# Page 45 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 45 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 45 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1101-1125 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cecilia H. CEO Marketing and Advertising Used the software for: 1-2 years ### "Easy to use, intuitive and continuosly improving" November 6, 2018 4.0 Great tool, I really recommend this to start-ups and small organizations with Budget constrain. Easy to set-up and understand, the adoption curve is fast. Pros It's just like Hubpost promises, very easy to use it, configuration is easy, usability is very intuitive. A couple of on-line trainings and you can manage it pretty well.Technical set-up takes more business knowledge tan technical skills but putting this CRM to work is great for SMBs with up to 5-10 sales reps. Integration with Gmail or Outlook are also fantastic. Cons There are some features that today, are standard in most of the free CRMs, not to mention the paid ones, like weighted forecast, more tan 1 currency and the possibility to get a forecast in both currencies. Drill down menus are not that easy always. Review Source VR Verified Reviewer Venture Capitalist & Founder Venture Capital & Private Equity Used the software for: 2+ years ### "HubSpot great overall, but its CRM lags" September 15, 2020 3.0 Pros The availability of a well-featured free version. Cons Unable to record relatively complex relationships between entities — such as a client of a contact/company, or other relevant relationship types. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source MC Mathew C. Sales and Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot is great!" December 20, 2019 5.0 I joined as a freemium user and thought it was a vast improvement on my previous CRM. I quickly upgraded to a paid version and the features it gives us are great, really give my sales team great insights to clients and very easy for me to overview and manage performance. It has also optimised our sales operations massively, helping us to improve customer experience. Pros The flexibility to interrogate data and the ease of setting up automations. It feels like software that is designed by people who have done my job. The academy is great for acquiring wider skills. Cons The mobile app offers a small fraction of the browser version, and the software doesn't run very well on mobile browsers. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[OneDesk](https://www.capterra.com/p/115614/OneDesk/) Reason for choosing HubSpot CRM It just felt easier to use and gave me the features I wanted. Switched from [Act!](https://www.capterra.com/p/175860/Act/) We were using ACT and I knew there had to be better. Review Source AR Adrian R. Operations Manager Sports Used the software for: 6-12 months ### "HubSpot it's a great CRM" October 5, 2022 5.0 We are satisfied with HubSpot right now, but there is room for improvement Pros What I like the most about HubSpot is the capacity to create workflows and the possibility to integrate HubSpot with other tools which makes HubSpot a very powerful software. Cons It has a few cons though: - It's quite expensive - Importing/exporting contacts takes a while and sometimes not all the contacts are imported and you have to import the file again - Whenever an agent leaves, there is no way to automatically assign the conversations to another user, it has to be done manually - Reporting and analysis Switched from [Ontraport](https://www.capterra.com/p/220784/Ontraport/) Scalability Review Source VR Verified Reviewer Chief of Staff Information Technology and Services Used the software for: 6-12 months ### "Easy to use with great integrations and functions" February 15, 2023 5.0 Pros The product is easy to use, I love the feature for adding companies where it will pre populate information making it easier to add. If there are any bugs within the product or issues (which is hardly ever) they inform you quickly and keep you updated on the status. The integrations are also a winner, integrating with Apollo, slack etc. Onboarding people who have never used CRMs before is also simple. Cons The only feature which I believe could be improved is the import feature, it can feel clunky and hard to understand knowing what fields to import. Review Source Kristen M. Insurance Agent Insurance Used the software for: I used a free trial ### "Hubspot Spot to go for Bettering your Knowledge and Business" February 25, 2022 5.0 Was a good learning point there are TONS of certifications on there they really try and educate you on the new and trending ways to get your business off the ground Pros This was A great software it's a little pricey, the things you can do are limitless as long as you have the money! Cons There was only one thing If you are limited in money you are not able to access features you may need at that time. Reason for choosing HubSpot CRM I choose Hubspot to gain a few more certificates under my belt and was surprised to see the endless possibilities on this site Review Source MM Michael M. Senior Associate Consumer Goods Used the software for: 6-12 months ### "Switched from a different CRM to Hubspot and am much happier" February 17, 2022 5.0 Pros The software is so much more intuitive and useful for Business Development for my company. It has been imperative for customized outreach and tracking deals and communications. There are also other useful features that we have not yet implemented but can see their value. Cons honestly, I haven't found much that is disappointing about the software. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Collin M. Chief VoIP Evangelist Telecommunications Used the software for: Less than 6 months ### "Best CRM out there! " September 8, 2020 5.0 It's hass boosed productivity across all deporatmenets for us! Pros The setup was so easy & it's simpler to use for everyone on the team. There are many things that are now easier to manage because of Cons At the moment we love everything about it. We were a sslesforce house for many years and the Hubspt CRM is not mature enought that it can do everything wee need. Reason for choosing HubSpot CRM The user exeprince, fantatsic revioews and the level of supoport you get. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Better products at a much better price and makes it easier to manage all of our dialy tasks and logging of data. Review Source Hellen M. Sales Marketing Manager Automotive Used the software for: 2+ years ### "Splendiferous and tremendously brilliant Customer Relationship Management tool." April 27, 2022 5.0 Email marketing. Accelerate marketing automation process. Pros It's simple to generate and manage leads with this tool.Enables ease to run successful marketing campaigns. Cons depends on stable internet connectivity for better performance. Review Source Rick H. Director of Sales Marketing and Advertising Used the software for: 6-12 months ### "The benchmark for CRM" April 1, 2021 5.0 The product was flawless but the cost of subscription just got out of hand. Pros Hubspot has every angle covered. Great email marketing, decent landing page creation, social media integration , omnichat capability, sales automation, e-commerce integration.. its the Swiss army knife of CRM. Cons The cost of Hubspot runs up fast. the more features you need, the more contacts the bigger the bill. Reason for choosing HubSpot CRM Feature compliment and integration options. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) The interface for Hubspot and the feature compliment trumped Keap. Review Source Gaurav P. Account Executive Information Technology and Services Used the software for: 6-12 months ### "Perfect CRM for startups" February 11, 2022 4.0 Our Sales team of 4 people use is as CRM and spend most of our day on it. I have loved using it from day one. The visual representation, accessibility and interoperability of DATA is among the best I have seen on any CRM. Would definitely recommend it to any startup or scaleup org. Pros What I like the most is how EVERYTHING I need is on the same page, or MAXIMUM single click away. Cons The UI could be a little more colourful. It looks dull right now. Review Source VR Verified Reviewer Account Manager Restaurants Used the software for: 2+ years ### "Decent CRM" May 30, 2020 5.0 Overall I like it but it could be better. I would consider paying for Salesforce if your organization can afford it. Pros This CRM is easier to sue than Salesforce. It is easy to forecast and create quick charts for easy analysis. Anyone can do this in just a few minutes. Cons I don't like that there are a ton of bugs. I would say one to two times per month there will be an hour where the CRM stops working entirelyt. There is also no way to tie together deals unless they have the same associate brand id or you create an artificial property that ties them together. This is frustrating and time consuming. Review Source BL Brian L. Managing Director Events Services Used the software for: 2+ years ### "HubSpot - Dream CRM" September 14, 2022 5.0 Pros Having used multiple CRM systems, HubSpot is hands down the most suitable for SME. It is easy to use, intuitive and provides amazing reporting that is fully customisable. Cons There are a number of features that are only in Beta testing at the moment. To offer reporting tools without the ability to set team monthly targets for the entire year rather then individual targets is very strange. Reason for choosing HubSpot CRM Was such an easy piece of software to take on and implement. Review Source SS Sarah S. Director of Marketing Retail Used the software for: 6-12 months ### "Great starter CRM that grows with your team and contacts" April 7, 2022 5.0 We're a small start-up and this is our first CRM software, having only used a homegrown solution. It is wildly more efficient and easy to use across our team members. It also makes marketing tasks much easier to do them right out of the same platform. Pros Hubspot is intuitive to use. The interface is really pleasant and for the most part, you can find what you need within a few clicks. The presentation of each contact and the ability to customize the information has been really helpful for our team that needs that information at a quick glance. Cons I found the onboarding to be somewhat confusing; there are features of Hubspot that didn't make sense for us to start using yet, so there were some gaps in fully understanding its capabilities and what we needed to do to get started Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Review Source AJ Anil J. Sales Operations Manager Automotive Used the software for: 2+ years ### "Next level of customer interaction and management." September 23, 2018 4.0 Pros With all the proper advertising and product management, the growth of a business still cannot be ensured unless the visiting audience is being converted into customers. takes care of the relationship of the brand with the customers. It involves contact management, company records, calls, meetings and deals to cater to the growing needs of the customers. It also creates an opportunity for discussions and chats with the targeted audience which can be extremely instrumental for the growth of the business. It is available as a free product which is the greatest advantage over all other features. It has collaboration and integration with relevant software like Gmail and other Windows-based applications. Cons Other CRMs like Pipedrive displays the contact details even on the deals page but in , I have to go back to the contacts page to see the contact details. The customer service doesn't always send a response in a timely manner. Review Source VR Verified Reviewer Business Development Representative Information Technology and Services Used the software for: 2+ years ### "Hubspot is great as a sales tool, but not account management" July 23, 2019 5.0 If you don't have 50k to build a customer Salesforce CRM and have a Salesforce admin on staff, then Hubspot is probably your next best option and is great. Pros I love the automation and ease of use! The tasks, reminders, funnel, and reporting features are great and easy. Cons It is clearly still in the startup phase. There are often bugs, downtimes, or features that are simple and basic that should exist that just don't. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source Pierre-Clement L. CTO Market Research Used the software for: 1-2 years ### "A well known CRM" December 18, 2019 5.0 My overall experience with has been great, if you are looking for a free software to begin with, I would highly recommend hubspot. Pros Hubspot is the perfect CRM for startup. We have been looking for a CRM which enable us to quickly have a tons on informations about each of our lead. At the begining each of us have been using their own tool and sometimes we talked to the same client without knowing what have been said by the others. Thanks to hubspot we have all the emails, the notes and informations about each leads and can have a good follow up call etc Cons Hubspot have a good free version, however, when you start to grow you might want to add more tools and it can become expensive if you have to buy for each of your hubspot users a license. Review Source MP Marco P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hubspot: keeps track of our leads!" September 4, 2023 3.0 We are able to remember all the contacts we make and we needed one spot to do this. And we share it. My sales manager uses it too. Pros We like entering all the leads we meet at trade shows. Gives us one place where we store all the info and allows us to see our communications with them. Cons Sadly I think I may be missing out on some of the features, I need to take a deeper look at this. Review Source MK Maham K. Research Analyst Research Used the software for: Less than 6 months ### "Streamlined CRM solution" November 8, 2023 4.0 My overall experience with has been good. It simplified our customer management processes and improved team collaboration. The user-friendly interface and excellent customer support service made the transition convenient and hassle-free Pros 1) CRM's user-friendly interface made it incredibly easy to navigate. I could easily find all the tools and features without any hassle 2) Contact management became a breeze with , allowing me to organize all the contacts on one platform, saving my time and energy 3) Whenever I face any challenge in the CRM, their supportive customer service team always shows up and solve my all queries. Cons 1) It has limited reporting features as in-depth analytical tools would have been beneficial for my business. 2) Sometimes the system slows down when there is high traffic on it. It happens very rarely though. Review Source MP Mariana P. RevOps Marketing and Advertising Used the software for: 2+ years ### "HubSpot review" June 22, 2022 5.0 I've been working with HubSpot since 2016 as a user and as a admin and in overall the software is very good, just some minor updates that would be nice to have Pros Usability and clear data access, the ability of extracting a lot of data at once Cons Analytics can be improved a lot also we don't have the ability of keeping track of a history Review Source Lorena T. Owner Insurance Used the software for: 2+ years ### "CRM for anyone" June 21, 2022 5.0 Pros Hubspot is super simple to set up and start using. Anyone can use it and tailor it to their needs. Cons Some aspects feel very segmented and should be put under one umbrella. Review Source DF Dovy F. Head Sales Development Extraordinaire Internet Used the software for: 6-12 months ### "There IS such a thing as a free lunch...." September 9, 2017 5.0 Pros I was tasked with kicking off our sales process and investigate various sales intelligence tools including a CRM. Being a prior SF user and familiar with their platform, I figured we would settle on their product. After mulling the idea, I began looking for a more "comprehensive" system that would provide more features without the need for additional add-ons. Being familiar with Hubspot and their marketing suite I was pleasantly surprised to learn they offered a free CRM as well. Because it was free I almost wrote it off thinking there was a catch but after seeing all it provided I couldn't resist giving it a try. In short, AMAZING! Not only was the UI easy to learn, we able to sync our outbound emails to automatically create new contacts based on the recipients domain. The included email tracking feature (sidekick) and customized follow up alerts have helped boost our productive 10x. It has been a while since we started using Hubspots CRM and I see no reason to go anywhere else. Cons Aside from the limited "opened" notifications from the tracked emails, this CRM is pretty versatile. The inability to integrate with our PBX phone system was a bummer but not deal breaker. All-in-all, this is perfect starter CRM or even one for the long haul. Review Source LK Liam K. PMM Retail Used the software for: 2+ years ### "HubSpot gives us everything we need to start with" February 12, 2023 4.0 Really good, they have been supportive of our business and good at responding to requests. Pros One stop shop with all the keys bit we need. Marketing, Sales, Service, and Operations Hub allows our business to manage and protect our customers. Cons It does give us everything we need, but some features that would make our lives even easier are a bit more expensive and out of our reach. Reason for choosing HubSpot CRM They gave us a really good introductory price Review Source VR Verified Reviewer Vice President of Business Development Marketing and Advertising Used the software for: 2+ years ### "Hubspot as a CRM solution" November 13, 2018 4.0 Overall for the money, we've found Hubspot to be a highly satisfactory solution for both our marketing and sales teams -- while there are features we miss from more expensive solutions, we've found the value to price ratio to be the best among the solutions we've considered to date. Pros Hubspot is intuitive and easy to use, from entering data to tracking important metrics. The ease of integration with Gmail is particularly helpful in setting up and using templates. Cons Integrating with ZoomInfo has not been easy, but this may be more of a function of our customer level than the available integration between the two solutions. Review Source JD John D. Software Developer Research Used the software for: 1-2 years ### "HubSpot CRM Has Effective Features" April 1, 2024 5.0 Pros The reliability of the features of has been making it a top tool. HubSpot CRM has been easy to use. Cons has been so easy to manage. HubSpot CRM is the best. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.