# Page 48 | HubSpot CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 48 - Is HubSpot CRM the right Construction CRM solution for you? Explore 4453 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/152373/HubSpot-CRM/reviews --- HubSpot CRM 4.5 (4453) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 7th, 2026 # Page 48 - Reviews of HubSpot CRM ## Showing most helpful reviews Showing 1176-1200 of 4453 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SR Siddharth R. Director Information Technology and Services Used the software for: 2+ years ### "Great CRM for mid-sized companies" September 21, 2022 4.0 Pros \- Easy setup of sales cycle - Lead and deal management is convenient - Powerful analytics and reporting - Flexinble user management Cons \- UI / UX is dated and needs a refresh - Can feel clunky at most times - Filtering is archaic and needs to be more nimble - Reporting can have better design Review Source BB Ben B. Manager Information Technology and Services Used the software for: 1-2 years ### "Wish I'd Found It Sooner" September 28, 2018 5.0 We were looking for a more unified solution, rather than jamming different products together to achieve our goals, and HubSpot has moved us much further along in that. The integrations we do use are quite elegant and don't feel awkward to use. So much so that one of the criteria I'll asses when looking at products is if it has a HubSpot integration. Pros HubSpot CRM is great! There's lots of options for customising contact and company properties, including the forms that appear when a user of the CRM creates or views the users. The ability to filter by company properties to view contacts who belong to companies matching those filters is really useful for us and other systems we've tried struggled to do this. So many products integrate with HubSpot, and the tools for managing communications really help keep the whole team up to date with what's going on with each of our clients. Cons As with all standard software each user invariably wants to use it differently. Especially when the users of the software are spread across different sectors, and HubSpot seems to be used across them all. The biggest challenge we face is the way HubSpot handles contacts who are at multiple organisations. There's a partial workaround that they have developed since the problem was raised which is good, but it can cause a bit of a headache sometimes. Review Source EY Elias Y. QA/QC Field Engineer Research Used the software for: Less than 6 months ### "CRM rationalisé pour les entreprises en croissance" April 27, 2023 5.0 Mon expérience globale avec HubSpot CRM a été assez positive. Cela m'a aidé à rationaliser mes processus de vente et à améliorer la communication au sein de mon équipe. Pros J'ai trouvé HubSpot CRM incroyablement convivial et intuitif. La plateforme m'a aidé à gérer et à centraliser tous mes contacts, ce qui facilite le suivi des interactions et l'organisation. Cons Bien que j'apprécie la gamme de fonctionnalités offertes par HubSpot CRM, j'ai constaté que la version gratuite peut être limitée en termes de fonctionnalités. Review Source iL ilario L. Ceo Information Technology and Services Used the software for: 2+ years ### "The top one" June 12, 2022 5.0 Pros in my opinion Hubspot is a plug and play product. start-up times are very short and it is possible to be productive right away Cons I haven't found any negative things at the moment Review Source BW Brendan W. Program Manager Education Management Used the software for: 2+ years ### "Great for email marketing " July 8, 2022 4.0 Pros Simple to use and set up. Much more approachable a CRM than other options like Salesforce, especially if you need email marketing Cons It’s designed to support primarily email marketing. If you need other functionality from a CRM it’s not as functional. Managing projects and tracking notes on contacts across teams, for example, isn’t as easy as it is with competitors. Review Source Marco H. IT Technician Computer Software Used the software for: 6-12 months ### "HubSpot - Every Digital Marketers needs this" March 26, 2022 4.0 Pros Lots of documentation and support makes learning how to use HubSpot a breeze. Cons Can be a little expensive when you don't use all the features. Review Source VR Verified Reviewer Product Manager Education Management Used the software for: 2+ years ### "Hubspot Saves My Day Everyday" December 5, 2019 5.0 Overall, I've had an incredible experience with HubSpot CRM - it's easy to use and onboard team members too, and has a lot of functionality that meets our business needs. Pros I cannot recommend this product enough. Hubspot helps keep our business functioning and enables us to add features based on changes in our business needs (without bogging us down with features we don't need). Cons There are some customization limitations in terms of security settings that can be a bit restrictive in what we choose to include in the CRM (lacks some degrees of tiered security) Review Source VR Verified Reviewer Global Account Manager Computer Software Used the software for: 2+ years ### "Salesforce is a waste compared to Hubspot" February 12, 2019 5.0 Excellent product, would recommend to any startup entrepreneur or company looking to scale. Pros Super simple and easy to use, clean and fast user interface, felt way more productive. Seamless integration between marketing and CRM--an area that I think salesforce users struggle with needlessly. Cons It's a little pricey, but not nearly as bad as SFDC. I also found that it could be a little cumbersome for some functions. For example, In my implementation, I found now way to bulk add leads to sequences manually. But it was a relatively rare need. Review Source Bryan H. Marketing Manager Design Used the software for: 6-12 months ### "Everything a CRM Should Be" February 4, 2020 5.0 HubSpot offers an all-inclusive platform that's easy to get started with. Although there is a big time investment to experience all the features, HubSpot continues to pay dividends through marketing efficiency, reliability, and functionality. Pros What's not to like about HubSpot? HubSpot is clean, extremely powerful, and wonderful to use. From building email blasts to list management, HubSpot offer a remarkable user experience that makes my job so much better. The reporting, efficiency, and functionality are incredible. However, HubSpot really shines when it comes to customer service and support—their team is the best out there and will always help you when you get stuck. Cons The amount of features can be overwhelming and I still have tons to learn with the platform. You will invest a lot of time learning HubSpot, but it will only continue serve you as a marketing professional. Review Source Kate C. CEO Renewables & Environment Used the software for: 2+ years ### "Hubspot is saving my new startup." March 1, 2019 4.0 I've been using HubSpot for over 2 years just as a basic CRM. I've started a new company and HubSpot is allowing me to scale up easily and add additional people while still keeping my monthly outlay down until I can afford to upgrade in a few months. Pros It's free! Actually there is much more to like. It's customizable, but simple. It has a great reminder feature and has an app that is really easy to use. I'm looking forward to upgrading to the paid version to expand the features I have access to. Cons If you try to scan in a business card it doesn't capture everything correctly. Review Source Kani B. Marketing Manager Construction Used the software for: 2+ years ### "Hubspot is a great solution" November 12, 2019 5.0 I have used hubspot in various organization since the company's inception and I love how they have expanded Pros The integration with social media, the audience segmentation and the analytics report. I use the marketing hub a lot for inbound marketing and the solution is great for that. The free certification and learning tool kit is a great bonus Cons the cost is a bit high and I think there are more features that hubspot can explore especially with Salesforce integration. Perhaps there is a solution that I am not aware of but am willing to learn. Review Source Christopher C. Marketing Photography Used the software for: 1-2 years ### "Our team's best friend" November 21, 2019 5.0 Pros Hubspot has been the go-to solution for us, providing us one of the best user experiences out there. The ease of use and user tracking features has made this a truly unbeatable product that we cannot imagine our business running without. The in-depth reports we're able to run with Hubspot has been amazing and we're thrilled with our choice. Cons Simple while-labeling like on the meetings portal would be a great add-on, however, using embedding we were able to overcome the issue. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source EM Enrico M. IT Manager Consumer Services Used the software for: 1-2 years ### "HubSpot CRM Has Been a Reliable and Easy to use Tool" March 26, 2024 5.0 Pros The capabilities of HubSpot CRM are excellent. HubSpot CRM has been an easy to use customer relationship management tool. Cons I do not dislike HubSpot CRM at all. HubSpot CRM has been the best. Review Source Pedro C. Engineer Lead Financial Services Used the software for: 1-2 years ### "HubSpot CRM experience" September 8, 2022 5.0 Pros HubSpot CRM is a web-based business software that is designed specifically for small to medium-sized companies. It is easy to use and robust, but the best part is that it saves you a boatload of money, helps you manage your customer relationships in a single database. Cons I think that the integration between other platforms could be better and have more integration Review Source Paul M. Content Writer Marketing and Advertising Used the software for: 6-12 months ### "Best I've Ever Had" February 1, 2017 5.0 The agency I work for uses HubSpot for our full package inbound clients. Having also used, and still use, various (admittedly free versions) other tools for sending emails, managing contacts, scheduling social, blogging etc; HubSpot is more or less as good if not better than anything else I've used. What sets it apart is that all of the features are there in the same package. The other things which put it streets ahead (not that I use the data that much in my own role) is the profile/user tracking and history which is a God send for sales teams. It's also great for analyzing marketing material performance and tweaking things from one campaign to the next. Pros Data tracking and presentation is excellent. The Workflow building tool is simple yet allows great depth. The customer support team are great. Cons Social management isn't perfect and neither are some of the design features (such as for designing CTAs for example) but they're good enough and are sure to improve. Review Source VR Verified Reviewer CEO Computer Software Used the software for: 1-2 years ### "Easy setup for SaaS startups" December 21, 2023 5.0 Pros Easy to setup. Has everything built into one. Cons I always feel like I have to upgrade to get what I need. Review Source VR Verified Reviewer Client Director Information Technology and Services Used the software for: 6-12 months ### "HubSpot is great!" September 8, 2021 5.0 Pros I like that it has comprehensive functionality for enterprise level customer relationship management and deal tracking. Data for each entity logged is comprehensive and detailed, down to key contacts within the organisations. Dashboards provide tracking of staff on productivity and engagement with leads. Cons Few things but if I had to nit pick, revenue of business customers that is pulled when the customer's URL is keyed in is not 100% accurate. Also, email tracking too often doesn't show the exact person opening the emails, which deminishes the purpose of tracking email opens somewhat as you aren't 100% sure that the target has opened the email (if other people are copied in the email to be tracked). Review Source JG Jake G. EVP of CLient Strategy Hospital & Health Care Used the software for: 6-12 months ### "Wish more companies would use this to replace Salesforce" September 22, 2020 5.0 This tool bridged the gap between marketing and sales better than any other tool we have ever tried to implement. Pros So much easier to train new employees on this than Salesforce and Sugar and other CRM's I have used. I really loved the seamless flow of lead management into sales relationship management and followup task management. Cons Hate that a lot of the vendors out there still don't integrate with Hubspot, but I am confident that with enough time Hubspot will catch up and hopefully become the new sales tool "staple." Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and ability to better see and understand our entire pipeline and and funnel management from first point of contact in our branding to our current relationship with our clients. Review Source JD Julie D. Marketing Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Still a good product" June 30, 2025 4.0 Hubspot has been a good CRM solution for us. I do feel like the support has gone downhill. It seems like there is a new consultant on our account every time I turn around, and they don't really provide much value. Pros I find it fairly user friendly and there are lots of integrations available. It is easy to segment lists for nurturing. Cons For us, it has been difficult to measure the ROI. Additionally, they have had a couple of price increases. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review Source AWC Abdul Waudud C. Mobile App Developer Computer Software Used the software for: 6-12 months ### "HubSpot CRM is One of the Best in the Market" October 1, 2020 4.0 I will use HubSpot CRM for my personal needs and future startups. Pros I have opportunities to use HubSpot CRM for a few months. I have used some other CRM software before. But I was fascinated by the features, usefulness, and user-friendliness of HubSpot CRM. All the features seem handcrafted for specific needs in mind and HubSpot CRM is free to use . Very easy to organize leads, contact etc. I must say it is One of the best CRM and marketing tool available in the Market. Cons Its great for smal and medium business but its not advanced enough for large enterprise. Review Source KK Katerina K. Freelancer Legal Services Used the software for: I used a free trial ### "HubSpot CRM " November 16, 2021 4.0 I have kept the site for view further, to use it possibly in future. Sales and money earned are not secured, but there are other alternative features that make system prestigious, and I think anyone would like to work..They give for ex. possibility of custom deals which is very important for user. Pros The system provides all possibilities of development, custom work which is very important, and everything is designed easily, in accuracy and flexibility. Although site has many functions, its structure allows new user to want to use system of HubSpot CRM. Cons Okay, this is not actually Cons, their system will never lie to user. They offer all possibilities for custom writing work and sales, as well as possibilities to track sales, but they charge a bit much after free trial. While possibility to pay monthly should be available, and would make its use friendly for all users, it charges annually, and thus it's enough money to spend first time, till user also, ensures their success. Review Source OM Olivia M. SDR Events Services Used the software for: 2+ years ### "Great to use" March 23, 2022 4.0 Pros There are a couple of things that I like about HubSpot. Firstly, I really like that you're able to see the transcript after a call this helps me if I've missed something. I also like that you can do everything from HubSpot without using another system. Also, HubSpot makes it very easy to keep track of your conversions. Cons I really wish that HubSpot had a lead generation feature built-in as well like a few other CRMs that I've encountered. Also, another issue that I had was duplications of leads. They do not have a system (they have something but it doesn't work well) to prevent lead duplication and as a salesperson, this can potentially make a deal go bad. Review Source Stayn P. Senior Software Developer Team Lead Computer Software Used the software for: 1-2 years ### "Best tool for Automation for our products." April 9, 2019 5.0 HupSpot is very easy to install and efficient for work, and we can create our reports and dashboards about our product with it. HubSpot work allows us to upgrade our product, Hubspot is a platform where we can marge our product i n front of customers. Pros Hubspot is easy to use and we can manage our professional affairs with it in very short time. It can help us to upgrade our products easily in front of our clients. HubSpot help us to update our contact list. It also help us to maintain our relationship in front of clients. We can manage our schedules of meeting. HubSpot is not hard to learn we can do productive things by using this efficient tool. Cons HUbSpot has numbers of features for inbound marketing but also has some drawbacks which are not quite good and create some kind of difficulties for user. When we use emails of other clients it create some problem like it is difficult to track it. Some of it features are quite difficult for new user so they need little bit focus to work with this tool. Hubspot is more expensive rather than other CRM tools. Review Source RF Robby F. Managing Member Financial Services Used the software for: 2+ years ### "Best free version CRM I've found" July 27, 2020 4.0 After working for a company that used a premium version of HubSpot, I wanted to make my transition to become independent as easy as possible. Still, I looked at over half a dozen CRMs before deciding on HubSpot. After completing my evaluation, it was clear to me that irrespective of whether or not I had experience using HubSpot, it was the best full-featured free CRM available. While there are certain advantages and features in the premium version that I don't get for free, the software doesn't do things like limit the number of contacts. If I were to recommend a CRM platform to a company, free or fee, I would recommend HubSpot. Pros Easy to use as well as import and export data. The help is excellent. Also attactive and intutive. Many advanced features are included in the free version, such as adding customized fields. Cons Free version limits # of saved reports to 5. Customizing and saving views (inquiries) are not as easy as they could be. Reason for choosing HubSpot CRM Simply a better, full-featured, high-end, function-rich CRM platform, for free. Review Source JS Johnathan S. Business Development Manager Computer Software Used the software for: 2+ years ### "Scalable, Dynamic, Affordable" October 9, 2019 4.0 HubSpot is my daily tool for outbound prospecting, inbound lead generation, task management, reporting, and marketing automation. I don't know what I would do without it. Pros Combining CRM functionalities with Marketing Automation and leveraging their dynamic reporting and sales tools, I am able to gain greater visibility and strategic intelligence into my accounts and prospects and make data-driven decisions to maximize my efforts in the most relevant ways. Cons It's a constantly developing platform - this means there are certain features that are missing that seem obvious or just make sense - for instance, bulk creating/assigning tasks could be more efficient, and filtering those tasks is awkward (compared to their contact filters, which are many and intuitive). However, HubSpot does a pretty good job of listening to it's users and I am hopeful to see these changes made eventually. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.