# Page 4 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 4 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 76-100 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry S. Head of CSM Accounting Used the software for: 6-12 months ### "Good tool, wish we hadnt switched away from it " December 29, 2025 4.0 A strong, well-rounded CRM with great features and support, but integration depth can limit advanced workflows. Pros Powerful CRM with intuitive features, flexible automation, and responsive support that helps teams move fast. Cons HubSpot’s integrations felt shallow and rigid, often needing workarounds or paid add-ons to sync properly. Review Source LC Luke C. Operations Director Marketing and Advertising Used the software for: 2+ years ### "Excellent CRM and Integrations" February 27, 2025 5.0 Excellent overall. I feel like they have taken care and pride in building the software to appeal to multiple skills. Pros Hubspot had great features even on a free plan. The more I upgraded, the more automated the software became. The ease of use with the CRM was great and I loved how HubSpot was able to integrate seamlessly with other software. Cons I was not a fan of the email marketing as it was extremely expensive for what it did. Alternatives considered [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing HubSpot CRM I found HubSpot to serve as a CRM a lot better. There were a lot more features with HubSpot Review Source VR Verified Reviewer AUTOMATION ADMIN Logistics and Supply Chain Used the software for: 6-12 months ### "Excellent Tool for Handling Everyday Sales actions!" November 17, 2025 4.0 is like a walk in the park for me. It supports me in managing my customer interactions.is a real time-saver through automation, and it's perfefctly for my daily flow. Pros is very user-friendly: I liked this a lot - the layout is tidy, and managing contacts or deals is straightforward. Most of all, the automation features are excellent because they save a lot of time. Cons Some of the sophisticated features appear to be limited if you don't choose a higher plan, and the analytics tools could offer further customization for obtaining detailed insights. Review Source VR Verified Reviewer Owner Computer & Network Security Used the software for: I used a free trial ### "Terrible Customer Experience - Don't Bother if You're a New Customer" October 8, 2025 1.0 As a business owner exploring a switch from another platform, I was hoping to get some basic guidance from HubSpot. My first impression was incredibly disappointing. First, their calendar booking service was completely non-functional; it just showed a blank screen. When I tried to find an alternative way to connect, I was given only two options: get a demo for a $300 product or use their generic chat/telephone support. All I needed was a simple 15-minute conversation with a human to understand if HubSpot was even the right fit for my business needs before committing time to a full demo. The fact that this isn't an option shows a complete disregard for the customer journey. It's clear that their process is designed to push expensive products, not to help business owners make informed decisions. If you are looking for a company that values building a relationship and understanding your needs, this is not the place. The focus is clearly on the dollars, not the customer. I'll be taking my business elsewhere. Pros A powerful and comprehensive platform. All the marketing and sales tools you need in one place. Beneficial for a small business. Cons Customer Service Broken booking system and pushy sales tactics. They clearly don't care about new customers. Review Source VP Vikas P. Director Computer Software Used the software for: 2+ years ### "Amazing value and great free tiers across the product." February 22, 2025 5.0 The free plan has more than enough to be a capable CRM Pros Hubspot has an amazing number of integrations and the apps it doesn't have native integrations for, it is very easy to automate using tools such a Zapier and Pabbly Cons Outside of the free tier the pricing gets very expensive Alternatives considered [Plutio](https://www.capterra.com/p/179406/Plutio/)[Agiled](https://www.capterra.com/p/206203/Agiled/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing HubSpot CRM Hubspot is legendary; everyone knows of it, and it integrates with so many other Apps. Review Source Steve P. Head of Sales BD Commercial Real Estate Used the software for: 6-12 months ### "Hubspot CRM" August 14, 2025 5.0 Positive albeit with a steep learning curve. Now very effective and bringing strong ROI. Technically a good product Pros Very functional and feature packed. Allows plenty of customisayion. Has new AI features that are very helpful Cons Steep learning curve and costly for sthird party support. Hubspot support is very strong but can be confusing Review Source AQ Anthony Q. Customer Support Specialist Computer Software Used the software for: 2+ years ### "Hubspot is overall great!" March 2, 2025 4.0 My overall experience has been great. While I have been on the receiving end of some service disruptions, Hubspot makes sure to communicate that an issue is actively occurring. Pros I have like workflows the most within HubSpot. They have been lifesavers for our current customer support/success operations. Allowing us to easily have contacts enrolled into a workflow that does an action. It has allowed so much flexibility and Hubspot is constantly refining workflows, adding additional features. Apart from the generic contact and company management and tracker side of Hubspot. Workflows has the been the most impactful. They do also have a great amount of integrations! Cons Despite the overall good communication of service disruptions mentioned in my overall experience, they do always end up causing road blocks in proceeding with work. I do believe that the reports could grow more. Unless I am missing something, it would be very nice to be able to factor office hours within the reports and myself and my colleagues have been unable to find out how to make that happen. Doing so would give us accurate reports across the board. Review Source LF Lucas F. Head of Sales Computer & Network Security Used the software for: 2+ years ### "Full-Service CRM" February 24, 2025 4.0 It really provided me with everything I need. It's a very complex, but also flexible product. Pros It's a very complete CRM package with lots of opportunties. Cons It can be complex to set-up in a correct way. Building the right "Hubspot foundation" to work on for the next several years is very important. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) More features are provided by Hubspot compared to Pipedrive. Review Source ML Matt L. service coordinator Construction Used the software for: 2+ years ### "reliable and effective " June 18, 2025 5.0 It is one of the best tools we use. its simple effective and never seems to crash, if there are ever issues they are very short and you are kept updated on the progress. Pros Its very intuative and reliable. the reminders for tasks are very usefull and we are constantly loading our crm with information and it continues to allow us to with no backlash. Cons the filter function on the search is a bit clunky. if you try to search using a different filter the intuative vibe bottoms out a little and the searches are not easy to operate. Review Source AB Antoine B. Account Executive Computer Software Used the software for: 1-2 years ### "Notation Hubspot" June 25, 2025 5.0 Expérience très positive : est intuitif, centralise efficacement les données et optimise le suivi commercial au quotidien. Pros J’ai apprécié l’interface intuitive, la centralisation des données clients et l’automatisation des tâches, qui facilitent le suivi et la gestion des opportunités. Cons Certaines fonctionnalités avancées sont payantes et l’intégration avec d’autres outils peut parfois être complexe à configurer. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Nous avions besoin d'industrialiser des process et de pouvoir aller plus loins dans l'usage. Review Source TL Tom L. Marketing Director Information Technology and Services Used the software for: 2+ years ### "Complete sales and marketing tool for small B2B technology provider" May 21, 2025 5.0 Absolutely essential tool to our business, manages customer relations and overall sales and marketing performance. Pros Simple to use, but can build complexity in to support the business requirements - we've ultimately started quite basic but are now expanding our use of the tool from sales and marketing into finance and customer service/experience. Cons Can hit paywalls quite quickly and regularly the more features you use - cost of using the tool and therefore exponentially grow. Also sometime come across simple functionality the system doesn't support (but very much feels like it should!) Review Source CB Camille B. Directrice des Opérations Hospital & Health Care Used the software for: 2+ years ### "Retour d’expérience " February 2, 2026 5.0 Je recommanderais à tous ceux qui ont besoin d’un outil pour gérer les données clients . Pros La gestion de la base client est plus facile avec HubSpot que n'importe quel autre logiciel de CRM, et le gros plus, c'est que c'est gratuit. Cons En termes de fonctionnalités, je trouve que c’est largement suffisant. Il autorise assez contacts dans la version gratuite que vous auriez besoin Review Source AM Arshad M. Process Optimisation Specialist Hospitality Used the software for: 2+ years ### "HubSpot in Review" January 27, 2025 5.0 Overall a great CRM & business automation & data integration tool. Definitely delivers huge value to a business. With the right planning regarding regarding package and users, ROI can be positive. Pros Feature available are extensive and is an all inclusive software that can manage most if not all required business requirements. The interface is also amazing and highly intuitive Cons The pricing is quite high especially coming from a South African billing perspective. Understanding the different packages and pricing options can be difficult. Review Source MB Mark B. VP of Sales and Estimating Construction Used the software for: 6-12 months ### "HubSpot CRM" January 20, 2026 4.0 helps me keep track of leads, client conversations, and follow-ups without adding unnecessary complexity. It fits well into a sales-driven environment where visibility and consistency matter. Pros The interface is intuitive, and it integrates smoothly with email, making it easy to track communication history and stay organized. Cons Some advanced reportings and automation features are limited unless you move to higher-tier plans . Review Source KS Katharina S. Account Executive Computer Software Used the software for: 1-2 years ### "Ich liebe HubSpot " October 9, 2025 5.0 Pros Übersichtlichkeit, intuitive Handhabung, Verknüpfungsmöglichkeit mit allen weiteren genutzten Tools, Kurse, KI von HubSpot Cons Ich arbeite sehr gerne mit HubSpot - einzig störend finde ich manchmal, dass sich die Oberfläche aktuell häufiger ändert Review Source NJT Nusrat Jahan T. Customer Service Associate Consumer Services Used the software for: 1-2 years ### "Easy, Clean, and Great for Organizing Work" November 23, 2025 5.0 Overall, has been a really helpful tool. It keeps all my contacts, emails, and tasks in one place, and the layout makes everything easy to understand. It’s reliable, beginner-friendly, and great for staying on top of daily follow-ups. Pros What I like most about is how clean and easy the interface feels. It’s super simple to track leads, manage tasks, and follow up with contacts. Everything is organized neatly, and the automation tools save a lot of time. Cons Some advanced features require upgrading, which can get pricey. A few tools feel a bit limited on the free plan, and sometimes the loading time is a bit slow when switching between tabs. Review Source LS Laila S. EA Education Management Used the software for: I used a free trial ### "All-in-one toolbox for marketing, sales, and customer service" March 9, 2025 5.0 The free CRM is a great starting point, honestly, and it makes managing contacts and deals super easy. What I really like is how they've got everything connected; you can see how your marketing efforts are directly impacting sales, which is super helpful. Plus, their automation features are a lifesaver for repetitive tasks. But, and this is a big but, it can get pricey. Like, really pricey, especially as you need more advanced stuff. And sometimes, it feels like it's a bit too much if you're not using all the tools they offer. Also, some of the more complex workflows can get confusing if you're not super tech-savvy. Overall, it's powerful, but you've gotta make sure it fits your needs and budget. Pros its user-friendly interface, the availability of a free CRM, and its powerful automation capabilities that streamline various business processes. It's an all-in-one platform that allows for seamless integration of marketing, sales, and service efforts, providing a holistic view of customer interaction Cons certain advanced functionalities are limited, and if a company does not utilize the full suite of Hubspot tools, the cost of the system may out weigh the benefits. Also, there have been complaints about the complexity of some of the higher end work flows. Review Source AG Alejandro G. COO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Dark pathways y aumentos de precio de herramienta con progresivamente menos valor relativo" July 15, 2025 2.0 El proceso de negociación de precios tiene un alto nivel de fricción que recuerda a un dark pathway para obligar al usuario a renovar de manera automática con 30% de aumento. Pros One stop shop para marketing y ventas. Amigables y autogestionable por personal no técnico. Buena base de conocimiento. Cons Alto precio. Aumentos de precios arbitrarios año a año. Baja percepción de valor vs. Distintas herramientas externas fácilmente integrables hoy en día. Poca efectividad / eficiencia de herramientas de IA. Review Source JF Joe F. Associate Professor of Law Higher Education Used the software for: 2+ years ### "HubSpot CRM is an impressive communication tool that help streamline admissions." February 4, 2025 5.0 has been providing impeccable services that has helped streamline our admissions. It makes it easy easy to communicate with our prospect students. HubSpot CRM also provide very important insights that allows us to improve our relationship with our prospect students. Pros has excellent communication tools like live chats and video calls that makes our communications with prospect students very smooth. Its analytics and reporting tools provide us with meaningful insights that help us improve our interactions with students to build strong relationships. It has personalized interactions tracking features that makes it easy to follow up on our engagements with prospect students. HubSpot CRM is very flexible and we had easy time customizing it to fit our needs. Cons We have not encountered anything less useful in . It has never given us any challenges and there has been no complaints. Review Source KO Katie O. Admin Assistant Construction Used the software for: Less than 6 months ### "Great Free CRM, Only a Few Glitches" June 28, 2025 4.0 Overall experience has been pretty good. I like that it has an app that I can look at on the go and the ability to add another member without having to pay. Pros It is free with the option to upgrade for more perks. No free trial and having to pay with the free trial is up. The free option has a lot of options to use and has the ability to edit and tweak certain functions to meet your company needs. Cons It's some what slow. Sometimes it freezes or glitches. When I put the customers phone number, email, and address on the create a contact function it doesn't transfer over when your in the contacts account. I have to retype that information in. Hubspot does not have calendar or schedule that you can pull up at a glance. It will sync over to Google or Microsoft. But I'd like a CRM that has it's own calendar. When I signed up for the account it wouldn't let me proceed without my companies website. My company is small and doesn't have a website and right now doesn't have a need for one. If I decide to get a website I will link it to my . Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Better lead management. Easier to use... Review Source RA Rahman A. Marketing Specialist Business Supplies and Equipment Used the software for: 2+ years ### "My daily center for campaign leads and sales touchpoints." April 24, 2025 4.0 It’s made us more organized and more consistent when we follow up on leads. I don’t have to look at spreadsheets anymore, and our response times are faster and our close rate is higher because of it. It has also made working with sales a lot more seamless. Pros has helped us to better track where our leads are in the pipeline. I appreciate that emails, calls and notes all stick with each prospect it’s a time saver when I am returning to a lead weeks after first contact. The ability to integrate with our email campaigns is definitely a bonus, as I can see who is opening what and following up accordingly. Cons Reporting can feel limited unless you’re on a more premium plan. Plus the automation tools, although robust, will take a bit of time learning especially when creating multi-step campaigns that spit users from their behavior. Review Source AM Amélie M. Responsable vente et marketing Computer Software Used the software for: 2+ years ### "Un outil collaboratif pour un vrai suivi clients" June 20, 2025 4.0 J'apprécie l'interface utilisateur de HubSpot. Il offre également une multitude de fonctionnalités couvrant la CRM et le marketing ce qui n'est pas le cas de tous. Pros La proposition marketing notamment la création et envoi de newsletters m'a beaucoup aidé à gagner du temps et fait monter en compétence. Hubspot peut être puissant sur le suivi clients et permet de collaborer avec ses pairs mais également avec des sociétés tierces Cons Lorsque l'on atteint un niveau plus professionnel, des solutions comme Salesforce constituent probablement un meilleur choix. Les flux de travail peuvent parfois être déroutants et difficiles à comprendre Review Source TG Tim G. Customer Service Executive Civil Engineering Used the software for: 2+ years ### "Assist us in follow-ups with clients." July 9, 2025 5.0 There are minimal delays in communication now and customer data stays clean, much-needed when managing residential and commercial accounts at the same time. Pros , it helps me to easily log all customer interactions, and to know where each lead is in the pipeline. It comes in handy while tracking the clients after the service has been delivered to them. Cons Few of the key features such as lead scoring or advanced reporting are behind a paywall. I just wish broader access to that, without an upgrade. Review Source TD Tammy D. HR Manager Apparel & Fashion Used the software for: 1-2 years ### "Hubspot review " June 24, 2025 4.0 It is helpful to others in our organization. It helps keep track of when customers last reached out to. Pros All the features. I like that we can see all correspondence that our sales people have with all of our customers Cons Trying to figure out how to sort, filter and running reports I didnt feel to be easy for me. and when looking at emails, having it show up multiple times in the feeds. Review Source JB Juan B. Business Development Representative Computer Software Used the software for: 2+ years ### "HubSpot is the go-to CRM for fast implementation." April 12, 2025 3.0 It's the easiest CRM for quick and somewhat effective implementation. I like it, but it should be more customizable in many of its features. Pros What first comes to mind is its visually appealing interface, as opposed to Salesforce, for instance. On a high-level overview, it's one of the most popular CRMs out there for a reason: It's user-friendly and intuitive. That makes its implementation easy and fast. Cons It does not provide any extra functionalities that would allow one to make the most out of the data and records about prospects. Also, it is not the best for Email Marketing Campaigns for some reason that is beyond my understanding. If you compare that functionality, in my experience, Outreach (again, for some reason beyond my understanding) can send massive amounts of emails, without compromising the company's email domain. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.