# Page 38 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 38 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 38 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 926-950 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GL Guillermo L. CFO Automotive Used the software for: 2+ years ### "Buen CRM" May 21, 2023 5.0 Pros CRM muy completo, fácil de usar y muy escalable con los diferentes módulos que se pueden ir activando Cons Hay que analizar muy bien lo que necesitas, porque es muy fácil que estés pagando por cosas que no usas y encarece mucho la cuota Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Deniz Ö. Consumer Insights Data Expert Consumer Goods Used the software for: 6-12 months ### "Great for Fast Actions" August 30, 2023 5.0 Using it for first time contacts with consumers where not many data points is needed, best for quick win actions. Pros I liked the idea that I can rely on Hubspot CRM to run campaigns very fast and reach the consumers in a better way. Cons I do not like that sometimes advanced features are not working like we used to work in legacy tools and that's not so great. Review Source JK Jennifer K. Marketing Specialist Industrial Automation Used the software for: 2+ years ### "HubSpot Used to Be Ok, But Now.... " November 29, 2018 2.0 I was a fan early on, but over the last few months, the continual changes (for the worse) that are being made have been making our user experience an aggravating hell. When you make changes, save those changes and HubSpot keeps reverting back or not even carrying out those changes, it's a huge time suck. It has made what should have taken a few minutes into an hour-long ordeal at times. I can't tell you how many hours we've wasted fighting with the system to make simple changes. They keep tweaking everything but it continues to make our experience more frustrating!! Also, when you select publish a social media post now, and you get an error because you're trying to publish at a time that isn't valid, I'm over it. I can't wait until we dump this CRM! Pros In the beginning, I was able to schedule social media posts with relative ease It allowed us to easily update our website pages Cons The inability to schedule Instagram posts through HubSpot The constant changes that you aren't informed of until you noticed something no longer works the same way My interactions with the help support have been poor. I'm fairly certain a few of the people I've questioned about problems either do not know the solution and/or have lied to me saying something is working as it's supposed to when I know that's not right. Review Source MP Mike P. COO Leisure, Travel & Tourism Used the software for: 2+ years ### "Hubspot is at the centre of our business" August 30, 2022 4.0 It's been great. Since our first day 4+ years ago to today, our CRM has grown with the business. Pros The integrations into and out of Hubspot are key for us. With so many systems feeding information it's important that our CRM integrates with everything. Hubspot is excellent for this. Cons Some features feels a little watered down in comparison to tools that do just that one job. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) More features Review Source Charu M. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent for the price it comes with " March 28, 2020 5.0 My experience with Hubspot is for good 3 years now. Although I am using the tool only from an year now but I did a lot of certifications for it earlier. All in all a power packed software with great functionalities and freemium services. Very happy to be associated with it. Pros Superb tool which is so user friendly and provides all the functions which other expensive maketing automation tools do that are available in the market. Great for small and mid sized businesses. Free versions also available and integrates very well with emails. Very intuitive Cons Premium version is a bit costly Lack of feature depth makes it a little unreliable Although everything else works well for it it's just some paid services because of tmehoch the costs can be high Switched from [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Its kor robust and Marketing automation friendly. Offers better social media intergration. Website hosting is anyday better in Hubspot than in pardot. Review Source SD Stephanie D. Customer service Telecommunications Used the software for: 1-2 years ### "Not worth it financially or time wise." June 19, 2023 4.0 It is terrible in ever aspect. Pros The idea of replacing it with another software system. Is the best thing I can report. Cons Everything. There is not any part of this software I enjoy or like. Review Source Kiran S. Delivery Manager Hospital & Health Care Used the software for: 2+ years ### "HubSpot CRM - Must have software to track prospects." October 15, 2022 5.0 HubSpot CRM gets the job done. The assistance is the most enjoyable part. I was hopelessly clueless for most of the time when I started using this tool. The support team were incredibly patient with my simple query and provided me with valuable information. Pros 1\. Automation of tasks 2. Exceptional Support for Data Integration 3. Data Tracking Cons 1\. Tracking gets complex when multiple people are on the chain. 2. Price is on the higher end of the spectrum. 3. Notifications complexity. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Features Review Source Sinibaldo C. IT Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "CRM Aziendale" November 11, 2022 4.0 Pros estremamente intuitivo, ed immediatamente fruibile - ottimo nella gestione di prospect e lead Cons potrebbe essere meglio nella gestione di eventuali pipeline di vendita Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review Source Guillaume L. Chief Content Officer Computer & Network Security Used the software for: 1-2 years ### "HubSpot CRM Free Service" December 11, 2018 3.0 Pros It's kind of really nice for a free CRM. Do a lot of nice things and has a lot of features even for free. What I love the most is the Deal view with all deals in funnel where you can customize your funnel and follow up on your leads. I also use it combine with Automate.io to connect and automate some process with my google calendar. Cons Sometimes it get a bit confusing as there is a lot of features and possibilities. There is some things that are not customizable and are obligated like the "close date" for a deal that represent "the date you think the deal will close" which automatically is the end of the month. You have to manually change it after. Also, there are limitations in automation as this is the free CRM. Finally, importing and exporting could be better. Like you cannot link a business with a deal by importing businesses. You'll have to use a third party service to do so. Review Source VR Verified Reviewer ceo Arts and Crafts Used the software for: Less than 6 months ### "Hubspot, assez couteux pour les TPE" May 23, 2024 4.0 Pros Superbes outils très intuitif agréable à utiliser Cons trop cher licence trop couteuse pour les tpe et pme Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing HubSpot CRM tester pendant 6mois pour nouveau produit Review Source CB Consie B. Sales Coordinator and Executive Assistant Construction Used the software for: 6-12 months ### "Hubspot functions and features" October 3, 2019 4.0 HubSpot has solved Treadwell's issues like wondering what clients have previously been offered, suggested or even who has spoken to them in the past. The benefits of knowing this kind of information in our business is that if someone is away or takes a call, receives an email or both, they can ensure the customer is looked after immediately and with the utmost knowledge they require in such a technical and versatile environment. Pros HubSpot is easy to understand and simple to use. The most i like about this software is it keeps the team transparent and accountable for what they are tasked to do, it also ensures that when a member is away projects or tasks don't get dropped. The versatility of this software increases everyone's knowledge on what has been done for existing clients and what need to be done in their are in the future to enhance sales. Cons The one thing i least like about this software, is the reports it allows aren't always or cant always be adapted to the business functions. This means that what we would like it to do has to be created on another software and data from the CRM has to be manually entered or formatted. Reason for choosing HubSpot CRM It had functions that linked everything together, most similar to the separate systems we were using prior. Review Source WC Will C. CEO Marketing and Advertising Used the software for: 2+ years ### "HubSpot is one of our largest purchases and we are happy customers" June 26, 2023 5.0 HubSpot is one of the most critical tools we have connecting sales, marketing, customer success across our business. Pros The integration of everything from CRM, to email marketing, to analytics, to CMS, to service hub is the most valuable element to us. Cons There is the occasional rough edge where old small-business-oriented solutions have been rolled into more all-encompassing features (e.g. the landing page / blog editor rolling into the CMS) but in general these get sorted out in a release or two. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source ibrahim A. Community management Graphic Design Used the software for: 1-2 years ### "Mon expérience sur hubSpot CRM" December 31, 2023 5.0 J'utilise ce logiciel pendant des années sur mes sites e-commerces que je conçois pour mes clients. Pros La chose la plus importante est la gestion des clients à travers leur contact. La fidélisation des clients. Cons Le fait que l'envoi des réponses n'est pas instantanée. Reason for choosing HubSpot CRM Parce-que c'est un logiciel facile d'utilisation et DDE fidélisation des clients. Review Source SG Shravya G. Software engineer Information Technology and Services Used the software for: 2+ years ### "A great CRM tool" November 25, 2022 5.0 Pros HubSpot is a great tool for tracking everything related to sales. The filter tabs are easy to use. We can easily check the information of a customer, track the emails when they were opened, track the number of times the emails were opened. Cons Initially it was hard to understand the flows, but once you are used to it then its easy. Review Source Max S. Director, Customer Success Computer Software Used the software for: 2+ years ### "CRM & sales automation suitable for SaaS startups" March 12, 2019 4.0 We've switched to Hubspot from Salesforce, and it's been a huge difference: time to ramp up new sales employees reduced significantly, easy to use interface and out of the box integration with G Suite. Even the free version (let alone paid one) provides great toolkit for technology startups and early stage companies to build from the ground up sales and inbound marketing processes at affordable price. Pros \- Lots of features, that are added to the plaform with each update; - Great synergy of tools that help to capture leads (via schedule call functionality), follow up (templates, sequences, analytics) and drive deals (deals tracker, tasks, smart data collection); - Integration with G Suite; - Powerful dashboards & filters. Cons \- Integration with G Suite sometimes "falls off" and gets automatically fixed after contacting support. Review Source Godefroy D. Directeur général associé Information Technology and Services Used the software for: 6-12 months ### "Très complet avec beaucoup d'intégrations" May 11, 2023 5.0 Pros L'outil est très complet même en gratuit, ça fait presque le café. Cons Un peu dur de s'y retrouver au début tellement c'est touffu, mais une fois pris en main c'est fluide.Les plans payants sont assez chers dès qu'on veut des analytics par exemple. Ca passe de gratuit à 500 €/mois d'un coup. Review Source PL Pedro L. It Consumer Electronics Used the software for: Less than 6 months ### "HubSpot CRM has been a game-changer for organizing my sales leads and customer interactions. It's intuitive and user-friendly." February 11, 2024 5.0 Pros The ease of use and extensive integrations with other tools make HubSpot CRM a valuable asset for my business. The customizability and automation features have significantly improved my workflow. Cons While the free version offers basic functionality, the pricing for advanced features can be steep for small businesses. Additionally, the reporting capabilities could be more robust and customizable. Review Source VR Verified Reviewer business development manager Computer & Network Security Used the software for: 1-2 years ### "overall useful for our company, allows us to track campaings" September 4, 2023 5.0 Pros ability to show progress/statistics of campaings Cons it was a bit hard to understand the solution with all of the modules at first Review Source Theodore N. System administrator Entertainment Used the software for: 2+ years ### "Superb tool for marketing" March 20, 2022 5.0 Pros What fascinated me the most was its ability to track prospects' contacts, and the chat module that allows you to create a support to potential customers. Cons I can't find any in it until the time of its current use, I can't be satisfied Review Source VR Verified Reviewer Candidate Experience Manager Human Resources Used the software for: 2+ years ### "A CRM reference we used for recruiting" November 16, 2021 5.0 Pros We wanted to gather data on potential candidates' interaction with our content, before choosing when contacting them. Hubspot allowed us to nurture the relationships and contact people at the best possible time. Cons At the time of GDPR, I don't know if we could use as many tracking features as we did before. Review Source Meet V. SEO Executive Information Technology and Services Used the software for: 6-12 months ### "Best Tools for Manage All Your Leads And Convertions" March 23, 2022 5.0 Overall, Hubspot CRM is the best solution for managing all your client's and your employees' work in a single place. First, you have to set up your use of criteria for the first time. After that, your task was made significantly faster and easy. Pros You can manage your contacts, leads, client conventions and manage your workflow with clients by separating them into different categories. With the help of Hubspot CRM, you can approach multiple people at a time very quickly, like bulk emails. Cons When you use it for the first time, you have to understand very carefully because it's a little bit difficult to get everything for new users. Review Source BC Beth C. Project Management Associate Marketing and Advertising Used the software for: 2+ years ### "Invest in learning the system for the most reward" April 11, 2019 5.0 I've enjoyed working with HubSpot and found that it's integrated pretty seamlessly across website, social media, and email. If you take the time to do the trainings and certifications, you'll get much more out of the software. Pros HubSpot's CRM has a tremendous amount of functionality for organizations who need to work with multi-layered communications and tracking. It provides the ability to create personalized, automated workflows that pull your contacts through your system. If you use the inbound marketing model, it will reduce the amount of follow up time and help you scale your product. Cons It can be difficult to get a full grasp of the software, and it isn't as simple as other CRM tools on the market. With the added complexity, however, you get added functionality. Further, HubSpot is great at providing trainings and resources to help you understand how to use the system. Additionally, there are some targeting parameters that are more difficult than with other tools—since HubSpot is geared towards workflows and targeting customers where they are in a business cycle, it is difficult to target by things like zip code when you need a very specific area. Review Source Brittani H. O1 Visa Filing and Sponsorship Service Management Consulting Used the software for: 2+ years ### "Best Free CRM Around" June 18, 2018 5.0 You can easily send welcome and follow up emails with a click of a button. This saves a lot of time for more important tasks during work hours. Another great benefit is that you can sync the software with your google email so you can do most of the work in Google rather switching back and forth from program to program. Pros Hubspot is a great CRM for any small or large company who are looking for a simple way to have a workflow and saving all leads and contacts at the same time. Email templates, client tracking and much more. You will receive all of these features with the free version. Just enough to get the job done. Cons You have a limited amount of emails you can track on the free version. You have to upgrade your account in order to have more space to track emails, marketing tools and so on. Review Source KT Kidd T. Freelancer Marketing and Advertising Used the software for: 6-12 months ### "It offers an extraordinarily robust free edition that surpasses the majority of premium CRMs" July 29, 2022 5.0 The fact that I really utilise the HubSpot CRM is its finest feature. In the past, we used Salesforce, and I seldom checked in since it was so unfamiliar to me. Since the HubSpot CRM is linked directly from the marketing dashboard, I regularly switch between them. Pros Complete Free Plan: Out of the dozens of CRMs we've personally seen and tested, HubSpot offers the most comprehensive free plan we've encountered. Numerous Free Tools: Regardless of whether they use HubSpot as their CRM, anyone can access the free tools. Simple to Use: HubSpot's platform is logical and incredibly simple to use, despite its complicated price structure and modularity. Cons No Customer Support on Free Plan: Although those using the free version have access to the HubSpot community and online knowledge base to help with problems, there are times when you just want to speak with a human. Review Source VR Verified Reviewer CMO Accounting Used the software for: 1-2 years ### "Our CRM " August 31, 2022 5.0 Pros Es muy completo y con los diferentes módulos puedes gestionar toda la parte comercial y postventa Cons El precio es elevado en los planes más avanzados y algunas funcionalidades se quedan algo cortas cuando la empresa crece Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce era complicado para el equipo Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.