# Page 43 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 43 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 43 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1051-1075 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing Warehousing Used the software for: 6-12 months ### "HubSpots Ease of Use & Management" September 20, 2022 5.0 Overall, we are extremely happy with our experience with HubSpot. Pros HubSpot is extremely easy to use and if you have questions, there are a ton of videos and online courses to help out. Cons Sometimes the customization can be a bit tedious but once it's initially done, you can easily copy a customization to create a new one without having to start from scratch. Reason for choosing HubSpot CRM HubSpot has everything we need, from tracking deals to custom automating, and much more. Review Source AS Alan S. CEO Marketing and Advertising Used the software for: 6-12 months ### "A CRM as basic or as in depth as you need it" May 7, 2021 5.0 Mostly positive, with very few downsides. It's greatest strength is that many other companies and products are already built with HS CRM in mind and integration is easy and hassle free. Pros The best feature of this option is the modularity. The CRM option is free of charge and has pretty much all of the tools needed to keep track of vital information regarding your leads. Once you get familiarized and get a better grip of what your company needs you can choose from a variety of options that fit your requirements. Cons The overall experience is very good. However you cannot chose individual tools or customize your plan 100%, but chose from predesigned plans. This leads to the specific tools you may require being in a higher tier and end up paying extra for only one option. Review Source Arotiana R. Developer Computer Software Used the software for: 6-12 months ### "A nice tool" February 29, 2024 5.0 Pros simplify many tasks in daily work. Cons Anything, it maybe not easy to use for every type of user Review Source KR Kevin R. Logistics rep. Logistics and Supply Chain Used the software for: 6-12 months ### "Excelente software" June 28, 2023 5.0 Pros La facilidad que permite al usuario de gestionar datos constantemente y darle seguimiento a los leads. Cons Es un software poco lento pero no dificulta la manera en la cual el producto ayuda. La relacion vs lo que ofrece es muy buena. Alternatives considered [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source PR Paulo R. Vendas Apparel & Fashion Used the software for: 2+ years ### "Ótimo " October 15, 2023 4.0 Muito ótima amei de mais Pros Muito ótimo e muito bem paciente amei ótimo Cons Muita responsabilidade e atenção ao cliente ótima Reason for choosing HubSpot CRM Porque é um aplicativo ótimo e atendimento otimo Review Source RD Raghav D. Program Manager E-Learning Used the software for: 1-2 years ### "User Friendly, Powerful, Easy to Deploy and Get Started" May 29, 2022 5.0 It has been a great experience so far. Pros HubSpot is easy to set up, user friendly and hence requires less user education, a powerful marketing engine. Brings the entire Marketing & Sales functions together. Cons HubSpot lacks a lot of features. A couple that I can recollect right away is Campaign management w.r.t. budgets and reporting, conversion rate report by deal owner. The feature releases are slow. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source CS Chandan S. Email Marketing Specialist Market Research Used the software for: 2+ years ### "Hubspot CRM most advance and Excellent Support from Hubspot team" May 8, 2021 5.0 best CRM to interact with our leads. we can simply segment our contacts using their customer behavior feature and start sending campaign to them. we can use different channels like Email, Landing pages, forms ect to build our database. Pros Currently is one of the most advance CRM available in the market. The support team from Hubspot are excellent. They are available to solve your issue as sooner. Cons The only dislike about is their pricing. This tool is become expensive as the number of subscriber increase. Small scale business company simply cannot afford the cost. Review Source VR Verified Reviewer Business Owner Design Used the software for: 2+ years ### "Great Concept - Has Good Features - Needs Major Improvement" April 16, 2019 3.0 Once the mobile app add on the necessary features I would give HubSpot a very high rating as it would accommodate all the basics you need. Also it would then be worth paying for a premium subscription. Pros Hubspot is a very easy to use CRM system. Anyone can learn it fairly easily. Managing campaigns and collecting data is great for showing clients and using as an agency. The mobile app needs work but is easy to use as well. Cons HubSpot needs to have a stronger filter on advertising data. Also the mobile app doesn't show proper notifications and when connecting to your email account loads unnecessary data. The filter needs to have an option on the app where you can sort by certain ads (especially through Facebook), or by certain keywords, or dates. This is critical for customers to easily see their new ads and who responded. Also a notification of a new ad response is also critical (especially for Real Estate agents) to know to respond immediately. This is currently not a feature and is absolutely needed. Review Source NP Neil P. President Computer Software Used the software for: Less than 6 months ### "Hubspot new to us at this stage." February 24, 2021 4.0 For the most part it was a smooth transition. There was a problem but was solved by support. Pros For the most part the items from Salesforce came across. Interface is fairly easy to use. Help is mostly excellent. Cons They provided 2 weeks of free trial to get the Salesforce records over. Now I am stuck with some defined items that are inaccessible. Reason for choosing HubSpot CRM N/A. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and complexity. Salesforce was too expensive and too complex for my needs. Used the product for several years. Review Source MB Megan B. Content Manager Management Consulting Used the software for: 6-12 months ### "Great Tool if You Can Afford It" November 13, 2018 4.0 Hubspot makes my job easier and allows me to present metrics that 1. help shape our strategy based on what's working, and 2. prove my work has value. Without Hubspot, our efforts would be hindered and proving the ROI of our work would be very difficult and/or time-consuming. The customer service at Hubspot has been awesome (and much improved from my experience several years ago). Their team is responsive, helpful, patient and thorough. Plus they have many options for communicating with their team. Pros It integrates many different tools and aspects of marketing seamlessly, allows for reports that show ROI and help guide our strategy. The tools have a steep learning curve, but within a few months become second nature and very easy to use. Being able to have your website, social media, blog and email campaigns all tied together with each other and into your CRM is powerful. I continue to discover new benefits from Hubspot and they continue to add features that are relevant and keep us on the frontlines of the technologies that make marketing possible for a small business. Plus, Hubspot encourages customer feedback to help determine future improvements. So if a feature or tool isn't available now, it may very well be in the future based on your feedback. Cons Hubspot can be prohibitively expensive. It's pricing is based on how many email addresses you have in your CRM, which has its logic but also a strong downside. Review Source Alexander B. Owner Marketing and Advertising Used the software for: 2+ years ### "The backbone of your business (if done right)" March 12, 2019 5.0 Even if you're new into sales, if you follow through the onboarding and education materials, won't let you down You might overgrow it at some point but it lays a solid foundation for you as a sales professional Pros It provides structure and tons of guidance around the sales process, even if you're a newbie. Deals follow-up mixed with the marketing workflows are so good for your quarterly review, you won't regret those! Hubspot meetings are a breeze to use and our customers love them Cons Sometimes you can hit weird technical limitations, like the abovementioned meetings design customization Without some regular cleanup you might end up with an inflated bill Review Source DL David L. Directeur de compte Information Services Used the software for: 1-2 years ### "Un CRM avec beaucoup de profondeur pour les moyennes à grandes entreprises" March 1, 2024 5.0 Pros La stabilité, intégration avec le suivi des courriels et calendriers, navigation simple et intuitive. Cons Très complexe à utiliser pour profiter pleinement de l'investissement, il est nécessaire d'être accompagné par une entreprise spécialisée pour faire une bonne intégration initiale. Le coût est très élevé. Review Source jC jhorman C. administrador Marketing and Advertising Used the software for: 6-12 months ### "porque usar hubspot crm?" January 9, 2024 4.0 es un sofware capaz de dirigir y orientar una empresa que quiera salir adelante eficazmente en el mercado. Pros me gusta que se adapta alas necesidades de las pequeñas y medianas empresas, brindandole un mejor rumbo de marketing y mundo digital en el mundo virtual. Cons no tengo grandes quejas, ni desventajas. Review Source Oshan M. Mobile Apllication Developer Information Technology and Services Used the software for: 6-12 months ### "Well-organized CRM platform for small businesses." March 26, 2019 5.0 Great platform which value the money and supports web-based and mobile devices platforms. Pros HubSpot's UI is great developed, and was simple for our group to become accustomed to which represent the super-intuitiveness of the .Also we can easy to perform other integration .With the platform we can share documents and track our notes. Hubspot CRM's Lists usefulness is so helpful for sectioning our contacts list in a wide range of ways. I use it whenever I have to discover what number of or who from our rundown fits a restricted arrangement of criteria. Indeed, even in past employments where we had other database instruments that we could utilize, Hubspot was the quickest and least demanding to get that data. Cons It would be great if have some improvements on user interfaces in the platform.Also for the beginners, it would be great if follow some learning materials regarding to get the maximum output from the platform. Review Source Valisoa R. Customer Success Manager Marketing and Advertising Used the software for: 2+ years ### "User friendly Software" February 28, 2022 4.0 I use it daily to help me manage my follow-ups and all. I like it. It also has integration that are so easy to use for emails (sequences and templates for instance). There are so many features that would be useful for all types of companies I guess. Pros It is easy to use and can be linked with a lot of other software or websites. Cons Some key options could be missing sometimes, can be hard to put everything in place. BUT they are super attentive, always there to help if you are stuck. Review Source VR Verified Reviewer VP-Strategic Accounts Information Technology and Services Used the software for: Less than 6 months ### "HubSpot is not for everyone" March 20, 2024 3.0 Challenging. The screens are not organized the way I would like to see them and you have very little control Pros integration and ability to import and export data Cons Reporting is virtually nonexistent, most likely due to the plan we are on. but it still should be better than what they provide. Review Source Kumaresh T. Sr. Vice President Computer Software Used the software for: 2+ years ### "great tool for sales operations" September 8, 2022 4.0 Great tool for sales. Marketing and Sales operations Pros Ease of setup / Task reminders / calendar syncing Cons Search to be more defined by users/ tasks Reason for choosing HubSpot CRM Pricing Review Source Darwin O. Chief Operating Officer Marketing and Advertising Used the software for: 2+ years ### "State of the art CRM!" September 2, 2022 5.0 Pros This is really the best CRM tool, very customizable to cater to all types of companies or industries. Cons Pricing is a bit high, especially onboarding fees can make it tough for small businesses. Review Source DK Dharya K. Senior executive Sales Information Technology and Services Used the software for: 6-12 months ### "Revolutionizing Marketing and Sales" May 12, 2024 5.0 Pros HubSpot's CRM platform is a game-changer. With robust automation capabilities, sales person can manage their pipelines more efficiently, prioritize leads, and track interactions with prospects. Cons While HubSpot offers a wealth of features, some users may find the pricing structure prohibitive, particularly for smaller businesses or startups Review Source VR Verified Reviewer Marketing Coordinator and Project Manager Venture Capital & Private Equity Used the software for: 1-2 years ### "Great free CRM but some important features behind a pay wall" December 16, 2019 5.0 Overall we have had a great experience with HubSpot and will continue to use it in the future. Pros \- Great free CRM - Easy to track leads - Good for tracking deal flow - Easily set up email tracking - Can send emails and track forms from one place Cons \- Need to pay to unlock some important features - Plans are expensive but worth the cost if you need them Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Better for the price. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Hubspot had a free version. Review Source Danilo M. CEO Marketing and Advertising Used the software for: 6-12 months ### "The Best" March 11, 2022 5.0 The experience has been incredible. We organized our sales process and were able to understand the desires of the leads much faster. This increased our sales volume considerably. Pros The integration with my websites, the automatic capture of leads in wordpress forms and the Chatbot system are surreal. Cons For a perfect integration with SMS and WhatsApp Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source Aldo I M. CEO Marketing and Advertising Used the software for: 1-2 years ### "h perfect option for start-ups and growing businesses" February 12, 2023 5.0 I am very satisfied. It starts free and can upgrade with low cost. Although, if we want to use the paid features and have a medium or big team, it becomes expensive. Pros It is very easy to use after the configuration is done. Cons The initial configuration require some more than the average knowledge. Not everyone could do it. Reason for choosing HubSpot CRM Because it is a very complete CRM and free, to start. Review Source VR Verified Reviewer Director Computer Software Used the software for: 6-12 months ### "Hubspot CRM - the hook into their platform" May 28, 2021 4.0 has allowed us to move to a more secure static website using their contact form and chat widget. We can engage with website visitors in realtime, or alternatively receive an email if either no-one is around the office to speak with them or it's out of working hours. Pros We are primarily using the Hubspot contact form and realtime chat features to add functionality to static websites. The simple integration is very good and quick to set up and seems to be reliable in operation. Additionally we can send tracked emails and build up our customer contact details through a single dashboard. Cons Support for Content Security Policy took a long time to get added and wasn't working correctly at first. Hubspot took around a month to resolve the issue (server headers on their end needed updating) but eventually got there and Review Source Pedro A. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "HubSpot CRM, all your comercial strategy in one place" August 2, 2022 5.0 HubSpot let's me manage different arrays of comercial data for my customers. The level of improved productivity that the software offers is unvaluable. Pros HubSpot is by far the best CRM I have ever used. It is such an easy and intuitive software, if you have any experience at all with other CRM's you will find that HubSpot just makes your Company's work much more efficient. Cons Customer Support can still be improved: sometimes you need urgent attention. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) HubSpot makes some things easier. Review Source DC Dacil C. Marketing Specialist Telecommunications Used the software for: 1-2 years ### "Perfect CRM for companies with straight forward sales cycles" March 2, 2017 4.0 I have been using for a year now. In my company we are seven different business units and each business unit is kind of ran like an independent company so the challenge to have them all in one CRM was compelling. Some of the business units had never have a CRM before and some other were using different ones: I had 3 using vTiger, a free Open Source CRM, and another one SAP. I started the migration of CRM with the business unit with most experiencie on the use of vTiger CRM. The migration went on pretty smoothly for my surprise and mostly everyone was happy with the change specially because of the ease of use. I do had to create some training slides and get together all the sales group to train them, but after that session mostly everyone started working on the CRM without problems. I then followed with the rest of the business units and Hubspot has been working perfectly, but.. I do have some complains from the users which have more to do with the way we do business than with the CRM itself. Since we are different business units but usuaaly work with the same customers, we have a problem assigning one owner to each contact. We would need each contact to be able to have multiple owners that can help us create filters accordingly to the owner. Right now we are not able to do it and I have lots of complains about since because of it I need to have everyone being able to see or edit all contacts, not only the ones assigned to them. Besides this, Hubspot CRM is a great tool and very easy of using. We are still waiting for the App for Android though! Pros Ease of use On the cloud iOS App Easy migration of information Cons You can´t have more than one owner per contact Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.