# Page 3 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 3 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 51-75 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Directeur de Clientèle Broadcast Media Used the software for: 2+ years ### "Hubspot, idéal pour suivre les performances Sales ! " June 30, 2025 5.0 HubSpot CRM m’a permis de piloter mon pipe commercial avec une grande efficacité : visibilité claire sur les opportunités, automatisation des relances, et priorisation des leads grâce au scoring. C’est un outil simple, fluide, et parfaitement adapté à une démarche sales orientée performance. Pros J’ai particulièrement apprécié la clarté du pipeline commercial, la facilité de création et de suivi des deals, ainsi que les automatisations (relances, notifications) qui font gagner un temps précieux. Le scoring des leads est aussi un vrai plus pour concentrer ses efforts sur les opportunités à fort potentiel. Cons Certaines limitations apparaissent sur la personnalisation avancée des reportings ou des workflows sans passer à des options payantes. De plus, lorsqu’on gère un volume important de données, l’interface peut parfois manquer de rapidité ou de flexibilité sur certaines vues personnalisées. Review Source VR Verified Reviewer Customer Success Lead Logistics and Supply Chain Used the software for: 1-2 years ### "Herramienta completa " April 8, 2026 5.0 Pros La cantidad de funcionalidades que tiene y todo lo que puedes hacer con la herramienta. Nos ayuda mucho. Cons No es tan intuitivo y el material de soporte no siempre está actualizado. Sería bueno que mejoraran eso. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Más funcionalidades en una única herramienta Review Source Connor M. Account Executive Financial Services Used the software for: 1-2 years ### "Very dynamic CRM platform " February 11, 2026 5.0 Overall I love Hubspot and the interface it offers. Its connectivity to other platforms we use as well has been a huge help! Pros Hubspot is an easy to use CRM that I have personally used in several capacities. It can handle anything from simple task to large funnel applications. Cons Hubspot is very simple for the lower cost version but if you upgrade and can add additional tools that make it a top tier CRM. Review Source FC Florencia C. Product Onboarding Specialist Human Resources Used the software for: 1-2 years ### "Reliable, User-Friendly CRM That Supports CX team" May 12, 2025 5.0 Overall, my experience with HubSpot CRM has been very positive. As an Onboarding Specialist at Factorial, I use it every day to manage client interactions and track each stage of the onboarding process. It’s incredibly intuitive, which made the learning curve minimal, and it helps keep communication across teams aligned — especially when collaborating with Sales or Account Managers. While there are some limitations in terms of automation and advanced reporting unless you’re on a higher-tier plan, it’s a reliable and efficient tool for keeping processes organized and clients well-supported. It’s made a noticeable difference in how smoothly I can run my day-to-day work. Pros What I appreciate most about HubSpot CRM is how intuitive and easy it is to use, even for people without a technical background. As an Onboarding Specialist at Factorial, I rely on it daily to track client interactions, manage pipelines, and ensure smooth handovers between teams. The ability to log calls, emails, and notes in one place helps me stay organized and gives me a full picture of each client’s journey. The customizable dashboards and reports also make it really easy to monitor my progress and prioritize my work. Cons While HubSpot is a great tool overall, one thing I found limiting is the lack of deeper customization in some areas — color, format of the pipeline, but this is really something super small, and honestly, maybe there are already ways out there to do it and I have not explore them Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 1-2 years ### "Organized, Visual, and Worth It" March 28, 2026 5.0 I have a positive experience with HubSpot CRM so far. The sales pipeline and the dashboards are very easy to customize and manage. They give a quick, visual snapshot that makes it easier to make decisions without digging through data. Pros What I like the most is how everything about my contacts lives in one place. For people that like to feel that you can easily manage lots of information and details, in a really easy way, HubSpot is your choice. Cons What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced features. For a small business or someone just starting out, the cost can feel like a stretch. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Because HubSpot offers more for about the same price per plan. Review Source Gabriel S. Senior Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "Amazing CRM tool - not the cheapest but well worth it" July 14, 2025 5.0 The tool itself is extremely valuable to any larger business that needs to track and apply consumer data and would be an excellent asset for any marketing manager. Support was excellent though delayed at times. Pros Helps to track customer data and apply it towards outbound marketing in personalized methods. This definitely helped all marketing efforts. Cons Sometimes complex to manage and set up. Decent support though. I'd say upkeep of all the data systems can be one of the more challenging aspects that needs to be automated. Review Source JLL Jose Luis L. Key Account Manager - Nicaragua Computer Software Used the software for: 2+ years ### "Un aliado clave para el crecimiento" January 19, 2026 5.0 Mi experiencia general con HubSpot CRM ha sido positiva. Es una herramienta completa, intuitiva y útil para organizar procesos comerciales, mejorar el seguimiento y optimizar la gestión de clientes. Pros Me ha gustado la facilidad de uso de HubSpot CRM, su interfaz intuitiva y la forma en que permite organizar contactos y dar seguimiento a clientes de manera clara y eficiente. Cons Lo que menos me ha gustado es que algunas configuraciones avanzadas pueden ser complejas al inicio y requieren tiempo de aprendizaje para aprovechar todas las funcionalidades. Review Source Derek H. Account Manager Telecommunications Used the software for: 6-12 months ### "Hubspot CRM is the go-to tool for any sales team" April 28, 2025 5.0 I cannot give Hubspot a big enough praise as it has continued to impress me at every turn. The fact we can have a shared database of contacts, see the latest activity across the team with them and assign them to various people has really changed how we operate. Pros I had an idea in my head of what a CRM would look like and I was hesitant to want to add in another "step" to my sales process but it was literally minutes of exploring Hubspot before I realized how insane it would be for me to cling to the spreadsheets I had bene using. The email tracking is game changing not to mention the depth of process tracking you can get with this tool. Intuitive design and the automation at key points help ensure we aren't missing anything or doing double work. Cons While there isn't anything majorly wrong - I do wish the tool would remain logged in as it seems daily I have to resign in and if I don't remember to check I can miss having emails logged. Review Source ED Emily D. Accounting Assistant Law Practice Used the software for: 2+ years ### "Great CRM & Lead Software" November 13, 2025 5.0 Pros The client intake and connectivity to our website has been great. All of my leads are super accessible and the search feature is amazing since we have clients with similar names. I love that I can tag others in the notes and tasks I create for potential leads and active clients. The email tracking feature has also been very useful to find details if I have am looped in at a later stage. Cons They option of HubSpot academy is a great idea, i just wish there was more offered within the academy as well. This software can do alot but you have to do the leg work to figure out what all you can do with it. Review Source Angelina O. Senior Data Manager Program Development Used the software for: 2+ years ### "HubSpot CRM is our go-to solution for keeping our customers always happy and satisfied." April 7, 2025 5.0 HubSpot CRM experience has been the greatest we could have hoped for. It has simplified our work in keeping our customers engaged and fully satisfied with all the services they need. HubSpot CRM has made it easy for us to understand our customers individual needs making it easy to offer them a perfectly crafted personalized experience. Pros HubSpot CRM has very efficient contact management functions that makes it easy for us to gain full control over our customers database and conversations. This has helped us to understand exactly what each customer need making it possible to give each one of them a personalized experience. HubSpot CRM also provides incredible communication features like instant chatting and online meetings. These features has helped us to maintain a smooth and streamlined information sharing experience with our customers at all times. Cons We have not had any lows with HubSpot CRM. There have been nothing about it that does not fit to our needs. Review Source EM Estelle M. Assistante commerciale Leisure, Travel & Tourism Used the software for: 1-2 years ### "Logiciel performant et intuitif " March 2, 2026 5.0 Utilisation professionnelle qui permet de réaliser un suivi des ventes. Simplifie la gestion de l’entreprise Pros Simplicité de l'interface, outil aéré et intuitif, tout est conçu pour que même les débutants puissent rapidement maîtriser les fonctionnalités. Les fonctionnalités sont bien organisées, ce qui permet une prise en main rapide. Cons Aucun avis négatif très bon outil de gestion des clients et des ventes . Facile d’utilisation et très intuitif Review Source DV Dylan V. Head of Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "HubSpot: A Gamechanger For Nonprofits" May 1, 2026 5.0 HubSpot has been a gamechanger. It has made us thousands in potentally missed sales and saved us hours of organizational work. Pros HubSpot has been a gamechanger for our organization. It allows us to easily organize and reach out to our clients and supporters. We are able to replace outdated and confusing spreadsheets with an easy to use system. Cons I sometimes have trouble finding different sections of the system. Splitting up different sections in easier to understand ways could be helpful. Review Source Casper V. Sales consultant Information Technology and Services Used the software for: 1-2 years ### "Friendly tool when used correct" August 4, 2025 4.0 Overall a nice and friendly tool, however I just use 5% of the software and can't shut the rest of the functions (CMS, Marketing tools etc. ) off Pros It is good for keeping all the communication in one place. Managing deals for companies with several locations is good to manage via HubSpot Cons It's not that easy to get all data automated in HubSpot. Lots of salepeople don't fill in all needed data or automated this process what makes that the data is not accurate. Review Source Claudi R. SDR Team Lead Financial Services Used the software for: 2+ years ### "Hubspot is a vital tool for any business." April 26, 2025 5.0 All in all, it is a very powerful and versatile tool that can be customized to the client's or company's needs. Pros complete tool for integration and consolidation of all data, adaptable, simple and intuitive but very powerful. Cons Sometimes there are some duplication errors, although they are always easy to solve and identify. Review Source AP Angie P. VP, Revenue Computer Software Used the software for: 2+ years ### "A solid CRM that has most of the fundamentals " December 29, 2025 4.0 Pros It is flexible and configurable and serves most of our sales and marketing team needs fairly well for our day to day usage. Cons I wish there were better analytics and chart building capabilities as well as more native integrations with contracting tools. Switched from [Copper](https://www.capterra.com/p/141642/Copper/) I was not the decision maker, but I believe it was due to lack of functionality. Review Source SS Sheni S. Business Developer Legal Services Used the software for: 1-2 years ### "HubSpot as a CRM tool" January 20, 2026 4.0 For a small to mod size business this tool works well as it integrates well across several areas of the business and is super easy and convenient to use. Pros It is super easy to use! It seamlessly puts into a smooth workflow several areas of a business including sales, marketing and work tools. It is very user friendly and has a great customer support for queries of customization. Cons It is on the high cost side. It's features may not work for a large scale company without several ad ons which again is an extra cost. Review Source MB Mark B. Owner Insurance Used the software for: I used a free trial ### "integration degree needed to set this up." September 19, 2025 4.0 Pros I found HubSpot crm to have a good Value for Money if set up correctly. With integration with lots of other companies available especially in the insurance industry. Depending on the plan chosen I found they had good Customer Support. I did not find this crm to be Ease of Use. You need a degree to get this started imo. It can be a good Lead Management system. It also offers Email Marketing. User Interface Cons I found it very difficult to integrate this system into my office and unless you have support staff that are good with software I think it may be challenging to integrate into your office as well. Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) I was looking for a more robust system but had a problem integrating this into my office so I went back to Pipedrive CRM. API much easier to use. Review Source WL William L. Account manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Un crm correct pour les budgets modérés " May 17, 2025 3.0 Si Hubspot brille par sa simplicité d'utilisation et son interface claire. Cela n'est possible qu'après une intégration longue et pénible, bien loin de ce qu'annoncé par le commercial. L'extraction des datas par un CRM expert Hubspot s'est révélée complexifiée par la présence et l'utilisation d'émoticones, ça paraît effarant en 2025 ou cela est extrêmement fréquemment utilisé dans les modes de communication par les start-up actuelles.. J'ai apprécié la facilité d'utilisation mais déploré la lenteur d'évolution et le manque de réactivité sur les besoins clients et je ne parle pas de feature request fantaisistes mais de réels manques sur le Logiciel, disruptifs dans une pratique conventionnelle. Je note tout de même beaucoup de bonne volonté de la part du support même si beaucoup de solutions résident dans l'achat d'add-ons je trouve ce modèle économique douteux. Bien plus simple à maîtriser que Salesforce, il propose ceci dit moins de possibilités. Pros Simplicité d'utilisation interface claire Support agréable Trop de solutions proposées sous forme d'add-ons payants Cons Intégration complexe Gestion exécrable des datas contenant des emoticones Extraction de data souvent pénible Besoin d'un spécialiste pour superviser l'utilisation à et extraire de la data pour qu'elle soit utilisée par un data scientist. Review Source VR Verified Reviewer Consultant marketing Internet Used the software for: 2+ years ### "Un bon CRM et outil de marketing automation" April 14, 2025 4.0 Un CRM simple et intuitif pour les entreprises avec une gestion de la phase du cycle du lead assez classique. Pros L'expérience utilisateur, la personnalisation et simplicité d'utilisation de la plupart de fonctionnalités de l'outil. Cons La tarification du logiciel reste élevée, et son principe de licence bridée ou semi-bridée est assez frustrant. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Simplicité d'utilisation et marketing automation Review Source PM Philip M. Branch Manager Facilities Services Used the software for: 1-2 years ### "Effective Tool If Accurate" November 7, 2025 3.0 This is a helpful tool when it is accurate. There are times it's not, but when it does, it makes the searching process significantly easier for me. Pros I am able to sort clients by type, location, and even job title. It is super easy to filter through areas and departments and find out exactly who I need to speak to. Cons There are a lot of times that the information is outdated or inaccurate. It gets frustrating when I call up different businesses but the employee doesn't work there anymore. Review Source MC Mary C. Business Development Hospitality Used the software for: 2+ years ### "Most functional and user friendly Sales CRM " July 1, 2025 5.0 I have used multiple other CRMs in two different business settings and HubSpot was by far the best CRM. It was easy to train on, easy to find past data, easy to set up workflows and triggered outreach that required little oversight. It also worked well collaboratively, allowing my team to work together to quickly ascertain the status of a given client and to share task between them. Pros This product is particularly user friendly and offers quick, live data updates. It worked well tracking the sales tasks for a company of over 75 sales people. Cons I did not explore the full functionality of the reporting features for upper management needs but would have liked more clear reporting for sales personnel tracking their own metrics. Review Source SS Sarah S. Project Manager Education Management Used the software for: 6-12 months ### "Project Manger review of HubSpot" May 24, 2025 5.0 Overall HubSpot has been an integral part of my day to day project manager job and I enjoy the platform. Pros I’ve been using HubSpot CRM for several months now, and it has truly transformed the way we manage our customer relationships. From the very beginning, the platform stood out for its user-friendly interface and easy onboarding process. Even team members without a strong technical background were able to get up and running quickly. I especially appreciate the integrations with other tools like Gmail, Outlook, and Slack, as well as the real-time tracking and customizable dashboards that help us stay on top of sales pipelines and marketing performance. The automation features in the paid tiers have also been a huge time-saver. Cons While the core CRM is free and quite generous, many of the more powerful tools—such as advanced reporting, marketing automation, and custom workflows—are locked behind higher-tier paid plans. These can get expensive quickly as your business grows and needs scale, especially if you need access for a larger team or more customization. Review Source DL Derek L. Marketing Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Hubspot On the Spot" March 10, 2025 5.0 To date, the Hubspot team has been a great partner in review to implementation. They are supportive and willing to go the extra mile to help you get what you need to achieve your end goals. Pros Hubspot offered us a ton of options for customization/personalization that was already built in. Also we were not nickel and dimed like other CRM packages. While you do have to pick add-on modules for your needs past the free trial, that is to be expected. I see many reviews complaining about that. All of them do that. Cons I wish that Hubspot had their own onboarding team instead of having to look for a specialty company. It would feel more streamlined. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing HubSpot CRM Price, function, customization, features, our integration software is not availble in the list, but we did integrate with a 3rd party software which a key decision maker for us as well Review Source JR Justine R. Graphic designer Design Used the software for: 2+ years ### "L'outil gestion client qu'il vous faut " January 12, 2026 5.0 Pros J'aime la synchro avec Gmail, c'est pratique car je peux directement consulter l'historique des échanges avec un prospect. Même la version gratuite est formidable. Cons Je n'ai pas à vrai dire, une mauvaise expérience avec l'outil. Mes premières utilisations n'étaient pas fluides, mais aujourd'hui ça passe. Review Source SS Sara S. Business Development Pharmaceutical and Healthcare Logistics and Supply Chain Used the software for: 2+ years ### "HubSpot CRM is a powerhouse CRM tool that deliver greatness." November 20, 2024 5.0 HubSpot CRM has become a pivotal addition to our working tools and has been helping us to keep up with our clients details and interactions. It has given us a very solid working experience interacting with our clients which has allowed us to create a very strong working relationship with all our clients. Pros HubSpot CRM allows us to keep our clients contacts and details well organized making it possible to give every one of them a personalized experience. It has excellent information sharing and conversation tools that help us communicate effectively with our clients during the entire period of doing business. HubSpot CRM reporting functions provide very resourceful reports that allows us to monitor the performance of our interactions with clients and the services we are offering them. Cons We needed access to the premium features but had some financial constraints. They should improve the features available to the low cost plans. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.