# Page 46 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 46 - Is HubSpot CRM the right CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 46 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1126-1150 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Adjointe aux ventes et aux opérations Human Resources Used the software for: Less than 6 months ### "Bonne gestion des pipelines de vente" April 26, 2023 4.0 HubSpot permet une bonne gestion des pipelines de vente, de manière automatisée. Pros HubSpot peut facilement être intégré à d'autres plateformes en lien avec notre processus de vente. Cons Certaines fonctionnalités sont parfois difficiles à trouver. Il ne faut pas avoir peur d'explorer la plateforme! Review Source AA Akash A. Digital marketing analyst Computer Software Used the software for: 2+ years ### "One of the best crm tool out in the market" February 7, 2022 4.0 Best tool to let our sales team know when to follow up with the hot leads. Though we used streak for sometime but hubspot is defined best with lot of customisable option and analytic data. Pros The ability to manage pipeline, accelerate sales through rewards, and the quick integration is absolute best. The phone app is also very easy to use and easy to setup. Cons I honestly do not feel hubspot crm needs any changes. It has been a game changer for our organisation and i do not find any cons. Review Source MG Miguel G. Project Manager Computer Software Used the software for: 1-2 years ### "The CRM That Just Simply Works!" March 10, 2018 5.0 I use HubSpot to manage my clients and potential clients, as well as tracking my marketing attempts. The CRM tool is amazing and my favorite piece is the integration with Gmail. Using notifications, HubSpot tells me when my messages have been opened by the recipient. It helps me keep track of the effectiveness of my messages at all times. Pros HubSpot's biggest pro here is the fact that their CRM product is free... always! But it gets better because HubSpot can integrate this free product with their other products such as Sales and Marketing. It's integration with Gmail gives you real-time status on what is happening with your emails. This feature is also available for Outlook users. HubSpot also provides company insights to your newly added contacts. Using some of the data you enter for your contact, HubSpot is able to mine for additional details on that contact from public records, allowing you to have a more complete view of your contact. Cons There is a slight learning curve to how the program works. Not that it is difficult, but that it is not as intuitive. But fear not, their support and resources are great in assisting with that, should you encounter any issues. Review Source Ian K. Digital Marketing Strategist Marketing and Advertising Used the software for: 1-2 years ### "A Solid, Easy to Use CRM" October 22, 2019 5.0 Overall, I've been very happy with Hubspot and the results we've been able to achieve by using the platform. Pros I like that all of the information about a customer is contained right there in the CRM. It's really helpful to be able to see what pages the customer has visited, what forms they've filled out, and what emails they've been sent/opened, to name a few. By having this 360 degree view of the customer, it enables us to create better customer experiences. It is really easy to use. Whether you add contacts manually, or use forms/integrations to bring your leads into Hubspot, it is simple to understand. If you do get stuck, their customer service is top-notch and will get you unstuck as quickly as possible. Cons I wish that Hubspot could do a better job of merging customers in the CRM. For example, if someone first visits your site and fills out a form using a personal email address, and later comes back and uses a business address, this counts as two separate customers. I would like the ability to better merge (through some sort of smart merge option) duplicate contacts. Review Source Adam G. Enterprise Growth Computer Software Used the software for: 2+ years ### "HubSpot currently provides the best CRM on the market" June 18, 2020 5.0 Allows our organization to create a completely transparent CRM that scales across the boards for all our teams that use it or need to see the information it holds. Pros HubSpot is easy to setup and has the ability to be picked up easily by anyone in the organization - whether it be sales, marketing, or key stakeholders. The reporting & dashboard functions make it so easy to track KPIs. You can integrate with so many different sales, marketing, & crm tools. Cons My only complaint is that it's not really setup well for entrepreneurs and sole proprietors since the very basic package has limited options Review Source AT Akshay T. Project Lead Banking Used the software for: 1-2 years ### "HubSpot CRM is worth the investment" December 5, 2022 5.0 HubSpot is excellent for process automation. The sales and marketing departments benefit greatly from the workflows functionality in particular. Additionally, HubSpot's capability to gather data from many sources, such as the website in terms of visitors and customer data, which may aid the sales force, has had a significant influence.HubSpot can be used by the entire team as a single tool for calling and data points, which greatly improves the operational efficiency of teams. Pros I use it to manage consumers and deals. Tasks and pipeline functions are also used by me. I use it to keep track of the progress of transactions and link them to clients and accounts. Organize marketing efforts and communications with potential clients. The application works well for connecting and establishing ties between businesses and deals. Cons Although I can record LinkedIn communications, they vanish. Although I can look for them, they are difficult to locate. Not just marketing or sequence emails, but all emails would benefit from more analytics, in my opinion. The app could use a better interface. Review Source JD Jonathan D. Head of Data Real Estate Used the software for: 1-2 years ### "A comprehensive CRM system offering a full suite of functionality" October 2, 2018 4.0 The ability to track our leads from an earlier stage than we previously did is allowing us to analyse our earliest interactions with the customer and to devise new strategies to enhance that customer experience and identify which of our staff are really excelling. We still need to take advantage of all the features available to us, but those that we have embraced have made our work a lot more simple and focussed on our core objectives. Pros It covers everything we want to do from Forms, Email Templates, and Landing Pages to Customer Surveys, Ticketing and Chatbots. The free version offers a lot more functionality than I would expect and you can get quite far with it. The paid features are competitively priced and are easy to pick up and use. The support team is amazing, on chat, email or phone support, they always reply swiftly and their team all seem to be well versed with the product and able to assist with a wide range of issues. New features are developed and rolled out regularly, and are not always at an additional cost. Cons The one gripe I currently have is the inability to separate viewing permissions for Contacts and Deals associated with those Contacts. In our specific context thats quite important. However since we encountered this issue the separation of ownership of Contacts and Deals was implemented, so I am hopeful this will be amended in the near future. Review Source VR Verified Reviewer Product Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Hubspot is heart of our sales and marketing " November 10, 2022 5.0 Pros \- Tracking marketing lead to sales becomes so easy with Hubspot. Cons \- Reviews and reporting can be more comprehensive. - Should work on more integrated output Review Source AG Adrian G. Virtual Assistant Oil & Energy Used the software for: 2+ years ### "Less complicating than you think!" July 18, 2022 5.0 Pros It is very to use. One goes from novice to pro in just a few days. If you are stuck, a friendly customer support specialist is just a phone call away. Cons There was not anything I liked least about the software. Review Source Farrukh Z. freelancer Consumer Services Used the software for: Less than 6 months ### "Best Marketing Software I have Ever Used" June 19, 2021 5.0 Help to grow my business. help to reach out new customers. Pros The Strategy of marketing is very great. I Use to market my product via SubSpot CRM. As its name shows, CRM. Customer Relationship management, It allows me to manage my relation with customer. Easy to use. Easy to hande. Fast and Secure access from anywhere. Friendly tech crew. Help me to grow my business. Simply I love it. Quite economical. Cons I don't there is any problem to use their services. Review Source FG Francisca G. PMO Information Technology and Services Used the software for: 1-2 years ### "Amazing CRM" November 20, 2023 5.0 Pros It's been a game changer for us to be able to keep track of the email exchanged the team has with the customers, we really use to struggle a lot after people would leave of go on PTO and this is just one of the many features we love about Hubspot Cons The gmail app is not great, it gets logged out and it's hard to go back and track longs chains one by one. Review Source VR Verified Reviewer Customer Success Manager Information Technology and Services Used the software for: 2+ years ### "A bit confusing tool" May 24, 2022 2.0 Pros I like the amount of features the platform has, for both marketing and sales. Cons Not intuitive at all. Not pleasant user experience Review Source HS Helio S. CEO Internet Used the software for: 6-12 months ### "Minha opinião sobre o uso do app para CRM " May 4, 2023 5.0 Excelente. Pros Além de ser gratuito, a usabilidade fácil é captação de leads. Cons O suporte ao usuário por não ter utilizado. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Pela gratuidade. Review Source NM Nouran M. marketing specialist Civil Engineering Used the software for: 6-12 months ### "a pretty good tool for a specialist " March 24, 2022 5.0 Pros It is an inconceivably strong CRM, Marketing, Sales and Service device. It can coordinate effectively with numerous stages including Mailchimp, Shopify and WordPress from its broad application commercial center. The product is likewise extraordinarily simple to utilize and it provides you with an unmistakable outline of your leads and clients as well as permitting you to store statements, records, messages... essentially, everything about your lead/client in one simple to get to put. The work processes is one more astounding instrument as it permits you to handily set up a robotized showcasing pipe for each new lead. Cons the advertising center point costs $20 each month for the starter plan and afterward leaps to $800 each month for the expert arrangement. The cost. To get full admittance to all highlights you want basically the expert arrangement which isn't modest. In any case, what you are getting for the cash is insane important so one could contend that the cost is very great. In any case, as a new business it is a gigantic speculation. Review Source VR Verified Reviewer Chief Product Officer Used the software for: 1-2 years ### "Great Cloud-based CRM" January 16, 2018 5.0 Saves us time and made it easy to track leads, accounts, deals and sales. One of the best features is the ability to type in a web address and the program can auto-fill the rest of the business information it finds online. Pros We really liked the user interface of HubSpot CRM. They created an interface that simplified the CRM processes and made it easy for our team (even those who were not so tech savvy) to easily use the platform. Cons There are limitations on the free version which is natural to expect, but those limitations forced us to consider upgrading to the paid version or looking for a cheaper alternative. We didn't have any problems with HubSpot CRM other than we were able to find different software that did what we needed at a freemium plan. Review Source Guy G. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "All in one CRM for organisations" August 25, 2023 4.0 Ex-member campaigns, booking follow-ups and nurturing leads, getting feedback and reporting on results Pros Automated workflows from lead capture (landing pages/surveys) to nurture and sale Cons easy to get lost in the detail and functionality, although there are lots of tutorials and support to help Review Source WK Wendy K. Responsable marketing et commercial Professional Training & Coaching Used the software for: 2+ years ### "CRM gratuit." August 27, 2023 4.0 Mon utilisation est confortable et je pense que je vais continuer à utiliser pendant très longtemps. Pros Très facile d'utilisation, gratuit et on peut le connecter à d'autres logiciels Cons Aucun commentaire sur le logiciel mais les fonctionnalités avancées sont très coûteuses. Review Source Paramveer Singh G. Logistic Coordinator Logistics and Supply Chain Used the software for: 6-12 months ### "HubSpot: never miss any lead and sales oppertunity." January 24, 2023 5.0 Great experience. Pros I like the HubSpot most because of following reasons:1. It organized my all contact and email on single place.2. It reminds me important task at crucial times.3. My communications with potential lead are very much organized now which leads to lots of time saving. Cons Pricing is a bit high as compare to other CRM. Review Source JW Jordi W. Business Development Health, Wellness and Fitness Used the software for: 2+ years ### "Top Notch CRM" November 11, 2019 5.0 I love this product. There is personalization, segmentation, automation, workflows and list creation and so much more. Pros HubSpot's CRM is an intuitive, comprehensive solution to seeing all of your data in one place. You can automate and personalize emails, create deals to track sales cycle and revenue, set reminders for when you need to reach out to someone next. If you follow the procedure, there is great transparency for your team. Cons The CRM can feel overwhelming at times. If you have a large team utilizing the software, it's crucial that all team members use the system the same way, lest someone forget to log a task and multiple people wind up sending communications to the same person- this annoys and confuses your customers and prospects! Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Functions, cost. Review Source JCM Juan Carlos M. Asesor comercial Business Supplies and Equipment Used the software for: Less than 6 months ### "Monsa CRM opinion" October 21, 2022 4.0 3 mese llevo utilizando el CRM y le doy una clasificación de 6/10 Pros Es muy buena herramienta de gestión de ventas para aumentar la productividad y los resultados Cons Integrar el CRM a outlook hace el equipo muy lento, adicional crear y/o modificar un contacto no te lo permite y esto genera tener un cliente desactualizado Review Source Charles M. Assistant Manager Real Estate Used the software for: 6-12 months ### "Free simple but powerful CRM" December 10, 2018 5.0 HubSpot is easy to use, and it meets all our marketing needs. If you are run a small business, this marketing tool can be helpful. If you have a very big company, however, this tool is not for you. Pros This product is easy to set up and get started. It integrates with other products easily and fast. Their analytics are detailed and very helpful. They’ll allow you to know how your Website, Call to action and LPs are performing. They also make it easy for you to know if you are meeting your goals and guide you to the right direction. Their customer support is reliable. It is free!! Cons The user interface is not intuitive. For instance, the dashboard has a lot of features. This can be confusing, especially to new users. Social media publishing is another problem that they needs to be fixed. Sometime content don’t get posted on time and we have to reschedule it again so it gets published later. Review Source Alejandro P. Political Director / COO Marketing and Advertising Used the software for: 1-2 years ### "You got to have this for sales and other tracking" April 4, 2019 5.0 Pros I like the idea of setting up budgets and connecting my email to HubSpot to track my conversations and being able to track what was said/promised to the clients or prospective clients and tag them to a client so it was easy to go back to the conversations. I also really liked the email tracking functionality that Hubspot embeds in the emails. You can't tell they have done something, but it tracks who opened (if the person is logged in the contact book), and how many times, and it even sends you live notifications. It is in my opinion a must have! Cons I don't have specific issues with the tool. I just wish I had a way to add the same tagging mechanism to my phone. That is all I can think of. Review Source VR Verified Reviewer Associate Financial Services Used the software for: 2+ years ### "It's ok if you have very standardized processes" October 27, 2023 4.0 Pros Reliable, comprehensive, and customizable Cons Takes a lot to train a team to track the amount needed to get value out of the system Review Source AT Amanda T. Marketing assistant Human Resources Used the software for: 2+ years ### "Hubspot CRM" September 6, 2022 5.0 Great. Good customer service, easy to use and user friendly Pros Loved the organization. Made our company so much more organized and on top of client management Cons The emailing is a little more difficult than expected, we used mail jump Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing HubSpot CRM Price, features Review Source MG Matthieu G. Marketing manager Computer Software Used the software for: 1-2 years ### "Efficient sales/marketing CRM" October 27, 2022 5.0 Pros Hubspot has the particularity to facilitate the marketing/sales relations thanks to all the tracking on contacts, accounts, transactions... We can share analytics based on both sales and marketing objectives and make marketing actions more powerful.For the moment, support is free and really helpful. Hope this will continue! Cons I think its the same for all CRMs, but contact management can be hard to handle due to the multiple point of entrees for contacts, and the difficulty of merging contacts that already exist.Also a little lack of intuitivity for marketing reports mixing data of lead acquisition and life cycle. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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