei CRM migliori qualità/prezzo

Pros

La cosa che più mi ha attratto di questo programma è stata la facilità di configurazione e lo sblocco di tutte le funzioni anche nella modalità gratuita. La sua interfaccia intuitiva e facile da usare. Vasta gamma di reportistica e analisi.

Cons

Il problema principale riscontrato è la mancanza di assistenza per personalizzazioni fuori programma e quindi, se necessiti di modifiche al sistema, queste non saranno prese in considerazione.

Reason for choosing HubSpot CRM

Prezzo e facilità di configurazione

Review Source

Julie C.  
Account Manager  
Sporting Goods  
Used the software for: 6-12 months

### "System with lots of features that one cannot use unless you pay for them"

February 16, 2024

3.0

Overall experience is disappointing and time consuming and I can't switch because it's a 1 year commitment.

Pros

I like that the email marketing is connected to the CRM.

Cons

The time it took to onboard and the support is over chat/email and sometimes they do not reply on time. It's more frustrating when you are onboarding and every step has issues for some reason when I was trying to import the csv file format into the HubSpot. Also, Had the hardest time completing the mass email marketing

Reason for choosing HubSpot CRM

I thought the CRM and email marketing together would be ideal for the process.

Review Source

Emelda D.  
Product Manager Intern  
Information Technology and Services  
Used the software for: 2+ years

### "Industry Leading CRM"

September 8, 2022

5.0

Pros

It does more than CRM. It shows that this product was created with a lot of out of the box thinking because it meets my needs in ways that I was not expecting

Cons

It can get very complicated to use an all in one tool even though it's great to have all tools in one place. It also tends to get expensive with all the features that one might ideally want to add

Review Source

RS

Rachel S.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Much easier to use, once you've had training, than other options out there"

January 27, 2022

5.0

Good experience - some really helpful people but I suspect we're quite small fry for them...

Pros

The fact that Hubspot picks up all the email interactions but that we can manage who is being captured or not is brilliant. I have a clear and concise record of all engagement without the wider team having to go back in and write up notes - which never happen, or at least not timely enough.

Cons

It has so many features that it's hard to know where to start - and the training was very much 'what do you want?' so I suspect we're not using it properly and may be missing some key features.

Alternatives considered

[KulaHub](https://www.capterra.com/p/137003/KulaHub/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing HubSpot CRM

ease of use and deal on offer

Switched from

[Zymplify](https://www.capterra.com/p/161808/Zymplify/)

Our account with the previous provider was hacked so we moved to a safer and more secure option

Review Source

MM

Martin M.  
KAM  
Information Technology and Services  
Used the software for: 1-2 years

### "Hubspot is a true SaaS product"

December 15, 2021

5.0

positive experience. Extremly generouos in the free version of the system. Used it for 2 years now and alltough i have gleaned into the paid versions a couple of time, there is a lot of value available for free, and i dont feel locked in as i can easily export out all the content whenever i want.

Pros

True SaaS product. Join on web and get going the same day. Easy to start by import/export to cvc/excel. Easy to buld change and get going.

Cons

No LinkedIn messeges connection (allthough i dont know if its a Hubspot or LinkedIn problem, would be great to log conversations from LinkedIn in Hubspot, like any other channel) Nothing else that cannot be attributed to me using the free version. there is a lot added to the paid versions that will help the end user in bigger environments. Call over IP (integrated phone calls via the computer) Recorded calls. Tracking links. Video into email etc. = all paid version.

Review Source

DW

Darrell W.  
CEO  
Entertainment  
Used the software for: 2+ years

### "Hubspot Gives us a lot of Value for the money"

September 29, 2020

5.0

Ecxcellent. I would highly recomend it to anyone.

Pros

This product is built to serve our needs intuitively and gives us great options to customize the platform to fit our very specific needs. Smart design, always improving and works right!

Cons

sometimes there is a feature that I would like to upgrade that seems simple but they don't have it. For example when creating a task it defaults it on the desktop version to due at 8:00 AM and will not allow the user to set their own task due time default. Many people ask for this.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing HubSpot CRM

It seemed the best fit and our \[SENSITIVE CONTENT HIDDEN\] is located in Boston, near the Hubspot headquarters in Cambridge.

Review Source

AV

Adam V.  
Operations Manager  
Computer Software  
Used the software for: 6-12 months

### "Simple and Effective CRM"

April 6, 2021

5.0

The main issue is to have a CRM solution that benefits the Support Services, Sales Team, and Engineers. This is not as simple as it sounds as many solutions are best for one of these three distinct elements. In the case of HubSpot, all aspects can be covered with only small compromises from the other teams.

Pros

The auto-complete of company information when creating new contacts is superb. The user interface is very intuitive and training is minimal. To get the most out of the product the Video knowledge base is possibly the most important feature. A great CRM with many different options be it for Customer Service, Sales, or Service Desk management HubSpot has a solution that will work well with your business processes.

Cons

Support is available only for some tiers, though this sounds like a massive detriment the user forums, videos, and other self-service elements make up for this with abundance. There are some features that it would be great to see, however when you get used to the processes in HubSpot you find the need for the additional features diminishes.

Review Source

VR

Verified Reviewer  
Director  
Management Consulting  
Used the software for: 2+ years

### "HubSpot CRM - CReaM Of The Crop!"

December 6, 2022

5.0

My overall experience with HubSpot CRM is fantastic. HubSpot CRM allows effective predictive lead scoring and sales acceleration.

Pros

The most impactful features of HubSpot CRM are its scalability and scope. The product is easy to use and features an intuitive interface. It is best for lead management, sales tracking, contact management, and much more. Integration with existing business processes is seamless and efficient.

Cons

There are no features I feel are missing nor needing improvement, nor aspects of the product that are difficult to use. Integration with existing processes is not cumbersome, difficult, nor lengthy.

Review Source

AT

Alexis T.  
Data Migration Manager  
Computer Software  
Used the software for: 2+ years

### "HubSpot helps us run our business"

April 6, 2022

4.0

We use HubSpot to keep track of clients and our interactions with them, as well as to send out automated emails. The reporting features are also very robust.

Pros

My favorite features are the ease of search and the ability to track emails through HubSpot.

Cons

It would be nice if the task management/meeting management in HubSpot was beefed up. Specifically to have the ability to have a task assigned to a client (not a specific meeting time) through HubSpot with automated emails.

Review Source

VR

Verified Reviewer  
Sr System Analyst  
Paper & Forest Products  
Used the software for: 2+ years

### "Top of the line product for Leads and Sales Mgmt"

June 24, 2022

5.0

We used it for our daily use, created the landing pages to get our brand website which off-course was integrated for leads gathering and used for Sales visits to get upto date customer and marketing situations. It helped us to followup with our existing customers and create new leads to sales.

Pros

Allows to create / edit our brand website, leads and sales mgmt and tasks to followup with our accounts / customers.

Cons

Costs of this software compared to the same tiered softwares, Reporting is not that great, flexibility to change the contacts.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Review Source

EJ

Emily J.  
Founder  
E-Learning  
Used the software for: 6-12 months

### "A game changer for our business"

June 29, 2022

4.0

We have a fabulous experience using HubSpot and I can’t imagine doing business without it now.

Pros

Starting to use HubSpot for lead management, sale pipeline management, and email automation was a game changer in how we connect with customers and close business at our organization.

Cons

Pulling reports has been my only area of struggle with HubSpot. It seems in some cases I’m not able to pull the specific information I’m looking for.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)

Reason for choosing HubSpot CRM

Must more intuitive user experience.

Review Source

JL

Jessica L.  
Installation coordinator  
Environmental Services  
Used the software for: 6-12 months

### "Overall, great product! S must have for any business!"

April 6, 2024

4.0

Very user friendly! Very simple to train others! I use this sooo much! It's my lifesaver!

Pros

Crm systems are the heart of most companies that need it, thie proct, once implemented, will be th go to software for all your daily tasks

Cons

At times the colors gave me headaches, easy settings fix cured it!

Review Source

SH

Stacy H.  
Inside Sales Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Good for small companies"

December 28, 2023

4.0

Overall its a good CRM, easy to use and change things if needed.

Pros

Ease of use. I can change fields. It's easy to change from a writable field to a drop-down. Convenient for changes while you figure out what works best for you and your company.

Cons

I don't like how I cannot have multiple phone numbers under a contact. I would also like to attach multiple contacts to a single email occasionally.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing HubSpot CRM

We chose HubSpot for price and it had the features we were looking for. Along with a marketing package for later on.

Review Source

BC

Benjamin C.  
Marketing Specialist  
Higher Education  
Used the software for: 1-2 years

### "A powerful software...but only if you know what you are doing."

January 5, 2024

5.0

Pros

HubSpot is a powerful email builder with great tools for segmenting lists, personalization in emails, and creating landing pages. It also is useful if you are sending out hundreds of emails per month, as you can use campaigns and other organization features and reporting to help see your data and marketing efforts at a glance. The drag and drop email builder is easy to use and is quick to learn. Because we do not use HubSpot for CRM, Lead gen, support, or operations, I am only reviewing the email marketing and other marketing features, such as landing pages, forms, and CTAs.

Cons

The HubSpot support team is not consistent. Often times, I have gotten conflicting answers from two different support agents, or a their help documentation has something different than their agent told me. The filters can also be confusing, and workflows can also be tricky. The software itself is very expensive, and if you are just using it for email marketing, there are various other softwares that do more for less. Some of the reporting tools are also not user-friendly, and the landing page customizations still require knowledge of CSS for most visual changes.

Review Source

Maggie R.  
Client Services Advisor  
Computer Software  
Used the software for: 2+ years

### "An excellent CRM - if you're using it correctly!"

September 25, 2023

4.0

I think HubSpot is an awesome tool, and I believe it would be an AMAZING tool for a software startup. It has everything you need, from marketing, to sales, to client success, and it is a very powerful tool!

Pros

HubSpot is an easy to use tool that puts everything together. As someone who has been in both Marketing and Client Success, having these tools integrated together within one system is awesome! The contact management and overall customer management is excellent, and there are lots of places to store strong information.

Cons

The integrations with HubSpot are good, not great. Because of this and because we have so much historical data in our old CRM (\*cough\* Salesforce \*cough\*), we have lots of complainers around HubSpot. It's a much better, more updated tool, but the data we need lives somewhere else. We've integrated the two softwares, but it doesn't seem to be enough!

Review Source

Ngala Emmanuel S.  
Web Designer  
Graphic Design  
Used the software for: 1-2 years

### "It could be a more better CRM "

September 19, 2023

4.0

Hubspot is easy to use and can handle a large quantity of data. With extra adjustments I think, It might be a better tool.

Pros

For close to 2 years we'd been Hubspot for various marketing purposes. Some of the most incredible features of performance that I personally admire in Hubspot are:- It's ease of use. It has a user-friendly interface that makes it easy to use.- It supports lots of integration that completely fascinates workflow.- Automation and workflow features help for easy workflow streamlining as I can automate email sequences, lead nurturing, notifications, and task assignments which help to save a ton of time.- easy contact management which enables me to easily manage contact lists and information.

Cons

Besides its positive edge, Hubspot is:- Limited advanced features in the free version like sales automation, advanced integrations, and custom reporting, which are only available in the paid version of the tool.- Limited customization - Poor Customer Support with delays or limitations in receiving timely assistance (especially for free users). Well, I don't think it's a good practice though. You know, it always starts by being a free user before becoming a paid one. I think they haven't understood this concept yet.- Data migration becomes very hard to handle when you switch to a different CRM. I experienced it myself.

Review Source

VR

Verified Reviewer  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Great platform for a growing business"

August 27, 2023

5.0

Pros

Ease of getting started, implementation is seamless, the tools are easy to use.

Cons

Pricing was aggressive, especially after intro year's pricing.

Review Source

Andrés J G.  
Director  
E-Learning  
Used the software for: 2+ years

### "Nice free CRM, expensive when you have to upgrade"

August 14, 2021

4.0

I'm amazed by the quality and all the features included in the free tier. I haven't upgraded yet, will do in the future. So far it has helped me to organize my clientes, leads and make my life a little bit easier.

Pros

The free tier is absolutely amazing, and it will work for most companies at an early stage. Once you start using it, the interface becomes familiar and there are many advanced options that can be used easily. It does requiere a little bit of effort in the design at the beginning, but the learning curve is not that long. Plus, the pipe funnel logistic is just great.

Cons

When you start to grow and need more options, HubSpot CRM is quite expensive. Sure, you can look somewhere else, but it's not easy to migrate to another provider. So, if you want HubSpot, look in deeply, so when you need to upgrade, you believe you'll be able to pay their fees with no issues.

Switched from

[Sugar Market](https://www.capterra.com/p/224438/Sugar-Market/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

I was not satisfied with the results nor the design of the CRM. I was looking for a tool designed with a pipe funnel view.

Review Source

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