# Page 28 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 28 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 28 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 676-700 of 4451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PP Pritesh P. Digital Marketing Associate Education Management Used the software for: 6-12 months ### "Best CRM I have ever came across" October 18, 2023 5.0 It helped me a lot in my lead management, It automatically fetch data from Facebook ad campaigns also i can manually put data and later work on them with my team. It simply improves efficiency.- The best CRM i have ever used. - It makes operations smooth.- With this I can keep a track on my daily goals with ease .- It makes data management easy.- Pros \- The best part is its free to use and includes almost all the core features you need to run your business.- It's customer support is super quick and friendly, also they got a huge library to understand the platform.- Can collaborate with team - Can create pipelines and work together with your team on the leads- Its automation features are amazing, you can integrate your Social media channels and create a workflow to manage your conversation also you can directly import your ad campaign leads from Facebook and later work on them with.- Customizable email templates , once you finalize your leads you can even setup email campaigns with automation. Cons Its a great CRM, you need to invest some time in learning all the features. Review Source AD Amir D. Owner Construction Used the software for: Less than 6 months ### "Beware!!!! Don't do it..." June 16, 2023 1.0 They aren't a company that believes in customer service. BEWARE!!!! Pros User interface was the only good thing about it.... perhaps if the rest worked, then it may have been better Cons The reason why we chose hubspot, is they sold us on their integrations... this was of utmost importance to us.... Their integration worked for the first month, but then It stopped working... for numerous months thereafter, we tried problem solving this... but it was just a bunch of back and forth with no end in sight... we spoke with their Customer resource Manager, she promised 1 more shot to correct it and if they weren't able to fix it with new information then we can work towards the cancellation... Well, we gave more information, but that wasn't enough... they continued to ask for another shot.... when we confronted the manager, we told her, "you asked for one more shot and you understood this had already taken forever, if you were unable to solve it we would work towards a cancellation".... Why are you asking for more information? she had no response other than "we needed this new information thats requested not the last information".... after months of it not functioning correctly, we put a stop payment for this; we were now paying TOP DOLLAR for a product that didn't work as expected and AS PROMISED!!! now, they are trying to take us top collections.... beware!!! Hubspot, is a fraud on what they sold to us, this could happen to you!!! Review Source C. Dinos P. President Marketing and Advertising Used the software for: 2+ years ### "Ridiculously great free CRM, with even better paid features" September 4, 2021 5.0 The people that work there provide amazing support from account managers to sales to support/finance. They're just great people to work with. Pros It's fast, always works and has an immense amount of features Cons To get some of the features I'd like, I'd have to pay almost $2k/month...soooooo super expensive! Review Source VR Verified Reviewer Head of International Division Information Technology and Services Used the software for: 2+ years ### "Fantastic online CRM at a great cost" August 26, 2023 5.0 Pros It is very easy to use, allows for great collaboration between the team, automates a lot of the data entering process and connects fantastically with the HubSpot ecosystem to give you even more powerful tools to grow your businessAnd it does all that at a fantastic price Cons Like any CRM it is complex to get your head around it, but the support from HubSpot account managers and their online learning tools is unparalleled Review Source VR Verified Reviewer Marketing Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "HubSpot is a valuable tool for the Marketing department." October 2, 2018 5.0 When I first started my job I took many of the HubSpot Academy courses, which was similar to taking an online marketing course in college. This helped me to gain an understanding of the software. With HubSpot we are able to easily monitor leads throughout the buyer's journey, as they move down the funnel. We can keep track of all of our tasks and deadlines, and provide content to our viewers. Pros HubSpot is great because it's an all-inclusive software for our marketing needs. We use HubSpot for all of our emails, blogs, and landing pages. The Workflows tool allows us to easily track lead engagement. We're able to manage and track our marketing efforts like never before. I find HubSpot much easier to use than WordPress, where our website is hosted. Possibly the best part of using HubSpot is the customer support! At times the wait can be long, but I always reach an actual person, and they are so helpful and nice! If they don't know how to do something they always look into it and get back to you via email. They're lifesavers! Cons The software can do so much that there is still a lot to learn. When creating contacts HubSpot has a tendency to fill in the missing information with what it can find on the internet, which is not always accurate. Sometimes there are features I would like to use that HubSpot doesn't have, like it only allows one level of progressive profiling in forms, and one level of subtasks in Projects. Sometimes the Design Manager and Page Editor can be difficult to work with. Review Source AG Arlene G. Full Desk Recruitment Specialist Information Technology and Services Used the software for: 2+ years ### "A good CRM" July 7, 2022 5.0 We use HubSpot as a CRM, a marketing and sales tool. It has helped us to get new customers Pros Lead management, the various properties which help to determine the stages of the leads, self-learning and training sessions, a good marketing tool as well Cons No cons as of now. I personally feel it has facilitated our work es;especially in our sales and marketing process Review Source VR Verified Reviewer Analista de design Think Tanks Used the software for: 1-2 years ### "Excelente exposição das demandas" March 23, 2023 5.0 Ótima, tem nos ajudado muito Pros Impactou diretamente a minha equipe, os trabalhos são entregues mais rapidamente Cons No início o programa é diferente, no entanto, depois se acostuma e é excelente Reason for choosing HubSpot CRM Tem aparecido diversas vezes está opção Review Source VR Verified Reviewer Gerente Comercial y Operaciones Cosmetics Used the software for: 6-12 months ### "Customer relations are the most important part of a brand’s success" June 28, 2022 5.0 It allows me to not only make sales, but create long-term customer relationships Pros is easy to use with the business processes and operations of the organization Cons It’s basic in some respects, but very functional Reason for choosing HubSpot CRM I need tracking and data to analyze Review Source VR Verified Reviewer Advisor Internet Used the software for: 2+ years ### "Best CRM if you need a trustful, flexible and empowering software" June 2, 2022 5.0 It was difficult to handle Hubspot CRM at first, it looked complex. But, once I understood the possibilities (mainly through Hubspot Academy), I could not believe how much time I have lost harassing other teams (marketing, product, engineering) to include some things that could have been easily done through Hubspot ! Pros I am impressed by the flexibility of Hubspot CRM. You can do almost anything and with your contacts. Hubspot team is definitely content oriented and I love how Hubspot Academy impacts your skills in general, your mastering of the tool, and obviously your trust in the team's expertise. Cons The simple design doesn't help you to use the software unless you know the benefits. But in the end, you will agree with Socrates saying "Thus what is useful is beautiful in relation to the use to which it is useful." Review Source sB samuel B. head of sales and customer success Information Technology and Services Used the software for: 2+ years ### "Great for midmarket without too much complexity" October 12, 2023 5.0 Overall I'm a big fan. I'm a SF admin and unless you need something overly complex, hubspot is the best CRM Ive used Pros Hubspot is great at quickly setting up quotes and pipelines. All of this is reportable and reasonably easy to set up without a dedicated admin. Sequences and campaigns are also very intuative Cons Some features are not available that feel like they should be standard. For example, lead roundrobins cannot be automatically adjusted by placing a rep on leave or vacation, this means you have to adjust the entire workflow or reassign deals as they land Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) We outgrew Pipedrive and needed something more robust Review Source SN Sean N. Marketing Director Financial Services Used the software for: 2+ years ### "Great CRM and Marketing Automation Platform for Small to Medium Companies" May 12, 2022 5.0 Pros Very intuitive to use, it covers the vast majority of needs a small business would have in a CRM. Their chat support is very helpful! Cons As you scale the cost per contact becomes prohibitive, at a certain point upgrading to an enterprise CRM is required. HubSpot's analytics is ok but any deep diving requires data to be exported. Review Source JT John T. Business Development Director Computer Software Used the software for: 2+ years ### "HubSpot CRM and Email Marketing Made Easy and Affordable" May 19, 2021 5.0 Great experience and more than meets our needs, pays for itself. Pros The ability to do all your touch points via one platform. Email sequences are easy to set up and manage. Also can manage your full sales cycle via the platform. Cons No ability to use local id numbers when calling out or ability to easily switch caller id numbers. Have to use one number when calling. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM The price and the functionality. Better suited for us than SFDC. Review Source AM Amber M. Finance Coordinator Renewables & Environment Used the software for: Less than 6 months ### "Exactly what we needed and more!" May 20, 2024 5.0 Pros Honestly, everything! It is so easy for everyone to use and it's automations are top tier! Cons It is a little pricey, but so worth it for everything it does for each individual user. Review Source VR Verified Reviewer Senior inside sales executive Computer Hardware Used the software for: 6-12 months ### "Lead management CRM" June 30, 2022 4.0 Lead management and account tracking Workflow management and task reminder Pros Hubspot CRM is very useful and powerful tool for customer engagement and lead management This CRM will help you manage and track the leads and account Reminder enable to work on the lead helps in closure Cons No issues with this hubspot CRM as of now Review Source VR Verified Reviewer Founder E-Learning Used the software for: 2+ years ### "Makes our lives easier" May 18, 2021 5.0 Overall, I am very satisfied with Hubspot. It tracks (and adds new signups) my customers for me. It is a very convenient solution for a founder that is working by themselves (like me). Hubspot saves me a lot of time! Pros I really like the fact that I no longer have to manually export and keep track of my new clients on my site. Hubspot will add them as soon as they sign up. So easy! Cons There are some features that I haven’t been able to figure out how to setup. One of which is setting up reconversion of customers. Once I am able to use this feature, Hubspot will go way up in my books. Review Source RD Rachel D. Business Development Computer Software Used the software for: 6-12 months ### "Great for Lead Mangement" December 13, 2023 4.0 Really like it, great for lead management. Institutive, loads of free courses, great support, helpful community. Pros Lead Management - 360 view. Good visibility of what campaigns are working or not. Sales Pro is a great addition for consistent follow up. Cons Integration with Salesforce which we use for sales process. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Outgrew Mailchimp and it did not provide the holistic view of the lead generation process, content nurture and lead scoring that was the logical next step. Review Source BE Bradley E. Tax Consultant Accounting Used the software for: 2+ years ### "HubSpot CRM Review: A real daily user perspective " November 15, 2023 4.0 I have had a pretty positive experience. Easy to learn, integrate, and track leads. Pros This CRM has great integration functions. Cons Can get pricey pretty quickly, lots of options that they try to sell you on that are over kill for what I do with it. Review Source DO David O. General Manager Medical Devices Used the software for: 1-2 years ### "HubSpot CRM is a Great Entry Level Contact Manager" January 14, 2021 5.0 I have had a great experience using HubSpot CRM. The program is very easy to use and is effective at managing my contacts Pros HubSpot CRM is a great entry level option for businesses who need a way to manage their contacts. Not only is the product easy to use but it is also free as well! Cons While the features are limited and push you to acquire other HubSpot licenses, this is only a small con when you account for the product being completely free. Alternatives considered [Act!](https://www.capterra.com/p/175860/Act/) Reason for choosing HubSpot CRM HubSpot CRM is easy to use and free Switched from [Act!](https://www.capterra.com/p/175860/Act/) ACT is an extreme dated product and would have been costly to keep using. Review Source KB Kim B. Senior Account Manager Translation and Localization Used the software for: 2+ years ### "HubSpot CRM - More than just a client management system!" September 22, 2020 5.0 HubSpot helped our team get control of our contacts/leads. We were able to establish consistent communication and grow our business as a result. Pros It has so many of the features we were looking for at the time - capable of calling people directly from their record, automatic entry of new individuals you were emailing and recording of all email communication. The HubSpot academy and certification is cool too... Outside of client management our team learned so much about marketing. It is more than a CRM portal, so much more! Cons Integration with some of our industry specific tools was a little difficult initially but we were able to work it out in the end. Reason for choosing HubSpot CRM HubSpot had everything that we were looking for a robust contact/lead management system, marketing and training. Review Source VR Verified Reviewer Sales Manager Information Technology and Services Used the software for: 1-2 years ### "HubSpot could help you a lot, but you have to use it." January 7, 2021 4.0 The main benefit has been to organize my sales and my forecast. I could not work without it, now! Pros Easy-use is the first impressive feature I liked and when you start to use it, you could not stop. It helps you a lot to manage leads, deals and to follow your pipeline. Cons The mobile app is not good, and also the geolocation does not work properly. We are using thei cloud and sometimes it is slow. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) To improve our sales and our network an also to be integrated with our website... Review Source Hien N. Marketing Project Manager Information Technology and Services Used the software for: 1-2 years ### "HubSpot CRM is best fit for Start-up companies and SME " August 27, 2022 4.0 Above all, I really like using HubSpot CRM because it meets our demand for our marketing activities. Especially, I do recommend using HubSpot CRM for those who are working for Saas or B2B companies Pros I am working as Marketing Manager for a B2B Saas company, my team and I really love HubSpot because it can manage thousands of contacts. Furthermore, with HubSpot CRM, you can do email marketing with high efficiency of tracking, also tracking sales pipeline, and creating landing pages. Lastly, HubSpot CRM is the best fit for B2B Companies. Cons While using HubSpot, the thing I don't like is the limitation of creating landing pages & email marketing. To my opinion, it's not flexible to build the structure and attach other creative things. Review Source Andrew J. Client Relations Administrator Human Resources Used the software for: 1-2 years ### "HubSpot is what You're Looking For" June 18, 2020 5.0 My overall experience has been great. We've seen a lot of prospects "open" and "click" our emails, but having a tough time getting them to respond back. Other than that. Phenomenal software. Pros Easily view prospect and lead profiles to see how they've reacted to calls, emails, etc. Connect to a prospects LinkedIn immediately The task and Que feature come in handy when reaching out to multiple leads The marketing email creator has been spectacular, especially for companies such as ours who MUST keep clients up to date in this crazy COVID-19 era. Cons I wish that it would generate leads for you, but that's asking a lot. You get everything you need with HubSpot, but you have to have prospects, leads, and customers to distribute your content to. Once you have those HubSpot literally takes care of the rest! One more thing: I really need help getting my salesmen all in, they seem skidish about using the software. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Decision was made prior to me joining the company, but from what I can tell it was just dated and were having trouble getting salesmen to use it. Review Source VR Verified Reviewer Broker Real Estate Used the software for: 2+ years ### "Hubspot CRM is great for the value and more to expect." February 11, 2022 5.0 I love Hubspot, which is so powerful and all-covered for business owner. Pros Everything is integrated within the CRM. Cons CRM itself is free, however , it's becoming pricy if you integrate with other Hubspot family product. Alternatives considered [VBOUT](https://www.capterra.com/p/152819/Vbout/) Review Source yR yuly R. asistente Medical Devices Used the software for: 6-12 months ### "mi software soñado. " November 10, 2022 5.0 me ha ayudado a llevar un orden en la programación de las citas, un mejor control de mis pacientes, responder cotizaciones de los servicios, llevar un mejor control de correos y llamadas. definitivamente lo seguiré eligiendo. Pros me ayuda a programar mis actividades, recordatorio de citas, reuniones, llamadas y actividades pendientes. Cons podría incorporar otras herramientas que son muy utilizadas en la actualidad, pero en lo particular este software me encanta. Review Source BN Bolortuya N. Business Operations Manager Computer Software Used the software for: 1-2 years ### "HubSpot CRM review" December 10, 2023 5.0 Overall HubSpot CRM is a great tool that makes our company's operations easy to manage. We decreased the number of excel sheets we use thanks to HubSpot CRM. Pros HubSpot CRM is user friendly, it stores all of our sales information in one place allowing our sales and CS teams to easily manage leads and follow-up with customers. Cons HubSpot CRM can be tricky as it is very customizable so there are too many options for ways to do a task which is good and bad. Reason for choosing HubSpot CRM HubSpot CRM was exactly what we needed for our size and company operations. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho was very hard to use and not user friendly so our sales people were not using it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.