# Page 34 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 34 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 34 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 826-850 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Shawn H. Senior Digital Strategist Marketing and Advertising Used the software for: 2+ years ### "HubSpot Over Everything Else" December 5, 2019 5.0 Once you get to know your way around the CRM with all the functionality it's really easy to use. Take time to get training on all of the functionality and HubSpot does a good job with their training staff. Pros It's easy to keep track of everything in the sales pipeline like the last conversations you or another rep has had with a prospect or client, how many times you've followed up and to determine what work still needs to be done. Cons It very rarely can be glitchy but when it is, it can be annoying. There are a lot of duplicate contacts that are in the CRM that confuses things a bit but they get cleared out then you'll have another batch to take care of. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Salesforce was a bit too big for what we needed, with a sales staff of only 4-5 we didn't need to have a CRM like Salesforce. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) We were expanding and needed more functionality to track deals and deal stages. Review Source AU Alessandro U. Country Director Marketing and Advertising Used the software for: 2+ years ### "You can't expand your business without using a proper CRM" September 30, 2022 5.0 Now we can manage all the contacts we have and avoid losing precious information. We send an email or call a prospect at the right time. Pros You can write and keep a lot of information about your prospects and clients. We really love the integration with Gmail and the task list. Cons It is not translated into every language and you have to study and follow many courses from Hubspot Academy to really appreciate how it works. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Price and feautures Review Source AG Alicia G. COO Management Consulting Used the software for: 1-2 years ### "Small-business friendly—ish" July 7, 2023 5.0 Pros Hubspot is a pretty robust product that's waaaaaay less intimidating to the layperson than more enterprise solutions like Salesforce. It's got all the features and functionality that we need for our sales & business development folks to track important data. Cons The marketing suite feels way less user-friendly than the sales functionality, and throughout the product there are a few things that are nigh-unnavigable without contacting their support team—that said, their customer support is phenomenal, so I've always been able to get done what I've been attempting to do. Review Source VR Verified Reviewer Director of Clinical Integration Hospital & Health Care Used the software for: 1-2 years ### "An amalgamation of all the CRM tools in one integrated solution" September 14, 2022 5.0 Hubspot has been all around a great solution to our CRM needs. The customer support team is phenomenal and they have already made several improvements since starting with their product. Pros The integration that HubSpot provides regarding email campaigns, analytics, professional forms, and KOL tracking has played a huge role in my company's efficiency and success Cons Some of the analytic fixtures have limited ability for customization, but so far this has been a non-issue Review Source VR Verified Reviewer Demand Generation Computer Software Used the software for: 2+ years ### "Intuitive yet feature packed" September 6, 2023 5.0 Pros The tool is super easy to use - gotta hand it to HubSpot's UI and design teams. It does all we need for account and contact management and also serves as our marketing automation platform. When we've had to use support, responses have been quick and helpful. Cons Outages do occasionally happen, which can be frustrating. Review Source HR Heiko R. CFO Computer Software Used the software for: 2+ years ### "Gutes CRM- und Salestool was seinen Preis hat" August 30, 2023 4.0 Sales funnel Management und Automatisierung von Leadgenerierung sowie Verfolgung funktioniert sehr gut. Die Workflows unterstützen gut und die Auswertungen sorgen für Transparenz. Pros Als CFO interessieren mich natürlich stark die Auswertungen zu KPI insbesondere zu Salesfunnel und Conversion für die Planung und Kalulation. Aus Effizienzsicht ist die Sales-Automatisierung eine gute Unterstützung. Cons Stakeholder Management und Schnittstellen zu weiteren Systemen. Review Source VR Verified Reviewer CTO Computer Software Used the software for: 2+ years ### "Effective CRM for daily tracking" April 13, 2022 5.0 It was good one. Pros The simplicity of the portal to log the details. Cons Overwhelming feature set. Needs long learning curve to under complete feature set. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source SS Stephanie S. Customer Success Manager Real Estate Used the software for: 6-12 months ### "Hubspot" May 19, 2022 4.0 Overall, the learning curve wasn't too hard to learn with . Most of the menu categories are easy to follow (Contacts, Conversations, Reports), and it can sync with your company to further track conversations easily. It's also easy to see any communication in Hubspot, not just your own. Overall, it's pretty useful as a CRM for leads, closed sales and account management. Pros Everything is in one place with this CRM, and there are several menus and drop-downs available to try to find anything you might need. Each section is easy to use - Contacts (to find contacts and reach out), Conversations (to read/track emails), Marketing (for campaigns), Sales (for tasks/to-do items), Service (to track/close tickets), Automation (for automatic email sequences) and Reports. I can also schedule emails to go out automatically, and even calls are recorded and tracked to keep track of to-do lists. You can also sync Hubspot with your email system to automatically track if it's easier to not email through Hubspot. Cons Can be a slight learning curve due to all of the things you can do – getting a hang of where to find what when can take a bit since the menus are relatively expansive, but they're simple to figure out. On the payment side of things, the platform can get expensive and contracts are not flexible...and depending on the tier you paid into, you may have to pay to get additional technical support if you need it. Review Source MR Maggie R. Digital Marketing Computer Software Used the software for: 6-12 months ### "Not many other CRMs can compete with HubSpot" April 3, 2022 5.0 HubSpot is a great CRM option for bigger companies with bigger budgets, but is not practical for small companies or startups Pros The tool is all inclusive for sales professionals and offers a variety of features that perform better than competing CRMs Cons HubSpot is very expensive and the pricing varies according to the number of contacts you have Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Copper](https://www.capterra.com/p/141642/Copper/) My team switched CRMs Review Source RS Rita S. Group Marketing Manager Hospitality Used the software for: 1-2 years ### "The BEST CRM in the market, hands down " August 9, 2019 5.0 We have been able to promote transparency and alignment between marketing and sales, makes the teams work better together. Pros Get ready to read the longest, most positive review about a CRM. I'm extremely passionate about Hubspot (in general) and the CRM isn't an exception. I literally promote it to everyone and anyone who wants to listen to me. It's a fully comprehensive CRM that includes any and every interaction yours customers have had with your team. It provide and promotes Sales and Marketing Alignment and transparency, the sales team has access to everything marketing is doing and the marketing team can see the results from their work. You can use it to record any sales interaction (phone calls and emails), leave notes on a customer's timeline, easily book meetings by providing someone with an availability link (if you use gmail or office 365), you can see your prospects, analytics, stats, reports. You can create snippets and email templates, save files that you send frequently (ie brochures)... Trust me, it's never ending and you should definitely get it! It's a shame that Hubspot won't pay me commission because if they did, I would be rich now :)! Cons I have had my frustrations with Hubspot, but they are genuinely committed to work with their clients and everything has been sorted, so there's nothing at the moment! Reason for choosing HubSpot CRM Because hubspot is the best in the market, hands down Review Source VR Verified Reviewer CEO Computer Software Used the software for: 2+ years ### "Best free CRM for Sale " November 25, 2021 4.0 Best, i always used them in b2b projects. Pros Most software has integration with Hubspot! Almost o tracking all marketing technology providers! I used them as a CRM for sales, and they have a lot of capacity from the customs field to tracking Cons Sometimes it's hard to find and know what you can do with Hubspot. Review Source Alex H. COO Human Resources Used the software for: 2+ years ### "Intuitive, powerful CRM" December 21, 2021 5.0 We use it for all of our lead capture and management, email marketing, workflows, and so much more. Pros I live on HubSpot. So much better than stringing together other tools. It's intuitive and powerful. I've used it at 3 different jobs and loved the experience every time. Cons It's a little pricey, but work it for the power. Reason for choosing HubSpot CRM Startup pricing, previous great experiences Review Source Sergio D. Senior IT Consultant Management Consulting Used the software for: 2+ years ### "Easy to use, full-featured, powerful" May 23, 2022 5.0 I started using HS for my contact management and rapidly adopted it as a complete lead management solution, tracking all the actions (inbound and outbound) involving my customers, leads and prospects. I also use it for periodical email campaigns and it allows to monitor the results in a clear and simple way. Pros It is really easy to use, with a clear and comfortable interface, plugins to connect to email account (web, Outlook) and integrations with a hug number of external services (Zapier and the like). Cons There's no mobile app, and this could be limiting in certain cases (especially for contact management) Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Better interface, more features (at the time of choice) Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 6-12 months ### "Hubspot" May 4, 2023 3.0 Pros Todas as informações ficam no mesmo lugar e é possível fazer upload facilmente dos documentos necessários Cons A organização das abas , muitas coisas ficam perdida no sistema Review Source qH qasm H. hr Computer Games Used the software for: 6-12 months ### "Review of the application " January 16, 2024 5.0 A great experience from the most beautiful applications Pros The application is very smart and provides you with a lot of advantages at work Cons Using it for the first time is not easy, it needs a specific period to understand things well Review Source VR Verified Reviewer Demand Generation Marketer Computer Software Used the software for: 2+ years ### "Good product but in need of improvement" April 16, 2023 4.0 Pros I like that there is everything in one place, everything from marketing to sales. We can see insights, create content, manage contacts, deals, see pipelines. Any information you need about any of your prospects, Hubspot centralizes in one platform. Cons Content creation. God, Hubspot's editor needs some serious help. I am creating our monthly newsletters using the Hubspot Marketing email templates, It's a nightmare. The fonts drop, sizing is never accurate. A simple thing like selecting the full text on there is a hustle. Review Source César E. ASSOCIATE Institutional & VC Banking Used the software for: 1-2 years ### "Normal tool with expensive price" February 4, 2023 5.0 The overall experience is OK, but i prefer Salesforce. Pros I think is a very useful tool to use. It has a lot of functionalities and is easy to deploy in your organization Cons The price. I think the price is high regarding the functionalities of the software. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Because of the functionalities and the price. Review Source Jisselle B. Managing Director Staffing and Recruiting Used the software for: 1-2 years ### "HubSpot can be tough to get used to but worth it to learn! " October 27, 2023 4.0 It's been good; they have great support staff. For any new feature we add, we get thorough support to setup. There's also a solid Knowledge Base. Pros Hubspot is a fantastic email marketing tool that makes it a breeze to connect with customers and leads. Although customization can be a bit tricky, the flow automation feature is a real game-changer. The reporting feature is quite good, but may take a bit of time to get the hang of. Overall, I highly recommend Hubspot for anyone looking to simplify their email marketing efforts and engage with their audience in a more meaningful way. Cons While the interface can be a bit clunky and frustrating at times, it's easy to overlook that since their support team is incredibly helpful and always available to assist. Alternatives considered [Kustomer](https://www.capterra.com/p/158128/Kustomer/) Reason for choosing HubSpot CRM It is easier to use for both Sales & CS Team, versus Kustomer being just for CS. Review Source VH Valerie H. Project Manager Design Used the software for: 6-12 months ### "Overall... Meh" June 8, 2022 3.0 If you're using hubspot for the advanced features (sales pipeline, MAP, etc) and just need a CRM to house some data, is ok. If you utilize your CRM in an in-depth way with custom fields & reporting, HubSpot may feel like a downgrade. It was also a huge lift for us to manually import every field into HubSpot. We had 3 -4 imports (to write data and then overwrite other data) per type of information from Zoho over to HubSpot it was very cumbersome and less than ideal. Pros It houses all of our data and I do believe that the additional features (MAP & Salespipeline) are helping our sales and marketing teams to be more effective in their jobs. Cons If you've used a true CRM before, you'll notice that hubspot was not setup as a CRM initially. It was an add-on that they've done an ok job at. If you use the CRM day in and day out - it's cumbersome. Data is housed in ways that makes a user click 3 - 4 times just to find a field. We had Zoho before moving to Hubspot. The data was held in a much more user friendly way and the reporting was more robust. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Our marketing team needed a MAP so we choose Hubspot and then decided to utilize the CRM so that we weren't paying for 2 software that both had CRM capabilities. Review Source VR Verified Reviewer Senior Sales Engineer Mechanical or Industrial Engineering Used the software for: I used a free trial ### "User experience review for Hubspot CRM" April 22, 2022 5.0 Overall experience was amazing. Must recommended for Smart Sales Professional in B2B context Pros Essential features of Lead Management, Prospecting, Client Contact Storage, Data Storage & Analytics, Sales Pipeline Management and Dashboard report facet helped me for sure. All these facets added to my productivity and enhanced my performance boosting Sales Growth. Cons Nothing found to dislike in this wonderful Customer Relationship Management tool. No area of improvement or betterment suggestion to the best of my knowledge. Review Source Rosa M. Directora de Auditoría Interna Used the software for: 6-12 months ### "The perfect tool to efficiently manage the relationship of my company with my clients" May 3, 2018 4.0 It has helped me improve my sales easily and simply. The software helps me control the sales management of my clients. I have improved the perception of the service of attention to my clients and this has increased my monthly income remarkably. Pros I started using this software on the recommendation of some friends. I never imagined how it would help me improve control over the attention I give to my clients. It allows me to keep detailed control of the contacts made, dates, hours, customer data. It helps me send email directly from the application. It has helped me increase my sales and improve the satisfaction of my clients. Cons The software depends on a good Internet connection. Requires a URL or website to start the process. But after this step, you can count on the benefits of the system. Review Source Response from HubSpot May 9, 2018 Hello Rosa! Thank you for leaving us this review! We really appreciate you finding the time in your busy schedule to leave us such a detailed, constructive, review! I'm incredibly happy to hear that HubSpot has helped increase your sales and satisfaction of clients! Are there certain tools within the product in particular that you really enjoy? If you are open to continuing the conversation we would love to hear from you at the email address provided! Thank you again for the review Rosa! VR Verified Reviewer Co-Founder Used the software for: 2+ years ### "The centrepiece of my entire customer base" May 7, 2018 5.0 Pros Hubspot is...well, everything to our business. Not only does it take care of our customer and lead management, but it plays a huge part in our email marketing, content, content marketing and social media campaigns. Cons It's darn expensive and you seem to only get real value when you opt in for a higher plan. I'm also not a fan of all the windows that pop-up when trying to use smart content. Review Source Response from HubSpot May 11, 2018 Hello! Thank you for writing this detailed review - we really appreciate hearing from you about your experience with HubSpot! I'm so glad to hear that HubSpot has been so valuable to your business! I hope it continues to help you grow while saving you time long into the future! As far as room for improvement - is there anything we could do on our end to help you drive greater value out of the product? If you are open to continuing the conversation we would love to hear from you at the email address provided. Thank you again for the review! TC Thomas C. Marketing Coordinator Marketing and Advertising Used the software for: 2+ years ### "Best in the Business...but it's Pricey" August 2, 2022 5.0 Positive. Like I said, you can pretty much do anything you need to with HubSpot, but ultimately, the cost is what ended up making us move away. Pros HubSpot is the be all and end all of Marketing & Sales CRMs as far as I'm concerned. If you can think it, you can usually do it with their detailed workflows/sequences. I've used HubSpot to solve so many problems over the years. Cons The price. Obviously since they're the best, it's going to cost you, but ultimately we had to move away because of prohibitive costs. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM HubSpot is the most feature rich. Review Source Ehsan A. Digital Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Best Integration Tool For All Marketing Channels" March 28, 2021 5.0 I love Hubspot and I refer it to all my clients! Pros I found Hubspot the best integration tool for all marketing channels Cons A bit pricy when it comes to more number of contacts Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing HubSpot CRM Ease of use user friendly full integrity Review Source SP Souvik P. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Perfect CRM for Scaling Up a Startup" October 13, 2023 4.0 I really love Hubspot as product also the people behind hubspot. Great SAAS, beautiful coded by cool developers, must try. Pros I like how the people behind Hubspot are so like minded. They offer great tool, mostly a newbie can explore without an hassle. Cons I think although their web UI is quite smooth still hubspot should work on the web interface to much smoother as because most of the people just use a browser to run all their business. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.