--- title: "Page 3 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4485 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/152373/HubSpot-CRM/reviews/?page=3" page_type: "reviews" language: "en" --- HubSpot CRM 4.5 (4485) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Page 3 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 51-75 of 4485 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LC Luísa C. Adm técnica Financial Services Used the software for: 2+ years ### "HubSpot inflexível e sem solução para clientes" August 24, 2025 1.0 Somos clientes da HubSpot com um contrato de 2 anos (até julho/2026), porém estamos extremamente insatisfeitos com a forma como nossa conta vem sendo conduzida. No início do ano, nosso CSM nos informou que, embora não fosse possível reduzir produtos do plano, poderíamos realizar trocas mantendo o valor contratado. No entanto, quando realmente precisamos efetivar essas trocas — já que estamos pagando por ferramentas que não usamos e precisamos de outras — fomos surpreendidos com a informação de que isso não é mais permitido. Além disso, precisamos de um aumento temporário de conversas no WhatsApp, mas fomos informados que só é possível adquirir pacotes fechados e obrigatoriamente até o fim da vigência do contrato, ou seja, não é possível contratar apenas o que precisamos por um curto período. Estamos indignados com tamanha falta de flexibilidade e de solução prática. Essa postura está nos prejudicando diretamente, impedindo nosso crescimento e colocando a parceria em risco. A HubSpot deveria ser um aliado estratégico para os clientes, mas até agora tem se mostrado um obstáculo. Queremos uma solução imediata para esse problema e aguardamos uma resposta clara e responsável da empresa. Pros Integrações com ferramentas e automações através de fluxos de trabalho. Cons Funcionalidades muito caras e engessadas, não se adaptam as necessidades do cliente. O valor que você paga não condiz com o que você utiliza e precisa, e não pode fazer mudanças nos produtos, mesmo mantendo o valor do contrato. São totalmente inflexíveis e ninguém resolve o problema, péssimo atendimento. Review Source Willem G. Commercial manager Computer Software Used the software for: 1-2 years ### "Great product easy to start" January 30, 2026 4.0 Overall it is awesome. The product is one of the better crms which is working straight out of the box. Pros Their support is great.the system is very easy to configure.the way the onboarding works makes it easy to start with in days Cons I found the price to be increasing quickly.it is also not very clear on what u pay for. It feels very expensive Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Their team is great.the system works well and integrated well in gws Review Source VR Verified Reviewer Business Development Computer Software Used the software for: 6-12 months ### "A worthwhile CRM tool" August 11, 2026 4.0 OVerall, Hubspot is a worthwhile CRM tool that enables teams to manage contacts, accounts and deals with some decent AI enablements Pros Hubspot CRM is a pretty good CRM tool that can compete with giants like Salesforce due to its capabilities and features. Cons There are occasionally data lags between Hubspot and other tools that require waiting or re-authorizing approvals which can take some extra time. Review Source Tanaya R. Executive Assistant Retail Used the software for: 2+ years ### "Love HubSpot!" August 26, 2025 5.0 Since we began using HubSpot, I have had so much support through their team, their videos, their frequently ask questions tool. You can get through so much with your team and contacts to continue to grow your business. Pros HubSpot is user friendly with amazing customer support. This is a wonderful platform to use for teams who can market their services via email, help with lead generation, and task management to keep everyone on the same page. Cons There are not too many times that I can think of. One thing to note is that you need to pay attention to the tear that you purchased so that you know all that you have access to. Review Source Rosemary N. Business executive Financial Services Used the software for: 1-2 years ### "Experience with husSpot Crm" February 19, 2026 5.0 I have had a very good experience with hubspot crm it has helped me manage my leads effectively, track customer feedbacks and made it ease to interact with clients hence growth and better performance Pros It's a bit complex for understanding if you not a fast learner, the user interface sometimes langs in that you not able to navigate through. Cons .The ease of lead generation and create a good sales force. Also improved customer support and engagements Review Source VR Verified Reviewer Customer Success Lead Logistics and Supply Chain Used the software for: 1-2 years ### "Herramienta completa " April 8, 2026 5.0 Pros La cantidad de funcionalidades que tiene y todo lo que puedes hacer con la herramienta. Nos ayuda mucho. Cons No es tan intuitivo y el material de soporte no siempre está actualizado. Sería bueno que mejoraran eso. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Más funcionalidades en una única herramienta Review Source VR Verified Reviewer Director Platform Operations Computer Software Used the software for: 2+ years ### "HubSpot is a platform you should take a look at for your company" October 30, 2025 5.0 Overall we are very happy with our experience and are in the process of getting another 2 year agreement in place starting 12/31/25. Pros HubSpot has been a great platform for us. We use the email marketing features heavily and have found that it meets all of our needs. When we do have questions or a support issue, the support has been very good - both via tickets and the chat options. This platform provides more value for the money than other platforms we have taken a look at. Cons We transition from another SMS platform provider to the HubSpot SMS offering soon after it launched. It is still behind other more mature SMS solutions but HubSpot is making progress in adding additional functionalities. Review Source VR Verified Reviewer Owner Marketing and Advertising Used the software for: 1-2 years ### "Organized, Visual, and Worth It" March 28, 2026 5.0 I have a positive experience with HubSpot CRM so far. The sales pipeline and the dashboards are very easy to customize and manage. They give a quick, visual snapshot that makes it easier to make decisions without digging through data. Pros What I like the most is how everything about my contacts lives in one place. For people that like to feel that you can easily manage lots of information and details, in a really easy way, HubSpot is your choice. Cons What I don’t love is the pricing. While HubSpot offers a lot of value, it can become expensive fairly quickly as you add more contacts and as you start needing more advanced features. For a small business or someone just starting out, the cost can feel like a stretch. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Because HubSpot offers more for about the same price per plan. Review Source MM Michele M. Team Coordinator Telecommunications Used the software for: 2+ years ### "HubSpot CRM 2025 Review" August 29, 2025 5.0 Pros HubSpot CRM allows me to manage contacts and close deals rapidly in one single space. Email marketing tools on the other hand help attract customers. Cons I do not have any specific aspect that I face when using HubSpot CRM on my end - it is the leading Customer Relationship Management tool so far. Review Source VR Verified Reviewer Business Development Manager Construction Used the software for: 2+ years ### "Hubspot CRM is the way to go." July 28, 2025 5.0 Hubspot has a software that really helped me manage my selling and marketing activities. In truth, this CRM is only limited by the user's own creativity and abilities. Pros There honestly a lot to love here and the seriously compound each other. To start with being able to customize your data view helps prioritize what you need most for your business and is very easy to use. This ultimately allowed me to work faster with lead management and task completion. Ultimately, this app can deliver a lot of value by allowing you to understand your email performance and the success rates of your activities. Cons I wasn't able to bulk edit like I would've wanted to like a spreadsheet, but with the rate Hubspot innovates this may already be an option! Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM The process for getting launched and setting up was self guided. I didn't really need someone to walk me through what to do (even though I know I could've asked). Review Source Nicole M. Sales Enablement Consultant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Customizable but missing some basics" July 31, 2025 4.0 As an admin I prefer it to other CRMs that I've worked with for customizability and the flexibility of the association behavior which handles complex business models well. Service module needs a lot of work before it will do everything I consider base requirements of a ticketing system. Pros Very customizable, especially handling changes to customizations well (showing where objects and fields are used), making mass-updates easy, intuitive back-end interface. Cons Out-of-the-box workflow functionality is extremely limited. The absolute worst is email handling, emails to linked inboxes have no settings control and always link to multiple deals; emails linked to Helpdesk don't exist independently of tickets which means that the ticket functionality and email functionality are fused in a way that prevents either from working correctly. Review Source PW Paisley W. Instructional Designer Professional Training & Coaching Used the software for: 6-12 months ### "Hubspot CRM Review" October 22, 2025 5.0 It's user friendly and intuitive. The way the information is organised makes sense so it's easy to pickup. Pros I really like the way the information is displayed about the contact - with the payment details all on one side and the personal information on the other. This makes it easy to quickly pull bits of information just from a glance. I also really like how you can hide blank properties when you go into the more detail contact information. Cons Sometimes the activity part in the middle that is the default feels a bit cluttered and hard to pull the most useful information easily out of. Review Source MR Monica R. Insurance Agent Insurance Used the software for: 2+ years ### "A simple CRM" July 9, 2026 5.0 Pros HubSpot was a big change for us because it helped us move from confusing spreadsheets to a system that is more simple to use. With this CRM, we keep our client information and it is much easier to contact them. Cons Rarely, the settings to create new fields are not very easy. I spent some time to find the right fields. Review Source DV Dylan V. Head of Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "HubSpot: A Gamechanger For Nonprofits" May 1, 2026 5.0 HubSpot has been a gamechanger. It has made us thousands in potentally missed sales and saved us hours of organizational work. Pros HubSpot has been a gamechanger for our organization. It allows us to easily organize and reach out to our clients and supporters. We are able to replace outdated and confusing spreadsheets with an easy to use system. Cons I sometimes have trouble finding different sections of the system. Splitting up different sections in easier to understand ways could be helpful. Review Source JLL Jose Luis L. Key Account Manager - Nicaragua Computer Software Used the software for: 2+ years ### "Un aliado clave para el crecimiento" January 19, 2026 5.0 Mi experiencia general con HubSpot CRM ha sido positiva. Es una herramienta completa, intuitiva y útil para organizar procesos comerciales, mejorar el seguimiento y optimizar la gestión de clientes. Pros Me ha gustado la facilidad de uso de HubSpot CRM, su interfaz intuitiva y la forma en que permite organizar contactos y dar seguimiento a clientes de manera clara y eficiente. Cons Lo que menos me ha gustado es que algunas configuraciones avanzadas pueden ser complejas al inicio y requieren tiempo de aprendizaje para aprovechar todas las funcionalidades. Review Source EM Estelle M. Assistante commerciale Leisure, Travel & Tourism Used the software for: 1-2 years ### "Logiciel performant et intuitif " March 2, 2026 5.0 Utilisation professionnelle qui permet de réaliser un suivi des ventes. Simplifie la gestion de l’entreprise Pros Simplicité de l'interface, outil aéré et intuitif, tout est conçu pour que même les débutants puissent rapidement maîtriser les fonctionnalités. Les fonctionnalités sont bien organisées, ce qui permet une prise en main rapide. Cons Aucun avis négatif très bon outil de gestion des clients et des ventes . Facile d’utilisation et très intuitif Review Source SO Scarlett O. Business Development Specialist Computer Software Used the software for: 6-12 months ### "HubSpot: Go-To for High Volume Pipeline Management" May 29, 2026 4.0 I really enjoy using HubSpot, I find it to be my favorite CRM. I enjoyed the power it gave me as a user to view reports and the organic nature of its systems Pros The systems are intuitive and powerful. The reports and services are easy to use as a salesperson with a large book of business. Cons I found multitasking on HubSpot to be clunky, and the deeper sales ops use cases are less intuitive, require taking additional time for trainings Review Source DL Darlene L. Estimator-Estimating Coordinator Construction Used the software for: 1-2 years ### "Great and Easy CRM" March 25, 2026 5.0 I use HubSpot daily and it is very easy to use and to manage all my information in one place. I have also taught others how to use this program. Pros I like the ease of use that HubSpot offers. I like that all of the information needed is stored together. Cons I don't like logging in once the time runs out if i am not active. I also don't want to have a double verification when logging in. Review Source Hannah K. Vice President Marketing and Advertising Used the software for: 2+ years ### "Best Lead Tracking CRM!" December 31, 2025 4.0 Pros Sharing and tracking a lead pipeline across our team is very easy with HubSpot. The follow up reminders have also been quite useful for our team. Cons I find it is difficult to integrate with other platforms, and somewhat difficult to navigate. The UI is not as intuitive as other CRM's. Review Source Gabriel S. Senior Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "Amazing CRM tool - not the cheapest but well worth it" July 14, 2025 5.0 The tool itself is extremely valuable to any larger business that needs to track and apply consumer data and would be an excellent asset for any marketing manager. Support was excellent though delayed at times. Pros Helps to track customer data and apply it towards outbound marketing in personalized methods. This definitely helped all marketing efforts. Cons Sometimes complex to manage and set up. Decent support though. I'd say upkeep of all the data systems can be one of the more challenging aspects that needs to be automated. Review Source VR Verified Reviewer Directeur de Clientèle Broadcast Media Used the software for: 2+ years ### "Hubspot, idéal pour suivre les performances Sales ! " June 30, 2025 5.0 HubSpot CRM m’a permis de piloter mon pipe commercial avec une grande efficacité : visibilité claire sur les opportunités, automatisation des relances, et priorisation des leads grâce au scoring. C’est un outil simple, fluide, et parfaitement adapté à une démarche sales orientée performance. Pros J’ai particulièrement apprécié la clarté du pipeline commercial, la facilité de création et de suivi des deals, ainsi que les automatisations (relances, notifications) qui font gagner un temps précieux. Le scoring des leads est aussi un vrai plus pour concentrer ses efforts sur les opportunités à fort potentiel. Cons Certaines limitations apparaissent sur la personnalisation avancée des reportings ou des workflows sans passer à des options payantes. De plus, lorsqu’on gère un volume important de données, l’interface peut parfois manquer de rapidité ou de flexibilité sur certaines vues personnalisées. Review Source SS Sheni S. Business Developer Legal Services Used the software for: 1-2 years ### "HubSpot as a CRM tool" January 20, 2026 4.0 For a small to mod size business this tool works well as it integrates well across several areas of the business and is super easy and convenient to use. Pros It is super easy to use! It seamlessly puts into a smooth workflow several areas of a business including sales, marketing and work tools. It is very user friendly and has a great customer support for queries of customization. Cons It is on the high cost side. It's features may not work for a large scale company without several ad ons which again is an extra cost. Review Source AM Anna M. Customer Service Agent Health, Wellness and Fitness Used the software for: 2+ years ### "Compared to other free version, HubSpot still the best choice " April 23, 2026 5.0 Pros I love HubSpot CRM for two main reasons: first, it’s free and allows infinity contact list for a small business and secondly, it can be integrated with almost any third-party platform. Each time we use a new tool, this allows us to import our contact list from HubSpot. Cons It’s complicated or I don’t know how to do it properly. This hasn't happened to me just a few times, but every time I export a contact from Excel, HubSpot creates new properties if I don’t set everything correctly. Review Source VR Verified Reviewer COO Computer Software Used the software for: 2+ years ### "Great CRM With Strong Support, but Marketing Tools Get Pricey" December 23, 2025 4.0 Overall, HubSpot is an excellent CRM with dependable support and solid day-to-day tools. It’s great value on the service side, but the marketing add-ons can push the budget higher than expected. Pros Affordable and effective for CRM and support. The tools are easy to use, and HubSpot’s support team has always been helpful and responsive. Cons Marketing features can get expensive quickly, especially as you scale or need more advanced capabilities. Review Source OL Ollie L. RevOps Analyst Financial Services Used the software for: 2+ years ### "Powerful all-rounder CRM that has helped us to grow" May 27, 2025 5.0 Very good all-rounder, enabling us to operate efficiently across all areas of our GTM function (marketing, sales, customer success). The product feels like it is constantly being updated and improved, and is a very powerful CRM. Pros Workflows and automations are very powerful and enabled us to scale our marketing, sales and customer success processes. Hubspot can also integrate with pretty much any other tool out there as well which makes things a lot easier. Managing inbound leads and enquiries through forms and workflows is very helpful, and all of the elements within the marketing hub (e.g. email) have recently been updated and are a massive improvement from when i first started using Hubspot 4 years ago. Cons Lead scoring can be a bit complex and clunky and is one thing that has frustrated me in the past, although there have been some recent updates/releases to this. The sales forecasting tool could also be improved by being made more customisable. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Needed a more advanced CRM as we were scaling, and in particular the marketing hub functionalities. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.