# Page 40 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 40 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 40 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 976-1000 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Head of Global Operations & Customer Success Computer Software Used the software for: 6-12 months ### "If you are a B2B or SaaS business FORGET it " September 24, 2018 2.0 terrible reporting, dont waste your time with their expensive addon reporting toolo, you are better to export all your data to a data warehouse and then use an alternative reporting tool, the Hubspot tool is virtually worthless to a SaaS business bad support, they really do not care about their customers bad account managers, we know more about the platform than their account managers Someone told me that these guys want to seriously move into the CRM space and compete with the likes of salesforce and so on. Having used salesforce for many years, I can say they have a VERY long way to go Pros easy to use and customisable to some extent Cons no MRR reporting functionality, not even basic MRR let alone churn and renewal rates, even if you purchase a pricey reporting addon everything is centred around the contact and if your reps link their email to the tool, which they need to do in order to add their email correspondence to an account, Hubspot will create a tonne of irrelevant contacts that are not connected to a company. Not surprisingly Hubspot charges per contact so of course its in their best interest to suck as many contacts into the CRM Review Source Andreea C. Global Partnership Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Free and full of features CRM: all you need in one " March 23, 2022 5.0 I love it. I mean, come on, its free, you have so many integrations, free courses, free materials and such an easy and nice platform overall with nice UX and advice. Pros It's free!!!!! and not only that you have an academy where you learn about marketing and sales! you have so much to gain just being on their site. Cons Well, the nice features are paid and the problem is that if you are one user you cannot buy just some features that only interest you. You have to buy the entire package and it is expensive!!! Review Source FH Fletcher H. Operations Manager Medical Devices Used the software for: 1-2 years ### "HubSpot CRM" April 21, 2020 5.0 My overall experience with HubSpot was definitely good and I highly recommend the software, as long as someone else is paying for it and not me. The practical ability of HubSpot is awesome and really did help our business move forward. Pros The ease of use was definitely my favorite aspect of HubSpot, from the pipeline to workflows and reporting it was overall just a really easy system to use. The ability to customise the interface was also awesome, I was able to make the software almost unique to us just from my computer. Cons A lot of addon's, I guess its to be expected but to get the full experience of HubSpot (ie. product lists, the accounting side, marketing) you need to pay a little bit more each time until you ended up paying quite a large amount (more then a lot of other CRM's) for a product that makes it self appealing by saying its free to start. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM If I remember rightly the main reason we went with HubSpot was because of the customer service and help available. Also we saw HubSpot as more of a system that would allow us to keep using it as a large company. Review Source ES Esteban S. Business Development Manager Logistics and Supply Chain Used the software for: 2+ years ### "Feedback" September 5, 2023 5.0 Great Pros Easy to use, easy to optimize working time Cons HubSpot's pricing can be a significant concern for smaller businesses, startups, or organizations on tight budgets. Some users may find it expensive, particularly when they need access to advanced features or want to scale up their usage Review Source Harjeet K. social media manager Human Resources Used the software for: Less than 6 months ### "Hubspot CRM- The best CRM software in the market" September 22, 2022 5.0 If you're looking for the best CRM software on the market, you can't go wrong with . Not only is it completely free to use, but it also comes with a host of features that will make your job easier. For starters, HubSpot CRM has free tools for everyone on your team, so you can manage your contacts more effectively. Additionally, the software is 100% free, so you don't have to worry about paying for it. Finally, HubSpot CRM makes it easy to track your sales and measure your success over time. If you're looking for a CRM solution that will help you close more sales and improve your bottom line, HubSpot CRM is the perfect choice. Pros If you're looking for a powerful CRM solution that won't break the bank, HubSpot is the answer. HubSpot's free CRM tools are designed to make your job easier, whether you're a salesperson, manager, or customer support rep. With , you can easily track and manage your contacts, deals, tasks, and more. Plus, HubSpot's free CRM comes with a host of powerful features, including automation tools, reporting and analytics, and integrations with other popular business software. In short, if you're looking for a free CRM that can help you close more deals and provide better customer service, HubSpot is the way to go. Cons Nothing to dislike. If you're looking for a CRM solution that will help you close more sales and improve your bottom line, is the perfect choice. Review Source AIZ Agha Imran Z. COO Information Technology and Services Used the software for: 6-12 months ### "Great tool and Value for Money" April 8, 2024 5.0 Easy to implement Easy to customize Multiple feature and great value for money. Pros Highly customizable particularly when compared to other name brand CRM. Cons Hard to get in touch with customer service Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost was too high Hard to customize Very hard to reach customer service to change a report and add users Review Source Kleber T. Gerente Wireless Used the software for: 1-2 years ### "HubSport CRM Review" May 5, 2023 4.0 Pros I liked it for its ease of use and its components that it has added Cons I did not like the waiting time on certain occasions, it needs more tools and updates Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing HubSpot CRM price and easy use Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) working time and price Review Source MC Marco C. IT Expert Consumer Services Used the software for: 1-2 years ### "I Am impressed by the Reliability of HubSpot CRM" March 27, 2024 5.0 Pros The features of are excellent. This customer relationship management tool is so effective to use. HubSpot CRM is reliable. Cons works so well for us. I do not dislike HubSpot CRM. Review Source MT Melon T. Data Analyst Cosmetics Used the software for: 2+ years ### "Hubspot CRM helped increase our productivity." August 21, 2022 4.0 All I can say is that this software is well suited for client relationship, email campaigns and sales funnel process and communication. We have had a good experience and have improved productivity at our organisation. Pros We use for contract management and email marketing automation. The support team is incredible. The reply on time and I have several experiences that are positive where I had successful calls with the support team that are very clear and detailed. Cons The software lacks UI customisation and sometimes we get glitches in our system. Review Source TB Trisha B. Admiration/ Reception Automotive Used the software for: 1-2 years ### "Hubspot" July 15, 2021 4.0 keeps everyone organized and on the same page. Assures no contact is unassigned to an owner so nothing is missed by mistake. Keeps tasks organized so everything is completed, done on time and not completed accidentally multiple times. Stores thousands of contact information that is easily assessable. Pros Keeps thousands of contacts organized where information such as phone number or email address is easily accessed. Hubspot stores important information on each contact such as Lead Status, Lead Type, and Lead Source. Helps keep everyone in the company up-to-date on progress of each contact. Helps organize upcoming and reoccurring tasks that need to be completed with notification options. Keeps information accessible to each co-worker along with the ability to leave notes on each contact to a group of employees or specific ones. Cons Some of the added features are only available in the more expensive versions. If two people share the same email you cannot make two separate profiles which is slightly annoying. Review Source Phil V. Director Used the software for: 2+ years ### "Fantastic CRM for SMEs" March 14, 2018 5.0 Pros 's features have been cleverly selected to maximise the utility for SMEs without unnecessarily inflating the complexity of set up, admin or use. It supports and drives sales activity, without becoming a data-entry chore for sales people. The user interface is fast and intuitive, which is great when looking up contacts, companies and deals to progress opportunities. It is easy to customise the various objects with unique properties and values. And it tries to do as much for you as possible, like pulling in company data and associating contacts and companies automatically, saving you so much time. Cons The only thing missing right now that would be valuable is multi-currency support. Review Source PZ Paola Z. Recruitment Operations Information Technology and Services Used the software for: 2+ years ### "Great CRM for Capturing Leads" October 16, 2023 5.0 Pros website build, capturing marketing leads, solid sales business development process, email tracking, allows a lot of customizations for your business needs. love their help center tutorials. integrates with many apps Cons Not the best for recruitment needs. Can get pricey. Reason for choosing HubSpot CRM more features, Review Source VR Verified Reviewer Founder Events Services Used the software for: 1-2 years ### "Good Crm system " April 22, 2024 4.0 Pros It’s cross functionality from sales to marketing and its resources for small businesses Cons It gets expensive as you scale and isn’t as sales pipeline focused as say pipedrive Review Source HV Hendrik V. Co-Founder Information Technology and Services Used the software for: 2+ years ### "Easy to set-up and use CRM" October 19, 2023 5.0 Great tool; easy to use; easy to administer. Would definitely recommend. Pros The ease of use of the platform is amazing; almost like a drag and drop tool. Theodore every company; even smaller one can easily use the tool without spending to much time on the setup. Cons Sometimes the pricing is a bit clumsy; you could need 1 item of a higher tear but would need to pay a whole sku. Review Source Matteo M. Customer Success Information Technology and Services Used the software for: 1-2 years ### "Excellent software" July 29, 2019 5.0 I have been able to collect all the information in one place and organize this information in the most effective way with my team! I've been able to add other colleagues and work together. I can assign tasks and review my team's work. Pros This software has an uncomparable level of free. You can use hundreds of feature for free such as: track your email, collect your customer information, see if someone opened an email, Organize a deal pipeline. Cons It's really difficult to define something that I liked least since it's super useful free. Maybe, the fact that you cannot create a workflow for the chatbot or more than one meeting link. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM Since for Smal and Medium enterprise, it's the best product ever. Review Source Scott W. Chief Marketing Officer Information Technology and Services Used the software for: 2+ years ### "Great feature-rich CRM" October 25, 2022 5.0 Overall, the user experience is great - highly recommended! Pros It was easy to setup and get started and it is all very intuitive to use Cons The cost. It is one of the more expensive systems but it still represents good value in my opinion Review Source TJ Taniqua J. Marketing Security and Investigations Used the software for: 2+ years ### "Great Software" April 3, 2019 5.0 It's great! Pros Hubspot makes everything seamless. It keeps track of emails and responses in each customer's file. You can also set up a vast array of automatons so that no one ever slips through the cracks. There are also templates so you save a lot of time over recreating things over and over. The customer service is the best customer service I have encountered. Most customer service reps talk down to people. Hubspot tends to just answer your questions as they would a professional and the back-up if they need to to help you along. They also generally offer additional information for you to look at so you don't have to keep calling. One of the best help databases available as well. They also offer video training and certification in multiple things that any company needs like marketing and SEO. Cons This is probably not a con to most people but I don't love change and Hubspot makes improvements to how things work fairly often, many things, this seems yearly. I personally don't like learning the new tweaks although I usually agree it's an improvement once I adjust. Review Source AD Adam D. Digital Marketing Coordinator Medical Devices Used the software for: 6-12 months ### "Happy HubSpot User" October 2, 2018 5.0 It has been great. Our department is very lean, so HubSpot helps us accomplish more than we thought we were capable of. Our sales people were a bit hesitant at first, but now they are starting to see how helpful HubSpot can be for them. Pros It gives you everything you need to be a successful marketer. From social scheduling to full blown email automation, there are a handful of tools that will help you improve your marketing efforts while saving time. On the CRM side, our sales people are truly starting to see the benefit. They are using features such as Tasks to keep themselves organized, and Sequences to automate time-consuming email follow ups. Most importantly, the CRM has helped us connect our marketing efforts to bottom-line revenue, which is why we purchased the software in the first place. Cons There is some useful functionality missing. For instance, it would benefit me greatly if HubSpot could track Marketing email replies. Many of my sales reps have been working with their customers for 20+ years, so instead of clicking a CTA button or link, they tend to reply to an email. This hurts us in workflows because there have been several occasions where a contact should have been unenrolled because an email was replied to. However, since HubSpot can't track that, the contacts whom replied end up receiving the next email in the workflow instead of being unenrolled, causing them confusion and making us look crazy. Review Source RT Rachael T. Growth Marketing Lead Staffing and Recruiting Used the software for: 2+ years ### "Hubspot" May 30, 2019 4.0 Hubspot automation has been the greatest benefit, from the most obvious automated email use to assigning leads and editing contact/company values based on certain actions the CRM takes a lot of the tedious work out of our day-to-day allowing us to focus on strategic planning and growth through well-nurtured and scored leads, easy lead/sales team assignment and handover, seamless call-booking, great analytics/data/insights and more Pros The CRM is easy to use, always improving and gives you so many options/resources to connect with customers at any point in the buying cycle in a meaningful and effective way. The training within the CRM is also a great addition, as well as the speeding customer support and numerous knowledge base articles there's always a quick and effective way to problem solve. Cons Sometimes the Salesforce integration can be a little tricky to navigate as certain contact/company/lead converting isn't an exact mirror. However, once you have some basic understanding it certainly gets easier to improve and maintain. We also have a unique circumstance where we use both SF and HS, its certainly not necessary for most small/med business cases. Review Source Cameron E. Marketing Operations Manager Computer Software Used the software for: 2+ years ### "Great software and it's FREE to use - integrates well with Marketing software as well" September 19, 2018 5.0 Been using it for over 3 years and I can't complain. Use it mainly to supplement our Salesforce CRM instance because I can't get away from that beast. It does great and HubSpot is always improving the product. Great support and a great software overall to maintain your business' sales and leads. Easily can push contacts and work with them in the HubSpot Marketing tools as well. Highly recommended! Pros Great product, always improving, almost on par with Salesforce on functionality. More and more integrations are being added, and you can grow into it by upgrading from free, to starter, to Pro, to Enterprise, fairly easily. Cons It's cheap as free if you start, but it can get expensive if you want to use more features and grow as a business. Just be prepared to budget for this. Review Source JN James N. Channel Manager Computer Software Used the software for: 2+ years ### "My personal Hubspot review" September 20, 2022 5.0 Overall pretty satisfied and love how easy it is to write notes, schedule reminders, etc... Pros I like how you can easily navigate through the interface and the layout is very user friendly. Cons Sometimes you get an error that the connection gets lost or can't access the DB. Annoying but it's not something that happens a lot. Review Source JF James F. Owner Aviation & Aerospace Used the software for: 2+ years ### "Great For A Starting Business" June 20, 2022 4.0 Pros The email tracking is great and of equal value to the email templates so you can send out emails within a workflow from templates that you set. Very professional look for smaller businesses. Cons All the features can be overwhelming, but it will take time to become familiar with everything so you can get the best out of the software. Review Source VR Verified Reviewer Subject matter expert Education Management Used the software for: Less than 6 months ### "User friendly Customer Resource Management tool in Market" April 14, 2022 4.0 Overall, I would recommend a fellow user to take . This was my first CRM software & I'm pretty much happy about the same. Not planning to switch to any other CRM till now Pros The ease of accessing each data with a key word search is a very important feature that i liked. Every interaction, follow ups, contact info can be tracked very well. Cons Nothing much I disliked about the CRM. It would be better if there were more customizations. Review Source SS Susan S. Tech Whisperer Information Technology and Services Used the software for: 6-12 months ### "Hubspot is well organized CRM" November 21, 2021 4.0 Keeping my business information in one place. Make it easy to follow history of a contact. Pros Hubspot is a well thought out and was quick to deploy (with experience). May be intimidating to a user not familiar with CRM's. The was a logical progression adn sequence. Cons Automation was important to me but the pricing was a big jump. I intended to integrate with other automation tools but that proved time consuming and required additional fees Switched from [Podio](https://www.capterra.com/p/128631/Podio/) I still use Podio for personal project (like vacations) but I wanted a tool to teach clients and Podio was a big leap for automation as it was pretty complex and non-visual. Review Source Ram V. Account Executive Information Services Used the software for: 1-2 years ### "The best CRM out there!" July 23, 2022 5.0 Pros Work flow automation & UI for the same is really intuitive and accurate. Real Time Data and custom integration to all the other sales enablement softwares we have are great Cons The Hubspot integration with our Software (PipeCandy) throws up a few glitches often. Field mapping was an area of concern. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.