# Page 47 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 47 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4458 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4458) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 47 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1151-1175 of 4458 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RJ Rebecca J. Sr Manager, Marketing Information Technology and Services Used the software for: 6-12 months ### "My first choice for a CRM platform" October 28, 2022 5.0 is a great CRM platform for SMBs! And their support team is excellent! Pros is really intuitive. The interface is really easy for users and adminstrators! You have so many capabilities within the platform to manage contacts, generate leads, track sales, etc. It's a great platform for any SMB Cons I wish our sales team used the platform more Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The support team was horrible and didn't have the capabilities I was looking for in a CRM platform Review Source SP Shekhar P. Digital Marketing Information Technology and Services Used the software for: 2+ years ### "Best of the lot" August 22, 2022 5.0 Pros is free to use tool to manage your database and contacts. It helps you to store your contacts and leads in centralized platform where all your team members can see the progress and plan future tasks. Cons HubSpot paid tools are bit too expensive for startups and small organization. Feature-wise there is nothing to hate about HubSpot as title of the review says best of the lot. Review Source JP Jose P. Regional Inventory Senior Coordinator Computer & Network Security Used the software for: 6-12 months ### "Un CRM que cumple lo que promete" May 1, 2023 5.0 Pros Es un producto agil e intuitivo, se integra facilmente a redes sociales lo que es de gran ayuda para la captación de prospectos. Todas las bases de datos se ven unificadas. Cons La versión economica es muy limitada. Por lo que empresas medianas y grandes deben adquirir en plan de mayor costo Review Source Mildred M. T. Licensed Real Estate Salesperson Real Estate Used the software for: 2+ years ### "Setting Up Your Contact Management System | Using HubSpot CRM" October 5, 2018 5.0 By establishing a system for entering new names in CRM right away, it is helping with contacts not falling through the cracks. More is getting accomplished. Pros This is a great program to get yourself organized with your contacts. It is free and a solid technical platform. You can start adding names you have and keep on top of new contacts, with notes, comments, etc. They also have excellent free training modules. Can't go wrong using this platform. Cons Best to have one account and get that setup and running. Tried with multiple and not as happy with logging in and tracking. Review Source VR Verified Reviewer Gestion de clientèle Accounting Used the software for: 1-2 years ### "Relations de clients " August 10, 2023 5.0 Pros Très facile et la version gratuite qui est continuelle Cons Non rien pour le momentMais la maîtrise Review Source VR Verified Reviewer Deputy Director Libraries Used the software for: Less than 6 months ### "Best CRM on the market" October 6, 2018 5.0 I am incredibly thankful for Hubspot. It makes my life easier and my employees more effective. Pros I stumbled across Hubspot when my company was moving away from Zurmo (since the product was being discontinued). We needed a low cost tool for managing partner relationships. A first, Hubspot seemed too good to be true- a super slick, cloud hosted CRM with email integration, marketing functions, and dashboarding for FREE? Turns out it's true. Since Hubspot generates their revenue from its advanced marketing features, they're kind enough to offer their best in class CRM for free. My team loves it. I love it. The free marketing tools are worth a fortune themselves- Gmail and Office 365 integration allow you to add and append notes to records with your correspondence, a feature that every other CRM charges an arm and a leg for. The support, tutorials, and documentation are top quality. Even my IT guys like it, and they don't like anything. Cons If you forced me to complain about Hubspot (which I don't want to do), I guess I wish it would allow me to customize the tool for my team. I don't want everyone to see the sales and marketing tools, and it'd be great if I could determine where they'd land upon login. Review Source TL Thomas L. Director of sales Computer Software Used the software for: 2+ years ### "Amazing time saver !!!" June 13, 2022 5.0 Pros The fact that you can customize so much of the software to fit your needs. Also, the online community has figured out ways to get around missing features and or possibilities. This leads to having short term solutions to some issues while giving Hubspot time to develop them. Cons The onboarding is pretty expensive when you use a new paid feature. Review Source NV Naveen V. Executive - Digital Marketing Market Research Used the software for: 1-2 years ### "Hubspot - Best CRM" April 19, 2023 5.0 A excellent User friendly CRM Tool. Pros Learning the most valued marketing skills in easy way is the best thing here.The Current market Value are updated now and then. And we are able to gain more marketing knowledge through this Tool. Cons Completely it is user friendly Tool. We can also learn some marketing skill based courses in Hubspot learning. We also need some more course in other fieleds rather than marketing is also needed. Review Source Matheus R. CTO Education Management Used the software for: 2+ years ### "The best CRM" November 26, 2019 5.0 We use Hubspot to manage all our, Leads, Clients and sales using their API and workflows Pros We have tried many CRMs before. Even though the price is really high it fits our company process so well that it is worth it. Cons The price is really expensive. I understand their business model. However, they could charge half of what they charge and would still not be cheap. Review Source JA Jim A. CRO Computer Software Used the software for: 2+ years ### "Great Sales pipeline Management tool" September 26, 2023 5.0 Pros Sales pipeline management and reporting. Cons Not easy or intuitive to create customer reports Review Source Andy W. Coach Professional Training & Coaching Used the software for: 1-2 years ### "Simple and Good" October 14, 2019 4.0 Helpful, useful and time saving, it really does make your life easier Pros This is such a good CRM, it does everything you want and more and is totally scale-able to your business size and will grow with you Cons The intro version is a little restrictive although still good and they have improved this over time, it could also do with a little more in the way or help tips within the actual software rather than in the help site Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing HubSpot CRM I just preferred the overall interface, it felt easier to navigate and to learn Review Source Rick P. Director Design Used the software for: Less than 6 months ### "Incredibly powerful and feature-rich CRM" April 8, 2019 5.0 I love having all activity related to each client in one spot. I feel comfortable using this CRM in a way I haven't felt with other tools. Pros The more I explore Hubspot the more impressed I am. Any CRM I've tried before, the ones that integrate with gmail, have either confused me, disappointed me, or annoyed me with the constant requests to upgrade. Hubspot seems to be all I need to manage contacts, send and track e-mails, monitor ongoing deals, and basically get a grip on things in a way I haven't been able to do with tools. I love having an activity feed for each client so that everything related to that client is available for me to review either using the app or directly in gmail, which is convenient. It's exactly what I've been looking for. The onboarding process was mostly smooth and the learning center easy to use and helpful. The whole suite of tools includes a free chat app to add to a website. It's also possible track Facebook ad campaigns. Cons Too many times a click opened in a new window and often in the new window I wasn't logged in. This resulted in several Hubspot tabs open with duplicates. At one point, the app was trying to draw itself over another website! I've never seen that before. Review Source rT raymond T. CSM Financial Services Used the software for: 2+ years ### "Complex CRM" February 13, 2024 3.0 force to use as the company using since beginning. Pros The general function- widely support anything related to CRM Cons Too messy for me. UI and UX should have big improvement. Review Source SS Simon S. Business Designer Marketing and Advertising Used the software for: 2+ years ### "A CRM with great bang for the buck" October 5, 2023 4.0 It has been great so far, with everything from automations, integrations, email templates etc working like a charm. Pros The simplicity, user interface and the wide range of functionality in the free tier Cons Their ability to experiment a lot recently with the user interface. Feels like some color have changed or a button moved every time I enter now a days. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing HubSpot CRM Ease of use Review Source Liam M. VP of Product Information Technology and Services Used the software for: 2+ years ### "A great started tool that you can also grow into" July 11, 2022 5.0 Pros We landed on Hubspot initially because it was free, and still provided enough functionality where you could genuinely run a small business on it. The free offering is unmatched by other vendors, and the amazing thing about Hubspot is that you can also grow into it, regardless of how big you get. Hubspot also has many supporting products that are well-matched and integrated into their CRM. Cons We found it challenging that you couldn't fully sync your emails with Hubspot, so that it truly could be a point of truth where you could go to see any email throughout the company that had been sent to a contact. Review Source VR Verified Reviewer Director of Digital Strategy Computer Software Used the software for: 1-2 years ### "Great Full Featured Free CRM" November 18, 2018 5.0 I use daily across my personal, work and support email boxes to track multiple client contacts. It has become a valuable resource to our organization. Pros has to be one of, if not the best, free CRM's on the market. The integration directly into Gmail makes this CRM a snap to set up. Tracked emails are amazing, it is so nice to see who is reading your emails right when it happens. The email history is also a great feature that lets you really dig into how many times you have touched a customer. Cons It can be a bit confusing at times to navigate from Gmail directly into , also while the free version is great updating to the paid product can get a bit pricey if you have a lot of contacts. Review Source Cort Tafoya D. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "HubSpot has all the features and competitive pricing" December 16, 2021 5.0 Overall is worth the investment if your a mid size company. You can follow up with leads quicker and convert more on meetings. Pros is a really valuable tool that probably earns you a positive ROI in the first month. It simplifies the sales process and ensures you're in touch with leads at the right time, as well as one message. Cons I had some difficulty adjusting the forecasting settings. Review Source VR Verified Reviewer Managing Director Management Consulting Used the software for: 1-2 years ### "Hubspot is the leading CRM for startups" May 3, 2022 5.0 Pros Customization capabilities of the platform Cons Sometimes I wish there was more in depth learning opportunities Review Source WM Will M. VP of Sales Computer Software Used the software for: 1-2 years ### "Changed the Game- Grew our bandwidth without having to grow our team" February 4, 2020 5.0 Pros The ease of use, helpful support, and flexibility on changing up our goals. Cons It was a bit overwhelming in the beginning to move over from our previous CRM. The video tutorials helped, but learned the most from the one on one interactions with our onboarding team. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing HubSpot CRM HubSpot was able to be tailored to our specific industry, without paying for more than we needed. Our market is very niche, and HubSpot allows us to build our brand within our market incredibly well. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) More robust functionality. More in depth reporting and projections capabilities. Having the ability to allow multiple departments be connected through one sytsem. Review Source SR Siddharth R. Director Information Technology and Services Used the software for: 2+ years ### "Great CRM for mid-sized companies" September 21, 2022 4.0 Pros \- Easy setup of sales cycle - Lead and deal management is convenient - Powerful analytics and reporting - Flexinble user management Cons \- UI / UX is dated and needs a refresh - Can feel clunky at most times - Filtering is archaic and needs to be more nimble - Reporting can have better design Review Source BB Ben B. Manager Information Technology and Services Used the software for: 1-2 years ### "Wish I'd Found It Sooner" September 28, 2018 5.0 We were looking for a more unified solution, rather than jamming different products together to achieve our goals, and HubSpot has moved us much further along in that. The integrations we do use are quite elegant and don't feel awkward to use. So much so that one of the criteria I'll asses when looking at products is if it has a HubSpot integration. Pros is great! There's lots of options for customising contact and company properties, including the forms that appear when a user of the CRM creates or views the users. The ability to filter by company properties to view contacts who belong to companies matching those filters is really useful for us and other systems we've tried struggled to do this. So many products integrate with HubSpot, and the tools for managing communications really help keep the whole team up to date with what's going on with each of our clients. Cons As with all standard software each user invariably wants to use it differently. Especially when the users of the software are spread across different sectors, and HubSpot seems to be used across them all. The biggest challenge we face is the way HubSpot handles contacts who are at multiple organisations. There's a partial workaround that they have developed since the problem was raised which is good, but it can cause a bit of a headache sometimes. Review Source EY Elias Y. QA/QC Field Engineer Research Used the software for: Less than 6 months ### "CRM rationalisé pour les entreprises en croissance" April 27, 2023 5.0 Mon expérience globale avec a été assez positive. Cela m'a aidé à rationaliser mes processus de vente et à améliorer la communication au sein de mon équipe. Pros J'ai trouvé incroyablement convivial et intuitif. La plateforme m'a aidé à gérer et à centraliser tous mes contacts, ce qui facilite le suivi des interactions et l'organisation. Cons Bien que j'apprécie la gamme de fonctionnalités offertes par , j'ai constaté que la version gratuite peut être limitée en termes de fonctionnalités. Review Source iL ilario L. Ceo Information Technology and Services Used the software for: 2+ years ### "The top one" June 12, 2022 5.0 Pros in my opinion Hubspot is a plug and play product. start-up times are very short and it is possible to be productive right away Cons I haven't found any negative things at the moment Review Source BW Brendan W. Program Manager Education Management Used the software for: 2+ years ### "Great for email marketing " July 8, 2022 4.0 Pros Simple to use and set up. Much more approachable a CRM than other options like Salesforce, especially if you need email marketing Cons It’s designed to support primarily email marketing. If you need other functionality from a CRM it’s not as functional. Managing projects and tracking notes on contacts across teams, for example, isn’t as easy as it is with competitors. Review Source Marco H. IT Technician Computer Software Used the software for: 6-12 months ### "HubSpot - Every Digital Marketers needs this" March 26, 2022 4.0 Pros Lots of documentation and support makes learning how to use HubSpot a breeze. Cons Can be a little expensive when you don't use all the features. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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