--- title: "Page 3 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is HubSpot CRM the right Online CRM solution for you? Explore 4492 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152373/HubSpot-CRM/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-22" --- HubSpot CRM 4.5 (4484) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 22nd, 2026 # Page 3 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 51-75 of 4484 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Martina S. VP Used the software for: 1-3 years ### "Easy to use CRM" January 21, 2026 4.0 Overall, HubSpot CRM is a solid and reliable platform that does a lot of things well. It’s particularly strong for teams that want a single system covering CRM, marketing, and sales without heavy setup or custom development. That said, companies should go in with a clear understanding of pricing and future needs. It works best when you plan ahead for which features you’ll actually need as you grow, rather than assuming everything will remain included. Pros HubSpot CRM is easy to get started with and intuitive, even for non technical users. The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward. It works well across marketing, sales, and customer teams, which helps keep everyone aligned without needing constant manual updates. The reporting is clear, integrations are strong, and the free tier is useful enough to properly trial the platform before committing. Cons Over time, more features that many teams would consider fairly basic are being moved behind extra paid tiers. As your usage grows, it becomes harder to stay on lower plans without running into limitations, which can increase costs faster than expected. For scaling teams, this means budgeting carefully, as functionality you may assume is included often requires an upgrade. Review Source Verified Reviewer Project specialist Used the software for: 3-5 years ### "HubSpot for customers management" February 27, 2026 5.0 HubSpot is our main CRM tool. It's also used as a ticketing system for our clients to reach out to us so that we can resolve their issues. Pros Hubspot surves its purpose as a CRM system very well. Besides, we use it to create our Knowledge Base (articles that are then integarted in our platform) and for Hubspot helpdesk (which is our system of helping clients on a project through ticketing system). Cons The navigation on the website is not very straightforward (not super easy to find some tabs, some tools). The templates to use for emails sometimes disappear. Review Source VR Verified Reviewer Business Development Used the software for: Less than 1 year ### "A worthwhile CRM tool" August 12, 2026 4.0 OVerall, Hubspot is a worthwhile CRM tool that enables teams to manage contacts, accounts and deals with some decent AI enablements Pros Hubspot CRM is a pretty good CRM tool that can compete with giants like Salesforce due to its capabilities and features. Cons There are occasionally data lags between Hubspot and other tools that require waiting or re-authorizing approvals which can take some extra time. Review Source Verified Reviewer Sales Coordinator Used the software for: Less than 1 year ### "easy navigation and consolidation of companies and users " January 9, 2026 5.0 I have enjoyed my experience with hubspot overall. Having a positive time with the ease of use and managing companies and deals under one spot. Pros I like the ease of use of consolidating the Deals, companies, tickets and also managing hubspot with our design department to communicate designs all in one spot. Cons I have issues with connecting hubspot to my gmail sometimes, which can be an issue for logging customer emails to create deals Review Source Verified Reviewer Account Executive Used the software for: 1-3 years ### "Account Executive" February 4, 2026 5.0 Overall, my experience with HubSpot CRM was positive. It was easy to use, helped keep things organized, and worked well for day-to-day CRM needs. While some features felt a bit limited without upgrades, it still did a solid job for managing contacts and deals. Pros I liked how easy HubSpot CRM was to use. Everything felt pretty intuitive, and it didn’t take much time to get set up or find what I needed. It was nice having contacts, deals, and notes all in one place without feeling overwhelming. Cons I didn’t love how limited some features felt unless you upgraded. A few things I wanted to do required jumping to paid plans, which could get a little frustrating over time. Review Source R Reviewer Commercial manager Used the software for: 1-3 years ### "Great product easy to start" February 10, 2026 4.0 Overall it is awesome. The product is one of the better crms which is working straight out of the box. Pros Their support is great.the system is very easy to configure.the way the onboarding works makes it easy to start with in days Cons I found the price to be increasing quickly.it is also not very clear on what u pay for. It feels very expensive Review Source Verified Reviewer Customer Success Lead Used the software for: 1-3 years ### "Herramienta completa " April 10, 2026 5.0 Pros La cantidad de funcionalidades que tiene y todo lo que puedes hacer con la herramienta. Nos ayuda mucho. Cons No es tan intuitivo y el material de soporte no siempre está actualizado. Sería bueno que mejoraran eso. Review Source Tanaya R. Executive Assistant Used the software for: 3-5 years ### "Love HubSpot!" November 27, 2025 5.0 Since we began using HubSpot, I have had so much support through their team, their videos, their frequently ask questions tool. You can get through so much with your team and contacts to continue to grow your business. Pros HubSpot is user friendly with amazing customer support. This is a wonderful platform to use for teams who can market their services via email, help with lead generation, and task management to keep everyone on the same page. Cons There are not too many times that I can think of. One thing to note is that you need to pay attention to the tear that you purchased so that you know all that you have access to. Review Source Chris F. Partner and Tech Used the software for: I used a free trial ### "Easy‑to‑Use CRM with Great Team Collaboration" August 11, 2026 4.0 HubSpot CRM is a polished, user‑friendly platform that works well for growing teams. It’s fast, reliable, and easy to adopt. While some advanced features require paid upgrades, the core CRM delivers solid value and keeps daily operations organized. Pros The interface is clean, the contact management is smooth, and automation makes daily tasks easier. It’s easy for teams to adopt without heavy training. Cons Some features sit behind higher‑tier plans, reporting can feel limited unless you upgrade, and customization isn’t as flexible as more advanced CRMs. Review Source ROSEMARY N. Business executive Used the software for: 1-3 years ### "Experience with husSpot Crm" March 9, 2026 5.0 I have had a very good experience with hubspot crm it has helped me manage my leads effectively, track customer feedbacks and made it ease to interact with clients hence growth and better performance Pros It's a bit complex for understanding if you not a fast learner, the user interface sometimes langs in that you not able to navigate through. Cons .The ease of lead generation and create a good sales force. Also improved customer support and engagements Review Source Verified Reviewer Director Platform Operations Used the software for: 3-5 years ### "HubSpot is a platform you should take a look at for your company" November 3, 2025 5.0 Overall we are very happy with our experience and are in the process of getting another 2 year agreement in place starting 12/31/25. Pros HubSpot has been a great platform for us. We use the email marketing features heavily and have found that it meets all of our needs. When we do have questions or a support issue, the support has been very good - both via tickets and the chat options. This platform provides more value for the money than other platforms we have taken a look at. Cons We transition from another SMS platform provider to the HubSpot SMS offering soon after it launched. It is still behind other more mature SMS solutions but HubSpot is making progress in adding additional functionalities. Review Source Verified Reviewer Owner Used the software for: 1-3 years ### "Organized, Visual, and Worth It" March 31, 2026 5.0 I have a positive experience with HubSpot CRM so far. The sales pipeline and the dashboards are very easy to customize and manage. They give a quick, visual snapshot that makes it easier to make decisions without digging through data. Pros What I like the most is how everything about my contacts lives in one place. For people that like to feel that you can easily manage lots of information and details, in a really easy way, HubSpot is your choice. Cons What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced features. For a small business or someone just starting out, the cost can feel like a stretch. Review Source LC Luísa C. Adm técnica Used the software for: 3-5 years ### "HubSpot inflexível e sem solução para clientes" August 29, 2025 1.0 Somos clientes da HubSpot com um contrato de 2 anos (até julho/2026), porém estamos extremamente insatisfeitos com a forma como nossa conta vem sendo conduzida. No início do ano, nosso CSM nos informou que, embora não fosse possível reduzir produtos do plano, poderíamos realizar trocas mantendo o valor contratado. No entanto, quando realmente precisamos efetivar essas trocas — já que estamos pagando por ferramentas que não usamos e precisamos de outras — fomos surpreendidos com a informação de que isso não é mais permitido. Além disso, precisamos de um aumento temporário de conversas no WhatsApp, mas fomos informados que só é possível adquirir pacotes fechados e obrigatoriamente até o fim da vigência do contrato, ou seja, não é possível contratar apenas o que precisamos por um curto período. Estamos indignados com tamanha falta de flexibilidade e de solução prática. Essa postura está nos prejudicando diretamente, impedindo nosso crescimento e colocando a parceria em risco. A HubSpot deveria ser um aliado estratégico para os clientes, mas até agora tem se mostrado um obstáculo. Queremos uma solução imediata para esse problema e aguardamos uma resposta clara e responsável da empresa. Pros Integrações com ferramentas e automações através de fluxos de trabalho. Cons Funcionalidades muito caras e engessadas, não se adaptam as necessidades do cliente. O valor que você paga não condiz com o que você utiliza e precisa, e não pode fazer mudanças nos produtos, mesmo mantendo o valor do contrato. São totalmente inflexíveis e ninguém resolve o problema, péssimo atendimento. Review Source R Reviewer Insurance Agent Used the software for: 3-5 years ### "A simple CRM" July 10, 2026 5.0 Pros HubSpot was a big change for us because it helped us move from confusing spreadsheets to a system that is more simple to use. With this CRM, we keep our client information and it is much easier to contact them. Cons Rarely, the settings to create new fields are not very easy. I spent some time to find the right fields. Review Source R Reviewer Instructional Designer Used the software for: Less than 1 year ### "Hubspot CRM Review" October 28, 2025 5.0 It's user friendly and intuitive. The way the information is organised makes sense so it's easy to pickup. Pros I really like the way the information is displayed about the contact - with the payment details all on one side and the personal information on the other. This makes it easy to quickly pull bits of information just from a glance. I also really like how you can hide blank properties when you go into the more detail contact information. Cons Sometimes the activity part in the middle that is the default feels a bit cluttered and hard to pull the most useful information easily out of. Review Source R Reviewer Head of Marketing Used the software for: 1-3 years ### "HubSpot: A Gamechanger For Nonprofits" May 6, 2026 5.0 HubSpot has been a gamechanger. It has made us thousands in potentally missed sales and saved us hours of organizational work. Pros HubSpot has been a gamechanger for our organization. It allows us to easily organize and reach out to our clients and supporters. We are able to replace outdated and confusing spreadsheets with an easy to use system. Cons I sometimes have trouble finding different sections of the system. Splitting up different sections in easier to understand ways could be helpful. Review Source R Reviewer Sales Enablement Consultant Used the software for: 3-5 years ### "Customizable but missing some basics" August 1, 2025 4.0 As an admin I prefer it to other CRMs that I've worked with for customizability and the flexibility of the association behavior which handles complex business models well. Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system. Pros Very customizable, especially handling changes to customizations well (showing where objects and fields are used), making mass-updates easy, intuitive back-end interface. Cons Out-of-the-box workflow functionality is extremely limited. The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist independently of tickets which means that the ticket functionality and email functionality are fused in a way that prevents either from working correctly. Review Source R Reviewer Key Account Manager - Nicaragua Used the software for: 3-5 years ### "Un aliado clave para el crecimiento" January 20, 2026 5.0 Mi experiencia general con HubSpot CRM ha sido positiva. Es una herramienta completa, intuitiva y útil para organizar procesos comerciales, mejorar el seguimiento y optimizar la gestión de clientes. Pros Me ha gustado la facilidad de uso de HubSpot CRM, su interfaz intuitiva y la forma en que permite organizar contactos y dar seguimiento a clientes de manera clara y eficiente. Cons Lo que menos me ha gustado es que algunas configuraciones avanzadas pueden ser complejas al inicio y requieren tiempo de aprendizaje para aprovechar todas las funcionalidades. Review Source estelle M. Assistante commerciale Used the software for: 1-3 years ### "Logiciel performant et intuitif " March 6, 2026 5.0 Utilisation professionnelle qui permet de réaliser un suivi des ventes. Simplifie la gestion de l’entreprise Pros Simplicité de l'interface, outil aéré et intuitif, tout est conçu pour que même les débutants puissent rapidement maîtriser les fonctionnalités. Les fonctionnalités sont bien organisées, ce qui permet une prise en main rapide. Cons Aucun avis négatif très bon outil de gestion des clients et des ventes . Facile d’utilisation et très intuitif Review Source Verified Reviewer Virtual Assistant Used the software for: 1-3 years ### "HubSpot as an Efficient tool in Real Estate, Sales and Recruitment" August 1, 2025 5.0 Extraordinary. Meets the companies expectations in email marketing, sales/client profile keeping and filters. Pros HubSpot does an amazing job in organizing records of prospect clients/sales. User interface is easily understandable. Worth the price for companies with sales, real estate and recruitment in nature. Cons One thing that I missed a lot was from the last update it did. Before, it has an automatic finder for linkedin profiles and automate necessary available information. It saved a lot of time and effort. Review Source DL Darlene L. Estimator-Estimating Coordinator Used the software for: 1-3 years ### "Great and Easy CRM" March 26, 2026 5.0 I use HubSpot daily and it is very easy to use and to manage all my information in one place. I have also taught others how to use this program. Pros I like the ease of use that HubSpot offers. I like that all of the information needed is stored together. Cons I don't like logging in once the time runs out if i am not active. I also don't want to have a double verification when logging in. Review Source R Reviewer Sales and Marketing Manager Used the software for: 3-5 years ### "HubSpot CRM is great all-in-one tool for sales, marketing and customer support." June 24, 2025 5.0 We have had a great streak of success working HubSpot CRM and it has helped us streamline our operations in customer support services, sales and marketing management. With HubSpot CRM, we are able to keep a close contact with our customers and leads which helps us to run more successful marketing campaigns and close more sales deals. Pros HubSpot CRM has outstanding customer engagement features which help us to interact freely with our customers making it easy to offer them the support they need. HubSpot CRM has top-class automations which allow us to automate most of the routine tasks that are time consuming. HubSpot CRM has customer segmentation features which helps us to categorize customers in order to offer them with personalized support services based on their needs. Cons HubSpot CRM has not given us any challenges. It has worked really well for us helping us solve all our needs. Review Source R Reviewer Vice President Used the software for: 3-5 years ### "Best Lead Tracking CRM!" January 5, 2026 4.0 Pros Sharing and tracking a lead pipeline across our team is very easy with HubSpot. The follow up reminders have also been quite useful for our team. Cons I find it is difficult to integrate with other platforms, and somewhat difficult to navigate. The UI is not as intuitive as other CRM's. Review Source Angie P. VP, Revenue Used the software for: 3-5 years ### "A solid CRM that has most of the fundamentals " January 4, 2026 4.0 Pros It is flexible and configurable and serves most of our sales and marketing team needs fairly well for our day to day usage. Cons I wish there were better analytics and chart building capabilities as well as more native integrations with contracting tools. Review Source Shenella S. Business Developer Used the software for: 1-3 years ### "HubSpot as a CRM tool" January 22, 2026 4.0 For a small to mod size business this tool works well as it integrates well across several areas of the business and is super easy and convenient to use. Pros It is super easy to use! It seamlessly puts into a smooth workflow several areas of a business including sales, marketing and work tools. It is very user friendly and has a great customer support for queries of customization. Cons It is on the high cost side. It's features may not work for a large scale company without several ad ons which again is an extra cost. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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