# Page 42 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 42 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 42 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1026-1050 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Business Development Manager Computer Software Used the software for: 6-12 months ### "Great tool!" March 18, 2022 4.0 Pros Hubspot provides a lot of great content on marketing, sales, and many other aspects of the business. I like to read them and try to adapt to my business. Cons Lately, I have been facing a bug in the email tracker. Even though I don't want to track the email and not add the person I am mailing to the CRM, it automatically adds & tracks them. Review Source SB Shelley B. Director of Marketing Operations Information Technology and Services Used the software for: 2+ years ### "Best All Round CRM" September 18, 2023 5.0 Pros It is easy to use and track all the way from lead to customer. It integrates with many of the other systems we use and is our single source of truth. Cons I haven't found anything that I dislike yet - it does everything we need it too. Review Source RB Ricky B. Sole Trader Information Technology and Services Used the software for: 2+ years ### "An excellent, extensible CRM" September 27, 2023 5.0 Very positive. Pros Simple to use and works with Zapier hooks to trigger events in other apps. The basic software is great and is made better with the additional upgrades available. Lots of plugins compatible with it also. Cons There are limitations that have crept in over the last 7-8 years, but TBF as a free intro service it is excellent still/ Review Source Ashley D. Marketing Associate Machinery Used the software for: 2+ years ### "Great Marketing tools" January 28, 2019 4.0 Pros I really love that you can tie HubSpot and WordPress together. I also really enjoy being able to use HubSpot for everything marketing. I use it for my social media postings, my blog postings, campaigns, and many other marketing tools. I love how easily the workflows work as well. I was able to set up the forms to send an automatic e-mail, which made things much easier. Cons Like any product, has its downfalls. When trying to separate lists for sending out newsletters it isn't as easy as I wish it was. I have spent hours trying to separate the lists, and feel like it should be much easier. Other then that I really enjoy HubSpot. Review Source CM Chris M. Territory Sales Representative Food & Beverages Used the software for: 6-12 months ### "Hubspot is a salesmans best friend!" October 14, 2023 5.0 Overall it's integral to my job and I'm grateful to have it. Pros Being able to funnel all my sales info into this app for future reference and to set reminders for myself and use as a reference for account information is all integral to my day to day job. Cons Sometimes if you aren't diligent or if you inherit a contact list from a previous sales rep then things can get a little overwhelming... different formatting, doubling up on contacts, etc, etc. Having an option to cleanup your database would be helpful. Review Source Mahmoud G. Agile Coach and Trainer Information Technology and Services Used the software for: 1-2 years ### "My number 1 CRM tool" October 26, 2021 5.0 Pros The tool is very easy to use, they have an amazing onboarding process. Cons it has a poor implementation to bulk update the dates in case I miss many dates. It is also doesn't have a smart schedule feature, where it suggests the next call based on my calendar. Review Source KO Katalin O. International Sales Coordinator Financial Services Used the software for: 2+ years ### "A very well-built product with a lot more potential in it" June 10, 2022 5.0 Considering everything, I really love working in Hubspot. Pros Workflows are awesome and love the logic behind the software. The Academy, the Knowledge base and the Community are also really great features. Cons Handling products and line items are really weak points. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Improvement Review Source VR Verified Reviewer Home Inspector Real Estate Used the software for: 2+ years ### "Great for Keeping Track of Leads" September 5, 2018 5.0 I use this software to contact realtors in the area and present them with my home inspection information and pricing. I also use it for a way to contact other bloggers about connecting with me and sharing my site. Pros I love that this software is seamlessly integrated with my gmail account. I am able to keep track of leads without opening up another tab. I love using the template feature so that I can quickly send emails to new leads without copying and pasting from other documents. I am also a huge fan that I am able to see when my lead opens my email. Cons I wish there were more options to customize the lead funnel a bit more so it's more applicable to different types of businesses. Review Source Adeel Omer M. Product Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great CRM if you've got big pockets" September 14, 2023 5.0 I love the product but the pricing hinders you from using its true potential, specially for early stage startups. Pros I love how Hubspot offers to grow with your business. It starts free and as your needs grow, you get everything in HubSpot, from a CRM, to CMS to an extensive marketing and sales platform Cons It's a little on the expensive side. Initial setup takes in depth understanding of Hubspot works. But once you've set it up, its a bliss. Reason for choosing HubSpot CRM Hubspot's integrations were much more extensive and it offered email marketing tools just the way we needed them. Review Source KK Kevin K. Owner Broadcast Media Used the software for: 1-2 years ### "Super Tool für Marketing" June 10, 2024 5.0 Pros \- Super Einsicht in die Kontakte, egal ob Informationen, Marketingaktivitäten oder eben was der Kontakt selber tut Cons \- Es wird sehr schnell teuer, gerade wenn man alles in HubSpot behalten möchte und nicht mit Schnittstellen wie Zapier arbeiten möchte Review Source EL Evan L. Finance & Operations Architecture & Planning Used the software for: 2+ years ### "Good for firms that need a first CRM" March 29, 2022 3.0 Pros It is helpful for the essentials of CRM functions with Sales teams that are just starting out. Cons It does not have the ability to scale with the company to operate at scale outside of the marketing platform. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We were not ready for Salesforce at the time due to the price and operational overhead the system generates. Review Source RB Rhonda B. Director of Operations Marketing and Advertising Used the software for: 2+ years ### "HubSpot CRM has been vital to our marketing agency growth" September 11, 2023 5.0 Overall positive experience using for our agency and our clients over the past 7 years. Pros is easy to use and has essential marketing automation and reporting features that enable our agency to attract and engage our target audience. Cons With all the features, it can be difficult to navigate the platform. However, the navigation is fairly intuitive and the Help database is robust. Review Source Vitor B. Digital Marketer Marketing and Advertising Used the software for: 6-12 months ### "HubSpot CRM: For those who want a simple and powerful solution to manage leads and your sales team" October 30, 2022 4.0 Pros The CRM is very intuitive and is very simple to use from the day one, even for those who never used a CRM before. The pipeline have a great structure to organize your leads in a very intuitive pre-made sales funnel with zero distractions like other solutions. I also like a lot that you can integrate Hubspot with almost any tool that you want to use in your online marketing strategies. Cons The only thing is that in the free version you can't change or create new steps int he sales funnel and you have only one sales funnel to work with. Besides that, the pre-made sales funnel is more enougth to get started and even scale when you have a small team. Review Source Ayush G. Senior Business Development Executive Information Technology and Services Used the software for: 1-2 years ### "Specially for Sales and marketing" February 13, 2023 5.0 Overall Experience is very good. All the things for a sales person is at single place. From Bulk emails to templates. Productivity is also increase. Pros Hubspot has everything from creating templates to sending sequences. You can also automate all the process. Integrate with other known software also. You can see different Dashboard, create templates, Bulk emailing, Multiple emails, and many more things you can do with hubspot. Cons I didn't see any drawback as of now using hubspot. Review Source RK Rachel K. HR/MARKETING ASST Computer Software Used the software for: 2+ years ### "Hubspot is a robust piece of software" December 14, 2021 5.0 Hubspot is a great tool for our Sales team with making the most of the leads they get. Hubspot keeps databases of prospects, customers and leads and uses that information to help turn a lead into a customer. Hubspot is equally beneficial to our Marketing dept with making scheduled emails to customers in campaigns and notifications needed. It keeps lots of info on the customers and gives you recommendations and keeps track of your email bounces and the reason for the bounces. It let's you send test emails and send out social media all from within its walls. Pros Hubspot surprised me when I first started using it. This software packs a punch because of all it offers. There is no competition because their technology is superior and it is always being improved upon. It answers all my marketing needs with giving me the tools to communicate with prospects as well as internal company wide communication through templates and integrations. Cons Hubspot is a very robust software and because of that there is a learning curve and a good amount of education is required to get everything out of it that one may need. Learning workflows is an important part of making the software work for you and that takes some skill but it gets easier in time. Hubspot offers a ton of training in many formats. There is some free training but there is also paid training and that can get quite pricey. Review Source D'Ana G. Manager, Marketing Operations Telecommunications Used the software for: 2+ years ### "It's free, try it out. You will love it." May 30, 2017 5.0 Since I use the Marketing platform, it was a natural fit to try out the CRM. I am glad I did, it is great, especially for a free service. It is so intricately woven into the system I spend 99% of my day in and it helps me serve our leads and customers in a way that is natural. I can't live without it. Pros I love that it is connected to the Marketing Automation Platform and they are planning on adding even more functionality and integration to make it even more seamless. The features are constantly being built out and developed to make it a more robust system. Cons Some basic features are missing, but planned and they are very open to adding new features that benefit the user's experience with the platform. Review Source Keith H. Director Management Consulting Used the software for: Less than 6 months ### "Efficient and Intuitive CRM" January 30, 2024 5.0 My overall experience with has been highly positive. It has been instrumental in organising and optimising my business's online presence and client management processes. The ease of creating a landing page, capturing leads, and setting up automated email responses has allowed me to focus more on strategic aspects of my business rather than getting bogged down in technical details. Pros Hubspot offers an intuitive and user-friendly interface, making it easy to set up my website, manage lead capture forms, and automate email responses. The ability to easily track and nurture leads right from the initial point of contact has improved my client engagement process. Cons While offers a broad range of functionalities, the pricing can be a bit steep as the business scales, especially when additional features outside the basic plan are required. Review Source Abhishek P. AWS Cloud Intern Computer Networking Used the software for: Less than 6 months ### "Easy to Use But Could have Better UI" February 9, 2022 4.0 Could have been a better experience with UI. Overall product is good for tracking and assigning the leads/tasks. Pros Easy to track your tasks/leads. Keeping track of your active leads and checking whether the tasks are completed or not in time. Cons UI could be better as i had a little difficulty while tracking Active and Inactive Leads. Review Source PR Pauline R. SDR Computer & Network Security Used the software for: 1-2 years ### "Hubspot review" January 26, 2024 5.0 Pros I think it's very intuitive and easy to customise for the most part, has some great features and allows for a lot more activities than others Cons Some features don't make sense/are missing and it seems like it is more oriented for marketing than sales Review Source Agustin F. COO Internet Used the software for: 2+ years ### "Excelent tool to manage your day to day bsuiness" February 20, 2020 4.0 Is really good even more if we consider quality vs price. Pros Really good for both controlling (tasks and outcome of the teams)as well as for forecasting and marketing functionalities. Cons The lack better reporting tools as well as been able to consolidate all data points from MKT channels until the outcome of those MKT channels. Reason for choosing HubSpot CRM Is really good even more if we consider quality vs price. Switched from [Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/) The lack of possibility of managing MKT in the software. Review Source AF Alisha F. Business Development Rep Marketing and Advertising Used the software for: 1-2 years ### "My review" April 11, 2022 5.0 Customer service if quick and efficient. Overall the CRM has helped our team stay on top of tasks and organized! Pros It is really easy to implement all aspects of our business. With leads, sales, and marketing, we can communicate and manage it all mostly in this CRM. Helps keep us really organized as a team. Cons There is a lot of functionality to it, but sometimes there isnt a way to edit certain tasks or fields. Being able to do this would help a ton. For example, being able to change the title of "deals" to "Marketing Agreement" Switched from [Propertybase Salesforce Edition](https://www.capterra.com/p/122129/Propertybase/) I think cost, I didnt make the switch myself. Review Source AA Angela A. Content creator E-Learning Used the software for: 6-12 months ### "Super easy chat bot" February 12, 2023 5.0 Pros Having the chat box there gives the site a more professional look and makes the clients feel well taken care of, even if I am not at my desk. Cons There is nothing negative I would say about my experience with this Review Source UK Umair K. B2B Digital Marketing Manager Human Resources Used the software for: 2+ years ### "Coolest User-Friendly CRM for Digital Marketers" October 3, 2019 5.0 I have been using HubSpot since 2012 and have been using till now. I tried using other CRM's but found HS to be the most reliable one from reporting standpoint. Stated loving it more, as now it's offering LinkedIn and Facebook ads which we can publish directly from HS. I can also manage my AdWords campaign and see how much conversions that we have made against each campaign (again only possible in HS). Also, social media marketing automation has done wonders in terms of marketing team productivity. Looking forward to explore more and more features that HS can offer from Marketing Standpoint! Pros User friendliness Reliable Reporting Centralized Marketing Automations Cons Limitation and at times there are few crashing issues Alternatives considered [Marketo Sales Connect](https://www.capterra.com/p/227165/Marketo-Sales-Connect/) Reason for choosing HubSpot CRM Because of refined reporting and clarity. All of my team members are on a single page which is HS and there is no need that I feel in using google sheets, asana or other tasks assigning and reporting apps. Review Source VR Verified Reviewer Head of Sales Computer Software Used the software for: 6-12 months ### "Second time user" September 20, 2022 4.0 Pretty decent, I tend to use it because its easy for my team to understand. Pros Simple CRM to use, Not over complicated but lacking the feature to tag deals and contacts Cons lacking the feature to tag deals and contacts Review Source Rosmery S. Docente IV Used the software for: 6-12 months ### "It is a support platform for CRM that allows me to grow my business in a simple and practical way." May 1, 2018 4.0 I am very excited about the incorporation of this tool in my company. It helped me completely change my ability to manage my relationship with my clients. My sales have increased and my clients are better and better served. It is a very versatile tool, it offers me great advantages in terms of the notification of offers, promotions and prices. Pros It allows me to individually and personally manage the attention status of each client of my business. Previously I did it through a spreadsheet but it took me a lot of time and effort to keep my client database updated. By using this tool I could easily organize the situation of each client and take control of each one of them daily. Promoting my sales and improving the relationship with my clients. Additionally, it is free. Cons I am working hard to identify their weaknesses, but I still can not determine a disadvantage. The set of benefits offered to small and medium enterprises is great. The only thing that could generate problems is a bad Internet connection. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.