# Page 44 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 44 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 44 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1076-1100 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pedro A. Marketing Specialist Marketing and Advertising Used the software for: 1-2 years ### "HubSpot CRM, all your comercial strategy in one place" August 2, 2022 5.0 HubSpot let's me manage different arrays of comercial data for my customers. The level of improved productivity that the software offers is unvaluable. Pros HubSpot is by far the best CRM I have ever used. It is such an easy and intuitive software, if you have any experience at all with other CRM's you will find that HubSpot just makes your Company's work much more efficient. Cons Customer Support can still be improved: sometimes you need urgent attention. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) HubSpot makes some things easier. Review Source DC Dacil C. Marketing Specialist Telecommunications Used the software for: 1-2 years ### "Perfect CRM for companies with straight forward sales cycles" March 2, 2017 4.0 I have been using Hubspot CRM for a year now. In my company we are seven different business units and each business unit is kind of ran like an independent company so the challenge to have them all in one CRM was compelling. Some of the business units had never have a CRM before and some other were using different ones: I had 3 using vTiger, a free Open Source CRM, and another one SAP. I started the migration of CRM with the business unit with most experiencie on the use of vTiger CRM. The migration went on pretty smoothly for my surprise and mostly everyone was happy with the change specially because of the ease of use. I do had to create some training slides and get together all the sales group to train them, but after that session mostly everyone started working on the CRM without problems. I then followed with the rest of the business units and Hubspot has been working perfectly, but.. I do have some complains from the users which have more to do with the way we do business than with the CRM itself. Since we are different business units but usuaaly work with the same customers, we have a problem assigning one owner to each contact. We would need each contact to be able to have multiple owners that can help us create filters accordingly to the owner. Right now we are not able to do it and I have lots of complains about since because of it I need to have everyone being able to see or edit all contacts, not only the ones assigned to them. Besides this, Hubspot CRM is a great tool and very easy of using. We are still waiting for the App for Android though! Pros Ease of use On the cloud iOS App Easy migration of information Cons You can´t have more than one owner per contact Review Source MQ Mark Q. President Insurance Used the software for: 6-12 months ### "TOO EXPENSIVE!!! " April 12, 2024 1.0 Horrible. They just didnt care at all and simply told me I signed and agreement so Ill have to pay for all 12 months. I chaged to Go High Level and it is $1,000 cheaper every month. Pros The CRM is good but it is incredibly expensive compared to other CMRs such as GHL. The problem is I got locked into a 12 month subscriptioon and they refused to even let us out of the last month. Once they had me they drained me for every dollar they could. Cons It is TOO expensive and I found I can get all the same features and more for 20% of the cost. Review Source MJ Moss J. VP of Sales and Marketing Information Technology and Services Used the software for: 2+ years ### "Great Tools for Prospect and Client Management" March 24, 2023 5.0 Pros It is very easy to use, and was not difficult to implement. The fields for client info in very intuitive. Cons There are some nuances associated with 'marketing contact' counts that one must keep an eye on as it impacts costs. Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: 2+ years ### "When you focus on building a good product it shows" September 12, 2021 4.0 Pros Ease to Set Up Integrations Reminders Workflows Reporting is always getting better Cons Sometimes slow Service was not strong enough for us Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source MG Maroun G. Digital marketing manager Apparel & Fashion Used the software for: 1-2 years ### "Marketing manager " February 12, 2023 5.0 Facile à utiliser, meme si une personne qui a jamais utilisé un logiciel, elle va trouver ça facile à gérer toute seule Pros On peut le connecter à d'autres logiciels, facile à utiliser, service client parfait Cons Un peut cher, mais plein de fonctionnalités, Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Meilleur platform pour CRM, facile à utiliser Switched from [lemlist](https://www.capterra.com/p/173776/lemlist/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pour tester les différents produits dans le marché Review Source AP Aurora P. IT Expert Consumer Services Used the software for: 1-2 years ### "HubSpot CRM Has Effective Features" April 8, 2024 5.0 Pros The brilliant features of HubSpot CRM makes it an incredible customer relationship management solution. HubSpot CRM has been easy to use. Cons HubSpot CRM works so well for us. HubSpot CRM has incredible features. Review Source EB Eric B. Owner Music Used the software for: 2+ years ### "Great CRM with lots of features - almost too many" March 10, 2022 5.0 Overall, great software once you get comfortable using it! Pros Hubspot has everything you need in a CRM. Great for startups and small businesses like ours! Cons There are so many features that it can be a little overwhelming at times. Also the billing structure that each feature falls under can also be a bit confusing. Review Source BD Brendan D. Sales Insurance Used the software for: 2+ years ### "Hubspot Replaced Our Old CRM" October 18, 2022 5.0 Pros Very easy to manage clients after the initial learning curve. Gmail integration is great. Cons It was a little difficult to get used to, but not much worse than any other CRM. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Hubspot has more features and integrations. Review Source TS Travis S. National Sales Manager Consumer Goods Used the software for: 1-2 years ### "User Friendly, Easy to use for Sales Growth" October 2, 2019 5.0 We are becoming far more effective as a sales team with activity and internal organization. We have a system that tells us who to contact, when, and in regard to what. HubSpot CRM is the most important piece of software that our company has and we couldn't go one day without it. Pros Easy for all users to understand and use, but can be customized if needed. The contact timeline and deal filters are my favorite features of the CRM. Cons There are no downfalls of HubSpot CRM. It is so easy to use, and can be used as out of box or customized to your needs. It's truly a great solution and one of the best CRM's in the world. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM We value the marketing and sales integrations of HubSpot. Additionally, INBOUND is a big part of our business and HubSpot has a great platform to capture and close inbound leads. Review Source JL Juana L. Manager Télémarketing Farming Used the software for: 2+ years ### "Simple et complet " August 25, 2023 5.0 4 ans d'utilisation, très vite pris en main car très simple d'utilisation Pros Hubspot est Simple, complet et intuitif Cons Quelques bug mais ca ne dure jamais longtemps Review Source GT Gamze T. Data Scientist Financial Services Used the software for: 1-2 years ### "Great for Whole Data Export" May 22, 2024 5.0 Overall, wherever it touches it a great tool. Pros This tool is great to accumulate all marketing data at one place and then export Cons I do not like their non-integration policies Review Source Sam M. CRM & Marketing Automation Manager Computer Software Used the software for: Less than 6 months ### "A comprehensive CRM for a small or growing business" October 3, 2019 4.0 Overall it is a great CRM with a huge amount of potential. New releases happen regularly with a large amount of functionality being added, increasing the scope and usefulness of HubSpot every time. However, for larger businesses it will be limiting and it is far less personable than Salesforce or Marketo. Pros Very good value for money if you are a small business. It offers a wide variety of functions, which cover most of the key functions within a small business including lead capture and management, marketing and social media management, sales and deal management, customer support and many other other areas through plugins. A great overall product for small or growing businesses. Cons Coming from Marketo, we are finding some of the marketing functions slightly limited. This is especially true with html email templates. In addition, as a B2B company we are having to use a 3rd party for our support functions as the native support element is limited and does not have a customer portal. Reason for choosing HubSpot CRM For it's wider functionality and the benefits that then gave us in terms of data integrity and co-operation between teams. Review Source VR Verified Reviewer Director of Marketing Computer Software Used the software for: 2+ years ### "Been using Hubspot for 9+ years and don't know what we would do without it." August 8, 2019 5.0 It has been great. My company has used it since 2010 and it is a great marketing automation tool. Pros Hubspot has so many tools. Our website is built and hosted on Hubspot and we keep all of our content there. We can see all contacts that come to our site and their info is stored right in Hubspot's CRM. We can see analytics and actions each contact took on the site. Tons of info and also convenient to create marketing emails to send to the contacts in the database. Cons It changes a lot and has a lot of updates, which is not really a bad thing, but just takes getting used to. Need to stay up-to-date with the latest tools. Review Source Luiz Carlos C. CMO Used the software for: 2+ years ### "The best Free CRM software EVER !!!" January 9, 2018 5.0 The chrome extension helps me to find all the peoples email id via my Gmail. It also helps me to know about my site subscribers. Whenever I got mail from no reply mail, extension helps me to find other mail where I can write them It is very awesome. Pros Track prospects through all stages of the sales funnel with intuitive and simple to use dashboards. The email service is better than SalesForce and others. An inbound marketing software that's super helpful on tracking prospects in the sales funnel. Cons I don't like that each user only can use just one email to be tracked. So, if a person has more than one email, it doesn't track the other email. Review Source VR Verified Reviewer Graphic designer Telecommunications Used the software for: Less than 6 months ### "Value and Ease of HubSpot" September 2, 2022 5.0 Using Zoom Info to import important contacts, create templates, set up workflows, conduct calls, send emails, and track everything as a CRM and marketing tool.Suitable for companies both building and using a database. Additionally, HubSpot CRM is excellent for integrating other programs that the company may already be using. Sorting through large databases could be tough. Pros Tracking progress Conveniently available task assignments Reports for all contacts Easily installable plenty of free tools The number of integrations with SaaS It is a scalable and modular approach to a problem. Cons Sorting records by status after phone number input Record history summary. Some features are tricky Some standard features cost extra Review Source Allan A. CMO Financial Services Used the software for: 6-12 months ### "The Best Cost-Effective CRM for Our Operation AFS Capital" May 25, 2022 5.0 cost benefit, practicality and ease of use of resources. Our company's investment advisors felt more relaxed in operations with Hubspot's CRM than with RD STATION CRM Pros Simplicity in automations, sales pipeline management, task management, lead management and service flow funnel. In addition to serving very well as a relational CRM and not just sales. We managed to put all the metrics for our NPS in front of our customers and do a good job of customer success Cons Interface could be better, along with software ux design Review Source Arnaly A. Voice Over in Spanish, Portuguese and English (Hispanic Accent), Musician, Composer, Producer. E-Learning Used the software for: 1-2 years ### "Great app for CRM." April 10, 2019 5.0 I have been using HubSpot (free app) for 2 years and like it a lot. I have tried other CRMs and found them to always be very hard to use. Hubspot is not. It is very intuitive, well designed and easy to use. I found the reports to be a little convoluted. I would love to be able to select how I want to see my dashboard without having to refresh it every time. If I want to change one section, the whole report has to refresh. Whenever I input a contact, the app looks at the email address and finds the company where that contact belongs and pre-fills it up, which it great. You could track your emails and all your correspondence with Hubspot but I believe you need to pay for the subscription. For what I use it, it is great and more than enough. Pros Surprisingly easy to use. Powerful (even the free version). Cons You cannot download your data unless you pay. Reports on the free app are quite limited and awkward to use. Review Source VR Verified Reviewer Marketing Team Leader Information Technology and Services Used the software for: 1-2 years ### "Hubspot changed our way to work" July 8, 2020 4.0 We are satisfied, therefore we renewed the contract and expand it with the sales module. We got actual x7 ROI in the first 8 months of use. Pros This software allowed us to have much more information on our marketing activities and to integrate all the channel in a single platform. It is really good to save time on campaign setting, alignment and reporting. I love how it aggregates a powerful CMS (blog), and several CTAs, Forms and lead capture tools in our website. Cons It is not really easy to set at the beginning, you need internal development skills in order to implement it properly. Furthermore is not really flexible for building CTAs. Reason for choosing HubSpot CRM It is the most cost effective and flexible solution we could get. Review Source VR Verified Reviewer CEO & President Computer Software Used the software for: 2+ years ### "The best free CRM in the industry" November 16, 2017 5.0 I am able to accurately track my sales activities and manage tasks and opportunities. I am also able to integrate this via Zapier to my other email marketing, e-signature, and communication tools. Pros The bi-directional email integration with G-Suite is the biggest time saver for me. You can send emails from within HubSpot CRM and it goes out directly from your company email and when the email is replied to, it is automatically captured and stored in the contact record. Other great areas include the Deals and Tasks sections. Cons The API needs to be enhanced to allow creating and modifying tasks and adding noted to the contact records. Review Source VR Verified Reviewer Member Services Manager Marketing and Advertising Used the software for: 2+ years ### "Simple and free CRM" July 18, 2019 5.0 We were quite pleased to see how easy it was to setup and get our data into the tool. Questions from team members were kept to a minimum (due to simplicity) which made the rollout process almost seamless. Pros \- The fact that it's free is a great bonus for start up companies - You can build up your client base/revenue before opting to move to paid plan - It has all the functionality of typical CRMs - User interface is simple to understand Cons \- Once you've outgrown the free functionality and are ready to move to a paid plan the jump in price is quite jarring. - Seems to be for larger enterprises once you get into the paid plans Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Price Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Price Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 6-12 months ### "Free version is industry leader for micro businesses, but pricing quickly ramps up" October 12, 2021 4.0 Having tested a dozen CRM's over the years, HubSpot CRM makes sense for us. The UI was confusing at first and it takes a while to onboard users, but overall the featureset is industry-leading, despite the free edition being quite restrictive. Pros There are ways to connect HubSpot CRM with just about every other online business tool. This makes it extremely versatile. Even with the free tier, you can connect your WordPress website with HubSpot CRM and Invoicing/Accounting SaaS to automate and streamline the sales process. Cons As your organization grows, keep in mind HubSpot CRM's pricing tiers. Ensure you don't get dependent on this tool without first factoring in the subscription tier you'll eventually need. Other CRM's are quite competitive options in the hundreds of dollars per month category. Alternatives considered [Plutio](https://www.capterra.com/p/179406/Plutio/) Review Source DM Daniela M. Specialist lead qualification Computer Software Used the software for: 1-2 years ### "A good tool for remote work" June 24, 2020 4.0 In general it is a good CRM with few things to change but that can be really usefull. Pros Hubspot is a tool that is really helpful, it helps a lot to have an order and to work fast when is working 100% since is a software that is on the cloud, sometimes is hard for it to work fast, I would love if this could change but there are some of those cant be changed by the software itself ( like Internet speed). I use every day their filters and queues, to look for the leads I will work on during my day. I like the charts because its easy to see the team results and my personal goals. Templates and signature for the emails are a real time-saving. But also I like the fact that chat can be sync with the one from our official page. Cons I would like to be able to see completely the down corner with filters since it has an option to press: Express the new table and board, is almost impossible to see or create a new filter. I don't like the fact that I cant chose some of the leads randomly to create a queue without naming it. Also, I would like to be able to see the tasks for other days and not only the " open task , due today or due this week". Review Source Rebekah L. Director of Customer Success Computer Software Used the software for: 2+ years ### "Must have for keeping your work organized and on track" March 25, 2022 5.0 This has been a great tool that we have added so we can all stay on track and make sure we are not dropping the ball! Pros Very intuitive to use and all of the features and updates can be viewed by our entire team. Super easy to use and set up. Cons Nothing at this time, it has been working great for over two years! Review Source JD John D. Workforce manager Medical Devices Used the software for: 1-2 years ### "CRM Review" April 22, 2024 5.0 Pros It helps with organizing and track cases or work that are requested by the customer Cons sometimes it takes time to load. but it would only take about 1-2 minutes Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.