# Page 30 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 30 - Is HubSpot CRM the right Lead Management solution for you? Explore 4451 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews

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HubSpot CRM

4.5 (4451)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 7th, 2026

# Page 30 - Reviews of HubSpot CRM

## Showing most helpful reviews

Showing 726-750 of 4451 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

EN

Emily N.  
Customer Success Manager  
Education Management  
Used the software for: 2+ years

### "HubSpot Makes It Easy to Keep Track of Contacts"

November 2, 2023

5.0

Pros

I mainly use HubSpot for contact management, although our sales and marketing departments use it for much more. I love how easy it is to find contacts. It's also to fix mistakes I (or others) make on customer profiles. Example: sometimes a contact gets attached to the wrong company. It's super easy to undo the mistake and get the customer attached to the correct organization.

Cons

I'm sure this is due to users on our end but there are multiple companies that should, in fact, be the same one. It's easy to fix but would be nice if we had a way to prevent it.

Review Source

Spencer R.  
Marketing Manager  
Human Resources  
Used the software for: 2+ years

### "Simple, Powerful, Integrated, and In-Sync With Marketing"

March 3, 2017

5.0

We are a professional employer organization. We have a small sales team that is spread across the country. We have a small marketing team as well. Our sales team was not using our prior CRM. It felt like a tax they had to pay in order to make sales. This CRM actually helps them sell. They love using it. They like the simplicity and they like how it reduces the amount of manual data entry they have to do. We also were trying to find a way to build our proposal information gathering process into our CRM and the flexibility of this CRM and the integrations with things like google drive and zapier made it possible. Combining this tool with the HS marketing platform is just an incredible combination. Real time fully integrated databases with our sales and marketing team make us more in-sync. It has allows us to worry about selling and marketing instead of our data.

Pros

The built in notifications. The clean design. Visual drag and drop deal stages. Custom field options. Web form integrations. Other web app integrations. Sales tools. Timeline layout is great for contextual selling.

Cons

Early on there was some challenges with importing our old data into the tool because of their email requirements, but that has been resolved.

Review Source

HF

Hampus F.  
Head of Sales  
Information Technology and Services  
Used the software for: 6-12 months

### "A great CRM tool that however demands quite a lot from the users"

October 28, 2022

4.0

It's surely a great tool, but then you need time to get totally into it in order to get the maximum value out of it.

Pros

HubSpot CRM is a complete tool, with a features and functionalities you could ever need. The integrations with other tools is also great, and it can surely cover all needs for big and small companies.

Cons

We experienced it as a big threshold to get up to efficiency with the tool. I understand that when up and running as it should, it's hard to compete with, but we never came that far. It's a combination of the massive amounts of features, tools and integrations, together with a somewhat not totally intuitive UI, that creates an inertia of getting into the tool.

Alternatives considered

[Cinode](https://www.capterra.com/p/179326/Cinode/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)

Reason for choosing HubSpot CRM

We heard that it should be the best CRM tool with multiple values for different areas.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

We weren't to happy with Salesforce and wanted to try something else.

Review Source

MD

Manish D.  
Head Student Sales  
Education Management  
Used the software for: 2+ years

### "A great product "

March 12, 2022

4.0

Very good and highly satisfactory

Pros

Cloud based, website traffic, page wise traffic, email integration

Cons

Nothing as such, UI and UX can be improved

Review Source

JPP

Juan Pablo P.  
Onboarding Manager  
Computer Software  
Used the software for: 2+ years

### "HubSpot is a great help for the management of pieplines and presentation of metrics. "

February 18, 2024

5.0

Overall very satisfied with the cost-benefit

Pros

Easy to use Strong dashboard reports Flexible with third-party integrations

Cons

Not very useful for the generation of Journeys. Some reports are not possible to outline in your dashboard.

Review Source

KM

Kelly M.  
Director of Quality Assurance  
Civic & Social Organization  
Used the software for: 2+ years

### "Useful for inbound, outbound a little more difficult"

August 16, 2021

4.0

Good for inbound leads, OK for outbound. We vet leads using social, so the property sectionis very convenient and handy. As a group we are still working on maximizing all features and some are better than others.

Pros

Comprehensive property information, easy to look up needed info at a glance, works well for our sales, marketing, and member success teams.

Cons

We work with multiple PR teams who submit their clients for consideration and hubspot merges profiles with the same email address. This makes it difficult to track key client info from our most valued clients. Editorial is not able to use hubspot so different platforms are needed.

Review Source

Joseph L.  
CRO  
Information Technology and Services  
Used the software for: 2+ years

### "Hubspot is the Bomb"

December 1, 2020

5.0

Incredibly easy experience to get trained on and to use. Highly recommend.

Pros

I love using Hubspot. We were looking for a new CRM platform for our startup and after looking around and even trying many other solutions, we landed on Hubspot and we are super happy we did. Easy to use, great UI, and always giving you helpful hints and tricks to be successful.

Cons

Lots of choices so you need to determine how to set it up to best suit your needs. Once you have your profiles set, you are well on your way.

Alternatives considered

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)

Switched from

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Better UI and much easier to use.

Review Source

SD

Susan D.  
Chief Growth Officer  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "HubSpot Explored: The Pros and Cons of this All-in-One Solution"

January 2, 2024

5.0

Overall I believe it is a good tool but there are other options out there today (January 2nd 2024) that offer the same if not better application at a lower cost with no annual committments

Pros

Ease of use, ability to use some of their more advanced features for free

Cons

Customer support lacking and once you sign a contract it is VERY hard to change

Review Source

EC

Emily C.  
Marketing Executive  
Marketing and Advertising  
Used the software for: 6-12 months

### "Inbound Marketing Exec using HubSpot on a daily basis "

March 30, 2017

4.0

I am an inbound marketing exec who uses HubSpot on a daily basis. The company I work for, Strategic IC, is a B2B digital marketing agency that helps clients generate qualified leads via inbound marketing and sales, social media and open source web development. We are a Platinum Certified HubSpot partner and therefore also promote the use of HubSpot to our own clients. We use HubSpot to run various different Inbound campaigns, and create lots of landing pages, blogs, workflows etc through HubSpot. HubSpot is used throughout the whole of the company and is a very easy and intelligent tool to use. The biggest pro is that the HubSpot CRM is completely free! It is well worth using and trying out to see if it suits all of your needs before upgrading to any other packages. I find the CRM tool to be very intuitive - it really helps when tracking what a contact has been doing, for example if an email has been delivered into their inbox, or whether they have read the email etc. Additionally, the dashboards provided by the CRM are a very helpful snapshot of your metrics, however I do feel they could provide a lot more depth. There are only a few cons to the HubSpot CRM - sometimes it can be slow at loading changes to the database and occasionally it does crash and needs to be refreshed multiple times before it returns to normal. Also there is a big jump in price (from free) to add on the reporting features, which can put some clients off upgrading the tool further.

Pros

CRM is completely free, until you want to upgrade and add more features. Really easy way to easily keep track of all contact and see what actions they have been taking. Very intuitive tool. Helpful snapshot of metrics with the dashboards.

Cons

There are only a few cons to the HubSpot CRM - sometimes it can be slow at loading changes to the database and occasionally it does crash and needs to be refreshed multiple times before it returns to normal. There is a big jump in price (from free) to adding on the additional features such as reporting features.

Review Source

Bo K.  
Customer Service Ambassador  
Banking  
Used the software for: 2+ years

### "Automation Master"

November 8, 2023

5.0

Tried to integrate the eCommerce store with the product, easily done and worked smoothly. Created ad management tools as well, also worked fine.

Pros

Automates almost every tasks that are performed by CRM team and with sales & marketing team so organizing and analyzing become manageable with less effort. Can say more user-friendly than some other products.

Cons

Expensive product and the reporting feature is somehow limited, couldn't reach every expectation.

Review Source

VR

Verified Reviewer  
CTO  
Retail  
Used the software for: 1-2 years

### "Very good out the box lots of features behind pay walls"

December 15, 2023

5.0

Pros

Out the box it is very easy to use and track different activities.

Cons

When attempting to customise the product there are lots of features that require an additional license or package to use.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[monday.com](https://www.capterra.com/p/147657/monday-com/)

Review Source

Pankaj Singh S.  
Marketing operations  
Consumer Services  
Used the software for: 2+ years

### "Easy to use CRM in a good cost"

June 27, 2021

4.0

Very good

Pros

Easy to use UI and feature set. Learning curve is very low and train user is very easy.

Cons

Sometimes I face bugs in contact filter section, where I see incorrect numbers but that is very rare.

Reason for choosing HubSpot CRM

Feature set it is giving to us, very low learning curve, and hubspot support.

Review Source

Anne L.  
Partner  
Management Consulting  
Used the software for: 2+ years

### "I Recommend HubSpot All The Time"

May 13, 2020

5.0

Overall, it is a FABULOUS product! I highly recommend it. Many large companies use it but I would implore small businesses not to overlook it

Pros

The list of Pros would be long! I cannot believe the functionality provided with the free version. We have thousands of contacts and have 5 people with access. The biggest pro would have to be the customer service. It is fantastic! Always available and always knowledgeable - rare these days.

Cons

If I could change one thing, it would be the ability to keep history on contacts. For example, it a contact worked at Company A and then left to go to Company B, I would love the history to be kept.

Reason for choosing HubSpot CRM

It allowed us to utilize the free version as we grow our company. We have the ability to use it for years before we will need to transition to the next level.

Switched from

[Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Cost. Customer support.

Review Source

VR

Verified Reviewer  
Marketing consultant  
Computer Software  
Used the software for: 2+ years

### "HubSpot wins "

October 20, 2022

5.0

It is perfect for seed startups, small businesses but also for growing companies. There is everything you need in a free version and you can buy the features you need when you are growing. CRM with a good lead management, different marketing tools and it works on mobile.

Pros

The best features to improve your sales are free.

Cons

Can't really find disadvantages, maybe there is one - improving a mobile version could be great

Review Source

David G.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "The best CRM for Inbound marketing"

September 7, 2022

5.0

My prefered CRM to recommend and use for my business and my clients

Pros

I love the capabilities HubSpot has built in their product, is complete and covers all the needed task and sections to create a solid content strategy.

Cons

Its price makes it usable for medium businesses rather than small ones, but the free tier is generous enough before considering upgrading.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

HubSpot has the most generous free tier combined with the right tools to get my workflow working smoothly.

Review Source

JA

Jimena A.  
Commercial executive  
Real Estate  
Used the software for: 1-2 years

### "Great software to keep tracking of the life cycle stages"

December 7, 2021

5.0

Pros

The pipeline and the statistics reports that allows you to compare basically in one click the most important information of your leads

Cons

It has a lot of functions so maybe it could be difficult to understand at first

Review Source

NK

Nick K.  
Demand Generation Manager  
Mental Health Care  
Used the software for: 2+ years

### "Never Looking Back"

March 14, 2019

5.0

Do you know that scene in The OA where her helmet is unlocked and she can breathe again? Coming from Pardot/Salesforce, Hubspot's Marketing/Sales alignment is like that desperately needed breath of fresh air. I used to spend 5-10 hours EACH WEEK correcting and updating data between Pardot and Salesforce that became misaligned as Marketing worked out of Pardot and Sales worked out of Salesforce. Yes, Pardot/SF will tell you that those systems have a bi-directional sync, but it's far from perfect. Here, everyone uses Hubspot and it's ... just... beautiful. It's that single source of truth that your leadership team has been asking for. I've become more productive and have been able to scale up our demand generation programs faster using Hubspot.

Pros

The inherent Marketing/Sales alignment is lightyears ahead of competitors "bi-directional sync." The web content management system lets us create blogs and landing pages and report on them effectively. The email automation workflows are the easiest of any on the market. Their new drag and drop features have eliminated the need for external contracted designers. The dashboards and list/report building features are user-friendly enough that my entire sales team is able to customize what they need on the fly without reaching out to me (their Admin).

Cons

We're pushing Hubspot's capabilities further and further each month, so whenever there is something that we need to function differently or would like to add, they listen, and have often let us beta test those new feature's we've asked for.

Review Source

TC

Tobi C.  
Business development manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "HubSpot CRM"

September 5, 2022

5.0

Worth the spend regardless ad essential for any business wantoming to bring all aspects of a business into one place. With HubSpoy you bring sales, marketing, service and ops all together.

Pros

Ease of adoption, daily use and HubSpot academy that not only helps with the software but activity training.

Cons

The cost, compared to other CRM. HubSpot can be quite pricy for the power you needing terms of automation.

Review Source

PM

Patrick M.  
Digital Marketing Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "What's Not to Like!"

June 19, 2020

5.0

I was able to incorporate using the application for hr/hiring practices, clinical long term tracking of patient success, business development, and revenue development.

Pros

Hubspot is an incredible product which incorporates every aspect of sales and marketing and has so many integrations, that your success is unlimited. The CRM is fully customizable, the email marketing application has endless templates, you can import your entire website, do paid media and track all your campaigns and track all of your social media efforts as well. Don't even get me started on the reporting capabilities because they are endless. I want to see all contacts who have opened five web pages, completed a lead form, within the last three months, boom done. Segmentation, lists, snippets, automation, sequences for any process. Can you tell I'm a big fan!

Cons

The biggest problem you will have is getting your team to understand the full depth and functionality of the application. I wish I had more by in from the entire team, which is not the applications fault.

Alternatives considered

[Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/)

Reason for choosing HubSpot CRM

Cost, functionality, and familiarity with the product.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

To many different applications doing multiple marketing and sales tasks.

Review Source

RP

Ryan P.  
Senior Account Executive  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Hubspot CRM "

April 1, 2024

4.0

I see the capability and how it may work but it has been a difficult costly transition. I do not know if I would recommend it to companies with many (hundreds of thousands) of companies, contacts with multiple sales service incidents.

Pros

It tracks leads and pipeline ok. The Sales Prospecting dashboard is nice

Cons

The Ring Central Dialer does not even give the ability to transfer a call. Calles often cant get through. Typing in a name has to be 100% correct. There is no knowledge for nicknames, no suggestions. If someone last is mann or manne or man all should pull something up. The complications of placing an order getting a quote, etc. is cumbersome and we have lost many sales. Workflow is slow for someone needing to contact various people. Notes and activity flow between contacts, companies, and deals is difficult to grasp and view pertinent info quickly. Even

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Salesforce got very complicated because we kept adding fields instead of having a core development group and a strategy.

Review Source

VR

Verified Reviewer  
International Sales Manager  
Sporting Goods  
Used the software for: 2+ years

### "Best freemium CRM tool"

March 17, 2022

4.0

It has helped us have a clear view of the sales forecast and keep our leads well attended.

Pros

Many features are free so you can try it and pay for the different modules you will be needing in the future progressively.

Cons

For some specific features, you need to pay for a big module that maybe includes features you will not be using.

Reason for choosing HubSpot CRM

Due to the volume of deals and contacts, an Excel sheet wasn't enought.

Review Source

VR

Verified Reviewer  
SDR  
Consumer Services  
Used the software for: 6-12 months

### "One of the best CRM on the market at the moment"

March 17, 2022

4.0

Amazing experience. The all Hubspot team is very reactive and open to feedback when you try to contact them. The tool itself really helps make life easier. Customer journey is on point.

Pros

Hubspot is one of the best (if not the best) tool on the market to manage your customers. From lead qualification to creating sales pipes, to manage all interaction all step of the way: Hubspot is doing it all. It is possible to link and integrate hubspot to many other tools. We for instance have it linked to Slack and other tools and it's so easy and handy to use. What I also love about Hubspot is that you can create email templates and create sequence with them. From there, you can lauch automated emails.

Cons

They improve all the time which is great. It also means that one your side, you need to improve your knowledge of Hubspot all the time. It's very hard to become a master of it if you don't stay constantly updated.

Review Source

KF

Kim F.  
Executive Assistant  
Automotive  
Used the software for: Less than 6 months

### "Buyer Beware!! Awful sales, onboarding and customer service"

January 12, 2024

1.0

I would say that our overall experience has been abysmal. I let them know that I expected our onboarding to be challenging and they assured me that they have an experienced team that would be able to meet all of our requirements. They arranged for a 3rd party to do our onboarding and told us the fee would be double the regular onboarding fee. Once the contract was signed, the third party took over 1 week to set up an initial consultation and could not follow up until a full week later. He then went out of town for two weeks. It has now been over a month and we still do not even have a timeline for completion. I asked Hubspot if they could put our monthly charges on hold until our onboarding was complete and they refused. We had to sign up for an additional 2 months of MailChimp just to get our regular email marketing out for December and January. I don't know if the company is over-leveraged and they are having cashflow problems, but this is not what I expected when I signed up.

Pros

Although we signed our contract with Hubspot in November, we have not been able to use it in spite of being charged for two months of service. At this time I have nothing positive to say.

Cons

The sales team used timeshare-esque sales practices. High pressure, over-promising under-delivering. Insisted on signing the contract right before the holidays without mentioning that we would be paying for the service despite not being onboarded. We were told that we would be able to start using it right away, but they neglected to show us how to enter contacts. They are now trying to blame the third party, but no one at Hubspot reached out to us once we signed the contract until more than 10 days later.

Review Source

Nikhil T.  
Sales Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Have a deal, just Hubspot it ! "

November 26, 2019

4.0

I've really enjoyed working on HS, and its one of the most user friendly CRM's i've used since. They have all the features needed to ensure you follow up and close those deals you've even forgotten about.

Pros

I love the marketplace value add in terms of their Hubspot academy that gives you certifiable courses, which is extremely helpful. Hubspot really automates your job and ensures you don't miss out on a lead and ensure you dont miss an opportunity and generate as much productivity as you can out of your day and leads.

Cons

I would have liked the customer service to be more easy to approach and prompt, but then again, I've only had only one issue in 2 years, so thats fine by me.

Alternatives considered

[Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing HubSpot CRM

I love the functions that Hubspot has to offer, its an all in one plan that gives you everything you need and more.

Review Source

VR

Verified Reviewer  
Growth Marketing Specialist  
Financial Services  
Used the software for: 2+ years

### "Incredible CRM"

December 12, 2023

5.0

Pros

It's the best CRM for marketing work - everything is seamless and easy - setting up workflows, and emails, managing pipelines, creating automations, properties, etc. It allows for great customization as well. Customer support is also amazing, I needed to speak with them 5-6 times and they were always super quick and helpful.

Cons

Overall, my experience with Hubspot has been very positive. Nothing comes to mind, to be honest.

Review Source

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